Member To Member Support

Resolved! Refund request

Hi, I'm new to selling. My first sale happened but they contacted me about getting it posted (I had listed collection only because of health issues. I'm had communication with the buyer and have said I will send them. But a few hours later I got a me...

Request a limit increase

How do I request a limit increase? I've been severely restricted, but I really need to post ads. What should I do?

Resolved! Moved from Australia to UK

Can anyone help please? I used to live in Australia but I've moved back to the UK. My location still says Australia although I have updated my details to my UK address. I want to sell some items but I'm worried that it will appear I'm in Australia. D...

Ebay

I need Ebay to contact me. Their automated ai listing removal tool has failed, the appeal has failed, as the agent obviously didn't understand the listing. There's a few listing's that are for circuit breakers, showing the positive and negative being...

seller account

on 6th of Jan E/bay transfered all my funds from sales to my bank. thank you. however I have sold several items since then and the balance does not show in my sellers account. where is the money?

How to close and delete all my eBay accounts

I would like to close my eBay account and have it deleted. Please tell me how I can go about doing this.

A

A buyer left feedback I want removed, I appealed it but eBay said they won’t remove it even tho the buyer has admitted to my product to be in working condition I want to contact a human being not a automated bot but that doesn’t seem possible so I’ve...

I've made a mistake as my package is heavier than i thought it would be. What should I do?

I have sold an item and I've now realised that I've made a mistake and that my parcel is bigger and heavier than I expected. What should I do as buyer has already paid for the postage?

Can i get a refund on a fake perfume

Can I get a refund on a purchase I bought as I was a fake perfum

Resolved! Set up a seller account

How do I set up a seller account? Ive been trying for an hour an no luck and its getting annoying.I created my listing and it told me there was a hold on my account until I was verified and to contact customer services. Cool.got a call back, person d...

Sale

HiI've listed lots of items for auction. I expected it to last 7days but people are buying and paying for the items on the first day for the price I started at. Why is this happening? One guy messaged me with an offer which I refused so then went and...

I received an email. Then But can not chat them

Hello ceylonmart_7,We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for...

Total Lack of Sales

I have posted about this before but the situation is getting worse. We have gone from being quite a healthy business to having virtually no sales at all. We have just experienced our worst Christmas period on record. Are we alone or are others experi...

Resolved! Help

I want to change my individual account to business one but it does not going through, like I receive the OPT number when I put that in it does not go forward

Credit

Does anyone know how often the banner appears offering £10 credit for downloading ebay app? Im about to make a large cost purchase and saving a tenner would be great. Thank you

I moved from France to England and have been told I need to open a new account

I wish to sell some coins. I moved from France to England and was told by ebay that I had to start a new ebay account, with a new email address. I have opened a new account, but am being told I can't sell coins!Tried to contact ebay and getting nowhe...

Idiot seller

Rubbish seller

Resolved! people cant see other items im selling

Hi All once i share a link to my listing on facebook, people who click on the click are unable to see my other items i have for sale. i am a new account, does this matter? Thanks in advance for your help

Postage address

I have recently started working in the UK and want to bid something here in the UK, however when I want to bid it keeps saying that shipping to South Africa is not allowed but I have changed my shipping address on ebay to my UK address. How can I ove...

Item not received and refund options

Looks like this item is fake as a last buyer has stated. I would like a refund as its hard to contact buyer and I have not received or item has not arrived.

File Exchange Gone !!

Now that file exchange is gone how on earth are you meant to bulk manage anything ? Seller hub is limited to 2000 listings and the reports download does not include all the details of each item, just basics, like prices etc. So no more bulk changing ...

Sold not collected

I've been paid for an item but after contacting buyer twice asking when they would like to collect ive heard nothing back anyone know what I do next. Thanks

Taking £1.00 from my bank

Does anybody know why ebay keep taking £1.00 from my bank account, 5 times this month already, it shows up on my bank account as a 75432788 transaction, any ideas

Need a get a call back from an agent

Need to get call back from an agent

'Ready to Resell' on main screen and 'Resell' button on purchases - IS THERE A WAY TO TURN OFF ?

Hello Everyone, Does anyone know if there is a way to turn off the (new) 'ready to resell' box on the main screen and the 'resell' button on the purchase history screen ? I have never sold, nor do I intend to sell, purchases I have made and find the ...

