Member To Member Support

What can I do

buyers response

Payouts not being made. How can I arrange for the money to be transferred from the ebay account into

How can I arrange for my money to be transferred from the ebay account to my bank account. Ebay has my bank account details. But I have scoured the ebay website to discover how to get the money and there is no way of doing it. And I just get the run ...

HELP. Even though ive pressed remove from basket. Nothings happening.

HELP. I CANT REMOVE items from basket. I've pressed remove and nothing. Even tried on items I'm getting. Nothing.

Why am I being forced to accept Simple Delivery options

Why am I being forced to accept Simple Delivery options when it's much cheaper for me to organise my own postage? An item is costing £12+ which I can get delivered for £3+... why can I not have an option!

Courier refused pick up

I’m selling some roof bars in the UK. EBay recommended medium parcel size. I dropped off at a local store for pick up by Evri. The tracking info says the courier could not accept the package as it was too large. What do I do now?

Item Delivered but Payment Not Released

Hi everyone, I already posted the item with DHL and it has been delivered, but I cannot change the order status and therefore I haven’t been paid yet. What should I do? Thanks in advance for your help.

Removing dispatched

How can I remove the dispatched status ? I pushed the wrong button and I am not posting via eBay print label

How do I speak to a human?

I am going round in circles trying to find a phone number or email address. The online options don’t answer my question or the chat line. Does anyone know of a number or email I can use? Many thanks.

Resolved! Sending item(s) back

I recently bought two belts, one black, one brown which I expected to be the same as the ones shown in the photographs, however as well as one being faulty both are identical to a cheaper item being sold by the same seller! I have had zero comms from...

QR codes for posting ????????

HELP !! Haven't sold for a while. Would send my items tracked & signed put up a reasonable fee never charge for packaging & when I go to the Post Office it is always more than I charge but Hey Ho !!I don't do technology have a desk top PC & an androi...

Resolved! orders icon missing

i just put my PC on and the whole of ebay lay out has changed, and for the past 30 minutes i have been looking for my sold items or orders as it can be called and its nowhere to be found. anybody else having the same problem. it seems like ebay chang...

listed for sale last night - - but in my Ebay are no active listings shown

I listed my campervan for sale last night ( Sunday 21.Sept) and it shows when searching in the category ( ie campervans/Fiat Scudo) but in MY EBAY no active items for sale are shown??

Yodel Service Update

This information is on Yodel's website an may be of interest to many people on eBay but I do not know how to make it visible for all to see: Yodel Service Update: Monday 22nd September We want to apologise to customers impacted by a software integrat...

Royal Mail ,

How do I get Royal Mail to stop breaking items ?

too many clicks to get to pages,

too many clicks to get to pages, today the page layout has changed. why, why do they $$$$ around with the page layout.my ebay was set to items watching with a side menu. Today my ebay has been changed to items selling and no side menu. How the hell d...

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Can i use postage received from buyer to purchase on packlink?

Hi all ,So I've sold some plant cuttings and I don't know how I've done it but I'd put postage as letter post ,normally I do large letter or parcel. Anyway, I got in touch with buyer asking to cancel the order ,rejig the postage with no additional co...

ebay balance

So over the last couple of weeks I've been using my ebay balance and still have £300+ in it.However I'm trying buy to a book from the US and the option to use ebay balance isn't thereIs the ebay balance option not available for overseas orders?

My Orders option

Hello I appear to have lost the option to view My Orders this afternoon. Have looked around the Active page, nothing on the dropdown My ebay. Has this happened to anyone else? is it something I have unwittingly set by accident. The AI assist just did...

Technical issues anyone??

Is anyone else experiencing technical issues? I’m using browser not app on my phone and whenever I try to open selling in ‘my eBay’ it opens straight into the active screen (which is not displaying photos, incidentally), not the selection of Active, ...

Will items be relisted after account restrictions are removed?

My account was temporarily restricted for non payment of seller fees. My fees are now paid, will my listings for sale be automatically reinstated or do I have to pay to relist them?

Missing feedback

Hello, I left neg feedback for a Chinese seller that didn't declare added VAT and the item was sent from a UK address, not overseas. But now that feedback has disappeared from his and my accounts! Does anyone know why this would happen?

NI Number being asked for wrongly by EBAY

I have checked my account and I am well below the £1740 allowance as I am only at £740 max for this year so Ebay are completely wrong in all this as for HMRC I have spoken to them and again they tell me I am not on the limited as a private seller so ...

Postage

How do I get a refund on my simple postage if I missed the send by date

Resolved! Notifications not working

When eBay changed to free listing and added additional fees onto the sale, my small amount of sales stopped dead.Within the last week I’ve had four sales of different items so something must have changed but I no longer get notifications on my phone ...

Payout never received

its been over 10 and I have still not received the payout in my bank, this is really frustrating and eBay won’t help

Cannot type or respond into chat help system

Hi! I need help for my chat help system. It seems to be a technical issue I cannot type or respond on the chat board. I already tried on both App and webpage, the situation is the same. Please help me out asap, as I need to ask agent to help with a ...

