Member To Member Support

payment

Hi guys I sold an item recently and I did delivered by myself today. Ebay holds my money until 20 of June which is not realistic and even fair even buyer confirmed delivery and left positive feedback. How can I have my money from ebay?

"Simple Delivery"

Now, you see, this is what you've done, ebay. You've taken something which worked. Something good. Something convenient, something practical, something straightforward. Now, it could have been too many bean bags in the office, too many focus groups, ...

Return issue

Hi guys. Sold a computer and monitor to a guy who wants to return it. He is being completely unhelpful and not facilitating return delivery which we are paying for. I booked in a Parcelforce pick up from his home address and he just went out and didn...

Simple delivery

eBay sent me a pre paid postage label but when I took it to the post office they would not accept it so I had to purchase a new label but I can't change the tracking details on my sold item and I won't get paid until the item is delivered

Can I relist an item from 6 months ago....

I have had a load of new sports clothing I want to get rid of for sale on here for the last few years.. It took me ages to set up each item and bulk buying options. Only sold one every now and then but it was slowly selling. I moved house 6 months ag...

refused listing

hi. tried to list an ebike rear wheel was refused listing. reason: can't sell ebike batteries on ebay. this item contains no batteries, so I'm puzzled. help! thanks

Listing

When I try to create a listing for this specific item (cortiez 95) price comes up in usd but everything else I list is fine anyone know why

Money Back Guarantee

If I am covered by “ Money Back Guarantee “ why have I been refused a refund for a recent purchase?It was a bench that you assemble yourself.After not receiving the bench on the promised date, although the seller informed me that a delivery was attem...

Checking item original listing

Item sold for less than desired price. Need to check if the original listing had a reserve price

Restricted from selling after listing my first item

I’ve been restricted from selling after listing my first item (a box of cards) and have been told to contact eBay to answer a few questions. After I contacted them I’ve been told I pose a threat to eBay and then immediately disconnected without givin...

£10 free offer from eBay

Any one else finding it impossible to claim an offer of £10 off next purchase from eBay? It’s so well hidden plus impossible to find help! It appears the original email & message has been taken down?probably come back after offer expires tonight 郎

Stollen goods

I just went to my shed to get china I'd sold. I've discovered 2 boxes of goods have been stollen. Unfortunately the sold goods were amongst them. Wouldn't be such a problem but I'd just paid for postage. My concern is how will my buyer get a refund. ...

Purchase Blocked yet address is unchanged

An intended purchase from France for delivery to my unchanged address in the UK is being blocked. The seller doesn't know why

Raising invoices - has this issue been resolved?

HiCan anyone confirm if the issue with sending invoices for multiple purchases has been resolved? Many thanks

Iv been asked to post to northern Ireland. Is that ok

Iv been asked to post to northern Ireland. Is that ok as I don't do international shipping

Losing money on sale

Hello, A buyer requested a refund, claiming the item is faulty. After receiving item back and checking it myself, its in perfect working condition. Regardless, I was given no other option but to issue a refund anyway. The refund puts me at a loss of ...

All available postage options are too small

Hi there,What should I do if all the postage options are too small for my package. I'm trying to sell a tennis racket, which I've done before but there used to be an option that allowed for longer packages. HELP!

Resolved! Purchased wrong postage label and had to buy a new one,

Can I get a refund or credit for the unused label?

Below average and cant promote listings

Hello.,i have been selling for a year now not very frequently but i have had some orders . last month was very good with selling but also some of the orders were returned but not because of my fault but they ordered the wrong item . I am now below st...

Order

This order is shipping to me by Royal Mail and in the Netherlands by Post.NL. Post.NL told me that it was not delivered because the address was wrong; but the address was correct. Now it is send back to the address that shipped me the parcel. Post.NL...

I need to cancel a potage label

I sold an item on Monday but realised that the label had the wrong weight on it so I bought a separate label from Evri and notified the buyer of the new tracking number. I need to cancel the original label, the item in question is https://www.ebay.co...

Selling collection in person

I sold an item and was supposed to post it. The buyer contacted me to say he was local and could he collect it. I said yes but how do I get paid now as there is no tracking?

How long does eBay take to refund?

Hope this is the right area to post this......Long story........bought some perfume on eBay, paid for it (part eBay funds, part credit card), seller then told me they had run out and were expecting more stock soon. Said I would wait for delivery. Var...

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

No package has been delivered

No package has been delivered. Courier says they left it today at 7.11 am . I was up know one can here my ring doorbell shows nothing and no one coming here . It has not been delivered. What do I do next ? It’s impossible to talk with anyone at eBay ...

Item delivered but not showing on my account

The item has been delivered and I have the picture of the item provided by ParcelForce but my account still shows the item as posted. Checking the Parcelforce web site they have not provided any tracking history for this item, just the picture and st...

Bladed items verifying age

How can I verify my age for buying a bladed item without using a credit card as I don't have a credit card?

returned item

i have recentley sold a T-shirt on ebay` i used good photos and description,but the buyer is unhappy saying shirt smells and has stains on,i dont agree with what he says but said return shirt and i will refund, even though i have noreturns marked` pr...

