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Seller News: June 2025

Keep your sales momentum strong this summer with our latest updates.

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Sold listing

I have sold a item the buyer wishes to use their own courier how do I accept this or confirm this using the app upon collection by allowing this type of collection do I forfeit all of my seller rights

Resolved! New payment rules.

Hi I used to sell personal items but also items for my club I belong to, however I've had to end this due to the new rules. DWP told me not to give ebay my national insurance number, plus I don't want the worry having to prove all the money has gone ...

Item for a car

I buy radiator for my car from ebay.I give my reg number and it says it fits.I contact the seller,and give him my reg number to check.It will fit.I give it to my car fixer and when they try to fit it.They said it won't fit.And they will charge me for...

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False advertising , long postal times

Chinese goods , advertised as being located in U.K. Chinese goods being advertised as U.K. sellers , usually the adverts have a picture of the Union Jack flag, id rather buy EU / U.K. goods , the items I’ve unintentionally bought are sub standard , i...

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Cannot list an item 'because it does not have type approval', yet item is listed by other sellers?

I am trying to sell some unused and unopened Goldfren brake pads for a motorbike.However, I get a message when I try to list them saying the item cannot be listed as it does not have type approval. However, the exact same item is for sale from other ...

selling

Is anyone else being a private seller having problems selling, I am at the Point of no return. I have lowered my prices as they ask, but its a knock on effect that now the prices are too Low, buyers think there is something wrong with the item, Chang...

EBay courier insurance cover

I have an item up for sale, I also have a buyer lined up however, as the item weighs 20kg and has a value of £1700, eBay do not offer a courier with enough insurance to cover the item, so I can’t sell. It was never like this before, what has changed?

Charged twice

I purchased an item recently and realised from my bank statement I was charged twice. I contacted my back they said I should take it up with eBay. In the help section it gave me an article on some additional fee that is sometimes in place. I’ve never...

Return costs for item not as described

Can someone explain why does the buyer have to pay to return an item if it was not as described? Surely that’s not fair? Item says it’s an under tray for my car model and year listed, but when I took it to the garage they said it doesn’t fit! Holes i...

Location missing, cant sell anything now.

HiI'm getting a red flag message saying location missing, I've looked at the postcode box that came up and my postcode is there, never used to have this problem,also logged into correct Ebay site using the .Co.uk site, getting ready to throw it all i...

Seller not responding

I have bought an item which is collection only, almost 4 days ago, the seller is not responding to any messages i have sent to discuss collection details. I have a question please: 1) how long do I wait for a response and thus, at what point do I ask...

Refunds

I recently bought an item but it didn't arrive after 2 weeks so requested a refund. The day after I got the refund the item arrived. How can I pay the seller as it wasn't their fault?

EBay GSP

I've sent an item by eBay GSP,eBay have received the item at their shipping centre,the problem is that I accidentally put the wrong tracking number in and it won't let me change it,what should I do?

suspicious seller help needed!!

ive recently bought a pair of shoes that i wanted to wear on my vacation in a couple weeks, but when i got the confirmation on the order i noticed that the shoes would be delivered 2 weeks after my vacation so i quickly tried to cancel my order (not ...

Buyer has received my parcel, but tracking is still "out for delivery" - can't get paid

Buyer has received my parcel, but tracking is still "out for delivery" - can't get paid until this changes but myself and the buyer have no way of contacting ebay to sort this it seems. Can I sort this or will ebay "hold" (steal) my money indefinatel...

Suspicious sales

This week I have seen three Taylormade Qi35 drivers claiming to be brand new unwanted prizes. Seems unlikely one thing that helps fake sales is the option on eBay now to alter your photos, blanking out the background making them look just like those ...

Amending tracking details

Hi, I had to send three items 'old school' by taking them to the post office. I have the tracking numbers and I have messaged the buyers. I can't see how I can manually amend the tracking details. Any help would be appreciated. Many thanks

Won 2 cupboards but seller won’t complete sale

I won the bidding for two cupboards that I was going to pick up. I messaged seller and they said it’s a mistake and won’t sell both for the price even though the description clearly states there are two. I haven’t paid now because of this. Not sure w...

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Evri determined to lose business?

There seem to be many more stores refusing Evri Items for collection, Item I sold was marked as Return to Sender but just vanished. As it was sent through ebay simple delivery after a couple of weeks Buyer was refunded and I was credited with the sal...

chrges for postage

I offer free postage or collection, what happens if collected and I don't need the postage label, do I still get charged? At what point do they take the money for postage?