Delaying a seller posting

I'm trying to get a seller to delay posting a item

iPhone advertised as New

There are numerous adverts for iPhones that say phone is “New but not in original packaging” and also suppliers do not guarantee that battery is 100%. Then when you receive the phone you find that the phone has been recharged numerous times. Is this ...

final sold price not right

Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...

Selling an Item - problems with listing

I have an individual account. When I try and list an item it requests a delivery policy and a preferences policy. Unless I complete these i cannot list. I understand 'simple delivery' is the only option.Thank you.

Simple delivery ignores my courier settings

I have Royal Mail excluded from my Simple delivery settings. Despite this, eBay sent me a label for them to send to the Global Shipping Programme. This wastes my time when my other sales are going through Evri (local shop). Why can't they do what the...

Simple Delivery Pricing

Can anyone explain how when i'm typing up an item simple delivery prices change when item is listed, example typed up an item and its says The buyer will pay rates starting from: £5.15, but when I have listed the item it says postage is £4.29, any ad...

WHY IS SIMPLE DELIVERY ONLY OPTION SHOWING FOR CHEAP CD WHICH I WANT TO OFFER WITH FREE POSTAGE

WHY IS SD THE ONLY OPTION FOR CHEAP CD

Buyer asking to delay postage and mark item as dispatched

Hi,I have a buyer who has paid for the item, but has asked that the item not be posted for 2 weeks as 'they are out of the country'. I've told the buyer that this would be against eBay policy and that I'll cancel the order.Do you have any advice on t...

buyer wont colloect or answer messages

I listed approx 1200 clocks for collection only. Buyer purchased them then contacted to say he had just realised they were collection only. Wanted to send a courier. I explained they were individually boxed and a courier may have a problem,Since them...

Resolved! Delivery costs/charges

I haven't listed on here for a while am a real technophobe have found i now cant just put royal mail postage charges and write the address myself and take to the post office to post. Have no idea about the couriers/labels/simple delivery can someone ...

too many buyers are sending to a different address and saying that their item was not delivered.

I have customers buying and sending to a different address. I have phoned the people where the item was sent and every one has told me that they received their item. They did not buy from ebay. When I got in touch with ebay all they say is get my ite...

Changing DHL collection

Hello there EBay has listed my old work address as the collection point for a DHL item I am sending. I realise I should have been more attentive. Is there any way of changing or cancelling this label. Or if I do not use it and go to the post office a...

Age verification

Don’t own a credit card and is not giving me any other options to prove my age. The fact I have been using this account for the past 15 / 20 years should be proof enough!how do I validate my age without a credit card

£10 disappear

Hi, I got 10 £ for installation appe ebay, I bought item and was discounted, when I cancelled the order and I want to buy from ebay with guarantee laptop, the £10 disappear and not discounted

VAT

I am in the UK, the seller is in Jersey. With my winning bid and postage, should I be paying VAT on the book and the postage in addition? eBay have displayed my charges in many ways, depending which screen I view , and with/without the buyer proction...

Email is not being received.

Email is not being received. Why? I have made on changes to my account.

Asking full refund for damaged /wet bag received and seller is not responding.

I have purchased a bag came from. China province which was wet and smelly. I asked seller to refund and returned the bag. It was 30 days return policy in his email he mentioned only 14 days of return. That is wrong and unacceptable. Also he advised o...

Listing

So all morning I’ve been trying to upload a listing and I keep having the same problem. A message pops up stating there is an issue their end and thank for my patience, it’s getting really annoying now and I can’t be get hold of a reason person on li...

Having trouble cancelling a cancellation request from a buyer

Hello I recently tried to sell a Luminary's recovery pod pro ice barrel. It was my first time trying to sell on eBay. I set it up for buy now and bid. my buy it now price was £350 and my starting bid price was £200. There was a 5 day count down which...

Duplicate accounts

I seem to have several eBay accounts. I’ve been using one for all my purchases, but it seems that one item was purchased through one of the other (never used before) account.i cannot find the correct account, and despite posting the sale with complet...

Trying to return an item, always get "Something went wrong"

Hi. I bought three items from one seller in one order but they're fakes. I want to return them all but it made me do them separately. I've got two processed but whenever I try to start the process for the third I get the "Something went wrong. It's n...

Item sold at different buy it now price than listed!

Hello everyone, I listed an item at £550, but somehow it has sold at £495. Different itemised screens are showing different subtotals, I have screenshots of 3 different totals. I have a message with the buyer where he offers £500 last night but then ...

Tech issues on best offer as frame is too low now for me to be able to continue or submit.

Frame re Best Offer is now too low for me to gain access to continue or of course submit. In the past and recently I have submitted several Best Offers successfully but since a week ago I cannot do this. I have tried different sellers but it makes no...

Royal Mail Tracking not automatically uploading onto orders.