Deep fryer not showing on my purchases and tracking

Hi,I ordered a deep fat fryer and I had an email saying it was due to be delivered today. Unfortunately it's not showing up in my purchases and when I click on tracking it says unable to find order

Account has been suspended

Hi my account won’t let me purchase things on eBay as it says I owe eBay just over £20 but I have no idea why I would owe eBay £20

Active listing showing as sold

I have just sold an item. I've been in contact with the buyer and they have paid but the item is still listed as active and says I have sold the item.I haven't received the buyers address and postage details.

Resolved! Item locations

Why can't Ebay's website default to your actual location. It always goes to "Default" which isn't really anything.Unless I request it, I normally don't want to see items from the US as I'm in UK, for example.And even more, offers also come up from ot...

Can I list a ResMed Mirage Quattro Full Face Mask CE 0123

Why am I unable to list a ResMed Mirage Quattro Full Face Mask CE 0123 as its just the mask & CE marked so not a restricted device

We’ve received an issue from our end. Please try again

I keep getting this issue when listing a product. We’ve received an issue at our end. Please try again. I’ve updated bank info and address details but still no luck. Help?

Bought

Hi, I bought a desk, my son built it for me, didn't realise it was wrong desk and style till he nearly finished building it, contacted seller he's not replying, options say to return but its built and going to be hard to take down and fit in original...

Buyer never collected item after paying.

Buyer never collected an item which was clearly marked as collect only.They paid for the item but 4 weeks later they have not collected. It's a large item needed a van and I think they underestimated their ability to arrange collection. Can I resell ...

Tried to list e scooter,added warni g still unable to list?

Tried to list e scooter,added the warning,ebay still not allowing me to list?

CAN'T SIGN IN

So was able to auto sign in until a couple days ago when I had to clear browsing history/clear cache etcBut now can't sign into eBay at all and have had to create a new account but of course can't access purchases/saved sellers etc etc Now my phone i...

policy violation

eBay item number:157534170528 which is a Video-2-pc DIY Video Capture Kit. for Windows 11, 10 8.1 8 and 7 which had a buyer but i mistakenly put in a wrong postal option and asked buyer to cancel to correct it. next thing i was issued with a policy v...

Selling multiple similar items on 1 listing rather than seperate listings

I have a large amount of items i want to sell that are similar. Instead of doing seperate listings, i want to do one listing and have multiple options within that listing for the other items?

I keep getting an error message when trying to list an item

I’m can’t seem to be able to list an item. Keep getting and error message. Also, an error message when trying to verify account.

SIMPLE DELIVERY DROP OFF VS COLLECTION ISSUES

HiAs a housebound eBay user simple delivery has been good now its mostly sorted, however one issue can still be a problem.When I make a sale there is an option to book a collection at right, pick a date and THEN go to print a label on the left.Firstl...

How does someone change there feedback

So I got my first negative feedback , which I've since resolved the issue with the customer .How do we sort it so that a negative feedback can be revised.

Sold items list disappeared

Since yesterday, Is there a glitch in the system? Thanks

payment for sale if not using postage

Hi all, I hope you can help. I sold an item and selected the postage option but then decided to send the item by a different postage service. I was able to mark the item as dispatched but over a week later it isn't showing as delivered (even though i...

Resolved! My orders and sales total to date is missing

Hi, happy New Year to you all.In the last two days my Orders information and total sales to date have disappeared from my eBay front page. The Active and Unsold information is still there. Has this happened to others? Is it a tech issue? Thank you Ka...

Resolved! EBay wont let me list electric scooter

I have included the disclaimer in my description as needed but my listing won’t upload. How can I get it to please?

How to stop Ebay sending me promotional coupons

Does anyone know if you can opt out of getting these annoying messages offering discounts and coupons? I've unchecked al the boxes in my account to do with marketing yet these annoying messages keep coming.

selling

hello all i am trying to list an item for sale - have gone through filling all the boxes, but cant get draft advert to go live as it keeps coming up with the following message:Looks like something is missing. Please fix any issues and try again.Item ...

I can no longer view "my orders" in the selling part of the app. They disappeared a few days ago

Last year's orders

Just noticed my "Orders" has reverted to zero for the start of the new year. There doesn't seem to be a way of finding my orders from last year now, wanted to check on an item that only sold last week. Any ideas anyone? Private seller. Thank you.

Transactions from yesterday and relating funds have disappeared

All items in transit have disappeared from my feed. Also sales made yesterday and the relating monies have disappeared too!

Photos of listed items disappear when I sign in

Hi there,I'm having a problem when searching for items to buy. When I look up something I want to buy, all the photo's which accompany the write up detailing the Items are fine. However, as soon as I sign in, the write ups are still there but all pho...

