Seller News: January 2026
Start a successful new year with important updates to help streamline your business.
Forum Posts
Create new qr code , after buyer paid
HiI sold something on eBay and had postage as 2kg. Buyer paid I generated the qr codeThe package is actually 10KgIm happy to pick up the extra postage, ( my fault)I just can't work out want to do.I have a qr code for 2kg. I'm in the UK.Can I go to po...
eBay Buyer claims item not in box
I have an issue where an ebay buyer is requesting refund on a £155 item claiming it's not included in the box. In the refund notification they added a photo of the box and some cardboard but not the headset which 100% was wrapped in a green bag and i...
postage cost.
trying to list but ebay not recognising my postage options. Showing zero postage cost instead.
Cant give feedback
I cant give feedback because eBay thinks its all complete - I want to tell the seller that the image of the icebreaker top I bought shows it as bright blue its a rather sober grey - I am using it but thought they should know the photo is misleading A...
Invoices cannot be sent for items where eBay manages all or part of the postage.
I have just sold a magazine to the US. I want to put the correct postage on and invoice the buyer. It is not letting me do this. Firstly this is not the USA so not part of Simple Delivery. Secondly I am not, nor have I ever been part of GSP. My custo...
Mtian drill
I bought this drill and then it was declared unsafe to use. The seller says it is safe to use. What do I do now?
Resolved! Different address
The buyer has bid on an item and paid for it. I have had a message to say he has recently moved house and has asked me to send to a different address. We now have to buy postage through eBay to get buyer protection, full tracking etc. I have asked th...
HMRC - self employed??
Good morning I am looking for some guidance please.#I have always sold things on ebay, however it has always been things that I no longer needed or things for family. After moving in with my husband five years ago 18 months ago I began selling stuff ...
Selling
I have listed an item which according to my account has gone live bit when searched for , with or without the ebay number nothing comes up. Any ideas?
Resolved! Sending packages to the UK Shipping Centre
I am considering selling items internationally via the Global Shipping Programme. Looking at the FAQs they all reference postage labels when sending packages to the UK Shipping Centre. I've been using the QR codes previously for the items I sell with...
The buyer of an item I sold won't collect it
Hi, I sold an item 2 weeks ago on a collection only basis due to it's size and weight. The buyer paid eBay, and messaged me asking for collection address. I replied giving all of the details, and requested him to collect at his earliest convenience. ...
new delivery scam
So I think this is known by ebay but it's impossible to get through to them.I bought something from ebay and today an empty, never sealed, Amazon envelope turned up - I hadn't ordered from Amazon, then the ebay item was marked as delivered and on tra...
Ebay authetication inspection report
As a seller how do I get a response sent to ebay following an unfair ebay authentication inspection report on an item listing please?
I sold an item which got damaged in transit - help with procedure please
I just want to check I get this right.Sold an item which was damaged in transit. ebay simple delivery (Evri).There is no specfic mention of "damaged in transit" in the ebay support pages. And I can't use Chat because there are no open return requests...
Package not delivered despite tracking saying it had been
Item bought as guest did not arrive though tracking says it did. Is there any proof it was delivered?? Photo? How do I get refund?
over 18 age verification
how can I verify I am over 18 to purchase a rotary tool ? as I do not own a credit card.
Vintage Cooking Utensils - Prestige
has anyone else had cooking utensils removed for a knive policy violation even though no knives are present on the listing ?? You need to add age verification for postage which is very expensive There are 100s of these listed and it seems the AI bot ...
Ebay checkout not loading today.
Anyone else having problems with ebay checkout today? When I try to pay, the checkout page just pulses in grey screen as per picture below, but won't load.
RESOLVE ITEM
Cannot remove a RESOLVE ITEM from my ACTIVE list
customer susport
The relates to payment of a return label, how do I speak to someone from Ebay
defect removal request not approved even though I was in hospital having a heart operation
I wonder if anyone has a solution? I had to cancel some sales and refunded immediately and explained reason to customers who understood. The reason being that I was was taken to hospital and had a heart operation, followed by a fall when I passed out...
Collagen Glow Up
On 2/1/26 I purchased 3 pkts of Nutrition Geeks Collagen Glow Up for £34.94 (not from Nutrition Geeks official website, which I will do in future). The taste was different and I noticed the pkts were smaller than the official website pkt. When I look...
Return issues
Hi, everyone. I have a problem were my return has been closed. I brought a refurbished phone off Ebay, in the advertising it said it was in excellent condition, (which from their ratings ment everything is working. I brought the phone as a christmas ...
Shipping Addresses
To all sellersWe are just one purchaser who has had many rejected sales over the last 6 months due to the address. We have asked sellers, they say contact Ebay. Ebay told us to change the address. We have no house number to use instead of the first l...
