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Seller News: December 2025

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Buyer misusing return postage

I accepted a return as the buyer claimed it was faulty. On receipt of the return, the item is not faulty and working as it should be. Under the ebay money back gurantee I have had to pay for return shipping, as the buyer claimed it was faulty.I have ...

Security

buyer of Item number: 236508000052 in an auction has requested payment details, I have sent them a jpeg copy of the invoice, noted it does not include their postage costs and advised they need to simply pay ebay the cost of the item plus postage howe...

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Postage cost

My customer has purchased a large letter label at 87p which is sufficient for the item as it's a ring but when l come to print the label it's trying to charge me £2.69 and sent it via a different carrier could anyone help with this thanks

Arrived but still refunded

Has anyone else had an item not arrived and buyer put in a claim. Item arrived two days later and eBay still gave them a refund under simple delivery. I did not lose out but surprised eBay refunded when only two days late. At this time of year that’s...

impossible to speak to a human!

About a week ago i ordered a tablet. It was marked as shipped and then 2 days later the seller messaged me on here to say it is out of stock! They told me to cancel it or i.coukd wait 6-8 weeks for it to be back in stock. I needed it asap so i said i...

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Advice please.

Hi, I'm really in need of some advice please, I sold a high value electrictronic item on eBay (Laptop) and I'm wondering when is it safe to spend the money on something else and know the buyer is happy and doesn't want to return it? I've sent numerou...

Cancellation

I was asked for a cancellation and I accepted the cancellation. The buyer has now been in touch and have changed their mind. Item has been relisted. Is there anything I can do?

How to avoid using evri as a shipping agent

Sellers and buyers,shout it from the rooftops, shout it on social media, tell your friends, family, neighbours and anyone that will listen.the following screenshots are how to avoid Evri being the chosen shipping provider when using ebay’s simple del...

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Refund policy misuse from buyer

2 of my customers ordered same product and ask for return with the same reason. That product doesn't fit to their staircase. I gave dimensions in listing.i gave proper description of products why they didn't read it carefully. Now they want return.I ...

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Postage item needs revising for a larger item

Hi, we need to change to delivery method for a sold item, the label has already been generated, however the post office said the item needed a different courier provider as the item is too large for the current delivery provider. How can I change the...

No action on fraud?

Please forgive the naivety but, I need to clarify the situation as it seems to be.I recently bought an item for a great price, about half market value (Normally £3,000+ but I paid £1,500)The seller then provides tracking information to say its been m...

Scam??

Hello.I sold something on ebay but now the buyer wants me to add a £250 gift card to the order to be posted. Is this a scam or not?? Thank you in advance.

Item arrived broken

Item arrived broken - snapped in two pieces. Informed seller with photos. Their response was to dispose of it and they would send another. A week later I see on messages that they have told eBay item arrived undamaged and I was defrauding them. I’m g...

Returns Policy - who pays for postage.

I am a business seller (on my other account).I have set my Returns Policy as buyer pays return postage. Obviously this is only for change of mind returns.Do other business sellers do free returns even for change of mind?(If the buyer claims the item ...

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FEEDBACK REVISION

BE WARNED THIS IS FROM EBAY,I SOLD A ITEM AND THIS IS WHAT THE BUYER SENT MEHi the watch doesn't keep time15:32I THEN EMAILED BACKhino problems i can arrange a return if needed,it was working fine herejust send t back for a refundthanksSECOND EMAIL T...

Resolved! Feedback

(I am a buyer, not a seller.) I can read the feedback I've received from sellers; why can't I read the feedback that I have posted about them?

Delivery to Highlands

Trying to get something delivered to Inverness - seller says they have no way of sending it, Ebay won't reply unless it's to do with an order I've already placed. What can I do? Any ideas.....please!

Resolved! Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and

Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and posted it. I cancelled my open request for ebay help. Now, a week later, Evri Tracking states my parcel was danaged beyond repair in their care. Cann...

