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Seller News: January 2026

Start a successful new year with important updates to help streamline your business.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Refund of postage issue

Sold item on 29/11/25. Buyer chose DHL as courier with collection booked for Monday 1/12/25. Waited in all day with no collection attempted? Spoke to one of your representatives and was told "normally in simple delivery, if the prepaid by buyer label...

Order

I bought some window draft trim. It all fell off after a couple of days. I then tried double sided tape with some new trim and that also just came off. When I tried contacting the seller it just takes me back to the same page when I click contact sel...

I've Paid for Delivery & Import Duty, but eBay nothing arrived but eBay Buyer Guarantee won't refund

I bought an item from Japan, which was listed as free delivery but the import duty was my responsibility. I paid the duty and the delivery charges but never received the purchase. I assumed that I could recover my cost from eBay purchase protection s...

Cancel

Hi,Ive recently purchased a item on the 4th January for collection only.Ive repeatedly messaged the seller to arrange collection but no reply.Today 15th January I’ve tried to cancel the order but it’s been refused. I don’t know what to do and seems a...

Listing not showing on search

I've listed an item and despite it stating it's 'Active' on my selling board, it's not showing on any searches. Been over 24 hours since it was listed. Impossible to get in touch with a Human to try and sort this out!

Return refund - postage to pay

I received an item which was not as described and want to return it. However, I have been asked to pay the return postage.Why should I do this? The supplier sold me an item that was not as described. Grossly unfair.Unable to get any sense from Ebay o...

Click and collect

Hi all, how can I cancel Click and Collect? I have it disabled in the preferences, but it is still showing on my listings! The chat with customer service does not work now. Thanks, Krista

Missing item

I received my order today and there are lots of parts missing from it the help line doesn’t seem to be any help and the seller isn’t messaging me back I’m unsure what to do about this can someone help s

Unable to check out due to Sanctions

Hi I am an in Scotland and have used eBay for years however today when trying to check out I get the following: In compliance with applicable economic sanctions and trade restrictions eBay is unavailable in your location”. Can anyone help ?

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GSP

I sold an item and sent using the GSP. I posted the item on 03/12/20025 . Got a message from them saying they were running behind , it was estimated to be 18th dec-27th Dec .Buyer opening up a case a day ago as it's not arrived. I checked the trackin...

Memory sticks

I’m having problems buying a reliable memory stick, which has the correct level of memory to what it has stated, even 32mb only allows storage of 19gb or less. Why can’t ebay see the trends and eliminate the sellers from their market place. They may ...

Resolved! Parcel

Hi I want to sell hiking staffs , so the parcel is 2k and 130 cms long I can’t get past medium parcel at 60 cms

Account restriction

I'm having trouble buying stuff on ebay, every time i go to checkout I get an error message as my account for some reason is restricted. Ebay help says to check my ebay messages and emails for next steps on how to solve the issue, however i have no e...

R

After contacting seller I agreed to return faulty items for a refund. Items were retuned on 6th January and delivered on 9th January by Royal Mail. I’ve contacted seller but not received details of refund.

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  • 10 replies
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Return is Closed

I am trying to return a faulty purchased item and the seller is not replying to my messages. Ebay provided a Return ID and 4 hours later emailed saying The Return is Closed without any explanation as to why. I now dont know if I can return the faulty...

Item not as described

I purchased 2 digital calendars, after a few days the delivery day changed & the items wouldn’t arrive for when I needed them. I contacted the seller about returning the items and they offered a 10% discount. I accepted this thinking I could post the...

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cant change postage amount to be charged

Hello,i just went to the post office & they confirmed that it would cost £1.55 to post something, but i cant change thepostage on the ad to £1.55, the lowest i can get it is £2.72 which is twice as much.how do i change it to £1.55 ?it will be posted ...

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Buying

I want to buy iPhone but keeping in view of fraud I faced I need your advice which seller is reliable and what AIG means uy

eBay Buyer claims item not in box

I have an issue where an ebay buyer is requesting refund on a £155 item claiming it's not included in the box. In the refund notification they added a photo of the box and some cardboard but not the headset which 100% was wrapped in a green bag and i...