Ebay refund for INR w/simple delivery but item eventually got delivered
Buyer opened an INR case and coz it’s simple delivery so ebay refunded him since there was no update on the tracking since it was posted. Two weeks after I got a message from the buyer that the item is delivered and he is now asking me whether he sho...
Packlink over charge with Evri
Hi everyone, i got overcharged by Evri as they say i did not weighted corectly the item!I have sent a 8g product and they say they scaned and it was 1.18kg !]Now they are asking for proof ! how can i send them the proof as long as the parcel is gone?
password reset
password change and lost all feedback and status any help to restore it?
Complicated return
I bought an item on here that arrived broken, I asked for a return that was accepted. The label I received was too small for the item (0-1kg when the item is 8.8kg) and eBay said via chat that the seller needs to provide a new one. They did this and ...
Product recall
I bought some night lights over 90 days ago. Ebay sent me a message saying there is a product recall due to fire risk. Seller disputes this. The AI help is as much use as a chocolate frying pan and it appears no live agents are available. Any ideas h...
Resolved! eBay Private seller using my phone number in listing!
Hi, a seller on eBay has again started listing my mobile phone number on their listings. This happened a while back and after a few messages they finally corrected the number (it's one digit out). I have messaged them again as started to get more pho...
Items
I haven't deserved my item yet I text you a few times no one respond my messages can you tell me where is my order please thank you this is all information about truckhttps://www.ebay.co.uk/vod/FetchOrderDetails?itemId=394415759495&transactionId=1007...
Adding to purchased item
I have sold one item not posted it and offered the buyer two more of the same buyer made a offer which I would accept but don’t know how to add this to original purchase.
Item not as described and caused
I received the hair color shampoo, but unfortunately it did not work as described.The product did not color my hair at all, and it also caused damage to my hair after use.Because the item did not perform its advertised function and resulted in an adv...
Change to postage
I have just sold a large heavy item which I want to be collected from my home address but I have selected drop off by mistake and I'm now unable to cancel the pre-paid postage label. Does anyone know how I now amend this to arrange collection instead...
Contact the seller problem
Hi I’m trying to contact the seller to change my delivery address but contact the seller is not working on this purchase
Click and collect
Hi all, how can I cancel Click and Collect? I have it disabled in the preferences, but it is still showing on my listings! The chat with customer service does not work now. Thanks, Krista
Return refund - postage to pay
I received an item which was not as described and want to return it. However, I have been asked to pay the return postage.Why should I do this? The supplier sold me an item that was not as described. Grossly unfair.Unable to get any sense from Ebay o...
Refund confusion
Hi all I bought two items from a seller - one after the other. The only difference was one was an offer which they accepted and the second was 'buy it now' price. I realised the items were not going to arrive before I moved address so I contacted the...
STRING STRIMMER
WHEN DID A STRING STRIMMER BECOME A BLADED ARTICLE
T
Trying to get an answer from a seller but not getting any response whatsoever
Paying for items from usa
Has anyone else made an offer for an item in the US that has been accepted, but when you go to Pay Now the price reverts back to the original and wont let you pay the lower amount that was accepted by the seller?
Postage
I have posted an item directly to the purchaser. eBay has automatically populated the tracing details with details it has created. In doing so I am being charged for the eBay postage label and the system will not allow me to cancel, despite saying th...
Delivered
Hi the item has arrived I am pay to say received. But it was not done via eBay post so no option to mark as delivered. I did review but still not showing delivered. Can you help (item is 317751050833). Lego stare wars. Gary
My private mail is listed but I still receive mails on my work mail
My private mail is listed on my profile but I still receive mails on my work mail. How can I change this?
Error 5543 when trying to accept offer from buYer
tried on iPhone iPad in the app and on browser , same issue
New charger failing after 7 months (10 years warranty)
I bought this charger 7 months ago. Now already fried. It says on the listing that is has 10 years warranty, however contacted the seller, no answer, reported to ebay a week ago, no answer. I am sick of these sellers that sell literally new garbage, ...
My account is restricted, but I never received a message on how to remove it. Any ideas?
Hello everyone, would really appreciate any solution anyone has on this. My account has been restricted, but I never received a message on why and how to remove it. I've tried everything I can think of to address it - reset my passwork, checked for a...
My account has been restricted from most activities, including listing. why? No Email
Hi, Bellow is the massage i have got. "Your account has been restricted from most activities, including listing. For more information, including how to have the restriction removed, see your Messages in My eBay." when I see the massages there is noth...
account restricted
Thank you for the guidance.I’ve signed out from the U.S. site and will continue this from the UK eBay site.My account was created for UK, so I will contact UK eBay support for resolution.
GSP
I sold an item and sent using the GSP. I posted the item on 03/12/20025 . Got a message from them saying they were running behind , it was estimated to be 18th dec-27th Dec .Buyer opening up a case a day ago as it's not arrived. I checked the trackin...