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Item refund

I purchased a phone for £216.00, but noticed the sale has been cancelled by the seller with no notification to me and will only be receiving £178.42 refund, why is this, can anyone advise, thanks.

Prohibited Item

I thought that these items below were now prohibited but there are still loads listed ? Sex dollsLifelike masturbators, dildos, and other sex toys that are flesh-toned reproductions of genitalia or human body parts

knives policy

I have just had three items removed owing to the e.bay knives policy. They are ordinary workman's tools such as end cutters side cutters . Tools that would be in any tool box. Not knives samurai swords kitchen carving knives or any thing that can be ...

Free order after refund seller said

Hi, I ordered a ponds eye cream. The order arrived very late and also when I contacted the seller, the seller said that they sent me 2 orders as the 1st order went out wrong and that they will cover full refund. Fine at this stage. The refund I got w...

Evri

Evri have received the parcel I sent to my buyer but haven’t sent it on to them , I’ve text them phoned them but they never get back my buyer isn’t happy but it’s Evri fault I dont know what else I can doany help please

contacting eBay about a Suspicious seller

I Recently brought a plug in timer, the seller uses his own Courier and code they sent me when it arrived at the pickup point Wasn't one that they would accept at the pick up point, they told me that the correct code should be one that's generated by...

Evri Parcel Shop collection

I have a couple of simple delivery parcels to collect from an Evri Parcelshop. The email telling me they are ready for collection says that I need photo identification. I don’t have any, how do I get my parcels? Does anyone know a way round this plea...

Delivery times changed

Why do my listings all of a sudden state estimated delivery of 27th of December. We have same day dispatch and all our deliveries are arriving via Royal Mail in good time but all of a sudden this has changed and our orders have stopped. There is stil...

I posted the item without eBay's delivery

I am new to eBay selling. I made a sale and was to deliver the item to the buyer. I didn't know that I was to send the item through evri with the tracking ebay provided. I sent the item to the buyer within 48hrs. the buyer has received the item from ...

Resolved! Change postage

received a bid, but I notice that I’ve not chosen postage signed for, which I will need as the jacket is expensive. How can I change postage option ?

REVISE LISTINGS

Does anybody else think that if it was easier to go through your listings and revise prices and postage,a lot more people would do it with items that hung around for a long time,the problem is when you revise something it goes back to overview then y...

simple delivery

I have now been TOLD my item will be changed to simple delivery. I have never wanted this it seems to be a way of ebay to make more money suggesting it is to protect the buyer. If this happens I for one will stop selling on the site.

Country of Origin defaulting to China

Hi,This week I have listed about 15 items and on 5 of them, where country of origin was not an item specific requirement, I left blank as I have many times before. On re-visiting the listings I noticed that the field had been populated with China. I ...

Postage Options Again

Has anyone had it when you list an item, select the postage option (Not the stupid Simple Postage option) then when you’re item is listed eBay have changed it and added another option?? Getting pretty fed up with eBay and it continuing to force us do...

Replacement

Ordered a head torch Explained to seller that it it s faulty I left an honest, very acceptable feedback. Seller will only send a replacement if I change the feedback.

Search settings

How can I change search settings as a default to exclude United States permanently . It’s a waste of time I have to change preferences every search. I just get offered a load of options with ridiculous delivery and tax charges. I don’t want anything ...

Battery

Hi so I recently bought something that was advertised as genuine, nothing suggested it wasn’t in the ad but it is clearly a cheap Chinese or similar copy that’s got all the features, brand names the lot printed on it. I’ve been offered a refund if I ...

Getting scammed as a seller

Evening, I sold an item recently and the buyer wanted a cheap eBay delivery option which I didn't feel comfortable with. So I paid for Royal Mail Special Delivery signed for. I couldn't change the tracking number on the listing but I kept the buyer u...

Is this a scam?

