Member To Member Support

Possible car scam?

Hi there, is anyone aware of any scams with car sellers on ebay? I'm already aware of vehicle sellers who have many cars for sale at VERY cheap prices who appear dodgy when you look into them & their profile.So I have seen a car that I am interested ...

How to begin,

I'm looking to sell a old PC I own, its in great shape and works perfectly no issues there. I know how to create a listing, so my question how do I ship said PC when someone makes the purchase also the packaging for the item how do I get hold of that...

Gold coin sale - scam buyer

I would appreciate a bit of advice please (I believe I have to take action by 7th May). eBay Item ID: #296376755636Royal Mail tracking number: SE253812430GB I inherited a couple of gold coins a while ago and recently decided to sell them. I chose to ...

buyer wants to delay despatch

buyer wants to delay despatch of item, do i have to inform ebay

Faulty item

I purchased an air fryer in November and it is no longer working. I've messaged the seller who took days to respond. He has asked me to send a video, of what? How am I supposed to demonstrate a faulty fan? Now they are not responding and EBay won't a...

listing removed

my listing has been removed due to the unothorised pictures

Account restrictions and fund hold

Hello... after i sold something worth 1140€ e bay restricted my account and hold my funds...now after a week account still didn't reistete and all of my funds are on hold...all items i sold are delivered except one for Greece that will be in cca 1wee...

Can I take ebay to court?

Have any of you had a problem with ebay and sued ebay in court. If there is such a possibility, please help. My problem is that in 2021 7 bio fireplaces were recalled, and today ebay removed me a few fireplace listings that were not recalled in the p...

I need to repost an item, will ebay credit me any fees?

I posted an item, it went missing, now returned to me. So I will re post it to the buyer at my cost. Will ebay refund any fees to me?

Breach of my privacy!

I sold a pair of vintage trainers to a buyer who thought the were brown! In my listing they were listed as Grey/Silver in the pictures they are Grey and Silver! He kicked off saying how can I sell something where the photos and description are so dif...

Cancelled item due to buyer not paying has disappeared from Selling

I had to cancel an item I sold today due to the buyer not paying.I want to offer it to the next Auction bidder or relist it but it has completely disappeared from my selling dashboard.I am using the app so I have tried using my phone browser on deskt...

Cluck and collect

I'm new on here, How do I activate click and collect on an item I'm selling?

No sales

Promoted listings upgrades and what have you increase ebays revenue without actually increasing sales. The place is like a ghost town - what do we have to do to get Ebay working again?

Raising an invoice for items not currently sold?

I have a few items listed and I have agreed to a set price for three of the items to a buyer. The items are still on auction and not sold. How do I send an invoice for the three items to the buyer please?

I've been banned from selling, I don't know why and ebay won't tell me what they think I did

How can I find out what has happened to my account? Who should I email? I've been banned from selling on ebay for many years. I have no idea why. The only thing I can imagine is that someone must have gained access to my account.I first dicovered thi...

Combined postage

A buyer has bid for a number of items and wants combined postage how do I do that

INR timescales: when is the last day to "Ask eBay to help"?

Here's the saga so far: 21st Apr: I won the item.21st Apr: I paid for the item.29th Apr: Nothing arrived so I opened INR and included "What's happening?" message.3rd May: Still nothing arrived so I sent 2nd "What's happening?" message.3rd May: I rece...

Resolved! Why does eBAY think I've set up a direct debit

I've just updated the bank account that I want the proceeds of an eBay sale to go to but I've had an email from them referring to a Direct Debit.As far as I'm concerned there will be a one off payment to me minus any fees. Why do they refer to a Dire...

Resolved! New Mandatory Feedback Requirement

So, my leaving feedback days are done, as Ebay is now forcing me to rate the product I purchased before I can leave feedback, which has nothing to do with my experience with the seller. Hope other buyers will follow suit and boycott leaving feedback ...

Full refund back

Where is my 24.99 I still not received in my bank still what's going on

Nectar bonuses

Every time e-bay advertise the 5x, 10x, 20x nectar bonus scheme, it will NOT activate, I've videod it and told e-bay about it EVERY single time and lost out on thousands of points, but e-bay have done sweet F.A.

Unable to buy a 16 piece cutlery set and I've sent confirmation which is a visa debit card but it's

Help....I'm trying to buy a 16 piece cutlery set but it's asking me to fill in a card form to confirm my age and I've put my details in but it saying it won't accept debit cards only credit cards lol I'm 55 and have been using my debit card in eBay f...

Payment on hold

Hi I need some help with money on hold? The item has been sent and delivered I know this because they had to sign for it. And still on hold 3 days later can anyone help?

Not a full refund

I bought an item at £19.90, I returned it. They said that they would give me a 50% refund. I opened a case for the full refund. They gave me the 50% refund and the case was closed. The live agent isnt working in chat. I've hit a brick wall.