How do I get Performance & Sales reports for each UK tax year ?
I have been trying to get information regarding Performance and sales for each UK tax year going back to 2018-2019 getting the information and print outs was fine for years 2024-25 and 2023-24 , but when I have tried for further back in time the cale...
Order
I bought some window draft trim. It all fell off after a couple of days. I then tried double sided tape with some new trim and that also just came off. When I tried contacting the seller it just takes me back to the same page when I click contact sel...
Refund of postage issue
Sold item on 29/11/25. Buyer chose DHL as courier with collection booked for Monday 1/12/25. Waited in all day with no collection attempted? Spoke to one of your representatives and was told "normally in simple delivery, if the prepaid by buyer label...
Is a request for N1 spam
I have had an email telling me I must give my national insurance details to eBay or it will block payments is this spam?
I've Paid for Delivery & Import Duty, but eBay nothing arrived but eBay Buyer Guarantee won't refund
I bought an item from Japan, which was listed as free delivery but the import duty was my responsibility. I paid the duty and the delivery charges but never received the purchase. I assumed that I could recover my cost from eBay purchase protection s...
Cancel
Hi,Ive recently purchased a item on the 4th January for collection only.Ive repeatedly messaged the seller to arrange collection but no reply.Today 15th January I’ve tried to cancel the order but it’s been refused. I don’t know what to do and seems a...
Listing not showing on search
I've listed an item and despite it stating it's 'Active' on my selling board, it's not showing on any searches. Been over 24 hours since it was listed. Impossible to get in touch with a Human to try and sort this out!
Confirming delivery of two packages sent 'outside eBay'
Hi. I've recently sold three items listed successfully. The buyer and I agreed for me to repackage them for postage into 2 lots. The three items had postage options associated with them (and collection) which the buyer will have selected. I then repa...
Creating multi buy listing and not charging postage fees on every one.
I don't frankly understand how to do it?Created a listing as multi buy, have 30 items the same kind but when asked wife to add 10 to cart system added postage to every singe item, which is wrong and no one would buy that way. Please help me understan...
Missing item
I received my order today and there are lots of parts missing from it the help line doesn’t seem to be any help and the seller isn’t messaging me back I’m unsure what to do about this can someone help s
Unable to check out due to Sanctions
Hi I am an in Scotland and have used eBay for years however today when trying to check out I get the following: In compliance with applicable economic sanctions and trade restrictions eBay is unavailable in your location”. Can anyone help ?
Delivery
I have t received my order
Sending to Northern Ireland
How do I add postage to Northern Ireland when using simple delivery which won't allow me to send an invoice to the buyer with added postage
Memory sticks
I’m having problems buying a reliable memory stick, which has the correct level of memory to what it has stated, even 32mb only allows storage of 19gb or less. Why can’t ebay see the trends and eliminate the sellers from their market place. They may ...
Resolved! Parcel
Hi I want to sell hiking staffs , so the parcel is 2k and 130 cms long I can’t get past medium parcel at 60 cms
R
Refund was processed to old card which is not used anymore for long time, so how do I get my money back?
Account restriction
I'm having trouble buying stuff on ebay, every time i go to checkout I get an error message as my account for some reason is restricted. Ebay help says to check my ebay messages and emails for next steps on how to solve the issue, however i have no e...
R
After contacting seller I agreed to return faulty items for a refund. Items were retuned on 6th January and delivered on 9th January by Royal Mail. I’ve contacted seller but not received details of refund.
incorrect options whn purchasing labels through ebay
ebay is setting default international post to large letter when it isnt therefore to much postage is being charged by ebay to what is advertised on the listing so therefore it is costing me way to much to purchase labels through ebay. ive manually ch...
Return is Closed
I am trying to return a faulty purchased item and the seller is not replying to my messages. Ebay provided a Return ID and 4 hours later emailed saying The Return is Closed without any explanation as to why. I now dont know if I can return the faulty...
I bought some goods and later found out they were stolen
I want to speak to a human being from Ebay
InPost delivery selected but buyers can't select delivery
Hi all, I have recently selected only InPost for all items I am selling on Ebay, but buyers can't select delivery somehow? they get an automated message at checkout saying 'Unfortunately this seller won't send your items to xx location, you can try:-...
Item not as described
I purchased 2 digital calendars, after a few days the delivery day changed & the items wouldn’t arrive for when I needed them. I contacted the seller about returning the items and they offered a 10% discount. I accepted this thinking I could post the...
Change from collection in person to posting afterr it has been sold
I have sold an item that was advertised as collection in person. The buyer missed this and I have posted the item to her following her arranging the postage. I cannot change this on the listing to show the change of delivery option. How can I do this...
cant change postage amount to be charged
Hello,i just went to the post office & they confirmed that it would cost £1.55 to post something, but i cant change thepostage on the ad to £1.55, the lowest i can get it is £2.72 which is twice as much.how do i change it to £1.55 ?it will be posted ...
filters permanent UK Only
How can I make the Item location filters permanent UK Only?