Quantity edit issue

Hi,I am changing stock quantity in variations but after a minute it again reverted to original quantity (first time entered qty - sales) while i want to remove sum quantities which are not available. please suggest

Can't access my sellers account.

Ebay won't let me access my account, cand add listings or even put anything in my basket

Payment on hold - Poor ebay customer sevice

I have tried to pay for some items using a voucher, my ebay balance from selling items and my own money. The transaction failed due to an error but the payment still says processing and my ebay balance has not been returned to me. After two weeks, sp...

Resolved! Closed

closed a request by mistake how can I ask for refund pls . Thank you .

Golden shred memorabilia

Why on earth do eBay ban what is consider to be a bye gone advertising piece. The world seems to have gone mad, and eBay are creating a problem out of an innocent piece and are penalising us for supposedly making one.

eBay has hidden one of my listings and I can't see how to resolve it.

I've listed a straightforward listing but eBay has sent me an email saying "We hid some of your listings: Offering to buy or sell outside of eBay policy". I've gone back through what I did and can't see the issue. I've re-posted it twice and I'm stil...

Selling

I have sold an item that is due to be posted by 30th December. I have contacted the buyer and advised I will not be able to send till 4th they have said this is ok will this effect by eBay in anyway if not posted by correct time?

Resolved! ebike sale,i wish to sell my gtech ebike

I tried to list my ebike ,which i done succesfully last year but had little interest,i tried this morning but was declined something about urlo which i dont understand,there seems to be other used ebikes on ebay is there something im doing wrong.best...

Resolved! Incorrect name on packing slip - how to change it ?

Having changed my name on my account on the day of setting up, months ago, the packing slip (for my first sale) insists on using the old name. There's no reference to that old name when I check personal details for the account. How can this be update...

Prices

How do I change currency from GBP to AUD?

Reinstate sold items in sold list

Hi guys. I've made a few sales in 2025 but removed completed items as I went not realising I'd lose the overall list of all sales. Is there a way to get all items back onto the sold seller list? Many thanks.

Deleting an item from unsold list which was ended due to policy violation

I am having trouble deleting an item from unsold list which was ended due to policy violation. When I go into 'resolve' and enter 'end listing' and confirm that I want to end the listing eBay comes back with 'end listing failed - try again later'. Th...

seller paid less than asking price

Has this happened to anyone else ?This is the 2nd time this has happened this year, I let it go the 1st time thinking maybe I had made a mistake in my listing, This time it seems the asking price was changed but I know I didn't change it, especially ...

Published products price is higher than it calculated to be

Greetings,I am newbie here. I pushed some products from my suppliers site to eBay. Unfortunately, final price published on eBay is higher than it was calculated to be even including buyer protection fee. Is there any other charges I am unaware of whi...

Sending abroad

Hi all I have a live add which did not include international postage but now I do want to send it to Italy I have tried changing my preferences to allow this but it still shows as not allowed does this take time for this to change?

Speak to a human

How do I speak to a human?

Seller sold me a faulty item and is refusing return because it's out of their period

Hello all. I bought a Graphics Card for my brother as a gift around november and only used it on christmas. However, the Graphics card quickly overheats and causes the entire system to crash. I tried contacting the seller and opening a return request...

Knives policy

I have had four items removed from my selling site owing to the knives policy. One is a pair of pliers the next two are end cuyytters and the forth is a pair of side cutters. these four items are tools which are ment to cut wire they have no sharp bl...

eBay refused to remove feedback when the listing was accurate

I am absolutely fuming this morning... I sold an item which was described perfectly and clear photos were shown of imperfections and was documented in the listing. Yet the buyer left negative feedback straight away on my account due to surface marks....

Resolved! Hi. I am concerned that ebay thinks I am a retailer. How do I fix that?

I will not use simple delivery.

Ebay funds

I have ebay funds but it doesn't show the option when I want to purchase a vape kit....why???

Combining postage for simple delivery items

I’ve recently sold two identical items. The postage fee was charged twice by eBay. They were packed up and posted together using the simple delivery option. The buyer is now asking for a refund of the second postal fee. I didn’t receive the postal fe...

Leaving eBay. How do I do it?

I want to delete my account. How do I do it?

Hong Kong buyer

I don’t know why I can process my purchase, after entering my Hk address, there is no reponse, I can contact the buyer too, pls help me

Account restriction

Hi, My selling account is still restricted despite actioning everything I need to do. It has been saying, account waiting for verification for months now. All cases have been closed. Can you please explain what needs to be done for me to start listin...