How to report a dishonest buyer

HelloA user purchased an item I was selling, which I posted in a brown mid sized brown envelope and there is video and cctv evidence at the post office. The buyer claims I sent a different item, and sent me one photo of an ASDA bag, (which has nothin...

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It's all just stopped

I probably know the reason, but it doesn't stop me overthinking. Sales post-Christmas were, surprisingly good. I expected a dramatic drop, but up until last weekend I was still averaging some decent order numbers. Then, Tuesday this week....nothing, ...

Refund confusion

Hi all I bought two items from a seller - one after the other. The only difference was one was an offer which they accepted and the second was 'buy it now' price. I realised the items were not going to arrive before I moved address so I contacted the...

DPD failed collection

Using simple delivery DPD sent an e-mail with a collection time. No collection was made. I tred to reply to DPD but my bitdefender claimed the web site was faulty. Ignoring bitdefender's protection I got through to DPD and sent an e-mail. I have had ...

Change of delivery method

My customer chose yodel as a delivery method but I’ve noticed he lives 45 minutes away and as the item is a bicycle it makes sense if I deliver it my self. He has agreed the delivery charge so it will cover my petrol cost. Also if he isn’t happy for ...

How to contact customer support

I am unable to list items as it keeps saying my postage policy cannot be flat rate and must have another option other then just collection only which I have also but I cannot select any other options other then flat rate or collection only no idea ho...

Vintage Cooking Utensils - Prestige

has anyone else had cooking utensils removed for a knive policy violation even though no knives are present on the listing ?? You need to add age verification for postage which is very expensive There are 100s of these listed and it seems the AI bot ...

Never sell

Item what I sold on eBay was damage in post, buyer call me scam and wasn’t nice saying I sold broken item to her. I try explain to her and ask for return, send her money back but now I don’t know how have money back plus what about broken item of min...

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complaint

On December 26th, I ordered a smartphone. Two days later, I received an email notification that my package was on its way. On the evening of December 30th, I returned from work and found some purple container. I also received a message about the smar...

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  • 7 replies
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Refund items not available

Hi Ebay community!I had a listing with a product years ago. It was sold 2 times.I have received the money in my bank account. I checked for refunding the buyer (i explained that the items are not available). 1) I can't refund to one buyer. How can I ...

dishnest seller

I bought an item from these people in September 2025. After various attempts to obtain a refund for ridiculously long delays, I opened a dispute with EBay. The company pretended they were going to resend the item, so I backed off. EBay closed the dis...

No postage size above medium available.

I need to post something around 80cm long and quite large in all the other dimensions too. Ive been able to select parcel force before when selling a monitor but as im now selling a large toy it doesn't have the option to go above medium in the force...

H

Hi, I’m contacting you regarding the fees on my account. The only item I have listed is a caravan. The first time I listed it, the winning bidder never contacted me, so I had no choice but to relist it due to time wasters. The caravan still hasn’t so...

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How to choose First Class Royal Mail to sell a postcard - not Simple Delivery

I'm sure I saw that eBay had decided to allow small items to be sent via Royal Mail 'letter' post rather than 'large letter' as Simple Delivery, meaning I can set postage at £1.70 for the sale of a postcard, not their price of £3.35? I can't find how...

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Straight blade sales

Hi, I recently had my account restricted for having a Dispenser for 100 straight blades for sale, apparently this is not permitted under the knives policy but yet I've seen alot of listing's thats the same item but a different manufacturer? Is there ...

App doesn't work properly.

Hi, why does the search bar forget what I've just searched for then revert to searching for a previous item?... My apps up to date and I literally can't use ebay properly anymore. Thanks

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  • 1 replies
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Incorrect item received

Before Xmas I ordered a cricut machine and bundle.The item I received was the correct machine but not the bundle I had ordered. I received a significantly smaller and inferior bundle.The sweller advised he doesn’t have the item I ordered and offered ...

Cancel a refund dispute

I sold an item. The buyer opened a refund dispute because the outer cardboard packaging had a mark on it. I offered a partial refund which they declined. We agreed on a new amount over message but it wouldn’t let me change or resend an offer. I agree...

