Member To Member Support

simple delivery

How do i opt out of simple delivery, i just cant get my head around it and enay are evn charging postage at £10 to send a 99p item, complete waste of my time and effort

Simple delivery stupidity of ebay !!!

I have been an ebay seller and buyer for a long time,with 100% feedback.I do not understand ebays stupidity with taking away members rights to send there sold items the way they want,it is obvious that corporate greed has been the root cause of this ...

Postage over charged

I have been over charged for postage, I paid the correct postage (£2.94) when dispatched but now it's charged again for additional £3.18, so total I paid £6.12 for medium size parcel. Please suggest how can I go about this matter.

Contacted seller about a faulty item but keeps trying to fob me off with excuses

Purchased a set of rear light for car, item arrived as expected, fitted to car, after short amount of time 1 of the lights started to steam up/get moisture inside. Contacted seller and informed of issue, they responded with the following:- Dear buyer...

Item delivered but still showing as pending. Customer has received the item and left great feedback

Item has been recieved by the customer however the Royal Mail tracking states still pending and as a result eBay still showing as out for delivery. Can anyone help? I've emailed Royal Mail but they're absolutely useless. Is there someone at eBay that...

Selling fees.

Hi, I sold an item last month after selling it showed i would be getting £28. But when the funds became available I only got £13, now I got an email saying about fees havent been paid. I thought once you sold something the selling fees came out of th...

Products not arrived

Hello i purchased a waterproof trouser from ebay but that time i got accident broken my hand bone and i went back my home country for my medical treatment like operation after that when i came back to the uk and go royal mail office near my home then...

Is Ebay falling apart?

I've been an Ebay customer for 23 years now. It seems to have so many bugs in the system and it's very hard to talk to an agent now too. Is it just profiteering or genuinely falling apart?

hi New shop

30 hours and no listings are showing to buyers. Why paid for basic shop

Item not delivered

I ordered a book. This item has not arrived. I received a confirmation of order and payed with PayPal.

Return Postage

Hi,I received a laptop bag that was not the size I ordered, so I requested a return as the item "didn't fit" and I am expected to pay the return cost. Can I contact Ebay Customer Services directly, instead of speaking to a "bot".Any help please.Regar...

Postage

Hi, i have sold an item and the buyer has paid for postage. I tried using the qr code and they told me my parcel is 1cm too big so they won't accept it. I have messaged the buyer who cant change it their end either. Im thinking of paying to send it w...

Item returned

Hi,I posted an item to a buyer in which it was attempted to be delivered multiple times by Evri but unsure why but Evri said that they were unable to deliver. They have since sent the item back to me, What should I do?

item not recieved - no response from the customer

Hi, I have an INR case open, i overed to send a replacement to the customer but they have gone silent after this, the purchase amount is minimal so the item was not tracked, i understand if they escalate the case then of course they will get a refund...

Evri stole item during transit

Buyer has informed me that he received the parcel 'tampered with' and the item has been stolen from inside the packaging, He has asked to return the item(which will be an empty box). Surely there must be some type of insurance my end or Ebay buyer pr...

Unfortunately, this item isn’t available for purchase in your location.{e253598-1260494x}

Hiim getting this on every listing I am in the uk trying to buy a uk item please advise

I haven’t received item.

I haven’t received the item but got a message the item was delivered and signed. also I contacted the seller but said open the case. I contacted EBay customer centre but automated service. too difficult to contact to in person. What shall I do? How? ...

Creating a "don't buy again" list

Hi - does eBay enable a buyer to create their own, personalised list of previously purchased items that they don't want to buy again? Not negative feedback - just stuff that's correctly described, but I just don't want again...? Thanks!

eBay and seller have marked item as delivered to London....I live in Cumbria and can't report it und

What can I do to report this matter to customer services.....so disgusted at the moment...tracking is in German by DHL Germany !

