Seller sold defective phone but not admitting

[syed786_uk]

Hi seller sold me a phone with a defective volume up button that doesn’t work but when I told him he replied we have sent a perfectly working phone and not admitting that he has sold a faulty phone so he can say to eBay buyer making a false claim and can’t leave nagative feedback or feedback can be removed from eBay 

[*vyolla*]

Why haven't you opened an eBay return?

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

[syed786_uk]

I will open a return request but my point is what should I do that a seller don’t remove my feedback or eBay don’t remove my feedback 

[papso22]

Wait until you have your refund then consider feedback.  Short and accurate usually sticks.

[syed786_uk]

after feedback if seller says to eBay buyer false claim about the phone condition nothing wrong with phone so eBay can remove feedback from seller profile what should I do than to keep the feedback on the seller profile 

[*vyolla* · Accepted solution]

As long as your feedback comment doesn't breach eBay it won't get removed.