This Month's Updates
Eve Williams, General Manager of eBay UK, shares the latest updates.
Forum Posts
Resolved! I think someone tried to scam me
I recieved an ebay message this morning and well... I'll let the screenshots do the talking.I've hidden the user's username and avatar just in case/policy reasons/etc.From the start I knew this didn't look right. I went through all my Orders (sold it...
Strange behaviour
I'm astonished that eBay (in their infinite wisdom) have decided (out of the blue) that my card and bank account are 'on hold' because my card/account is now invalid. I spoke with a customer service agent who told me that I have to put another card/a...
Resolved! mexfurniture t v stand not fit for purpose
Ordered large tv stand 20th dec 2024 ,it arrived 27th dec 24 ,flat pack nightmare but looked brilliant ,22nd dec 25 noticed that the drawer wouldnt close properly ,looking closer into the issue found that the top section and middle section of unit we...
Selling multiple items.
I have three items for sale. They are listed separately. A buyer wants all three , and we have agreed a discount. Postage is free. How do they pay me as the amount for all, as advertised, is more than we have agreed. Thanks
HMRC tax information block applied incorrectly to personal seller account – need help
My eBay account has been blocked with a message asking me to “Add your tax information to continue to receive payouts.”I am a private individual, selling my own personal possessions only. I am not a trader and not operating a business. I checked dire...
Recent warning for Defamation
Recently i was warned for Defamation by Ebay when i messaged a seller and stated the goods they supplied were counterfeit, however for the private message to be defamatory, it would need to be shared with a 3rd party, which it was not, therefore the ...
Guidance Needed on eBay Business Ownership While on Work Visa
I hope you’re doing well. I’m seeking professional advice. Over the past three months, I have been actively working on and growing an eBay account from scratch. I recently became aware that running this type of online business independently may not b...
Winning bid not replying
I sold my car on Saturday, I messaged the winning bidder and they said they would arrange collection.I messaged them on monday to ask for any updates and then again on tuseday but they are not replying, it is now wednessday, I have never sold on ebay...
Spoiled aloe juice
I purchased three bottles of Forever Aloe Juice for £62 in November. The best-before date on all bottles was 2027. I have been using this product for over seven years and am familiar with how it should taste. Two of the bottles tasted off despite bei...
Ebays embarged goods insanity
I have listed a number of rings which are antique and originate from the near east which ebay removed due to their embargoed good policy-I think I mentioned "the near east" which is obviously a taboo region of the world for the bots that scan these l...
Reselling Items From Ali Express
Is this permitted on eBay? Im not selling myself, but I did buy an item that was listed as in the UK, which ended up being shipped by Ali Express from China. Looking at the users feedback, the biggest complaint they have is that items are taking a wh...
Resolved! eBay Private seller using my phone number in listing!
Hi, a seller on eBay has again started listing my mobile phone number on their listings. This happened a while back and after a few messages they finally corrected the number (it's one digit out). I have messaged them again as started to get more pho...
ID Verification
I've been on ebay for 20 years; leading up to Xmas a buyer reported that a package hadn't reached him; ebay said it wasn't my fault and they refunded him (£50) and said the matter was now closed. Then I find my account is restricted (coincidence?) an...
Straight blade sales
Hi, I recently had my account restricted for having a Dispenser for 100 straight blades for sale, apparently this is not permitted under the knives policy but yet I've seen alot of listing's thats the same item but a different manufacturer? Is there ...
Refund
I had a buyer wrongly claiming size/colour of dress not as expected. eBay decided to give them a refund, on the basis they would return the dress. What I received as a return, were 2 flat caps! I opened an appeal which eBay supported and said my refu...
Below Standard- any advice?
Hi Everyone, I'm below standard, only took afew late deliveries for me to fall foul of the grading! I don't sell that much and now i'm below standard i'm selling even less so i can't increase my % because i've literally not sold a thing for weeks.Its...
Aquiline tracking banned or not?
Having Google searched Aquiline it states eBay have banned this company providing tracking but on a recent purchase from an eBay seller they are still using Aquiline and yes I to am having problems, 1 of 2 items arrived Wednesday, contacted seller wi...
My listings
Why does it say I have absolutely no listings????? Only I'm able to view them and I got an email that says they are live. And NO they haven't been removed like Ebay says. So when I have a look on search (I used the exact wording NO TYPOS) no matches ...
How do I get ebay to call me?
As a seller, I need more than just 90 days accounts so that I can fill in my tax return.
HMRC - self employed??
Good morning I am looking for some guidance please.#I have always sold things on ebay, however it has always been things that I no longer needed or things for family. After moving in with my husband five years ago 18 months ago I began selling stuff ...
defect removal request not approved even though I was in hospital having a heart operation
I wonder if anyone has a solution? I had to cancel some sales and refunded immediately and explained reason to customers who understood. The reason being that I was was taken to hospital and had a heart operation, followed by a fall when I passed out...
Complicated return
I bought an item on here that arrived broken, I asked for a return that was accepted. The label I received was too small for the item (0-1kg when the item is 8.8kg) and eBay said via chat that the seller needs to provide a new one. They did this and ...
Adding to purchased item
I have sold one item not posted it and offered the buyer two more of the same buyer made a offer which I would accept but don’t know how to add this to original purchase.
