Member To Member Support

my price is £2.49 but listing shows £2.70 ??

Private seller - Listing item for £2.49 but when I look as a quest (not logged in) the price is showing £2.70 for the item. Why is this ? ebay are adding a fee to the customer but I can't find any details of this before I listed the item, where can I...

Refund payment

HIYA,I have purchase Air pump drain blaster on 6 August. and my order number is 27-13393-37900. After sending the amount of 8.61 pound now seller told me its a wrong price and now you to send me 10.31 pound. than i'll send it to you. that's why i tol...

account limited error

When i try to do listing on ebay, it says your account is limited please check your messages. I dont know whats the issue, I had talked with support team they said I will get the email in 72 hours but is been 7 days, i got nomail

£58 Customs Taxes not mentioned in item listing

Hi everyone, I bought some ink cartridges from an ebay seller based in Germany. Postage was free, no mention of customs charges in the listing. The item is now held at Parcel Force's hub until I pay the £58 customs tax. This brings the total of my or...

Failure to cancel

Hi all. Buyer made an offer , I accepted meaning payment was made automatically. Buyer asked for cancellation. I thought I’d done this as was told cancellation in progress. I’ve now received an email from eBay saying cancellation not possible as 3 da...

new cahback offer?

how do i select a product that gives me cashback?

Refund

Wont let me refund

Overseas Refund Help

Hi, I sold an item to someone who lives in the States. The tracking information says it was received in the UK depot and sent to the States where it's since been lost. He wants a refund, what do I do? If I refund him the money I'm at a loss, as I can...

harassment and intimidation advice please

Last week ( I used to buy too many handbags I won't use )I listed a lot of bags but there were no watchers. Now I have checked today and virtually ever one has a watcher but no option to send an offer.Am I right in thinking it may be someone I had to...

Postage label says 1kg but my package to send is 2.5kg.

I have sold an item and the ebay postage label with Evri says 1kg. My parcel weighs 2.5kg. What do i do?

My eBay

World market. Why am I being shown all these alternative items that have prohibitively high import and postage charges. Why am I receiving offers for stuff that are on a list of stuff looked at but not saved by me. These ‘offers’ are not appropriate....

Ebay only cares about money

Hi all,Over the past couple of months I've been updating my power tools, had a look on ebay and was astounded by the amount of fake Milwaukee power tools, when I reported them to ebay, they told me they had reviewed a couple and decided they weren't ...

Simple delivery

Is it possible to opt out of simple delivery

can’t relist items without creating postage policy

Hiive been using the eBay simple delivery system for my listings. I have two listings that have finished and i tried to relist them, but an error message states I need to crest a postage policy? How do I get rid of this please?

Restricted Items

Just tried to list a ceramic figurine head table lighter, much like many on eBay at the mo but have my listing cancelled by them as a restricted item. Anyone having same trouble?

POSTAGE CHARGES SET BY EBAY

My customers buy sew on badges off me & is postage £1.25 , Enamel badges £1.75 now with ebay SIMPLE DELIVERY it's now over £2.50 & i am losing sales .. Any help available from eBAY at all ?

Delivery not avaliable

I offer the seller a deal but it gives an error: delivery is not available in your region but I and the seller are in the same country the distance is less than 100 miles. How is this possible?

Postage selected but not showing on listing.

Postage selected but not showing on listing. ‘Free postage’. Is on the listing despite me selecting postage.

Listed as artist on work that isn't mine

I am an artist, selling my work on Ebay. On four recent occasions I have come acrosspaintings listed as mine, or signed by me, which are not mine. The sellers have removed myname, but offered no explanation. I would urge all artists to check that thi...

Selling an e bike

EBay will not let me list an e bike

getting currier to pick up from home

I have issues trying to get my items I have sold picked up from my home as I am disabled and rely on Evri to pick things up from me and send them on.I also would like to be able to put my own post costs in to the system but can't.Why can I no longer ...

andoid web access no app

can one use an android device to log in to the ebay website? I do not want to use the app. I tried a web login with an android and the suystem failed/crashed

Issues after new update, random photos and App freezing when listing at price page

Anyone else having endless problems since new update? Issues with loading photos it’s loads them in a completely random order it’s deciding which you then have to manually move around to right order and every listing it’s freezing on the price page w...

Returns and Reasons Why - Growing Trend

Is anyone else suffering with frequent return requests with the reason 'Changed My Mind' then nothing is sent back for refund. Is this an attempt at just trying to blag a refund, on the off chance that many sellers just refund on the back of seeing a...

Buyer is Collecting so I've refunded the p&p but e.bay wants a tracking number before releasing fun

Buyer was charged p&p but is collecting the item. I've refunded the postage but how do I let e.bay know when the item is collected so they release my payment?

P+p

Why has EBay made it so incredibly difficult to set your own postage rates!!

