HiHad a scenario where (really should have checked it better myself) I sold an item that was not delivered when due and is stuck somewhere I think at his local depot but when I re printed the label to check I noticed there was no house number on the ...
This item has got lost at Evri sorting thanks.
Hello, someone has just bought two items from me using the simple delivery programme.The trouble is once the two items are together there weigh over 2kg and are over 16cm in depth.the postage the seller paid was £3.55 which seems very cheap .this is ...
I’m selling small items that are about 100g with packaging and feel that postage doesn’t cater for this and is expensive compared to things 7 times the size and weight that pay the same.Am I missing something? That wasn’t why I’m here today though it...
I had a policy violation and can revise and relist it as long as I add age verification postage. I’ve done that with RM 24/48 with age verification… no collect … no other postage or Global shipping… no international… but still keep getting the red wa...
Hi all, I’m looking for some advice about an eBay situation. I won an auction and paid the full amount, including shipping to a UK address. Here are the details:Subtotal: £121.00Postage: £3.10VAT: £0.62Total: £124.72After the payment, the seller cont...
Hi Some advice please? I sold an item which hasn't been delivered, it's now almost 2 weeks overdue. I used Royal Mail Simple delivery, tracking shows it has been courier scanned but is still at the National Parcel Hub. After contacting Royal Mail and...
especially on dvd's.does ebay assume a bundle of , say, six dvd's combined with another six dvd's is under 1 kg weight ??? and can we assume the package will not be delivered without some party paying extra.
I have made a listing which is still a draft. I cannot find a way to remove 'collection only'. Driving me nuts. Thank you for any help.
Posting to USA and being forced to use UPS for parcel at my expense after EBay charged them for Rayal Mail international letter which is what I want to use as it's a tiny item and UPS costs as much as the product.I just cant seem to change it - any h...
HiI have a large item over 61cm so can't use royal mail as I would normally do.When starting a new listing I changed the courier to Evri and excluded Royal Mail because they will do larger size parcelsA message comes up"Changes will be applied to all...
Hi i am sending a poster via the Global Shipping Program. The only options it will give me are Medium Parcel size but different weights.mine is under 1kg but 63cm long.i know Royal Mail limit is 61cmEvri it is more.i already cancellled the order and ...
I sold 2 items to the same buyer. He asked if I could combine postage and refund the postage for the second item, so I gave a partial refund. On reflection I guess I should have cancelled the label as he paid it? It's only a couple of quid but want t...
The QR code is not working/not recognised when they scan the shipping label, at first I thought it was just a problem with the shops scanner itself but I've tried 3 different shops now and I don't know what to do about it. It's never happened to me b...
Hi, my evri label says 1 kg, but since I’m sending two items together it weighs 1.2 kg. I suppose there was a possibility to change that somewhere? But I just got sent the label and now I can’t change it. Can I still send it? Or what can I do?
Parcel is 140cm long x 10cm diameter tube, weight 3kg.Only option offered is Simple Delivery - Medium Parcel max 61cm long.Item is Peter Powell stunt kite.
Hello, one buyer bought 5 items via auction. I wanted to combine the postage so he saves cost, but going to orders and click select all of them and them click select combine postage - send invoice, I get this message: invoices cannot be sent for item...
I have a buyer who’s requested a return. It’s taken a long time since the item was sold as it took them a while to report the “fault” in the first place, and then also a long time to reply to my messages relating to the return and to my offer of part...
Hi Can anyone please help. Buyer just messaged and said the item arrived damaged. I explained I'll issue a full refund. The item was £19.09 with all costs. Yet when I'm trying to issue the refund, I can only put £15 in which is the price the buyer pa...
I have sold an item and delivered by hand today. However the buyer selected evri delivery. How do I mark the item as delivered or collected so that payment is released?
Hi all, I have just printed a return postage label through ebay but it shows an insufficient weight range. 0-2kg. Gross item weight 7.5kg. What can I do please.
I dont charge buyers any extra for postage just what the suggested price is for the courier used. What is my recent buyer feedback all about? They must have marked me down for it as the ratings fell slightly. Am dumbfounded sometimes ☺️
Hi all! Having read a thread about Simple Delivery and compensation, I followed the suggested link toprohibited items. I have always sent anything with a value over £75 via Royal Mail Special Delivery. Having sold a brooch for £120.00, I expected thi...