It's all just stopped
I probably know the reason, but it doesn't stop me overthinking. Sales post-Christmas were, surprisingly good. I expected a dramatic drop, but up until last weekend I was still averaging some decent order numbers. Then, Tuesday this week....nothing, ...
Resolved! Unrequested goods
I've received a delivery of 2 small items today that I've not ordered. What do I do with the items and how did the seller get my details?
Colour
Hi, i want to search for a plain black dress. But the search shows me every dress that has black and other colours in it. I just want to see plain black. Is there an easy way to do this search please.
Item location
Hi,I have updated all of my personal information but when I try to list an item it states the item location is at an old address.any ideas?
How can I enable “Fitting available” on my tyre listings?
Hello everyone,I run a tyre shop on eBay UK and sell car tyres regularly. I also have a physical workshop where tyre fitting and balancing are available.I have noticed that many competitor listings show a “Fitting available” label under the seller na...
Masonic items
Hi. I recently started selling Masonic items online. I am using stock images from an online site. Ebay is full of the same stock images as sellers use the same site for their stock images. Another seller has been constantly harassing me to remove my ...
Fleece jacket/ coat blue 16/18
Good evening I sent a offer out customer for a jacket was on for £12.00 sent a offer to then for £10.00, they accepted offer they have paid full amount of £12.00 .Why has this happened.
Delivery in person
I want to deliver a sold item locally. eBay's help bot is predictably useless on the subject. How do I make the delivery in such a way that I get paid by eBay? Thanks
Resolved! convert my bussiness account to individual account
Hello,i am writing to request the convesion of my ebay account from a bussiness account to and individual(private saller)account.the bussiness account was created by mistakei am currently a student in the uk and sell items occasionally as a private i...
eBay UK HMRC VAT nightmare - countdown to account restrictions.
Hello,eBay insisting on VAT reg number or face selling restrictions.Previously sole trader, now limited company. Combined turnover showing as just over 85k.Accountant confirmed VAT threashold resets on changing ST to LTD and they sent letter to eBay,...
Buyer's address
I have received a message of a sold item where do I find the buyer's address ? And when contacting the automated assistant how to delete last conversation?
Authenticator
A Mulberry leather bag I listed has been verified by the authenticator as genuine but is being returned to me as according to the authenticator it did not match the listing as it had an external odour. This is total nonsense as it has been in my ward...
Resolved! Item selling limit
I have 2 items i want to sell. Both take me over the arbitrary £500 limit I have imposed on me,so I am restricted to listing one. I wasn't allowed to increase the limit (no idea why) and I cannot get through to a live agent (the AI is useless). No ex...
Condition at which I listed a book seems to me misleading.
A book I listed has just been ordered. Looking more closely at the book while packing it, I feel it should have been listed as "acceptable" not "good", and priced less, due to the poor state of the jacket (the book is in good condition).What to do? I...
Listing problems
When am listing an Item and I put it up for sale I don't see it getting any Views on it it's like I don't post the item right or something can someone help me with the problem pls I beg and thanks oh and some more thing I list it and post it and see ...
Resolved! Not sure what this message means - can someone clarify?
Hi I've started listing again after a long break so not too sure how 'simple delivery' works. I sold some briefs, they were delivered and I've been paid but when I went into the 'sold' page I saw this message from Ebay: "Your buyer has reached out ab...
Item in basket
Hi, an item I'm selling has shown "in 1 basket" for a number of days now. Can anyone advise me what that means as the item hasn't sold. Does it mean the item appears sold to other interested buyers? Thanks
Four-seater wagon
Has anyone brought the vevor four seater wagon and know where you can get a rain cover to match. No help from seller.
Resolved! How can this be right, and why won't ebay help?
I bought a white electric, plug in radiator. I was told by the seller that they had sold out, so I could buy a more expensive one instead. I declined, and asked for a refund. They said they had found one like I ordered, except it was black. I specifi...
Potential buyer questions
I have recently been asked by a potential buyer to provide the serial number of my product. Should I do this? It just doesn't feel right/safe to me but appreciate they may just want reassurance the product is genuine. Any advice appreciated.
15-14038-82958 this item
Hi, eBay keeps asking me to send feedback for this seller, but I'm not going to do it yet as the item i got came, but the plastic box came it was all cracked and broken so iv messaged the seller and they wanted pics of it broken and they came back wi...
Bad feedback because courier lost the parcel !
Got bad feedback because the courier lost the parcel. was posted either the same day or day after payment. ebay will not remove the feedback, say they cannot confirm when the item was posted but they can see as the date tracking was picked up will sh...
Question
Received a watch from the authenticator yesterday, it has the eBay card with the date serial number and a qr code so I'm assuming it's authentic and as per the description but I think I only have till today to report any issues When I clicked the QR ...
recieved an item i didnt buy
no seller info on the label just a reference number, how do i trace the seller to let them know?
How do I actually speak to an ebay agent?
I have a problem with a bogus supplier and need to contact ebay but unless the call refers to one of the 6 headings on the 'contact us' page you can't get in touch with anybody.
Resolved! The sale of cosmetics and the responsible person
I am so confused. I sell cosmetics to the UK mainland only as this responsible person malarky has me in a tail spin. I read one thing and then another. Any cosmetic retailers here that might like to explain this to me at all. Thank you.