Product recall for mobility scooter charger from 8/4/21

Hello, I'm after some advice. I recieve an email from ebay stating that a product brought in 2021 has been recalled due to fire safety risk. Its a mobility scooter charger 5amp from slk mobility. We use this to charge a mobility scooter for long peri...

Postage increase due to age verification for vintage safety razor

Hey guys I'm a vintage razor fan, and I have bought and sold half a dozen safety razors on ebay over the past year or so. The razors I've sold have all been posted via automatically generated Evri postage labels on eBay. A razor I recently sold on eb...

Incomplete eBay pre-settings will block item push. Complete

Good evening, I am a private seller and it has been nearly a month now. I am Receiving error message while trying to push product from suppliers website. Already set up return, payment policy but not sure whether this could be the reason. But I have ...

Some of the items listed is showing pink, no message to say whether it's against company policies.

Some of the items listed is showing pink, no message to say whether it's against company policies. Why is it so and how can I resolve it?

No views ??

The last few days I’ve had 2 items for sale that haven’t even had a view. I’ve never seen that before. They’re both under the recommended eBay price, both in exceptional condition with good images. Is anyone else getting this ?

Non paying bidders

Hi, is it best to cancel an order for non payers or let it run the duration of the 4 days? I have a feeling I have another non payer with 0 feedback. I know they get a strike if I do nothing and I block afterwards. Also does blocking them on messages...

Does eBay support fulfilment services

I want to know if there is eBay fulfilment service like FBA please

Resolved! Ebay forums moderation

Hi All,Does anyone know to whom and where a formal complaint can be made regarding a moderator and moderation in the forums. Many Thanks

Cannot convert to business account

I can’t switch my personal account to a business account. I’ve followed instructions to go to account settings, then personal information - on that page there is no option to convert my account to a business account as the instructions state. What el...

Orders not showing on account

I ordered an item prior to making an account. Made an account got emails to my email about the order but when I logged in to track it made me make an account but the items aren't showing in my order history but the items came today and I need to retu...

Basket Items

Does anyone know how i can remove items that are still showing in my basket waiting to be checked out when I have already paid for the items and are out for delivery

Gloss vinyl

How do I start an eBay returns

eBay closed my account after bereavement – looking for opinions

Hi everyone, I’d really appreciate some honest opinions on this. I lost my wife recently, and during that time I put my eBay account on holiday mode. Unfortunately, I didn’tmanage it properly and missed some orders while dealing with everything. As s...

Unsure email

New message from: verify-customer-id_6418 (0)Dear User,As part of recent changes to our platform policies, we need you to complete an additional verification for your account.What You Need to Do:Copy one of these links and paste the link into your br...

My postage name will not update.

Hi everyone. I have updated my name in my personal settings buy everytime I buy something the parcel arrives addressed to my old name!You used to be able to contact ebay but not anymore.Automated chat is unable to understand the difference between my...

Previous account

Why won’t EBay let me access my previous account

Closing second account

l seem to have 2 accounts and after changing phone Ebay are contacting me on the account that l dont use ?

Account restricted

Hi, I’m unable to send messages to other sellers. It shows an error saying I need to complete verification, but I’ve already done it.

COLLECTION NUMBER

I'm trying to find a collection number for a seller i have recently purchased an item from. Despite ebay's Ai telling me it will be under LOCAL COLLECTION DETAILS in my Purchase History, it's not, and i cannot find any e-mails with this 6 digit numbe...

how do I give my contact details to a potential customer

how do I give my contact details to a potential customer who wants to see the piece of furniture that I am listing on Ebay ?

I want to delete old expired offers from the account "bids and offers" list

Cant seem to delete old expired offers from the "bids and offers" list . The "three dots" only allows seeking help and it doesnt seem to be catered for so going round in circles.....Anyone got the salvation cheat?Ta

Travelling abroad

I have travelled abroad for a month ,but kept my ebay business account alive so it can keep selling, I have my son at home who dispatch the parcels and print labels, but a soon as I have gone abroad my ebay has stopped selling i don't know why ? Can ...

Can’t buy anything on eBay

Why I can’t buy anything in eBay I have constant errors popping out. Seems like my account is restricted

Unable to List Items

Good day, I am a new seller with about 280 items listed. The most expensive item on my listing is just 1 Item which is about £500. All of a sudden i cannot list items again claiming i have reached my limit. My total sales revenue till date is £400. I...