Hi, my buyer specifically wants me to send via Royal mail tracked (& not Evri or other couriers) but at checkout it didnt say specifically who it would be. The postage label has been forwarded to me but it is Evri! How can I get this changed because ...
A customer made a purchase and we posted it out on the same day. But 24hrs later the customer wanted to change the delivery address. But I explained that it had already been posted to the address given at check-out. Now they are demanding a refund or...
I made a sale of a 24inch suitcase and when I dropped it off on evri drop off location they said it is too big for them to deliver, how do I get this item to the buyer
I sold an item for which the buyer requested delivery. Once the postage label was generated it became apparent that the buyer was very close by so we agreed that I would cycle round and pass the item over by hand rather going through the rigmarole of...
i am selling 9 items, all the same, i need a postage label for each on, over 20kg, but when the buyer is trying to purchase it is only accounting for 1 label
I have sold 2 items to the same person and I posted them together. Now it is showing that the item is overdue to post
I posted some items at the post office to go via Evri. The tracking details still state label created and I have thrown away the receipt. Anyone else had this issue?
Isn't about time ebay started penalizing sellers who list their items with royal mail only and then they use evri or yodel etc?I'm sure we have all been there with couriers who are unreliable so you avoid them.
Hi, I sold 2 items same postage option, Royal mail collect with label, the one last week I got an email conformation from RM re collection day and time (paid with debit card)The one I sold today though (postage paid via ebay balance) I haven't reciev...
I USED EVRI BUT NOT THROUGH THE EBAY WEB SITE HOW DO I TELL THEM CONFIRMED DELIVERY?
A buyer bought 2 boxes of phone leads from me but what am I supposed to do with the label? Do I package up both boxes together? Thanks
I'm looking to use Royal Mail Special Delivery for posting all my items as it offers tracked and signed for to stop over worked delivery drivers dumping the item on a door step and walking away, claiming it's been delivered. It allowed me to do this ...
I am extremely disappointed with eBay’s customer service. I contacted support several times in December 2025 and followed all the instructions provided regarding my refund. At no point was I informed that a postage label also needed to be cancelled s...
Having problems with Evri shipping they never come on time and always have excuses they tried to deliver however I work from home and no one ever shows up i buy in the belief that will get it by the date specified however it almost never comes or com...
I sold an item and posted it the next day using Simple Delivery. The Evri tracking is moving on normally, collected (from shop) , at the senders depot, at the hub etc. but on Ebay tracking it only says "Tracking number supplied". I wouldn't have been...
I offered a lower amount and it was accepted however the main post showed postage as 2.94 but the bid showed it as 2.45. I was charged the higher amount but dont know why.
Hello. Sold an item, choose simple delivery. I sent the item using local post office and paid for tracked signed for. I mistakenly clicked to generate a delivery label on the ebay site which has generated a different tracking number. The buyer has re...
I’m trying to list an item that is larger than the medium parcel option EBay automatically gives. How can I override this to give an accurate price for the buyer?
I am having issues enabling this, is it for business sellers only? Thank you
I don't sell much on eBay and I think I've confused the tracking system.I sold an item, but didn't use the pre paid label method, I posted it the old fashioned way and used special delivery and supplied the info to the buyer, I went to try and put th...
I have a buyer who wants to combine postage for 3 items. I cannot refund extra postage paid because I don't pay it in the first place!! I have been on virtual assistant most of the day and got nowhere. I am ready to jump off a bridge with frustration...
Ebay shows the a postage label has been generated but the USPS tracking shows it is yet to receive this CD. How is this possible? - See attached screenshot
can you sell an item on ebay and send it direct with evri without using simple postage
Am a UK based private seller and want to sell a luxury item within UK only, not international, with a value of £15,000.00. Can anyone please suggest which courier/delivery service I should use because eBay’s options don’t offer enough cover? Thanks!
Hello, after the seller confirmed the return of an item, I was not provided with a return label. The return shipment must be from Germany to Great Britain. The return ID is: 5313650887. Thank you for your help.
DPD have lost an expensive parcel and will not refund me as they claim they have to speak to packlink, I cannot get anyone at eBay to help me contact packlink to get a refund! any suggestions
I've offered free postage but a buyer has bought 2 of the same item so I could put the items in one box. I don't therefore need the second label. Am I able to claim the postage back from ebay?