Item received late

Dear eBay Customer Service,I am writing to file a complaint regarding an order I placed on 22 May with a seller on your platform. The estimated delivery date was 28 May, but the item did not arrive until 30 May.I urgently needed the boxes to take abr...

Ebay collection point refused delivery

I ordered an item and selected for it to be collected from an eBay collection point. I called eBay customer service ahead of confirming with the seller and they assured me that as long as the eCP reference was on the address label it would be deliver...

Evri drop off not collected

I have dropped of some parcels at an Evri drop store. Printed labels there and left the parcels. I wasn't given any receipt, text or email (form reading eBay help this seems normal?) so I assume they are just sitting there as the tracking on my eBay ...

Update postal details

Since updating postal options it will not let me add postage… it is just giving a blank screen even though I have added all other details to list an item. How can I do this?

Returns label not loading

I am trying to return and item but get the following message“We could not load your postage label at this time. Please come later to get your label”however this has been a number of days now can anyone help please

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Enforced Simple Delivery

I've been a loyal buyer and seller on Ebay for 20 years. Due to poor health I haven't put any bits up for sale for a while, but tried to add an item yesterday and almost threw my computer out of the window. This so called Simple Delivery is absolutel...

Resolved! Incorrect Address

Twice in so many days I've had buyers with a incorrect address on where to post the items they bought to,It be a good idea to check your details of where to post are up to date so there be no delays in posting

Need help with the warranty issue

I recently purchased a motorcycle Bluetooth device from a seller on eBay, and unfortunately, it has stopped working after less than a year of use. The product came with a two-year warranty, so I was hopeful that I could get it replaced or repaired.Ho...

Refund

Hi, I sold an item and they want a refund - I offered a partial refund and the declined but since chatting to them there now happy with a partial but that options gone. How can we go around this with out me giving the full refund? Thank you

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Payment

Good morning.item no: 388506490222why are my payments still not available on the specified date?.

Bill

I put an item on for sale is it free if it doesn't sell ,I have got a bill for ,£2 when I go to pay it's asking if it could be a scam

Return request dispute

I purchased a screen for s23 ultra after the seller said it was the same as the original screen when i asked them is it edge to edge, i was told yes. So when it wasnt i msged the seller asking to return this and they agreed, so i started a return req...

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Non payer still has 100% positive feedback.

Why can't I give a non paying time waster negative feedback? It really isn't fair on other eBay users. It appears on non paying time wasters profile, that they are reliable, with 100% positive feedback. There doesn't seem any point to a feedback syst...

postage refund

Postage Refund for a seller. Customer purchased an item.I got a postage label.Customer requested refund Ordered in error.I issued a refund.I did not post item.How do i get refund for the postage i paid for.

Request to Add Variations to My eBay Listing

Hello eBay Support,I hope you're doing well. I’m contacting you to request help with adding product variations (such as colour, size, or quantity) to one of my listings. This will help provide more options for buyers and improve the listing's perform...

Adding tracking details

I have sold an item. I think I have chosen the wrong option when setting up the advert. When I go to the item I have sold it is telling me to print the pre-paid label. I have already posted via Royal Mail special delivery so don’t need the label. I g...

User avatar by • Visitor
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Preferred Postage

I’ve sold an item a posted it through Royal Mail. When I came to mark it as dispatched it seemed I could only print a label for the buyers preferred postage and had no other options. This feature is new to me so I wasn’t aware that I had to use this ...

Not getting released funds ,

Hi why am I not getting released funds when I send goods via parcel force , the tracking info says goods delivered 2-3 days ago , but in payments on eBay it says waiting for delivery ? I have spoke to them about this 2 months ago but it’s still doing...

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Combined postage when eBay controls postage. How is second item paid when not shown as despatched?

eBay sends QR codes for items and charges the buyer separately for postage, but postage is included in the price paid. The seller receives the winning bid price of the item. My buyer won two items which I agreed to put into one parcel. The buyer had ...

ebay stopped me bidding :-(

I had this error message multiple times while trying to bid during the last 2 minutes on this item [as a present for a fan I know]. "There was a problem with an eBay internal system or process. Contact eBay developer support for assistance (2003)" It...

sold an item as collect only, buy buyer seems to have chosen postage service ?

hi, I've sold an old patio table and chair set, which I specifically put collection only. a buyer has bought it, however somehow they have managed to choose royal mail postage for , £2. 99 !? at the moment the buyer won't respond to my message asking...