Buying
I want to buy iPhone but keeping in view of fraud I faced I need your advice which seller is reliable and what AIG means uy
How to report a dishonest buyer
HelloA user purchased an item I was selling, which I posted in a brown mid sized brown envelope and there is video and cctv evidence at the post office. The buyer claims I sent a different item, and sent me one photo of an ASDA bag, (which has nothin...
It's all just stopped
I probably know the reason, but it doesn't stop me overthinking. Sales post-Christmas were, surprisingly good. I expected a dramatic drop, but up until last weekend I was still averaging some decent order numbers. Then, Tuesday this week....nothing, ...
refund
ebay says card refunded not recieved yet how does it normally take
DPD failed collection
Using simple delivery DPD sent an e-mail with a collection time. No collection was made. I tred to reply to DPD but my bitdefender claimed the web site was faulty. Ignoring bitdefender's protection I got through to DPD and sent an e-mail. I have had ...
How do I cancel a business postage policy from all my 780 listings please?
With the help of an eBay agent I set up a business postage policy, which I now need to get rid of from all my 780 listings. It seems to be allowing buyers to select which postage they would like to pay. They are selecting large letter rate for small ...
how do i stop buyers changing the postage i charge
how do i stop buyers changing the postage i charge
whats happened to online chat
Where can i have a n online chat, i can never get to speak to any human they never reply i dont want to phone.
How to put one postage price for any amount bought in variation listing
Hi There, I want to list some ribbon with different colours and have just the one postage cost for how many they buy. Can someone guide me how to do this please.. in simple terms please... New to all this and not computer savvy!Thanks!
Change of delivery method
My customer chose yodel as a delivery method but I’ve noticed he lives 45 minutes away and as the item is a bicycle it makes sense if I deliver it my self. He has agreed the delivery charge so it will cover my petrol cost. Also if he isn’t happy for ...
How to contact customer support
I am unable to list items as it keeps saying my postage policy cannot be flat rate and must have another option other then just collection only which I have also but I cannot select any other options other then flat rate or collection only no idea ho...
Never sell
Item what I sold on eBay was damage in post, buyer call me scam and wasn’t nice saying I sold broken item to her. I try explain to her and ask for return, send her money back but now I don’t know how have money back plus what about broken item of min...
complaint
On December 26th, I ordered a smartphone. Two days later, I received an email notification that my package was on its way. On the evening of December 30th, I returned from work and found some purple container. I also received a message about the smar...
The label won't print - it says invalid postcode in the "Ship To" address.
The post code for the buyer is correct but, when I try to print a label, I receive a message saying the postcode is invalid. I have checked it and it isn't. I can't get beyond that point. Any suggestions?
Refund items not available
Hi Ebay community!I had a listing with a product years ago. It was sold 2 times.I have received the money in my bank account. I checked for refunding the buyer (i explained that the items are not available). 1) I can't refund to one buyer. How can I ...
dishnest seller
I bought an item from these people in September 2025. After various attempts to obtain a refund for ridiculously long delays, I opened a dispute with EBay. The company pretended they were going to resend the item, so I backed off. EBay closed the dis...
No postage size above medium available.
I need to post something around 80cm long and quite large in all the other dimensions too. Ive been able to select parcel force before when selling a monitor but as im now selling a large toy it doesn't have the option to go above medium in the force...
I just got scammed by an Indian selling me a counterfeit product. How do I report this?
I just got scammed by an Indian selling me a counterfeit product. How do I report this?
H
Hi, I’m contacting you regarding the fees on my account. The only item I have listed is a caravan. The first time I listed it, the winning bidder never contacted me, so I had no choice but to relist it due to time wasters. The caravan still hasn’t so...
Underpayment fee wrongfully automatically charged
I received a message from a so-called Victoria, robot of Packlink eBay recently, regarding charging me an extra £10 for shipping, based on the following. "The courier has reported that the dimensions of your package were 59 x 111 x 25 cm" Thankfully,...
How to choose First Class Royal Mail to sell a postcard - not Simple Delivery
I'm sure I saw that eBay had decided to allow small items to be sent via Royal Mail 'letter' post rather than 'large letter' as Simple Delivery, meaning I can set postage at £1.70 for the sale of a postcard, not their price of £3.35? I can't find how...
Straight blade sales
Hi, I recently had my account restricted for having a Dispenser for 100 straight blades for sale, apparently this is not permitted under the knives policy but yet I've seen alot of listing's thats the same item but a different manufacturer? Is there ...
App doesn't work properly.
Hi, why does the search bar forget what I've just searched for then revert to searching for a previous item?... My apps up to date and I literally can't use ebay properly anymore. Thanks
Hide "Additional Product Features" from listing
I will have to remind myself in future to choose the option 'Not similar to this item' even if it is identical because eBay forces certain details onto the listing which I cannot see how to remove. For example, I am selling a vinyl record by The Kill...
