Member To Member Support

VAT

Has anyone else faced harassment from a buyer over VAT misunderstanding?I had a buyer accuse me of being “not a real business” because I’m not VAT registered (even though I’m under the legal £90k threshold).How did you deal with this kind of behaviou...

Shipping from USA to UK

Hi,there is an item I want from the USA but the seller does not ship to the UK. The seller has told me to contact Ebay Global Shipping but I can't see either how to do this or how it helps?

Returned item not acknowledged

Guys , i ordered a watch which was very nice but too small. I applied to return however the label was not one I could use in the uk. I have contacted seller and returned it to address on label at my own expense . I have messaged seller at every junct...

Are all Ebay decisions made with AI

I recently requested negative feedback removal (the first one I have had). The buyer left negative feedback because he says that he ordered a different item. (an item which I have never offered for sale!)I sent the item that was on the order, there i...

Item Bought

Before you log an item as not as described, do you have to receive it first?(or not as the case may be)I bought an item not as described found out and wanted refund straight after bought, but in messages the buyer wont refund which is strange. Is mor...

United Kingdom is not on the list of international countries to ship to from the USA?

Why cant I buy goods on eBay from the USA as a UK resident? UK is not on the drop list of international countries???This prevents purchase, blocks buy now & bidding This stops US sellers from being able to sell & ship to UKThere are no trade embargos...

Scam or not ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

Change language on all eBay communications

A couple of decades ago, when I opened my eBay account, I lived in the Netherlands.I don't live there since over 15 years ago, and I still receive all the email notifications from eBay (orders, dispatches, etc) in Dutch.I find no way in my settings t...

BUY IT NOW button

the BUY IT NOW button is greyed out . Why

Can I refund/cancel a postage label before/after dispatch date?

Firstly, I am the first-time seller and understand how selling work. However, I have a few questions about dispatch and postage label. A buyer placed an order item including delivery cost and it should be dispatched within 2 days but I have to wait f...

Hi guys iv'e sent a parcel to wrong customer using ebay simple delivery what happens next

Sending an item that was sold as Local Collection

Hi everyone, brand new at selling on eBay, I just wanted to ask, I’ve sold an item that was originally for Local Collection but the buyer wanted courier delivery, the sale shows in my eBay balance so the buyer has paid but how do I now show that I’ve...

buyer is being prevented from being able to pay

I have sold an item to a buyer in New Zealand who could not initially pay for item because of some shipping restrictions. I have changed the postage details to include NZ, but he says he is still unable to pay. When I tried to send him an invoice, eb...

Postage

I am trying to complete my listing and have put that buyer pays but when i look at the preview it shows as free postage. I am using the ebay simple delivery method with delivery either by royal mail or evri please help !!!!!

Item Origin

Does anyone know if you can update "item origin" on all your listings at once?

Website issues as of today

The issue previously reported by many customers - and subsequently fixed by eBay - has returned. So as of today, I am again no longer able to scroll through listing pictures, or expand the drop-down filter menu, or enlarge listing photos. Ebay: pleas...

Resolved! Buyer not collecting -

I sold an item on the 9th September for collection. Had to message the buyer repeatedly requesting their collection plan. Zero reply for 3 days. I kept chasing, they suddenly made the payment (low value £4 item). I repeated questions about their plan...

ebay wont let me print the QR code so I can't send the parcel to the buyer

ebay wont let me print the QR code so I cant send the parcel to the buyer

Purchased item delivery miss sold

Hi all, the item I purchased specifically because of the delivery date. But after it has been ordered, there is now a note that the seller is on holiday for 3 weeks. The item I purchased I wanted asap as per the delivery timeline and will now be too ...

Restricted Account

My account has been randomly “seller restricted”. I asked eBay why this has happened and I was told they are not allowed to tell me. I’ve been selling on eBay for over a year and a half. I posted 2 items via locker at the same time, this was over a w...

Is my Apple imac OS XEI Capitan 10.11.6 to old

I cannot Buy any item on Ebay /I cannot open a Review Offer .My Computer is an Apple imac OSXEI Capitan

ebay Balance

I have sold an item and it says the monet was transferred to my ebay balance on 3rd October but it hasn't, it is still in Pending. Why?

Can't add / update existing combinations in multi variation listings

From around 5pm on 1st October, I've been unable to add and update existing combinations in my multivariation listings. When selecting the Add Combination option, I should be presented with a list of variations that I have already added and saved - i...

Brought item as guest but no item been sent out

Need request a refund but it’s not letting me

Difficulty completing a sale

I have sold an item to a buyer in the Channel Islands. EBay have told him when trying to pay that I do not post to there. C.I. is definitely not one of my excluded locations and have posted to there previously. Spoke to eBay who confirmed aok at my e...

Resolved! Account blocked .

This was due to a change of telephone number. On leaving feed back after speaking to an agent, I was sent a code number to enter which would unblock my account. Unfortunately, due to stress and fatigue after dealing with agent, I did not manage to en...