Permitted items

Why is it some listing's are allowed in live animals invertebrates live feeders but mine consistently come back not.permitted. even after reporting those that are allowed they come back as ok but obviously selling love insects. Please explain its not...

Appeal

Hi I had a fire last autumn and lost some items. Unfortunately, I did not remove some of the items from eBay and when they sold I was obviously unable to send them. As a result of this, my seller performance level is below the accepted 2%. I contacte...

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Shipping advice

I need some advice. I have sold 4 items to the same buyer and have to ship them all to the global shipping centre. Can I post them all in 1 parcel or do they have to be posted separately as each listing will need a tracking number? Any advice on this...

Resolved! No GSP anymore to Switzerland?

In the past there were always lots of seller's who shipped to Switzerland via eBay's GSP. Since beginning / mid of May 2025 there have basically been no listings at all. And those they remained don't list any postage. Does anyone know why is this so?...

Resolved! Sold item broke while i was parcelling it

I sold a tripod plus tripod carry bag. I was parcelling the item, i zipped up the tripod bag and the zip broke.I contacted the buyer, told them the zip had broke, asked them if they wanted a refund or reduced price.They said reduced price. Being Ebay...

Resolved! Not so Simple Delivery

I spent over an hour this morning trying to get a label to send a parcel. Ebay did not take into consideration that the Isle of Wight does not have an Evri outlet. They pulled out a year or two ago after many problems.Having sold an article, Ebay giv...

eBay's Mobile site not connecting

I view eBay via Google and not the eBay app on my mobile phone. For past couple of weeks when viewing individual sellers items the "sort by" button has gone, I like to view by "cheapest first". Today I decided to click on "classic site" to access the...

Can't report a missing item (bought as a Guest).

I bought an item as a `Guest' and it hasn't arrived. Every way I've tried to report the non-arrival requires me to be a Member, which I am not (and don't want to be, following a hacking experience). How can I report it without being a Member?

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Refund Request - Help Needed

So, I sold a an item of jewellery (diamond ring). It was new, unboxed with tags for £150. The buyer sent me a message saying they didn't like the colour of the stones when it arrived, so have changed their mind and now wants a refund. I explained I d...

scam on fake paypal postage

Hi Allany advisesold an item around £70 value buyer payed went to get postage label via ebay site which have done many times before but this time took me to paypal! asking to log in and add my details.Thought ok must be logged out put details in and ...

Have I really lost my item and the payment?

I sold an item, seller paid, I sent. Royal Mail.After a few days buyer requested a refund as item had not arrived and checking the tracking it had not so I refunded the payment.A few days later the parcel has been collected and the tracking updated b...

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Help with a refund

Hi, This is my first time selling on eBay and I’m finding it quite confusing! I have sent a collectable item and unfortunately the box has arrived bent/ squashed so the outer box is damage. I was contacted by the buyer and I said I was happy to refun...

Optiseller

How do you get rid of Optiseller on your account. Everytime I go into my listings, It reverts to Optiseller and stops me listing from any listing either live or completed. At this time unable to view live lisings or send offers and view completed lis...

Ebay

Pleasehow do I retrieve my ebay points as I didn't know things have changed till I looked at nectar I have 100s missing since last year

eBay haven't updated delivery of my item sent

I sent an item via parcel force that was delivered with proof 2 days ago. Tracking number correct.eBay has not updated delivery status. eBay will not pay me now until middle of the month which is unfair.I have sent the buyer several polite messages a...

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Postage and packing costs.

Hi, Ebay seem to have changed all my post and packing charges and have increased the price by 20%. I charge £5.50p for post and packing. This is for Royal Mail 48 hrs tracked with up to £150.00 compensation. My post and packing charges are now shown ...

Designer item

I have bought an item stating it’s a designer name but it’s not real the seller says no refunds can I claim back through buyers protection

Missing money

I’ve just sold an item for £10 but will only get £8.20 can someone explain where the £1.80 has gone? Also if I set the shipping to £1.55 a the buyer picks a more expensive shipping option do they pay?

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Invoice not always displaying

I bought a few items recently from ebay and when I looked at my purchase history I noticed that some of the sales had a "View Invoice" tab and others didn't.Looking further into this, all of the sellers are based in the UK (the real UK not China or I...