What a mess this has turned out to be UPS very expensive and now only obtainable via ups site - Royal Mail age verification for restricted unobtainable unless you open an account sending 20+ items per month ( they say they need your details) SO seein...
Not posted due to no packaging, so i think i should, wait until my money come or ask for advices
we picked royal mail delivery service only & sold a comic a couple of days ago, print royal mail label fine. last night we sold another comic & found we couldn't print a label & we were asked to scan QR code & deliver it to locker, when checking our ...
its also been signed for. i paid for insurance on the postage to cover it fully. unfortunetly cannot locate that slip right now but im not sure what to do, hes opened a case with Evri so it doesnt seem like i can do anything with them at the moment.w...
Hello everyone, hope we are all having a busy day. Anyone else experiencing the tracking not being updated when the items are clearly delivered. I send the majority of my parcels with DPD. I have a business account with them and the DPD portal automa...
I've just sold an item and the buyer has paid £2.94 Evri postage. I've gone to purchase the postage label and I'm going to be charged £5.46. I can't seem to edit it - it's a small package at less than 1 kg. Any suggestions?Thanks
Help please, I didn’t realise that a listed item which I had put up for sale months ago had been sold. Buyer had paid for Evri postage, which then got refunded because of delay, Item still sold, how do I send it to the buyer now, should it be through...
I am wondering what is the current shipping time to the UK for items posted via USPS standard International. One of the items has still not arrived 6 weeks after the expected delivery date for which I have received a refund, but another two are getti...
Order has been delivered but fund waiting for Mark as delivered
I had a message stating the seller send a return label but k haven’t received one. I click contact seller and it’s not letting me send a message to the seller.
Under manage orders waiting dispatch it says "dispatch by 17th". buyer has asked to delay until 21st how can i do this
I have an existing listing with 3 bids on it currently i have a buyer from the US wanting to bid but he can’t as the postage is selected for only within the UKIve tried changing it but cant Can anyone help?
I sold the headlight and I sent it the buyer has been received it but the fund is pending awaiting for delivery
I sent an item that I sold but due to an issue, I didnt use the tracking number that ebay generated for the label. I have messaged the buyer the correct tracking number and the item has been delivered an signed for but because its a different trackin...
I have recently sold an iPhone. The buyer has paid already with simple delivery and it has already generated a QR code. Should I use this method or pay for my own? Is this method safe and tracked, or can I send it another secure way?
My listing is showing as dispatch overdue but I combined the postage with another item. You used to be able to edit the tracking number but I can no longer find this function on eBay.
I purchased a battery bank and the sellers account has been suspended and it’s showing my items hasn’t been shipped. I was given a tracking number, when using the tracking number it says it doesn’t exist. I believe I have been scammed. What should I ...
I plan to auction a vinyl record which could fetch quite a bit over £750. I plan to do the thing where you say in the description that it's free postage and when creating the listing choose Simple Delivery and 'seller pays', then print the label to g...
I've got a buyer trying to buy something from me. I'm in the UK and they ahey are in the America. I've got global shipping selected but it's saying 'you can update your delivery address or ask the seller to post to your location' does anyone know how...
My buyer would like to collect item in person as they live locally. I am happy to do this, but don’t know how to change so buyer gets a code as I know I have to confirm to say collection has taken place. Grateful for advice.
I sold 2 different items to same person so I purchased 1 label and then added tracking number to other to show dispatched, but on the order I have been deducted for 2 postage labels even though I only bought one.Does anyone know what I can do to get ...
EBay simple delivery via Royal Mail presents the seller with three consecutive dates on which to choose collection. This is sensible, because private sellers can select the day that suits their work and other commitments. However, eBay seems to ignor...
Hi i sold a Bag and I need the postcard to ship it and it doesn’t have the postcode
I have sold an item but the package size is 90cms long for exceeds the Royal Mail size limit. How do I get this resolved please? I have not been able to contact eBay as no contact number.
I’m worried about sending my item. I was thrilled it sold for £50 but the person has only 13 purchases and only one feedback in the last year. Name Smith and from London. I’m not being judgemental but concerned because I had a previous bad experience...
Why is the buyers address only revealed if a label at £2.72 is purchased when it only costs £1.55 at the Post Office. i have started to remove all my magazines from ebay and selling them eleswere wit greater proffit or bundle them together and sendin...
