UK Seller News: April 2025
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Forum Posts
Order not showing up in purchase history
I made a purchase on april 1st that is no longer displayed in my purchase history. I recieved an email confirming my order but when i click on any links it reports an error. I was charged for the order, which was supposed to arrive several weeks ago,...
Invoice
Hello dear ebay community i really like buying products from this website u can check my purchase list i have some issues plz resolve my issue saller not giving me reply
Novelty Christmas present is counterfiet
Purchased some small figures my daughter had requested for Christmas called SMISKI’s. They come in sealed blind bags so the chances of getting duplicates are high. Out of 8 she had, 2 were duplicates so she’s decided to sell them on if she can but it...
bought a tv off ebay now seller threatening to take me to small claims court
hi bought a tv off ebay for £60 tv was delivered opened the package no stand told the seller there was no stand as listed with the tv and it was no good to me seller said they stuck the stand to the outside of the package i said it must of come off i...
UK shipping when I’m in UK and so is seller
Why do I get this error message when I’m in UK and so is the seller? Thanks for any help!
Postage after collection offered in advert
Hi I have sold an item and listed for collection. The buyer now wants it posting. How do I go about this ?
Postage charge wrong
I’ve sold something for £6.99 with the standard £2.94 Evri charge. The buyer is from jersey and has selected Evri but it’s £5.94 so I’m £3 out of pocket on a £6.99 item! I’ve messaged the buyer to explain why im cancelling the order. I don’t see any ...
Adding postage costs to earnings
Hi.Can someone explain to me please, as a seller, why Ebay add buyers postage costs to what I have earnt from a sale? I haven't earnt this, it is what the buyer has paid 'for postage' not my pocket. Surely this is giving inaccurate amounts of what ha...
Royal Albert Old Country Roses collection
Good afternoon, I would like to get advice on how best to act in this situation. I bought a set of used dishes and it was self-pickup. The road took 2.5 hours. When I examined the goods, there was a crack on the spout of the teapot. I showed it to th...
Shipping from china
Hi I am trying to create custom diamond art that will ship to me from china the shipping to me is roughly 4 weeks I can’t seem to make delivery times longer I have changed address in settings where items ship from in china but I still get 1-3 days I ...
Maximum Bids
I bid a maximum of £6.01 for a jigsaw puzzle which had a start bid of £4.50.It sold at £5.83. What is the point of having an automatic bidding system when a maximum bid is disregarded in favour of a lower bid, Very disappointed in Ebay.
cant add card as payment method
The 'Add' button is greyed out no matter what card I try to add for Checkout. Or if I try to add a card for auctions I get a verification error. The addresses all match - I've spoken to support 3 times now. Waited 24 hours - tried Chrome. I've been u...
if a buyer changes their mind. Vehicles.
Does eBay refund for a non sale on a vehicle?
Returning non broken item
I am waiting for an item to arrive back from a buyer who claims it didn’t work properly, I know for a fact it does work as I tested it personally. What happens when I receive it back and I find out it does infact work as I expected? They have request...
Givie Feedback to Ebay
Ebay has based its whole business model on the concept that feedback between buyers and sellers will create win-win rather than zero-sum game transactions. However, there is often a "Big Brother" element to how Ebay implements changes without being v...
Age verification without a credit card…
How can i Age Verify,if i don’t have/use credit cards..I’m a 52 year old …?? Just want to by Kitchen scissors..臘路
Vat on new clothing for private sellers
I am selling off items I bought prior to covid where I paid vat on them as a non vat registered small trader. the business closed, with covid and I am selling the remaining stock on ebay as a private seller at less than I bouught it for, to mainland ...
Payment
Can someone please explain the breakdown of payment please? I sold something for £20 but only received £15.82. Why? Thanks
Paying for an item through paypal isnt enough?
Why must I load a second credit card when I'm a member of ebay for over 20 years
Resolved! GSP and what is an abusive mail?
Hello, a couple of things I need a bit of advice on please: I sold a glass item to the States which arrived broken (and I accept that it did), received an 1800 word angry message from buyer demanding I refund him including the GSP fee, I declined and...
contact a seller to complain.
I purchased scholl good quality nail scissors on 18th September. They have had little use. But today they broke and are now not usable. I tried to contact seller but a message says he can’t be contacted.It’s April 20th today. I would have expected th...
What happens to my Drafts if I switch to a business account?
So the changes to personal accounts has really made things difficult for me. The new issue with personal accounts seems to be that for things like old magazines, books and small items, I can't do cheap 2nd Class postage anymore. This means the cheape...
Auction bidding is a con
So I put a bid in an auction and the auction was advertised as ending at 15:35 but it was said to have ended at 15:27. Either way the winning bid went to the wrong person. This is the second time this has happened and I am now starting to suspect thi...
Hi All, why can I not relist or add items on my account. Keeps showing post fault when I try to reli
Hi All, why can I not relist or add items on my account. Keeps showing post fault when I try to reliIt’s or add.
Resolved! As a buyer, I'm NOT seeing the BPF on private listings? What am I missing?
From what I've been reading here, private sellers are seeing a drop in sales due to buyers not wanted to pay for the protection fee? I appreciate this is all conjecture, but the main point I wanted to check - before I list more items - is what the BP...