Hi, Is anyone else had this issue, All my Friday orders tracking info didn't get added (normally it's done automatically, once my paperwork gets scanned in), Also same as happened today, none of my orders got updated with Tracking info. I did update ...

Keeps logging me into another account that is NOT mine!

I really need help! I went to log in to Ebay account earlier and said I'd been hacked. It told me to reset my pw. When it went to verification methods it showed an email address and a phone number - none of them were mine. Somehow then after going ar...

how to increase the postage compensation

Ebay has come up with Parcelforce Express 24 for posting my item but the compensation is only £100 and the item is worth £190, how can increase the compensation?

Unable to collect a package from Argos because I haven't been provided with an FM NUMBER

Dear Community I placed an order for a handbag which took longer than advertised to arrive.I clinked on delivery option for my local Argos.I've been in contact with the seller who has been ablr to show picture proof of the item being delivered.The pr...

Non-used SD Postage labels - void/refund?

Hello! I'm using Simple Delivery paid for by me (seller)A buyer bought 17 items (separately as they were Best Offers)I split them into 5 parcels, generating and using 5 of the labels.Ebay is holding my funds because it thinks the items are not dispat...

Account on hold for counterfeit items??

ebay have restricted my account due to their AI finding "counterfeit" items.The item for sale is genuine and I even provided photo evidence of my purchase invoice to prove it.Ebay rejected my appeal????I have had this account for 17 years+ with 100% ...

1 ordered and paid for, 4 delivered

I'm new to buying off ebay, seller sent me 4 when I paid for 1 and want only 1. I've reported it to the seller immediately and am waiting for a response, there is a return address on the package, but it is a business park does not have a business or ...

What is the 'Your cost' amount in a buyer offer.

Hi, I have received this Buyer's offer:£13.00incl. £0.92 Buyer Protection feeYou'll receive:£12.08Buy It Now:£15.50 I'm happy to receive £12.08 for the item. But what is the next line about, which says that there is $3 cost to me? Your cost:US $3.00 ...

Passkey keeps on cycling back to the start

Every time I press the passkey it passes me via iPhone but just cycles me back to the start of the process. Can anybody give me any advice on this please?

My listing cancelled due to "embargo goods policy"

E:Bay have cancelled some items I'm selling under this policy. The bank notes are Repulique Syrienne from WW2 (dated 1944) so are British notes issued when fighting Germany, so have nothing to do with current issues. Have tried contacting them via "a...

hello I need history of my sales for last 3 years , I have only access for last two

hello I need history of my sales for last 3 years , I have only access for last twoany contact possible with live person from Ebay?

postage labels

I offer free postage. A buyer has bought two of my items so I can put both into one parcel and it's still a small parcel. If I use just one label that eBay has provided, how will tracking work? Will just one of the items be tracked? Thank you for any...

Refusing to refund postage for a faulty item

so I bought an item that was faulty and sent it back but paid £5 postage and I only received the money back for the item not the postage. I’ve been contacting customer service for over a week about the fact I cannot set up a new PayPal account to rec...

Duplicate request generated. Not requested!

Hello,re auction 19/09/25Is this a known problem? "I have one order bought and paid for from you and hopefully already processed and in progress. That is all I require.A second order which seems to have appeared when I did a "buy it now" on the same ...

Postal address

My Postage address (Armagh) is not allowed even though the seller has contacted Ebay and everything is set up properly to post to my address

Resolved! Item for sale has been hidden

Got a message I’ve violated a policy on an item for sale. How do I alter that listing to comply?

Overweight parcels

The item I am sending via the eBay simple postage option exceeds the weight limit allowed for the item.What should I do?

Help - I think I'm being scammed

Hi I'll try keep it short. I paid for a laptop a couple of days ago. The day after paying, the seller writes to me to say there is no charger included, but they have bought a new one which will come separately with a different delivery. I replied say...

Ebay Simple Delivery refunded for damaged item from my sellers balance

I recently sold an item using Ebays simple delivery. Unfortunately it got damaged whilst with royal mail and when the buyer sent me a message ebay intervened saying they would handle it and issue a refund. I have found that this refund has come out o...

Resolved! Fees for buy it now.

If I listed an item for £28 buy it now, how much would be deducted in fees?

My sold item is being collected as its ti big to post but ebay added postage

How do I tell ebay that the item has been collected from me and the buyer has taken item (just as protection for myself) so the buyer carnt claim he hasn't received and get money back

Refund

Hi, I was emailed and offered £10 off my Elemis cream, was told to contact the seller if I disagree and wanted my full refund. However, it’s been days I’m trying but don’t seem to find the seller or product in my history but have been charged £85 and...

Postage as a seller where eBay price doesn’t match actual price

I am new to this new postage system, I wanted to post 2nd class signed for. The rate eBay put on the item without knowing the weight & size seems strange. The listing was over £100 so I have £3.28 or something & should be the £4 bracket I believe. It...

