Advise needed

[sarb_daudhar]

On the 12th of February I sold an item to a customer, the customer selected the 2nd class via Royal mail and they still haven't recieved the product (product was dispatched on the same day, I do have the reference number  from the receipt).

I can't seem to find and sort of postage updates on ebay or royal mail.

Obviouly customer isn't happy, and I don't want any negative feedback, What should I do?

[**peaseblossom** · Accepted solution]

With Simple Delivery (assuming you used it) you are protected if the item is lost/damaged in transit.  That means ebay will pay the refund, not you, when the buyer opens a claim.   

So ask the buyer to open a "not received" case.   eBay will issue the refund themselves and you keep the original payment.

[sarb_daudhar]

Appreciate the response

Many thanks