Sell VR
I want to sell some items, and would like to get a sense of how much money I could get from them. Can anyone advise on how much the following would normally be valued at: Unopened box of Oculus Quest 2 128GB with headset, face cover and touch control...
Buyer not picking up item
Can you help please? Someone bought a Pilates reformer machine from me which I won’t receive payment from until it is collected. Buyer has paid eBay however they are messing me about with collecting the item. Buyer messaged this morning saying they w...
trying to add tracking to an item I posted, ad tracking option is not appearing in the dropdown menu
trying to add tracking to an item I posted, add tracking option is not appearing in the dropdown menu, only getting automated in contact help, which is not helpful
bidding on an item- item is still listed but then told that the page cannot be found
item is still listed but then told that the page cannot be foundso unable to place a bit
Wrongly cancelled order
I have sold an item which all went as should. Same item was kept as listed, eBay mistake, then sold again.The buyer requested a cancellation which I mistakenly declined.We're both in limbo as to what happens next.
viewing an item in person
can potential buyers view an item in person before committing to buy it. how can this be done without ebay messages blocking out contact information to arrange a viewing.
asking for the delivery address
Seller has just emailed asking for the delivery address, I paid by paypal and they say they can't see the details of my address. Is this okay
Resolved! Cant use 'make an offer'
When I click 'make an offer' for any item I an taken to the 'we searched everywhere' page - is there an issue ongoing ??
Upgrade my account
I wish to upgrade my personal account to a charity account. However when I try to enter a trustee's info I get the message ' something went wrong please try later. 'Later' has been and gone several times, always the same. Any ideas please.
Trade in, serial code
Im trying to trade in my ps3 slim for a voucher and when it asks me for the serial code it just says ‘the imei can only be 15 characters’ and I know I’ve put in the serial code correct. I don’t know what to do could someone help?
Proof age, long time ebay member
Hi, I have been en ebay member for 15 years+ today I tried to buy a five inch pull saw (item 365413455381) and cannot because it is a bladed item. Ebay asked me to sign in again and confirm my details. I do not have a credit card but a debit card, Eb...
Age Verification
HiThe Age Verification on eBay is stupid, i mean i can't buy Cordless Hedge Trimmers because they are bladed and i need to verify my age. The age of my account alone should tell eBay i am old enough (2005). The funny thing is i bought some Petrol Hed...
Resolved! Reserve
Why do I always get minimum reserve is £50 on item when listing a item.but I want to set the reserve at say for example £30 ??
Selling my e-bike
How do I become enabled to sell my e-bike. EBay refer to (URLO). I’ve sold one before with no issue. I got a call back spoke to 2 people then they transferred me to their expert department who said they weren’t taking calls and cut me off
Wrong tracking
Paid for postage through eBay but unable to add insurance so asked for refund and organised Parcelforce. Item has been delivered and feedback received. Not showing as delivered due to wrong tracking number and funds on hold.
"Looks like something is missing"
I would be very grateful if someone could help me with this. I find the whole e-bay process utterly confusing and frustrating. For the moment I am having huge problems with "Looks like something is missing" and my address, which the process refuses t...
Courier sell out?
If what I've heard from P2G is true, Ebay have ignored all member concerns about Evri and have capitulated and a post office/evri mashup will be the only courier on offer. Please tell me I'm wrong.
Not being able to bid
Over the last few days I have had people messaging me saying they are unable to bid on my items as they can't bid on this country's items but I am in the UK and so are they I have checked my settings and all look ok
Combined postage simple delivery
I’ve just sold two items to one customer. According to eBay if you use Simple Delivery it automatically combines postage for the customer. You are supposed to use one label, then add the same tracking number to the other item that was sold. I am unab...
Film memorabilia lobby cards and general complaints
I wanted to contact Ebay and make a general complaint and I was unable to. I just buy film memorabilia and occasionally sell it in particular lobby counts, UK lobby cards only for the last three months it has become inundated with people selling fore...
Can't list
Not sure why I can't ask ebay itself but... I can't list my item, keeps coming up 'unknown error', on the first screen after pics and category.
FEEDBACK
Why does eBay keep badgering me to leave feedback when I'VE ONLY JUST ORDERED THE ITEMS. Just use a bit of common sense and leave a SENSIBLE GAP BETWEEN BUYING AND THE REQUIREMENT TO LEAVE FEEDBACK.
Ebay allows sellers to do not follow standards
Why does Ebay allow sellers to send items whenever they want. Allowing sellers to go past the arrival date. Then you have to contact them and they allow even more time for the sellers to send item. No standards. This is why I do not like ordering fro...
Ebay close my case
Order a item shipped from China,very bed quality, I want return seller send my the return label, I'm already return to the seller, seller already received the package, after I'm go holiday for 3 weeks, when I come back ebay close my case sak I'm no p...
Age veryfacation to buy edging shears, i don't have a credit card it says debit card is not acceptab
I'm trying to purchase a pair of edging shears, ebay say credit card details are needed to verify my age, i don't have a credit card, they are saying debit card is not proof. I'm 78 years old.