Confusion over receiving offers

Ok so I have been a member of ebay for over 17 years. when I receive an off from a buyer you usually see the base offer somebody has sent, so example if I have an item for £40 and buyer sends me an offer of £35. then it would tell me I have an offer ...

Bidding issue

Hi. For the third time in a row I tried to bid some of the products. I presume that I was a only bidder. System, however, didn't allow me to bid. Showing some problem. I do not now if that's your deliberate, criminal action to increase the profit? Id...

How to handle refund and claim against courier

Hi, need a bit of help here. Sold a low price item (CD) to a buyer which arrived successfully but damaged in transit (Evri was the courier). I have original listings photos to show it was in perfect condition when and buyer has photos when delivered....

Collected instead of delivery

Item sold as postage but buyer collected. How can I mark it as collected and get paid?

back to search results function

My back to search results function is no longer working and at the same time the return arrow stops working, so I click on an item and cannot return to the search results.

Unable to post an item (under 100g) for £1.55 under large envelope

Is it just me or has Ebay made it impossible to post an item under 100g using the Post Office large envelope catagory for £1.55. I have tried and tried does anyone know if its possible and how I can do it.Seems Ebay Simple postage has got complicated...

Bit confused

Just had someone make an offer of £630 for one of my items.Great i accepted.It appears that Ebays buyer protection was £18.90.Fair enough it's their platform and no one does anything for free anymore.The downside is that it has come out of the £630 o...

Customer wants item to go to a different address.

My customer paid for an item and immediately sent me a message to post it to a different address. I enquired why within 5 minutes. Customer is ghosting me and now after three ignored messages, I don't know what to do. Account is 13 years old with abs...

Selling an item

I have a buyer for an item but it's telling him that I don't post to the UK any suggestions please ?

Payment

I’m having a problem with getting payment for an item,funds should be available today,but coming back as 0 in the account

Creating a listing - postage fee wrong

Hi there. When I preview my listing it shows the postage as free even though I selected buyer to pay. Is this because I did a buy now option or will it show as buyer to pay if I actually list it? Thanks

Ad fee general

Just been charged an Ad fee general for a lot I have sold have been selling on here for years including last week and this is the first time anyone know what it is?

Faulty link from eBay

I had an issue where a buyer returned my laptop completly broken and ebay took my money. My appeal was succesful however they asked for my bank details and pressing the link i got a message saying the page cant be found i dont know how to get this re...

QR Code and posting issues

Sold an item this week. Buyer paid postage. Download qr etc and took to parcel shop. Package not accepted due to invalid qr code. Took to 3 different parcel shops and same issue.. Evri, spoke to lady in 1 post office and she said I was the 3rd person...

postage

Trying to list an item that is more than 65cm long, and the simple folk at Ebay won't understand that some items are that long, any idea how I can do this as the simple post won't allow this, sometimes I have noticed an oversize choice, but not this ...

Sellar Accounts

Hello been a member since 2002. But i haven't sold on ebay since 2017 i have gone to sell my 3080TI laptop and for some reason it wanted me to update my details so i did then it seemed to have deleted all my old feedback from selling over the years n...

Has anyone used cvs or office max to pay for there purches threw ebay

Has anyone purchased a vehicle with ebay and made the payment threw a cvs or office max or loves a card with a barcoad is what they want

SELLING AND SHIPPING TO USA

Please has anyone have any further information regarding selling and shipping to USA, since this problem arose i have not sold or been able to ship via Global Shipping Program, I have lost quite a lot of sales thanks to this problem.I have always use...

How can I opt out of Simple Delivery when I'm listing an item to sell?

I want to select my own postage method and cost but just can't find how to do this. I've read lots of suggestions to get away from bl**** simple delivery but nothing works. Right now I HATE ebay!!!

"Item damaged beyond repair" -- what now?

I'll make this short and sweet. As the title suggests, I sold an item to a buyer who paid using Ebay's Simple Delivery and buyer protection.I sent it via Evri, who then a few days later said that it was damaged beyond repair, and that I should contac...

Fixing a sale end date

New to E -bay and have listed my first item for many years and I've got listed but it shows an end of sales date in a month's time and I want it to finish on the 16th of August 2025

Is a Lawn Mower covered under the Money Back Guarantee?

Is a Ride-On Lawn Mower covered under the Money Back Guarantee and not in the exclusions list as a recreational or other item mentioned?

Channel Island No Delivery Possible

Hi someone from the Channel Islands wants to check out. I checked postage and it seems to be the same as in the U.K. although was worried would be a lot higher. He says can’t check out would not accept the address for shipping. What should I do?

Klarna.

Hi can anyone tell me why i cannot offer Klarna as a payment method on items i put up for sale please? Or give instructions on how to set this option up please? Thank you

Help

I'm new to this, I won a bid for collection i messaged the seller and no reply how long should I have to wait?

