broken candle

[bitsandpiecesbydebbie49r]

hello all i sold a gingerbread candle to a very nice buyer but it got smashed to bits by royal mail i gave her a refund but what about my loss how do i claim for breakage any ideas would help i have never bothered before but this is candle 9 thats broke since i became a seller since 2021 debs x

[*vyolla*]

If you've had 9 candles break then that would indicate that your packaging isn't adequate.

To be honest, it's unlikely that Royal Mail will refund you, they don't cover items that incorporate any glass, but you can complete a compensation claim on their website.

[bitsandpiecesbydebbie49r]

My packing is bullet proof check my feedback

[61stephenuk]

The candle looks to have been sold with eBay simple delivery so you shouldn't have refunded youself, eBay handles all claims for loss or damage in transit.

It's too late now but your buyer should have opened a claim using arrived damaged and eBay would have refunded them and you would have kept the payment.

Check how simple deleryworks here https://www.ebay.co.uk/sellercentre/postage/simple-delivery

[*vyolla*]

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@bitsandpiecesbydebbie49r wrote:
My packing is bullet proof check my feedback

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If 9 candles have got broken in transit on separate occasions, that's a bit contrary.