Global shipping programme
Hi I ve sold 2 separate items to the same person thro the global shipping programme do I post them as 1 or do I send them separately
Marking item as delivered
Sold an item and downloaded Evri QR delivery code. But I ended up sending item Royal Mail. Buyer has received the item. How can it be marked as delivered so I received the funds. ?
Unable to Complete Seller Registration
need help with this Payout Information Page Error Please
Resolved! Refund
Hi All. I need some advice please, as its 1.05 am and a buyer has just messaged me to tell me the item isn't the size stated on my description or the label. I always show the labels in photos as proof of the size and surely that's all that I can go b...
VAT Why?
Morning and Happy Easter..can anyone tell me why I've suddenly been charged vat on a top sold in England buyer from Scotland. I don't pay tax as such as I'm retired. Thanks..
contact with seller
Have been unable to contact seller to request extra info on an item he has for sale. Have tried several times following the listing format, - the response is "make offer" - I can't consider making an offer until I get more info. Is this a glitch ?, o...
Broken item
I recently sold an item and unfortunately, the item was broken on delivery. The buyer requested a refund from eBay and this was done immediately. I only found this out when I had an email from eBay saying don’t worry, we’ve dealt with it. I have neve...
Feedback on Buyer
I have been dealing with a difficult buyer. I am a private seller. From day 1 he has complained about an item that I sold with a declared defect. From day 1, I have said that id he wasn't happy then send it back and I'll refund him. This he failed to...
Negative feedback removal
First time having negative feedback after over 100 sales. So buyer left a negative feedback saying 'not received as describe". It is a talking and giggling soft toy. Buyer said the talking mechanism is not working (inaudible). I have tested it prior ...
Failed to apply discount coupon, how do I get Ebay to correct this?
Having bought an item today that allowed me to use a £15 discount coupon I entered the code at the checkout stage, but the discount didn’t get applied. How do I ask Ebay to correct this error?
Haven’t received my order
I placed an order and the tracking information says it was delivered and left at my front porch. However, I never received the package. I’ve checked around my property and with my neighbors, but it’s nowhere to be found.
outbid after auction ended
I left a max bid on an item and watched as the time ran down. At last few seconds, as usual someone put a late bid in. The difference here is that the winning bid at the end was lower than my max bid. Later when I checked the sale the winning bid has...
Search filters
Does anyone know if it’s possible to go back to the old search filters? Plus get rid of the 40 or everything. Today I was looking for some earbuds and want to select certain brands to filter out the unbranded and the rubbish makes but there are now o...
Buyer wants to return
Received message off buyer who would like to return item, firstly said it didn’t fit and then it had defects, pictures I received off buyer did not look like the same hoodie I’d sent and so I put this back to buyer and went to look at pictures again ...
Transaction fees
I became a business seller and opened a shop a couple of days ago. Ive just noticed that in the past 2 days ebay has charged me a transaction fee for nearly 500 listings. I havent sold 500 in the past 2 days, these listings werent due to end and need...
how do I complete a sale that was done using a classified add
I am new to selling on E-Bay and very confused about what I should/ should not be doing.I have sold an Item via a classified ad. I have received a message from ebay saying that the buyer has not paidbut ebay will not let me send details for them to p...
MULTIPLE LISTINGS
WHY DO MY MULTIPLE LISTINGS NOT SHOW AMOUNT OF ITEMS SOLD ANY MORE
Resolved! Ebay withholding our money if we're lucky enough to sell something.
Hey I just came back from the local Aldi. My food bill came to £5.06 which the bank refused. And no, Aldi won't wait 2 weeks for the money. (I've just sold an item and can't afford to post it. No doubt the buyer will complain to Ebay if I can't post ...
Resolved! Scheduling Listings?
So how do we now schedule a listing if there’s no possibility under “create a listing” to choose a date on which we want the item to go live? I’ve read and re-read the form and they seem to have removed the calendar giving future date option. Because...
EBay payments
Just thought I would write a message to say that has anyone else gad same problem. I sell golf clubs golf bags so on to post any club or golf bag it’s £13-£22 or depending on weight I sometimes sell 15 to 20 items in a week which works out roughly fo...
Seller message threatening
Hi all, I recently bought a set of bathroom scales. Description said they were brand new but when they arrived they were filthy with clear foot marks.They worked fine so I cleaned them and messaged the seller to say I wasn't happy. I wasn't expecting...
Seller deleted account???
I don’t know what to do. I purchased a sofa in December costing just under 1k… the sofa had a 1 or 5 year warranty with the seller but the sellers account has been deleted and I can not contact them to get a replacement part. I can not find a way to ...
Freight Delivery
Selling a Motorbike rail and have it down as collection only someones wants to buy but asking for it to be delivered all UK. The rail is approx 13-15 kilos but is approx 2.3m long. If I change the listing to Freight how do i know if it will be accept...
VAT
Hi does anyone know why I would be charged vat on a top bought from the uk and sold to someone in the uk? Thanjs
"I am Spartacus" "yeah Right"
The Mentors will know! If enough buyers & sellers got in touch with eBay and asked what do they think they are playing at with these changes they have made?Would they take note and listen or just tell us its their Bat and Ball and we should play the ...
