I posted this a couple of days ago but I now can't see it, so I'll post it again. It's my first question to the community so I'm not sure I'm doing it properly. Thanks in advance.
I thought I had a handle on Simple Delivery but I was told off by eBay this week for sending something that was overweight. As usual, despite noting the dimensions and weight, Simple Delivery ignored my listing details and recommended packaging that was smaller and lighter. But as the eBay site says this:
"Our size picker tool predicts the size and weight of your item: Rest assured that if your parcel exceeds the maximum size and weight of the label, you will not be charged additional costs, provided you listed using our recommended size and weight. "
...so I thought I was OK going with their recommendation. But after delivery, they emailed me this:
"The package you recently posted with EBAY exceeded the measurements you declared when creating a label, resulting in an additional charge of £2.50.
Don't worry, we've covered the charge this time. To avoid unexpected charges on future orders, double-check the package weight and dimensions when creating listings."
The label size was for 2 kg and the boxed weight was 2.8 kg. I remember seeing the choice above their recommendation was 5-10kg, so went with their recommended 1-2 kg.
I’m currently trying to list a packaged item of 103cm long but am faced with the usual medium parcel option. Why is 61cm the biggest choice for a listing, it’s unnecessarily scary to choose that dimension and hope everything will be OK. The telling off email this week proves it won't be OK.
So why is the available information so conflicting?
In future, do I choose the higher weight and risk slapped wrists and charges because I didn’t go with their recommended weight? What are most people doing?
And while I’m ranting, why is the medium sized box being the biggest option still a thing? It doesn't make sense, or am I missing something?