Incorrect item received
Before Xmas I ordered a cricut machine and bundle.The item I received was the correct machine but not the bundle I had ordered. I received a significantly smaller and inferior bundle.The sweller advised he doesn’t have the item I ordered and offered ...
Cancel a refund dispute
I sold an item. The buyer opened a refund dispute because the outer cardboard packaging had a mark on it. I offered a partial refund which they declined. We agreed on a new amount over message but it wouldn’t let me change or resend an offer. I agree...
priority campaign
How do i stop a priority campaign? It's bed me dry.
Unrequested goods
I've received a delivery of 2 small items today that I've not ordered. What do I do with the items and how did the seller get my details?
Return for a refund
I wanted to return a hoodie that didn’t fit me but postage was going to cost me £22. I wouldn’t mind but the hoodie was only a pound dearer . Surely buyers on eBay shouldn’t have to pay so much to return an item it’s disgraceful
2015 purchase
Hihow can I find a purchase from May 2015
NON RETURNED
A buyer incorrectly ordered an item although title clearly showed sizes, and started a return process. I contacted them and they were standoffish and terse but admitted the error. I offered to send parts at my cost of over £2.00(more than the profit ...
How to cancel a listing,
I have forgotten how to cancel an item for sale, that is no longer available
Help
So, my son has sold a Pokémon card and we took pics of it in the box. Buyer received it and disputing that it’s a fake, it’s definitely not. The photo he has sent through however, is a fake and not my son’s card, there are definite differences. Buyer...
eBay for charity not working today?
Hi. I've just created a new listing (stored in drafts currently) and I usually add a donation to charity to my listings. However, the toggle button to switch on the feature has disappeared, and I can only click on 'more info' and 'done', with no way ...
Age verification
Is there any other way to verify my age for 18+ items? I’m trying to buy a cutlery set (knives, forks, spoons “not sharp”) and wanting a credit card to verify age but I don’t own a credit card, I’m 27 and have driving licence but it’s an option, any ...
Seller claims Xbox not working when it was
I’ve sold an Xbox which was working fine. The buyer said they have used it a couple of times and now it doesn’t work and wants a refund. What do I do, have I got to take a broken Xbox back that was working?
No contact from Seller
I purchased a used washing machine with collect in person, payment was made but despite several attempts at contact to arrange collection there has been nothing from the seller.I've started cancellation but it's waiting for the seller to reply which ...
Received incorrect iem
Hi, i ordered a 10 litre tin of white emulsion. However, I received a damaged 5 litre plastic pot of grey fence paint! I informed the seller and they initially asked if id accept a 20% refund (price paid £28) ? Of course I declined, they then provide...
Colour
Hi, i want to search for a plain black dress. But the search shows me every dress that has black and other colours in it. I just want to see plain black. Is there an easy way to do this search please.
Sellers origin
I'm really confused at some of the listings...they say an item is posted from Manchester or Leicester but when you check out the sellers information they are businesses listed in China Is this misinformation allowed? How can I check with eBay if this...
Buyer scam
Hi how do I report a scammer, they asked me via eBay to send them a video of the product to review condition (stupidly I did) they’ve then send me messages it appears via email pretending to be eBay paying payments been made and is on hold. I made th...
getting paid
I have a potential customer coming tomorrow to view a piece of furniture. If they want to purchase it, how do I go about getting paid?
Ebay payout issue
Hi my payout was made on 16th December 2025 last time. It is still on hold. Can u plz advise when I will receive next payout?
How do I SPEAK to customer service please?
How do I SPEAK to a human at Ebay please?
Listings
System board reports no selling issues, why am I getting the following message = Well, this is embarrassing. We're sorry, the listing tool isn't working right this second. Please try again later.
ebay AI removing my fire safety listings under breach of policy and recalled
so for the past few weeks i am battling a AI system that doesn't know what it's doing it is removing our listings without actually researching them a basically sticking them under breach of policy and they have been recalled -when they have not and d...
Resolved! Seller cannot deliver item and has asked me to cancel is this correct
Seller cannot supply item I purchased and has asked me to cancel the order to get refund, is this the correct way to get refund?
Bids changed.
I noticed that the highest bid is what is now paid for a winning item. Previously it was the penultimate amount that was paid.How long has this been going on ??
Accidentally close return
I didn’t receive my item and contacted the seller, because it was taken long to arrive I asked the seller to issue me a refund, they responded by saying that they will only issue refund once item is returned, but item has still not arrived. By accide...
Find seller
Hi all,I purchased a HP Probook 450 G6 for my granddaughter for collage a few months ago and now the screen has a fault 'Pink with Blue streaks ' i need to find the seller but I deleted the auction from my purchase finder, how can I do this. ThanksDa...