How do I actually contact ebay?
I am trying to put in an offer but I keep getting a "We looked everywhere" message. Also, the seller has "Or best offer" and, as I put in an offer last time the item was for sale, surely he should have sold it to the best offer as per the advert? Why...
It's been 3 days and my money still hasn't arrived.
Hello, I want to say that my order hasn't arrived or anything. It had problems. I want my money back, please. I don't have the money or my product, so I give you 2 to see my money returned in my account
Sell One Lime This Listing Layout
Hi All, It may be something I have changed, or it might be eBay, but when I click on Sell One Like This the whole layout / format has changed. Instead of Item Details, then Condition, then Tktle and Description it just appears in a top to bottom list...
Request
I sold an item in perfectly working order 3 weeks ago. Buyer contacted Me today saying they are faulty and want a refund, he received them 3 weeks ago and left me great feedback, can I refuse a refund
Unable to list an item as collection only, keeps adding postage
I’m trying to list two large planters as collection only. When that option is selected the listing keeps reverting back to postage only which is not possible. Why won’t it allow collection only? At the moment they’re listed as postage available which...
Over priced global shipping fee
Hello. EBay have charged my customer £339 for postage of a small parcel ( 800 grams ) from London to Rhode Island USA. Through the global shipping programme. How do I contest this to get a fair deal for the buyer thanks
Ordering from the UK to ship to Europe.
I'm trying to buy an item in the UK, I am in Austria. The seller's settings include shipping to Austria, but when I click on Buy Now, it tells me the seller doesn't ship to Austria. The seller has been trying everything, I double check my shipping ad...
EBAY WILL NOT PROCESS MY OFFER
I keep getting the message "We looked everywhere." when trying to insert an offer. I cannot proceed yet the listing is clearly current and available. Is there any way round this problem?
Trouble with make an offer on a desktop pc
Went to make a offer using the make a offer tab put amount in clicked enter cam up with the following message We looked everywhere.It seems this page is unavailable. For further assistance, visit our help pages or return to the homepage. Spoke to eba...
Buyer not paying following item refunded then turned up
I sent a pair of boots to the buyer - 48 hour tracked. They didn’t turn up so I refunded the money. Twenty six days later they were delivered! I emailed eBay online chat and they said it was okay to ask the buyer for the money direct. I did but she i...
Lost parcel new simple delivery
I need some help regarding a parcel I sent to a buyer using the new Simple Delivery service. The tracking showed that the parcel got stuck, then updated to say it was being returned to the sender—but it hasn’t moved since, so it appears to be lost.Th...
Does anybody find the new ‘my eBay’ format a mess? It’s a backward step.
Is there a way to return to up the old version of the eBay homepage etc?
selling fees
i recently sold an item and the buyer paid £140.00 i only received £133. i thought selling was free
BUYER PROTECTION
As a veteran Ebayer who has swallowed every change ever made by eBay ,even though on the whole my feelings have been if it is not broke don't fix it !This latest one of buyer protection really is the icing on the cake ! and perhaps I am getting too o...
Resolved! Item being sold twice
I purchased a painting on eBay from a well known charity at the beginning of the month and confirmed payment was received. The item is showing as to be posted 3 weeks after payment and te delivery date keeps extending. A few days ago I checked to see...
Item not posted and now removed
I bought an item which was then updated with a tracking number, it hasn’t arrived over a week later and the couriers have never received it. I have tried to co tact eBay for support but the bot just closes the chat due to the item having a tracking n...
I sold a item and have proof of posting. The post office said they delivered the parcel on the 29th
I sold a item and have proof of posting. The post office said it was delivered on the 29th. The buyer said it wasn't delivered and is getting nasty with me. What can I do ??
Putting my postage on my items for sale - I only use the Post Office
Have used ebay for years but have had a few months offAlways use the Post Office to send items and never had problem putting my postage on items I list. NOW I cannot seem to change the £2.70 postage which keeps seeming to come on automatically?
static caravan
How much is it for a private seller to list a static caravan? very confusing as it says free in some places and different rules apply if business seller but seems to come under motors? its not a motor caravan, which charges £14.99? Thanks
Resolved! Seller sent the item using an incomplete address and now stops responding me
Hi guys,I bought a coffee maker on eBay as a Christmas gift for my wife.The seller shipped the item using Royal Mail, but it was not delivered because the address was incomplete. The tracking says:"Sorry, we were unable to deliver this item at 23-12-...
Help I refunded a buyer because an item appeared to be lost in the post
But it has turned up so they want to pay me but I don’t know how they do it
Selling a car
Trying to list a car to sell but after loading photos, writing heading and selecting the category, when I try to proceed from there it always says "Error. Unknown error"I have other small items listed no problem. Don't understand what the problem is.
Is anyone else having difficulties accessing ebay
Everytime I try to search a product or look at a product , a blank page appears with an explanation mark in a triangle saying Appears im offline , I have reset my router and have absolutely no Internet issues on other sites
Combined postage
So what is now the procedure for combining postage under the great new label controls?