SIMPLE DELIVERY DROP OFF VS COLLECTION ISSUES
HiAs a housebound eBay user simple delivery has been good now its mostly sorted, however one issue can still be a problem.When I make a sale there is an option to book a collection at right, pick a date and THEN go to print a label on the left.Firstl...
Offers disappeared
Hi, I’ve sent a message to a seller asking if I could pay £12 for an item on bid. He responded yes and (I’m very new to bidding) put a bid down, he responded saying I’d need to send him an offer. I am aware of the offer button however I couldn’t find...
Seller continually cancels orders??
I recently purchased a sellers items for unbelievably cheap prices, I checked their feedback before proceeding and there were a lot of positive reviews but many many negative reviews all claiming "seller cancelled order". I knew my payment would be c...
Defective item warning but i cannot trace which item it is so i need to speak to an agent but none o
I have had a defective item warning but do not know what item and there is no option without selecting item
ebay keep removing an Item and then approving it, only to remove it againm
this item had been listed for over a month as a buy it now, I them sent it to auction at a lower price. Since then it has been removed or hidden by ebay 4 times in 2 days. Each time I appeal and win, relist and then they hid or remove again, and we g...
Buyer wants to return after they have clearly broken the item
So I sold a brand new bread maker 2 weeks ago, now they sat they want to return as it was broken in transit, and sent me 2 photos, where its supposedly broken in transit is literally impossible, the only reason it could break where it has, is by some...
My balance yesterday £823. Today available balance £405. Please explain.
Yesterday my balance showed as £823.11 and I expected all of it to be paid into my bank account on January 6th. Today my available balance to be paid is £405.40. Please explain the discrepancy.
Item ruined in transit by seller's hopeless packaging
I have paid for and received an item (a printer) that was so badly packed by the seller, that it arrived broken, in fact ruined. It is now unusable and worthless. I simply want my money back. I have sent the seller pictures of the item and its packag...
EBAY UK SHIPPING TO SCOTTISH HIGHLANDS
Well I'm totally hacked off at EBay. I have been told by a Kent-based seller that shipping from an EBay default UK location classed the Scottish Highlands as NOT IN THE UK. This is absolutely ridiculous. Whilst there may be additional shipping charge...
HELP PLEASE I NEED TO CONTACT EBAY URGENTLY
HELP PLEASE I NEED TO CONTACT EBAY URGENTLY. I'VE TRIED BUT JUST KEEP GOING ROUND IN LOOPS, NOT HELPFUL IN A VERY DISTRESSING SITUATION!
Iphone 11 bought in Dec 2023
I bought a VGC 100% Battery health Iphone 11 on 18th December 2023. I use mainly for FB ( when I am not off social media altogether) and checking emails , No real hard use at all-- It would not charge a few days go and came up that the battery was no...
item not returned back but ebay want refund money back and customer dont kno how to cancel return
Hello my customer order turbo from me 15 november and and klick tthat want return this item around 2 weeks later but he told me that want recived part and he will wait becouse I was out of stock. We send this item just yesterday and I recived email f...
Help
My view in basket button has disappeared any info please .
issue with buyer
Hi how can I speak to an actual agent on the telephone regarding an email I have received requesting money off item or bad feedback or alternatively sending an item back to me for full refund that I believe not to be the item I sent out. All I want t...
Unable to register Amazon Fire HD 8 (10th Generation) tablets
Hi everyone,I’m hoping for some advice please. I bought two Amazon Fire HD 8 (10th Generation) tablets from eBay as Christmas presents for my kids. Unfortunately, they were delivered yesterday, despite the listing stating delivery before 25th Decembe...
Continues threats from eBay
Why does eBay keep sending threats just because I have nothing to sell at the moment, I fallen below their seller standard, so what! I've got nothing to sell so get off my back please
Seller performance emergency admission to hospital led to this
My daughter who is an inexperienced e bay tried to sort out sales when i was rushed to an acute hospital ward for 3 weeks she did well but failed to satisfy everyone and my bad luck has led to difficulties with potential restrictions from eBay is the...
Resolved! Reporting Limits
Probably straight forward question, I have sold alot less since these HMRC reporting limits came in as a private seller(just cant be bothered with the hassle), just want to check are your sales reset from 1st January?
Search function in purchased items not working in the app or webpage
Is anyone else having issues with the purchased items search function? The search now gives a very small list with many items not included. If you add more than 2 characters then you get no results and a message saying that there is nothing in your p...
How to delay posting.
Im out of uk forgot to turn off holiday mode , how do I delay the posting ? Or do I have to do refund then re list it ? Thanks
Courier issues
Hi bit of a rookie on ebay i sold an item last week i paid for a label so it can be posted got everything ready for collection by ups but the courier never showed up on the allocated time slot i then contacted packlink who then rescheduled my deliver...
£50 coupon expiry
Hi there, I’m waiting to get that £50 coupon but I just wanted to know how long till it expires? If anyone could let me know! Thank you
I was just wondering why the buyer paid £1.55 for postage and then I was charged £3.55
I was just wondering why the buyer paid £1.55 for postage but I had to pay £3.55 for the lable
Receiving lots of packages for someone else
Keep getting parcels with my address on and someone else's name. Same name every time. Sent several back. 3 more now arrived. Complete pain to keep going to the post office with them. How do I stop this nonsense?
