Lost parcel

[alaharro2]

Hi. I wonder if someone can help. I ordered a present for my grandaughter and evri have had it since last sunday. I reached out to evri who have told me theyve lost the parcel. The seller isnt being helpfull and when i go on to ebay, there saying i cant ask for a refund until the 19th. Evri have confirmed its lost and i desperately wanted this for my grandaughter. Can anyone please advise? Thanks

[**peaseblossom**]

eBay will always wait until the last estimated delivery date has passed.  There's no way round that but you will get your money back.

[red_magpie]

The seller isnt being helpful

If it's a private selller using eBay's simple delivery it isn't their responsibility any way. If the item is lost or damaged indelivery it's eBay that would refund you.

Even if it's a business seller, once it's been dispatched it's largely out of their contol.

In case you're not familiar with eBay's returns and refunds procedures, see:

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returns-items-not-recei...

https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041

https://pages.ebay.co.uk/ebay-money-back-guarantee/