Selling a caravan lowest feed
Hi, my mother wants to sell her caravan on here, it's worth about £14k, what's the best and cheapest way she can list it with or without fees ?.
Part number
What does manufacture part number must contain only 1 value?
Charged twice for postage
Hi was charged postage when buyer paid for postage so o didn’t receive the full amount from the item
Resolved! PayPal Payment not released
Hello, I purchased an item & payed via PayPal, the seller then said he could deliver the item instead of posting, which suited me fine. I have the item & very pleased but the seller doesn’t have the PayPal payment. How do I mark the item as received ...
POTENTIAL SCAMMER
I just wanted to warn everybody about a trader who goes under the name of **** what they do is take your order and money then give it a tracking number with the order number as well. Everything is fine so far, then you get an email saying that its be...
Postage
Evri have kicked in with a label but no collection time from me is offered or stated. Finding “simple delivery” far from what it’s called. How do I arrange a collection from Evri, or can I switch to Royal Mail? Buyer has paid costs already.
Caravan
How do i sell my caravan on ebay everytime i try to list it ,it comes up with an error .thanks in advance
How can eBay condone breaches of their own policy?
I listed a used fragrance this morning, Friday 18 April 2025 - in the afternoon, same day, I received a message from eBay telling me that the item had been removed as it violated their Cosmetics & Perfumes policy. I did a quick search for used fragra...
Hot tape for pollytunnel
I ordered a roll of hot tape on the 6th of April then later I ordered another roll of hot tape hoping I would receive one before we put the pollytunnel up the first roll arrived late so I returned it to the seller and the second roll arrived on the 1...
Selling Limits
I'm a private seller with more than 400 items for sale on Ebay but with the recent introduction of Ebay's maximum 300 listings per month, this means only 300 get listed in any month. If I want to list more, I have to pay a £0.35 per listing extra cha...
Never arrived the product yet
I’m very much disappointed as my ordered item hasn’t come yet even they are not even mentioning any expected date or why it’s getting late
false counterfeit coin collection accusation with no supporting evidence
I was selling an old British coin collection until it was removed due to counterfeit claims I disputed this as I wanted to know where they had received the information from which helped them come to this decision. this has caused me so much stress an...
Selling an item and the buyer receives said item and then after 10 days decides to get a refund
I am quite in my rights to refuse a refund as the jacket I sold was as describe and the gentlemen received it and then 10 days later wants a refund or did he just change his mind or did it not fit, I do believe that when you state no refunds it means...
Can’t buy the purchase label for postage
Hi, I’ve sold an item, trying to purchase postage label but it comes up as no postage options & says there’s an error in the buyers address- I have checked with buyer & royal mails postcode checker and all is correct. Any help appreciated.
Have I just been taken for a mug? I think so....
I recently sold a faulty Samsung Galaxy s22 Ultra to someone here on eBay, the phone had a cracked screen but was fully functional, it was listed as faulty and the listing was accurate, the phone was fully tested and factory reset, very well packed a...
Delivery
I'm planning on making an expensive purchase but worry I won't be In on delivery. I don't have a safe place for something like this and 100% do not trust my neighbours. What will happen with item. Thanks
Paying Ebay
I have been trying to pay an outstanding amount to Ebay for selling an item but nothing seems to work. The "Pay Now" button doesn't do anything but sit there and no matter which angle I come from it just doesn't register. Amazingly I get numerous ema...
Anyone seen this before ?
Paid but can't find updates anywhere on eBay only an email confirmation
Major issue with offers and vouchers
I recently made an offer for an item. Because I had a £10 off voucher, I added that with the offer. The offer page confirmed that if my offer was accepted I would pay £40 (offer was £50). It showed £50 crossed out and stated "if accepted you will pay...
Purchased item failed, seller said do not return item - now over 90 days
I ordered a car component in August 2024, fitted it in October and it failed on first use. I contacted the seller who said they would send a replacement part and that there was no need to return the failed part. I am still waiting and despite frequen...
Delivery faild
I purchased a label through Ebay and got it printed out in store but now I've been contacted by Yodel stating they weren't able to deliver.The buyer has put the right address but the wrong business name and they are not responding to my messages abou...
Airsoft Thompson Wood Kit
Hi, I have an airsoft thompson wood kit I want to sell. The listing includes the stock, forgrip and pistol grip. Would i be allowed to sell it here on ebay? The policy is clear that you can't sell bb guns or the frame of an airsoft rifle, but i don't...
Refund
Hi details of case saying that I received refund on Apple Pay (which I paid polish card) at 11 April, but I did check y bank statement and there is no refund, the case is close, where I should look for a help in that case ???
Watch list disappeared
Hi, I wondered if anyone could help me. My entire watch list has disappeared . It says no items watching . Even my for later list has gone. Tried to contact eBay but the options which are available are not relevant to my problem. I am wondering wheth...
Make offer not working
Every time I go to make an offer on an item it comes off the make offer page and goes to a redirected home page I’m a serious buyer and alot of my purchases have been done under make offer pretence why won’t it let me make an offer now and how can I ...
SETTING POSTAGE CHARGES
Can anyone help please. I am a private seller selling a number of low cost items. When listing items Ebay is automatically setting a postage cost based on item listed. Is there a way i can amend this cost to cover jiffy bags or packing etc. used when...