Mark item as received

Hi I sold an item and as the buyer needed it asap we agreed I would deliver it. All good there, funds released etc… but the item is now showing as overdue and eBay keep asking me to dispatch it using one of their labels. What should I do? There is no...

Simple delivery is a joke

Ever since simple delivery was introduced against our will I have noticed that if selling high value items to which I recently bought from a seller and I have been a seller for a long time and used to work for Royal Mail. Before the simple delivery I...

Simple delivery,another ebay failure

I made a eBay sale and sent by "simple delivery". One week later, the item was returned to me, undelivered and absolutely soaking wet, i mean soggy, all paper and cardboard packaging is just a mess of papier-mâché held in a poly bag. There has been n...

Not getting appropriate response from seller

I bought a dryer radiator in February and it broke within a few months, I have contacted the seller to discuss the issue and they offered a replacement, they then sent a fridge drawer, I contacted them again and explain the issue and they asked me to...

Refund a damaged item

Hi , is it true that as a seller I have to refund the buyer if THEY have damaged an item? I sold a vintage leather 80yr old cheque book wallet and the buyer said it smelled of tobacco so instead of sending it back to me he emersed it in water in his ...

EBay authentication

How do I get an item authenticated after purchase if it doesn’t look right? The seller doesn’t except returns.

Boxed stolen ipad purchased from power seller

Purchased an ipad which never bothered using as when unboxed was new and turned on. Later tried using the same and found it has an MDM lock and says property of ASOS. What are my options as a month as passed.

Please bring back delivery the way it was before!!!! Simple delivery is not good!

Ebay simple delivery is no use. I want to be able to post the items i sell the way it was before. Why change something when it wasn't broken?Also i have read that simple delivery is responsible for me not being able to adjust a listing price easily. ...

Selling

I’ve just sold item to a customer and I’ve found some additional parts that should have gone with package. I didn’t make a note of the customers address so I can’t send them on as eBay doesn’t let you share details. Does anyone know how I can get the...

Cash on collection

How do I change the listing to give cash on collection as an option

Payment held even though buyer happy

I listed and sold an item, I uploaded tracking info, buyer received is happy and gave positive feedback, but seems the buyer hasn’t somehow marked as received even though feedback given and acknowledges all ok and happy. I can’t seem to contact anyon...

Postage Issue

Hi all, hoping you can help. I’ve made a bit of a boo-boo with postage. The buyer has paid for postage of the item, but I also paid to post this item. There is no way to mark the item as dispatched, as I should have printed and used the buyers prepai...

Help with refund to buyer

I need to refund a buyer for something that I had to cancel. I have insufficient funds in my account as the postage got paid before I even sent anything. So now ebay won't allow me to put in my bank details to top it up even though it asks for those ...

postage

my item is slighty bigger then the ebay medium parcel and can not pick another service is it ok to send? any help please

Didn't receive my items

Selling on hold but buyer received and is happy

Buyer has received the item and is happy can funds be released

Refund agreed but no ebay prompt for return label

Ebay have contacted me confirming a seller has agreed a return & refund but ebay have not provided a prompt to print a return label or provided the sellers return address.

Fee

I have a fee for listing some things and eBay haven’t taken it out of my bank yet but they keep on bugging me about it with emails and notifications

Sold item for dispatched but was collected in person

New here I listed an item with promo fees. Someone offered, we agreed on price.The amount I wanted to receive in the calculator ie 350£ sell £364. So, I Sent an offer and they accepted but I forgot to change the delivery to collection/pick up. Paymen...

Missing item

I've sold a dress but the buyer has said they never received it, so I've had to give them a refund. I've tried contacting ebay,but it's impossible, so I wondered if anyone can advise me what to do next? I've tried contacting evri,which again it seems...

Rewards

I have just purchased an item. After payment a small panel appeared on the right hand side saying I had 5 rewards. The link on that panel was dead. What are these rewrds and where can I redeem them?

Item I sold returned to me broken by Evri.

Hi all, I am a very new seller, so please can you help? I sold and item and posted it to the buyer, they never received it, and it was returned to me. When I got the parcel back, the items were broken. How do I refund the buyer & put in a claim for t...

Resolved! Account verification

I have changed my address to new place where I am living now then eBay asked me to upload my ID documents and also I started to list items about 20+. My payout starting to hold and uploaded my e-Visa with share code under residency category which eBa...

MC999 account suspended

My wife created her seller's account and I it got suspended straight away. We managed to speak to an agent then he stated "we do the sometimes to verify account". He unsuspended it. Then she listed her first item, it is a genuine item bought from one...

NO GLOBAL SHIPPING SERVICE TO THE USA … AGAIN!!

I have just discovered by chance that the USA has been removed from global shipping AGAIN!Customer service tell me this is a disrupted service due to the customs and tariff situation and they have absolutely no idea when this may return … just like l...