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Return for a refund

I wanted to return a hoodie that didn’t fit me but postage was going to cost me £22. I wouldn’t mind but the hoodie was only a pound dearer . Surely buyers on eBay shouldn’t have to pay so much to return an item it’s disgraceful

NON RETURNED

A buyer incorrectly ordered an item although title clearly showed sizes, and started a return process. I contacted them and they were standoffish and terse but admitted the error. I offered to send parts at my cost of over £2.00(more than the profit ...

Help

So, my son has sold a Pokémon card and we took pics of it in the box. Buyer received it and disputing that it’s a fake, it’s definitely not. The photo he has sent through however, is a fake and not my son’s card, there are definite differences. Buyer...

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  • 225 Views
  • 7 replies
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eBay for charity not working today?

Hi. I've just created a new listing (stored in drafts currently) and I usually add a donation to charity to my listings. However, the toggle button to switch on the feature has disappeared, and I can only click on 'more info' and 'done', with no way ...

Age verification

Is there any other way to verify my age for 18+ items? I’m trying to buy a cutlery set (knives, forks, spoons “not sharp”) and wanting a credit card to verify age but I don’t own a credit card, I’m 27 and have driving licence but it’s an option, any ...

No contact from Seller

I purchased a used washing machine with collect in person, payment was made but despite several attempts at contact to arrange collection there has been nothing from the seller.I've started cancellation but it's waiting for the seller to reply which ...

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  • 1 replies
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Received incorrect iem

Hi, i ordered a 10 litre tin of white emulsion. However, I received a damaged 5 litre plastic pot of grey fence paint! I informed the seller and they initially asked if id accept a 20% refund (price paid £28) ? Of course I declined, they then provide...

Colour

Hi, i want to search for a plain black dress. But the search shows me every dress that has black and other colours in it. I just want to see plain black. Is there an easy way to do this search please.

Sellers origin

I'm really confused at some of the listings...they say an item is posted from Manchester or Leicester but when you check out the sellers information they are businesses listed in China Is this misinformation allowed? How can I check with eBay if this...

Buyer scam

Hi how do I report a scammer, they asked me via eBay to send them a video of the product to review condition (stupidly I did) they’ve then send me messages it appears via email pretending to be eBay paying payments been made and is on hold. I made th...

getting paid

I have a potential customer coming tomorrow to view a piece of furniture. If they want to purchase it, how do I go about getting paid?

Listings

System board reports no selling issues, why am I getting the following message = Well, this is embarrassing. We're sorry, the listing tool isn't working right this second. Please try again later.

Bids changed.

I noticed that the highest bid is what is now paid for a winning item. Previously it was the penultimate amount that was paid.How long has this been going on ??

Accidentally close return

I didn’t receive my item and contacted the seller, because it was taken long to arrive I asked the seller to issue me a refund, they responded by saying that they will only issue refund once item is returned, but item has still not arrived. By accide...

Find seller

Hi all,I purchased a HP Probook 450 G6 for my granddaughter for collage a few months ago and now the screen has a fault 'Pink with Blue streaks ' i need to find the seller but I deleted the auction from my purchase finder, how can I do this. ThanksDa...

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Refund

I bought an expensive boiler part 2 years ago but didn’t fit it. I now need to fit it but found that it’s not the correct part even-though the seller stated it was compatible in their description. Does anyone know if eBay can help with this problem a...

Item location

Hi,I have updated all of my personal information but when I try to list an item it states the item location is at an old address.any ideas?

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  • 2 replies
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Donation totals.

Hi. With a lot of my listing, I donate a percentage to various charities. Is there a simple way of finding out how much has been donated each month. I've looked on the reports page and can't seem to find anything that just shows donation out going.

Does anyone know how I can stop eBay from combining purchases when using simple delivery

When I list multiple items I quote a size/weight for the individual item that I am selling. If the same buyer purchases a lot of them, eBay combines the order which then exceeds the size/weight limit for the parcel. For example I sell two items each ...