Change of postage after payment

Hi, sorry I no longer sell much on ebay so not sure how to do this one. Buyer would like me to post first class, so I took it to the post office and paid first class, the listing only alllowed £3 second class. The difference was £2, I have agreed to ...

Resolved! Lost parcels and tracking errors with Royal Mail

I'm a seller based in the UK and I always use Royal Mail Tracked 48. I don't ship internationally. I've had 3 parcels go missing and the tracking on them is very obviously wrong. Buyer paid on 2nd of April and the item was posted on the 4th. There we...

Did I get scammed?

Hi everyone, Last week on Friday 30th May 2025 I ordered an Apple iPod Touch from an eBay seller. On Monday 2nd June I got a notification saying it had been dispatched and because I paid 4.99 extra for Royal Mail tracked 24; I thought I would get my ...

Why do i keep getting a dollar sign ???

I keep getting a dollar sign when listing, i want a pound sign ......Help

Ebay's New Postage

Hi, this is probably an easy fix but now the postage labels are generated immediately a buyer pays, it always seems to be Royal Mail drop off. If there any way I can change this to Royal Mail Collection as I only go into town once or twice a month. I...

Refund on postage label ordered by accident

Hi it seems I have accidently got a postage label when just trying to views the buyers address. It was my mistake for clicking but I just needed to view the address It has been charged to me in my ebay transactions, is there any way of me getting ref...

Message seller by text fails, why ?

My regular retailer seller & I both are unable to send text message regarding delivery matters. They too cannot send a text reply to me they said.They can send text messages to other buyers. It has never happened in the past.Asking for Ebay help is n...

Ebay automated feedback for sellers

Hi Is anyone else having problems with the new ebay automated feedback for sellers introduced in the UK in april? To date the automated feedback I have received as a seller is 135 and this has not changed for a couple of days now even though I sell 1...

How is postage charged to buyer, in item price, or separately?

Setting up a Buy It Now listing. Is the postage charge added to the item price at checkout? Or should the postage price be included in the item price?

Ebay cancalled an order

Hi everyone, Recently I sold 2 items. I was ready to post them that same day, so I got the label and packaged the items. I then received an email from Ebay stating that due to an issue with the buyers account, those items have been cancelled by Ebay....

Returned item not accepted when delivered back

I recently returned a faulty item using the eBay returns label and when the item got delivered back to the seller they refused to accept and the parcel has been returned to me. What do I do now ?

Ebay has put me at below standard not willing to help

So ive been seller on ebay for over 10 years, I had to take some time away from my business back late last year due to personal issues. I started back in march at this time was below standard however was told by a number of customer service advisors ...

Buyer opened numerous item not received disputes - how many defects?

Hi guys,Had a buyer purchase 9 items off me last week. All purchased at the same time and paid for in one go.The buyer has now just opened 9 'item not received' cases claiming they'd not arrived. I've sent over tracking to show they've arrived and he...

Return for Refund

I bought a case for Samsung Galaxy Z Fold 5 Slide camera Ring Stand Armor Shockproof Cover which did not fit my Fold 5 (old type) but I still received the smaller case. During order, I included a 16.5 cm cover since these old phones are longer.On req...

Return item

Can you help me with that situation please. I bought an item 25th of may and says postage within 3-5 working days. Tried to contact the seller 2 times and he was ignoring me for 2 weeks, so I cancel the order and bought it from another seller. And no...

Collected not posted

Help iteam sold was collected not posted, no funds relise due to postage label required printing, how do I change to collected

Offer accepted but price raised at checkout

Hello, I recently made an offer of $175 on an item which was accepted. However, when I click to pay now, the checkout is showing an inflated price of $210 with no reason as to why. I am happy to pay the price agreed, but not an inflated price with no...

Theft from doorstep

Buyer claims item has gone missing from his door step, we provided tracking and photo evidence of the delivery, the item was large and heavy 20kg drum of oil which was boxed so i am suspicious that anyone would steal a heavy item which would be diffi...

Payment

My initial payment failed , ive updated details just incase but cant find anywhere to repay !!! or does this happen automatically????

Live animal feed banned??? ONLY for some

Some of my listings were cancelled because of ebays new policy of not allowing the sale of live animals. I had listings for worms removed. I see dozens of other listings for live worms but when i reported these listings i was told that they are not i...

Unable to retrieve a return label after cut off date

I bought a denim bucket hat for £11.70 , 12th April 2025. It was described as universal but when it arrived, it was huge. As it was not fit for purpose and refunds not given, I contacted the seller. I initiated a label but by the time money had been ...

Unrecognised bill on a payment to eBay

Unrecognised bill on a payment to eBay,unable to find on my eBay account

but item on and stated style as not genuine they want a refund but iput on style

Resolved! 06-12986-53507

Hi there I am having difficulties with the above order which has ceased working within a month the seller has asked for you tube videos etc but although I have sent a photograph I am not able to send a video of a non working item? they have closed th...