Refund
I bought an expensive boiler part 2 years ago but didn’t fit it. I now need to fit it but found that it’s not the correct part even-though the seller stated it was compatible in their description. Does anyone know if eBay can help with this problem a...
Item location
Hi,I have updated all of my personal information but when I try to list an item it states the item location is at an old address.any ideas?
How can I enable “Fitting available” on my tyre listings?
Hello everyone,I run a tyre shop on eBay UK and sell car tyres regularly. I also have a physical workshop where tyre fitting and balancing are available.I have noticed that many competitor listings show a “Fitting available” label under the seller na...
Donation totals.
Hi. With a lot of my listing, I donate a percentage to various charities. Is there a simple way of finding out how much has been donated each month. I've looked on the reports page and can't seem to find anything that just shows donation out going.
Does anyone know how I can stop eBay from combining purchases when using simple delivery
When I list multiple items I quote a size/weight for the individual item that I am selling. If the same buyer purchases a lot of them, eBay combines the order which then exceeds the size/weight limit for the parcel. For example I sell two items each ...
Underbed storage box
Hello,Im asking for help today i want to buy a shallow underbed storage box my measurements 41x41x20 i looking at every box im not very good with measurements I don't want the box to have wheels hope someone can help thank you
Masonic items
Hi. I recently started selling Masonic items online. I am using stock images from an online site. Ebay is full of the same stock images as sellers use the same site for their stock images. Another seller has been constantly harassing me to remove my ...
Problem with postage policy defaulting to another
when I am creating a listing I select the policy I want to use from my list but before I get to the submit button the policy has defaulted to another from my list I have even tried revising but the same issue occursIts driving me mad!!Can anyone help...
HOW DO I CONTACT EVRI ABOUT A PARCEL DISPATCHED 3.1.26?
I dropped a parcel at the post office on 3.1.26 but it is still showing s dispatched 3.1.28.I dropped 2 other parcels off at the same time and they state that they have been delivered.How do I contact Evri about the outstanding parcel as my customer ...
postage
Trying to list an item, no option for oversized package
Resolved! "Available funds" not showing up in seller hub.
I can see that i have clear funds, and have even been messaged to say that I have a usable ballance.From a previous sale I have a registered bank account and I am attempting to withdraw my ballance. From sellers hub, I click on payments and expect to...
Ebay still selling items not approved for the UK market
I bought a 6"+8" Handheld Mini Chainsaw Cordless 21V Electric Chain Saw Wood Cutter Pruning from ebay but then had a notice saying that the saw has not been approved for the UK on safety grounds and that I should not use it.However, the seller has no...
Fleece jacket/ coat blue 16/18
Good evening I sent a offer out customer for a jacket was on for £12.00 sent a offer to then for £10.00, they accepted offer they have paid full amount of £12.00 .Why has this happened.
Seller manipulating ebay policy to avoid refund or return
I purchased an item that was faulty. I contacted the seller. They agreed to make a refund.They then stalled for a number of weeks, lots of emails to pacify me.The time window for raising a case passed & now the seller doesn't communicate. I've spoken...
Resolved! refund not received
On the eBay site it states that I have received a full refund, however, on my credit card statement there are 2 entries that show the following: 1. That there was a refund, on 19th December 20252. That, this was reversed and I have been charged, on 1...
Return
I bought an item then I wanted to return it the seller has sent me a full refund but there isn’t an address or a return label to send the item back what should I do
Returns and refunds
I sold an item (a calendar) via the Global Shipping Programme. The buyer has a parcel that he claims he has received the wrong item. The photos show bone china Royal Albert which I did not send. The sender address on his parcel is not mine. How do I ...
Resolved! Package Not Collected from Parcelshop
A package was dropped off at a Royal Mail Parcelshop by a seller, but has not moved any further in 2 weeks. Is this normal? Or am I to assume at this point that the package has been lost in-transit?
Cancelled return
I tried to return an item, I started the return process, got Post Office QR code, took item to Post Office but refused to take as item was too large. I cancelled the return process. Now I need to return using other option Parcel Force. But the option...
messages have not been sent. Any avice
Hi all. I am now getting notifications that messages have not been sent. Any advice please
Unable to print postage label saying an error
Unable to post postage label. EBay message send to cancel order and let the buyer know. The buyer says they have never had an issue before. Please can you advise how this issue is resolved. What does the buyer need to do to their label and how can th...
i cant message sellers , i have complained about this many times
i cant message sellers , i have tried many sellers for over a year and it wont allow me to contact any sellers at all
combined postage
Hello - just wanted to clarify combined postage - after looking at the ebay help on this they seem to suggest it's still possible to combine postage as it was done prior to the simple delivery - is this the case? I'm so confused with all the changes ...