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Underbed storage box

Hello,Im asking for help today i want to buy a shallow underbed storage box my measurements 41x41x20 i looking at every box im not very good with measurements I don't want the box to have wheels hope someone can help thank you

Masonic items

Hi. I recently started selling Masonic items online. I am using stock images from an online site. Ebay is full of the same stock images as sellers use the same site for their stock images. Another seller has been constantly harassing me to remove my ...

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Resolved! "Available funds" not showing up in seller hub.

I can see that i have clear funds, and have even been messaged to say that I have a usable ballance.From a previous sale I have a registered bank account and I am attempting to withdraw my ballance. From sellers hub, I click on payments and expect to...

Fleece jacket/ coat blue 16/18

Good evening I sent a offer out customer for a jacket was on for £12.00 sent a offer to then for £10.00, they accepted offer they have paid full amount of £12.00 .Why has this happened.

Resolved! refund not received

On the eBay site it states that I have received a full refund, however, on my credit card statement there are 2 entries that show the following: 1. That there was a refund, on 19th December 20252. That, this was reversed and I have been charged, on 1...

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Return

I bought an item then I wanted to return it the seller has sent me a full refund but there isn’t an address or a return label to send the item back what should I do

Returns and refunds

I sold an item (a calendar) via the Global Shipping Programme. The buyer has a parcel that he claims he has received the wrong item. The photos show bone china Royal Albert which I did not send. The sender address on his parcel is not mine. How do I ...

Cancelled return

I tried to return an item, I started the return process, got Post Office QR code, took item to Post Office but refused to take as item was too large. I cancelled the return process. Now I need to return using other option Parcel Force. But the option...

combined postage

Hello - just wanted to clarify combined postage - after looking at the ebay help on this they seem to suggest it's still possible to combine postage as it was done prior to the simple delivery - is this the case? I'm so confused with all the changes ...

Selling

Hellowhy all of a sudden am I getting so many chances to offers on many itemsout of 75 listed I get over 40 Almost every offer I send is knocked back and I don’t make a salewhat your computer is up to I can’t decideyesterday I reduced 3 or 4 models s...

Sending reminder invoices

I sold an item 2 days ago and still awaiting payment. When I select send invoice I get a message "Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice." How can I send a reminder ...

Scammed (I think)

This is going to sound so silly but i bought a rather expensive item back in 2024 may, and it never arrived, a lot has happened since then and i honestly forgot about it but i just now stumbled on the old confirmation emails and the seller no longer ...

DHL agreement not in place?

Hi All, I'm a very infrequent seller on here and have found that the parcel is too big for Royal Mail (but I think I chose the biggest parcel I could at the time) - I contacted an agent to change to DHL and was told the following:1. Ebay don't have a...

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Buyer protection options for international purchase damaged in transit

Hi guys, wondering if I have any options other than return for a refund?: I bought several model horses from a US seller and one had a damaged box (sold as mint) and another a broken leg. These clearly happened on the journey somewhere as outer packi...

Refund

I ordered a framed painting for a Christmas present. It hadn't arrived by the due date and the seller said it was in a backlog at evri and asked me to wait few more days. I did this 3 times but eventually thought it wasn't going to arrive so eBay gav...

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  • 279 Views
  • 9 replies
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Large parcels

I am trying to list a golf club to sell . The box is 119cm long so bigger than medium but I cannot see any option to change this . The worry is it will sell , I take it to the post office/parcel force and it will get refused . Any clues how to change...

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  • 297 Views
  • 4 replies
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Sold an item illegally

A seller sold me an item illegally which I only found out when the manufacturer blocked the device remotely and informed me the seller hadn't paid for the item, therefore wasn't theirs to sell. I was only made aware of this after the return period pa...

Resolved! I'm going round in circles

Hi all, I ordered an item on ebay that should have arrived by today - it hasn't. I have a number of issues now: The tracking info is blank and using the tracking number directly on the delivery company website says it's not recognised.I went to ebay ...

Resolved! Seller fraud - wrong model of eReader

I bought an eReader for an elderly relative last May - Kobo Clara BW - new £130 I bought for £100 used. Over the Christmas period my Gran told me that the eReader was much slower than she had expected. I looked at it and it turns out that I was misso...