Ebay has lost the plot *bleep* is TrackingAce?!
So i bought an item on ebay, on the 12th of Dec.The seller did not message or update any dispatching UNTIL i messaged on the 16th asking about the status.Suddenly and miraculously it was dispatched with a "courier" i never heard of. Tracking ace was ...
My account is blocked.
Пожалуйста, сообщите мне, когда мой аккаунт будет разблокирован. Я уже трижды предоставил документы для проверки по запросу операторов. Документы были предоставлены 11, 16 и 17 декабря. Мне обещали разблокировать аккаунт 17 декабря, но он до сих пор ...
EBay contact number
Is there any way of speaking to a human? Can’t resolve an issue through any other channels
Shipping availability
How do we update our warehouse availability for the holiday period, please? I need to update with their days off. Thanks in advance.
Leeward Islands 2/- SG111 with Is.lands flaw which is not listed
I have a 2/- Leeward Islands stamp SG111 MNH with the ISI.ANDS flaw which is not listed in the 2025 SG Catalogue. The photo will not upload but the flaw is exactly the same as on the 1/2d. Any ideas if this is listed in specialised catalogues?.
Resolved! Item gone missing in post
I sold a item. The person went to collect it they were told it was damaged, then I got a message from eBay saying it's missing the person ended up with a refund. . The label was printed in the post office. Do I get compensation or do I loose out alto...
what is price for sending items 100cm long and 10kg weight and 46cm wide ?
simple delivery -what is price for sending items 100cm long and 10kg weight and 46cm wide ?cant see anything tellingme and so cant commit to sending these items until i know obviously in case its over 10 pounds uk
Restrictions
Hi all. We've just recieved a message that our account has been put on a 3 day restriction from listing and selling, due to counterfeit items. We are unaware of what we are actually doing wrong. We mark everthing as unbranded. We don't understand ful...
Seller is not shipping item
I made a purchase for a macbook pro m4 and the seller told ke he forgot to mention in description that he wont be able to ship it until 2 weeks as he is out of town. He asked me if i want to cancel but i heard money back guarantee lasts for 30 days s...
HMRC Threshold
I am just wondering if as a private seller you should stop selling if you near the thresholds. We are trying to downsize what we have.
Offer accepted but I'm putting my listings in holiday mode
Good morning I am going to put my listings on holiday mode later today but I accepted an offer on an item yesterday and the buyer hasn't paid yet. Does anyone know what will happen to the accepted offer? Will the buyer still be able to pay and will I...
Featured shop
I have just upgraded my ebay UK store to a featured shop. I have done this because I am interested in the features offering free exposure on the European ebay sites. Does my shop and my listings now just show up on the other sites or is there somethi...
Proof of age
I want to purchase a saw but do not have a credit card
Resolved! Listing Violation - Gas Mask
I recently listed an Avon FM12 Gas Mask as a Buy It Now. After 4 or 5 days it was taken down by ebay because they said it violated their Military Sales Policies. The initial email from ebay said they had been made aware of my apparent violation by a ...
Live selling
I am sick of getting messages and alerts about Live selling things about to start. I am NOT interested. How do I opt out of these irritating things, please????
Saved card on ebay
As a buyer and seller on ebay if you remove your saved card will this cause any issues. My concern is that if my account got hacked they can use my debit card stored. I always pay by PayPal. I do not like the fact that it defaults to the debit card. ...
Advice
Hi everyone, I need some advice.A seller agreed to give me a partial refund on an item, but it has been several days and the refund still hasn’t been issued. I replied politely and accepted the offer, but there has been no action from the seller sinc...
Cancellation
I was asked for a cancellation and I accepted the cancellation. The buyer has now been in touch and have changed their mind. Item has been relisted. Is there anything I can do?
Pestered by seller over accurate, negative feedback
I bought a water-sensor switch for my boat's bilge pump. It didn't switch as it was permanently "on". This compromised my pump so I immediately removed it and contacted the seller. After returning it (£16 postage), I eventually received a refund of t...
Find old invoice
A customer of mine has asked for an invoice for something they bought over three months ago as they lost the original I sent. I have been all over the site trying to find how to do this without success. I've tried to Google the problem and the answer...
The item not working
0445010031
Issues with final cost vs offer
Hi everyone. Made an offer to a private seller in the UK ehich was accepted (£30). I am also in the UK. The offer plus protection charge should be £31.90 but when I checkout its over £35. Messaged the seller and they dont know why but they sent me a ...
eBay balance fees
Some of my sold items have funds available but not in my eBay balance (one item’s funds were available from the end of last month , and a few from earlier this month .But my eBay balance is £0.00? I sold 3 items last month and the payouts were smooth...
Gifting season
Why am I getting messages saying ‘gifting season’ Instead of Christmas?
Worst November in Years ???
I'm sure its not just me but so far this November has been the worst for sales since I started. Its not just ebay its other platforms as well , so am I just trying to selling stuff nobody wants or is it something else. Pricing is competitive and imag...