Global sales decrease

We're a small charity based in South Cumbria, UK who have been selling on eBay for over 15 years. Recently we have noticed a decrease in international sales via GSP. We assumed this was due to the instability of US sales recently as well as the EU GP...

Buying

hi, every time I go to check out an item I get this come up I’ve tried everything. I cannot get rid of it. Try resetting the phone. Try resetting the app try and re-locking on. this is a message I’m getting In compliance with applicable economic sanc...

£2 our my account?

£2 has just been taken out my account. Item didn’t sell. First item I have listed for months. Does anyone know what this is for?

I purchased an item and it was fake.

I purchased an item and it was a counterfeit product. I was sent a returns label but then was removed. I’ve been trying to contact eBay ever since with no response.

Why can’t I purchase postage label

It says we weren’t able to generate label

Didn't Ebay purchases include the Import fee at the checkout?

Didn't Ebay purchases once include the Import fee at the checkout? Now I am asked to pay VAT instead and my home country customs charge me tax and import fees when the parcel arrives to my country (Norway) . It takes twice as long to get through the ...

unable to connect ebay chat

Dear eBay Team, We Housedreamz,(Private) trying to contact eBay through chat option but i am unable to connect the chat room, i am not sure what is the issue i have tried to remove the cache from browser and also try different browser but still facin...

Finding Original listing

Hi, I've been looking for an original listing for a item I bought last October. I can find it OK but when I press for info it shows that the listing has been removed. It originally had a 12 month warranty, and although I can see the item number, a ph...

Trying to buy an iPhone 16 pro

I have been trying to buy a brand new iPhone 16 pro from private sellers on eBay for a month or so now.The first attempt was an out and out scam as a bottle of shower gel arrived instead, but thankfully I was refunded.The second attempt failed as the...

Excessive eBay postage

I sold a football programme for £4.99 and eBay have taken £2.72 for postage which would cost me £1.55 maximum at post office. I thought items under £20 where now up to the seller to decide what postal service to use ?

Refund not received

Good afternoon I purchased a part for my vehicle, fitted it and it didn’t work, so I contacted them to pursue a refund. They committed to sending me a refund after 24hrs of receiving the item back. I have proof of return but since I sent the item bac...

Won a case for wrong description of boots which were fake. How do it return item?

Hi, I purchased some well-known boots, but when they arrived they were not original. I opened a case and won and got my refund. My return was cancelled, as the seller opened a case. How can I return the boots?

Resolved! Cheap blurays turned into nightmare

So I made an offer on 5 bluray movies at 1.68 and 2.49 shipping each, seller previously agreed to combine postage. Offer went through, automatic payment plus postage for each one. No chance for seller to combine postage on any . I now noticed that I ...

Resolved! I recently accepted an offer .

I recently accepted an offer for an item I had listed. , of £15. however, I was not paid the £15 - there was a deduction, any help please?

Wrong returns label

Having requested a return from a seller one was happily granted although the returns label supplied by ebay is way off the mark in terms of size and weight they must have guessed it can it still be presented at a post office for delivery because the ...

Click and collect

I have had a message from a prospective buyer asking if I do click and collect, the item in question ends in 2 hours how can I apply this please. Also I am unsure how to apply this to a listing anyway or add to a revise listing. Please advise

eBay app showing wrong time left on auctions tonight

For my auctions tonight the eBay watchlist on the app is showing the wrong time left to go on my auctions For example, desktop website shows 25 seconds left, the app watchlist is saying 1 minute and 50 seconds left. If you click on the app watchlist ...

Combined postage

Is there a simple way of offering a buyer combined postage where the buyer has already paid for the items individually? I am using simple delivery. Thanks.

Cannot arrange postal collection

Hi I am getting the dreaded "It was not possible to generate the label. Collection is not available for this postcode. Please review and try again." error message when I try to arrange for postal collection. I have cleared cookies, used different bro...

Click & Collect on Best Offer items

Is it just me or is there just no way to select Click & Collect when you make an offer on an item? The option is available in the seller's description but when I make the offer, I can only select my saved addresses. What am I missing? Also, how are y...

My account this permanently suspended without any reason

Hi , my account is permanently suspended from selling on eBay . I even though I have good customers feedback . I contacted eBay customer support email them and provide all documentation they need but after that they permanently suspended from tempora...

Two Offers

I have made an offer to buyers and one has responded. Ebay has sent me the email confirming the offer and I have responded. In the offers section I have discovered another offer which was not sent to me by email. It is slightly higher than the first,...

Resolved! selling fee

why am I being charged a listing fee, I thought selling was free?

Buyers cannot place bids on my auction

Hi all Ive got a live auction at the moment and I've had 3 messages from interested buyers to say they cannot place a bid. Any ideas?

Ships to Peru, United Kingdom. How do I change this ?

Hi Ebuyer's I need your help, how do I change my settings from 'ships to Peru, United Kingdom' to Worldwide. I am already set up with ebay global shipping but I have protentional buyer from Croatia, Tasmania, Bermuda etc etc that say 'does not ship t...

