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Seller News: December 2025

Check out our latest updates to help optimize your business.

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Moving Countries

Ive had an ebay shop for over 10 years. I opened it when I lived in the UK and in 2018 I moved to France. Am now back in the UK and eBay have told me I cannot change my country back to the Uk and I have had to close my shop for now as it says I am lo...

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Cancellation refused

I need to cancel an order that was never dispatched. I don’t have funds to cover the promoted listing fee upfront. I’m requesting that the promoted fee be credited so the refund can be processed without requiring an external payment.

Featured shop

I have just upgraded my ebay UK store to a featured shop. I have done this because I am interested in the features offering free exposure on the European ebay sites. Does my shop and my listings now just show up on the other sites or is there somethi...

Multi-buy for 5 or more

I am a business seller with a Basic Shop. I have multi buy offers on most of my listings but can only seem to set it for up to ‘Buy 4 or more’. I have seen other sellers have Buy 5, 6 etc in their Multi-buy Offers but I just cannot see how to do that...

Who authorises ‘authentic’ items

Hi, recently bought some 2nd hand asics trainers.The trainers were defective in that the sole came apart from the shoe straight away. I have worn many pairs of asics and they have worn exceptionally well and I’ve never encountered this before. I can ...

Buying silver jewelry without hallmark

Hi, I've recently discovered that selling or buying silver jewelry above a certain weight needs to be hallmarked under the UK law, I've purchased quite a few pieces from on eBay from multiple sellers and the only thing they ever had was a stamp 925We...

Settings

Hi I am using a tablet PC but want to show the desktop site all the time not the mobile site. I am using my browser and set it to desktop but it keeps reverting to mobile.Any ideas?

Negative Review removed

I bought a phone case set from a seller The product was never delivered but seller obtained fake delivery confirmation and then refused to resend or refund. Only agreed to refund after involving eBay and threatening to bring legal proceedings. I obvi...

Closed Return Request

I bought an AirPod Pro case from a seller here in eBay, unfortunately it didn’t connect to my phone and the seller is not honoring the return policy. Turned out he closed the return request that I opened and I can’t even apeal. what should I do pleas...

Negative feedback

Has anyone else came across when you leave negative feedback it has not went on to seller account I had issue with seller put negative feedback and it is not on his account I feel this is to keep buyers from knowing the truth about sellers

dangerous

i bought 2 plugs 2 to 3 for toothbrush they arrived pin broken and completely out and was made of cheap plastic the other one was not sealed together big gap all the way around. these are not meeting uk safety standard started a return but i feel the...

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Resolved! Strange behaviour on ebay web-site

"Buy it now" is disabled on all (or at least the ones I've tried) items. Other things are disabled too (such as other buttons, browse images, etc.). I cannot even buy my own items.There has been no change on my end, and I could make purchases earlier...

Tricked into closing a case

Hi everyone I'm wondering if you can help me. I opened a case with eBay as a chair that I ordered for £700 I did not receive. The seller said that if I close the case as it's bad for their account they would refund me the money. I didn't know how the...

Is the seller telling the truth or does he regret getting only a small amount of money and lying?

I have purchased from eBay without problems even this week. HIM: Hi eBay postage says no service available, incorrect address or details, will cancelled the order. Thanks This seller is using the Simple Delivery programme to post this item. For posta...

Drop in sales. page views down 30% Sales conversion rate up .6% What can I do?

Hi All.Having severe issues with my sales, doing all the usual stuff, listing regularly, at least 5 most days. Sending and accepting offers. I am a top rated seller.Presently have another 25% off sale going on.Where have all the customers gone? anyon...

so-called restricted things on sale

so i am from a community that is hunted by the majority down south, Tamil hunted by the Sinhalese, for political and other reasons. I sell something that is a representation of the homeland of our people and i have not had much success, it don't matt...

Price of an item - ALL the same??

I've just been looking to but some Beta Sitosterol. for the first time that I can remember EVERY (and I mean EVERY) seller selling 1000mg capsules is charging the same price regardless of which brand (Pure vital, Megavites, Eco Vits , Amino Lab) or w...

listing page gone

Please help me; I am unable to contact eBay customer service because when I click on my shop name, it displays the message, "Sorry, this shop was not found."

