UK Seller News: April 2025
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Forum Posts
Your funds will be available for payout once we receive delivery confirmation
What are these idiots doing now??I sell mainly low price items. To send an international tracked item by standard airmail at the moment I have the charge £3.50, to send tracked with proof of delivery I will have to charge £9.50 (ish). There goes all ...
*Help* how do I arrange a courier for a bulky item?
I’ve recently sold a table but I don’t know how to arrange delivery to the buyer. It’s a bulky item. how do I do this? Help!!
A seller I have bought from is refusing to honour the product guarantee
A seller I bought radiators from is refusing to honour the 15 Year product guarantee can anyone help please?
how to show buyer collection only in advert
How do i write an ad to show "buyer collects" and no option for postage
I'm getting different info for Tracking from ebay & DPD
Ebay tracking is giving info different from DPD. DPD are telling me that my postcode doesn't match. It also says that I requested it to be delivered to the Midlands by 10am (would that be the Authenticator?) Also the Tracking No. I found was not reco...
Refunded by seller but tax is kept by eBay?!
So I recently purchased a graded card from a seller. They then messaged to say they sold to someone else and refunded me, however when I've gone in to check eBay have kept the tax? Only question is how is this fair? I guess there's something in the t...
Is placing a Best Offer broken for anyone else?
Some items do still work with a Best Offer but some are giving a screen that "it looks like something went wrong"
Buyer cancelled order before paying
Hello please advise how approved cancellation of an order which wasn’t paid for. When am selecting approve, eBay is indicating I need to pay the buyer. I checked PayPal, the buyer definitely didn’t pay, just cancelled the order with apologies
Resolved! Trouble selecting collection only option
When I select Collection only in my post it breifly works but then defaults back to postage and collection am I doing something wrong or is the system not working. Personally I’m not liking the new postage options work
eBay system would not print the return label for item to return. Fatal error?
eBay system would not print the return label for item to return. Fatal error?I attached the first image before I push the blue button PRINT LABEL and 2nd is after I have had pushed it.Seller also wonders and does not know why this happens.Returning i...
Suddenly not getting any purchases for past 10+ days on my seller account?!!#??
My average sales per month is around 40-60 sales. However all of a sudden I'm not getting any new sales for the past 10+ days or so. Its all come to a stop!!! Why? My performance is ok, there are no restrictions placed on my account. I have around 50...
Buyer Wants to Change Address After Label Printed
Hi everyone, I’m new to eBay. Need Advice: Buyer Wants to Change Address After Label PrintedHi everyone,I’ve just had a buyer message me asking to change their delivery address after the postage label has already been printed (based on the original a...
Postage
Hello I sell regularly on behalf of a local greyhound rehoming charity When I. List my items on eBay I select impost delivery and tracking How ever I past week or so when people purchase items it comes up with Evi parcel delivery I am not happy using...
Ebay has decided to alter my postage costs on a sale today. Leaving me to cover the extra cost!
Customer purchased 3 items weighting over 2.5Kg eBay have altered my postage from £2.70 per item to £2.70 for 1 item leaving me to foot the bill! has anyone else come across this issue before? They are becoming ridiculous with all these new rules. Do...
text/csv file of purchase history?
Hi - I'm relatively new to eBay but does anyone know if it's possible to download a text/csv file of my purchase history (for further analysis in a spreadsheet)? Thanks!
Maximum bids
My maximum bid was £700 but the item sold to someone else for £699.68.can someone explain…..?
With held payment
I’ve recently sold goods and had a message from the buyer to state he has received goods, however Royal Mail and the tracking number states still awaiting delivery , basically they haven’t a clue as the buyer has received .how or can I receive the pa...
I am trying to buy a lawnmower "blade".
I am trying to buy a lawnmower "blade" I have been asked for credit card details to verify I am over 18. I do not have a credit card. How can I proceed?
Classfied Add
Hi we have listed an item under a classified ad, and when we use the search engine for the words in the header, the listing does not show at all. Does anyone know why please.Look forward to your comments.Thank you
GSP
Just sold a buitar to someone in the US and the GSP has not appeared, even though I have been enrolled for years?Happened to anyone else?
I'm a private seller but eBay is adding 20% VAT to my listing
Just trying to sell an old secondhand laptop but eBay is adding 20% to the price and postage. Price is shown correctly (£75) if I use eBay.com or eBay.com.au. But it shows as £90 on eBay.co.uk. I'm a non-vat registered private seller. Here's the item...
Bye -Bye private sellers?
Over the last few months ebay has had a lot of changes. Free to list , not free to list, as it has buyers protection, waiting 24 hours for payment if its tracked two weeks if its not,list goes on.Now we have simple postage, looking at the site today ...
Unable to search for "European Union" only without USA China etc.
No matter how I change advanced settings in ebay com / de / it /co uk , my search results always come up with items from China, USA, Thailand etc. SO frustrating !!
Parcel weight issue
How do I pay the small extra charge for postage onparcel label at 1kg already printed and paid via simply distpact actual weight 2kg which is the Royal Mail weight and size for the parcel I am sending although no weight is mentioned on the label. MDH
higher postage label
Hello- When listed an item for sale, I specified Royal Mail Tracked 48 with Age Verification as the delivery method, with the postage cost set at about £10xx. However when the item sold today (Sunday), the Ebay system has unexpectedly created a UPS p...