Another eBay postage rip-off over Royal Mail 24 & 48 compensation being halved

Has everyone noticed that Royal Mail 24 and 48 has halved their compensation from £150 to £75?It doesn't apply to Royal Mail direct, just when you get a purchase through eBay.They must have introduced in the last day or so, no doubt to get a higher f...

Age restricted item -

Hi does anyone know how to send an age restricted item with this simple delivery system - thanks

Item purchased not delivered yet

I paid for an item on 24 Sep 25 it is not yet delivered. The seller is ver clever he made some update on 6th Oct but the Royal Mail tracking is not showing any progress and eBay is not responding

Parcelforce compensation only £50.

Sold an item for £400 but Parcelforce compensation is only up to £50. How do I adjust this? Many thanks.

Seller is trying to add more money saying that he he put the wrong buy it now price after i purchase

Seller is trying to add more money saying that he he put the wrong buy it now price after i purchased the item money and confirmation has already been approved please help

I need Simple Delivery spelling out one more time...

Struggling for months with simple delivery, so glad I can choose not to use it now. I'm selling CDs and it was annoying to have to post each one separately to the same buyer! However, now that I switch to Custom postage, I am baffled by the obligator...

Sae of catapults and ammunition being used to kill wildlife, damage property and harm pets

Can I ask how we get ebay to ban the listing of catapults/slingshots and ball bearing ammunition as the BBC news had a feature this morning about wildlife being killed. There ae literally hundreds of catapults, Gypsy catapults, Hunting catapults and ...

Unpaid Refund

I purchased a car part and the wrong part was delivered.The sellers return label was insufficient for the weight of the package to be returned.I paid for the return in the hope of claiming the cost back. The seller confirmed receipt of the car part o...

I incorrectly clicked the negative feedback button

I was leaving positive feedback for an item I purchased and I incorrectly clicked the negative feedback button. All the my other feedback was positive. Is there anyway of getting the "negative" bit changed?

Shipping label is already outdated when newly generated

I am still within my allotted three day shipping time, but when I generated the label today it says at the top that I have a week in which I can send it, yet the label and the rest of the page says it needs to have been sent yesterday… what am I supp...

returning a counterfeit product after I have part used one of the items (oral b heads)

I purchased 8 oral b heads new in packaging. I started to use one of the heads and then realised it felt wierd, vibrated more than usual. I then checked the packing and head and realised their were tell tale signs it was fake, bad printing on packagi...

Late postage or delivery performance issue

Hi eBay community, I have a bit of an issue with the account performance showing a late drop off which isn't accurate, I have the postage proof saying differently. I have asked eBay Ai I assuming to review this issue but because there is no section t...

Faulty Fridge Freezer

Hi, I purchased a fridge freezer second hand and collected it myself. after a few weeks of renovation work I managed to get it switched on to test. The freezer is working. But the fridge is not. I then called technical services. And I'm told that it ...

Pornography showing up in my suggestions reported twice and it wasnt removed now on my home page

I was searching for sewing items and suddenly tons of pornographic images appeared as suggested. I do not know why. No one else has access to this account. I decided to report one of the disgusting images and Ebay came back and said its not against t...

Return address for sellers using simple delivery

Do sellers realise that when they use simple delivery they will have to manually update their return address in the app settings page when they have changed address (eg ,moved house)?

Returning to ebay .

Hi listed an item to get back into selling. Accepted offer but buyer did not receive notification. Eventually sorted this but then notification about payment complication. Is this something I sort my end? If and when sorted - how do I get full addres...

Buyer didn't send enough labels or carriage

I recently sold a collection of books from the UK to Italy but the buyer only supplied one label and the weight limit turned out to be 20kg. The books weighed 28.8kg. I contacted the buyer and said they needed to supply a second label and I would (an...

Help with cancelling/Refunding an item

I recently bought an item on eBay. A day or so later, I requested to cancel the order, because I changed my mind. The request was denied due to the seller “dispatching” the item a couple of days later (although im unsure what stage of dispatch it got...

my account

Hi please can you give me some advise. i had a tiscali email well i tried to get into it but it had an email address that would not let me in, when it says it would send a link to email to get me back in it was the email i could not use anymore so i ...

Tracking no longer works

Tracking has failed for numerous items, as royal mail does not provide ebay with live tracking or receipt of sending. This is a software bug, please fix

Returns

Hello,I'm selling my work van and on the listing i'm not given an option to turn off a returns policy. I don't want to accept returns.I have had to list the van with a returns policy of 14 days.Any ideas how to turn it off?Thanks,John

generate reports

hi im trying to print off my yearly earning for self assesment. however on the report it only shows my ebay fees, it does not include the postage. any know how i can get this as dont fancy going all the way through working out postage costs ( all lab...

Hello. Haven't recived the item, the item was sent back to the seller. But ebay is not paying back

Haven't recived my item. Seller got it back, as i contacted him i know the item is back ats sellers. Ebay ia not getting back my 259.99£ as a refund over 5 weeks now.