Dear eBay Support Team, I am contacting you regarding an order I recently placed on eBay. At the time of purchase, the listing clearly showed the item price and the seller’s shipping cost, which I paid in full during checkout. However, after completi...
Hi every one i send next day delivery as i set delivery option but not show on my listing who can change it
I have tried to resolve account restrictions and I am completely at a loss as to how to restore my account. Several of my items were unexpectedly broken that I had posted to my customers, and I had a very high rating of positive feedback, which has n...
This thread is for all bladed item tools but my current issue is jigsaw blades. I'm assuming the issue will be the same for hole saw, recip saw, multi tool blades etc Hi I have about 300 packets of jigsaw blades to list of varying brands and types an...
Sorry if this topic has been talked about before (I don't have time to search the whole of the forums and it is probably a really stupid thing to ask about, but I'm getting more and more confused with what I read on the forums + help pages + what I'v...
I bought 5 sets of old christmas lights from the same seller. Cost to me through ebay shipping program varies from 20 odd to 30 something for each individual, plus tax. Ebay is consolidating the 5 items on the same purchase but is adding the postage ...
Just accepted an offer, when do I post ?
Hi, I have a buyer who wants to use click and collect to purchase one of my items but it's not showing up as an option. I have checked everything and I have definetely got it enabled and also have the eligible postage services that offer click and co...
What happens when a buyer pays for postage but once you’re at the office the item costs more? I was at the post office and this happened to me and was told to cancel the pre-paid label and purchase a new one. So does this mean the buyer has not paid ...
Hi all.Like all of us, I am less than perfect and occasionally make a mistake when purchasing postage. When this has happened I have gone to "Manage labels" then cancelled the label. It says "We will contact the courier and you should receive a refun...
I listed an item and Ebay selected medium size parcel for simple delivery. I changed this to large parcel but it seems to have defaulted back to medium now that parcel has been sold. I also put on listing that buyer should select DHL from courier lis...
Hi - I've sold an item to go to Belfast but the buyer says he cant pay and I need to change my settings.
Has anyone ever had this issue resolved? This has been going on for days. I’ve managed to get eBay to send me one label. I managed to get one to generate by using a different browser. And now I’ve a third that won’t generate at all. I can’t cope with...
Hello, I did my first sale last week and the buyer paid for postage which ended up costing me more than what I had put. I bought the label myself using the funds from the sale, but I didn't have a printer and the post office said they couldn't do it ...
Hi,I have started selling on ebay , i have listed some products on my account, one of my products is sold, but you sent me the QR Code to send the parcel to the buyer, but I want to do dropship business with you, is that possible, please let me know,...
hi I have customer who want send back my part and I accepted on ebay but he open despute and I have leable for him just I dont know how to send this. we can send to him messages but there is no option to add picture with leable, there is button to ad...
I have just sold 2 items to the same buyer 1 had £4 postage and the other £5. EBay charged the buyer the full £9 but has only given me one prepaid label for both. Is this normal and will postage cover combined weight. Thanks
This is my first sale. My parcel weighs a little bit more than simple delivery limit and one of the 3 dimensions is out side the standard. I can’t find out what to do to change it. Help?
Buyer paid for postage, but when i was at the post office, I decided to upgrade and go with signed for tracked. Package has arrived and I have confirmation, but listing is still showing as undelivered. I'm assuming that ebay tracking is going with th...
I am interested in buying an item from Ukraine £250 I asked the seller about import duties.The seller wants to send as a gift, the item won't be insured then?
So of late we have been having problems with the Royal Mail tracked age verification postage that eBay still offers but the Royal Mail has removed from their options on their site unless you open a business account 20+ minimum a week this is unachiev...
Am I being stupid? But Simple Delivery doesn't combine postage properly?I have 4 items listed, that have the correct 1kg postage option on them. They were bought by one buyer and combined into one parcel automatically. However instead of allowing for...
I am selling an item for which I received one bid. The buyer wants to know the approximate cost of shipping from the UK to the USA. Weight will be kg or less. If the buyer gets a high quote when s/he comes to pay using the GSP can I post it directly ...
Hello I have a customer who has purchased an item and paid to have it posted as he says that a collection option wasn’t available. He is intending to collect this week he has paid for the item and I have withdrawn the funds. He said just to give him ...