After sent the item, buyer said the address on eBay is incorrect

I sold a item, and already sent it by Royal Mail, however the buyer now told me the address on eBay was incorrect. What should I do?thanks

Order from 2015

How can I evidence a purchase from 2015 please it's massively needed. The item was a game console and games bundle buy.

eBay local

What happened to eBay local? Was so much easier to find local items but disappeared a while back. Or maybe it's been moved & I just can't find it?

ebay returned a buyers money without our permission and the buyer has NOT returned the goods.

Buyer collected the item [choice of 3] Then complained to e bay stating it was faulty [it wasnt]E bay decided to pay him a refund without us getting the item back.Is this obtaining goods by deception.

AUTO PAYMENTS !

Is it just me or does anyone else think this Auto Payments is really Annoying. I am a Seller and a really good buyer (spend too much) but this AP thing needs to stop. I put an offer on something and the the seller accepted, when I went to pay I had t...

Item received but not ordered -

I received an order which I have not ordered....there is no contact content that meets this...how do you contact ebay to let them know!! ?

refund mistake

How do I talk to a human being. The help pages are useless.

Gave wrong feedback by accident

I accidently only gave a one star feedback to a seller and she didn't deserve it at all, it should have been 5, I was going through all my feedbacks and doing them too quickly. How do I retract this please?Thanks Chris

Collection

Item collected but I didn't know about qr code. How do I confirm collection

Payment was wrong

How can I reclaim postage from Ebay. The postage was too little and I had to buy a new postage label.

Negative feedback from non-paying buyer!

Hi everyone Has anyone else ever expeienced this? I have recieved negative feedback from someone who hasn't even paid! How is that possible? I requested a removal but that was declined as it didn't breach any rules. This is utterly ridiculous, and op...

Return

I returned an item in good time but the seller never collected it from the post office and the item was returned to me. Now I sent again and the seller is refusing to reply to my ebay messages. What are my options?

Fee for listing a used jigsaw puzzle

As a private seller and a long way under the 1000 free listing limit, can anyone tell me why I was charged 35p this morning for listing a used jigsaw puzzle? This has never happened before and I'm confused. Thanks

giving out your phone no. or address to a potential buyer

A potential purchaser wants to view some second hand doors that I am trying to sell. He wants to see if they are suitable before he purchases which is understandable. He sent a message though Ebay saying if he purchases them he will pay through Ebay....

Resolved! Evri click and collect

Hi there I've ordered some clothes using the click and collect option and its with evri and i got a email saying that it was delivered but there's no barcode with it ? How do I get the barcode as I was expecting a seperate email but none? Anybody can...

Postage added to item price to calculate final value fee

I have sold a bulky heavy item and the postage was added to item price when the final value fee was calculated!!!!!! This is a heavy bulky item cost more than £50 to ship and the buyer paid £50 for shipping . How does this work? If the buter has coll...

Passkey login is utterly broken

Recently I found no matter how many times I tried on eBay app on iOS it couldnt log inIt asked me to select pass key which I did and then returned me to the login screen I deleted the app, downloaded it again and it worked Now a week later I am logge...

Item not delivered

Seller says tracking is proof of delivery so could not care less. Item not delivered. Tracking says handed to resident but date shipped was after it!? No photo proof included. I was home all day and have CCTV to prove the point no courier turned up. ...

Seller cancelled order as "buyer asked to cancel".

Won a bid on an iPad at a really good price.Due to work commitments I'd missed the notification for a three days. However, the seller had cancelled my order within 24 hours as "buyer requested to cancel order". Messaged seller - he sold the item some...

Seller cancelled my bid!

I have bid on 4 different auctions from the same seller and every time its getting close to ending my bids have been cancelled!! The is no reserve on the items and i have not recieved any explanation to why they have been cancelled! I was not the onl...

Voiding A Delivery Label

I recently downloaded a Yodel label for a delivery. My drop off shop wouldn't accept it they said it was too big. I then sent parcel by Royal Mail. I paid for Yodel lanel and R M label and requested mya refund from EBay. I was told I have to void the...

Returns postage tracking

Hello, I returned an item to the seller via a code they sent me from Evri. However, when I added the return details it wouldn't let me put the tracking number, it had the code I had to give to send it and they are different. This means that the track...

Refund on a partly paid checkout

Hello guys, has anyone experienced this. I split my payment into two cards, one card went through but another card was declined. On the checkout, I cannot see the deduction showing what has been paid and what is the balance. I have tried contacting E...

Overpaid and want refund

I was contacted by eBay saying I owed them £4.21. I paid even though I didn't know what the bill was for. The payment didn't seem to go through so I tapped again and paid twice. This morning it was still asking for £4.21 paid again and it's showing p...