Buyer protection fee

If a buyer is charged the buyer protection fee over and above the asking price then how is it when someone made me an offer the final price I receive is what they offered minus exactly the buyer protection fee? So both of us pay the fee?

Selling but not using Simple Delivery?

Been looking at selling an item for less than £10, when looking at custom postage and not Simple Delivery I found no problem listing it showing an extra charge to the buyer for Royal Mail UK first class post £1.80 but was not able to show a charge to...

Resolved! Can ebay let me have my draft listings back that were deleted after 75 days

Due to the ebay changes earlier this year it was no longer viable to sell my wares on ebay. I put my unsold item listings onto draft listings so I could pick them up again later rather than start again if that changed. Some of the recent changes coul...

Accepting an offer

Do i have to wait until bid expires before accepting?

money back guarantee

How do you get your money back for an item that was not even sent,seems like the the money back guarantee is an absolute joke and admin are incapable of doing there job which should include banning sellers who fail to provide the service they are adv...

Sent via a different method than the listing, wanting to finalise the order as complete

I was a little delayed, due to being away, with sending out an order. I communicated this to the seller and they were fine about it, they just requested i got it to them by a certain date they needed for. No problem, there was still plenty of time. H...

Change of password

Hi all i have just changed my Ebay password , im located in south yorkshire i have recieved an email asking if i have changed my password or logged in on another device the location has come up as Merton Greater London is this normal or not i get tha...

Change in parcel dimensions

Help please! I am a personal seller. I selected Royal Mail medium size parcel instead of Evri large parcel postage in error. My item has sold and I need to cancel the Royal Mail selection or postage completely and re-arrange to send it by Evri at my ...

item not as decribed

bought electric kettle that was described as new. The kettle has limescale in it and is clearly used. seller will not respond.

Is there a way to switch global shipping off

I decided to start using the seller hub to relist and sell similar as it is so much quicker and easier. However, I have found that I now have to go back and re -do each listing and switch off the global shipping option individually as Ebay sees fit t...

Business seller in PLAIN view does EBAY even check the basics?

So a PRIVATE seller is advertising used VW parts (in UK) They list over 1300 used VW items on EBAYThey are a LTD Company.They are VAT registered, YET of course they do not list their VAT number His company WEBSITE says they break VW cars for parts. O...

Make an offer.

Is anyone else fed-up with sellers who put 'make an offer' on their listings when they clearly have no intention of lowering the price. It's happened to me several times and all it does is waste your time. I really think ebay should do something abou...

Offer accepted but selected delivery method changed

Today I made an offer on an item, and selected "Free collection in person" as the delivery method. The total shown as being immediately / automatically payable if the offer was accepted was correct i.e. without any postage costs.The offer was accepte...

Buyer returned item

UK Seller here. I sold a NEW and sealed iPhone 16 on the 14th August and paid extra at my own cost to get the buyer the item on next day delivery , on the 22nd August the buyer contacted me asking for the item to be returned as 'Doesn't work or is de...

Help

Hi please can someone help, I purchased an item in June (25 phone case) but it wasn’t the one I ordered it was a cheap plastic case they sent, I have contacted the seller regarding this and they’ve apologised and said to choose another one I have don...

Delivery

I have sent an item through a different courier from my pre paid label and it has been delivered, any help in what the process is would be helpful as it’s showing as not dispatched as I used a different courier, I’m new to eBay

EVRi - 2 weeks not delivered

Hello I purchased EVRi postage from eBay for some trainers I sold. The trainers have not arrived and it's 2 weeks. Who deals with contacting EVRi and am I protected by eBay for refunding me for the trainers and the postage?Many thanks Caroline

Selling 4 wheels but only one shipping label

I sold a set of four wheels, they're going to be packaged in 4 individual boxes. I can buy one parcel force label for £13 but I need another 3 labels. How do I buy the other 3? ThanksMatt

Track suit

Bought a pink tracksuit off eBay for 15 pounds no tracking number took money and nothing else? Cancelled item 4 days ago still no response from eBay or seller

Age verification

I've tried buying a pair of secateurs but need to verify my age with a credit card I do not have a credit card and ebay doesn't allow using a debit card How do I get round this, please?