Item says been collected

Hi Iv went to collect my item it says it has been collected but hasn’t been by me the delivery company was Evri and can’t see a help option in eBay as I can’t say item hasn’t been received as it says it has

9.99 Monthly charge on my card.

I am not a frequent user of eBay. I do not have any known subscriptions or outstanding payments. it has never occurred to me, but for months I have been charged £9.99 every 2nd of the month. For the love of god I cannot figure out what it is and for ...

'Click and Collect' not shown at Checkout though in original listing

I won a bid on an item which listed 'click and collect' as a posting option; when I come to 'Checkout' and pay for it this option is not shown, just my own postal address. The seller has assured me that it should be there but it simply isn't! (In the...

Why are some sellers using exact same photos (not stock photos) ?

Hi there, I need some advice please , I’m new to eBay and looking to buy a Burberry watch, that I’ve seen a few of on here that are within my price range, for a birthday present for my partner. I’ve looked at the obvious feedback and some of them do ...

Feedback

Hey all I have recently closed and item that I sold I now what to leave feedback on buyer can you reopen closed items. I’m so annoyed buyer is claiming item is faulty it was 4 months old in fully working order he’s had it 4 days and I feel he’s decid...

Resolved! Refund

I recently received an item I purchased, but unfortunately, it appears to be counterfeit. I was under the impression that I was buying a genuine product, so I’m very disappointed. I would like to request a full refund for the item as I did not receiv...

Vat

I’ve paid for an item from a seller who displays a vat number. I have asked for a vat receipt as my business has paid for the item but they are saying they don’t need to provide a vat receipt

Automated payout

Is there a way for me to stop automated payout or set a limit of how much they leave in ebay balance.

Bought item for 25pounds sent it back because don't fit i paid the postage as well and they offered

Bought item for 25pounds don't fit returns it my self £4 they are trying to give me half of the price refund just because I opened the box to look at purchase

Custom/Stupid Delivery

After all the rantings and railings of the past few months I thought Ebay and I had reached the point where I need not find an alternative outlet. All my items qualify for Custom Delivery so in the last few weeks the selling process has been quite sm...

Wrong tracking

Hi everyone I recently sent a parcel out when I went to the post office and had to up the postage and now I can’t change the tracking number eBay auto filled when the post office scanned the qr code that’s when they realised it wasn’t the appropriate...

Ebay not paid me in full

Sold item for £350 Ebay paid me £166.48Been waiting since August for payment now automated just sends me in circles

Vinted auto complete your email receipt when using EVRI, why not eBay?

Hi All, just an observation and if enough users say it's needed eBay might want to copy Vinted. When I take my wife's EVRI parcels to my local EVRI drop off shop. Her email is automatically completed for the drop off receipt...but when I drop my eBay...

Ebay issued a refund from my bank acct

hello,I am a private seller who mistakenly posted a wrong colour item to a buyer. When the returned the wrong colour, we sent them the right one which was confirmed as received.However, I now note ebay has issued a refund through my bank to the custo...

Help with possible scam please

I can't find a place to report a possible fraud, so am using this forum. I was rung today by someone saying they were from eBay and someone was trying to buy something for £700 on my account. There was something odd about the conversation, and the nu...

Hi I didn’t hear anything for my report

I didn’t receive any response for my request

Unfair Negative Feedback with false allegations

Anyone else feeling let down by Ebay's lack of help with abusive buyers? I've had my account for 21 years, have always gone out of my way to keep my 100% feedback rating yet today a buyer messaged me demanding that i either refund them or they leave ...

Sending items not using simple delivery 🚚, I can’t seem to confirm I’ve sent a item and put trackin

How do I confirm I’ve sent an item can’t put tracking in like before?

how long do I need to wait after my appeal got granted for me to be able to make offers etc..

and message seller etc.. my appeal got granted but still can't do this at least for now, im confused

Notification of item recall

Notification of item recall but the seller is not on my purchases anymore

Scams

How do you get eBay to take notice of an obvious scam when you find it? A motorhome is on sale on auto trader under a different trader for twice as much The eBay vehicle clearly is too good to be true, so I done my research and the vehicle is in Leed...

Signinig into Ebay

Hi.... why is it I get different areas of the UK when signing into Ebay....... I am in Lincolnshire but recent areas could be.... Norfolk.... Crawley...... but it is me signing in as I keep paper records of time and date for my records.... but Ebay s...

refund for postage label - buyer cancelled

Ebay charged me for the postage label for an item I sold. The buyer then cancelled. How do I get a refund for the label?

Why is active listing not showing on ebay.com

Our Active listing not showing on ebay.com , why ?

Best Offer

How is it possible for someone to make an offer over the Buy It Now price, surely it should automatically sell?