I paid for 3 items but received 1.

I paid for 3 items but received 1. The seller responded with tracking information to confirm a delivery was made. There was no documentation in the package. I contacted the seller who wanted a picture of the documentation. I told them it wasn't there...

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Payment

My initial payment failed , ive updated details just incase but cant find anywhere to repay !!! or does this happen automatically????

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Ebay refuse to return my account to a Personal Account after fraudster made it a Business Account

My ebay account was hacked following my e-mail account being hacked. I have no idea how that happened because I use strong passwords but using my hacked e-mail account the hacker used it to commandeer my ebay account. One of things the hacker did was...

Seller will NOT refund

I bought an expensive coffee machine, which showed a total usage of under 5,000 when it arrived. However, it had done over 25,000. Additionally, there was damage to the water lid and the coffee dispensing nozzle.Aske to return the item and was refuse...

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Seller blocked

Hi there I purchased a ps4 yesterday but the seller is now saying his account has been blocked thus unable to post me the item. Money has been taken from my account. Is this a scam ? What do I do now and how can I speak with eBay kind regards Lee

Resolved! Klarna

I am confused with my latest listing. Why does eBay automatically show a discount offer on my selling price when I view my listing before posting, yet it isn’t shown on buyers view of the listing.

Can’t verify bank account during switch to business account – all info is correct

Hi,I’m trying to switch my eBay account from an individual to a business account, but I’m stuck at the bank verification stage. Every time I enter my bank details, I get an error saying the account can’t be verified. I’ve tried both manual entry (wit...

Listing

When I try to create a listing for this specific item (cortiez 95) price comes up in usd but everything else I list is fine anyone know why

Postage size and cost

I’m at an utter loss.selling a large caravan towing cover.eBay’s ridiculous postage system won’t let me change the size of the item or the postage cost. Their options way too small and too cheap. Im totally at a loss. There is no option anywhere to a...

Postage pricing.

Hi there, I'm having some serious issues with coming to terms with eBay's postage policy. It just doesn't make sense. You aren't allowed to customise your postage price and you have to have a set one. But that doesn't make any sense, for example they...

Return

I have a return but not enough funds in my payouts but have enough once my payments that are on hold are released. It's asking me to add another bank card . I have and put enough monet on to cover the refund. When I then tried to do the refund it sai...

Confirmation of age….

What’s that nonsense. Trying to buy Reciprocating Saw Naked BODY ONLY - no blades etc.anyway…. After 20years of having eBay account it’s asking to confirm age by typing credit card details 廊勞.

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Royal Mail

Why is Royal Mail inconsistent. I have been buying items from a charity shop for years.Pay up to £4.25 postage for 2nd class service untracked. Sometimes slow. Then other sellers I may get a 48hrs tracked service and cheaper. Sometimes they deliver S...

Request To Sell Alcohol

Hi I’m trying to apply for an approval to sell alcohol however the form eBay has doesn’t allow me to upload the premises licence and also doesn’t allow me to proceed without a VAT registration. We don’t have to register for VAT as we have not reached...

"Simple Delivery"

Now, you see, this is what you've done, ebay. You've taken something which worked. Something good. Something convenient, something practical, something straightforward. Now, it could have been too many bean bags in the office, too many focus groups, ...

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Postage,

Hi there, does anyone know how to customise your postage listing on but it now to what you want the price to be and not dictated by eBay?? How much it will cost, as there prices aren't correct and should be more. I just want to customise the price as...

Missing packaging or components

I bought a pair of airmax 95 stash 2024 release and with the shoes comes a little card that opens up into a pamphlet showing all the collaborations with Nike and Stash.Now i received my shoes this week and when i opened the box the shoes were fine as...

£10 free offer from eBay

Any one else finding it impossible to claim an offer of £10 off next purchase from eBay? It’s so well hidden plus impossible to find help! It appears the original email & message has been taken down?probably come back after offer expires tonight 郎

refused listing

hi. tried to list an ebike rear wheel was refused listing. reason: can't sell ebike batteries on ebay. this item contains no batteries, so I'm puzzled. help! thanks

payment

Hi guys I sold an item recently and I did delivered by myself today. Ebay holds my money until 20 of June which is not realistic and even fair even buyer confirmed delivery and left positive feedback. How can I have my money from ebay?