Any fees for private seller when selling via ebay global shipping and accepting an offer?

Had a reasonable offer on one of my listings for £160, but its via ebay global shipping.Now firstly I have no idea if this £160 is before or after the "buyer protection fee". In addition, I swear there were still sellers fees when selling internation...

Miss leading content

£48 free postage then when you open it the price is nearly the same price as the item

Return and refund.

I sent a n item back as per eBay and paid the postage through Royal Mail because the seller refused to send me a returns label. It was received via tracking 2 weeks ago. eBay have closed the returns but I still have had had no payment. What can I do?

Using Simple Delviery when the same buyer has bought 3 of my items

I had one buyer in the last few hours purchase 3 vests from me and although I have used Simple Delivery before, it's only ever been when a buyer has purchased 1 item from me.What happens when a buyer purchases 2 or more items from me?Do I have to pos...

Item not delivered after 2 weeks. Issued a refund then it arrived.

I sent a parcel royal mail 48 hr tracked which was not delivered after 2 weeks had passed. I issued a refund and filed a claim with Royal Mail. The buyer contacted me to say that it has now been delivered. What is my best course of action?

Change posting to collect only

Is there any way I can change my listing . It's saying collection and post...I only wanted collection . I have a bid so I can't end the listing .

new private account, suspension on account and policy violation on ALL listings

I have been selling on ebay for 22 years now. Starting as a private seller but then as a business seller. I have ended up with 3 business accounts because ebay insisted that all my accounts should be business accounts if I buy and sell. However, many...

Posted item with my own courier

I haven't sold anything for years through ebay, sold something a few days ago, packaged it and posted it using Evri however my funds are on hold until I use ebay own postage service, which I wasn't aware of, item already gone, can't update to correct...

Account Purchases and Bid History

I have noticed that my past purchases and bid history for the last 6 months are no longer showing. I have tried to put in a concern several times over the last week to address this technical issue with my account but no one responds. I’d like to be a...

Bought an iPhone 15 Pro Max turns out it was FAKE

I bought an iPhone 15 Pro Max on 21/08/2025, but when it arrived, I immediately noticed it was fake. I initiated a return on the same day it got delivered, and got the return post a day later. Posted the phone the next day, and tracking via eBay show...

help please

it is not valadating my bank account?, i tried to chance the bank account for payouts and now it wont validate any of my accounts?

Damaged in transit

I sent an item using Simple Delivery and it was damaged in transit. How can I recover the cost of my item? It was sent using Evri but they say eBay is the carrier

Bank account verification

Evening,For the first time got my bank account verified to get my money out of eBay.They then sent 4 payments rather than 2......When I tried to logically give them 2 payment amounts for verification I failed my three attempts.Great.What do I do now?...

Neutral feed back .....despite loving item ......as feet swelled in the heat ??

This is feed back i received ?? and ebay wont remove ??????????? Love the shoe was in good condition, but unfortunately was too tight even though am a size 38, but am thinking it because in summer feet expandNext Signature make Patent Black NEW Ladie...

My Order was delivered at a wrong address

Please, I need help, my order was delivered at a wrong address. Please I need your help. I tried contacting seller but hasn’t had anything back.

I mixed up items to return

I bought two radios from two different sellers I returned both of them but it seems I mixed them up. One of the sellers can't refund me because he doesn't have his itemI've tried three times to contact the other seller to ask to return the radio so t...

Damaged item

A glass candle I’ve purchased has arrived completely smashed. The seller has agreed to a refund, but I cannot find how to request this without returning the item (which isn’t necessary due to the damage).

This seems like a scam email from customerhelp_uk@ebay.com - please help

Hi, hope someone can offer a little guidance. I went through the uk ebay site, via the link I always use to manage my account, and filled in the contact form for email help. It seemed legitimate. The response seems very dubious. Any info would be muc...