Resolved! Insurance to Global Shipping Program Warehouse

My item has sold for £100 and will be sent via GSP. How do I insure it for the UK leg of the journey?I have read on eBay that the UK part is for me to insure, when it reaches GSP it’s then covered. The Post Office cannot add two tracking labels to th...

Scam emails or scam eBay ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

For the last few days I can no longer reply to any feedback left to me from my buyers

For the last few days I can no longer reply to any feedback left to me from my buyers, I just get an egg timer. I have no idea how to report the bug back to eBay. I've tried several times using different computers but no luck at all. I can however le...

Asking eBay to help me get in touch with other buyers defrauded by the same rogue seller

In the last month, I have been scammed by the same seller 3 times. Scams which do not just go against eBay policies, but actually violate UK contractual law (Barry v Davies [2000] 1 WLR 1962). Each time I contacted eBay to complain and each time eBay...

Part refund

I have been asked by a buyer to give a refund because he said the item was damaged and not the same as advertised, he has since returned the items( Xbox games ) and none of them are damaged and the discs are as in the photo on the listing, how do I g...

Spending Balance...where?

HelloI returned some jeans and was refunded. £5.01 to my bank and spending balance £24.99 dated yesterday. I have looked in where I thought the £24.99 to be in SELLING and PAYMENTS but the balance is empty. I have not spent this so where will it be?!...

Multiple purchases

As a seller, we used to have the option to create an invoice for a buyer who purchases multiple items which included item prices and any postage discounts applicable. I have not seen this option for a while now which means my buyers have to pay full ...

can not ask ebay to step in

Hi,i am unable to type on the automated chat to request to speak to an agentand there is no option for me to ask ebay to step in for a return request?

Failed collection

I need help on a package that didn’t get picked up by DHL

Fake pearls being sold as genuine

I made three separate orders for pearls. I have received two which were described as perfect huge South Sea pearls. Both are in fact plastic beads with a pearlised covering. I have not yet received the third one. I have sent three emails re this but ...

Buyers Making Offers To Sellers After The Item Has Sold And Seller Cancelling The Sale

Hi. This issue has been happening to me more and more often lately. I'll buy an item on a buy it now, or offer option where the offer has been accepted, and I pay immediately. Then between 10 minutes and up to 48 hours later I'll receive an email fro...

royal mail weighing every item and if slightly overweight delaying delivery

I've sent 3 parcels recently that were very slightly overweight (I use bathroom scales so can't always be accurate to the gram). In the past I believe those items would have been delivered OK, but now it seems Royal mail are weighing everything to th...

No shipping option for International buyer

I am based in the UK and sold a large item to someone in Germany (approx 20Kg) I have enlisted ebay's global shipping programme and Germany is a country listed on it, but the buyer advises me he cannot select a delivery option and therefore cannot pa...

Buyer unhappy

I sold a bottle of men's aftershave unopened sealed 125 ml the buyer days it's only 75ml the buyer wants to return it ?

Offer refund with postage and fees

Hi, I'm trying to refund an item I sold. There is a toggle button for "Full amount", but that seems to not include the postage (buyer paid) or additional ebay fees. The help chat bot doesn't seem to understand the issue. I don't seem to be able to sp...

Check out error

hi our customer s are receiving the check out error message below can anyone please help

DPD pick up

Hi plz can u help I’ve sold a item and buy chosen DPD I have selected today pick up but I’ve not had a email confirmation is this correct, I’m getting stressed because I’ve never had pick up from home and it’s day late please help

Ager verification

How can I verify my age without having a credit card?

Rong payment

I made an order for £43.90 That is ok but somehow £34.95 by mistake has gone to your account this is rong can you please return £34.95 to my account? My name is: Abdolsamad

Selling account - encountered an error at our end!

When trying to get back into selling I keep getting the error countered our end message - please try later. This never gets solved and all links to Customer Service lead nowhere - can never get actual help. What do you suggest?

Who takes Chinese company sf legistics

Hi, can anyone help. I’ve been to all the normal places and no one will take labels from SF Logistics, the seller says they are legit. I’m trying to return an item, can anyone help, don’t know how to ask EBay itself , Thankyou

Resolved! Terrible eBay advert with two males shouting over antisocial audio speakers in a small residency ?

Who does one complain to; is being shown on Youtube and Netflix, perhaps other channels, also secondary variant published on youtube.com/@eBayUKofficial; like 2x 1m tall 500w (?) cabinet speakers, 2x idiots, one also turning antisocial, both shouting...

Global shipping option

Hi,I've sent items recently to the U.S and europe via ebay's shipping programme, but for some reason even with the "Send with the Global Shipping Programme" tab switched on, its not letting buyers make purchase's. Any ideas? Many thanks in advance

Haven't received payment from ebay

Good Morning, Has anyone else not received their payout from ebay yet? I have monthly payouts which was due today, normally goes in to my bank early hours, however still saying in process, no payout email received. Wondered if anyone has as had this ...