I have bought an incorrect postage label and now need to amend it for a new one. How do I do this?
I bought a plant from a local seller and didn't change the delivery option from post to collect. The postage was £14.99. I messaged the seller and explained and asked if it would be okay for me to collect and they agreed. I assumed they would sort ou...
Hi Hello, a package has been sent to the customer. Please see our private conversation. The package has been sent via tracking. Please check the package tracking. Today I received a message that the package has not arrived. I see that it has arrived....
Is it possible to delay posting an item if buyer has asked for this until they return home from being out of the country?
I got a message from ebay saying i under paid for shipping but i am 1000% i didn't since I've sold many of those items and never had an issue. I would like to speak with someone (human) about this because although ebay has covered it for me it was a ...
Buyer makes a purchase, ebay sells me a delivery label. In the meantime, the buyer has requested a cancellation. I oblige and make a refund. Ebay will not refund the unused delivery label however, which I paid for. As a result payment balance is nega...
I want to change postage prices for all my items, more than 100. I want to send them as 2nd large letter which costs £1.55 while now they are being considered as small parcel. Do you know how I can do it?
Hi, recently I've sold two items to the same buyer, so I posted them in one box using only one pre-paid label. Unfortunately, this made it look like one of the items wasn't delivered, and I wasn't able to receive payment for that item. How do I get p...
I sent an item to incorrect address. Have sent message explaining and asking if they can forward to correct address but have not responded. Have said I will send them money to do so. Any idea what to do now?
Please can someone help me… prepaid postage label was deducted from my account but I didn’t use them . How can I claim a refund
Hello, the box i have packaged items in is too large, but it is under the specified weight. ebay wouldnt let me choose anything other than a medium parcel. will it still get picked up by royal mail? im fine with being charged as long as it is sent.
I’ve just sold an item. It was marked as to be collected in person. Buyer wants me to add postage costs to the invoice. Any idea how I do that?
I sell very small items that could easily go in one padded envelope. How can I have just one set fee for postage for however many different items they purchase from my different listing please? Thanks
With agreement of buyer, l put three items in one package. How can I get paid for all three when they arrive?
l listed item as small parcel instead of letter size it was a pre paid postage. can I get a partial postage refund?
I want to sell something that is £1000 but I can’t see any postage option which will give me adequate insurance. Is there an option I am missing? Or would I be able to arrange postage myself and get the buyers details?
The latest stupidity I have encountered is this: I sold a vintage bicycle frame using the Simple STUPID system, having packed it safely in a large cardboard box and been offered the largest postal category I started to deal with the despatch. I tried...
Hello I’ve sold Ps4 on eBay but Evri lost my parcel, the buyer raised a claim to eBay and he got the refund, I’ve contacted Evri and they informed that I need to follow up this with eBay. as a seller am i eligible for refund too? I can’t find any pro...
used to sell alot of items to Israel 9months ago, sent via ups and royalmail but on ebay there is no option anymore called and the agents dont have any idea when eBay will allow postage to Israel, was advised to post on the forums the war has stopped...
I accidently voided shipping label on wrong item, the label has already been scanned by Royal Mail and in transit, will this affect anything?
My customer has been charged £21.54 plus £5.81 import charges for me to send ONE postcard to Australia through ebays Simple Delivery. How can I get this revoked. It is an absolute rip off and a disgrace that a company would stoop so low to make a pro...
I have been using click and collect, and nominated an Asda local to collect from. The staff there claim I should supply my address at purchase, and change it to theirs when Evri notify me they have the parcel, otherwise neither they nor the van drive...
Hello, I have just been delivered something and the seller wants me to mark the delivery as delivered. How do I do this? It was a tracked purchase.
Hey, I’ve recently sold a card and the buyer messaged to make an offer on a price and then paid straight away. Now as soon as the item has been posted they are claiming they want to cancel and no longer have the money, although the money has already ...
Hi first time using eBay and I’ve sold my product but then realised the item is too big for the courier service I’ve selected. is there a way to amend this? Thanks
I sold an item and then decided I wanted to purchase my own Special Delivery to post to buyer. I am unable to amend the Tracking number that has been generated by ebay, as I did not use their label - I have my own Royal Mail Tracking number but am un...