Sign in Loction different from my Location

I tried to chat to a eBay Agent of this issue of Loction different from my Location the agent then had to put me to another eBay department who wanted a screen shot the agent sent me a link to load a screen shot which was no help I gave up too much h...

Return issue

Hi guys. Sold a computer and monitor to a guy who wants to return it. He is being completely unhelpful and not facilitating return delivery which we are paying for. I booked in a Parcelforce pick up from his home address and he just went out and didn...

Simple delivery

eBay sent me a pre paid postage label but when I took it to the post office they would not accept it so I had to purchase a new label but I can't change the tracking details on my sold item and I won't get paid until the item is delivered

Money Back Guarantee

If I am covered by “ Money Back Guarantee “ why have I been refused a refund for a recent purchase?It was a bench that you assemble yourself.After not receiving the bench on the promised date, although the seller informed me that a delivery was attem...

Stollen goods

I just went to my shed to get china I'd sold. I've discovered 2 boxes of goods have been stollen. Unfortunately the sold goods were amongst them. Wouldn't be such a problem but I'd just paid for postage. My concern is how will my buyer get a refund. ...

Losing money on sale

Hello, A buyer requested a refund, claiming the item is faulty. After receiving item back and checking it myself, its in perfect working condition. Regardless, I was given no other option but to issue a refund anyway. The refund puts me at a loss of ...

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Below average and cant promote listings

Hello.,i have been selling for a year now not very frequently but i have had some orders . last month was very good with selling but also some of the orders were returned but not because of my fault but they ordered the wrong item . I am now below st...

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Order

This order is shipping to me by Royal Mail and in the Netherlands by Post.NL. Post.NL told me that it was not delivered because the address was wrong; but the address was correct. Now it is send back to the address that shipped me the parcel. Post.NL...

I need to cancel a potage label

I sold an item on Monday but realised that the label had the wrong weight on it so I bought a separate label from Evri and notified the buyer of the new tracking number. I need to cancel the original label, the item in question is https://www.ebay.co...

How long does eBay take to refund?

Hope this is the right area to post this......Long story........bought some perfume on eBay, paid for it (part eBay funds, part credit card), seller then told me they had run out and were expecting more stock soon. Said I would wait for delivery. Var...

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No package has been delivered

No package has been delivered. Courier says they left it today at 7.11 am . I was up know one can here my ring doorbell shows nothing and no one coming here . It has not been delivered. What do I do next ? It’s impossible to talk with anyone at eBay ...

Item delivered but not showing on my account

The item has been delivered and I have the picture of the item provided by ParcelForce but my account still shows the item as posted. Checking the Parcelforce web site they have not provided any tracking history for this item, just the picture and st...

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returned item

i have recentley sold a T-shirt on ebay` i used good photos and description,but the buyer is unhappy saying shirt smells and has stains on,i dont agree with what he says but said return shirt and i will refund, even though i have noreturns marked` pr...

Change of postage after payment

Hi, sorry I no longer sell much on ebay so not sure how to do this one. Buyer would like me to post first class, so I took it to the post office and paid first class, the listing only alllowed £3 second class. The difference was £2, I have agreed to ...

Resolved! Lost parcels and tracking errors with Royal Mail

I'm a seller based in the UK and I always use Royal Mail Tracked 48. I don't ship internationally. I've had 3 parcels go missing and the tracking on them is very obviously wrong. Buyer paid on 2nd of April and the item was posted on the 4th. There we...

Did I get scammed?

Hi everyone, Last week on Friday 30th May 2025 I ordered an Apple iPod Touch from an eBay seller. On Monday 2nd June I got a notification saying it had been dispatched and because I paid 4.99 extra for Royal Mail tracked 24; I thought I would get my ...

Ebay's New Postage

Hi, this is probably an easy fix but now the postage labels are generated immediately a buyer pays, it always seems to be Royal Mail drop off. If there any way I can change this to Royal Mail Collection as I only go into town once or twice a month. I...

Message seller by text fails, why ?

My regular retailer seller & I both are unable to send text message regarding delivery matters. They too cannot send a text reply to me they said.They can send text messages to other buyers. It has never happened in the past.Asking for Ebay help is n...

Ebay automated feedback for sellers

Hi Is anyone else having problems with the new ebay automated feedback for sellers introduced in the UK in april? To date the automated feedback I have received as a seller is 135 and this has not changed for a couple of days now even though I sell 1...