Relisted item fees

I relisted an item after the buyer asked me to cancel the sale, but was charge two insertion fees , the original insertion fee never got refunded

Paying for return of wrong item

Hi I've been sent the wrong item, after a bit of back and forth seller has sent an address to return but has asked me to pay postage and they will return it via PayPal. Full refund of item once received postage for item is going to be £70 so I've con...

Van

My van never sold on eBay it kept saying sold and nobody turned up so l sold it on gumtree now e bay keep asking for money

with seller, who advis

Received ebay email saying item purchased was subject to safety recall and to stop using.Made contact with seller who advised it had been sorted with ebay and not a concern.Requested confirmation of ebay communication from seller but they haven't res...

Click & Collect not an option when checking out

I have a customer that won an auction and bidded on my item because it had Click & Collect as an option. I sent them an invoice and when they went to pay Click & Collect was not listed as an option. I've had other customers use C&C many times and hav...

Returning an item. I bough

I bought a steel spring but unfortunately it was the wrong size. I started an eBay return but postage required was three times the amount needed so I just posted it myself at the P.O. I haven’t heard anything back from seller and I can’t alter the eB...

US buyers unable to buy item

I’ve listed some ACEO’s yesterday and I have a potential buyer in the US who wants to bid. When she does try to bid, she is being told that as she is in the US she can’t. Why is that? Thank you

EBay changed postal price after sale

I entered large letter 2nd class postage at the eBay price of £1.55.the item has sold and eBay have deducted £3.35 from my payment for 2nd class small parcel.why have I been charged more than the customer has paid and why have eBay changed the postal...

First INAD how long should i wait for them to open the case.

I have had my first INAD and it was my fault as I did not check the item fully. It was a shirt that turned out to have epaulettes on it which I was unaware of. It was a brand new shirt and I did not want to open it lesson learnt on that one! The buye...

I think I've been scammed

I bought a item and cancelled it an hour after because i changed my mind so I requested to cancel i waited 2 days and the 3rd day late evening i got a message saying the seller has refused my request, But on the tracking was saying not posted The fol...

Automatic relisting for 10-day auctions

Hi does anybody here know; Can I set my 10-day auction listings to automatically relist for seven days? Can I make this default and not have to do it individually? I ask because I set most of my listings to start on a Thursday for 10 days therefore t...

app issues like never before

I am having CONSTANT issues using the ebay app. After reporting over and over with no response i came across this page so I'm looking for support from other users. is anybody experiencing anything like what I list below?I would really appreciate any ...

simple delivery...does it cover goods damaged in post

does simple delivery cover goods damaged in transit?

Missing purchased item

I purchased an item yesterday sent the money and now its not showing on my account, should I be worried.

Changing address of returns label

Hello. Is there a way to change the address on a returns label?. I just confirmed a label to a buyer, then immediately realised it's an old address (I can still obtain the item, but less convenient).The automated help bot is annoying, as there's no o...

How do I sell my WW2 Willys Jeep ?

I have a WW2 Willys Jeep, 1945I'd like to sell it, I am gretting too old to repair itI have lots of paperwork for it and bills for what I have spent on itNever sold on Ebay beforeSo a bit of help would be appreciated

Face flannels

I bought face flannels from you you have sent wrong item,tI ordered face flannels and you sent me hair towels I want to return please could you give me your address glynis

International buyer but order only for UK

I’m a seller based in the UK and specified on an auction I would only post to the UK, however an international buyer has won it. They haven’t paid and are not answering my question about where their shipping address is. It’s only been a day, am I wit...

Variations

Anyone else having issues with listing variations since yesterday?

DHL eComm

My DHL parcel was not collected from my home address, can I take it to a local DHL collection point?

Where can I find my sold items?

I can find my listed items which are currently for sale but can't see items I've sold.Where are they listed please?

Negative feedback not there ?

I left a seller negative feedback for very good reason, and it's not on there feedback? And I can't seen to find it anywhere.

Have ebay made it difficult to contact them on purpose? Just goes round on a loop

It seems ebay are just making it impossible to contact them. Just goes round in a loop. That and I cannot contact a seller (not on app as no longer compatable with my phone) just jumps around with never being able to contact seller. Also with the cha...

Re custom postage

Wonder if someone could help please. when I do a listing I get to the postage part & can never find custom postage option I’ve looked everywhere. can any shed somelignt please. Many thanks

Purchasing item from member with 0 feedback.No response to my messages.

Looking at an item on eBay which I would like to purchase.The seller has been a member since 2023 in UK but has 0 feedback.I have repeatedly messaged the seller with questions over the last 4 days about the item and had no response.It also looks as i...

Resolved! Personnel Information given out

Hi,Does anyone know why my Phone number was given to a seller ? The item I have purchased is an emailed activation code. But the seller sent me a text message. (not the code) Surely this is a data protection breach.

I am not receiving offers from sellers. I have "offers to buyers" ticked.

I am missing out on offers from sellers because I don't know they've made an offer. I'd like offers from sellers to be sent to my email, but this isn't happening even though I have "Offers to buyers" ticked in my Communication Preferences. I can see ...