I buy sometimes on eBay but they have restricted my account, how do I email them as the electronic assistant is not answering my query
I hadn't sold anything on eBay for awhile. In the last 2 week I sold an item, but because I was rushing to post it I wrote the name and address on the package and didn't use the prepaid address label. I have a receipt from the post office that I sent...
I’ve sold an item and downloaded the prepaid postage label but the buyer then collected the item from my house. The item is still listed as awaiting dispatch but I can find anywhere to change it.
Hi can anyone tell me please how simple delivery works for an item that i will be selling that has a value of over £50? I used to be able to select my own postage costs with Royal Mail and makwe sure that the value opf the item was covered ? many tha...
Item was sent using Royal Mail rather than Simple Delivery. Now I am getting it hasn't been dispatched emails, the Simple Delivery label has expired. Buyer has the item and is happy, how do I close this?
hi all, I have been on ebay for some time now and i cant seem to crack it. i sell products that come in various colours and designs in packs of 5 and all have their own skus, approx 500 items on sale currently. but basically they are all the same wei...
I offer free postage but i want to change from free postage 2nd class post to free postage 48 hour tracked Can i do it via a bulk listing? Not sure how?
Help... I have a few pairs of (authentic) trainers for sale which will be sent to Ebay for an authentication check, unfortunately my nearest DPD drop off location is a 40+ mile round trip from home which isn't feasible. Do I have any other alternativ...
Sold a Kenwood beater. (I don't sell often) anyhow I went to do the new fangled print a free label from Simple postage and it wouldn't let me because it said it didn't have my postcode. As far as I can see the full post code is there. Ebay only showe...
I am a private seller so have to use Simple Delivery. I listed an item as under 1 kg with Royal Mail small parcel dimensions (because it was only 500g, and when packed was 987g and under those dimensions). The buyer chose Evri, and the labels turn up...
Hi, I have bought a postage label for Yodel by mistake. I followed the help guidelines of how to cancel the label, but it keeps coming up with "Technical issues, please try again later". This has been happening for 48 hours now. Had no luck contactin...
HiI sent a technics 1210 via tracked 48. The item was annihilated in transit despite more than comprehensive packaging, the buyer rightly requested a refund which he immediately got. The case was closed immediately by ebay meaning that I can't get an...
When setting up a sale, I keep getting this warning relating to postage.If you wish to offer either flat rate or calculated postage, then you must select at least one domestic postal service, other than or in addition to collect in person. I have cho...
can I please opt out of simple postage has the item already being shipped to buyer
I purchased some farthing coins and agreed a price of approx £4, the price then added tax as the items were coming from Jersey to the UK. So I paid £6.09 for the coins and £8 for tracked48. The seller sent them untracked. I then got a customs charge ...
I'd sold two separate items, to the same seller. I'd posted both items in one package, using only one of the prepaid post printouts. It only shows as one item being sent (posted). I've notified the buyer, who is okay. with this. How do i notify eBay?
I have a buyer that has purchase 2 things I can't send new invoice for the joint postage as ebay send separately and I can't send new invoice says ebay do it
I’m Trying to list an item and amincluding postage costs but preview keeps saying free delivery. How can I fix this
Hi, Can someone help me, I recently purchased some vapes from a seller, I paid the £9.99 for next day delivery before 1pm but the seller has just sent the item the free delivery way tracked 48 hours, how do I claim my postage costs back as the seller...
I had an order cancelled and then the cancellation cancel but couldn’t not seem to access the Simple Delivery label so I posted the item my self, Tracked 48, and sent the client the tracking. Having later declined the cancellation to clear the order,...
In the UK, bladed items can be sold and delivered only to customers aged 18 or older, so you need to select a delivery service with age verification and remove all others, including collection in person. For more details, see our Knives policy.{e2909...
I listed a set of 1924 sterling silver fish cutlery with age verified delivery (see attached screenshot of postage policy).It was removed for policy violation.I cannot appeal the decision as this option is greyed-outThe person I spoke to on the phone...
Hi I'm trying to get a QR code or label for Evri but it tells me no services available. Any ideas Why?
I mixed up two orders and sent the goods to the wrong buyers. Both have now been returned to me. How can I get repeat postage labels to send the goods to the correct purchasers?
Item has sold on a postage sale. Buyer has paid and collected. But no option to change sale to collection. So still looking like item has not been sent. So guess i cant get funds. How do i fix this?