Ebay cancalled an order

Hi everyone, Recently I sold 2 items. I was ready to post them that same day, so I got the label and packaged the items. I then received an email from Ebay stating that due to an issue with the buyers account, those items have been cancelled by Ebay....

Return for Refund

I bought a case for Samsung Galaxy Z Fold 5 Slide camera Ring Stand Armor Shockproof Cover which did not fit my Fold 5 (old type) but I still received the smaller case. During order, I included a 16.5 cm cover since these old phones are longer.On req...

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Return item

Can you help me with that situation please. I bought an item 25th of may and says postage within 3-5 working days. Tried to contact the seller 2 times and he was ignoring me for 2 weeks, so I cancel the order and bought it from another seller. And no...

Offer accepted but price raised at checkout

Hello, I recently made an offer of $175 on an item which was accepted. However, when I click to pay now, the checkout is showing an inflated price of $210 with no reason as to why. I am happy to pay the price agreed, but not an inflated price with no...

Theft from doorstep

Buyer claims item has gone missing from his door step, we provided tracking and photo evidence of the delivery, the item was large and heavy 20kg drum of oil which was boxed so i am suspicious that anyone would steal a heavy item which would be diffi...

Live animal feed banned??? ONLY for some

Some of my listings were cancelled because of ebays new policy of not allowing the sale of live animals. I had listings for worms removed. I see dozens of other listings for live worms but when i reported these listings i was told that they are not i...

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Resolved! 06-12986-53507

Hi there I am having difficulties with the above order which has ceased working within a month the seller has asked for you tube videos etc but although I have sent a photograph I am not able to send a video of a non working item? they have closed th...

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Debt Collection

Hi everyone, I haven't been on Ebay for a while and, due to a card change, hadn't paid a fee. I've just visited my account and paid the fee of c. £60, however I've just noticed I now have an email from a debt collection company for a higher amount of...

Have I been shortchanged by eBay?

Hoping someone can shed some light on this - I sold an item for £2.99 (order total was £6.53 with postage, buyer protection fee & VAT) and the payment was credited to my eBay balance today but I only received £1.44. I've looked online and now know th...

Resolved! Cancellation an order

I have requested to cancel my recent order but I have ordered a wrong colour can you please change it to natural black colour and not cancel the order leave the payment as it is thanks

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26th May brought carpet cleaner

I brought carpet cleaner got tracking number was posted but then says wasn’t as to big to post sent messages ignored them now today said waiting for a label to post out but this has been going on for a week I asked eBay to cancel order she said no to...

Closing my account

Hi Alli messaged eBay in December 24, telling them I am closing my shop.I have since had messages stating I owe them for the shop fees for 2025.i have a message from eBay dated 27/12/24 clearly stating I have requested closing the shop.The ‘chats’ I ...

Simple Delivery

Can any body advise if it is possible to opt out of Simple Delivery…..I cannot find a way round it and would rather just post items as I have done for years.

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Simple Delivery with Royal Mail

I've just sold my first item since the simple delivery rules came in. This may seem a silly question but here goes.... I dont own a printer so when i visit the Post Office and present my QR code, will the pre paid label they print be self adhesive, o...

Insurance and postage question

I'm so confused how this works now...a buyer selects and pays for the postage of their choice and I just print their label...what if that postage doesn't insure the item for the full amount? Ie. Standard tracked covers £150 but item value is £300. Wh...

Resolved! Returning items too large and heavy to post

Hi, How do Ebay returns work if the item a buyer wants to retrun is too heavy and large to post? I was thinking of selling a large heavy item (>50KG, 2 person lift) as collection only. Under ebay rules, if the buyer then changes their mind and starts...

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Returns

HiBought 2 polo shirts for atotal of £58.Far too small so set up a return find out they are from China and are £20 each to return. Any ideas much appreciated.

Resolved! Processing a return

I am new to selling. A buyer wanted to return a skirt because she said it didn't match the description. This is the first return request I have had. I accepted the return and the skirt arrived today. All good so far. When I then go to process the ref...

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payment

a payment went out of bank on 31 March 2025 for a purchase on 25 March for £107.08 but we cant an order for this amount could you look into this please?

Relisting using Simple Delivery

Looking to relist a number of items following the introduction of Simple Delivery. All okay in the listing, lets me choose the required delivery type/price but when previewing or saving for later in drafts it isn't changing to the new SD rate of £3.3...

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