Debt Collection

Hi everyone, I haven't been on Ebay for a while and, due to a card change, hadn't paid a fee. I've just visited my account and paid the fee of c. £60, however I've just noticed I now have an email from a debt collection company for a higher amount of...

Have I been shortchanged by eBay?

Hoping someone can shed some light on this - I sold an item for £2.99 (order total was £6.53 with postage, buyer protection fee & VAT) and the payment was credited to my eBay balance today but I only received £1.44. I've looked online and now know th...

Return request dispute

I purchased a screen for s23 ultra after the seller said it was the same as the original screen when i asked them is it edge to edge, i was told yes. So when it wasnt i msged the seller asking to return this and they agreed, so i started a return req...

Postage size

Need to list and post a parcel that is 110cm x 45cm x 50 cmwhat do I list it as as can’t find an option thanks colin

Recover old eBay account

Hello!!!, I forgot my old email and password to this does anyone have a good suggestion?

how can the seller mark the item I won and paid in-person for as 'paid'?

I won an auction, collected in person from the sellers shop & paid at the shop till (very happy with the item). However, the seller can't mark the item as paid for. Seller says they need a QR code from me, but I can't get one. How do we fix this?

Resolved! Removing how many days buy now item has been listed

Is there any way to remove how long an item has been listed for on buy now?

Resolved! Cancellation an order

I have requested to cancel my recent order but I have ordered a wrong colour can you please change it to natural black colour and not cancel the order leave the payment as it is thanks

26th May brought carpet cleaner

I brought carpet cleaner got tracking number was posted but then says wasn’t as to big to post sent messages ignored them now today said waiting for a label to post out but this has been going on for a week I asked eBay to cancel order she said no to...

Closing my account

Hi Alli messaged eBay in December 24, telling them I am closing my shop.I have since had messages stating I owe them for the shop fees for 2025.i have a message from eBay dated 27/12/24 clearly stating I have requested closing the shop.The ‘chats’ I ...

Do I have to pay without selling?

I haven't even sold my car. Ebay is already charging me. How long do I have to sell ? the value and cars are not easy to sell.

Help I'm stuck in Automated response and can't find how to speak to an agent

Can anyone help... how do i speak to an agent???? I'm going around and around in circles. I have been sent the wrong package by Ebay shipping, not the seller they have proof. For some reason, Ebay have sent me a bag of wires, instead of a dress! It's...

EBay have cancelled a sale I made over a week ago!

EBay have just emailed me to say that they have cancelled a sale I made for an item which I sent 2 days post sale as per eBay’s rules and I received this cancellation message nearly a week later!! They said the account had ‘security concerns’ the ema...

Simple Delivery

Can any body advise if it is possible to opt out of Simple Delivery…..I cannot find a way round it and would rather just post items as I have done for years.

How do I speak to a human at Ebay, please?

Ebay is blocking my card but my provider says it's not me or them, it's Ebay.

I am 36 years of age trying to buy a saw

Asking to verify my age with a credit card I do not possess a credit card is the anything else I can do to verify my age

Ebay withholding funds after months of daily payouts.

After 3 days of banging my head against a wall trying to get through to eBay I thought i would try the community for an answer? I have been receiving daily payouts for months then all of a sudden eBay have started withholding my payments. Any issue a...

I have used EBay for many years.Now sellers won’t ship to my address so I can’t buy anything.Nobody

I have used EBay for many years but now sellers won’t ship to my address so I can’t buy anything.Nobody can help me.Never had a problem before.

Someone is hounding me for fees. I never sold anything.

Hi someone by the name is Jayne has been hounding me for over a year for fees for selling. However I never sold anything.

Simple Delivery with Royal Mail

I've just sold my first item since the simple delivery rules came in. This may seem a silly question but here goes.... I dont own a printer so when i visit the Post Office and present my QR code, will the pre paid label they print be self adhesive, o...

Insurance and postage question

I'm so confused how this works now...a buyer selects and pays for the postage of their choice and I just print their label...what if that postage doesn't insure the item for the full amount? Ie. Standard tracked covers £150 but item value is £300. Wh...

Buyer doesn't reply to 3 x seller messages asking for info re arrangements to collect item?

How can I cancel sold item which is uncollected as the buyer doesn't communicate with me when asked what collection arrangements he had made. Do not want to be penalised by Ebay.

Trader refusing to refund for incorrectly supplied part

Hello, I’ve not used this forum before, but hopefully someone can help me.. I bought a used £250 part in the UK, it was shipped to my Nephew in the UK, who then packaged it with other items for me in Cape Town, the part arrived and was mis labelled a...

I dont understand Buyer Protection Fee

Buyer bought a book I was selling + the Buyer Protection FeeBook did not turn upI refund buyer and will claim back the loss from UK Royal MailQ: Where does eBay's BP fee factor into this (non) transaction?

How does a seller get compensation for item lost in the post - Simple delivery

Sent an item with Royal Mail.Buyer raised a 'not received claim' and eBay said I need to refund them within 3 days which I have now done.So how do I claim for the lost item and postage cost?Before simple delivery, I would claim from Paclink but now I...