Buyer

This is an update on my previous message. The buyer has told eBay that she is returning the item as it's not as described and is a size 12/14/16 and not a size 22 as I stated. Firstly description, she took a photo of the folded jacket saying it's not...

New photo upload

Is anyone else having trouble with the new way photos upload? It seems to put them all in the wrong order which is so frustrating, and trying to move them about once uploaded isn’t working properly. How can I report this to eBay tech team, as I seem ...

Need to access account

The person that has our company ebay account has left business with immediate effect.How can we access our account and change contract details.

Seller query

Seller made an offer. Based in USA but posting to London. Asking for video item before making payment. Is this the norm as obviously I don't want to give out my email address.

Ebay asking me to return a box of what is now broken glass

Hi. I recently received an order comprising of two resin candlesticks, a resin jewelery box, a picture frame and an hourglass. When they arrived they were all smashed to pieces. The seller, who is based in the US ( I am in the UK ) has phoned eBay an...

Possible scam?

Hi, I have recently sold a brand new phone for £600. I have posted the phone via the EVRI and whilst the phone is in transit the buyer has requested a refund and had the refund accepted. Now I don’t know what to do as the phone is on its way to the b...

Fees taken

Hello, Hopefully someone can help me here please, I have listed records for sale job lot 24 hours ago, as a private seller, and £17.74 was taken out of my credit card, I have no idea why....have been trying to contact E-bay, but its all the automated...

Picking up a package

I’ve been to collect 5 packages from a collection shop they are there I’ve seen them but in all the emails I have there are no barcodes for the items and shopkeeper won’t release them. They were 24 hr tracked Royal Mail . I’ve contacted them and the ...

Why is ebay asking for credit card to verify my age,i don't have credit card

Why is Ebay asking for a credit card to verify my age ,I don't have a credit card

HOW CAN I GET MY MONEY

Merhaba , bir satıcıdan ürünler aldım , ihlal politikası yapmış ve ürünleri bana kargolayamadı , sonra iptal edelim dedik , ebay sana iadeyi yaparken sorun yaşadık iptal edemiyoruz diye mail attı , şimdi ise ürün zaten elime ulaşmayacak , satıcı i...

Ended listing still counts toward my monthly selling allowance

Hi everyone, I recently had a listing removed under the counterfeit item policy. I filed an appeal, but unfortunately it was rejected. To avoid issues, I went ahead and ended the listing completely. The problem is that even though I now have zero act...

No notification of a sale

Has anyone had an issue of no notification being received of a sale?I have had this twice now, first time i was prompted by the buyer to send the item and today i received an email stating i need to post an item.Both times i have checked my deleted i...

Product warranty

The product i purchased has failed after 7 month's.The item i purchased has a 5 year warranty which is stated in the item description.The problem I'm having is i am trying to contact the seller through message's but it is saying message forwarding fa...

simple delivery -

Simple Delivery - on item listing says free delivery not buyer pays even though Buyer Pays is shown on postage section

buyer returned the product having used half of it and said the sprayer was faulty but worked!

buyer returned the product having used half of it and said the sprayer was faulty but it worked and we took a video . how do we stop this fraud and him getting a full refund ?

Sale of bladed item

I am trying to sell. A vintage shaving kit, a collectors item but it keeps being removed due to the eBay blades policy. I understand that it can be listed with an age verification deliver postage but I can’t see this available. What is frustrating is...

i need a live agent to discuss a matter with a seller as it is an outstanding and ongoing issue

a live person to discuss this matter with as it is an outstanding and ongoing issue that has not been resolved, via concierge, seller is refusing to sell me goods for no obvious reason

Combined postage

As a buyer - my sellers no longer seem to be able to offer combined postage or invoice me for two more items. What has happened?Is there a new way of doing this? Thanks

Money does not match

Sold an item and earned x pounds once removed promoting fees, etc. Went to my account and found a smaller amount. Who do I contact to understand where those 11 pounds went?

Resolved! faulty phone

i bought a cheap phone for my daughter which was a Apple iPhone 5S 32GB Unlocked Silver Boxed Matching Serial Numbersin total including postage it came to £21.45the phone didnt work and after trying to recharge it for 24hours, it still hadnt charged....

Dodgy eBay seller.

Just had a run in with a dodgy eBay seller, he deliberately removed parts from a hoover I bought that were not only in the pictures but mentioned in the listing. He refused to answer my notes until I mentioned reporting him to eBay. He wanted me to r...

Resolved! item broken upon delivery

I recently sold an item and the buyer has informed me that it arrived damaged. They have provided photos showing the item broken upon delivery.The item was shipped securely and in good condition from my side. It seems the damage occurred during trans...