I have an item up for £250 currently, I've recieved several offers ranging from £270 to £300 but have just recieved an offer from a seller offering £450 for it. The item is on a bidding timer with best offer as an option, it ends on Saturday about 9p...

Item I’ve sold is not delivered

I’ve sold an item and used eBay’s delivery service. DHLhasnt delivered it after two weeks and I don’t have the money either. So the buyer has paid and has no rackets and i also don’t t have the rackets or the money. EBay are holding the money and hav...

Multiple fees on the same listing

I tried to list an item today but the description text did not load when the item went live. So I tried to amend the listing this did not work. Them o removed the listing again same issue. I then saves the draft and finished it on my phone. EBay has ...

Take action on your eBay credit balance

I have received a message from Ebay to say I am in credit and if I do not take action before December 9th 2025, the credit balance will no longer show on your account. I have been on My ebay and it shows the balance with a negative suggesting that I ...

Postage charge for seller

If I’ve set up my listing as buyer pays 87p for postage, why does eBay charge me for a label anyways, and when quantity changes it’s multiplying the 87p per item yet all are going in the same package? I’ve been charged £5 for a label even though the ...

Buyer makes offer, I accept, he offers cash on collection, I say no and that's the last I hear from

I had a message from a buyer making me an offer for an item I am selling. I accepted his offer and he then said he wanted to pay cash on collection. I said no to that and he then said he would go through E Bay with an offer. That was the last I heard...

no option to post items to israel

used to sell alot of items to Israel 9months ago, sent via ups and royalmail but on ebay there is no option anymore called and the agents dont have any idea when eBay will allow postage to Israel, was advised to post on the forums the war has stopped...

Authenticating valuable item

So I have an expensive item that needs to be sent to Rapid for authenticating The label eBay are offering, doesn't cover the value of the item, (£450) plus there's a gabled list of numbers, and random characters in the third line of the address Two q...

Postage changes for sellers.

Ebay new message about changes to postal to Simple delivery for items less than £20 is a reversal of their decision earlier this year when many private sellers objected to this system being imposed on them. Hope E-bay cancels their proposed change an...

Simple Delivery

I sent an item using simple delivery The buyer paid for the transaction immediately I haven’t received payment into my account and the buyer is wanting a refund because he hasn’t received the itemTo verify my bank account, EBay deposited £0.001 penny...

My funds are on hold pending re-verification.

I have over £500 on hold. I have been a seller for many years and have 100% feedback. My activity has increased in the last month as I have retired, sold my house and horses and am moving to Spain. I have sent new verification of my identity as reque...

Deceitful fees from eBay

I promoted a listing and understood that if it sold during a certain period I would be charged a promotion fee.I subsequently received an offer and eBay showed me how much I would receive.’You’ll receive £1070’ (I took a screenshot) and this was lowe...

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Ebay simple post and my post no combining

I want to know how to combine postage when EBay steps in with its Simple postage.I lost a sale of 6 items because the buyer got charges a large amount for postage and EBay split the order in two so I could not combine.This is happening regularly now ...

Delivery date shown on listings

Hi. Does anyone having their delivery date on listings to appear incorrect? I have a bunch of items that are to be posted with Royal mail 2nd class with 1 day dispatch time and the delivery date on the listing is Sat 27th of December! WTH is wrong wi...

Payments on hold

hi can anyone help with information on items on hold? I’ve sold an item which has been delivered and I have received positive feedback for yet eBay still haven’t paid me. The money is still on hold

Shipping

Hi i trying to sell a product that the company would post direct to the customer rather than me posting it. How do you change the method of ebay simple shipping to your own defined one. If you cant hiw do you quote the shipping for dropshp items. Hop...

Wrong tracking details

Hiya hun tracking says it was left bh my back door but theres no back access unless the delivery driver was to throw it or scale over a 7ft wall, theres no photo as far as I can see either so could you contact them & find out where it is please? Than...

