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selling cutlery

I am trying to list a cutlery set but cant list it because there are dinner knifes in it? I am in my 80s so not hot on technology and cant understand Thanks

Resolved! How can I appeal against Ebay's decision not to remove a Buyer's falsified NEGATIVE FEEDBACK?

Hi all,Can someone please advise if I can take any further action to remove falsified NEGATIVE FEEDBACK left by a buyer? The buyer will not remove it, and neither will ebay. I sold a perfume on 1/5/26, which was delivered on time.Buyer unfairly left ...

Buyer reported the item damaged after it went via authentication service and requests return refund.

Hi everyone,I recently sold an item that was sent to eBay’s verfication hub. The item passed inspection and was shipped forward to the buyer, but not autehicated due to putting item in wrong category. However, the buyer is now claiming the item arriv...

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Cannot list an item

For two days now I have been trying to list an item on this site. It just keeps coming back with an error about the listing tool not working. Can this issue go on for two days? I have tried to contact eBay, but all you get is a Bot that cannot unders...

Charged VAT even though we are both in the UK?

Won an auction on eBay UK, both the seller and I are located in the UK, but when I try to pay I get hit a VAT charge. These are not the pennies they charge on shipping and buyer protection. In my last 100 orders these has never happened. I contacted ...

Listings stuck in drafts

Hi all, Pretty new to the selling game and just use it to get rid of stuff cluttering the house. I've sold a few items recently, however I'm trying to list more and they won't publish. Instead just spins for ages and then ends up in drafts. This cycl...

Resolved! Unable to make best offer on desktop

I have been experiencing this issue for a couple of weeks.When making best offer (as a buyer) using my pc i get an error saying ebay has refused to connect. I have tried chrome browser, firefox and brave, all of which show the same issue.I have disab...

New laptop defunct within 9 months

I purchased purchased a new laptop from a seller. Intially I was happy with it, purchased another for a friend; I then had issues with switching off, then switching on/off, now my laptop bought August 2025 and hardly used is defunct and my friend is ...

Has anyone else seen this rubbish. After 20 years i can no longer sell cb or ham radios?

 I feel I am being singled out be ebay, I have tried to list my cb radio 3 times and it says it violates ebay policies, as you can not sell anything that transmits and receives, so am I to take it that thousands of radios are not permitted to be sold...

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Refurbished laptop

Hi,I've just bought a refurbished lenovo thinkpad t480, which arrived today. However, noticed a couple of issues, which I messaged the seller about. 1) There's a fresh copy of windows installed, however, after going through the initial windows 11 set...

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Fire risk - eBay won't help

There's an item for sale that I considered buying, but I checked if there had been any product recalls that specific item with that serial number has been recalled due to fire risk. I've tried to let eBay know but they do not care

Unpaid offer

Buyer made an offer but payment was unable to be processed. The offer remains active and i cannot reduce the price of my item due to restrictions. How can I remove an offer that hasn't been paid?

Unable to access Inventory

When I select Inventory from the Listings menu I get the following message: “Something is wrong, Please try again.” So, I am unable to access Inventory Using the “automated assistant” does not provide any help. Does anybody have any ideas as to what ...

Issues with log in

I cannot login or access my eBay. When I try to log in, a message shows saying "invalid access token". I re-opened the app (on the home page), clicked my profile and the page just shows a message "server unavailable.I'm a bit perplexed, I'm wondering...

Selling with reserve price

Hiim trying to sell via auction/ buy now but with a reserve fee.its not letting me!either it says minimum reserve must be £50 or it says it needs to be £40 or less each one I try it suggests the other! Help please!

email verification requireed

Trying to send a message to a buyer and it keeps asking me for a verified e-mail. But the e-mail in the personal settings on the account info section clearly shows that the email IS verified??Any thoughts?

eBay technical issue

Hi everyone, I hope you’re all doing well. I’m posting to get an update regarding my seller account, which is currently restricted. I recently upgraded my account from personal to business, and all the required tasks on my side have been completed. H...