Selling

My buyers address is coming up as incorrect i have messaged seller to amend. Was advised by automated service within Ebay to cancel

Account restricted but not message/email

Hello I got this account since 2019 where I only buy regularly I plan to start to sell, and bam my account has been restricted. I did delete a few old credit cards who were expired and when I try to confirm my usual bank card payment with the securit...

Account "limited"

My account is limited.No messages to say why. Nothing dodgy, no money owed, Cannot get an answer from ebay,

Scam seller

I purchased an item on eBay with a 1 year eBay warranty but after 3 months the item broke and the seller is refusing to take responsibility! I pointed out and screenshot that there is a one year warranty on the item but I don't seem to be able to ope...

stop my return request

i need to stop my returns request to start a replacement request how can i do this please

Saying 'not dispatched' when it has been.How do I remove this notice???

I keep getting 'not dispatched' when it has been. How do I remove this message/notice????

Pestered by seller over accurate, negative feedback

I bought a water-sensor switch for my boat's bilge pump. It didn't switch as it was permanently "on". This compromised my pump so I immediately removed it and contacted the seller. After returning it (£16 postage), I eventually received a refund of t...

REVISE LISTINGS

Does anybody else think that if it was easier to go through your listings and revise prices and postage,a lot more people would do it with items that hung around for a long time,the problem is when you revise something it goes back to overview then y...

simple delivery

I have now been TOLD my item will be changed to simple delivery. I have never wanted this it seems to be a way of ebay to make more money suggesting it is to protect the buyer. If this happens I for one will stop selling on the site.

Is this a scam?

I have an item up for £250 currently, I've recieved several offers ranging from £270 to £300 but have just recieved an offer from a seller offering £450 for it. The item is on a bidding timer with best offer as an option, it ends on Saturday about 9p...

Take action on your eBay credit balance

I have received a message from Ebay to say I am in credit and if I do not take action before December 9th 2025, the credit balance will no longer show on your account. I have been on My ebay and it shows the balance with a negative suggesting that I ...

My funds are on hold pending re-verification.

I have over £500 on hold. I have been a seller for many years and have 100% feedback. My activity has increased in the last month as I have retired, sold my house and horses and am moving to Spain. I have sent new verification of my identity as reque...

Resolved! Selling items only to be told buyer wants to cancel transaction.

Hi I'm a private seller just downsizing and clearing personal items I have collected over the years. Why, in the last 6 months does it appear to have become really difficult to make a sale, I have made a few sales and then within 24 hours I get a mes...

Listing problems

I have just listed an item but it is not showing on the search

Buy it now price should be at least 40% more than starting price error

I'm trying to sell items without a starting price. I've done everything correctly and I keep getting this error that I've never had before listing as buy it now. Is anyone else experiencing the same issue? If so, how do I fix this when haven't set a ...

Buying eBay voucher

Can someone tell me how I can buy an eBay voucher gift card for someone else to use?????

How to contact ebay nothing contact wise works

Can someone let me know how i am to talk to ebay as I've had item not delivered and today is the day i can open a case but i need to talk to them Live chat greyed out months...call back links people posted just go to main help page so call back optio...

Appeal approval

Hi, I had one of my items suspended because of policy violation. Ebay said that my item has a blade, so only age restricted postage is allowed. My item is a leafblower, and it doesn't have a blade, so I appealed the suspension. Ebay has approved the ...

Duplicate accounts - update email address

Hot mess here. Have started using new Gmail address after moving away from talk talk and want to update my eBay account. Somehow managed to open a new eBay account and link to my Gmail account. Now looking to sort this. Have closed new account but st...

Resolved! Chat greyed out months later and call back links don't work

Hi there so the live chat feature has been greyed out for me for absolutely months now and to get help i had clicked on those call back links people had posted in other question posts about the same thing But now i need help as i got a ebay message a...

Complaint about ebay

I have had a listing removed while other listings for the same product still exist

CLASSIC VIEW

I NEED TO GO BACK TO THE CLASSIC VIEW ON MY LISTINGS

Bladed item

Here we go again, items being removed from my listing's because Ebay thinks it's a bladed item, what a joke This is becoming. So I will add this to pair of pliers, brick laying trowels and a vintage garden hand fork . Looks like its time to sell on a...

Vintage Christmas item not as bright as when received

Sold a vintage Christmas fibre optic father Christmas it was received 5 days ago and was working but now the buyer says it doesn't light up as bright as it did . What does anyone suggest

Packaged items wrong and posted one item instead of 2

I didn’t realise that the buyer had bought two items and that the postage label was for both items to be sent together. I posted one item and now cant post the second as the label has been used. What do I do?

