Customer changed address 24hrs after posting

[kraftcorner]

A customer made a purchase and we posted it out on the same day. But 24hrs later the customer wanted to change the delivery address. But I explained that it had already been posted to the address given at check-out. Now they are demanding a refund or replacement, I am right in saying no.

[papso22]

Yes you are right.

Your obligation was to post to the address the buyer used at checkout.   Anything else removes your seller protection. 

[kraftcorner]

Thank you. I thought I was correct in thinking that. Nice to be reassured.

[tobiasd4]

As long as tracking shows attempted delivery, you are covered for item not received.

[kraftcorner]

Thank you. Tracking says it has been delivered to the address given at check-out.

[*vyolla*]

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@kraftcorner wrote:

Thank you. Tracking says it has been delivered to the address given at check-out.

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You're absolutely covered there then.

That's one very entitled buyer!