Simple Delivery not simple

Has anyone else had problems with Simple Delivery not offering correct parcel size options? I knew my parcel was large but Simple Delivery only offers Medium max size to me. I sold my item but have refunded it as the parcel is too big for the despatc...

VIDEO

Last week I could upload videos for my listings but this weekend it just wont do it. Why?

Listing of similar items.

I listed a silver bon bon dish and I had a decent offer and it sold very quickly. Once the buyer had paid I listed its "twin" and the message came up that it cannot be seen by anyone until the first item had a bid on. The first one, of course, had lo...

Ipod pro firmware can't be upgraded

i bought a apple ipod pro 2 ,it had a older version of firmware and i was not able to update to latest firmware so i can't do certain action's ,the seller says that you can't upgrade this Ipod ,it was not mentioned in the selling description that thi...

error message

Any one else getting this?As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:You're a power user moving through this website with super-human speed.You've disabled JavaScrip...

Trouble listing

Is anyone else having trouble listing keeps buffering then saying i don’t have a postage policy and must use the website instead of the app ive tryed deleting the app and rebooting my phone but still the same

Global Shipping item delivered to Lichfield

Hey guys. An item i shipped for USA has arrived at Lichfield via the Post Office printed QR code. There has been no update since the arrival at Lichfield, April 30. Ebay have not updated the order either. Onky Royal Mail Please advise if possible, as...

Tecnical issue

I’m unable to access both the Selling section and my Inbox/Messages. The eBay app shows “There was a network error”, and the same issue happens when using the browser version. I’ve tried app/browser access and it appears to affect both Selling and Me...

restricted account

My account is restricted and I do not know why . All ebay informations about it were not usefull at all .Im expirienced seller I did not receive any email about and do not know ow to find if they send something either do not know how to remove the re...

cutlery sets

i've listed a set of dinner cutlery, they said i have to revise it and include age related postage delivery, which i've done, and still not back on, also 2 sets of teaspoons which they say are bladed items,

Viewing Problems

Is anyone else getting an error message when trying to view items? I keep gettingebay co uk sent back an error.Error code: 431 Request Header Fields Too Large Whenever I try to look at an auction Thanks Mark664

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Dishwasher

I bought a table dishwasher last year in August last week it stopped it needs a heating element .ltd still in warranty ..but the customer I got it from is not answering my Tex .what I should do

Deliveries

Why does eBay keep using Evri as a courier they are the worst delivery company in the uk you would expect a company like eBay to ensure couriers

Web page & Mobile App sync.

I have a problem that whenever I make a purchase using the mobile app, I cannot see the transaction on my eBay web page. I can see it in the "Awaiting Feedback" page, but once feedback has been left, the transaction disappears from the web page - can...

Selling problem

In the Inventory tab there has been a message saying "Something is wrong. Please try again". It has been there since April 22, and nothing I can do will make it go away. As a result I have not been able to upload any new listings

No views on the listing

Hi there! I’m trying to sell my 3d printer and it’s been a moth since my listing is on the ebay. I’m checking it everyday but it hasn’t got any views since the beginning. Is it something usual or I am doing something wrong. Please let me know as I ne...

System wrong

This is a second time the system has automatically declined a buyer s offer on my behalf. I didn't even have time to bread their first massage with the offer before they sent a second one, wondering why I had rejected it, since the price they propose...

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Unable to use ebay again. Buttons don't work and cannot enlarge or scroll through listing photos.

Here we go again... This happens every few months until ebay realises the number of customers affected and addresses. Logged on today, and once again I can no longer scroll through listing photos, enlarge photos, add to watchlist, add to basket etc. ...

Refund payment issues

Hi - I have recently sold a collection only product. The buyer made the payment and it was on hold in my eBay account pending item collection. The buyer did not collect despite a month of one way communication from me. I issued the refund and cancell...

Resolved! Completing sold process

I sold a car recently and it was naturally collected in person and paid for by bank transfer. All was OK but I started the process as dispatched on ebay and now can't complete the process.