Resolved! Returning items too large and heavy to post

Hi, How do Ebay returns work if the item a buyer wants to retrun is too heavy and large to post? I was thinking of selling a large heavy item (>50KG, 2 person lift) as collection only. Under ebay rules, if the buyer then changes their mind and starts...

Sold item rejected by EVRI SIMPLE DELIVERY

I sold two small tables and wrapped them and took them to my Local EVRI collection point. They said the parcel was too big to be accepted. I have no way of contacting EBAY to change delivery/ arrange a courier.can anyone help?

Returns

HiBought 2 polo shirts for atotal of £58.Far too small so set up a return find out they are from China and are £20 each to return. Any ideas much appreciated.

Lost £150 on an item that wasn't signed for by anyone at my address

I purchased an expensive watch from what I thought was a good seller, he put in post with the Royal mail on a signed for service and it was a few days later when I had notification of delivery, I thought that was odd as I had not recieved anything or...

Resolved! Processing a return

I am new to selling. A buyer wanted to return a skirt because she said it didn't match the description. This is the first return request I have had. I accepted the return and the skirt arrived today. All good so far. When I then go to process the ref...

payment

a payment went out of bank on 31 March 2025 for a purchase on 25 March for £107.08 but we cant an order for this amount could you look into this please?

eBay UK Listings - How To View/Export Listings with International Site Visiblity

We're an eBay UK seller with 200 listings. On some of these listings we select and pay for International Site Visibility, a £0.30 fee per month to show the listing on eBay's US and Canadian platforms. We cant find anywhere to export our listings with...

Suspicious sales

This week I have seen three Taylormade Qi35 drivers claiming to be brand new unwanted prizes. Seems unlikely one thing that helps fake sales is the option on eBay now to alter your photos, blanking out the background making them look just like those ...

Relisting using Simple Delivery

Looking to relist a number of items following the introduction of Simple Delivery. All okay in the listing, lets me choose the required delivery type/price but when previewing or saving for later in drafts it isn't changing to the new SD rate of £3.3...

Help

I have been unable to use my eBay account for 3 years at the time I had stuff on my account which got sold without me knowing therefore I couldn’t do anything it’s now saying I owe fees and money to the buyers even tho I never received any money some...

How to Resolve US Corridor Block from INR Defects When Seller Help Doesn’t Show Appeal Option?

Hello eBay Community,I’m an experienced seller and recently received a US Corridor Block on my account due to a high Item Not Received (INR) rate in the most recent evaluation period. My U.S. listings were ended, and I’m currently restricted from sel...

Huawei P 30 Pro

Hello.. i just bhought a new phone but when i try to scan an item and click on the scan barcode it says "cannot connect to Camera" i then went into app settings and have given access to camera on Ebay app, tried restarting the phone aswell and update...

How do I stop excessive pictures

Over the last few days ebay has added a huge amount of pictures and graphics, making it virtually impossible to use. I have tried the latest update of both Firefox and Opera, and is is dreadful on both.Problem 1On my home page I click on tracking inf...

Selling a cordless hedge trimmer

I'm trying to list the above get keep getting the red banner saying view the Ebay policy on bladed items. I have done this 8 times now but nowhere does it tell you how to get the item listed even if you use Royal Mail who allegedly carry out age veri...

Payment

Sold something says my payment should be £25 but I’m only getting £12.31 why is this

false advertising

To who it may concernI have an issue when using ebay when i search for items to buy recommendations pop up showing the things i put in search barThe price advertised on these recommendations are a certain price then when you click that item to purcha...

Editing Tracking number with new simple delivery

Have they removed the option to edit a tracking code. I sold an Item and the seller asked if I could send it next day instead of standard delivery but I can't seem to see the edit

discrepancy between total funds and funds available

i've sold items for the total sum much higher then the funds available to me. Where are the rest of my funds ?

Sold YSL handbag

Hi there. I’m new to selling on eBay and I have just sold a genuine YSL handbag. What are the next steps now? Do I need to post it out to the verification team so they can identify the item as genuine? please help

Standard tracked delivery

When i list an item and it just says standard tracked delivery, why does it not state who is delivering it even when opted out of using evri. Just want to use royal mail only and ebay doesn't seem to like that. won't list til they sort this out. stru...

Sent out item with wrong postage label attached

What do I do when I have sent out an item with the wrong postage label attached?

Unable to see shipping label

When I try to access the shipping label I get the following error (I'm logged in). It was meant to be shipped by today. Need urgent help Sorry, this item can't be found.Sign-in to eBay again to make sure you are logged in with the correct user and tr...