Fraud money on eBay
I sold an item on eBay, the money showed as paid but disappeared, I can't withdraw it from eBay
Vintage watches
Hi, I can't find a way to contact ebay directly. However, then looking to buy a wristwatch (Vintage or otherwise) why can't there be a 'Spares or Repair ' section in the filters? Many want a working watch and almost buy after reading that it runs but...
items sold
buyer has bought an item and paid Item was listed as collection only but have not had anything from the buyer even after several messages from me to them still have the item after 7 month with no contact
customer support keep leaving the chat
hello, i bought an item and i didnt get it i opened a case and then i decided that i want to wait i waited for a long time then i want to open a case again it was not possible. i contacted ebay support and each time they left the chat after checking ...
Sent parcel with wrong company
The buyer has received the parcel but I haven’t nor been payedi was ment to use Evri but I didn’t know and used Royal Mail
Help Finding Ways to Sell two dozen Xmas Stockings
I need to sell 2 dozen handmade vintage Xmas stockings as I can no longer store them. I am considering Auction as I have trouble listing so many, even with AI. They are well made and are in various sizes. Also, they are one-of-a-kind. I am in good st...
Can I change payment method after buyer has won thecauction
I sold large item but said to pay cash on collection . This is first time I have sold an expensive item £200 and realise I should have accepted payment via eBay. it is 5 days since fhe auction closed and the buyer still hasn’t contacted me to arrange...
postage
i posted 2 orders through my own courier but forgot about the no other courier update i got tracking number but cant do anything with it. what can i do guys?
Policy Violation - Open for 5 Days and no response?
I'm hoping someone can help. I've had a policy violation open for 5 days. I cannot do anything to the listing because all the boxes, i.e appeal, edit and delete, are all greyed out.The listing apparently had an external link, which I removed and then...
Just wanting advice
Hi,anyone?. Just after a bit of advice please. The last couple of months Ebay has warned me about seller performance being below what they expect due to listing cancellations.when I list an item it's a 7 day auction. After 7 days ebay keep relisting ...
Show number of INR a ebay user has had in the last 12 months.
INR is a pain in the backside for anyone selling low value items, where sending the item as a Tracked delivery service is too expensive, in a saturated market where Free delivery is the norm, eBay users should be able to see how many INR have been fi...
Losing on a bid, then the item being put up for sale again.
I recently lost out on bidding for an item by a small amount and the item was listed as sold. However a few days later the item reappeared for sale, by the same seller, with a much higher starting price that the one it was supposed to be sold for, is...
Buying
I go to buy something on the eBay app , never normally had a problem but now it comes up in red at the top saying my payment couldn't be made and to select a different pay method , how do I resolve this ?
Notification of product safety concerns via eBay
I received on 21/11/2025 a notification from eBay about a product recall or the product posed a safety hazard. The recommendation by eBay is to stop using the product. eBay list the item as:- "This item has been reported by UK Trading Standards for n...
contact potential buyer
i need to give potential buyer to arrange a viewing of item for sale - but ebay wont let me send details
Buyer claiming item gone missing
Hi, im new to selling on ebay. Ive sold my old phone, and sent the phone using the QR code. It was Royal mail standard tracked 48, which im assuming was the delivery method chosen by the buyer? Anyway, I sent the phone on the day he bought it using t...
How would I get a message to another ebay user whose username I know?
I see one of my grandfather's long-lost W.W.1 medals was sold on ebay on 25 May 2025. I now know the purchaser's user name but don't know how to get a message to them either to offer them more information on it or ask if they'd be prepared to sell it...
Resolved! Item gas been refunded what to do with it
Hello all I purchased a treadmill which wasn't as described, short story ebay had to get involved and I've been refunded, seller can still collect the treadmill but hasn't contacted me yet.Don't think I should be chasing them anymore as the case is c...
Resolved! Should I sell item sealed or should I open to check contents before selling?
Hi, I am more of a buyer than seller so I was hoping for a bit of advice. I have a brand new Nintendo Switch 2 + Mario Kart World which is boxed and sealed (competition win). I have no interest in it so plan to sell via eBay. Would it better/safer to...
Resolved! Model rocket
As anybody brought a model saturn v rocket and would you recommend them
apple vision pro
hil i bidded on this item and won it for £1860 Order date:12 Nov, 2025Order total:£1,860.26 but seller did not respond to my emails but today recived mail stating that i did not pay ive checked my bank and have statments saying i have paid but i look...
Barbie Dream Camper, Pink 7
Hi all, I’m after some assistance please, my partner bought a Barbie Dream Camper, Pink 7 on 16 November, ‘apparently’ it was dispatched by on 18 November. The seller did not provide a tracking number and of course it hasn’t arrived. My partners been...
Purchase of Kitchen knifes
I purchased a set of knifes I knew this might cause a problem as I had the same thing when I purchaseda battery operated hedge trimmer so I was prepared! I had a credit card listed as a payment method so I was going to pay with this. But I was asked ...
Resolved! Sold an item for £20 + postage is there a label somewhere with buyers address?
I have just sold an item for £20 plus Postage £5.64.I haven't used ebay for selling anything since they updated their postage options. It won't let me send an invoice (as requested by my buyer). What am I doing wrong?I can't find my buyers address. I...
£1.00 taken after buying an item
Hi, I bought an item on ebay. The payment showed in my bank and on paypal. Then another payment of £1.00 came up at the same time in my bank, not showing on paypal.Then I went back to ebay, to link my card/bank and another payment of £1.00 was in my ...