Items listed not showing.
Good evening everyone, I wonder if you advise me please? I have listed several items for sale which, should have gone live at 6pm this evening. But I cant see them. Have I done something wrong? Many thanks.
Postage labels
Hi, Still observing how these new eBay changes and rules will effect further sales I make.Reading a couple of your messages looks like one of them would be that sellers cannot in future post a small lot to a buyer using a Royal mail postage stamp lik...
No revived order
I have ordered something from u was ment to be delivered today has not turn up and not received it
Hi , again I haven’t received the full amount of what I sold for
Hi, I spoke to someone last week about being charge for postage when the buyer has already paid. I was told it will come back to you on your next payout . Again money has been deducted from what I have sold.
Marking a collected item as paid
Hi sold an item which had been collected and paid in cash- how do I mark it paid?
Postage Payment With-held by e-bay
I sold an item last week and received the payment OK but ebay have not paid me the postage which I believe Iam entitled to, can anyone enlighten me on this matter........thanks
Resolved! What's this "Order fulfilment info." pop-up about?
Just got the following popups on two recently sold items. All seemed to go smoothly. What does it mean and am I in the dog-house? Never seen this before and my buyers seem pretty happy generally. "Order fulfilment info. Get detailed instructions to e...
Office clearance
Hi all, I wanted to understand what account should be used in the scenario when selling items part of an office clearance. I am not employed by the business. Would this differ between used vs new items?
Simple Postage ? Why Change Something That's Been Working Correctly For Years!
Trying to list items and its automatically going to simple postageI use Royal Mail for everythingSystem lets you eventually select Royal Mails but the price of the postage is not enough and it will cost me more to post the items.Why has Ebay changed ...
Simple (Not) Delivery & Custom Postage
I've contacted ebay support twice now and they seem to be having difficulty resolving these issues Is any one else out there seeing these 2 problems with Custom Postage. I've looked at two accounts and both exhibit same issues (1) Add a service, the ...
Technical problems with trying to do a draft listing.
I am using a sold listing to prepare a draft listing on the ebay app on my tablet device. However, everytime I fill in the 'custom' section and then finish draft and go to preview or list it, the red line at the top comes up saying i have too many 'v...
Resolved! contact policy violation but don't know how to resolve
I have a listing flagged as violating the 'Offering to buy or sell outside of eBay policy'. My guess is that this is because the description included a URL for the product manual. Ebay has asked me to revise the item but everything is greyed-out and ...
Seller Refund
i sold an item and despatched via Simple Delivery via Royal Mail 48hr Tracked. 2wks since despatch and not delivered, so Royal Mail lost the item. Buyer has been refunded by Ebay, however how do i as the seller obtain a refund as via the Simple Deliv...
Sold/Unsold item search filter has disappeared
Ebay have removed the 'Search Item' filter on my 'Sold/Unsold Listings' on my Seller page. As a Business Seller it's crucial that i'm able to search out individual items for a relisting or 'sell similar' but now they tell me to the only filter availa...
two listed items have titles in red and are inactive. Why?
Last night I posted six items. Two of those items have their titles in red and they are inactive. Why?
Sold after offer expired
Hi, I received an offer and I made a counter offer. The customer came to see the items and paid cash at the counter offer price but the offer had expired. I have now ended the listing but I want to record that they paid - how do I do that?
Resolved! postage not paid
Sold an item and paid for postage with eBay. The buyer has sent me the following message "Item not delivered due to sender not paying postage." I have checked Royal Mail tracking, but it is showing nothing.Any good advice on how to continue from here...
Cannot access collection only
Has anyone noticed eBay app will not allow collection only on the listing it automatically diverts back to postage?
Tracking
Hi can someone send me a picture of where the Edit Tracking page and where also the part of where to edit tracking button is please Been looking for an hour it's driving me ABSOLUTELY NUTS 臘臘臘臘
BMW C400x handguards
I sold a pair of handguards and the buyer said they were the wrong ones because he didn't know how to fit them even though we exchanged messages of how they are to be fitted and I had to go through a returns process, I paid for the initial postage an...
Buying of an item
He’lloi am using Toyota Yaris 2010 I want to buy rare axle subframe so my doubts is whether it will fit or not please let me know asap
How to bypass a QR code for a return item as i purchased a repair service that didn't work
I purchased a repair service for a car part. The repair didn't work so I started I refund case and now it's giving me a QR code to return item to seller when it's not an item I purchased.I just want a refund for the repair that didn't work!
Non refunded
I bought an electric shaver which was fault and seller promised to replace. He closed the case with eBay and he never sent the replacement. He does not answer my mails , I tried PayPal my claim was refused on basis it’s more than 30 days
Resolved! Items refunded despite proof of delivery
I sold an item which Evri delivered providing proof included picture in doorstep. Customer reported being "away fir a few days" so didn't receive it. Ebay has refunded. Is this usual? I'm confused. Thank you in anticipation of ant advice.