Returns

I placed an order by mistake and I cancelled it immediately by massaging the seller which he acknowledged, yet I have not my received my money back to my account. Below is my order number 01- 13536-11950. ( Vaccunm Bags and cloth)

counterfeit suitcase

Hi all, Just before my holiday a month ago I bought what was supposed to be a remora suitase, it arrived late and we didn't take it with us and a month later we are back home and its a fake for sure. I paid appx £420 for it. The seller has gone from ...

Missing parts and pieces that were never there.....

I have a question, and as I'm surely not the only person here to have had to deal with this BS I'll hopefully get an answer I sent an item to a buyer. Auction sale, no returns. I'm now dealing with a return because the buyer believes the delivery was...

tesco points for evri label how to link

Hi there, I'm an ebay seller and since evri is official courier now on here trying to figure out how to get tesco points for those evri prepaid labels. Tesco cx service couldn't help. Ebay human agent couldn't help. Not chuffed about evri being only ...

Ebike fault

Hi I need a bit help I bought an ebike December 2024 it has not got a fault with the motor , I have tried to contact the seller but have had no reply for a week. I sent him all the details of the purchase and what the fault is, so can anyone tell me ...

Resolved! Is it possible to create a private listing/auction?

Hi, I would like to be able to sell some items that were gifted to me, to a specific group of people who are in a fan club I'm in. I don't want the items to go on general sale, but only to this group of people. Is it at all possible to create a priva...

Query about my feedback

Hi, I have always had 100% feedback, but now it is showing 99.3%, how can that be when all my feedback from customers is goo and positive? I find that I am really concerned about this as a lot of buyers check feedback, so how do I put this right?

Urgent: Fraudulent Buyer Activity – Request for Investigation & Action

Dear eBay Support, I would like to report the following buyer accounts for fraudulent activity: *username removed* These buyers are repeatedly: Returning empty envelopes instead of the actual item. Opening bank disputes after returns to obtain double...

Urgent: Verification keeps failing, but I've already confirmed my identity multiple times

My payouts are on hold, and I'm being asked to verify my details again. I've already done this several times. What's going on, and how can I resolve this?

Marking an item as despatched

Hi, I can’t seem to find anywhere to mark an item as despatched anymore and it’s showing overdue. Can anyone help?

Issuing a refund

Please could someone tell me how to issue a refund from seller, the item was delivered in January 2025 so when I go to the order the only thing in the 3 dots or drop down box is "VIEW PAYMENT DETAILS" refund buyer does not appear. Many Thanks

Dishonest sellers: Location!

Can anyone tell me how sellers can show their location as London UK, Manchester UK, etc, and then after your purchase is confirmed their location changes to China?I know we now manufacture very little in the UK (I was employed on a manufacturing site...

Simple Delivery - Combined Postage

I sold two seperate items (photographs) to a buyer in the USA (I'm in UK). eBay Simple Delivery has sent two separate invoices, and not combined the shipping. How do I get eBay to combine the shipping? Thanks for your help!

Invoice Issue

I'm a new business seller and registered for VAT so have to send VAT invoices.The issue is that the invoice shows my personal name rather than the company name which is incorrect.The account is set up as a business with the company name. How do I get...

50% refund !

Is this legaleBay have given me a 50% refund for an item I received damaged. I asked the seller for a returns label and they said no speak to ebay.ebay awarded me 50% and said keep it. i dont want it. i want perfect china not damaged.how do i get my ...

evry simple delivery = in one shop demanded my email address, the other shop did not do so : why

when i used evry simple delivery , in one shop demanded my email address and would not give me a proof of "posting", the other shop did not do so : why the difference?