Contacting eBay

At the end of 2022 I purchased a £1,200 guitar. At the time my wife died and I was depressed. I was supposed to go to the seller's address to collect, but it was 4 hours away. I had not realised that after a few months EBay closes the sale. I therefo...

Refund amount only half

I returned two items in teh same parcel, both half only been refunding half the amount that was due back to me. Ebay has no customer service so I am hitting a brick wall with their silly automated service which never answers a question and sends me r...

Where is my advert?

I placed an advert for the sale of my caravan yesterday. It appears on 'my eBay' but when my wife searches using the exact wording of the advert, there is no match. Does this mean that no-one else can see it either? The selling fee has been cleared b...

Item not received and user unregistered

Hello, everyone. I have an issue i tried to resolve through help on ebay but i seem to go around in circles. I bought an item as a guest, during the process i actually used my login and password, I wasn't given any tracking information, it is already...

Account hold

I need help to update my address and make a payment as my account on hold

Still not received item and frustrated with system

On 14/03/24 I purchased an item as a guest buyer not through my eBay account. I attempted to contact the seller but did not receive any reply I had not received this item by the 23/03/24 so reported this to eBay. I have attempted to resolve this thro...

I ordered two mirrors which didn’t arrive and was only refunded for one

Why was I only refunded for one. Item when 2 were ordered and never recieved.

I want my fees refunded. I listed my bike, noticed it was faulty, so i ended auction early.

I want my fees refunded. I listed my bike, noticed it was faulty, so i ended auction early.Ive been charged £143 by ebay and cannot see anyway of contesting it. Only option i can find is a live chat with a robot and im going round in circles.

Shows delivered but left in plain view. Requested EBAY Step in but..

i have no email to provide them additional information despite saying so on case details.I asked them to step in and seller has been back & forth about how yodel delivered it and how I should check local area neighbours etc..How can i tell ebay i hav...

Postage

I posted items using Evri directly bot the post label option will I still get paid

No contact from seller

Hi. I recently purchased a hat which was too big. I contacted the seller to inform him I woukd return the item and asked fir an address to post to. Meanwhile I ordered the correct size.. the replacement hasn't arrived.. I've had no reply to my 3 requ...

Payment not showing - due to a relist?

I sold an item at the start of the bank holiday weekend. Come Monday I still hadn't received payment nor been notified to ship it. Afraid I might be having my time wasted and lose the fee discount when I have to relist it, I contacted the buyer to co...

classified ad

hi im trying to do a clasified ad but on the selling page it only allowing me to do auction there is no option to change the format

eBay requesting fees

I have received several emails from eBay regarding unpaid fees. The email looks suspicious. Is it common for this

Feed back

When I fill in the Feedback it does not let me send it

i waited 2 weeks

seller is not replying, seller wont answer mesages ,i want a refund to buy elsewere, i want my payment refunding now , i will use amazon in the future 3 times now scammed buying off ebay

I haven't received my order

I haven't v received my order yet, but it shows delivered. Idk what's wrong with eBay it happened all the time. I want immediate refund

Regarding charged for postage

I ordered one blotth and they i applied for return, although return was free but i had been charged for it. Can you please help me to get money back

Paying postage

Hi can anyone help i would rather pay the postage seperate and not from my ebay account how do i do that Thank you

what policy are my listings violating??

i am getting following message from ebay We had to remove your listing because it didn’t follow our Vehicles, parts, and accessories policy. Vehicles, parts and accessories that do not follow government regulations are not allowed. my listings are no...

Collection

Buyer asked for details for collection of a bed which he has paid for, but he has not collected it. I have contacted him several times. It is now about a month since he paid.

Refund for item not received after 60 days

A buyer contacted me 60 days after I posted an item saying it had not arrived. Do I have to give a refund or is it too late

Resolved! GSP Items

I have two issues here. First item I sold, everything seems to be going smoothly, sent through GSP, arrived in the destination country and then suddenly item was marked as 'return to sender' absolutely nothing since, no explanation as to why. I have ...

Cancelation rejected

I canceled an order within minutes of placing it but it was rejected. I'm fuming and I will be leaving the site for good once I've posted my feedback. (which I've already written, can't post until item arrives, which I will donate to my local charity...

Fake contoller

I recently got a PS4 controller. It registered on my system as not original. Contacted seller and e bay. All e bay did removed the listing from my history then blanked me with no further information about it

Buyer issue

I've reported a buyer for being offensive. They have now apologised and I wish to cancel this report but can't find how. Any help here.? Thanks.

Says delivered but ringdoorbell shows driver walking off with package

Says delivered but ringdoorbell shows driver walking off with parcel

I have moved and can't get eBay to change my account

i have moved to the UK, and ch fed all my eBay details. eBay's still insists I'm in Australia and I can't buy things with postage restrictions. How can I get through to them that some people move countries??!!!