Can’t send parcel because Royal Mail didn’t pick up
Hi I’m hoping someone can help me. I booked a Royal Mail pick up for my parcel (I’m the seller) twice, twice they didn’t turn up. 3rd time I left the parcel outside to be picked up and they said no-one was in so cancelled the pick up and I don’t get ...
Income Tax Reporting
Hi - Is it possible to generate reports for Gross income , fees etc for Uk income tax reporting ? Thank you .
I am trying to find and contact a seller
I am trying to find and contact a seller who I know was active in 2012 but need to know if still is.
Offer rejected by ebay
When I try to make an offer on an item I get a message saying item is not available for sale in my location
Not used prepaid label
I have sent an order out without using prepaid label. The buyer has received but I haven’t got my money
Selling
Hellowhy all of a sudden am I getting so many chances to offers on many itemsout of 75 listed I get over 40 Almost every offer I send is knocked back and I don’t make a salewhat your computer is up to I can’t decideyesterday I reduced 3 or 4 models s...
Sending reminder invoices
I sold an item 2 days ago and still awaiting payment. When I select send invoice I get a message "Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice." How can I send a reminder ...
Scammed (I think)
This is going to sound so silly but i bought a rather expensive item back in 2024 may, and it never arrived, a lot has happened since then and i honestly forgot about it but i just now stumbled on the old confirmation emails and the seller no longer ...
DHL agreement not in place?
Hi All, I'm a very infrequent seller on here and have found that the parcel is too big for Royal Mail (but I think I chose the biggest parcel I could at the time) - I contacted an agent to change to DHL and was told the following:1. Ebay don't have a...
Buyer protection options for international purchase damaged in transit
Hi guys, wondering if I have any options other than return for a refund?: I bought several model horses from a US seller and one had a damaged box (sold as mint) and another a broken leg. These clearly happened on the journey somewhere as outer packi...
Refund
I ordered a framed painting for a Christmas present. It hadn't arrived by the due date and the seller said it was in a backlog at evri and asked me to wait few more days. I did this 3 times but eventually thought it wasn't going to arrive so eBay gav...
Large parcels
I am trying to list a golf club to sell . The box is 119cm long so bigger than medium but I cannot see any option to change this . The worry is it will sell , I take it to the post office/parcel force and it will get refused . Any clues how to change...
Sold an item illegally
A seller sold me an item illegally which I only found out when the manufacturer blocked the device remotely and informed me the seller hadn't paid for the item, therefore wasn't theirs to sell. I was only made aware of this after the return period pa...
Resolved! I'm going round in circles
Hi all, I ordered an item on ebay that should have arrived by today - it hasn't. I have a number of issues now: The tracking info is blank and using the tracking number directly on the delivery company website says it's not recognised.I went to ebay ...
Cant find a saved qr code
I saved a qr code to take to post an item I sold and now i cant find it and it says the label has been generated
Resolved! Seller fraud - wrong model of eReader
I bought an eReader for an elderly relative last May - Kobo Clara BW - new £130 I bought for £100 used. Over the Christmas period my Gran told me that the eReader was much slower than she had expected. I looked at it and it turns out that I was misso...
I accidentally posted an item to a previous buyer
I posted an item to a previous buyer - I accidentally used the wrong QR code. I have messaged the person who has received it but not heard anything. I have been unable to contact e-bay. I have refunded the buyer but he still wants the item but I now ...
Unable to get prepaid label
Hi, is anyone else unable to download the prepaid label currently?
Item shipped to local collection point
Hi Guys. I had an item shipped to my local collection point Argos. The item has been delivered there but I have no ready for collection email from Ebay with a barrcode for argos to scan. The seller says he has done everything he needs to do but when ...
Click and collext code
Hi i have bought an item and i had it delivered to argos click and collect. Tracking by royal mail shows the item as delivered to the collection point. I have not recieved an email to say its ready for collection or the six digit code that lets me co...
Resolved! Hi im selling a coin £2000 but buying is asking me to buy an apple gift card
Hi im selling coin £2000 and the seller has asked me to buy them an apple gift card of £250 also and they will send the money with the £2000 for the coin so she said she will add the £250 onto the coin price - £2250 plus £20 for any inconvenience ? I...
walking shoes size uk7
just to make sure they are uk size 7
DPD germany missing parcels
I purchased a tyre from germamy on Sunday, it was picked up by dpd yesterday in germany, and was delivered to an address in germany this morning. I am in the UK, it has not been delivered, DPD have made it disappear. How do I get a refund when EBay c...
Resolved! Combined Postage.
I am combining postage for 7 items that have been bought and want to know if the difference in the postage gets paid directly to the buyer or do I need to send it seperately?
how to get invoice to pay for multi items in a bundle
How to get an invoice for buying bundled items
deleted items
I have accidentally deleted a large quantity of listings that i meant to put in unsold can anyone help me get these items back
Query about Condition of item being listed.
