You need to make a claim against the courier/Royal Mail.
A lot of fragile items are not covered so check the Ts and Cs.
If you bought the label through Ebay, you claim via Packlink.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