Ebay silly rules to prove you are above 18!

I'm 43, I have had an ebay account for probably 20 years. I have bought and sold many item on this platform. I have a passport, a driving licence, ... Problem started when i tried to buy some razor blade and was ask to enter my credit card details (i...

anyone tell me why i cant view ebay live

i am trying to view ebay live, the page loads, and then nothing. i have cleared Cache i have tried on laptop and phone. sporadically it worked a bit but back again to no video or sound. it seems to work okay on my partners iphone but not on my andrio...

Site access

Hello. Is anyone experiencing accessing site. Each page is not opening except "my Ebay". Tried to place bid but receive error message. Seller will receive lower price of course.

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Technical Issue Unable to accept Multi User Account Access invitation Accept option not visible

Hi everyone, I am seeking advice regarding a persistent issue with the Multi User Account Access feature on eBay UK.I am an e commerce consultant based in Pakistan assisting a UK based eBay seller. My client sent an invitation for me to manage their ...

Vape starter pack

about a month ago I purchased a vape starter pack today I tried to charge the battery but the charger cable won't fit in to the battery it's to big to fit in the slot of the battery and the time has run out to be able to get a refund so what can I do...

Unable to access eBay

After the recent access issues yesterday/today I was changing my password and now the eBay page on my mobile phone is bringing a message up claiming I am a bot, when all I did was go through the security where you match the picture to prove you are h...

Access denied on server

I have just received a message on eBay on my mobile phone that says something like unable to connect to server on this, or something like that, when I’ve never had a issue like this with it before tonight. Now since then, I have tried to access it an...

I bought a Motorbike Battery from a Seller just seven months ago and the battery has failed

I am trying to contact the seller to get him to a) Replace it, or b) Preferably refund me the cash. When I go to the contact seller talk box an automated ebay generated message says that it won't let me contact a seller because it looks like I am try...

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Item is relisted early.

I have a number of listings up for ten days. E-bay relisted them all with 4 days to go. Ebay has just again relisted one of these relisted items with 5 days to go. I have had no communication as to why, just a notification that the item has been succ...

Inability to list due to Seller performance

Several months ago, some buyers didn't receive their items as soon as they would like to. This has affected by Seller Performance. Now months go by and I don't know how to remedy this as I can only sell one item. Does anyone know how I can alter my s...

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Problem with app

Problems with the app.I still can't turn offers off .... The only way is going thru a PC or use incognito mode.Also, Schedule list button has also has disappeared.I have deleted the app and uploaded it again .Any one has this problem and fixed it .Ta

Resolved! Offer refused

A buyer sent me an offer but received a reply saying I had declined. I had not. I asked him to try again, same result. I the asked him to make a slightly higher offer but that too was declined. Any ideas? I've not found anything helpful within the He...

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Ebay AI has hidden an auction for "Offering the item for sale outside of Ebay" incorrectly

So...I was listing a number of model kits on Ebay today. They were all from the same range offered by the same manufacturer so after raising the first draft I copied it, changed the title and any relevant details etc until I had about 18 different li...

Issued a full refund but only 50% came through?

I was a buyer of an item that arrived broken. EBay found the case in my favour and said “‘we’re issuing you a full refund.” Which was £304mBut weirdly only 149.99 came through. Now when I try to talk to the chat about it it just says “‘case found in ...

Top Rated Seller Premium

Hi all,I've set up a business postage policy which has applied the top rated seller premium badge to most of my listings, however the ones that are above £20 in value don't seem to receive the badge.They have their own policy as I know they need a tr...

So Many Glitches

Don’t know what’s wrong with eBay over the last couple of months there have been so many problems and glitches. Not being able to sign out, getting new sign in page when in the middle of signing in, not receiving authentication codes, getting ’send o...

Fake product

I bought a Salter knife sharpener and it turns out to be a cheap Chinese fake. I cant see anywhere that I report this rather than just returning it. Anyone able to help. Thanks

Listing traffic history no longer works!

