Help from the Community
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Member To Member Support

The place for eBay buyers and sellers to ask Community Mentors questions about buying and selling on...

14283 Posts

Activity in Help from the Community

No collection code

A buyer arranged with DPD courier to collect an item from my home which they did. My buyer nor DPD had a code I could scan to confirm collection. Now ebay won't release the funds until I have the code. Any ideas what I can do about this? I'm worried ...

Charged twice for 1 item

Hi, i have been charged twice for 1 item. I can see payment was made on 16th of May and same payment on 19th of May. I bought only 1 item. What should i do now? Seller is not responding for my messages.

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Fake goods

I purchased a gift for my son for Christmas and they have broken but under the manufacturers warranty. Went to Apple and was told they are fake. Can I get my money back from eBay or the seller as they stated they were genuine Apple AirPods?

Empty box scam

So there are very sophisticated scammers on eBay this seller sent me an empty box delivered by Amazon so the scammer has FBA account with Amazon with empty boxes and a scam letter inside the box. Lists items in this case 2x 1kg Lavazza coffee beans o...

Postage labels

Hi, I sold some shoes recently and as I was buying the label my computer crashed and when I went back on it showed me I had purchased 3 labels how can that happen? I have now sent them using one postage label but how can the system allow you to buy 2

Hacked

My account has an order placed to the US how do I cancel it.. I've changed the password to my account but the help section doesn't give any help

Giving eBay feedback

I want to give eBay feedback on the new simple postage system as I can no longer ask for the postman to collect parcels which is hugely inconvenient as the post office is a six mile round trip. Any suggestions

'Send Offer - Eligible'

Does anyone know of a way to get rid of a 'Send Offer?' - I always check this link as I sometimes do send offers to interested buyers but it would be useful to get rid of the 'send offer' option for individual items that I don't want to send offers o...

Seller no longer on ebay!

Hi all,I recently purchased the new Prismatic Evolutions set off of a seller from eBay.As I've went on my mobile app to check the tracking of the item, I noticed they no longer have a page on eBay after I purchased the item.Is this normal? When I pre...

Engine

Hello, I have a problem with an eBay seller who sold me a broken engine that I sent back under warranty and he doesn't want to send me a new one or give me my money back. I have all the purchase and return confirmations. Please help. he has been igno...

Problem with printing postage label

I bought an item which was defective. I got the return accepted email and the print postage email. When I clicked on the print link, it responded with a message “ Something went wrong. It’s not you. It’s us. Please go back and try again.” I’ve tried ...

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Charged twice

Placed an order for a number of items the order day, however when i checked my banking app it stated that i had had paid for all the items twice individually and i definitely had only bought one of each.

Resolved! Item not received

I bought boots and not received item I have contact seller to no joy and got receipt but not showing up on my eBay account

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Return

Hello,I want to return my postal package. I have messaged the seller, but they haven’t responded and haven’t provided me with a return barcode or address, so I don’t know where to go to return it.The product is fakeThank you

Seller name search?

Hello, Is it possible to search for the name of an ebay seller, for instance if a commercial company also has an ebay account as a seller, or if you've seen them before on ebay but can't find them in your history?Thanks xx

Purchased item and not arrived

I have paid for item money has gone from my account, it hasn’t been posted so no tracking info it hasn’t arrived and the seller is not responding to messages how do I get my money back

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Evri. Paid postage twice

HiI used Evri drop off & tried to print a label.This failed so I went into the shop. Very helpful & they did everything for me & used QR code rather than print label.I have now been charged double the the amount ie £4.06 x2. Total £8.12.My eBay shows...

Postage says 7.70

Most of my nearly new listings says postage is 7.70 even though on my app to me says 3.85, after many attempts to change it still says to the buyer 7.70, any help appreciated

Unable to find item using item number

Hi,Have been given an item number by a friend but when I search using my account it fails to find the item.I am in the UK the item is in USA. I am searching worldwide and all other options in regards to item condition. Any ideas why i cannot find it?...

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