Seller won't send refund

HI, there was a VW Campervan for sale. I contacted the seller to buy it. He asked for a £250 deposit. I paid the deposit, the seller did not take the listing down. I had to pull out of the purchase, informed the seller, however he will not refund me ...

How do I get my items back as a seller?

A buyer bought my item which included 3 books. I posted them and they didnt realise they had to pay for postage fee.She lied to ebay saying the items were lost in transit when they weren't she just didnt want to pay the fee. She received a refund but...

shipping label

hey, a customer has bought one of my items and i’ve opened the shipping label and closed it not knowing that after i close it i can’t open it again and i haven’t shipped the item. what do i do.

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Fake goods

Can someone please put me in touch with a customer service phone number or email please-Got a complaint about a purchase-it was adverts genuine and it turned out to be a fake! EBay don’t want to know!

Find old invoice

A customer of mine has asked for an invoice for something they bought over three months ago as they lost the original I sent. I have been all over the site trying to find how to do this without success. I've tried to Google the problem and the answer...

Does ebay actually protect sellers?

Some background first. I had a customer who ordered 2 items and then messaged me to say he was sent the wrong items. After he explained what he was expecting i used the listing title and description to show that he had ordered incorrectly and had rec...

Ebay Simple Delivery

I received this message today quote: Starting 26 Dec, we’ll begin updating eligible live listings to Simple Delivery. This means you’ll get automatic tracking, pre-paid labels and QR codes. Plus, you’re fully protected if your item is lost or damaged...

Scamming seller

Hello i had buy 4 december canvas picture from a seller , this seller gave me fake tracking number for yodel , when i contact them they said those tracking number is scam and they didnt receive any package , i did contact seller but he even dont apol...

Simple Delivery

I have listings where I am listing multiples of the same item with free postage. If I sell more than one item to a buyer eBaye charges me shipping for each item whereas if I were to post them myself I would incur only one lot of shipping as the items...

Buyers Fees

I sold an Item yesterday for £330 but I have had £13.91 deducted from that amount leaving £316.19 as the amount I will receive. Why has a deduction been made I thought the buyer should have been paying this fee?

Poor Sellers

I bought a car radio a couple of months ago, when it arrived I complained that it wasn't as advertised and was also faulty.I have been promised a free replacement, but the company have refused to give me a full refund as the new radio hasn't appeared...

Billing address

How do I remove payment address from my account? In my account I can see my delivery address. Then when I got to purchase something I see my billing address but am unable to remove them as I have multiple (I buy things for friends and family)

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DHL not collecting but with an added twist!

Hi DHL not collecting has featured here a few times and the advice seems to be to cancel the DHL collection and use alternative means. I have a large parcel that has not been collected for three consecutive days now. However, yesterday, the DHL drive...

Jellycat - Fake Item

I wondered if anyone can help me, I have purchased a Jellcat which has turned out to be a very bad fake. I have messaged the seller and they have now removed themselves from ebay. I have tried to log this with ebay but the form will not accept the it...

resolution

do e bay ever bother giving a resolution when you report an isssue,,,,,mines been 2 months now, not a word from them !!

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Delivery dates

Hi, I have a dispatch time of 2-3 days on my shop. Ebay have set the estimated delivery date after Christmas as 27 December, which is affecting my sales. Is there anything I can do?

Resolved! HELP PLEASE

So I'm trying to sell something on eBay. Someone has purchased the item (eBay have money) but now they want to cancel. EBay want to take £30 off me for HIM cancelling?!? I can obviously send the item but I know the seller will refuse it saying it's d...

Account Restricted + Funds on Hold + Incorrect INR Refund Despite Delivery — Need Urgent Help

Hello everyone,I am posting here in hope that an eBay Moderator or someone experienced can guide me. My business is currently facing a very serious situation involving an account restriction, funds on hold, and now a case where a buyer received their...