Not able to import items from AutoDS

I'm not able to import items from Autods there is in error says missing information but everything is fill

Parcel from Evri

I just received a parcel from evri with my address but not my name on it.It is FX factory powabud aux in cable.I was recently scammed in which they got my address and my mum birth date.Could this be them?

Seller return misunderstanding

Hi, i purchased a £30 item from a seller which required £40 of additional parts to repair which i ordered a few days later, the estamated arivival time of my original purchase came and went, but the additional components arrived very quickly. When my...

Making an offer- Price paid?

An item im looking at is listed at £899 ono. I'd like to make an offer of £800. How much will I actually pay? Will ebay fee's be put on top of that? I can collect said item so no need for postage Thanks

How do I cancel a business account I am a private seller

I seem to beset up as a business account, I only want to sell as a private seller, I can buy but not sell, so frustrating.

Selling restriction due to Service Metrics – looking for advice from other sellers

Hello everyone,I’ve been selling on eBay since 2018, with 100% positive feedback and nearly 4,000 active listings. Recently, my account was restricted from selling due to my Item Not Received (INR) metric showing 3% (3 cases out of my last 100 transa...

Sky Q boxes for sale

I'm seeing loads of sky Q boxes for sale on ebay.I'm concerned as these are always "loaned" from sky and remain sky's property, as far as I'm aware sky consider any "missing" box as basically stolen! Anyone know what ebay's position is on this ? I do...

Global Shipping Programme

Does anyone know if eBay has rectified the issue with the GSP? Buyer in Germany wants to purchase something from me but it’s still not showing international shipping costs because of an eBay IT issue (so I was told on Tuesday) Thanks

Return by buyer

Does anyone know how to cancel a return from a buyer as a seller I didn't realise that I would be charged the postage when the buyer just didn't like the item, as once I clicked accept return it started a return with me having to pay the postage cost...

Buyer has paid not collect

Hello one of my buyers has paid for an item but isn’t responding so what actions or that can I do please

Refund

I received a refund for an item which had not arrived, then the item arrived several days later. Should I just donate the money to charity? It wasn't a huge sum of money!

Voucher for selling

I sold my first item on eBay and I’m Sure there was an odder that if I sold I got £50 off a purchase over £125. I don’t seem to see the offer, not sure if I needed to opt in or something? Is there anyone I can contact to find out how to resolve?

Adding Photos to New Listings

Sat 9 Aug,I’m unable to add photos to new listings, have cleared cookies and cache, help someone.thank you.

Foreign post

Why cannot I post to Ireland or USA?

I received a counterfit item

Hi I purchased a sofa from someone and when it arrived it was not what was photographed it was listed as a swoon item but wasn’t I had my money lucky lily it was £1400. The seller has it relisted and who ever buys it is blatently goingbto be conned. ...

Resolved! Buyer brought an item and is now selling it for a profit. Is that allowed?

Hi I sold a cardigan this week and now I see that the buyer is selling that same cardigan for a profit. Is that allowed?

entering dispatch times when listing an item

I enter a 2 day dispatch time when listing, try to enter sku on the listing, tells me dispatch time req,go back to edit the item, dispatch time disappeared, enter again but will still not allow sku number cause dispatch time req.

Royal Mail - Parcel Not moving

I don't sell much; however, one item I've sold recently hasn't arrived. I paid for Royal Mail Tracked 48. It will be a week since dispatch this Monday. The buyer isn't happy. I've had a look around for help articles on how to deal with this. Can anyo...

Help purchaser in Wales and cannot order my item

Hi can anyone help? I am in the Midlands UK and have a customer trying to purchase multiple items of one of my listings but they are in Pembrokeshire which is also UK but every time they try to buy them it says “unfortunately this seller won’t send t...

Leaving buyer feedback after they bought item knocking they never had the funds ?

I recently experienced a buying bidding for an item, winning the item know they never had the funds to pay and requested that I waited 8 days. They then channelled the item and I would like to leave feedback ?

I want to change the postage option offered by ebay

Hi. I am looking to list a number of items but would like to change the postage option offered by ebay. I have tried to find out how I do this via the automatic assistant but it hasn't helped. Is someone able to help me please? Regards.

Seller sent wrong item and has told me to pay return postage on return they will send my item to me

Seller sent wrong item and has asked me to pay return postage and when she receives the item back she will send the item i purchased and refund me the return postage is that right

Ebay payouts

I'm just trying to wrap my head around ebay payouts? I assume it's to do with selling items which I was selling one but then delisted it because no one was interested. So would they still take money out even after delisting an item because I got an e...

Refunding a buyer

I am new to selling on eBay and I need to refund a buyer for postage and the cost of the item but I can’t see how I can do this. I don’t need the item back so don’t need to send return postage but I have set my account up as no returns. Can any help ...

Why do I have to pay my listing fees I am a private member for MANY YEARS

Why do I pay for a listing I am a private member for MANY YEARS melwar50

Ebay app

Is there a way to "show hidden" purchases on the app like you can via the web browser?

bypassing simple delivery

I want to send a parcel by parcel force. How can I change from simple delivery?