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  • 151 Views
  • 3 replies
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Item shipped to local collection point

Hi Guys. I had an item shipped to my local collection point Argos. The item has been delivered there but I have no ready for collection email from Ebay with a barrcode for argos to scan. The seller says he has done everything he needs to do but when ...

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  • 184 Views
  • 2 replies
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Click and collext code

Hi i have bought an item and i had it delivered to argos click and collect. Tracking by royal mail shows the item as delivered to the collection point. I have not recieved an email to say its ready for collection or the six digit code that lets me co...

Resolved! Hi im selling a coin £2000 but buying is asking me to buy an apple gift card

Hi im selling coin £2000 and the seller has asked me to buy them an apple gift card of £250 also and they will send the money with the £2000 for the coin so she said she will add the £250 onto the coin price - £2250 plus £20 for any inconvenience ? I...

DPD germany missing parcels

I purchased a tyre from germamy on Sunday, it was picked up by dpd yesterday in germany, and was delivered to an address in germany this morning. I am in the UK, it has not been delivered, DPD have made it disappear. How do I get a refund when EBay c...

Resolved! Combined Postage.

I am combining postage for 7 items that have been bought and want to know if the difference in the postage gets paid directly to the buyer or do I need to send it seperately?

Account Restricted,

Ive have recivied a message from eBay, stating my account is restricted, im selling tobacco plant seeds for flowers and leaves etc, all grown in the UK and shipped from the UK. Im at a loss as to why this has happened, and is now effecting my busines...

Delivery in person

I want to deliver a sold item locally. eBay's help bot is predictably useless on the subject. How do I make the delivery in such a way that I get paid by eBay? Thanks

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  • 2 replies
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Wrong delivery

HiI placed an order for three servings of Japanese green tea. I only received one. I've already paid a lot of import duties on it. How can I get the other two packages without paying the import duties again, since this was an incorrect delivery? Than...

Wrong user name after login.

I have been unable to access my true account. I can log in but then the username is totally different, the feedback is zero and no listings. I can log in via google, if i try just using my password it tries to send a code to my old number, ive tried ...

Missing item

I recently opened a return as 2 items missing from my order the seller says they have posted these out to me again but want me to close return now it means I have no way back if I don’t receive them what should I do

Customer service chat GREYED OUT AGAIN

Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...

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  • 10 replies
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Broken hoover

I bought the hoover 6 months ago £119 and the engine has went. But i am unable to contact ebay about it. Because it only brings up recent orders. How do i get this sorted. I did contact seller. But got no response it was a new hetty hoover it should ...

Selling

Hi, i am trying to accept offers but when i click accept, a white screen comes up saying null so i can't accept,does anyone have any clue why?

Parcel stolen

I live on high st dhl left parcel on doorstep and didnt ring bell my parcel was stolen and ebay class it as delivered any ideas as ebay wont talk to me

Missing Evri Delivery

I recently posted an item to a buyer that went through Evri on Simple Post. The parcel was delivered but the items were missing. Full tracking available but the picture the Evri Courier posted is completely blurred. The picture the buyer has sent me ...

Sold treadmill for collection only, buyer now says they will pick up via parcel for – what to do?

Hello all,I just sold a foldable treadmill for collection only from my address, and a buyer accepted my offer. Throughout our messages the buyer gave the impression they will be coming in person for pick up, but today they let me know they will arran...

sent incorrect item, 90 days+, how can report seller (repeat offender) and obtain refund

Ordered 4 Oct, received incorrect item 17 Oct. Immediately contacted seller to advise, was told correct item would be resent. Ongoing saga of me chasing it up and seller telling me it was on its way. Notice seller has form for this exact approach in ...

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  • 2 replies
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Buying Chisels in UK from US

Hi, I’m in Edinburgh, Scotland and trying to buy a set of chisels from a seller in the US. He thinks he has set it to be available for international delivery but I’m getting a “not available to purchase” in your location. This may be because they are...