Resolved! POSTAGE FEES

Hello,I’m having trouble setting the correct postage cost on my draft listing.When editing the draft, the only available postage option is “Use postage rate tables”, and I cannot select “Flat: same cost to all buyers” or “Calculated postage”. I have ...

My listing is not anywhere to be seen.

I listed some solid silver spoons in the category: Collectables & Art>Silver>Solid Silver>Cutlery, I was wondering why there is not even any page views, I went through the category manually by refining the list to auction only, time ending soonest, t...

Resolved! No sales at all, for around a month

I am barely getting any sales atm. When i do, i get a sale less than £20. My numbers in seller performance, have dropped off a cliff. Admittedly i am not posting as much, but that is because nobody is buying. Ebay is the online selling platform i kno...

The return of Simple Delivery

I have just received an email from Ebay saying "Starting 26 Dec, we’ll begin updating eligible live listings to Simple Delivery.... You may see a change to the courier you selected when you listed your item". DO THEY NEVER LEARN?? I do not want Simpl...

How can I set postage for items that are larger than the Simple Delivery options?

I spoke to an Ebay agent yesterday who advised I should start a new draft & "Custom postage" should come up, unfortunately it doesn't. If I change the courier options to Evri only, the system changes all of my items for sale to Evri only, not just th...

Resolved! postage

this is my message to ebay, please comment i do not want to use the delivery services you recommend for items that need age verification. they are more costly and they are not reliable.I want to use royal mail only for things i sell.not having this a...

Appeal approval

Hi, I had one of my items suspended because of policy violation. Ebay said that my item has a blade, so only age restricted postage is allowed. My item is a leafblower, and it doesn't have a blade, so I appealed the suspension. Ebay has approved the ...

Loss of half of refund

I recently bought 2 itemsI picked them up personally. Wtapped them xarefully a delivered to the person i had bought the big on as a gift. It didnt connect and was unuseable. I immediately informed i wanted a refund. 2 days later in agreement with the...

Item not received

I need help i gave the seller the old address of my carrier. I didn't know that they have changed the the address so upto now i have not received the item. What can i do please?

Scam

HiI have a payment taken out of my bank through PayPal of £49.49, it says ebay commerse on the 7th December yet I've not bought anything for £49.49 on 7 December or ever...

Refund comes out of available balance?!

Please someone help explain this to me! I sold something today after accepting the buyers offer. They reached out to me very shortly after that they want to cancel the order. I haven’t even generated the shipping label at this point so their money wa...

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Duplicate accounts - update email address

Hot mess here. Have started using new Gmail address after moving away from talk talk and want to update my eBay account. Somehow managed to open a new eBay account and link to my Gmail account. Now looking to sort this. Have closed new account but st...

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Furniture return (seller has sent wrong table)

Advise required please. I bought a dining table however the table sent is the wrong colour, to which the seller has admitted their error, eventually. The seller organised a courier originally and I paid the delivery driver directly via paypal, £50. I...

Global shipping program

Has the global shipping program imploded international buyers seem to be unable to checkout in many destinations causing lost sales and reducing buyer confidence so may reluctantly bin it in favour of royal mail international tracked which I did have...

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Issues with final cost vs offer

Hi everyone. Made an offer to a private seller in the UK ehich was accepted (£30). I am also in the UK. The offer plus protection charge should be £31.90 but when I checkout its over £35. Messaged the seller and they dont know why but they sent me a ...

Live selling

I am sick of getting messages and alerts about Live selling things about to start. I am NOT interested. How do I opt out of these irritating things, please????

change of tracking number

I didn't use the eBay sticker because the buyer requested signature confirmation. Will that be a problem? eBay won't know if the package arrived and my money will be withheld.    

Resolved! Delivery Options When Listing Trainers

Hi, I'm listing a pair of new trainers and the only delivery option given to me is DPD at £14.25. I want to use Royal Mail or even offer free postage but these options are not available to me. Anyone know a way around this? Thanks.

