Member To Member Support

I put postage info on auction in error should of been collection only

The auction has finished but I can't get the code for when it's collected in person. It's just prompting me to pay for postage label. Can anyone offer up a solution please? Thanks.

Two weeks ago I purchased a desktop computer off ebay but it broke down after only 2 day.

I sent the computer back to the seller and after 9 days he said he had fixed it but when I connected it up again the problem was still there. On the sellers advert it says, funds returned up to 30 days. I went through the proceedure with ebay but the...

Selling a car in the UK. How can I allow a foreign bidder to bid?

I have listed my car for sale here for auction on eBay UK. I have been contacted by a potential bidder from Europe who wants to bid, but can't place a bid. How can they bid?

Resolved! One item from pacjage of three was damaged

One item in a package of three was broken in transitBuyer would like compensation for loss of this itemThe package was securely packedPlease sdvise .. Do I pay compensation myself or can I claim from postage insurance?

Why do most of my listings not allow SEND OFFER even though they have watchers?

I have several listings but only one of them has the option to SEND OFFER to the watchers. The others only have the PROMOTE IT option. I have noticed this is something that started to happen a few months ago. Previously all my listings always had the...

Vat

I won a bid for a golf driver for 40 and when I went to pay the price was 48. When I looked closer it shows vat was added to the winning bid. Has anyone else seen anything like this? Not sure if it's normal or not.

refund

Hi all I wanted to cancel a order for a item i brought on ebay that ive already paid for that was collection only.I opened a return item request which wasnt correct but now it wont let me cancel order or anything is it possable to contact ebay direct...

Parcelforce shipping costs more expensive on EBay

Hello Lovely PeopleNewbie Seller Alert! I've just sold a stool, which needs shipped to London from Scotland, I listed the shippinh cost as £8.00. When I input the weight and dimensions (6kg - 75cm X 50cm X 35cm) on EBay the cost for Parcelforce 48 is...

Bid didn’t count

I entered a bid at c20 seconds but didn't win despite it being higher than the winning bid. Why might this be?

Seller offee and discount code SPOOKY20

Hi, does anybody know if I can apply SPOOKY20 discount code if the seller has sent me an offer

Listing a vehicle

When I try to list a motorcycle I am directed to a different browser an I have to sign in again. Is this normal?

Combining postage

I've sold two items and want to combine postage. I've enabled accept combined payments but seem to have market one of the items as sold and can't amend the invoice ? Can anyone help ?

Labels

Need to print a new higher priced label

Postage

I made an error when purchasing a postage label through eBay and have bought 2 how do I cancel the unused 1

Verifying bank account

I have sold some items this week and I've got a message regarding verifying my bank account for funds to be paid.It takes me through what I need to do and at the end it asks for the micropayments that have been sent to my account to be entered in ord...

Seller cancelled order, lost .

My offer on an item won , but the seller cancelled the order, he has lost the item! But the item is still in my basket asking for payment, which I cannot remove, have messaged eBay with no luck on removing the item, but they message me to say it's be...

Trousers turning up a month after posting

Hi, I bought some pants and they got damaged by the courier and never got delivered. The seller told me to apply for a refund which i did and they paid me back. The pants turned up three weeks later, how do I pay for them now? Thanks

How to stop a return

I started accepting a return, but need to stop as don't want to pay eBay's cost for return label.

Has anyone noticed evri had stopped collecting/delivering xlarge parcels now?

Has anyone noticed evri had stopped collecting/delivering xlarge parcels now? Maximum you can send is 15kilos and maximum measurements of height 45cm, length 60cm, width 47cm..Also they dont collect. never had this in the past when it was hermes. can...

How to remove a listing from awaiting payment

Hi all,Please tell me how I can cancel an order that is showing as awaiting payment? Basically the potential buyer's account was hacked so it was not a legitimate purchase. I received an email from eBay informing me so and to not contact the alleged ...

Who is responsible if item gets damaged in transit?

Who is responsible if item gets damaged in transit? Buyer or seller?