How to Combine postage

I have several of the same item I am selling, I have listed as buy it now with 10 available, I have used simple delivery as eBay has advised, but I have had so many complaints about the postage costs. 1 lady wanted to buy 3 of the item and ebay was c...

product recall

thanks to those who replied to my previous text, yes after 30 days e-bay are not interested and the seller just fobs you off so no protection

Bluey toy

I ordered a bluey scooter and I haven't received item they have said they delivered it but I didn't sign for it and my neighbours haven't took any parcel in for me thanks Debbie

Resolved! Purchased an item and it is counterfit

Hi I have contacted the seller, as the item had arrived and it is an obvious counterfit and I paid the price for a genuine item. How do I go about reporting it and getting this sent back and refunded. The seller does not accept returns. Please help

Merge accounts

I set up a 2nd account by mistake how can I merge the 2 and remove the unwanted account

Postage Changes

What does eBay change my postage format? (Royal Mail to Evri/UPS)

Seller asked to pay return postage and then reimbursed

Hi all. I will detail my case: I had to return a rowing machine to the seller because it was defective. The free return label generated by eBay for Royal Mail doesn't allow to send items heavier than 20KG (my item was 25KG) so asking the seller for a...

I chose the wrong delivery provider, Not got paid for selling because I haven't got a tracking No.

The buyer would have received the package by now but I have received my money, apparently I should have sent with Evri but I used Royal Mail as it was the most convenient to use. what do I do from here?

Item received not as described, tried to return, expected me to cover both delivery & return

I bought a mattress topper with cover in a very specific size as offered by the seller. Once it arrived and was opened I found it to be a bigger size than ordered. Being roughly 2 inches wider, and 2 inches longer than expected. As it was for a VERY ...

Your ad pop up

Your own pop ad for the app download freezes your web page for have to quickly click something to even access your website.

Postage paid , now Collection, how to get postage fee returned ?

Don’t want to post anymore though have paid, how to get refund ?

Buyer not collected items

Hi All, I sold some large items on ebay about 2 weeks ago as 'buyer collect' and ebay says they have paid and buyer said they had arranged a courier to collect about a week later but courier was a no-show and have tried contacting buyer since but no ...

Royal Mail Click and Drop

Hi,Just noticed this in my account as recent message which come through the weekend.This means, we are forced to use Simply Deliver - as standard ?The end of eBay for side hustlers ?

Seller Refusing Return

So I bought a pair of glasses on from a seller who then sent the wrong item. Spoke to them and finally go a return address which I sent the item to via Royal Mail using the Tracked and Signed for option. Tracker is now showing that the buying refused...

Feeling frustrated with my recent eBay purchase!

Bought a timing belt kit for £97.70, using £92.40 from my eBay balance and £5.30 via PayPal. The seller confirmed it would fit my vehicle, but it doesn't. Requested a refund, selecting "Item does not fit," but the seller closed the return and eBay sa...

Resolved! Direct debit

Just put my bank details in and it says I have set up a direct debit

ebay is game with me for the payment

My payment is in stuck 4042 usd in ebay from last

International buying

I have just purchased an item from USA where the seller accepted my offer.When I proceed to pay for the item without customs and duty charges everything seems fine. The price is as accepted by the seller and postage as stated in the listing.However, ...

Editing Hot Linked Images

Hello! I have a question regarding listing images, all of my listings were uploaded via csv via the reports page, I have about 14k unique active listings, I would like to put a watermark over all of my listing images, the images were hosted in a goog...

HS code to send weighing scales to Romania

Hi, I'm trying to send some weighing scales to Romania but every time I try to fill in the HS code on the customs form it tells me I have the wrong code. The only code I could find was 84239010 and ebay want the code laid out 8423.90.10. Help!

seeing sales fees breakdown

Until recently I could click on the price displayed in my orders page and it would take me to the breakdown of the fees on the item ,this appears to not be possible now without going into the payments page and selecting each item . Any help appreciat...

Selling to potential scammer

Hi. My listing for a camera ended last night and I’m concerned a scammer has won the auction after looking at their feedback from last two purchases (see photo) both of these were from camera sellers.they have not payed me yet. Any advice on what I...

Contacting vendor

e-Bay seems hell bent on loosing orders. How does one contact the vendor before purchase? I have tried every 'Contact' button on the website to no avail... and up where I began!!- l am disabled and need to check aspects - it can't be done!- post-card...

Using my account to sell again after 1 year (but had passed Tax Reporting threshold by one sale).

I sold 31 items & the obvious happened but, can I use my account to sell again after 1 year, without adding my National Insurance Number ?

VAT

Overcharged VAT on UK purchase. Item was "buy it Now" at £30 + p&p of £3.45 & the VAT was £6.69 = *bleep* !! The Seller is in Stroud in England & i'm in Scotland (still shouldn't make any difference, as I've made over 20 purchases recently, mostly fo...

Postage

Seller states royal mail as courier when it's not it's evri

How to promote listing

I am new to Ebay but i don't have option to promote my listing. What i need to do ?

Account suspended

Any idea why my account is suspended from selling items? I was about to post my first ever listing, and I got hit with a message saying your account is temporarily suspended from selling and to contact support which I have tried to do. Can anyone hel...