Getting paid

Hi , anyone knows please, I sold somthing It was delivered 2 days ago and the date that was saying my balance will clear was today 21st , but it hasn't clear you know why ? Thanks

Review offer does not flag up accept and pay on the page so I cannot pay for he item

Review offer , when I pressed to accept offer, white page flagged up yet has not the part to accept offer and pay. I contacted eBay yesterday spoke to an Eastern European assistant, assured eBay was aware of the issue I reported and It would be sorte...

Combining postage…

I have purchased 2x items from the same seller, that have not yet been sent, and would like to combine the postage… How do I do it…?

registration error

Hican any one please help why i am getting this error. It has asked me to login and completed the process which was successfully done but still i see this error. thanks Paddy

Struggling with combining postage for simple postage / prepay label with an incorrect address

I have sold 2 items, purchaser has paid for the items and the postage, however, i can already see the postage will not cover the weight (and size) of the combined package and the address seems to be incorrect, i have 3 questions/feedbacks; (1) How do...

EBAY BALANCE WON'T SCROLL UP

EBAY BALANCE WON'T SCROLL UP SO I CAN'T PRESS 'WITHDRAW' BUTTON TO WITHDRAW MY MONEY. I HAVE BEEN TRYING FOR A FEW WEEKS - WHAT'S GOING ON?

Resolved! Vat free

I bought a wheelchair as I'm disabled and am supposed to to get these vat free but got charged vat. Why did this happen?

Sent wrong item and Buyer wont return

Seller had two Phones got the packages mixed up i ended up with the cheap phone,can ebay make the other Buyer send the expensive phone back to the Seller ?

How do I speak to an operator via the phone ?

I need to speak to an operator in person by phone but cannot find out how ?

Scam

How many more people does this seller have to rip off before someone looks into it ?

Plug icon on listed item

I'm looking at bidding for an Xbox console and noticed the listing has a crossed plug symbol on it (attached). What does it mean. Just wondering ax the photo only shows the console and no mains plug or controller

Free Listing item

I want to listing my one of you used item but they charge me £.63 but first 300 item is a free listing so should I do?

Resolved! Item not received can i have a refund

Ireng not received can I have a refund

Evri lost my parcel

Evri lost my parcel on 11/07 and are refusing to take any responsibility whatsoever. They keep asking me to contact eBay directly. Has anyone else had the same issue and what do i need to do? thanks

Cancellation refused

Hi, I placed an order when ill, the following morning requested cancellation and the seller refused. Any help would be gratefully received.

How to refund buyer without being charged high listing fee

Hello everyone,I’m looking for some advice regarding a recent situation. I had an item listed on eBay, but it was sold outside of eBay before an order came through on the platform. Unfortunately, a buyer purchased the item on eBay after it was alread...

Make an offer

Anybody else having trouble with make an offer, the send to buyer is not appearing on my page.

Resolved! Account activation

Hello all, I need some assistant, I have had a ebay account for a couple of years, I have started clearing my spare room and listing the odd item, have sold about 10 plus items, dispatched on time and have started to get good feedback, Now I am one t...

Ebay not allowing me to create new listings because of an open issue to resolve.

I have been trying to create a new listing but Ebay say I have open issues to resume selling. I go to the Messages as asked but cannot find what the issues are. They have asked endlessly for verification which I have done and a message comes up with ...

Ebay wrongly issued Yodel label

I contacted the seller when my purchase had not arrived. He explained that Ebay had issued a Yodel label even though Yodel no onger exists so the parcel is lost and I need to claim a refund off Ebay. So I now have a lengthy process of waiting til 26t...

Auction winner wishing to cancel.

Hi, the winner and multiple bidder, on my vehicle auction has requested to cancel their purchase, the reason given was purchased in error. This person has placed multiple bids in order to reach the previous bidders maximum. Then, shortly after the au...

I'm in the UK , people in the USA can't bid on my item.

Hi Any advise?I'm in the UK , people in the USA can't bid on my item. I have ticked global shipping

location default

How can I get only UK businesses in search. when I select UK only I still get Chinese. Its making me not want to shop on Ebay

empty envelope

ok i have received an empty envelope from Global shipping, the magazine is missing, no tampering with envelope that i can see. Its giving me 2 options "ITEM NOT ARRIVED " but just says delivered as it knows, or "return item" which i cannot do as i do...

bought item

Bought item wich came ruined, i did not ask seller for anything but i got this from him is that ok? You’re a POS crybaby punk…just causing me hassle from the start. You’re address is a scam, you can’t spell, your questions are dumb af, and you intent...

Need advice regarding a seller

I'll try to keep this short as possible. A seller sent wrong item. He got impatient with me as I'd messaged from the wrong listing. Any how , despite his less than desirable communications skills, he realised it was an error, and although no apology,...

Restrictions on eBay

I am restricted on eBay due to changing my IP address. Please help me out so I can make purchases. I have made many purchases on eBay in the past, over £3000. I am based in Portsmouth and am a UK citizen. Due to the restrictions I have, I have to cha...