Hello, can anyone tell me what I do if the parcel I wish to send to a buyer is slightly bigger

Hello the parcel I want to send to the buyer is slightly bigger than the post office suggest as a maximum. Can I send via another carrier

seller protection

Hello,I have already submitted a photo of my ID card 6 times, but my account is still blocked. Could you please let me know how many more times I need to update my account information? What is the reason for the delay?Thank you.

Postage issue

Is there a way with this simple delivery system to cancel a label and buy another one? What I really want to do is have a parcel collected as its too heavy to carry to the post-office (no car). I've tried EVRI and can't get through to anyone and the ...

Fake ebay seller

I bought a face cream from what I thought was an ebay seller on 21st August 2025 for £18.99, the expected delivery date was 23rd to 27th August. Nothing arrived and so I went to track the package and I was asked to log in to my ebay account to do thi...

ebay is bleep. Difficult to see how to get paid

Ebay is *bleep*. Difficult to get paid without spending too much time learning about their system, *bleep*

refund

The refund suggested by ebay does not include the tax I paid, how can I correct this and include the tax

Account restricted because of my feedback left? I can’t understand why.

So I purchased two jelly cat toys which were listed to be genuine. They were not cheap! I specifically always filter outside countries other than the uk. that way I know it’s getting to me faster and more likely genuine. so when I purchased the toys,...

Item sold payment still on hold

I sold item 267380137744. Through inexperience, I sent the item directly rather than using the prepaid ebay/Evri link. The buyer has received the item and is delighted with it. However, as I didn't follow the postage protocol correctly, the buyer is ...

pages

Hello, can anybody help I am getting wierd pages when I select a sellers item, all the details are showing on the left of the page & & no option to buy, save etc, done screenshot so hope it helps ; thanks for any replies,rubycon65

Am I part of a scam?

I’m trying to sell an old mobile phone, I’ve noted that my seller is located in Australia (I am based in the UK) and has only joined eBay today. Should I be concerned? Thanks

Ebay removed negative feedback instantly

Bought an item that was never dispatched. I contacted the seller several times over a 10 day period to which they never replied once. I finally give up requested a refund and left them a negative explaining that it was the worst experience I've ever ...

Ebay fees

Where can i find the percentage of ad fee costs that I am charged, many thanks

Fees

Does anyone know why I keep getting charged 72p a month when I'm not using ebay...haven't sold anything since March.

eBay help & contact

Hi, Please can anyone help me with eBay help & contact page / automatic assistant? It will not let me open page when I click Help & Contact just comes up black & grey text without letting me chat. I need some help. Thank you.

Wrong label selected!

Hi, I think the wrong label option is selected, as the item won't fit through a letterbox, but how do I change the label. It's happened a few times before and I end up buying a second label each time, therefore paying twice. My partner set up the ite...

Hi , i have sent my passport picture and my and my NI number 5 times and still my account still

Hi , i have sent my passport picture and my account still on hold. I have completed this task 5 time

Resolved! Item reported lost has now been found - What next?

Hi, A buyer reported that an item had not been delivered by RM. The buyer was refunded but just as I was about to start a claim with RM she's got in touch to say that she's found the parcel. She'd now like to pay for it. Can I raise another invoice o...

amending ads

I have a few ads on for alloy wheels of which im advertising few sizes on the same ad and now i am out of some i keep getting asked for them, is there a way i can amend the title and ad to show only what i have left in stock

I have bought something but can work out how to arrange collection. I am new to ebay

I have bought something but can’t work out how to arrange collection

purchases

My latest purchases have suddenly disappeared from my account, and it only shows 2024. Has anyone else had this experience? I've cleared cache but no change.

TECHNICAL ISSUE

I was just reading some of the problems people have had! I haven't encountered things like that but my gripe is why is eBay having technical issues. First (on several occasions) there was an issue with putting in a best offer as the page was missing!...

Still not fixed

I’m in the ukok so I had a look on eBay Canada to search for some of my items that are listed I only found about 5 even know there’s about 30 listed for global shipping, then click on an item of mine so see what other items I’m selling and it only sh...