Selling copyrighted virtual items

I noticed that ebay allows sellers to sell virtual items now that are copyrighted to other companies. Is ebay corrupt now or is this ok? I’ve been selling on ebay for years but i think i might leave because of how they are ok with this type of thing....

Bud cancelled by seller

Had a notification that a seller cancelled my bid but when you click on link to see what it was it’s there so I have no idea of the items how can I find this. Is it likely to be just a bid, or could it be an item I bid and paid for for and now the se...

Combine postage

I just wanted to know how you combine postage now that this simple delivery is in place?I recently sold multiple items the seller paid postage for each item which was more expensive, I tried to look to combine postage but it wasn't showing how so I h...

item alerts advice

a while back i setup a notification to alert me when an item with a keyword appears on Ebay and would like to amend this now as the item is not relevant but i cannot find where i setup this feature, i suspect it was setup on an earlier version of the...

48 hour tracked item delivered but payout not received

Like two other members below my item was delivered by Royal Mail on Wednesday and funds were supposed to be in today but are still 'pending'. I'm not sure if this is to do with the problem mentioned by my post office when I posted it on Monday with t...

Adding bank acount still getting message to add bank details when listing

Added bank details still getting message to add bank details when I try to list item

Postage change

I recently sold an item and had postage set to Royal Mail 1st class. Item sold for more than expected and I’d like to send it recorded instead and pay the difference. Is it possible to not get the postage through eBay and just send via post office an...

Resolved! How do I cancel a sale before it is sold

I have had an item up for a week and no bids (is only a cheap item) and have decided it is not worth the hassle so am getting everything together for charity shop. I want to cancel the sale but option to cancel, end or delete the sale does not appear...

Waiting on eBay payout

Should have received funds for an item the buyer received days ago. Still not showing in eBay balance. No issues with sale of item.

sellers postage issues

purchased 2 items recently and seller tells me they cant print a label for delivery as address contains invalid or missing fields, i have told the sellers that my address is 100% correct but unfortunately they cannot print the label, they are using t...

SIMPLE DELIVERY

ANYBODY KNOW WHEN THE ISSUES WITH 48HR TRACKED SERVICE WITH ROYAL MAIL IN CONJUNCTION WITH SIMPLE ELIVERY WILL BE RESOLVED? TRIED TO POST A PARCEL AGAIN TODAY AND TRACKING NUMBER ON EBAY LABEL NOT RECOGNISED BY ROYAL MAIL AT POST OFFICE?MANY THANKS

Close account

Why can't I close my account ? I've had 40 quid in my funds for last 8 month that it won't let me access because I won't enter tax details so I'm done with it but it won't let me close acc

Ibhave not received my package

I have bought a item from Ebay and the postage was empty when it arrive. I have made claim with PayPal therefore ebay close my claim. I don't know if PayPal doesn't pay would I able to claim through ebay. The item was 550

New eBay postage rates don't cover large or heavy items. I am having to pay extra

New eBay postage rates don't cover large or heavy items. I am having to pay extra every time I sell something big. Anyone know how to find the old carrier rates for larger items in the Sell App?

Seller potage option

Can anyone please tell me how I choose my own postage option when selling. I am trying to sell an oversized item and want to have compensation included in the delivery option. But ebay is only giving me 3 options with no compensation.

Authenticity

Hi, a genuine item I listed and sold was rejected by the authenticity team as being fake. As I personally bought the item myself I know it is 100% genuine. Has anyone else experienced this? Quite upsetting

How can you tell if a sale legitimate?

I have just bought a car from here and the seller asked me to pay via Bacs. Which is what I have done, it's supposed to be delivered on Monday. But what if it doesn't arrive what can I do about it?

Partial refund on returned item

The buyer changed his mind and I agreed to refund the amount I received fro ebay for the sale.This was agreed but ebay does not appear to allow me to alter the refund from the full amount.There seems to be no way I can contact ebay directly about thi...

Resolved! Seller says they have no option to give partial refund - why might that be?

I received an item that was not in the condition that was advertised. The seller agrees it is not in the same condition. The seller agrees in principle that a partial refund would resolve the issue (to account for the money I'd need to fix it). Howev...

A Customer has decided he wants to cancel the order after me sending them the package

Hello im fairly new to ebay and not 100% sure how everything works but I've sold items on here before with no issues. I have sold an item today and post and packaged it. Sent it off to the buyers location but then after that they decided to message m...

SimPle delivery label not used

I sold my item with Simple Delivery. Co -incidence The Buyer lived around the corner. I handed him the item. Didn’t use the Simple delivery label. He can’t click to confirm he has received. My funds can’t be released. Any suggestions?