Paying for items
How come recently evey time i buy stuff from ebay i see im been charged more than I bought it for i bought something for £ 55 then when I check my bank it says it taking £57 this is not the first time they took a lot of money from me in past few mont...
selling restrictions
I have been given selling restrictions, for late posting, and cancelling sales, due to unforseen circumstances, I understand I should be able to list up to 15 items, I have 10 listings currently, but it won't allow me to list any more, I can't seem t...
Ebay removed my listing
Ebay removed my listing because they said i am violating their policy rules by listing a fake or counterfeit item. But they should know i bought this item from ebay, and am reselling it back on my listing,as the boy i had bought it for as a xmas gift...
Cancelling an item with bids
Hi All, Ive been made aware an item I'm selling is counterfeit. I purchased off ebay. Ive tried to cancel the item but the only option it gives me is end item and sell to highest bidder How do I cancel. As now set up a retirn for the original purchas...
Mark item as dispatched
How do I mark item as dispatched , it’s not available in the menus
can I create a report of all my listings on a particular date
for tax purposes I need a report of all my listings on 1/4/2025........ any ideas?
Advice on item already listed by me
I am a very old ebay user. I had long time away lost my 100% buyer and seller account. I had very hard life issue i am back. Listed a new phone. But i cant revise its model. I need any ideas of how to go on. Please? I posted a phone. I was told it wa...
Knives and bladed items policy
I am trying to sell a coal shovel of which there are several similar ones already for sale on ebay.Every time I list it it gets taken down as the ebay Ai bots think it is a bladed weapon.Anyone got any suggestions how I can get round the issue?
WARNING - to all sellers that include LED tea lights or button batteries
I am angry with e-bay for their stupidity so I will keep this brief. I have had an item removed from my seller listing because it contains an LED tea light that is powered by a button battery. This was based on a "product recall" from Australia, I am...
Block a seller?
Is it possible to stop seeing/block the listings of a seller that is flooding a search?
Buyer has reached out but order has not been posted
Buyer has reached out but item has not been posted yet
Ebay going down hill how do you get in touch with them as the automated assistant is hopeless
How do you email or get a chat with ebay its no use them ringing as they never do and getting so hacked off with the run around
Fire Risk
Received an email that explains an electrical item I purchased has been re called. The item actually catches fire. I’ve tried to contact the seller who it appears is no longer on eBay I also can’t find the purchase in my purchases list under the sell...
Resolved! Seller using my mobile phone number in listing!
Hi, a seller on Ebay has again started listing my mobile phone number on their listings. This happened a while back and after a few messages they finally corrected the number (it's one digit out). I have messaged them again as started to get more pho...
Selling
I am trying to sell some of my belongings but unfortunately every single time I get to the end it always comes up that their is a problem and to try again later! It's done this for months now and I don't know why... Can anyone help ? Their is no way ...
I seem to have locked myself out of my seller account but am still receiving emails from it.
I can't access my eBay seller account as I forgot my password then signed in with Google as couldn't seem to rest the password. Now I'm getting emails to say I'm selling things but can't access my old account to print labels or access my funds
a gift from Derek Clark? what is this?
I received an item I had ordered from Ebay which arrived fine. Inside the package was a packing slip from Amazon which said 'A gift from Derek Clark. Enjoy your gift from Derek Clark.'There was no other information and no gift so I'm confused!Any ide...
Shopping basket race
So weird. I had placed multiple items from one seller in my ebay shopping basket. As I went to complete purchase, one of the items was no longer available so I removed it from the invoice, then browsed again through the sellers’ (thousands of!) other...
Below standard
I'm pretty new to eBay started selling back in March. I cancelled/ended auctions early some wernt gaining any momentum and I changed my mind on auctions on a couple of items and changed to buy now. Problem is when I cancelled I selected cancelled due...
Some one else's parcel
I ordered an ink cartridge for a printer. It has turned up. I also received at the same time--a parcel meant for some one else. It had my details on one label--and someone elses on another. E-bay do not see to have a mechanism for reporting this.
DHL failing to collect parcel been 6 days now
DHL failing to collect parcel been 6 days now. Any advice
Not had item back
I sold a £10 jacked,the person said he hasn't received it,i have Royal Mail tracking saying returned twice and then received,I have not had the coat back,ebay issued a refund although I sent them the tracking number.I even sent ebay a message before ...
Making Offers
Could someone tell me how I can make offers to my watchers please?
Cannot contact seller
Since having an item delivered I found it does not work. I have tried many times to contact the seller but find I can not type in the message box which appears on the screen. The message box contains warnings about only contacting via ebay.Any help p...
Multiple returns
If I have bought 2 items and arranged return for 1. How do I then arrange return for the second item? Do I need to cancel the original return and then start a new return? Or will this prevent me from making a return at all? Thank you in advance ☺️
Drop in sales. page views down 30% Sales conversion rate up .6% What can I do?
Hi All.Having severe issues with my sales, doing all the usual stuff, listing regularly, at least 5 most days. Sending and accepting offers. I am a top rated seller.Presently have another 25% off sale going on.Where have all the customers gone? anyon...
can’t copy and past!
Hi not sure if it’s my iphone but I can’t copy and paste items I wish to look for! Any ideas?