Offers to buyers locked my listings

I have been selling on ebay for 14 years and recently I saw a button on my selling page '' Help to close the deal by sending offers to buyers '' . So I did send offers to interested buyers with price reduction in order to make a sale, however now all...

i want to remove simple delivery

Hi, I’d like to remove the Simple Delivery option from my eBay store. It’s currently preventing me from seeing buyers’ addresses, and I prefer to handle shipping manually using my own delivery method. Could you please help me disable or remove Simple...

Qr Code question

Hi. I've just sold an item for the first time in a year or so. I didn't realise there was a QR code that I needed to show at the post office. I only noticed this when I went to mark the item as dispatched. I've paid for recorded delivery, I have reci...

Problem with duplicate listings

Hi everyone, I have read up on the forum about a problem some sellers are getting with dupicate listings. I could not find the exact problem I am having.At the end of my auctions I relist manually from 'Ended' sometime back to auction, sometimes to '...

Unable to buy Tool blades

Today I wanted to buy some multi tool blades for my Makita power tool for a job I have to do. Only to find that this is not allowed, unless I can prove my age by means of a Credit Card. NOT a debit card.As I don't and never will use Credit cards, bot...

listing template

i designed my listing template couple of years ago. I just happen to restart my ebay shop and edit my listing template. however i do not know where is exact link where you can EDIT your listing template? after long years i dont know where i did it or...

Shop

Can someone please explain to me why when I first decided to open a basic eBay shop it was 27 pound and now that I've decided to close it this month it's went up to 32.50 how does that work

Random offer

A company has sent an offer I didn’t ask for. Usually you can delete these. This seemed to delete from notifications page. It still shows in the bids and offers though? any idea how to get rid of it?Thank you

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Auto Reply Messages

I have been looking for an out of office hours auto reply message setting and can not find anything except the time away auto reply for long periods like holidays. As a business, I don't want to be answering messages at the weekend or evening and cus...

No October packaging voucher? (Featured Shop)

Hi everyone,I just wanted to ask if anyone else with a Featured Shop subscription hasn't received their monthly packaging supplies voucher for October?We have 2 active eBay shops with Featured subscriptions, and neither account received the usual vou...

Cars

Hi guys need help looking to bid on a couple of cars it won’t let me for some reason its keeps showing up this any information on how to change this.thanks

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MC011 Action required - Payouts on hold

We have MC011 (not suspended), was selling branded imported fragrances and sales spiked. We have invoice from our supplier who is authorised to sell in the UK, the email says we need to submit the following:- Documentation that shows that you purchas...

Buy Now not working

Hi, my account is currently under review for Payouts. They say I can still sell but I have had several people try and place orders and God only knows how many others who haven't messaged saying that when they try and make a purchase they get an error...

Account Suspended

My Account is suspended I have massage I need update all my tracking numbers sold items but is somes unavailable because they allready added automatically ready delivered also is automatically added tracking numbers. ??

Thanks

From swazioak109 to sellers. Recently I have had tremendous problems with my phone and really do appreciate the assistance given by sellers to help correct the problem. A great thanks

Resolved! Problem uploading item

Hi, I have a shark diving experience in an aquarium, but eBay won't upload, does anyone know if this is a restricted item please? I can't find it in the restricted items and I'm having issues contacting eBay. Thanks to anyone that can help me with th...

Templates in description

Many moons ago when I first started selling on eBay there was a lot of kerfuffle about the templates lots of sellers were using within the main body - the description - and that ebay were going to disallow use of those. So I've never gone down that a...

How to have sales every day

How to have sales every day,l am a private seller with over 800 listings,list almost every day, still can't sell every day. Will l have more sales if l register as a business seller?

Verify your business information

I am reaching out because I have been experiencing ongoing difficulties verifying my business information for my eBay shop. The system keeps showing the following message:“The legal entity type (e.g. LLC, Corp, Inc.) on your company document does not...

Resolved! I click "Create an alisting" and a blank page opens, preventing me from entering product information

I can't add a new product - the page for entering information is empty. When I click the "add/create listing" button, it opens a white page and doesn't prompt me to enter any product information. Why did I have this problem, and this will be the firs...