My account has been restricted

Hi i need some help regarding an issue.ebay has restricted my account from selling or buying anything on ebay. My money is on hold and i was told to upload my passport and they’ll get back to me in 3 working days and it’s been almost 2 weeks now and ...

I am unable to message sellers in order to ask questions about their sale items.

The message tab to contact sellers does not allow me to type a question and the "send" button does not work.Am I doing something wrong?

Blade policy

Hi all, I want to buy hedge trimmer, but I do t have a credit card to prove my age . What can I do ? Thank you

Delivery issue

Sold item. Buyer chose & paid postage. I took to parcel shop with QR code I had been sent. The parcel is now showing to the buyer as collect from the same parcel shop it was dropped at. Buyer says they requested delivery to their home address. Anyone...

Ebay international shipping have sent the wrong package to me

i have proof from an overseas seller that my item (dress) was sent but email has sent me a packet of wires

POSTING QUERY

Recently sold an item that was listed using simple delivery - subsequently realised that the postage calculated and paid by buyer was insufficient so i posted directly using Evri and paid the correct rate. Can someone advise me how i can now mark the...

Selling set up

I have sold loads (hundreds) on eBay but not in the last couple of years. I recently tried to list something and it wouldn’t let me. I already have an account, linked to my bank. I’ve updated my preferences- several times, left it a few days and trie...

What about seller protection??

Despite my listing saying I do not accept returns unless faulty or not as described, and me confirming this to buyer they went ahead and bought a pair of jeans worth £140. Once received, they say they don't fit, and asked for a return. I declined the...

Missing money

I’ve just sold an item for £10 but will only get £8.20 can someone explain where the £1.80 has gone? Also if I set the shipping to £1.55 a the buyer picks a more expensive shipping option do they pay?

Resolved! Delivery company (Evri) returned item.

Evri returned item as damaged. It’s a plug so I think that there is nothing wrong with it. I gather someone opened it and realised there was nothing worth stealing. If the buyer wants a refund after the delay. Will I be out of pocket for the postage ...

Seller offered partial refund for late delivery from China

Seller offered me a partial refund for late delivery from China ( location on listing was Nottingham UK) but only if I left No feedback.

Ebay collection point refused delivery

I ordered an item and selected for it to be collected from an eBay collection point. I called eBay customer service ahead of confirming with the seller and they assured me that as long as the eCP reference was on the address label it would be deliver...

Postage costs for listings are not being shown to potential overseas customers

Hi there,I'm a business customer in the UKI've been contacted by two prospective customers recently, asking for the cost of postage to the USA. A bit puzzled by this request as i use the Global shipping program. They sent me a screen print to show me...

Collection changed to delivery

I had listed an item for collection, but a buyer made an offer and asked for delivery. How do I handle this if I was not presented with any delivery options when the sale was made? Can I use my own courier?

Yodel parcel size issue

I have listed several golf clubs up for sale and I used the delivery option eBay recommended which was yodel (store to door) however no store will physically take packages this size. The tracking for these has been done automatically so even if I sen...

Resolved! Seller asked me to close return then ghosted me

I recently ordered an item and received some items in the wrong size. I opened a return then organised a partial refund with the seller on the condition I closed the return. After closing the return the seller has not refunded me and has ignored my m...

Screenshot 2025-06-03 at 17-59-37 My eBay eBay.jpg

Does any member know ebay member lezmeredgar

Hi, Does any member know ebay member lezmeredgar? I want to get in contact with him. Many thanks for your help. With kind regards,Peter

States in the description open New

I got this iPad tablet charger cable it should a box with what I was looking for and it said New unused. I don’t think this looks unused with bad marks and gases in the cable

Return details lost

I had made a return, contacted seller for a refund. told it will be done in few day. I waited, but now there’s no any purchase history and any details in return request. I can’t even track using return id. any help is appreciated

Resolved! Return requested but they've damaged item

Hi guys I've sold an item and the buyer is complaining the item has something wrong with it but the photos I asked for show they have completely torn the item since receiving it.There's no option to refuse the return.They're obviously no good to me n...

how can i pass my contact details on to someone that wants to view before purchasing

I am not able to pass on my contact details for someone that wants to view the items before purchasing

Fee's

I want a phone number to talk to someone

Lego fantastic four

Hello my names Owen and I'm starting to have a problem with one seller not cancelling my orders such as reed Richards ben grimm and johnny storm well ones not ordered yet but he's not even dispatched them two yet since the 1st so can you please help ...

I paid postage for something I sold but the buyer has just had to pay again

Hi , I posted an item last week and paid for the postage before getting the QR code . The buyer has received the item but said they have had to pay postage again . I can’t find anywhere to ask eBay this question and what I need to do so thought I’d a...

Resolved! Postage and Insurance Options

Can you tell me what postage options I have selling a 25 kilos valve amplifier which needs to be handled with care also insurance suggestions as I will be selling it for £7000 +

Collection in person problem

Hi members could somebody let me know how long a buyer has to collect an item please. They have paid (funds on hold til collected) but are not replying to messages regarding pick up availability.

sending an item in two boxes?

so,as the title says..how can we send items that need more than one box??..theres no option for it!...its things like this that are making people stopping using Ebay!.