There are product safety concerns with the item you purchased
Had an email with the above about a recall and it says to contact the seller.When I go into purchase history the item shows but no option to contact the seller and when you click on it it says the item is no longer available. Where do I stand with th...
Buyer says unable to pay - technical issue or ?
My buyer says that they don't have an option to pay (Global Shipping) presented to them after me accepting an offer. Ebay support told me to use Global Shipping to send to Germany, checked that it is supported. I am assuming the buyer is genuine, for...
Item I listed several days ago not visible in any search online. Chatbot"help" is useless
Hello folksI listed a pair of winter boots several days ago and despite being good value and an item of iterest no one has looked at them, I checked and did a search online for them and they did not appear despite lots of searches. The silly AI ridic...
so-called restricted things on sale
so i am from a community that is hunted by the majority down south, Tamil hunted by the Sinhalese, for political and other reasons. I sell something that is a representation of the homeland of our people and i have not had much success, it don't matt...
Signed Football Shirt Aunthenticity
I have just purchased a signed football shirt listed as “signed football shirt with proof. The shirt came without proof & when requested the seller sent a photo of the footballer signing a sheet of numbers which were apparently to later be added to t...
Car mats
I bought some car mats for £108 For my nissan vehicle less than 3 months later the drivers side is torn and ripped but tells me it's friction I have had a lot cheaper mats last longer
Wrong information in ad, item has a bid but now dorsn't want
I put the wrong size by mistake in the ad, item has a bid but now the buyer, quite rightly, doesn't want it.Is there any way round this ?
HMRC Reporting in 2026
Is it correct that in 2026 Ebay will be reporting only the previous calendar year's activity (2025) to HMRC if selling limits were exceeded?
jacques croquet set diamond jubilee never used in box
Clearing out an attic found large sealed cardboard box containing a Jaques croquet set still in it's packing stamped jubilee set - I wondered what it might be worth as I cannot find a similar item. Can anyone help please?
Buyer received lost item
I recently started a conversation which was answered to my complete satisfaction. That was referring me selling domething that got lost, and ebay trying to charge me. Anyhow. The lost item suddenly got delivered. However, the buyer received a full re...
Missing return address
I am trying to return an item that arrived late and is now no longer required. The package is unopened and the return address on the return I have initiated is a load of mixed up letters. I have message the seller and they just keep offering me % ref...
explain about fixed price listings please uudate
Hello can someone please explain to me about the buy now listings update what it means, I have read the notification from ebay but still cannot work it out, Thanks Wendy
Not the EBAY it used to be. Time to Leave
Having a Below Standard attached to my account for issues that were either out of my control or one being Ebay duplicating an item is the last straw. Why would anyone reviewing an account not read the feedback relating to the circumstances and come t...
Item oversold in error - what should I do?
Hy there, I seem to have sold to three buyers at the same time - What should I do? I got a message from a buyer that my add said that there was zero stock in an item. While I went back into my advert the eBay seems to have accepted bids (and payments...
Cancellation request refused
My cancellation request has been refused. I consider the items come from theft. The seller refused cancellation. I think it is time to close account.
Purchased a item which was falsely advertised
I recently purchased an item which was listed for my Vehicle and also stated the part number.I purchased and received the item and found upon receiving the item is is the wrong part and not the one listed. I had contact the owner to say it was not th...
Resolved! No views
I've have recently listed a Barbour jacket for sale, but have not received any views. I have sold one or two jackets in the past (that were listed for more than the current one), and have always received views. I think the pictures and wording are re...
Item returned but no refund received
Returned an item I purchased as no longer required. I purchased the item as a 'guest' and did not use my account. Item was returned to the seller and was delivered (as item was tracked) 8 days ago (6 business days). Contacted seller directly with all...
Resolved! refund a refund
hello.. i bought an item and seller posted ,my tracking stated we have item at the evri locker ready to collect,2 weeks later tracking stil said at the evri locker, i opened a case item not recieved then seller message me and asked if wanted refund i...
Received item that I did not order
Please can you advise how to return an item that I did not order. I received some sort of led light strips that I did not order.
Massive fall in views and sales?
Has anyone else had a massive fall in sales and in particular views? I was doing really well for months and all of a sudden there has been a massive slump in my listings. I always have a very varied inventory so it’s not just a particular category, e...
Saved search emails
Is anyone else able to change the timing of their saved search notification emails?My emails come through in the afternoon all bunched together. By the time the email comes through, items have gone. I am missing items as these emails should be sent a...
Resolved! Buyer mistakes size, am i liable
My buyer has contacted me to say the boots arrived in good condition but do not fit. She says a size 42 should be a UK 9. It isn’t correct, a 42 is a size 7.5. I think this is buyers fault. Where do i stand here. I tried automated help but got nowher...
Resolved! We don’t allow counterfeit items, replicas, or unauthorised copies.
Hello, my listing for Nike Air Max 95 OG shoes was removed because they were supposed to be replicas or unauthorized copies. I've already sold two identical units, and they were authorized at the center, and there was no problem. I'd like to know why...
In the sales process, order processing is a very important step such
How to check new orders and confirm secure payment.How to properly package products to avoid damage during shipping.Experience in choosing a reputable shipping service, printing shipping labels and updating tracking codes.Tips for handling situations...