Selling books to Bulgaria

I have a chap in Bulgaria who wants to buy about £200 worth of nautical books from me aparrt from asking for a discount I feel a bit uncomfortable I Could offer him free post which is usually what I do for the ukso dont know if this is legitimate.Any...

Selling

Why has my listing been removed for a used cot bed saying due to safety issues yet I can search and buy other cot beds that have been used

No idea how to repay a buyer when funds paid into bank account and fees

Is there an ebay telephone number I can contact.

Bank transfer payment.

Just a query about bank transfer payment for a wardrobe that I sold.The buyer is not bothering to see the item he has bought, he just wants to pay by bank transfer and send a man and van to collect.Sounds a bit off to me so my question is, is there a...

EBay global shipping.

Hi,of the last couple of things I've sold abroad,Italy and Australia usually the global shipping plan takes over but now it hasn't,I haven't changed anything,any ideas?tom

Buyer should have collected but then wanted item posting

Hi AllWas selling an Epson projector on collection only, however a buyer stated they will arrange postage if I was willing to post. I took photographs of the projector fully working with NO issues at all and it was packaged extremely well.He sent me ...

Can’t bid on anything

Can anyone help me resolve this? Haven't bought or sold anything for a while, low priced item I was trying to bid on!

Resolved! Time Away ended - how long for listings to re-appear?

I've had the "Time Away" feature on for a month and it's been 3 days now since it ended but my listings have not yet re-appeared, is this normal? I've added 2 listings manually (which are visible) but there are 40-odd individual lines/items that are ...

cancelled order and relisted

Cancellation of won bid by the seller, because the seller feels the amount paid is small and he relisted the item immediately at the price that is more than double the price the item was won and at buy now and no more bid. relisted order

My orders

I would like a fall refound today back in my bank as I haven't got 2 of my orders the pink pushchair far and my eyelash glue I am really up set with this so I would like u to sort it today thank u

should premium service badge appear straight away?

Hi, I've recently been upgraded to top rated seller and decided to change my postage options to help qualify for the premium service (see below). I think i've got the postage right but listings are not showing premium badge and it says 0 listings qua...

TIME CHANGE IN THE UK

Anyone else having issues with Time change in the UK, with auctions ending an hour earlier today?Massive issue for me, as my auctions are always set to start ending from 7.30pm tonight and all my buyers know this. If this is happening to all buyers i...

Invoices dating back to 2007

How can I get a copy of every item I have purchased since 2007

Resolved! My (sender) Address change on postage labels

Does anyone know how to chenge my address on postage labels I print out? I have changed in accounts for my delivery address, but when I print a label it has a very old address as sender on it.Cheers in advance

Listing

Hello, my listing got removed for these bone conduction headphones that I spent so long listing. May you please help?

Resolved! reconcilation of ebay account and credit card

My credit card statement has an entry for which I cannot account. Who and how do I contact to resolve this problem? I have searched my purchases entering the amount concerned and got a "no results" reaction.

Resolved! Unlock accept offer button on an auction after posting!

How do I unlock the accept offers button on an auction please anyone? I have received a message from a bidder who has made an offer thanks in advance

Waiting for ebay to send the mico deposits

My payment is on hold as ebay says I need to verify my account. I'm waiting for ebay to send the mico deposits. How long will this take and has anyone else been through this. I have items to post and I need the money from ebay to pay for this. Does a...

Resolved! Vat from uk seller

Had a winning bid email from eBay and it said 20% vat will be added.the seller is private seller,based in uk from 2011 and have contacted him and he's as clueless as I am , but did say the last two bid auctions , winning bidders didn't pay...??

Obstructions.

Hi, who else has a big "sign in with google" banner 3" x 3" on top right of page at every single sign in ? and couldn't they have made it bigger, what an eyesore, obstruction and insult to our intelligence, how many times do we need to see it , pleas...

Refund question

I recently sold an item, the buyer paid-sent it off using packlink. This was in the 18th October and tracking hasn't been updated since then. The buyer wants a refund as item not received (fair enough I don't dispute that). The buyer has put in a req...

Resolved! Click and Collect Delivery

When making an offer to a seller I'm unable to select the option to get the item delivered to my local Argos. The option is there but it doesn't do anything when I try to select it