Biding on item

Hi!I'm just like bidding for item,but can't, because seller not posted to UK!following you can upgrade delivery to Europe, I'm trying delivery to Europe, but system not upgrade to delivery to Europe, and still can't bidding on item!so question why up...

Item lost after ebay simple delivery issue

A few weeks ago one of my sales was impacted by the issue with simple delivery. Buyer tried to open a case, but after a few days of tracking saying the item would be returned to me, I refunded the buyer as nothing was updating and I didnt want the cu...

Can anyone help please?

I sold an item which RM says has been delivered. The buyer has not confirmed delivery but neither have they opened a case for non-delivery. The day after it was delivered I received an email (not through ebay) from someone claiming to have received t...

Returned item

I returned a faulty item, within the required time limit, using the return postage label supplied by the seller, the seller seems to be claiming that they have not received it, I have tried using the eBay automated chat box but it has been of no help...

postage refunds

when your item which has been sold but is returned in mid transit but now is showing delivered but delivered back to seller, how do you refund the buyer so they get postage back? i have the item back

Return items

Hello the item I have received is broken I have messaged the seller and explained I have the photos of the item , the seller has returned the item back to my house not back at his address, I have contacted the seller to explain it has returned back t...

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returns

Hi, I've had an item which I sold and posted. It wasn't delivered as the box was damaged in transit and returned to me. Ebay now states delivered but it has been delivered back to me. How does the buyer get the refund including postage as to me the c...

posting a snowboard

I have just sold a snowboard, put the correct dimensions into the listing. Got the QR code and took it to the post office who wouldn't accept it because its too long for EVRI, the package is 1.6m long and they will only take up to I.2m. How can i res...

Need to re-print Evri postage code

I sold an item, clicked and brought up the postage code but before I could download or print I lost it. Now it sats the item is despatched and I haveva tracking number but I have no label or downloaded code to take it to parcel shop - how do I get th...

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wrong delivery

I have received an Item which I did not order it. And the amount for this item had been deducted from my bank account (auto paid). I tried to return this item but I got a reply ( This return is closed). I need your support to return and refund my mon...

Selling

A customer has asked to purchase a bulk order of 30 albums. He is asking about creating a shopping article in order to purchase and also creating a listing ( of 30 items ?) with a range of costs/ He is unable to tell me other than one specific item w...

Simple Delivery - Beware if the buyer enters a malformatted address - prepare to suffer

Anyone else getting this problem? If you are forced to use so-called "simple" delivery and the buyer's address is entered by the buyer in a malformatted manner (e.g. postcode entered with "0" instead of "O" or similar), then even if the address would...

Postage Lable For Royal Mail

Postage automatically chosen by eBay via Royal Mail, eBay know what the item was, Batteries, but it turns out batterries are prohibited by Royal Mail,they are now stuck in a depot waiting to be checked and most probably disposed of, that will be a £2...

Bladed item

Here we go again, items being removed from my listing's because Ebay thinks it's a bladed item, what a joke This is becoming. So I will add this to pair of pliers, brick laying trowels and a vintage garden hand fork . Looks like its time to sell on a...

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eBay balance fees

Some of my sold items have funds available but not in my eBay balance (one item’s funds were available from the end of last month , and a few from earlier this month .But my eBay balance is £0.00? I sold 3 items last month and the payouts were smooth...

Postage

Hi I recently posted two two orders on one label. I now have one of the orders showing as awaiting despatch but can't use the item despatched button. how do I remove it please.

Seller Offers

Hi folks, it's me again!Do offers by the seller only go to watchers, or viewers as well? Also, as a seller, can I instigate offers or do I have to wait until ebay shows this option?Any advice gratefully received! Thanks.