Incorrect bid

I received a message from the buyer saying they had put a wrong bid amount in My reply was - I read into it and it said the bidder could retract their bid. They won the auction Now im unsure what I need to do ?

disappearing purchase history and seller

I purchased an item from e-shopdealsukseller. It arrived but I requested a return. I received an email asking why it was being returned (signed by some called Cody). When I tried to follow the link to reply a screen popped up stating 'Something went ...

a buyer unable to bid

Hi there i have a buyer wanting to bid on an item she has tried several times and it is saying I am not accepting the offer. I am not even receiving the offer but she has screen shot me the offer and the rejection.

Plummeting Sales

My sales have plummeted to an all time low. The decrease started in August and now they have dropped so much I am having to go back to a salaried job just to survive . My poor little home run business is now on the skids. I was averaging 5-7 sales a ...

return my item

I recently order an item which that i have refunded. i have contact the seller as my video cessette was still in the vcr.he is not replying to me at all.i need my cessette as its my family people in there.plz if u can contecet him.many thanks.order n...

I just saw a klarna coupon on my activity that I did not set up. Should i be worried?

I saw a klarna coupon on my activity that I did not set up. Should I be worried. I am asking because there was a hack attempt on my account where a product I did not list was live. I have changed my password and also check my account details are corr...

My account Is still restricted after verification

Message:Hello,I am writing because my eBay account is still restricted, even though I already completed the verification steps. I do not understand why my account was locked in the first place, as I am mainly a buyer and have not violated any policie...

Jet washer with 180day guarantee

I purchased a jet washer as a gift a few months ago and unfortunately its broken. I have messages the seller who hasn't got back to me, ebay cannot assist as the purchase was a while ago so not sure how to get a replacement or return. Any ideas would...

Wrong items

I recently bought a Jurassic World Lego set for my son for Christmas it arrived today in a damaged box left outside my front door. I opened the box and found a woman’s dress and jacket, no Jurassic world Lego. I contacted the seller who said they had...

Fraud money on eBay

I sold an item on eBay, the money showed as paid but disappeared, I can't withdraw it from eBay

Auto delete when relisted

Is there a way to automatically delete an item from the 'unsold listings' page when that item is relisted?

Sent parcel with wrong company

The buyer has received the parcel but I haven’t nor been payedi was ment to use Evri but I didn’t know and used Royal Mail

Won auction. Not legit seller? Do I pay?

HiWon an auction for some Nike dunks earlier. Good price....Red flags are starting...new seller (November this year) no feedback but he was selling two other items...one of the other items has been sold. Question is...should I pay now or leave it a f...

Resolved! Ended listing with bid received

Hi All,I had an item up for auction for the 3rd time (reducing the starting price each time it relisted), with no bids. A potential buyer contacted me to ask if there was a 'buy it now' option. I advised that there wasn't, but if they wanted to put i...

Authenticity of jewellery

Hi I'm looking to buy a necklace and it states 925 sterling silver,,I have messaged seller to ask if all is 925 and I'm getting no reply,,also I've seen same pics and description and reviews for original person under another name,,is this dodgy plz h...

Selling bicycle helmets

I want to sell bicycle helmets but not eligible, how can I change this

Postage

How to post an item through ebay without access to either a printer or a qr code

Why is my listings in us

On my listing . Ebay domain shows us but im in the UK. How do I change this? My adddres is already in the UK and im running from ebay.co.uk

restriced toy cap gun not allowed

i have a toy foldable cap gun been removed by ebay when there are loads for sale that are being allowed

How to cancel an order that has already been marked as dipatched

Hi Guys,I have an item that somebody bought from me and I mistakenly got the prepaid label before he had paid for the item. he then messaged me to say he bought by accident and wanted to cancel, which was fine because I haven't sent the item yet. The...

damaged product

I received the order damaged, I contacted the seller and he showed me the entire product, please take some action.

broken candle

hello all i sold a gingerbread candle to a very nice buyer but it got smashed to bits by royal mail i gave her a refund but what about my loss how do i claim for breakage any ideas would help i have never bothered before but this is candle 9 thats br...

CHAT SUPPORT ISSUE (CHAT IS ALL GREYED OUT)

I’m seriously at a breaking point with eBay right now.My chat support has been completely greyed out for days, and I have ZERO access to speak with anyone. I’ve been running losses for the past 3 months because critical issues weren’t resolved on tim...

Item not arived

The item I ordered has not arive and is not showing on my punches list but mony has left my bank

Resolved! Can guest purchases be shown in new account?