Refound

I ordered an item, and the seller sent me a message saying, 'Hello, I'm sorry, but I can't sell this scooter anymore. I am truly sorry, and you will get your refund.' This message was sent on May 26th, and I still haven't received my refund. The sell...

Unsold cars

I’m just using the 'advanced search' function to search for completed Nissan Qashqai car listings and expected full results for the last 90 days but ..... The results show both SOLD and UNSOLD cars for the last 30 days but just SOLD cars from days 31...

Item not received

Ordered an item, only £5.99 so not the end of the world. I paid instantly and the item was due on or before May 1st. I contacted seller on 4th to ask when I could expect it (was needed for May 3rd - the person it was for was staying but left yesterda...

Selling fees

I am wondering why I am still getting fees deducted from my payouts. I thought there were no selling fees any more? The items I am referring to are clothes and shoes.

Default postage cost is less than it actually costs

I'm listing some vintage computer games and it keeps rejecting my post until I change the postage cost (from Royal Mails £3.69) to maximum £3.50 due to the item class.Most of my items are around 30 years old and as such I want to make sure they are p...

Resolved! Shop Fixed Price Monthly Allowance Figures not correct

The below shows that we have used 598 of our 1500 shop allowance for this month.We have only listed 71 items are we missing something?Same thing happened last monthFeatured Shop Fixed Price Monthly Allowance Start:1 May 2024 at 12:00am BSTEnd:1 Jun 2...

Appeal

I can't appeal a final decision, I've sent the iphone, the buyer has it, she opened a case saying she didn't receive it. Then I send here screenshot that it's been delivered to her address, she agreed and then closed it. She then opens another case s...

Collection

I have sold an item and it was collected, The buyer checked it upon collection and now saying parts are missing and poles are broken, Where do I stand as far as refunds are concerned?

Glendale Heights

I'm in the UK and I have 2 items that I've bought from the US that have been left with with an individual at Glendale Heights on 24th April and 26th April - neither has moved since and no tracking number provided by eBay for either. I've bought a cou...

Can i change a listing to accept bids after it goes live

I listed an item and a buyer hace contacts me to ask if I will accept offers and I am willing to accept what she is offerig but I can't see how to alter it in revive listing. I thought maybe it was beacuse there was already a bid (hers) - she tells m...

Refunds as a buyer

Question I gave not received an item . Only after raising a dispute the seller sent a refund of £55 the purchase cost me £69 and I have received nothing and the tracking says the delivery company did not receive the item . The dispute was closed afte...

how can the seller close an open return case

I purchased a camera from a merchant, it never arrived, when it did was unfif for purpose, a Raised a return case, the seller closed the return, how is this possible

Why is eBay telling bidders for my items that they will be charging VAT??

I am a small scale seller on eBay (not a trader) based in UK. I have listed 4 camera lenses recently. A prospective buyer in UK tells me that when he bid on a lens he received confirmation of the bid BUT that the confirmation said that 20% VAT would ...

De-listed by ebay Counterfeit item

I have just had an LP de-listed by ebay. They tell me that it contravenes their counterfeit policy. The problemI have is I originally bought this album on ebay 7 June 2008. One just like it has sold on ebay on 11 Feb 2024. I would like to question eb...

Sharp Practice

Last Friday I purchased a pair of ASICS Paris shoes for £179 less a 10% discount. They were paid for the same day and I received an message to say that they had been sent to the authenticator. But on Monday I received a message saying that I had been...

Returning the item

Hello, I bought a pair of shoes yesterday from Ebay, they were size 37 but I risked and bought it, then I saw the same shoes in size 38 in original store, I prefer to buy size 38 and have a guarantee. Now I want to cancel the order, but the seller do...

Hi how do you deal with someone who wins auction but doesn't pay

How does eBay deal with people who win auctions but don't pay

COUNTERFIET STAMPS

Hi,I recently bought some unused Royal Mail stamps on Ebay. The letters and parcels I used them on have been marked as counterfeit by the Post Office, with the reciepients being charged an average of £5 per item for delivery. When I tried to contact ...

Refund situation unresolved

I bought an item described as a cooking pan. when it arrived it was the size of a cup, not a cookware item or pan. The image misleading. I requested a refund as the item was not as described. I was offered a fraction of the cost as a refund. Then sli...

returned item

Hi, I sold an item and buyer told me that he has problem with customs and that item was returned back to me. Now I got this item back... I had shipping costs. How do I arrange a refund now? Without shipping costs?

Item received not ordered!

Twice I have received items not ordered! The second time I have had to pay postage charges!

Buyer request refund

Buyer requested refund because of not receiving the item. I have helped to check delivery status which shows buyers postcode is not correct.

Extra postage payment

Hi,A buyer wants me to send their purchase in a particular way which increases the postage cost.Does anyone know how this can be done as auto bot no help and phone support cuts you off?