I frequently check my items’ Traffic History by clicking on the number of views whilst in Seller Hub. This no longer works (or very, very occasionally). The screen comes up but no ‘graph’, the cursor just spins and spins and spins…..I think I’ve done...

Withdraw button greyed out

I'm trying to withdraw my funs in my eBay balance, but the button to start the process saying "withdraw" is greyed out and does not take me to the withdraw page when clicked.A few days ago it let me withdraw around £20 but now im trying to withdraw a...

Cant buy item thats in the UK and im registered in the UK.. i get this error below often!

Unfortunately, this item isn’t available for purchase in your location.{e292510-1260494x} Driving me nuts! anyone got any clue? I have checked my account addresses all from UK, the seller is in the UK? this has happened on different sellers but are a...

Age confirm

Hi there,I’ve made an offer to buy the scissors, but I’m still waiting for my age to be verified. I submitted my details a few days ago.Could you please help me with this?

Problem with item listing

I am trying to sell a rubber axe. In the photos I have included a picture where I am bending the axe head. I still had to make an appeal for the item to be listed, as the algorithm was sure it was a real axe. Someone wants to buy the item, but they a...

Why foot rasps being flagged by your knives policy

I keep trying to list quite innocent things like foot files and foot rasps, and they're constantly being flagged as violating your knives policy. They have no removable parts - are just regular tools used in a pedicure. You can appeal the decision of...

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Ebay live

Just tried to use ebay live and every one I go on says needs a update so I tried to update a few times but there's no new update available, I'm on android 10 on a hauwei phone

Resolved! Shipping costs not shown for international buyers for some of my "Buy it now" items

Hi,I have recently refreshed the images on my some of my items and since then, the shipping costs are not visble to international buyers.All listings are shipped through GSP.I have cross checked the listing category, details, postage etc with other l...

how do i complete the order

Hi allI missed sending an item to a customer then when I went to post the evri code had expired. To make up for my error I posted via royal mail next day before 1pm. I have proof of delivery but cant complete the order, what do I do now?I have messag...

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Resolved! iPhone blacklisted 6 months after purchase

Last October I bought an iPhone from someone who I believe is a verified seller in the sense that they’ve sold over 400 items and have been on eBay for over 10 years. The phone was new/unused and I registered it with Apple the day it was delivered. I...

What to do next??!

Hi, looking for some advice! I purchased a foldable baby highchair back in February. A few days ago I received a safety recall notice to inform me to stop using this product immediately as there is a concern of a serious injury and to 'destroy' this ...

EBay balance

Hi all I’m new to selling I have sold 3 items all been deliverd ! But it looks like I only got the funds for 2 in the ebay balance but on my orders it says the funds are in my balance ! Great start ebay thanks !! If anyone can dm with some info ur be...

Can't update my Ebay email address

After about 20 years without issue, suddenly stopped getting Ebay email notifications eg Watch List items, tracking etc Nothing has changed at my end - filters, spam etc. So, I tried changing my Ebay email address but don't get the confirmation email...

Vehicle Compatibility

I have entered some of the vehicle compatibility on my draft listing and save it. When I go back in to edit the draft it doesn't give the full list of vehicles in the compatibility section so I'm unable to give an accurate listing.

Age Verification

I’ve been struggling to verify age to buy some cutlery. When entering credit card details I get an error “Unfortunately, we ran into a problem and couldn't process your card ". Please contact Contact customer services . I have bought lots of canteens...

Failed car parts

Hello, boughg a cambelt kit, the vehicle had the work done, the cambelts failed due to the quality . Now the sellers ignoring contact. It’s outside the 90 return policy, however it’s done catastrophic damage to the car. anymidea on what can be done ?

system fault on a return ?

I have printed a return label and posted the item that I need to return, but my ebay is still showing that I need to print the label and initiate the return. I have the receipt from the post office to prove that i have sent this what do I do

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accounts mix up

Hi, can anyone help me please.I dont know how it has happened but I have 2 ebay accts , one I have had for years under my sky email address had for years. recently I bought a apple mac and another account has been made on ebay using a gmail email add...