Seller ignores contact over lost package

I abandoned a 7 yrs plus Amazon account, much used, with sellers sending damaged products, or an item not as listed and only chatbots etc to seek help from.Closing the account, a couple of years ago, joining eBay felt so much better, with goods arriv...

Batch update weight and parcel size details

For some reason unknown to me the weight and parcel size fields have been updated with duff information. This applies to hundreds of my listings.Have looked to see if these fields can be batch updated but not found anything so far. Does anyone know i...

Refund

I have a problem with a refund and funds pending .. I sent out a jacket on the 7th of August the buyer received a few days later and the same day sent a refund request .. so funds where pending .. I received the jacket back and processed the refund b...

ebays pathetic idea of postal rates question

i had a cd delivered from a seller which had a £1.50 charge on it because the potage was not enough. The seller told me thats what ebay set it at. I have noticed this as well. Postage prices are not enough and can never find a way to edit the cost. C...

Click and collect showing as delivered but buyer saying not ther

I have had a buyer contact me to say she has been into a Jet service station to pick up 2 packages i sent and they are not there. The Royal mail tracking is showing them as delivered.The address labels were printed directly on ebay so the ECP number ...

Antiques to EU from UK VAT rate?

When I sell provable Antiques over 100 years old to the EU ebay UK charges 20 percent VAT to the buyer (say in Germany), however countries such as German have a reduced import rate of 5 percent for Antiques. Can my buyer claim the over payment back? ...

Seller Charity Donations

I'm trying to list an item where the proceeds will go to a specific charity. However, the charity in question does not appear in the selection menu. The charity is definitely active on ebay. Can anyone suggest what might be the issue? Best regards.

Ebays authentication process

So a designer bag was returned as ebays authetication couldnt verify it. I have refunded buyer and have since had it authenticated by 2 professional authenticators with certificates. Im so annoyed with ebay as i was made to lool like i was selling fa...

Simple Delivery

My buyer doesn’t want to use Evri because of bad previous experience. I have opted to use Royal Mail & Evri but the buyer has only been given an option to use Evri when they check out. can this be changed for this one sale ? thank you. I’ve had to ca...

Offers sent that I didn't make🙄

Hi here's an head scratcher. I just noticed on one of my listings , a high value item that there were 4 sent offers with a discount of 14% that I never made. Is there a way eBay sends offers automatically on my behalf? I am pretty positive that I nev...

Simple Delivery

I’m getting caught out and so muddled here….how can I tell if my listed items which have been listed ages and are under £10 and I’ve offered free postage are on simple delivery? I notice some say tracked with another option for express so I presume t...

Photo editing glitch

Has anyone noticed a glitch with editing photos in the ebay app that has arisen over the last week? I can't change backgrounds any more as when I try to do so, the app crashes.

Resolved! PROBLEMS WITH LISTING ITEMS UK BASED

ANYONE ELSE HAVING PROBLEMS LISTING ITEMS ON THE UK SITE? GO THROUGH THE USUAL PROCESS AND CLICK LIST ITEM JUST GOES BACK TO THE TOP OF THE PAGE. TRIED A DOZEN OR SO TIMES. GRAHAM

Unable to upload photos when using the ‘sell similar’ option

I am still unable to upload any photo’s to my listings if I use the “sell similar” option. It works if I start a new listing, but this is costing me so much more time. I’ve raised the issue with EBay but not had a reply. Does anybody have the same is...

Resolved! No 'Evri' Option On Simple Delivery

Everything I sell apart from samples are too big and heavy for Royal Mail. I always have, and still want to use Evri, but once I sell something, Ebay automatically sell me aRoyal Mail label which I cannot use.I have un-selected RM in the settings to ...

Uploading photos

I can’t upload any photo’s atm. Managed 1 item and nothing since. Is there an issue?

Recalled item

I have received an email from ebay advising against using a nail polish dryer device as it has been recalled due to safety reasons. I haven't used it more than once or twice as frankly it proved to be more Chinese tat and doesnt work but does this me...