What does this symbol mean ?

i keep getting this symbol when clicking on my sold items so am unable to see anything I've sold & struggling to sort postage out , can anyone help please?Thankyou

delete

how do you delete unwanted ebay account

How to send out phone chargers + plugs etc via royal mail.

Hi all , just got a few questions. i will be starting to sell phone chargers and cables of some different lenghs like some of the other sellers. i was just wondering in terms of packing what to use bubble mail jiffy /standard mailing bags ?? also for...

Buyer appears to be abusing "sender's details" label to get a refund

Before I escalate this further, I would welcome any insight if anyone else has had this problem. I am a private seller and send my parcels with a well-known courier and with the postal address and the "in case of non-delivery return address" on the r...

Listing description is redacted and I can't seem to change it .

Help, listing description is redacted and all you can see is black lines?

defective item

purchased a front suspension unit for xj6, had it fitted and a few months later the car developed a loud squeak at every bump in the road, after having the car checked it was determined that the new unit was the problem-on contacting the seller he as...

Reporting Copyright - Pointless

Less of a question and more of a rant - sorry! Recently was looking for a text book and came across a couple of examples of copyright infringement - sellers with listings for PDF links that they clearly don't own the copyright too. Reported to eBay a...

Return request

A buyer has requested to return an item that I know is exactly as described. She says it is faulty. I know it is not. How do I decline the return request.

Disgusted at eBay's response to buyers lies on my feedback

I have been advertising, via auction, coins to include new silver one ounce Brittanias. Up to now, buyers have been purchasing and giving positive feedback in every case. I now have had negative feedback from a buyer which has distroyed my reputation...

Promoted listings issue

HelloJust wondering if anyone else is having the sam 'issue' with sponsored (promoted) listings that i am? Basically ive noticed that many of my listings when viewed within serach results, are not showing the 'sponsored' logo within the thumbnail (se...

When does negative feedback refresh to 100%?

Hi all! I've had a perfect 100% scoring for 10+ years...until last year when someone made a silly comment and it knocked my feedback! That was last mid-May. Will it return to 100% again? There has been no activity on my account since then, but I am t...

EBay automatic refund when there’s no fault

Hi I have just had a returns case for a too small fit t shirt automatically refund the buyer when I always send a return label to get the item back any idea it state eBay automatic refund policy which I have not authorised on my account

False claims in feedback but Ebay have not removed it

I have sold loyally on Ebay for 20 years. Generating £1000's in income for themI have received negative feedback that is misleading and false.I have reported the feedback in line with Ebay policy of removing feedback that is false yet it still remain...

Feedback

Hi I wanted to change a negative feedback from a buyer to get my refund back can you help me to resolve that.

Postage costs

Buyer sent a label which I have bought but it's not enough because of weight of parcel what do I do ?

Delayed payment

So I sold some items and was due payment today, then eBay asked me to verify bank account which I did, now payment on hold for 48hrs? My bank account details have worked fine for payments the last few years. Seem like sharp business practice to hold ...

Revise listing crashing on desktop website

Trying to revise my listing on desktop website. Page just crashes and becomes unresponsive. Able to revies listing on android app. Goal is to try to add a video to my listing but I can't seem to do this using the android app. Google Chrome goes out o...

£1500 Samsung TV I just bought it now for only £50. 🤔

I just bought a new 2024 Samsung 65 inch 4k TV for the buy it now price of £50 and meant to be £1500. It's a 65inch to. Surely not? The seller has only 2 feedbacks which are positive. I'm happy to take the chance as eBay should refund me if it's a sc...

ukdailysupply16

I ordered from eBay and got stuff from ukdailysuppy16 with no indication on eBay that I had placed the order. Who are they and why are they not shown on purchase history?

How do i add a comment to a review

Hello,If I give a good review to an item, the item then breaks quickly: how do I change my review?

Seller has closed the case after not sending both items and I cannot now appeal the case.

I ordered two items from a seller, however before they dispatched the order I kindly asked if they could cancel one of the items in the order. The seller replied and said that they'd leave a note in the warehouse and that I can expect a refund f...

Returns

Can anyone help. I issued a refund request but the seller would not answer. The case was closed by ebay as I thought I had to wait. Has anyone else just had refund cases closed.

Seller feedback hidden

I was just wondering why my feedback that buyers see is hidden apart from communication which is 4.6. The others are blank. According to eBay my seller account is above standard?

Selling

Why am I not getting many views on my selling items

refund given due to seller anticipating a returned item (as it's possibly a fake)

I purchased a skincare item from a seller over a year ago. It was a fake so I asked for a return & refund. I was immediately given a refund so I didn't leave neg FB and that was that. However, last week I noticed the name but couldn't remember the ci...

Ebay Account Access

Hey all members, I am willing to start a new e-commerce business on Ebay and for that i have hired some professional VA and marketing agencies to grow my e-commerce store and help me in getting sales. But to manage my account they need access to my a...