The seller does not ship to my country

Hello. Is there a way for me to contact the seller without having bought an item from him? When I tried to purchase the item it said that the seller did not send to my country. I would like to ask him if he might reconsider, I will of course be payin...

customer protection and tracked

E Bay is a joke they make the buyer pay over the odds. When I place the price I require it's inflated with buyer protection.First they charge buyer protection and then simple delivery (stupid delivery) tracked costing the buyer moreWhy don't they jus...

Resolved! Selling a product

Hi all, I have a unique question/problem. I have managed to sell my old Honda lawnmower for parts or not working and the buyer agreed to collect it in June, except he never turned up because of traffic issues etc. He then said that he would like to t...

30 day return policy

Business sellers who else would like the " found cheaper price" reason for return removed?

Simple Postage

Why doesn't eBay allow me to change 'simple postage' from large to standard letter?

New postage

Hi. Why i have to make postage label on ebay to let buyer know i sent them item? N then ebay giving me tracking number for it..i sent today by post office i have tracking number but is different than ebay gave me. So coz of that ebay will kot give me...

Buyer expected to return item as didn't fit .

I sold a top but the buyer opened a case against me stating it didn't fit and gave the reason as "defective" and expected to return it. I said it is not defective for not fitting and an eBay agent agreed with me and said she has used the returns poli...

paid by Paypal, which said the payment completed, but my bank has not received the money

i brought an item using Paypal, the seller claimed the item was damaged and asked me if i want to cancelled the purchase, i agreed and the seller told me they will refund the money. Paypal said the refund was completed but my bank has no knowledge on...

Can’t add photos properly after the video update

Hiebays listing set up has changed again to allow videos and now when I try to add photos I can no longer access my albums, it’s just the full camera roll or videos. I can’t go back through my whole roll for every photo. How can I get to my album of ...

Item not paid

Hi, An item hasn't been paid for with no response to my messages about payment etc so I cancelled the order after 3.5 days. The same bidder has bid on the relisted item. Are they a BOT or hacker etc? How do I proceed? They had 8 feedbacks but now 9. ...

Basket

Has anyone ever been unable to remove a item in their basket, I keep trying to remove/delete this item but nothing happens, at the moment it looks as if it’s going to be there forever. Any suggestions would be greatly appreciated.

Revising and Relisting a Suspended listing

Ebay dont like a URL in a listing - even to the manufacturers product page and pull my listing and send me a mail I click on "Review your listings" in the email. I see the listing and click "Resolve" to see a page with three options at the bottom. I ...

Evri lost post say eBay have to refund me

I put a claim in with Ervi for lost item, they said because I bought the postage through eBay. EBay have to refund me and not Ervi. I can not find any information about this.

Negative Feedbacks

Has anyone experienced an influx of negative feedbacks recently? In the past month I have received around 9 or 10 and with the exception of one delivery issue, the others have been 100% related to the product - not mentioning the delivery or service....

To add Vat on product price

Hi eBay Team,I am a UK-based business seller and have successfully added my VAT number (GB415792286000) to my account.However, I cannot find the option in my Site Preferences to display VAT separately on listings (i.e., show price excluding VAT, show...

Tax reasons

For tax reasons it is currently not possible to buy from this seller. We apologize for any inconvenience and recommend that you search for similar items from other sellers. {e279876-1017509x} - What does this mean, please?

Holiday mode

Is there an option to put my account on holiday mode as i am away and unable to post orders but i have an order

Ninja creami refurbished issue.

I purchased a refurbished Creami on eBay. I purchased in May for a present this month. Not used at all just waited to give it as a gift. Purchased with an eBay voucher. I gave the gift this week and it does not work. There is a really bad electrical ...

New listings not re listing for 7/8 times

I’ve listed new items last week and done them on computer to make sure that I ticked the auto relist box and faft with postage which I don’t like either. They have not re listed either. I have read advice and done everything but nope I think my 10 ye...

Simple delivery postal refund

Can anyone share some insight please, there’s a few things I’m trying to understand with ebay simple delivery. (Private seller account here)1. First off how long can it take to receive a refund from postal label, its been 23 days as of yet since i fi...

20-13371-94228

Hello, one of my packages is suspected to be lost and I would like a refund

Ebay getting worse

Well i think it's about time people told ebay sort your system out, yes i have had two stupid changes one was a return when barcode could not be used and i have no printer so was sent return label to email told postie could scan that RUBBISH! no they...

Can't seem to change postel fees for larger items can only get simple postage

Can't seem to change postel fees only let's me use simple postage I want to sell items that are not covered in this range

Collection code.

I have received notification from ebay stating my Evri parcel is ready to be collected but i have not been sent any collection code just told to take photo ID to the collection point.

Item damaged in intransit and returned to seller (me) but buyer is till interested

I don't know how to create an additional postage label since ebay won't let me. Or do I refund the buyer and create a new listing. Or do I keep the original listing since I've already made a claim to the shipping service about the damage

GSP current outage, Important To log it with eBay customer support. GSP is not working properly

the last few days I’ve had a couple people from different countries telling me our GSP says their country is not included. First time I had to use international postage and again this morning a different country had the same issue. I contact eBay thi...