Luxx lights

I sold some lights, I was giving the wrong delivery from ebay, I purchased a royal mail tracking, they received the item its not on ebay system they received it, they messaged me saying they have it how can I get my funds

Precious metals

If I purchase precious metals on here and the buyer says its 100% real fine quality and not fake. If it turns out to be fake will I be covered ?Thanks all

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collection to wrong address

My addresses were not up to date, so the item I need to send is now being collected by DHL from an old address, Ive put a note on the listing on the dispatched status on Ebay but no idea if it will be picked up. Ive now changed the address in my acco...

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Seller refunded but no return label available

Seller agreed that I can return item as wrong one was sent.I got a refund within ebay but no return label email received and nothing in the return details of the item to show me a label to print.Return process is case closed when I go through the aut...

Automated Chat not Working

I desperately need to contact Ebay and my automated chat function is frozen (all greyed out). I can see the details of my previous chat but it is all greyed out and no option to click anywhere or restart etc. I have a very good buyer missing a delive...

I believe an item I have bought isn’t genuine. I contacted the seller and three days later still no.

I feel an item I bought is counterfeit. It’s a Bath and Body works candle which looks like a cheaper candle has been placed into a Bath and Body Works jar. I’ve contacted the seller but after three days he hasn’t responded. EBay automated bot is usel...

Product recall

My travel adapters have been recalled as unsafe as advised by eBay. I have contacted the seller who asked me to set up returns dispute. I have tried doing this but eBay say contact the seller I’m going round in circles

I was scammed on eBay and I can’t get my money back. The scammer is being protected by eBay.

One method of scamming is that after you pay for the product (in my case an iPhone 16 Pro Max for), the scammer sends whatever they want to a different address. When they send the parcel (Royal Mail), they obtain a tracking number as proof that they ...

Simple delivery- can buyer claim for repairs rather than return item when damaged in transit

I have bought an item which arrived damaged. The seller says it wasn’t damaged when they sent it (via eBay Simple delivery).it is a rare item and I would like to keep it and repair it if the costs are not prohibitive ( I am waiting for a quote for re...

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Wrong car part sent and refused refund

I am having problems with a seller, we'll know car parts dealer who has sent me wrong car part, window regulator and my mechanic wasn't able to fit it and when I contacted him to return it. They are refusing and stating it is out of the 30 day return...

The delivery man doesn't come.

Hello,I received an email saying that the item is on the way, but the courier hasn't come to collect it from my address yet, and the parcel is still here. I'm honestly not sure what's happening.Please contact eBay support and let them know that the p...

Brand new item sold, used and wants to return

I sold a brand new outside blown up Christmas light, the buyer received it 17th Nov. he message today saying his been using it but the light has now started to flicker so wants to return. Do I have to accept? It was listed correctly and was brand new...

Accidentally missold item

I sold a 128gb phone when I thought it was a 256gb. The phone I sold a week before was a 256gb which made me just put 256gb as muscle memory of that makes sense? Buyer isn’t happy and I’ve apologised numerous times and I said to return it but he’s re...

Refund

I bid on a phone which I won. I wanted to cancel due to not relishing daughter has already bid on another phone. I asked seller to cancel, he got abusive then agreed but said he pressed the wrong button to except the return. Now saying refund not exc...

Suspicious transaction

I was trying to buy a projector screen from a seller but, at checkout the verification process was not my number, despite me being signed into my ebay account at the time (which has the correct number). When I tried re-verifying my actual number on m...

buying - not my item

I have received an item properly addressed to me......but I didn't buy this item (a cheap Chinese toy) and there is no seller name. Is it a scam.........I have nothing like this on my Bought list. The return address is a warehouse that is still being...

Christmas wreath

Hi I bought a Cedar Norfolk wreath and the picture looked very realistic but when it arrived it was total different.It was half the size and looked like that cheap pine not real looking at all and when I contacted the seller they said I had been givi...

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Seller not repsonding to Warranty claim

Hi all, I sent a message to a seller on the 30th day after my item was purchased and as I began to experience a problem. I had a few replies from them and a handful of auto-replies but trying to resolve this under the 5-year warranty is not progressi...

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