Seller request me to open dispute

Purchased grey chairs.seller came back to say no grey only white available. I declined and asked for rey.they say they have technical issues with their account and I need to open a dispute

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36158803****

Hi, I purchased this item which has failed but ran over the 30 day cover. Used twice for around 50 minutes total , found faulty after 30 days! Contacted seller who hides behind this 30day. I believe that the item should last a considerable longer tim...

my listing

Hi ive an item for sale on e bay but i cannot find it anywhere,also ive had an offer on it but i want to decline it but i cnaanot find that either , can anyone help please

verification

eBay cancelled three of my sales because they couldn’t verify my bank details these items have bids on them. I’ve now sorted out the verification but they still won’t let me list the three items. The buyers that were trying to buy them are waiting fo...

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Tasks

Does anyone know why I keep getting prompts in the "tasks" tab to post a book which not only have I posted it, but it is simultaneously showing as despatched and delivered?

Logging on to ebay on my 'phone.

I have an iPhone 16+ with up to date software. Touch the ebay icon on the screen, the app opens and asks me for my username and password, that is carefully entered, touch Login and I get a message to open the ebay app to confirm it is me. The app is ...

Laptronix water heater

I am really fuming as I purchased a Laptronix hot water dispenser a couple of months ago, and it consistently boiled over onto my worktops, so I have stand and watch it. I thought that was just the way it worked and didn't have an automatic cut off l...

Resolved! Relisted item

I have just received an email from eBay to say they have relisted one of my items but it was already sold on the original listing. Item was received and paid for although Buyer did ask if it could be returned so payment was on hold until I confirmed ...

Sending text.

I have two accounts with giffgaff at the moment .One is 10 pound monthly as pay as you go. I have free text and free calls. My second account is just 10 pound credit. As bought £10 credit, I can not send message or text to anyone. . I checked coverag...

Failed metal mower part “boss”

Hi, after just around 30 days, mower part arrived ok & fitted. All good, used twice then broke. They refused to offer a replacement so I replied…”Trinity, Thank you for your reply. I am disappointed as the product does not seem fit for purpose as use...

Missing item from my purchase list

Hi, I have received an e-mail request to post a review for an item that I bought a week ago. However, if I try and post a review ebay informs me that it can't find that transaction. If I look at my ebay account sure enough the item is not in my purch...

I cant login to my ebay accounts

Hi I am not aware but some how I have been logged out from my ebay account app. I can't log in to the system from my phone app or web pageIt says invalid token .I have an order to approve and I have no time left to accept the offer . Please help

Variation Listings Not Saving

hello, not sure what to do here, customer support don't seem to be much help so just wanted to ask if anyone's had any issues with "listing with variants". whenever i've created my variants and i go to save them, i click save product and the page jus...

Selling Vintage Cheese Sliver

I'm trying to list a vintage cheese slicer similar to many others available for sale but it keeps blocking the posting saying it breaches the knives and weapons policy. This is a piece of kitchenalia not an offensive weapon. Not sure how i can bypass...

Cannot see my listing

I have created numerous listings and not had any issues, currently have a number up and working fine. I have just created a listing for a framed sketch and I couldn't see it within Ebay, although the selling portal indicates all is ok and that it is ...

Message to buyer failing?

On my last 4 sales, I have messaged the buyer. Every single time I get an instant “response from eBay (see photo) and then just never seem to get a reply. I’m 99.9% sure all 4 buyers have not “reached out about their order”, especially seeing as I’ve...

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Whats wrong with the App ?

My App is not working, it says there is a problem with the server .My friends are the same .Whats going on ? I've lots of stuff to sell but is there any point if all the apps are not working?

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VerifyMAge

Has anyone had experience with the above third party (age verification site) site that eBay recommends, this site tries to sign you up to something called "Nucleus" what ever that might be, all because i want to buy a lawn mower blade and don't have ...