Hi ,I'm a seller and have been using simple delivery for a while (RM and Evri), and print my own labels, but a few days ago a buyer selected Inpost, which just gives a QR code. So it is my first label-less parcel. I took it to an Inpost locker on Sat...
A buyer did not pay for a skirt sold on Feb 1st - I did nothing with the listing - apart from asking after a week if they still wanted it - no reply. They have now paid . I am travelling so can’t post it within my usual time scale as not home until M...
Any ideas why I am being asked to pay for postage ion small item ? I sold as buyer pays which they have done £1.50 and now they have opted for Royal Mail and I have to pay a further £2 on a £5 item ? I’ve sold more the 65 items and this has never hap...
Has anyone else come across a problem where eBay have moved to simple delivery but none of the categories fit your items dimensions? For example it recommends selecting a medium parcel up to 65cm and 2kg for a golf club which is less than 1kg and 125...
I have sold some ice skates that require age verification. I have charged the buyer £8.95. When I sold some ice skates 4 weeks ago UPS charged me £14 to have them collected. It’s now charging me £24. when I listed them the Royal Mail option was avail...
I used simple delivery. And printed labels took to I post locker. 1 week later item arrived back. Apparently the recipients locker was malfunctioning. So now how do I get another lable to send the parcel again? It's couriers fault so I shouldn't have...
the collection only option isn't showing. What is preventing it?
Can anyone help me I have sold an item which is shown by going by Evri but I had to change and it was sent by Royal Mail it has been since delivered but is showing on the listing as waiting delivery. Is there a way I can change this so I can receive ...
Hi these and thanks for your assistance, I have sold an item last year in November and unfortunately it has never reached the buyer. I followed RM process and logged a claim (item selling price £46 +pp). I have chased this in January this year and ag...
I've been listing a few items this afternoon, CDs mainly. I usually offer free postage and under "simple delivery" it's £2.72. I'd listed about 5 and then the next CD I went to list it had jumped to £3.72. All the info was exactly the same as the pre...
HiI packed the product and didn't realize it was a little big, what can I do in that situation and I dispatched the product
Hi Everybody. I am not selling as expected. One potential problem is that many of the items I am selling are of very low value. a potential buyer of an item priced , say, £5, may be *bleep* off by the delivery cost (£4 minimum for export) . I would l...
How do I remove Post Now instruction on my account?
I have been charged for a postage label when the buyer has paid. so it looks like the only way to send item is to pay the postage and be out of pocket. any ideas?
Royal Mail delivered an item to the buyer's recycling bin that was then collected. We have the proof of delivery photo of the box in the bin. I cannot claim as the seller with Royal Mail directly as the sending customer is eBay, citing "We're sorry, ...
I have recently sold an item as collection only. Buyer didn't realise this and has asked me to post it and he will repay the charges. Total cost is around £30.00. How do I get payment of the cost before posting please? Thanks
Purchased this item on the 28th oct 2025 gone faulty how do i return - placed at 5.20pm £63.99 i have tried to contact seller who isnt responding i am not happy about it
How do you opt out of 'simple' delivery? I am trying to sell many items under 20£ (most of these are under 5£, but i read a EBay article taht said you need it to be under 20£) in Royal Mail 2nd Class Large Letter. This costs 1.55£ on their website, b...
Driving us crazy having to use Evri they lose things, they are late, they don't update tracking, it goes on
EBay have combined postage for two jigsaws but now they weigh more than 1kg which is on the label. I used simple delivery does it matter
I've not sold on eBay for some years and clearly things have changed in the meantime! Here's a problem I have come across. When I try to combine postage I get the message "Invoices cannot be sent for items where eBay manages all or part of the postag...
I posted an item on 25th February 2026, and used simple delivery from eBay. When I checked the tracking number it says it was delivered in September 2025. It is like the tracking number has already been used for another parcel. Has anyone else experi...
Hi i am struggling to generate a report or a download for purchase of postage labels for some 240 items .I can review 90 days (Feb 26 - Nov 25 ) but even using the "all Transactions - postage - custom it will not show back into April of 2025 . i need...
After using the eBay simple delivery and Global delivery services, I am forced to use by eBay, I started to receive negative comments about "delivery fees not reasonable" and "slow delivery", and it is getting worse day by day. How can I get it aroun...
not sure if the last message got through. have sent wrong item to GSP. They have managed to stop,it at the hub, I now need to regerenerate a new postage label, GSP centre told me to cancel order, refund , then relist surely there is a way to generate...