Some of my purchase history is missing
I have bought a few items recently and can’t see them at all on my purchase history why is this
Age verification blocking purchases wrongly
On top of how ridiculous it now is that i need to verify my age when ive been an ebay member for more than 20 years and that you can only do this with a credit card which i dont have. It is also blocking me from purchasing a Makita 18v planer without...
I'm having trouble listing an item and cannot proceed...
Hi there, I hope someone can help me with this - Basically, I'm trying to create a listing and everything is fine until I click the last tab at the bottom to post said listing....but then it keeps coming back with "Looks like something is missing. Pl...
Cannot change my country.
After I keep changing my country from USA to UK it keeps reverting to USA when I log on again, very frustrating as customer help is no use as it seems to be a robot every time and will not let me speak to a real person, I am 70 and very frustrated wi...
I don't wish to use Ebay Pre paid postage label, but cant view Buyers address. where do I find it?
I don't wish to use Ebay Pre paid postage label, but cant view Buyers address, to cut and paste to create my own label. where do I find address now? Before, you could simple click on ORDER DETAILS, that option is no longer there. Why is Ebay so keen ...
Punishment for time wasters.
There should be punishment for time wasters more specifically when you are selling / buying a vehicle. Every time someone wastes your time it costs money to re list. They should have to pay for the re list charge at the least. If you change informati...
No confirmation of collection code
The buyer has sent a courier to collect the item but not provided a confirmation of collection code so the payment cant be released. What can I do?
Seller delayed return of faulty goods to get over 30 day return policy
Hi. I bought some wheels recently which turned out one was faulty and dangerous.I reported this issue with them a few days after delivery and after a long winded discussion he reluctantly accepted them back . I sent photo and videos to which he final...
Change from collect to deliver
Item sold as collect only, buyer wants posted with invoice for postage - how please?
Resolved! Seller disappeared
I purchased an item, the seller sent tracking details and an item was delivered but it was not the item I had purchased. I contacted the company that sent the wrong item. They said they had record of the purchase being made using my name and address,...
Pre ordereded pokemon set has been dispached for 14 days now
ordered a primsatic bundle dispached out on April 3 the seller has 2771 reviews and 4k items sold says went on holiday should have been back on 15th can't refund messaged wont respond either
Positive Inapropriate feedback
A seller has left me positive but inapropriate feedback. How do I get it removed? Tried to contact ebay but that is vertually impossible. Tried to remove it but seems to be for negative and neutral feedback only. Has anyone had the same experience? T...
non paying bidder leaving negative feed back
e ago i sold a motorhome on ebay but the winning bidder didn't pay and after the auction cancelled the sale I just noticed that they have left me negative feed back I have been o ebay for many years and never had any negative feed back can I get this...
I would like to keep the people that have favourited my motorcycle every time I renew the add.
Every time I renew my motorcycle ad the favorites reset, which means that I cannot over four weeks accumulate favorites and send them all an offer
Year to Date Total Reset?
When does the 'year to date' total shown on the app reset?Currently mine stands at £1704 however some of this was made AFTER April 6th this year and about half of it in 2024.
Item not received tracking number saying not handled to post office yet.
Item not received tracking number saying not handled to post office yet. seller no willing to help why that happening . They said they have done their part. What next to do? how can make a complain ?
Yodel parcel size issues
Has anyone else had any issues with parcel sizes using Yodel? It states you can send parcels up to 120cm x 50cm x 50cm. I had a parcel yesterday which was 80cm x 30cm x 10cm and two drop off points refused to accept it because of the size. I finally ...
I don’t know why I received this
I have received from eBay a ‘simple delivery’ that was delivered to my house by EVRi. The box contained a damaged pre-school plastic toy in the form of a treehouse. Underneath the treehouse were additional parts along with four plastic bags that were...
Age restricted delivery option
I am trying to auction some saw blades but I am receiving a message that I must add an age restricted delivery. With the new simple delivery option I cannot find any way to add an age restricted delivery. Does anybody know how, I have asked ebay's st...
Searching by BRAND
Hi, I wanted to create a saved search under a selection of BRANDS. This I know is something you are able to do on here, because I’ve done it before. I know eBay have a shorter list along the top of the search panel showing the more ‘Popular’ brands, ...
Making an Offer
I have been trying to make an offer for several days and am repeatedly informed that this page is missing. Contacting an eBay assistant, I was told that the problem is ongoing and that in the meantime I might contact the seller directly to make an of...
Money deducted from a refund
I ordered a set of two baking pans listed as Stainless steel. They supplied Carbon steel magnetic silver non stick coated pans which I returned unused and in THEIR original packaging. I taped the return label over the tear in their outer plastic bag....
PLEASE ADVISE ASAP boat problem
New seller on ebay - recently sold a boat to a buyer along with the trailer for the boat - the trailer was something i constructed myself and disclosed to the buyer before purchase. the buyer asked if it was road worthy and i said yes as i’d used the...
Return request even though all measurements given
I’m sure this has happened to others but in 10+ years, this is the first time it’s happened to me. I’ve had a return request from a buyer who bought two items (skirt and shirt). I mark that I don’t accept returns. She says they don’t fit her but I ma...