Collection but charged postage

I have sold something on eBay but the buyers have been charged a postage price and eBay are waiting for confirmation that I have posted the item but it is a collection only item. What can I do you show eBay that the item has been collected because th...

Overseas bidders

I'm unsure if I've asked before, but how can I stop overseas bidders bidding on my items? I don't post overseas, so by bidding they just f*** it up for others.

Delivery contact email is invalid

Hey, I’m selling an item which the buyer has now paid for and the shipping label is ready, however, when I try to view the label it says “it was not possible to generate the label. Delivery contact email is invalid.” I’ve asked the buyer to confirm t...

Change return address on listings

When I print labels through Royal Mail on eBay, the return address is still a very old address I haven't lived or operated from for 3 years. My account details are correct and have my newest address. All my listings use the correct postcode for "item...

Ebay refusing to release Payment for two weeks

I sold an item which was collected and paid for on 25/5. the buyer has given me a 5 star rating for the item but ebay is refusing to release my payment for 2 weeks with no explanation. I have complained, spoken to several CS staff who say they will h...

Tracking Number

I sold an item and got a tracking number from ebay. I then found out that the insurance cover provided by this postage was not enough to cover the value of the item. I then paid for the appropriate postage and got a new tracking number. The buyer has...

Royak mail claim on ebay through packlink.

Hi, how do I claim a Royal Mail loss parcel through packlink, as there are asking for "carrier tracking id" which obviously is not the tracking number as I have tried that multiple times, and there is no other number on the slip given back to me by p...

ITEM PURCHASED STILL LISTED

HI, i purchased two items from different sellers ,i have recieved neither but both items are still listed for sale.i had one cancelled for not recieving it and the other i have not recieved but cancellation was denied,this was ordered 11 days ago, wh...

Multi variation listings and the new promoted listings changes

Hi - Sorry if this has been asked previously but I can't find an official answer.I run a number of multi-variation listings and want to check how these will be affected by the changes to promoted listings that come in later this month.If someone clic...

selling multiples of an item

Do I have to switch to a business seller to sell multiples of an item?

Postage

When I listed the item, the postage rate selected was &2:00 but when item was sold , EBay postage service asked to pay £ 6.87 approx. For postage label- more than the price of the item. So I have to cancel the sale but EBay charged £1:30 regulatory f...

Buyer selected a postage option that doesn't accept golf clubs....

Someone has purchased a golf club from me but they have selected Yodel that doesn't accept golf clubs. When I then try to refund/cancel the sale, ebay is trying to charge me nearly £30!!! I need help on how to resolve this please, thank you very much...

Open a shop or continue as private seller for about 300 small items of workshop equipment?

I have closed my woodworking/metalworking business and sold all the larger pieces of equipment.I have kept all the smaller items from self feed drilling machines and chop saws to spindle moulder blocks and router cutters to sell on eBay. There is pro...

Lost item

Hi, I am new to selling on eBay. I sold an item that evri have lost. The buyer, rightfully received a refund for this item. Do I now lose the money? My payments show the money but have been placed on hold, they have been on hold for way over 30 days....

postage size problem

Hi all When I advertised my item on ebay, I selected Royal mail medium parcel, but the package is to big to send as this size, it needs to go via Parcel Force but there is no where I can add the the tracking number because I cant use the ebay label s...

Buyer protection scandal taking money from chatites.

Buyer protection!!! A few years back PayPal just before they unlinked from ebay made a fantastic offer. Given 10 days upto £5000 of sales pay pal matched it £5 for every £1 I gave in sales to charity. I raised the £5000 and they paid £25,000 into the...

Item from China incorrect and now gone beyond 90 days

Have lost all faith on ever getting the correct item or my money back but wondered if anyone had any experience or advice here...Ordered a new motor control board for my Treadmill - found a seller doing the exact same one that was in my treadmill, go...

Authorisation to eBay Commerce Ltd

Can someone please explain when I see the above what this exactly pertains too.As I see nothing like this or amounts that are on the monthly invoice detailing insertion fees/one time sub fees etc. No invoice is ever supplied by ebay. So I hope someon...

How do I stop newly registered accounts from bidding on my auctions?

I have noticed recently that there are newly registered accounts with a zero feedback score bidding on my auctions and later retracting their bids. In order to prevent this in future, I would like to set a minimum feedback score which will, hopefully...

SPEAKING TO E BAY

Its like pulling teeth trying to speak to an agent.They advertise help everywhere but no contact tel number.You get directed in circles, very frustrating. May as well close the account.!

Why would eBay deduct money from my bank

In May £3.99 was deducted from my bank and I don't know why. I hadn't purchased anything.

cant select suitable postage on Simple delivery

This simple delivery is Bonkers, i have a job lot of motorcycle parts to list, will be between 5 and 10kilos but will be over Royal mails large parcel size, don't mind using evri for this but i have my preference set to Royal mail only as i don't wan...