Search for a crime documentary

Hi, i've been looking for a crime documentary for months without success,so thought I would ask this group.The documentary is called Murder in the Car park and has three episodes. If anyone can point me in the right direction as to what channel I mig...

Hello got a phone

Got a phone from a seller faulty after 3 months, returned they sent me a replacement , which is faulty after 10 mins after downloading all my info onto it, can’t get them to respond and can’t get eBay to do anything , don’t know what to do

bed

i was recently looking for a trudle bed and then i messaged an account who sells beds, i will also leave a screenshot of their account, i asked for a discount and they asked me to message them on whatsapp so i can pay in cash when delivery happens, s...

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Reopening my old shop

Hi all, please can you help me!! I had a shop with I think around 50 items. I decided to close it but would now like to reopen it. Would it be possible to have the old item put back into my shop. Without me having to recreate them all again?

Amazing

Ordered pair of black trainers photos showed them in black and top of box Item arrived but inside box was blue different ones Seller said it can't be them as they did not have blue ones! So post office must have opened packaging replaced trainers wit...

Resolved! about suspension

Hi, my account was suspended, after contacting with ebay helpline they reinstated my account. I am listing my products everything is fine. But, i am seeing a banner on my store that my account is suspended see message. can anybody please guide me?

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Global sales decrease

We're a small charity based in South Cumbria, UK who have been selling on eBay for over 15 years. Recently we have noticed a decrease in international sales via GSP. We assumed this was due to the instability of US sales recently as well as the EU GP...

Refund

Hiya please confirm that you I haven’t received this items and I need asking them to refund me but it’s taken more than week still now they don’t refund money,

is a scammer

Recently had a successful dispute with this seller which I had to do via my bank as eBay proved useless favouring the seller and refusing to hear me out as a buyer So I bought the Samsung galaxy fold 7 on July 25th for £1470 in hindsight yes when som...

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Logged in to 2 PCs at once

Hi, We have one log in for our eBay store but multiple people need to be listings items at once. We have tried this in the past where 2 people log in and create multiple listings but the computer does not like this and crashes out. Is there a limit t...

Cancelled item

Can someone help I have accepted someone’s cancellation of an item, but then eBay charge me £25, even though I hadn’t received any money yet. Can someone else why this would be.the pending total was £180  

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Pandora bracelets and other Pandora items

I just wanted to let other buyers know that there are a lot of fake Pandora items on eBay. I purchased a bracelet on eBay for a Genuine Pandora bracelet the charms were not by Pandora and it arrived warped the seller was very rude and when I asked fo...

Packlink over chaging for parcel

Hello hope someone can help. 3 weeks ago send a parcel through packlink with Evriget a email saying my parcel was over the maxium the courie will take, the email stated the Royal Mail size. I messaged them back saying it never went with the royal Mai...

Uploaded images appear fully black

I'm unable to add photos to my listing from my computer.Any photos I add appear as fully blank or black. I have tried changing the image format, checked the Ebay system status board and clearing my cache.I am using Firefox.

scam? what do I do!

hi guys - I recently bought something from a seller who had loads of positive reviews but a few negative too. I spent quite a lot on this one item and the seller has supposedly “shipped” it out but I can tell by tracking that it hasn’t been. They the...

It won’t allow me to purchase

When I add things to the basket then try to checkout the item, I then get a weird code implying the item isn’t available. The card works to purchase. It’s very frustrating and happens on multiple items. thank you if you can help

Second account

Hi all! I have had an account on the American ebay.com for many years. I have been living in Portugal for the last 8 years. I want to sell some of my goods worldwide. To do this, I want to continue using my ebay.com account. However, I only want to s...

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Nectar points cancelled

I bought 2nd of June 06-13357-72269 For this order was added nectar points but later on 22nd of August was taken off I contact nectar points customer service and they told that my order on eBay was cancelled when it was not . As why they see that ?

No delivery

Ordered bag of dog food on 16th August it's now 30th not received No reply from the seller after I've sent numerous messages eBay are saying the matter is resolved and it isn't. I want a refund nowI am a pensioner can't afford to be out of pocket for...

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