Ticket Help Centre doesn't recognise any parcel tracking number
Hi, I've tried a few times to get some help about parcel tracking since we've moved over to Simple Delivery and each time I add the tracking number it says it's incorrect. I've tried several different numbers and each time it says the same thing. I'v...
Difficulty listing an item
I have some bay leaves to sell every time I try to list them the screen freezes. anybody have any suggestions what is happening?
Best offer using klarna (how)
When the seller accepts your best offer how do you use klarna as payment considering that best offers are now taken straight away with no other options that i can see for payment?
how do I mark an item as dispatched?
how do I mark an item as dispatched?
Resolved! HOW DO I TURN OFF EMAIL NOTIFICATIONS FROM THE COMMUNITY BOARDS?
Hello, Is there any way that I can turn off the email notifications from the community boards please? as I am receiving hundreds of emails. Thank you.
Ebay withheld payment as no qr code or pin was generated…
I bought a piece of furniture and arranged for it to be collected by parcelforce today. All has gone well and it was collected on time and I have confirmation. The problem is the payment to the seller has been suspended due to no qr or PIN codes bein...
Bidder being unable to place bid. Gets ebay error message
Potential buyer getting ebay error notice when trying to place a bid stating 'There was a problem with an ebay internal system or process and to contact ebay developer support for assistance'. Spoke with customer services last week as concerned it ap...
Broken item.
I received a ceramic jar and upon opening found it to be broken. How do I go about getting a refund?
Unknown error when trying to list my motorbike
Hi, can't seem to list my motorbike, can list other items but not my motorbike
The delivery company Damage my Piano
I am sorry, my English is not good.I brought the delivery service in eBay, I paid £249 in eBay, but the delivery company said the delivery cost need to pay £500 , so I need extra to pay £250 to his account for delivery my piano. But The Piano be seri...
Please can anybody help SILVER MARKS
Hello, i bought this silver trayCan anybody helm me please with these marks?thank you for your help
Unable to make an offer
Hi - is anyone else having problems trying to make an offer? eBay chat said there was a glitch with the system, but that was a few days ago and I still seem to be having the same issue. It lets me enter my offer but then when I submit it just comes u...
Resolved! shop
Hi. Can someone tell me what I'm doing wrong? When I was a private seller my weekly turnover was around £700-£1000 per week. I've had a business account for almost two months now and my turnover is under £300 per week and it's dropping every week.
Item showing not delivered but has been
This is the umpteenth attempt to get some sense instead of a robotic nonsensical reply, I posted item number 24-12938-72681 to a buyer recently, eBay is still showing item in transit, but Royal Mail tracker confirms delivery on Sat 12 April, this,has...
Item not recieved
I have sold an item on ebay that was posted through the eBay shipping label route. They haven't received it, evri tracking says it is in the depot. Where do I stand? I don't feel i should give a refund, its not my fault. But they haven't received the...
Hi guys I
I have a customer that seems sheepish whats item posting to day but is delaying payment evenExplaing that it is only possible B4 5pm any advice don't want to be scammed
Using PayPal In 3 to pay for Offers & Bids 👍
A lot of buyers ask the question. Can I pay for a winning bid with PayPal Pay In 3? To do this... First remove bank details/credit card info. And change to preferred payment by PayPal (used for offers & bids) Now when you win the bid? You will be dir...
Tracking number
Can l ask when you buy a label from eBay how can you get a tracking number? Is it extra money when you choose how to post parcels? Thanks
Sold an item no contact from buyer
Hi I recently sold an item the buyer paid and arranged to to collect in a couple of days but didn't turn up. It's now been about three weeks without contact from the buyer. When can I relist the item as I want the item out of my garage.Thanks in adva...
Do all bought items go to a drop off point
Do all bought items go to a drop off point instead of home
Broken vax washer
Hi I purchased a vax carpet cleaner on the 29 December 2024 second time using it has started smoking i have contacted vax they have said because ther is no serial number on machine they cannot deal with it and sent me back to Ebay to sort out
Faulty product
I ordered a Slendertone for arm and it's not compatible with my remote. The remote from slendertone it's compatible with any of they're products If they are original. The product didn't arrive in a package that indicates its original. And when I trie...
Resolved! How to get ACTUAL support?!
I have recently listed an item. It now has a bid on it in its 2nd day. I've had a question which I've answered by adding detail in the description of the auction, but I'd also like to add additional photos to support my amendment. I keep getting a 't...
Buying in my area, how do i search for items in a 5 mile radius
How do i search for items in my area first ? then move further afield as required ?
circular saw blades, inability to purchase for my carpentry shop -- why?
why can i not purchase circular saw blades for my power tools without demands to prove my age ? i,m 85 and a regular buyer of tools on ebay. this is a crackpot situation , waiting for spare parts and unable to buy because of this " bladed items" rule...
Payment Pending Clarification
Ebay are being a little inaccurate with their claim. It's not 2 days from delivery and positive feedback.I sent my item via tracked postage and received positive feedback, even including a photo of the buyer holding the item in their hand.Two days la...
Releasing of funds
Hi , Iv made a recent sale of some items, the buyer has received the products and has left positive feedback back . The problem is he can’t mark the item. As received so I can’t get my funds released. How can this problem be resolved? Kind regards