Find the seller?!
Please can someone help me find who sent this parcel as neither Evri nor EBay can. Basically a parcel I didn’t order and want to locate the sender . Does the reference here mean anything. it’s a Kiss album called Destroyer and I found it deeply unset...
listing removed while it was bcz genuine militrary level product
Ebay just removed my listing even it was a militrary level genuine product and i was just shared safety data sheet with ebay team . i want to relist it due to good sales. so how can i resolve it. ?
Resolved! tesco points for evri label how to link
Hi there, I'm an ebay seller and since evri is official courier now on here trying to figure out how to get tesco points for those evri prepaid labels. Tesco cx service couldn't help. Ebay human agent couldn't help. Not chuffed about evri being only ...
Resolved! Fake band shirt sellers Vs Real vintage
I can't believe the audacity of ebay sometimes. I listed two items, both old vintage tour shirts and they've both bounced back saying they've been hidden from sale due to counterfeit policy infringement. I can't even imagine why!? The pics show every...
my user I.D. where to find it
Hi , Nectar have not been recording my visits and have asked me to provide my Ebay user i.d./ number . Is it just my user name or is there another referance number i need to find. Thanks
Redunded then resold
So I bid on an item and won it, couple days passed, hadnt received it, checked my order and it was cancelled as item was damaged, now shes re-listed it! Kinda annoyed as id won this item, I guess shes trying to get more money for it, how are they all...
Over pricing
Why are sellers allowed to over price items 2x the amount they are selling for in the shops? I just found something that is out of stock and looked for it on here and it’s over 2x the amount surely that wrong
Shipping/logistics and storage (fulfilment) for items to the UK
Hey, I'm looking for a UK based storage and shipping solution for a new business that makes specialist musical instrument parts. The plan is to ship items to the UK from China ready to purchase and avoid the inconvenience of customs and waiting for s...
finding an old friend thats on e-bay if i have their username
how can i contact another ebay member if we have not had any dealings at all ?
Service
Why is ebay so bad these day's.
'Simple delivery' forced to use DHL for large package fiasco
I've only sold two things this year on eBay and both I've had to cancel now due to simple delivery.The first time no drop-off point would accept a large parcel and I had to drive around looking for a place that would accept it, even through eBay gave...
Advice on a Listing
Hi.Just listed a item of jewellery with non u.k hallmarks.I have stated thus in my description.Can someone advise me,maybe take a look at my listing to see if it would pass the Authenticity process.Thank you.
Account restricted
My account has been restricted for some reason it says check my messages for next steps but i do not have anything in messages. Any help or advice would be appriciated, im mostly a buyer rather than seller.
Refund declined
I was offered a refund by an eBay customer service agent three days ago. She told me it would take seven days to process. I asked her if I would definitely receive the refund or if the decision could be changed. Her reply was, You will be refunded de...
"Some of your postage labels have cost adjustments"
I know I'm not the only one, but Evri are adjusting the weight of my parcels that I know are 100% under 1kg because I've sent out hundreds of them. Why are they doing this? They have added £3.18 extra charge onto my parcels claiming that they're abov...
Parcel never delivered to my address
Has anyone ever experienced a situation where the parcel was delivered to the wrong address and a refund was never given by eBay. According to the courier company proof of delivery, the delivery was made to a wrong address in the same postal code are...
Negative feedback left incorrectly, ebay won't remove it
seller bought item i gave full refund as realised the description was wrong (and then they would have received an item not as described) They left negative feedback saying i gave no reason for refund. I sent them a screen shot of the message i sent...
Resolved! New seller please help!
Hi I listed some items yesterday but they aren't showing up on searches. Am I doing something wrong or is there a delay?
Buyer did not pay
Buyer won my auction for car, they made no contact and didn’t pay. I waited the 4 days before cancelling the sale, however on checking the buyers feedback he has not been given a non payment strike, also is not allowing me to leave negative feedback ...
Resolved! eBay will not listen
My buyer and myself are at our wits end trying to get eBay to grasp our situation.My buyer collected the item. He did not have a buyers code. He paid eBay but they will not pay me. eBay says he has requested a refund but he has not. eBay want me to p...
Resolved! Dispatch Notification
Why does Ebay assume that items are dispatched the instant I print a label? Being old and decrepit, but still having a life that does not revolve entirely around Ebay diktat, my sales are posted next day at the earliest and often two or three days la...
Ebay ring back 2
So after asking how to get the ring back service and being told it was a Waste of time as Ebay won't refund me , So I went onto the net a found the link , I got Ebay to ring me and they have actually refunded me . Some of you shouldn't be giving advi...
Selling
Buyer will not commit to picking up items purchased. Keeps fobbing me off. Is this a scam and should i cancel the order
FRAUD THEFT AND DECEPTION
R eBay involved in this fraud 15 deception scam because it seems like they are cause I have six customers that this one seller has done the same thing to time and time again yeah eBay I’ll just facilitate the fraud theft and deception. Maybe somebody...
Buyer changed mind after nearly 1 month
I sold an item at the beginning of October. Buyer paid via eBay straight away. They messaged to say they would collect 30th October, 3-4pm. (I would have to leave work early for this but agreed as they'd paid so promptly). They messaged this week cha...
