Refund

[for_6247]

Hi, I sold an item and they want a refund - I offered a partial refund and the declined but since chatting to them there now happy with a partial but that options gone. How can we go around this with out me giving the full refund? Thank you

[tressygirl]

You may need a PC/laptop and not the app or mobile browser to do this,  Chrome and Firefox work best with eBay.

If you are on My eBay Selling,  go right of the item sold and from More Actions select Refund this item.  Be careful to then add the correct amount of refund you wish to make,  or you will refund the whole amount.

If you are on the Seller Hub, click on the item in Orders >>  Posted and Awaiting your Feedback.   Then top left click on View Order details. Far right from More Actions Drop down menu,  you will see Refund this item. 

@for_6247 

[for_6247]

Hi thanks for this. I’ll have to try on web browser cause it’s only giving me the option on the app to send a full refund

[tressygirl]

The app is useless not providing all options you may need use  laptop /PV and Chrome for this option.

@for_6247