Resolved! Refund

Hi, I have mistakenly refunded the customer, what are the options to request this money back. Please advise. TIA

Fake description

How do you report a seller for wrong description

Never received the item

Hi, I purchased an item and I never received it. I ordered it as a guest and I’m not able to contact the seller or the speak with an EBay operator. The seller never posted the item. How can I speak with an operator? I tried all options and I never ma...

I’ve won a auction and paid via PayPal. Seller insisted on cash on collection.

I’ve won an auction and paid via PayPal. Seller insisted on cash on collection. How do I get my money back into my bank account. What do I need to do/contact? I’m collecting the item tomorrow and will pay cash on collection

Payment decline

Hi i am new to this and whenever i try to buy an item using my apple pay, it says payment decline giving no reason for this also i am not able to send message to any seller.can u please help me in this

No tracking on item bought from business seller

I'm based in the UK and purchased something from a UK business seller at 10am on the 17th. The seller marked it as dispatched at 11pm the same day. Since then I've had no further updates. The delivery estimate is the 22nd - 29th, and the postage was ...

Resolved! Retract Offer to Watchers?

I'm new to this so need help! I sent an offer to watchers on 2 similar thkngs but I put the wrong amount (too low!) - how can I edit/cancel/retract it?! I can't find how to do this anywhere! (They're not showing in my Offers page either) Help!

Refund cons

I am sure this is not a new problem with EBay usersThe money is minimal but the principles need to be established.Sequence of events1 ordered and received item with no problem2 upon opening noticed that the electrical appliance ( pond pump) that the ...

Resolved! Not received item

I purchased two boxes of cat food over a week ago they didn't arrive ebay has given me a refund but for only one box so how do I get the refund for the other box ebay say the not received case is now closed so what do I do now any advice would be gre...

2017 benjamin bunny 50p coin

Hi, Why are 2017 Benjamin Bunny 50p coins selling at £10,000+ when others are selling at £1.68? Regards

Buyer wants to view item I’m selling

EBay blocks me giving my address.

No return label

I have no option for a return label, I have no PayPal account that the seller is asking for. EBay is not helping at all or able to talk to them, the seller has done nothing.g but long it out and now overdue for returning the item. I've wanted to retu...

Hoselock false description.

Looking for a hosepipe spray gun. I have come across a number of items listed as "Hoselock' and further down described as Hozelock. Clearly wrong and false. How can I get someone to attend to these.

Postage prices

Royal mail charge £3.99 for parcel Ebay are saying with simple delivery £2.99?

Resolved! Defective Phone Purchase

I purchased a Google 8 Pro phone in May this year. The returns window was 27th June. I contacted the seller on this day indicating that the phone kept freezing, and rebooting... that I had done factory resets, restricted which apps were working, and ...

Emails

HiHow do I stop email notifications. I have unchecked everything in preferences and yet I am still getting a ton of emails Thank you

Positive Feedback Only

I'm assuming this is a glitch, because to allow a seller to remove the ability for a buyer to leave neutral or negative feedback completely defeats the object. However, I recently purchased an umbrella that was listed as "strong windproof" which is w...

Buyers Cancelling High Value Orders

Has anyone else experienced this? I have sold five high value items (mobile phones, watches) in the last month or so. Twice the buyer has not paid. Three times the buyer has asked to cancel almost as soon as the auction is over. It feels far too coin...

POSTING

NEW POSTAL IS NOT GOOD....TOOK PHOTO OF QE AND POST OFFICE SAID I WOULD HAVE TO GO HOME AND TAKE ANOTHER, CAME HOME AND NOW CAN'T FIND IT OR SEE IT TO TAKE NEW PHOTO...BUYERS ARE WAITING...I FILL LIKE GIVING UP ITS SO DIFFICULT.

Scrolling log in.

Im trying to gain access to the funds in my account but im unable to as the log in procedure is going round in circles. Face recognition then text me a code then nothing then it starts again from face recognition. Just round and round. Had enough of ...

Funds not in eBay balance

I made a sale, and funds are saying available since 19th sep. But they aren't showing in my eBay balance. Is this normal?

Frofilint seller i cant resulv an ishew with

Iv ben decoded Ai won't let me figte the case to ebayThe part I reserved was fake not fit for purpose and dangerous Was not sent a shiping label to return it And now ther saying the mater is closed and iv bean scared.

Returning an item

The seller agreed to the return, I printed off the label as instructed and posted it back, but the system hasn't updated to say its been posted and keeps telling me to post it again. Needless to say the seller says he hasn't received the item back af...

paying for item

Hi, I bought the item from eBay. I paid the seller with PayPal, but he didn't receive it. Why?

So difficult to find the EBay customer service email address.

Can somebody point me to the email address for customer services. i need to upload screenshots for evidence of an issue and all I get directed to is the useless automated chat system or call an agent. thank you.

Parcel mix up

So I mixed up two items, now the buyer wants the original ordered item , eBay said as I used simple delivery they are dealing with it. The buyer messaged to say no one from eBay has contacted them, what do I do?