I have marked an unpaid item as paid for by

I have marked an item paid for in error and I do not know how to undo this mistake. I have a feeling the buyer isn't going to pay me as they have failed to pay for two items already. I'm worried if I cancel the order the buyer will get refunded.

Delivery

Can I have something delivered to an inpost locker? If so, how do I make that delivery address? Thanks

Resolved! Item not received

Hi, need your advice. According to tracking number item have been delivered at the buyer address.(shows on courier delivery map) but buyer messaged me saying they have not received it as courier driver left it by door and when they checked the item w...

PC Repair/sent back to seller/lost the pc

Hi, I sent a PC back to seller bought before Christmas 2023. It stopped working and seller asked me to send it back. I sent it back and have a receipt to say it was returned to seller safely. they are saying that it has not arrived and cannot find it...

Won a 9ct gold bracelet on auction on 7th May, to find the seller wont let me have it. Wants more 4

Today I won a 9ct rare gold snake bracelet on auction for £280 plus £2.70 p & p from seller whom apparently has a 100% seller profile. What a joke. Look this up please and you'll see. Once i won the bid, the seller then immediately messaged me to say...

Non collection

Hi the buyer will not collect the item but has paid in full what happens next thanks

Resolved! Incorrect item sent

I have by error sent an incorrect item to my buyer. I will be sending out the correct jacket tomorrow, but how do I go about getting the incorrect item sent back to me. Many Thanks Karen

Dog beds

I bought 2 dog beds in march, one of them were torn a right mess, they were £25 each nearly, I sent it back Via royal mail they sent me a message saying they received the dog bed, they are saying that they didn't, I have sent loads of proof about the...

Item not received but tracking says delivered

Buyer has opened dispute - item not received but tracking shows delivered (Royal Mail) unable to upload screenshot to dispute

Bidding for cutlery

How can I bid for these when it asks to verify my age. I do not have a credit card and that is the only form of identification asked for. I have never had this problem before and their "chat" is uaseless as it goes round in circles.

Buyer has not collected items

Buyer paid but has not collected and has stopped communicating with me. I can't hang onto the items indefinitely as they're taking up space. What can I do?!

Postage paid by buyer but not valid for listing due to weight.

Postage paid by buyer but when I got to the post office they said the £5 wasn't valid for the item as the weight was too much. How do I resolve this? The buyer has paid their postage and I have paid as instructed via PayPal. Is there a way to add pos...

Refund

A refund was processed on the 28th April through PayPal and I still haven't received the money in my bank account how long does it take?

Problems with return

I recently purchased a bike, which is in significantly worse condition than the listing (and indeed, the price!) would indicate. The seller has a "no returns" policy, but I feel he's misdescribed the item enough for me to request a return, which I di...

Selling

Having trouble listing an item for sale

Fake goods

I have unknowingly purchased a fake Sezane sweater as the picture and photos along with the sellers description were for the genuine article. I realised the price was reasonable but I do purchase from sellers Who buy genuine items and honestly do not...

Nectar Vouchers

Hi, Twice I tried to create Nectar vouchers worth £ 2.50 each. Even though, I created vouchers and my Nectar activity at ebay showing that I created it, I can't see and use any when I am trying to checking out. How I can sort it out?

Purchaser wants item sent to a different address

A purchaser for my buy it now item has messaged me to say can I send to a different address, other than the registered one on Ebay, as that his prevoius address?

BIDS AFTER DEADLINE

How can the system allow two bids after the deadline?! I bid on item 375399262554 Den Kit in a bag Bidding History shows that two bids were made & allowed at 2 & 8 seconds after the deadline. I note that bidder actually made those two bids at 2 secon...

Collection in person misunderstanding

I am selling an item for collection only, and had a potential buyer ask if it was free post, i said it says collection only. They then sent me a screen shot of the mobile version where it says. Postage Free Collection in person which looks like two o...

Difficulty listing a car

Hi I am having difficulty listing a car , getting confusing messages regarding ai content and it is having trouble loading , this used to be so easy , where am I going wrong please

Item delivered but no eBay message

I've had an item delivered to my local Argos for me to pick up. But I've had no message from eBay with the barcode required in order to pick it up. The seller has shown me proof it's been delivered to the location via gps, but I can't collect without...

Other Account registered on my company

Hello. Someone opened account on my company and adress. Please make investigation and Close this account. Kind regards

Accidentally purchased two postage labels

I accidentally purchased two postage labels is they a way to get a refund for one?

Bank account verification problem

Ebay has asked me to verify my bank account details so that it can send my payments. Supposedly it will micro deposit two sums into the account and I verify the account by replying to eBay with the amounts deposited.However, no micro deposits have ap...