Not allowing me to open a return

08-13390-38515 Order number. I raised a return then closed it as the seller was going to find me 4 chair leg parts to send out. They aren’t able to send the parts out now and offered me a 10% refund. This isn’t good enough as I can’t use the dining t...

listings

hey,can anyone help,why my active products are not visible in the store just 5 of all?

Returning an item

i am returning an item as it is not fit for purpose. I started the returns process but i selected the wrong reason and it is trying to get me to pay for the return postage. How can i go back to change the return reason? I have tried on different devi...

postage

I have been selling on eBay for 20 years but not for the last 3 or so until now. Things are all different and I am not sure about the postage situation. I advertised an item and eBay automatically sets the postage price for the buyer. I sold the item...

Jeanie

Hello - Always use PayPal when buying items on eBay. Why did I have to give bank account details for the item I just sold. Thank you in advance

Ebay postage

I am trying to post a package as I have just sold an item but when I try and print the prepaid address labelbay is telling me "something went wrong" and will not generate a label. Does anybody know how I can get ebay to resolve the issue so I can get...

Simple delivery how do I opt out

Hi can anyone tell me how I opt out of Simple delivery when first listing an item? Thanks

Resolved! over £100 VAT added to £525 Chrome Projector I'm selling

Hi, I've been selling on Ebay as a private seller for over 20 years. I got an offer for a projector that's been listed for several weeks and I accepted to get rid of it. The buyer emailed me and said it would take £100 over his budget due VAT being a...

EBay Global Shipping - but still charged customs fees

Hi,does anyone know how or what action I can or should take (or how to contact an actual person) where I have paid for eBay Global shipping (and therefore prepaid for customs import fees) but on arrival in the UK have then been also charged the same ...

Payment on hold

A buyer paid through eBay but eBay has put payment on hold .the buyer collected the item when I wasn’t present and is not responding to my requests for the QR code?what do I do ?

A buyer has returned an item (incorrectly) as faulty, when really a change of mind

A buyer has returned an item (incorrectly) as faulty when it works well, do I have to pay the return postage?

Going away and won’t be able to post till I get back

How do I put on my listings that I will be away for a few days and won’t be posting till I get back?

Not received a returns label

Hello there. iv asked to return 3 gel polishes I purchased as they are not genuine. the seller has accepted and asked for my pay pal information to pay back postage.I don’t understand why I can’t have a returns label for them and then get my refund a...

Buyers protection

eBay's customer service proved to be completely inadequate and superficial in handling my dispute. Despite providing ample documentation to support my claim (including photographic evidence and message history), eBay ignored the evidence and made arb...

Sold an item and payment hasn’t been paid out

I sold a high value item and eBay says the funds will be available on the 7th August. It’s now the 8th of August and still no funds???? I tried contacting an agent on live chat but met with an error message and to try later?

courier preference

why did Royal Mail simple delivery label provided when my courier preference is Evri and I have turned off Royal Mail in Available couriers/Postage preferences

trying to get an Evri Label

eBay keeps doing Royal Mail labels instead of the Evri I wantis there any way to make sure eBay simple delivery generates an Evri labelwhen I take a larger parcel that Evri would accept (longer than 61cms ) to drop off at post office, with the royal ...

Unable to withdraw Money from eBay Wallet

Hi, I am new to eBay and I recently sold 2 products on ebay those were delivered on 4rth august or before. I see some balance in eBay wallet like for e.g. 11 GBP but when I click on withdraw I see my bank account number and button at bottom is disabl...

Large parcel

Hi I would like to post an item which is large 65x50x50 but the only option available is royal mail which biggest available size is medium 61x41x41 or something similar and evri which is never accepting large parcels. I used to have more available op...

Changing delivery details sold item after printing labels

Hi. Just sold a blind. Printed labels already to go. Yodel store refuses to accept parcel. How can I change delivery to door-to-door and I pay the extra?

Global shipping issues

Hi, Is anyone else having issues with their items being available for sale through global shipping? We usually sell approx 5 items a week through global shipping, however this has reduced dramatically. I am receiving messages from overseas ebay membe...

payment pending

where can i see the amount payed for something i sold?

combining postage with simple delivery

How does Simple Delivery work when a customer buys 2 or more items and you want to combine postag

account

i want to change my account type from individual to bussines so please guide me

Postage paying after paid on collection terms

How can a buyer pay postage after paying fir a collection tion only same?

Refunding/reinstating a one time eBay voucher after item did not deliver

I recently received a voucher for the promotion which allowed me after selling an item for over £10, to receive a £15 coupon which I could use on items over the value of £50 i used it, but sadly the item never came and I have been issued a refund, bu...

