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Accidentally close return

I didn’t receive my item and contacted the seller, because it was taken long to arrive I asked the seller to issue me a refund, they responded by saying that they will only issue refund once item is returned, but item has still not arrived. By accident i closed refund request when actually I was wanting to report that I still have not received item. Now I’m am not able to put my request in as showing case closed. I want my money back as no item has been delivered.

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Accidentally close return

If you opened a return you can still open the correct "not received" case.    So select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arr...
and escalate it 3 complete working days later to get a full refund.

 

 

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