Hi I sold a baby travel system and got 1 printing label on eBay but the pram comes in 3 parts so will be in 3 separate boxes would one label will work for all three boxes?
Does the problem with combined postage for multiple items still persist with Simple Delivery?
I’ve had an issue I’ve never had before.Someone bought an item off me, I processed it like I would normally and sent it the post office the following day. It didn’t update on eBay, I checked the tracking via Royal Mail and the tracking number has alr...
Ive recently sold an item and it automatically creates the postage label as simple delivery which wasn't needed so requested a refund through ebays online form. This is nearly 3 weeks ago and there has been no update and no confirmation has been sent...
On the 12th of February I sold an item to a customer, the customer selected the 2nd class via Royal mail and they still haven't recieved the product (product was dispatched on the same day, I do have the reference number from the receipt).I can't see...
Hello. I purchased an item through bidding and won. The seller could see the funds in Ebay had been paid but Ebay were not releasing them to the seller. The seller has sold many items before. The seller is based in Germany - I am in the UK. They have...
How do I set the postage rate on items I sell instead of eBay setting the cost of postage. The charge of £3.38 they automatically apply is only the postage charge and does not take into account the cost of the packaging and the time and fuel to get t...
Currently experiencing an issue when I go to click to get a QR label or download label for a sold item, im getting an error in red at the top saying unable to generate shipping label? Anyone else experiencing this issue? Been fine ever since today.
I purchased a new small sofa just only recieved 1 box which is part of it , does the rest follow next day ?
Hi, Just a heads up on an issue I’ve come across with eBay suggested delivery for oversize parcels. The options eBay gives may not be valid, so you need to do your own research. Case in point is a chair I’m selling which exceeds the simple delivery d...
I know some people don't like simple delivery but ,to me it has been a godsend .Most of my items are sent by Evri (not my choice ) I don't have a printer of smart phone just a laptop which I don't fancy walking about with in public but i take the num...
Hello, I have an item that I wish to sell on eBay - it is over 20kg (under 30kg) and over 61cm (about 65cm). I have enabled DHL for bulky items but I have not been able to find a way to define the listing as bulky. Can anyone help please?
Is it safe to post money you sold on ebay in a pre paid label from ebay aold some euros and need to post
I have the predicament caused by ebay's backward, sorry, 'Simple' delivery that the postage doesn't cover the service of combined items due to a weight increase. I will be charged the extra, plus £10 for not using the correct service. It's happened t...
I paid for 48‑hour tracked delivery, and the listing clearly showed both the postage price and delivery timescale as 48‑hour tracked. Today I received an email saying the items have been sent untracked, which is not the service I paid for. anything i...
I had a person buy 3 watches at the same time of me. Instead of using 3 different postage labels for each 1, i used 1 label for all 3 as its the same person, same address. Now that the items have been delivered, its only showing 1 item as delivered a...
My listings are now all offering a click and collect service with price, I do not use that option only postage only so how do I get rid of it?
I received an email from eBay telling me not to ship an item due to a technical issue with simple delivery. They said they’d get back to me and they haven’t. Anyone else had issues like this? It’s only a £5 sale but it’s still odd
Hi, What can I do here ? it was sent by the Ebay postage, Customer claims the parcel is in perfect condition but empty, and wants a refund.
Hi, a buyer has bought an item from me and pre-paid for postage but I cannot get the QR code. Each time I click through from the item to where I'd normally get it from I just get an option to buy postage myself, which I'm not doing because the buyer ...
I’ve sold a guitar. Buyer opted for Yodel but turned out Yodel wouldn’t take something the size of a guitar so in the end I went with DPD. Item arrived and buyer is happy. It still says dispatched cause we didn’t use Yodel in the end. Should I do any...
A lady contacted me and made a written offer for one of my items but said she could collect locally. I counter offered and she agreed the new price so I sent her an offer valid for 3 days and then changed the delivery options to local collection only...
customer bought 2 items. each 700 grams. they paid one postage and i printed label but weight is now over 1000 grams. how can i print a second postage label
Just bought and paid for an item, including delivery. The seller has messaged me to advise it is "Collection only". I queried this with seller as advert clearly stated delivery available and I paid for this service. I am not in a position to collect ...