Why is so annoying to reach the Customer Service on phone?

I am so *bleep* of by being charhed for an dd which I meant to post in free category and when I am.trying to reach a real agent and to talk to anyone in person eBay Bot is keep rolling me like a stupid rollercoaster How can I get rid of this stupid e...

Returns

Not happy that ebay won't let me book a return for a refund on a order that i canceled the return of before by mistake and now it looks like i have lost £250

Offer

I put in an offer they ignored my offer and charged me full price they should have turned my offer down

Resolved! No consequences for the Seller?

Last Friday I saw an item I'd been looking for some time, and at a price (£200) I thought was in line with others recently sold. It had a Buy It Now option, which I used. On Saturday morning, the seller messaged me to ask why I'd chosen the Royal Mai...

Paying by monthly payments

I have a person interested in my item that I have for sale and they want to know how to pay monthly :ie via Klarna or PayPal.

Item posted independently but simple delivery thinks I have not!

Hi, I posted a sold item via Royal Mail tracked service, I have a tracking number and can see it was delivered and signed for on 6th august. However eBay automatically selected simple delivery and generated a label and tracking number which I did not...

Offers

Hi I have received an offer for a liked item. I want to pay through the Clearpay app using the buy now pay later option. As the offer is less than original price if I accept it does it then change to the new amount or will Clearpay only allow me to p...

Selling Computer CD/DVD software disks opting out of Simple Delivery (SD) - Standard Letter Postage

Hope this helps anyone who had the same problem as me, as I am selling a lot of the ‘free’ software discs that originally came with the early computer magazines. The discs are in ‘slip’ cases and with very thin cardboard stiffeners, I can send a sing...

New photo upload

Is anyone else having trouble with the new way photos upload? It seems to put them all in the wrong order which is so frustrating, and trying to move them about once uploaded isn’t working properly. How can I report this to eBay tech team, as I seem ...

How do I opt out of simple delivery?

Most items I sell are less than £10.00 and qualify for royal mail large letter. Because I pay the postage costs I need to keep it as low as possible, but with Ebay simple delivery it only gives me the option of first class large letter when I want se...

Account blocked

My account got blocked suddenly after i hired a virtual assistant and give him a team access to manage the account. Without giving any proper reason ebay permanently blocked my account. Is there any email or official contact where i can contact to re...

How can i cancel and change return label

Hi, a buyer wants to return something, using a bs reason, but I know with ebay sellers have zero rights so I accepted the return and sent a label to the buyer through ebay. I think this was a royalmail label. But i didn't see anything about dimension...

I'm really sorry the search here sucks, How do I remove "collection only" from my search results pls

I can't ever collect I'm very disabled, and housebound, it's why I use ebay (hisss amazon). When I'm looking for something that ISN'T coming from china, I would like to filter out results that tell me I need to collect 60+ miles away. I would like to...

combine postage

i have bought 8 items and asked if the seller could combine postage for me. she has asked me to combine the items and postage together but i am not able to

evri parcel sent through royal mail postbox

I accidentally sent an evri parcel through a royal mail postbox. I saw on other discussions that they will usually still deliver it but with a grey label. However, the buyer ordered for a collection in shop, not to their home, and theyve already canc...

Recall of electrical item

I bought an electric blanket which I haven’t yet used - eBay have told me it’s been recalled as dangerous anf to contact the seller I have gone back to my purchases but the seller has disappeared any ideas what I can do ?

Delivered item

I sold an item and delivery was arranged, the buyer contacted me saying he had moved address, so I had to rearrange the delivery myself at the buyers expense, now eBay won’t be notified when it’s delivered, is this a problem

Selling a watch

Can anyone help, I'm selling a watch that I bought at an auction on ebay, but only to find that ebay have removed it.It's a genuine watch as this watch was sold on her about 4 years ago.

Purchased Item not arrived

Hi I purchased an item that has not arrived opened a report but seller not responding by deadline of yesterday how do I ask eBay to step in? Or will they do that automatically ?

Dispute returned faulty item

I recently sold a phono pre-amp that the buyer then said was faulty.I tried to work with the buyer explaining why he may be having problems, but he insisted on returning it.I agreed for him to return it to me and paid postage ( as £Bay gives the sell...

Issues with booking royal mail collection

Anyone had issues booking royal mail collection on ebay. Did one today and stupidly did not wait for email confirmation and went to print label only to find i could only drop so had it arrange collection via royal mail website and pay for the collect...

I should not have been sent an item, but seller says returns not accepted

I made an offer on an item and immediately received an eBay message saying the seller could take up to 24 hours to respond to my offer.I immediately retracted my offer, because I wanted certainty, and proceeded to 'buy now' another listed item, which...

Customise postage

I’ve got an item up for sale where I cannot choose for customised postage, it will only let me choose simply delivery (which I don’t want because it’s more expensive for my buyers. Is there any way to change this?