10p taken from my bank account by direct debit to Ebay Commerce

Does anyone else know why Ebay Commerce have set up a Direct Debit and taken 10p out of my bank account and then credited it back in a few days later. I have not used Ebay for a few years but I do still have an account. I have, of course cancelled th...

Seller has not sent items 6 months later

Hi everyone In November 2023 I purchase x4 hair dyes at a cost of £30.56. The seller contacted me saying that they were able to post one of the items but would have to wait for their supplier to provide more to them in order for them to send me the o...

Item no 195399262184

Please I am watching this item but the price is different on the watched item than the price on the general sales platform how can this be. regards Mike.

Unknown money taken from bank account

EBay has taken an amount of money from my bank account and I do not know what it is for, it is not detailed in monthly statement for my selling so I think it may have something to do with a damaged item that I actually purchased and returned for a re...

What's customer service for UĶ ebay please

I want to call customer service in UKFor ebay inUK

My account is restricted because Ebay didn't solve my problem as they agreed too

I am receiving messages from Ebay saying they will restrict my account because I have "seller level is Below Standard in Germany, Austria and Switzerland" because of 3 unsolved cases. So I sold 4 paintings and I refunded buyer after I received the pa...

Account restriction, can buy but not sell

So my account has been restricted, I can't sell or list a item. It says to check my messages but I don't have it as it's 18 months ago.my emails aren't stored for that long either I've checked thrash and history. I don't know what to do?

Resolved! Endauction early

Hi Does anybody know if its possible to end an auction early and sell to the highest bidder?

order Senna tablets

order senna tablets I recieved 120 not 200 tablets have contacted seller but getting no answer back properly have sent photo and message when it arrived how to get intoutch with ebay without making a return just to speak

Poatage

Hiya i sold an item and paid for a postage label assuming ebay factored in the price knowing what i was selling however it wasnt enough how do i get a refund and change the label thankyou

Marking parcel as received

Hi I've sent several packages recently and most still say dispatched (because I marked as dispatched). My question is Who marks them as delivered , me or buyer? I know some have received their package as I've had positive feedback on the item but it'...

Can't see my listings says error

Hi can anyone tell me why I can't see my listing

Ebay international shipping from USA.

Can somebody please answer why a) Ebay internation shipping is ridiculously slow b) far to commplicated to track c) GROSSLY over priced compared to USPS. I can only imagine Ebay is taking a huge fee for the most incompetent service on offer. Ali Expr...

Return

I have started a return faulty item procedure. The seller as accepted a return the item, and said put the item back in the envelope sealed, Cross out my details, and circle RETURN TO SENDER area.I then receive a message from eBay abating teseller has...

my selling listing has dissappeared

On the 5th i took advantage of ebays offer of 80% off and listed some stamps for sale , but 48 hours later still has not appeared on ebay, i know that ebay has this listings as when i clicked on the 80% offer it told me i had already used it , which ...

Item No 145751798423

This item sold, flashed up on my email then dissapeared, looked on ebay, junk, spam, can't find any reference to it anywhere? I only noticed by chance! Thanks.

Brand New Clutch being faulty. Seller and ebay does not care.

Hello, I have bought brand new clutch set on ebay. It has been fitted for £300. This new clutch set is faulty and my car is non driveable above 65-70mph. To remove the clutch from the car and post it back I would have to pay another £300. It means I ...

How do I offer transport for a very large item of furniture.

If I sell a very large item of furniture how do I sort out transport/arrange with buyer etc.

returns label

Hi, I'vehad the wrong item delivered from a seller and requested a return. The seller accepted the return and said to ebay that a returns label had been sent. I have never received the returns label and the seller is now fobbing me off and not sendin...

Posting long tubes

I'd like to send a 10cm diameter tube that is 170cm long.There is no option on eBay for an item of this length

Sealent

Hi the last 2 items i have posted have both said they only recived 1 item when i have sent out 12 you can clearly see they have been taken out the box they have sent the 1 item back to me so i have lost out on over £200 thats what they were worth o s...

Engraved ww1 shell case

Listed an engraved inert ww1 shell case but eBay removed it as they say I didn't follow the firearms policy but looking and there are loads of shell cases for sale why did they take mine off

Can’t pay for postage label through eBay

I have 2 orders to send today, on both I have an error message pop up to say 'something went wrong, we can't generate postage label' neither of the addresses are too long and all relevant fields are filled. Is this just me?

I’ve just had suspect phone call

Just had a phone call saying I've a payment of £89.00 coming out of my account and to press 1to cancel I hung up and checked my account nothing seem amiss. Just wondering if this is a new scam going around? Anyone else had a call like this ?

Wrong item

I have received a car part for a buyer. The sellers name is on the delivery note but I can't find them

Microdeposits

I have a 'red banner' indicating micro deposit is sent to bank etc. I have checked over the previous 12 months and can not find anything. I am concerned it will affect payout which I can see had been delayed until the 14 May. Can anyone advise please...