Are other listings affected?

If I 'boost' say, half a dozen items, will my other listings be affected. Thanks in advance.

No Tracking Provided for Return ID: 5299874646

Hello,I have a refund deadline of October 7th for this return (Return ID: 5299874646).However, the buyer has not provided any return tracking number in this case. Without a tracking number, there is no proof of shipment, and I have not received the i...

Impossible to contact ebay.co.uk

I ordered something from a seller with 10 feedback. I paid for Royal Mail 24 but seller has sent via DPD. Despite having my correct address she has mispelled the road name. I contacted DPD to change it to the correct spelling. They informed me it wou...

Refund over an EA that did not work

I bought an Expert Advicer ( EA) from a seller couple weeks ago and the seller sent me a link to click into . Long story short the EA did not work so i reached out to the seller and told him about the issue and demanded for a refund of which i've rai...

eBay is now too complicated, and not helpful

eBay has changed vasty and continuously over the years, particular recently. I cannot find the help I need. Nothing is straightforward, and trying to get help is stressful. Attempting to communicate with the eBay 'bot' is enough to make my brain impl...

eBay changes

Why have they just changed everything now I can't get anything to work from my phone. Why do they constantly make changes and break everything

Why have eBay reduced my item

Why have I received less than the price I listed my item for. Can eBay reduce the price without my authorisation. Items listed cheaply make it uneconomic taking packaging & travel to postage if eBay then reduce the price. .

QR codes and lockers - limited options

I haven't sold on eBay for some time so the simple postage system is new to me and anything but simple.My printer isn't working so I opted for the QR codes download to my phone. But went I went to the Royalmail locker it required a label.In the end I...

Collected too late

Hello. I ordered an item on 15 September which was to be collected by me at a local Argos, I was given a code starting FM for this. Due to illness I was unable to collect it immediately and when I visited the store they couldn't trace the FM code. Lo...

Items collected, code entered but still being told to dispatch

Hiive had 3 separate orders (containing multiple items) collected by a local buyer. 6 digit collection codes was entered for each order.however they all remain in my “POST NOW” section. How do I get these items to move out of my post now section? It’...

A broken record

Hi Guys, my first time on here. A 45 record I recently sold has turned up broken, the buyer informs me. I would have used Royal mail, as at least they have 50 pounds minimum compensation.I had to use Easy delivery with a prepaid label. I'm guessing I...

I cannot find my listing when searching on someone else's account usinf a key word.

Hi. Situation is that I have listed an item on my own eBay account - it's a pair of hinges for a particular record deck. I was then on another eBay account mainly used by my wife, and curiosity got me doing a search for my own listing using the main ...

Post and packing

I listed an item to sell as a bulky post and packing. Not realising until a bid had been placed, the P&P had reverted to Simple Delivery. Unable to revise listing I posted in Q&A for winning bidder to pay for bulky postage. They didn’t. I can’t re-in...

Political collectables

Hello Folks. Does anyone know the best category to list Political Collectables or if ebay has a category for this? Many thanks.

Can not find the option for SIMPLE DELIVERY when I am listing?

As above option for simple delivery on listing

Offering partial after accepting return

Can you go back to offering a partial refund after accepting a return? All the options I have tried only let you send full

Contacting a Seller after purchase

I have tried to contact a seller after making a purchase and when I click on 'Contact Seller' a window pops up telling me about not conducting any purchase outside of Ebay. If I close this window I am back where I started and am unable to send any me...

Age verification shipping

How can I set age verification shipping?

Simple Delivery Questions

I decided last week to try listing again as Simple Delivery seems to have settled down a bit.I have to say I like it a lot and my first two 'test' sales were very smooth, fully integrated with Royal Mail collections, and the £750 insurance and eBay a...

Resolved! Excess Postage Costs

Hello, all:I'm sure I won't be the first or last business seller to have this problem, but any advice would be appreciated!I recently sold one pack of cleansing wipes, offering free P&P.Total weight, including packaging: 235 grams.Printed off the lab...

Sellers fees or protection fee?

If a seller lists an item and gets the asking price, the buyer pays a protection fee. If the buyer offers a lower price it seems the seller ends up paying the protection fee. You get the offer minus the protection fee. That’s quite deceptive

Buyers protection fee

Im a seller and I’ve been charged for the “buyers protection fee “ , ebays rules state that its the buyer who should pay it , and not the seller, so why have i been charged for these extortionate fees?

Allowing sales to go through when seller "Away"

So Ebay had allowed me to purchase and pay for an item from a seller. After 9 days of no dispatch, no updates, no communication, I messaged the seller. They stated that their shop has been set to "time away" well before I made the purchase and that E...

Combined postage

A buyer has purchased 2 items from me. I didn't realise you could do combined postage, and have already sent both items in one parcel. Is there any way to change the postage on one of the items so they will both show as delivered?