Item at a different address

Hi thereI am clearing a property that we inherited and it’s 200 miles from where we live. When I was at the house last week I listed a pair of chairs and put their location and postcode / buyer collects. Despite this it still said in the list area th...

e bikes

Following a cuciate ligament injury I can't use my ebike. It's in pretty good nick but was getting to the end of its useful battery life. I see that ebay wont let me list it because of issues with batteries. Has anyone any experience of listing an eb...

Ebay glitch selling large Lego sets, not showing oversized parcels in postage option

When trying to sell a large Lego set & listing under Toys/games category, it will not show the oversized postage option on postage. I have tried multiple things, but the only time it works is changing the category to furniture. But when I change it b...

Tracking not working

My shipping label is not recognized when scanned at Royal Mail lockers. So I sent without using the label. There is no way to add my own tracking. The label was generated and it just says expecting the parcel. How can I tell ebay the parcel was sent?...

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Resolved! Problems galore with eBay

I have a problem or two. The eBay website no longer works with my browser, but I cannot use another browser because I don't have a mobile, so can't get the security code. They no longer email it as an option, don't voice call the code to landlines as...

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  • 2 replies
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Faulty item

I purchased a tap which boils & filters water ready to be fitted on completion of new kitchen Noticed leaking in & plumber called & leak fixed, l asked for information regarding filters & basically was rudely dealt with. It leaked again & have had pa...

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  • 4 replies
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CoeBay live comments can't be seen by host

Hi all. For the past 7 days, all my comments that make on streams, although show on my feed in the chat, are not seen/hidden from the host. It's on every stream, every seller. I've uninstalled the app, logged out/in, tried on PC...everything.Even got...

Late delivery removal denied as item posted 01 Jan 0001 - Check your reports!

I post mainly by Royal mail 48, which doesn't usually get a scan until it's delivered.eBay usually automatically remove any late deliveries after a few days, provided the item was posted on time. I noticed I batch which weren't removed from around th...

seach

Is anyone else experiencing problems with the search it constantly tells me searches based on picks and search history

Refunds

Hi, I attempted to purchase an item but the transaction did not complete, and the item is not showing in my purchase history. However, I have a pending charge of £155.88 on my card linked to eBay. Please can you confirm whether this is just a tempora...

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Ebay live events

Hi unable to navigate Ebay on phone or laptop as being overrun with live events, pages not displaying , as a member of 10 yrs i have just about given up. Every time i scroll to click next page it just takes me to bottom of next page without showing a...

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listing with postage problems

When i list a item or sell similar, when i get down to the postage for a £1.85 item there is no postage options available to complete or add, the area is blank. the only way i can get postage is simple delivery and the item does not warrant that due ...

Resolved! Hi, has anyone successfully sold in the 'Information Products' category?

I'm trying to list an item for downloadable files for 3D printing but having picked the Information Products category I cannot see any anywhere to add files. Various searches suggests it can be done but it is proving very difficult to figure how to d...

H

Hi, can someone tell me how to get the collection code? I can't seem to find on Ebay. Thank you

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  • 1 replies
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Completed Auctions — Web Links Disappearing

Hello, I am an infrequent, consumer user of Ebay. I logged-in for the first time in a few weeks recently, and came across a weird phenomenon, which I hope someone can explain. I bookmarked in my browser an auction item (electric toothbrush) from a pr...

Getting emails about an item I haven't listed

I am getting emails about a listing I have not posted and I can't find a suitable help topic or a contact number/email address to resolve it. When I click on any of the links it just goes to my seller page which is blank. How do I contact an actual p...

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Resolved! App constantly going back to start page

Hi all. Every time I leave the eBay app then go back, it’s as if it restarts from the home page. I used to be able to search for something, then check another app, (eg model specifications) then go back to eBay and the item I was looking at would sti...

How to get Authorisation Check on premium item?

I have a trading card listed for a value that I was under the impression would mean it would go to authorisation when sold, but I'm not seeing anything on the listing saying as such? It's postage only, NM, listed as ungraded, over £250 and postage on...

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  • 1 replies
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