I am trying to list a used cot but the only Condition option is new. How do I change that?
Account Restricted,
Ive have recivied a message from eBay, stating my account is restricted, im selling tobacco plant seeds for flowers and leaves etc, all grown in the UK and shipped from the UK. Im at a loss as to why this has happened, and is now effecting my busines...
Delivery in person
I want to deliver a sold item locally. eBay's help bot is predictably useless on the subject. How do I make the delivery in such a way that I get paid by eBay? Thanks
Variation Listings priced individually
I am a Private Seller. Can anyone advise how i can i List multiple variations each with their own cost all within a single listing?
Wrong delivery
HiI placed an order for three servings of Japanese green tea. I only received one. I've already paid a lot of import duties on it. How can I get the other two packages without paying the import duties again, since this was an incorrect delivery? Than...
Wrong user name after login.
I have been unable to access my true account. I can log in but then the username is totally different, the feedback is zero and no listings. I can log in via google, if i try just using my password it tries to send a code to my old number, ive tried ...
Notification issues.
I do not have this item saved in my eBay. How is it allowing notifications like this? I cannot work out how to switch them off!
Changing price on item already sent to 'watchers'
I sent an offer to around 3 of 4 'watchers' with a reduced price on an item and I've heard nothing since. I want to reduce that item now but I am unable to as Ebay have a green banner stating that I've sent an offer to buyers, almost implying that I ...
Missing item
I recently opened a return as 2 items missing from my order the seller says they have posted these out to me again but want me to close return now it means I have no way back if I don’t receive them what should I do
Ebay issued returns label for Parcelforce. Item too heavy.
Under buyer protection Ebay has issued a Parcelforce 48 label so I can return a severely damaged item. I took it to the local depot this evening and they inform the weight limit they accept is 30kg. The item weighs 42kg. What can I do because I canno...
Two seperate orders shipped together, how to mark both as dispatched
I recieved two orders from the same customer within minutes of each other, as the selected postage for one was 2kg, i was able to ship both items together, but im unsure how to mark the other order as dispatched, as only the one delivery QR code was ...
Customer service chat GREYED OUT AGAIN
Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...
Broken hoover
I bought the hoover 6 months ago £119 and the engine has went. But i am unable to contact ebay about it. Because it only brings up recent orders. How do i get this sorted. I did contact seller. But got no response it was a new hetty hoover it should ...
Selling
Hi, i am trying to accept offers but when i click accept, a white screen comes up saying null so i can't accept,does anyone have any clue why?
Resolved! convert my bussiness account to individual account
Hello,i am writing to request the convesion of my ebay account from a bussiness account to and individual(private saller)account.the bussiness account was created by mistakei am currently a student in the uk and sell items occasionally as a private i...
Parcel stolen
I live on high st dhl left parcel on doorstep and didnt ring bell my parcel was stolen and ebay class it as delivered any ideas as ebay wont talk to me
Missing Evri Delivery
I recently posted an item to a buyer that went through Evri on Simple Post. The parcel was delivered but the items were missing. Full tracking available but the picture the Evri Courier posted is completely blurred. The picture the buyer has sent me ...
Sold treadmill for collection only, buyer now says they will pick up via parcel for – what to do?
Hello all,I just sold a foldable treadmill for collection only from my address, and a buyer accepted my offer. Throughout our messages the buyer gave the impression they will be coming in person for pick up, but today they let me know they will arran...
eBay UK HMRC VAT nightmare - countdown to account restrictions.
Hello,eBay insisting on VAT reg number or face selling restrictions.Previously sole trader, now limited company. Combined turnover showing as just over 85k.Accountant confirmed VAT threashold resets on changing ST to LTD and they sent letter to eBay,...
Parcel dimensions on pre-paid label incorrect
I am trying to post an item but the pre-paid label is for an Evri medium parcel with a maximum size of 61 x 46 x 46cm but the item is actually 86 x 20 x 20cm. I cannot change the parcel size an option, is it the sum of overall dimensions that is impo...
Discovered that item has not arrived ( was abroad) after 90 days
Hi, What are my options if an item I bought in August did not arrive? I bought a blouse for £50 and went abroad just before it was due to arrive - I was told that a parcel had arrived so I assumed it was my blouse. When I returned a couple of weeks a...
Custom Postage - I am not getting the option!!!
How to select Custom Postage for DVDs? I am using the following category: Collectables / Transportation Collectables / Railwayana / DVDs & Videos This is perfect for what I want to sell but, I am not offered the option despite showing cost at £10
sent incorrect item, 90 days+, how can report seller (repeat offender) and obtain refund
Ordered 4 Oct, received incorrect item 17 Oct. Immediately contacted seller to advise, was told correct item would be resent. Ongoing saga of me chasing it up and seller telling me it was on its way. Notice seller has form for this exact approach in ...