Sellers account closed

I've purchased something off Ebay but ebay have closed the sellers account after I paid

Refund

The parcel has not been delivered despite multiple UPS tracking updates claiming “delivery attempts” when no attempt was actually made. UPS marked a “final delivery attempt,” but no one came to my address. I was at home and available. This is not a g...

Item was sold at wrong price? But cannot contact eBAY

An item priced at £14.99 has been sold for £13.93.I do not recall this happening before, the "buyer protection" being deducted from my price. Should I actua;lly despatch? I do not know. I cannot contact eBAY - no link works!Any advice appreciated

Searching previously sold items

Hello all,Please can someone advise me where you can search for previously sold items?I used to be able to search specifically for sold items in a category but am unable to find that option anywhere now. Where has it gone or has that option been remo...

Resolved! Select a courier because this is a heavy item without changing all current listings to this courier

I have a heavy item that I am unable to get to the post office. If I try and select the Royal Mail because they have the collection option, there is a message that ALL items listed now will only have the Royal Mail. How can I select a courier for thi...

I have a faulty item and want to speak to some one. How do i get to speak to a human being

I have a faulty item and have tried to contact seller and manufacturer and had no response.

slander! A customer bought 15 patterns of boot /wellie socks patterns, and 17chunky slipper socks

A customer bought 15 patterns of welly warmer socks and 17 patterns of Chunky slippers socks knitting patterns from me. I focused on copying these two patterns, along with my other sales. However, in the evening, while writing to thank my customers f...

Negative feedback left for a seller

Hi all.Probably a common theme here, but I will relate the story anyway!I live in the UK, Ebay member for 16+ years.Buyer for my item lives in Mexico.After he won the auction and paid (it was only £20), I went to print off a postage label on Ebay, bu...

Postage charges and vat

From past experience the postage charges shown in the listing's always include Vat, On the invoice if the full price of the postage is shown no Vat is added or alternatively the postal charges are shown without Vat and Vat is added bringing the posta...

Resolved! Pre simple delivery combined postage and refund

I've sold two items today which were listed pre simple delivery and both had postage of £3.38. I confirmed to the buyer (before she bought the items) that I would combine the postage and refund her the excess postage of £3.38. She has completed the s...

Very frustrated with eBAY - going around in circles and no way to get any direct advice or help

Simple thing (or so you would think): I have been told there is going to bean automatic payout to me made. I do not want the payment to be made (I have my reasons - I have my eye on something that I would like to buy, but not yet).Try to stop the pay...

Posting a sold item

Hi everyone, I’ve just agreed to a sale on an item and eBay is telling me to post by 8th October. I had to take a late notice flight to Europe last night to attend to a business problem so out of the country until Saturday 10th October and unable to ...

Simple delivery and multiple labels

Morning all, I’ve sold an item and need to dispatch, the item is split into two boxes however there is only an option for a single postage label, is there a way I can resolved? I’ve not printed the label yet because I don’t want to get stuck with a o...

Postage refunds

Hi there i sell quite a bit but still confused over postage. what if a buyer buys multiple auctions and asks me to combine postage?I don’t control postage now so cannot send an updated invoice, so do eBay just take all the postage money and leave the...

How do I raise a complaint please 🙏

Seller sent me a faulty item... and a replacement was also faulty... now I'm experiencing difficulties getting the seller to refund the item... can anyone advise on next steps please ..see audit of conversations as follows; You don‘t need to return i...

I keep having buyers cancel after running an auction, and after 3 times on a £200+ drone I’m angry,

I keep having people immediately cancel on a £200+ drone , it’s now happened 3 times in a row and I am now officially angry, eBay offers you agree and lost with fees, then it won’t let you edit your say I won’t refund , I believe you shouldn’t be abl...

Royal mail tracking not updating for last few days

Has anyone had royal mail tracking issues in the last 5 days. Items scanned at door not updating. Was ok up to Tuesday then items collected from then only saying "We have it" items due to be delivered today but I don't know where they are. Anyone els...

Bulky items

I have just been drafting two sales. The first I needed to opt for own carrier as it was a bulky item, that was fine. Then I listed the other item- also bulky and I find I am being forced to use DHL although the item is larger than their limit. I don...

Seller cancelled order immediately after end of bidding

Won an item but almost immediately received notification from seller that sale had been cancelled for following reason; "The seller cancelled this order due to the following: The item is out of stock or is damaged" The item in question sold for an am...

Can I as a seller cancel an order the buyer has requested canceled without them paying?

If anyone can provide an answer its much appreciatef. Unfortunately ebay themselves are not very helpful

Refund cons

I am sure this is not a new problem with EBay usersThe money is minimal but the principles need to be established.Sequence of events1 ordered and received item with no problem2 upon opening noticed that the electrical appliance ( pond pump) that the ...

Dhl collection

Will dhl collect an item i have sold from my enclosed porch without me being present?

Blocked Countries are still bidding??