Offers

Why am getting offers on items I just look at?please, come you stop this.

I am unable to check which bank account is set up to receive payouts

I am unable to check which bank account is set up to receive payouts.

Buyer claimed Item not recived

HI , I recently posted some boots to a customer via Evri tracking shows on EBay and Evri that the parcels was delivered to a sfe place a doorstep with a photo . Te buyer claimed she did not receive them and put in a claim with Ebay which she won on e...

Listed item doesn't show in search

Hi, can anyone help with why an item I listed yesterday doesnt show up in search results. I used a friend's account and found all my other items.It is in the active listings on my account.Been selling for some time now and never had this beforeThank ...

Switch my business seller account to personal account

Few years back I had planned to sell stuff on ebay so I decided to convert my existing ebay account to a business Ebay account. So I did and added my Ltd company details. Overtime I really didn't really pursue this route and have recently closed down...

debit card

i have entered my new debit card 3 times on the additional card it says un able to recognise I hav used the card with no problems at the garage etc etc why does ebay not like it .it has a record of my previous cards which i have deleted

I am being refused to buy.

Hi, I am trying to buy an item but when I tried to pay for it I receive a message that 'I have gone over my buying limit.' There is money in the card so that should not be a problem, I contacted the seller but they do not know themselves. I really wa...

Items sold in the past 24hours?

Here's an odd one...Just sold an item. I had 5, I now have 4.Red flash across the creen says 3 sold in the past 24 hours.NOT BY ME THEY WEREN'T!!!!!!! Well that's all a bit daft So don't trust what you see only what you know to be true!

Can't contact seller

I've just made a purchase and it is collection only i'm unable to get into contact with them as my messages aren't being sent what can I do?

Nectar voucher?

I have converted some nectar points into an eBay voucher and have no code sent and when I've gone to buy an item it's no where to be seen, nectar says it's there but I can't find it anywhere, it's frustrating and confusing

case dispute release payment time

I won a case dispute on 21st april. It says funds released but i dont have the funds? How long does the process take. the buyer has had the items almost a month now? TIA

ebay change my listing selling price to a lower value

Hello,i`ve asked this question why before but a helpful ebayer and i couldn`t work out why.When Iisting a product, ebay changes the BIN and even the Best offer prices. I have noticed a setting on my listing page called *Recommendation price activated...

I Sent the item.

Hi Naghmeh,We want to let you know that your buyer opened a request because they haven’t received their item. I sent the item on 29.04.24 Tracking number is: KL855407008GBWould you please solve this problem for me? Thank you.

How a buyer can change her negative feedback

My buyer mistakenly gave me negative feedback intended for the courier and now is happy to change it to positive but doesn't know how. How can I help her?

Resolved! Purchase price refunded 4 years ago, now seller is contacting me again for the item.

Hi. I purchased a faulty high value item 4 years ago. I went through ebay's case procedure and they found in my favour issuing a full refund. I contacted the seller to arrange the collection of their item but heard nothing. I discussed this with ebay...

Customer Services

Is there any way to speak to customer services? The chat hub really isn't helping and would like to talk to a human. Thanks

Technical

Hi there good morning, item treadmill, seller, item has stopped working, still under 2 warranty , contact seller 5 times from 1st April, no response. I CAN'T contact ebay by phone or email. Can someone please help me.

Buyer not making contact or payment for auction item

I sold an item via auction and it has been two days that the buyer has not made payment or responded to my emails for collecting the item. It seems strange as buyer's tend to make payment straight away. I'm on a time limit when I need to shift the it...

Collection code not received

I have a parcel sitting at a collection point which I cannot collect because I have not received the ebay collection code. Any ideas how I can get this? Any contact so far just repeats that the item has been delivered. Yes it has, but to the collecti...

Postal Insurance cover for Watch.

Hi,I need to send a watch to the ebay authenticator (Rapid SS, Hawkers Yard, London). This is an expensive item (28k). I wanted to send within ebay system, but cannot see an option to adequately cover for insurance. Has anybody got any recommendation...

Royal Mail Tracked® 48 with Signature not in list of post services

Is there a reason why the Royal Mail Tracked® 48 with Signature postal service is not in the list of available post services in EBay, only the Tracked 48 un-signed service is listed. Now the Royal Mail 2nd Class signed for service only has compensati...

no return label

I purchased an item that was defective (a Halogen oven where the lid basically shattered on its 3rd use) . I've spoken with the seller and agreed a return. I recieved a message fron ebay saying that I would recieve a return label by the 07/05/24 but ...

How do l post that an item has been sold

How do l post that an item has been sold ?

Having to re enter postage costs several times before it accepts the cost.

When i revise an item i quite often have to re enter the postage cost before it will let me continue. Is it just me or something Ebay needs to look at?