I recently made a purchase as a guest, but then decided to create an account as am likely to make more purchases. As I have used the same email address for both, will the guest purchase end up showing on my new account? Can't find anything about this...

Seller Will not tefund my Money

What to do when I didn’t get the Item, and Seller Will not return my Money and Evay is not Helping???

Discount never received

I supposed to receive £10 off from my order but nothing happened ??

Buyers location

Just need some help i am based in the UK and just sold a large item which clearly specified collection only i have just looked at the bidding history and the winning bidder location is saying Hong Kong??. I have messaged the winning bidder to confirm...

Dispatch overdue

I’ve sold an item. They’ve paid and I’ve used the simply delivery service. So I’ve printed the label then dropped it off. Buyer has received, given me good feed back however it’s still sitting on my sold page as ‘dispatch overdue’. How can I clear th...

Closed Return Request

I bought an AirPod Pro case from a seller here in eBay, unfortunately it didn’t connect to my phone and the seller is not honoring the return policy. Turned out he closed the return request that I opened and I can’t even apeal. what should I do pleas...

Want to start selling but this is my new account

Hello, I have made this a new account about 3,4 days ago and want to start selling on this account but I am afraid If is start selling my account will be suspended because its new account.could you help me in that please

How do I complain to e bay about how impossible it is to actually speak with a HUMAN

How do I get to SPEAK with a HUMAN on e Bay?

Resolved! Advice: UK private seller/personal info

Hi, I need to ask if a buyer will receive my name and address as part of their confirmation email. I am a private seller and have probably sold less than £500 worth of items in the last year but in my overall sales over four years it is probably clos...

Toy cap guns

I have had 2 warnings trying to sell 2 vintage toy cap guns from 70's on Ebay, it's not right that we have no way of arranging, or appealing the decision, considering that Ebay hasit listed from other sellers. I want the unfair warnings removed from ...

Starbucks cup

Hi and I'm still waiting for my delivery from eBay a Starbucks cup and didn't come yesterday and didn't come today I been waiting a while now for my delivery what day is my delivery coming??

Frustrated Customer

Is it getting more difficult to actually SPEAK with a HUMAN at e Bay, or is just me!! Over the years it has been bad, now it is virtually impossible! Will be leaving after Christmas. Life it to short. Shame on them!!

postage

i have been selling patterns but ebay are charging me for postage on the page, and i dont have a printer so having to post items at the post office too. cant chat with admin so far. is there a way to solve that. tried the instructions to Void Label b...

Can’t find how to refund

I listed a piece of furniture for collection only. It sold and I did exchange a few emails with the buyer about organising collection at the time of the sale. Since then nothing. I have someone locally that wants to buy it (outwith eBay) I’ve emailed...

Bidder's and possible scammers

Hi, I'd like to know where I stand if I sell an item of high value and the bidder's feedback is 0 or only 1? I'm very sceptical about selling to these people as I've been scammed several times in the past.

No funds showing in my account

The buyer paid for the item but didn't want me to post it, we arranged collection which went smoothly, the buyer photographed the code, but no funds are showing in my account, where is my money, can't get any satisfaction from Ebay customer service

Have I bought item?

I placed an offer on an item, which is now showing auction ended. My Paypal and credit card show payment pending. Yet it is not showing as a purchased item on my ebay account. Seller is not responding. How do I know if I have won this item or not? 路...

funds deducted by ebay wrongly

Hi, I was trying to buy a perfume from eBay, then tried to use klarna 3-instruments payment method, however when I paid the first instrument by my credit card while klarna instrument method rejected this order which means this order was not purchased...

Message not delivered

I am trying to message sellers but every time I get the notification message not delivered.

error made on counter offer!

someone made an offer and i have sent a counter offer however i have made an error - i was meant to counter with 11,250 however by mistake i have countered with 1125 - how do i retract or correct this counter offer, the buyer hasn't accepted so would...

Problem with completing a listing

Hello. For the past few day's I've been getting this message, "looks like something is missing or invalid. please fix any issues and try again. immediate payment" when I try to complete my listing. The info re Immediate payment is "To require immedia...

Not paid by ebay after completing delivery

I have delivered my item but its not showing up and i have not been paid

I can’t change the seller address from the USA to United Kingdom

There’sa Line for zip code but no matter what I do I can’t fix the address to be in the uk

Only received fraction of payout, and ebay tells me its not on hold.