Resolved! Sellers on eBay offer counterfeit apple iPhone seal stickers. It is illegal, why does eBay allow it?

Hello everyone!I wanted to buy a sealed iPhone on ebay, not a refurbished one.i was reluctant to buy from private sellers with a few sales or feedback.When I started browsing sealed iPhones I stumbles upon seller offering- I quote:’’Apple IPhone 16 &...

iPhone iOS 26

Hi all I can’t login to my account on eBay app . In safari browser I don’t have any problem . I can log in . I removed app from my phone and installed again but not success. Any advice ?

Postage RIP I believe I am a victim of this Scam! Several messages to eBay resulted in promise help,

I believe I am a victim of this Scam! Several messages to eBay resulted in promise help, but as yet no refund! eBays recommended carrier Packlink have been of no help, and their nominated carrier UPS claim they have not been paid! I have been advised...

Sold items still showing in active listings.

Hi, I have an issue with items I have sold remaining on ‘active listings’.I raised this back in July, and promised a reply in 48 hours, nothing yet.I have tried deleting them, but they come back. Makes it difficult to keep track or work out what item...

Delivery

Hi been ask to delay posting by two weeks buyer on holiday I all really printed the label for posting and I still use the prepaid label in two weeks time label from royal mail thanks

Postage cost ???

I live in Guernsey the Channel islands, which should come under UK prices but for some reason the postage charge for a £5 item went from £2.25 to £37.00!!!!!!!!! Can anyone give me advice on what to change on my settings to get my postage back to nor...

My account is suspended

I'm looking your company to call but I could find it. I want to buy the item that listing in UK ebay but couldn't do it

Resolved! Unable to relist

I sold an item, but the buyer failed to pay, so I cancelled the sale.Ebay have not automatically relisted it and it does not appear in the ‘unsold’ list, so I am unable to relist it manually. The automated helper was useless.Any ideas on this please?...

Delivery title

Please what possible step can I take when my item is being labeled as “Freight” for delivery after a customer is interested?

Seller not responding

I bid on and won a coffee table on a Sunday evening. I paid the purchase price via paypal. I contacted seller to arrange for me to collect. they have not responded to 5 massages sent since then. The site says they normally respond within 24 hours. th...

Buyer paid then immediately cancelled. My eBay balance paid them back. When do I get my money back?

Basically that's it. I accepted the cancellation expecting I wouldn't get his money and he couldn't get mine but it appears he's been refunded from my ebay balance and my funds from him are 'pending. Great. When do I get my balance back?Thanks

Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket

Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer. eBay refu...

Multiple quantity

Hi. I've added some items for sale and charged the appropriate delivery fee per package size however some items I have multiple quantities. If someone purchases more than 1 item would they pay more for delivery and my prepaid label eBay provide will ...

offers

Hi I accepted an offer on some lego, when I accepted it said there had been 3 previous offers at a higher price which had expired a few weeks earlier. I had received not notifications or messages about these. Why is this?

purchase history

i can not display my purchace history.

Resolved! Pricing

Can a seller increase the price of an item after they’ve declined an offer, please?

Buyer bought item and is now not collecting item

I’m selling an item and the buyer bought it 3-4 months ago. I’ve received the money from him but every time I try to get him to collect the item he doesn’t respond. What do I do?

Buyer selected postage but I hand delivered!

So the buyer selected postage but I hand delivered to them due to the living in the same town as me. Now it says past dispatch and I can't do anything about it. Any ideas other than refunding the whole thing? Why is there not an option to just remove...

How to - “postage and increased insurance”

I’m a long term UK based buyer but new to selling. I have a high value (£850 ish) item that will appeal to an international (US and/or Canadian) market. Is there a way to opt out of the specified EBay shipping so I can choose an alternative that will...

Potential scammer

A buyer with over 300 positive reviews has potentially tried to scam me. I am normally fairly vigilant about unauthentic communication and can usually smell a rat! This was different, possibly AI generated. The EBay messaging was very believable and ...

Non payment by buyers with zero feedback.

I have been selling on eBay for more many years. Almost 100% of buyers have paid and been satisfied. For one particular item however, I have sold 3 times, all to buyers with no feedback, none have paid and I have had to cancel. Some of the buyers are...

I paid for postage on a item i sold but eBay have held the postage costs back

I paid the postage costs for a item i sold and eBay have retained the postage costs

Refund / Pending Cancellation

I purchased a laptop on here and once I paid the seller (via PayPal) could no longer supply the laptop for one reason or another. Fine I'm not fussed, since the order was cancelled I've yet to receive my money back from Ebay. Its now been several day...

Resolved! sent wrong items, please help

Hello, I'd REALLY appreciate some advice. I very stupidly mixed up two items, pretty much the same size/shape/weight, and sent them to the wrong buyers (for reasons I won't bore you with, I wasn't thinking straight but can't believe I made such a stu...