eBay

stormo1964 · ‎12-11-2025

Having a Below Standard attached to my account for issues that were either out of my control or one being Ebay duplicating an item is the last straw. Why would anyone reviewing an account not read the feedback relating to the circumstances and come to the reasonable solution that a seller has done everything possible to make a trade work. 100% positive feedback, not late postings and no unresolved transactions and this is how I am treated. Agents that promise to look into things and don't get back to you or cut you off when you have been asked to hang on. I will be contacting `Which' to make sure people are aware of what can suddenly happen to you. On a separate matter making sellers pay for unnecessary `buyers insurance' is a completely unreasonable surcharge. If a buyer wants additional cover they should eb able to pay for it.

Sad day as I have enjoyed using EBay and dealing with without exception kind, helpful and considerate people in the community. Good luck everyone. Hopefully things might improve.

red_magpie · ‎12-11-2025

I'm afraid your experience is not uncommon. Even with 100% positive feedback and 5 star detailed seller ratings, eBay seems to get fixated with seller performance indicators - often arising from a single mistake or isolated events beyond the seller's control.

I'm beginning to doubt whether a human being ever reviews anything in eBay now, given their growing reliance on so-called but sometimes clearly not properly trained AI.

The irony is that eBay shields even the worst lying, cheating and abusive buyers from receiving anything except 100% positive feedback. Yet when sellers achieve the same by their own efforts and quality of service eBay seems ready to set this aside for the outcome of some algorhythm.

It's a pity that eBay doesn't invite feedback on its own performance. They might learn how far they have to go themselves to achieve anything near the standards they demand of sellers.