Hi, I recently sold an item worth £70, I sent a partial refund of £14 because I sent it off abit late and felt bad. Ebay had only given me £19. It says in payments that NO fees were charged or anything, yet I've only received a small fraction of my m...

Refhhhhhhhjjjjjjjj

Dji Robin refund plz help itscthe wrong on÷

Increase of Selling Limits

Hello eBay Support,My name is Maksym, and I am requesting a manual review of my account’s selling limits.I am 19 years old, and I recently updated all personal information on my eBay account to my correct and current details. I have already completed...

Requesting your personal data

Hi all, I requested to download my personal data over four days ago now, and am still waiting. I have requested this data before and it has never taken this long?

Buyer not wanting to buy after auction ends

I have a buyer for a iPhone 17 pro max that outbid another buyer on the last days of the auction but when the auction ended he said he doesn’t want to buy it anymore what do I do

Variation warning sign

Hello,Missing name in the variation specifics or variation specifics set. Hello, When trying to complete a listing we get this message as above. We go to edit the variations and then get an error sign and told to look back again in a while. Any help ...

US dollar screen and no listings. Why am i getting this in the UK

Why am I getting this screen in the UK. I have 17 listings

Buyer refunded but kept items

Need help please.so long story short, I sold a bundle of teddys for £1000 the buyer received the item but said some had stains/marked so wanted a refund however these marks was mentioned in the description. The buyer then went straight to PayPal for ...

New Low Price?

Why does this tag appear on some of my listings when the price hasn't changed!!!!??

Multitude of problems

Hello all, recently been using ebay here and there after a long time of staying away and am reminded why I left to begin with.1: Why did they remove the "request total" "request invoice" "request combined shipping" options? Not available in any firef...

Share listing showing US.

I'm on Ebay.UK but if I share an item it comes up as Ebay.US .If I try to sell an item there is a not able to be shipped message.All my settings are correct etc. Cookies deleted etcTried on desktop, Is the only answer a new account ?Thanks

How do i stop people sending me offers its spam

as above how do i stop people sending me random offers for things i may of just glanced at and have no real interest in ? these offers are not easily deleted, clutter the home page and just spam me i have looked everywhere

Chat Stuck

HI Everyone, my chat has been stuck =. I'm unable to chat with ebay customer support and also the I can not make a call. This has been from more than 30 days.

eBay authenticity guarantee

Hi all Has anyone had an issues with eBays authenticity guarantee? I have a personal (men's Fendi Rain Jacket) that i bought over 17 years, obviously i don't have the receipt or tags. I know its 100% genuine as I bought from Fendi in London, but eBay...

Items not showing

Dear Ebay I am new to ebay and I have a query. I have been provided with ebay item numbers but when I dial these in it states the following why is this? No exact matches foundSave this search to receive email alerts and notifications when new items a...

Says funds available but balance is £0

eBay sale. I recently sold three items. All are shown as paid and funds available. I only got money for two items. The third says paid despatch which I have done and now says funds available but balance is £0.

email address

Ebay blocked a message I sent to a seller as it said the email I used wasnt linked to my account. I only have one email address and it is definitely linked to my account. What has happened?

Fridge freezer

I purchase a fridge freezer through eBay with a 2 year warranty I now have a problem with it the company I purchased interim have said I need o contact them through eBay for repair am mountable to contact them through eBay message and can't seem to g...

Lack of views for private sellers

Are ebay actually advertising private sellers ? Even promoted little or no views its ridiculous

Help

Hi, I'm having a problem with my account. It's not delivering ads. When I checked, I realized I had a jacket on that was blocking the ad. I needed to activate DHL, but it's not working at all, and it's also blocking other ads. How can I fix it? I've ...

Fully refunded item, buyer won’t return, eBay is impossible to navigate to find a solution

I sold a watch, the buyer stated there was fault with it , I promptly fully refunded it. The buyer won’t return it. I’ve spent two hours trying to find a way on eBay to open a case against this buyer …..cannot find a way to open a case regarding this...

Fuel injectors

Hi i receive damage fuel injector can help please ?

Resolved! active listings

i have five active listings but when searching for them on e bay they do not come up as available no wonder sales have slowed

Dropship supplier can't push items to ebay due to pre-settings

Hi there, I'm starting a dropship shop on eBay and using DSers as the supplier. I've connected the accounts but when I try to import items from DSers to eBay, it says that pre-settings in eBay are preventing the import. I've gone through all my setti...

selling and wrong tracking number

Hi, ive sent item to buyer and they have confirmed delivery however I used wrong tracking number and accidentally used pre paid label, can I change the tracking number to confirm delivery?