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  • 226 Views
  • 1 replies
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Turn off "ready to Re-sell"

Dear All (Including E-Bay management)How can the newly rolled out ready to re-sell feature be turned off. I have never, and as far as I can see never will wish to re-sell something I have bought. The fact that supposedly hidden purchases are now bein...

Postage

I have used the prepay label paid by the buyer in the event of the buyer not paying the right amount of postage what happens?

Postage

I have posted an item directly to the purchaser. eBay has automatically populated the tracing details with details it has created. In doing so I am being charged for the eBay postage label and the system will not allow me to cancel, despite saying th...

Buyer Protection Fee - Showing Wrong Price

Hi,Need some help, I have recently listed a non digital product for £260.00 and on the listing page it shows the buyer protection fee should be £271.10 (Attached Screen shot 1), But after the item is listed the price shows as a whopping £323.10, and ...

Resolved! Address by message

A potential buyer wishes to view my item for sale but eBay won’t let me send my address.The item is listed as both postage and collection.Can anyone advise how to overcome this, thanks?

New bug - Bulk postage page no longer automatically selecting correct postage service

I offer different postage options, from 2nd class up to special delivery, across a range of postage policies. Standard items go as 2nd Class, with upgrades to 1st Class, Special Delivery and International Tracked. Items over £20 have their own postag...

Payment pending

Payment was attempted to be taken out of an account that had no funds. Now the item I put on offer on that was accepted by the seller just says pending. How can I make the payment? Do I have to wait for the pending message to dissappear or can somebo...

Address my items are sent from is wrong

I moved 3 months ago from Bristol to Brighton. I changed my address. My account reflects my new address. However, books sold from my account are stated as coming from Bristol. Although EBay tells us about the importance of having the correct "from" a...

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Buyer's address

I have received a message of a sold item where do I find the buyer's address ? And when contacting the automated assistant how to delete last conversation?

Authenticator

A Mulberry leather bag I listed has been verified by the authenticator as genuine but is being returned to me as according to the authenticator it did not match the listing as it had an external odour. This is total nonsense as it has been in my ward...

Coupon

Hi,I've recently purchased an item from a company, and an Ebay coupon for £75.00 was taken off the total amount. The company sent me an invoice for the full amount, which excluded the Ebay coupon discount.Due to the discrepancy in the invoice and the...

How do I raise invoice for shipping after buyer has paid in full for collection only item ?

My buyer has paid in full for an item that was sold as Collection Only. He now wants me to send it, which I can do, but I can't see how I can raise an invoice for 'shipping only' on an item that is already paid for. The Ebay chatbot has been less tha...

Guest check out issue

I made a purchase using guest checkout last week, the item I have received is incorrect. I have contacted the seller who say they cant find my order. The link ebay sent brings up an error, something along the lines of.... order not found. Please refr...

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  • 275 Views
  • 7 replies
  • 0 kudos

Missing item

Can someone help me with ebay customer service contact to call. I am a seller and i have sent two of my products which the buyers havent received it yet. The delivery company cant find my parcels and i need to soort it out quickly.

Postage, I want to get rid of the simple postage for items that I want to send special delivery

How do I get rid of simple delivery or overide it to put in special delivery via 1pm next day, can't seem to do it or find any details to do it. Please can you help Thank you, pulling hair out at present, had to pay for label, but also took it to pos...

Fraud on eBay

I recently purchased from eBay a Nest thermostat for £182 - Being stupid i didn't check the reviews and it turned out it was faulty W5 error and they had sold this to a number of users already. I tried to request a return, but they refused. I asked e...

Resolved! Item selling limit

I have 2 items i want to sell. Both take me over the arbitrary £500 limit I have imposed on me,so I am restricted to listing one. I wasn't allowed to increase the limit (no idea why) and I cannot get through to a live agent (the AI is useless). No ex...

Resolved! Refunded listing

Hi, I recently had my first listing sell, but due to confusion over it being collection only they requested a refund. I completed the refund but I was wondering how long it takes for the listing to be accessible by me again?

Seller - (shilling)

I recently bid on several items, and didn't win any of them. It was strange because there was only 1 other person bidding and they had bid days earlier, so I expected to get at least momentary win. Having failed to win anything, I pretty much gave up...

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