Resolved! I puechased postage at the Post Office - why is Ebay charging for postage I did not buy from them?

I listed two items sold this past week for which I purchased postage directly from Royal Mail - yet Ebay is taking £2.70 per item for ‘postage and packing’. Why? DO NOT DO THIS. Please contact me to arrange immediate refund. And please make it easier...

Increasing a bid. Anybody else trying to increase maximum bid today?

Tried to increase max. bid today and was confronted with new and different way of doing it. Different look altogether. Entered new max bid and then noticed that there was no "enter" button on the page. There was a red ! or i button, but this did not ...

Negative review been deleted

I purchased a fan light from a buyer on eBay that stated that the box was damaged and may have some handling marks. We received the item in a very poor condition, the top part of the light was bent and broken and there was severe handling marks all o...

Return

How do you return two large boxes to XDP in Essex?

VAT INVOICE

I am lloking to download a VAt invoice for the Vat our customers have paid for goods. I can not do this unless i down load order by order.Also what is the policy on Rounding of the VAT figures?Example:Sold item for 3.99 , paid .67 vat , nett is 3.33 ...

Buyer won item said they were in China, shipping address in UK?

I had a buyer message me a few days ago about an item they then placed a bid just before the end and won the item. when I looked on the buyers profile it said they were in china. they also sent a question about the item’s condition after the auction ...

Payout Schedule Option Missing

Hi, I set up a business account in April. I've just found out that you can set a payment schedule. I looked up how to do this but my account doesn't have an option to set up a payment schedule. I am looking at the same location as the help suggests. ...

SKU number - How to get this number onto my invoice or Pick list

Recently I started entering my own SKU number onto some of my product listings so that i could use the number to pick the item from stock. Sounds good so far...however I have not found an easy way to show this custom field on the pick list / invoice....

ACCOUNT LOCKED - HELP TO GAIN ACCESS

My account has been restricted because I arrived on holiday in Thailand and logged into my account. They are requesting to call back on the phone number which I set the account up with in 2020. I have since gotten a new phone / phone number so I can ...

Order

I have placed an order and the money as come out of my bank but I still have not received order confirmation.

Not received

Sold item, sent trackable, checked tracking, rm left note for buyer to collect from sorting office, sent buyer this info, buyer has now opened item not received. Further tracking, item is on its way back to me. Option in item not received, send track...

Buyer had item delivery option to post office

I sent an item for next day delivery (special delivery), by 1 pm, two attempts have been made to deliver package by Royal Mail as recipient was not in, buyer has now changed delivery to allow it to be collected from their local post office, on checki...

Resolved! Buyer reporting defect over 120 days from order.

I have a buyer, whose stating item doesn't work 120 days after order. I've explained that it was over ebays 30 day return and 90 day refund window so I can't do anything. I have a similar item for sale that they are now wanting for free. Am I obliged...

Resolved! Refund buyer

How do I refund Buyer please? The item is no longer available.

Trainer authenticator

What happens when you buy trainers that need to be authenticated/sent to authenticator before they are delivered to me? how do I know when they are going to arrive? all seems a bit vague….can they be tracked….can I still use click and collect etc…?Ca...

CUSTOMER HAS PAID POSTAGE TO EBAY BUT IT HAS NOT BEEN PASSED ON TO ME

I posted an item to a customer in Australia who had paid a lot of money for postage. I posted the item to him at a cost of £19.65 but I've only been paid £3.50 for postage by eBay. This seems grossly immoral to me - has this happened to anyone else?R...

Buyer wont pay.

Hi all. I had a dress for sale and there was 2 bidders going for it. The lady that won the auction is now refusing to pay saying it went higher than she wanted to pay, saying that she accidently put a too highest amount, and would give me a much lowe...

Have to ask ebay for my overdue payout

It is terrible that ebay are not paying out payouts even after delivery proof and buyer feedback my last payout was overdue by over a day and I had to go to chat with an agent and even they took time to sort it out ,the one agent had to pass me to an...

Resolved! Using Paypal

Been with Ebay 21 years and recently seeing changes I dont get. For some odd reason Ebay are not allowing the use of pay-pal to receive payments for what am selling. I can use it to pay for my purchases no problem. Sold two items recently, forced to ...

why do i have to pay when van i was selling and i removed from sall

why do i have fees when i removed from sale

Seller incorrectly using my home address for returns

Hi a seller in Germany has used my name and old address for their returns pre printed qr code label. I only get so far on eBay’s auto assistance and then it won’t help further. any idea how to get to a human at eBay .ive messaged the seller but its g...

How can someone collecting paid-for item on my behalf enter QR code?

I live in Western Australia. I have successfully bid on an item (a large model ship, too big & fragile to ship) in the UK. My Derby-resident son-in-law has kindly agreed to collect from seller (nr Bracknell) on my behalf. How can he enter QR collecti...

Seller lying about providing return postage label for item not described

I recently initiated a return for an eBay item that was not as described. The seller accepted the return request but has lied about providing a return label. It says, 'The seller let us know that they sent a return label. If you haven't received it b...