Hi, tonight i have had 2 items sold and 1 being bid on from Poland. This country is on my blocked list, so how come the buyers are still getting through? Kins regards Marvo71

Buyer Collection & Return

, August 30th I sold a chair, on behalf of a friend, the buyer made an offer which I accepted. I messaged her with the collection details and she confirmed that she would collect that weekend.She then tried to cancel the transaction a couple of days ...

Please call me

Order Cancellation

Hello. I made a cancellation request on the afternoon of 4th October (yesterday). Today 5th October, 25 hours later the seller rejected my cancellation request. Approximately one minute later, I got 2 notification emails stating that my order had bee...

No refund

Hello fellow ebay users! I'm an occasional buyer and I'm having a problem which I can't work out how to solve. I bought a phone case but it wasn't suitable, so I messaged the seller and he agreed I could return it. I posted it back to him but still h...

The in correct postage address is on a order and needs to be updated as eBay glitched

I can't contact the seller and half the address is missing of the delivery address so the full address needs to be given to the seller

Posting a roller blind

I have asked by a potential buyer if can offer postage of a roller blind. The parcel is 180cm by 15cm by 15cm and 2.5kg. Simple delivery will not cope with this and bespoke delivery is more than the value of the item. Any ideas?

Accidental purchase

Hi I purchased a spade Guinea for 414 realising after this was just a gaming token I have cancelled the order and messaged the seller will I get a refund the same coins are selling for £5?thanks j

Postage

Hi I want to use parcel2go to post out items but can’t find anywhere for me to change the postage carrier. The information keeps saying you can alter it when you are filling in the listing but it only comes up with eBay list which doesn’t cover what ...

Im being punished for canceling a item

Hi on the 1st of October I bought a item on Ebay then soon after i cancelled the item or put in a request to cancel Well yesterday the 4th October late evening i got a message saying the seller refused my request i checked to see if it had been poste...

received wrong items

hi,The seller sent the wrong item, eBay sent to the seller its hub address for international shipment, he knows his mistake and sent the right item to the same address. I had received the wrong items When I reported items not received, he provided th...

Recall risk of electrocution

I purchased an impact driver with two batteries now ebay have sent me a warning message saying that the item is at risk of electrocution as the battery terminals may be live, I've messaged the seller several times but not received any reply. How do I...

Canteens of Cutlery selling

Ebay rejected my initial listing due to their blades policy. I revised it and selected from the list supplied by them Royal Mail Special Delivery with Age Verification- this listing was also rejected as a violationContact with Support advises to use ...

Buyer returning a top

A buyer has purchased a top from me, and wants to return it 3 weeks later? Is this normal? It’s an old footy top but and said there is a mark on it, it was not on their when I posted it? Any suggestions?

Evri Collections

Does anyone know what the situation is with Evri at the minute as they have not collected from my local shop for 5 days and now they aren't accepting any further parcels. I tried another shop and exactly the same and I believe this is an issue up and...

Cancel a refund made by mistake?

Hi, I have made a refund in error, how do I cancel it? Thanks

Candy washer dryer

I’m looking for a candy washer dryer rubber gasket. The model number is CS0W2853TWCGE-80

Hatching eggs

I was stopped from listing Poultry Hatching eggs early Spring 2025 as being against ebay 'live animal' policies. Why then are there still over 4,000 listings for hatching eggs as of October. When I queried this after I had my advert removed, I was to...

EBay help

I have a issue trying to raise a complaint about an item that I bought and when went to collect it said it had already been collected and therefore I can’t raise a case for item not received as on the system says collected is this some new scam going...

Resolved! cant reply to any topics

cant reply to any topics

eBay case raised. they put on hold then extended the date

I raised a case about a not received item bought on the 12th September. The courier says contact the seller, the seller ignores. The item is being returned to seller as non delivery and the seller knows this. Asked eBay for intervention and they put ...

completely worthless money back guarantee

any one got any ideas why every item that doesn't arrive on ebay, is then not covered by money back guarantee when I raise a case, definately not in the list of excluded items?

Item not as described

Hi the item that l paid for was not what l received and would like my money back please.I ordered AirPods headphones attachment is what l received not AirPods

EBay refunding a person that had clearly received item

I’m disgusted with eBay for refunding a common con were the person as clearly revived item and has had proof that they have received it but eBay has give them a refund I am sick off getting ripped off like this I want my money back from eBay but now ...

No QR Code

My husband didn't Scan the collection Code when soem heavy stone planters were collected how do i mark as Collected please

buyer wants to collect from my home & pay cash

My buyer wants to collect from my home & pay cash. What happens about buyer protection charges

Tax ?

Does anyone know why I ebay have taken tax from me when purchasing a camping item costing £40 going from a UK address to a UK address?

Help!

So I brought a laptop charger at the start of the year and I contact the seller as the charger was damaged after using it a couple of time, the protective sleeve for the wires had snapped, and I never got a response. I’ve just come across the charger...