Simple Delivery

I have just sold an item that was listed before simple delivery was introduced. So unaware of the changes I paid for the postage with a different carrier from the one selected by the buyer. As a result EBay will not update the status to despatched an...

Updating username to receive payment

So I'm trying to withdraw what I've received from a coat I sold and it's saying if I don't withdraw it by the 23rd there will be restrictions but I don't know what that means since it won't tell me, so I changed my username but my laptop glitched and...

Buying

I need to check the dimensions of an item before I buy it; I've sent 2 e-mails asking for details but not had a response.The item has "no returns " on it so I'm stuck, reallyAny suggestions, please?

Resolved! Buyer Raised an Item Not Received Case

Items purchased last Tuesday 26th August. Sent Royal Mail 48 Hour Tracked same day.Today 1st September, customer raises Item Not Received Case, saying she wants her money back.Tracking shows attempted delivery Saturday 30 August, but 'Address Inacces...

scam? what do I do!

hi guys - I recently bought something from a seller who had loads of positive reviews but a few negative too. I spent quite a lot on this one item and the seller has supposedly “shipped” it out but I can tell by tracking that it hasn’t been. They the...

Relisting Fees

Hi there, i posted my caravan for sale. Had one bid and the seller wanted to cancel as they'd bought another van. I ensured they sent the cancellation so I would not be charged a final value fee and it was cancelled. I renewed the listing which I mad...

How do I print a simple delivery postage label on a 6x4 thermal label printer?

Selling to American buyer

I am set up to sell to UK buyers however an American has bid on my item however I cannot sell to him yet as not arranged to sell outside the UK. How can I change this

Fraudulent purchase

I have just noticed a purchase has been made to my account a couple of hours ago.It was for a digital game which appears to have had a code to use it and this was sent by the seller. I guess this purchase was made via a guest as the sale is not showi...

Lost item

I sent a guitar via Evri / Packlink which didnt ever arrive. How do i go about raising a complaint and compensation claim?

Postage cost

I have selected buyer pays postage of an item they purchased and paid postage yet I have to print a label eBay’s stated I have to pay for shipping as a buyer is this correct

Buyer wants to change delivery method

Hello, I had a purchase about 5 hours ago. I have packaged the item and generated the qr code for evri with simple delivery. However, I have just had a message saying they want it sending by Royal Mail. I have tried to find a way to do this but I can...

Ebay listing shows customs will be paid on Made in USA items shipping to USA

I just did a search for "made in USA" items located in the UK. Such an item should be tariff free since the item was manufactured in the USA. However, EBay has added the following text on the listing page between Postage and Delivery: "Due to US poli...

Simple Delivery - another issue

Hi since SD has been mandated some of my items (ties) that were listed were incorrectly sized as packets for postage not large letters.Not all about half.I give free postageNote after I sold an item I did contact Ebay as it showed as a Packet rather ...

Buyer saying item was stolen and they recieved an empty box

I sold an iPhone on eBay. Evri tracking is showing it was delivered (posted through letterbox) buyer saying they received an empty box and sent a photo of package ripped open. They are requesting a refund. How can I get eBay customer service to help ...

Video

can I get rid of the pop up that asks me if I want to upload a video every time? It’s very annoying and slows me down.

mark a item as dispatched

How do I mark an item as dispatched/ posted if I haven’t used prepaid paid label service and dropped item off to customer??

Listings Not Showing Up On My Profile ?

i can see on the selling tab i have 5 active listings but when i visit my account it says i have 0 listings, only discovered this because a buyer messaged me and said he couldn’t see another listing i mentioned ? when i spoke to the ebay bot it gave ...

How to co tact actual ebay customer services

Today I picked up some ice skates. Ebay is now telling the seller to send them to me! I am being charged for their postage.I can see no "buyer collection code" I need to speak to someone but can't find how please?