Resolved! eBay shops and private sellers
Could one of our knowledgeable mentors kindly clarify eBay's rules/position/expectations regarding private sellers, business sellers, and eBay shops? Today I came across a private seller who has an eBay shop. I thought that if you have an eBay shop t...
Unable to contact member
Hi, I have sold an item but the buyer didn't get back to me for a few days, they now have, and want to arrange collection of the item. However when i try to respond with my details the message will not go through because it says i within violation if...
simple delivery is not an improvement
I have just received an email from ebay re selling - it tells me to "Sit back and relax Have items collected from the comfort of your own home." I have been doing this for the last 5 years at least. Now that Simple Delivery has been introduced for pr...
Unsolicited additional item received
I ordered something from a seller in March and it arrived as expected with no issues, all good. A month later I recieved a second package from the same seller with a completely unrelated item in brand new condition of considerable value (2k). The sel...
The red banner asking me to update my account.
Hi.I’m a private seller and last night after my 28th sale occurred a banner popped up asking me to update my account details. so I did a bit of research and many people are saying that you get this banner when you have done 30 sales or more or if you...
Age verification with no Credit Card yet Ebay thank me for being with them for 25 Years
I am trying to buy a Bosch power trimmer for weeding the garden - hardly a tool for going mugging, but yet ebay have applied the age verification process. The only way to do this is by submitting Credit Card details which I do not have. The crazy thi...
Best offer problems
I am having problems making a best offer as a buyer an error message keeps coming upI have contacted customer service and could not help said needs to go to back room team The message is Does anyone know how to fix this problem?
how to contact an agent as always assistant and nothing else!!
How to find how to contact an agent with a link as only automated assistant and no help.
Charged for postage label I didn't buy
Hi, I just sold an item, and mistakenly clicked on buy label. Closed the window, but the amount for the label has been deducted from my balance. The order didn't complete so I can't void it. Any ideas?Thanksmef
buyer bought Evri postage and collection without telling me, do I need a collection code?
I got a notification that a buyer had purchased and paid for my item . I paid for and arranged for a Royal Mail collection direct from Royal Mail website. When I went to add the tracking number I couldn't but got the message "Tracked and fully protec...
My counter offer accepted.
Hi my counter offer was accepted, but when I go to pay, it’s showing as the full buy it now price?
postage
Ebay has messed with postage why can't i use the courier i am used to, you have just two options now,haven't got a clue what im doing frustrated member!
Collection of an order, the buyer has selected postage on my collection only
How can I remover the postage so I get the collection code option
Hot tape for pollytunnel
I ordered a roll of hot tape on the 6th of April then later I ordered another roll of hot tape hoping I would receive one before we put the pollytunnel up the first roll arrived late so I returned it to the seller and the second roll arrived on the 1...
Postage
I recently started selling on my wife’s account as I am now retired and the other day one chap bought 3 pairs of sunglasses off me then when I went to post them I had three separate payment options and unfortunately i used all three . The first two s...
Collection Code
Can anyone help.The buyer has received the item but hasn't given me the Collection Code after asking several times.Thanks.
Can't send message
Hi. I tried to contact Ebay today but I lost the chat when they asked me to find the item number, I'm not allowed to send a message but I haven't used personal payment info.Please can you help? She wants this item for Friday and will think I'm being ...
Simple Delivery from Channel Islands
Does anyone know if simple delivery will cover postage of items from the Channel Islands as we have an independent postal administration and postage costs certainly from Guernsey are much higher than Royal Mail.
Wrongly stated delivery
I'm trying to buy an office chair - plenty for sale but I need it delivered. I keep finding auctions and/or "buy-it-now" that state the delivery costs by accident. They mean "collection only". Why are so many making the same mistake?It wastes an awfu...
Why is ebay so useless when reporting false adverts?!
I have reported several listings as false advertisement because the seller has listed them under brand names when they're not, with the intention of boosting item views and buys. I appealed the reports and apparently " AI" has closed the reports with...
Receiving payout for items sold
I have been asked a week ago toadd bank details said take 48hours. This has not been the case cant see amount owed now still being promoted for bank details says on hold cant find phone number for eBay need some help please
Cancel purchase
I made a mistake with my purchase on April 9th and notified you and the seller, but I don't know why the cancellation wasn't processed.
Best offer not applied at checkout
I've experienced two cases of potential buyers sending me a best offer for a listed item, I've accepted the offer then when they go to checkout the full original listing price is displayed as the total (plus postage where applicable). Any ideas on th...
Cancel an item I'm selling
Hey all I have an item that has been relisted that is finishing in 4 hours, I have just realised that the item was sold on eBay around 6 months ago so obviously not available anymore, I have tried to end the auction but can't, what can I do?
I've not received a collection code for pickup
Hi all. I've searched previous posts for the same query, and there are many, but looking to put my mind at rest from someone with any experience of this. My item was delivered to the collection point at 3pm this afternoon, but no code. This is the fi...
Ebike selling as a private person
When did the bonkers rule come in force that I can't sell a second hand ebike without being a business seller ? Is this government intervention or just another bonkers ebay ruling ? And is there a workaround ?
Sent photographs to eBay Customer Services
I want to sent pictures to the eBay Customer Services. I always taking pictures of my packaging, so my parcels.It is not in my interest to deal with damaged item in delivery process. I couldn't find option to do so. Can anyone help me, please.Thanks
I have paid for an item that is collection only. However the seller is not responding to my messages
it’s been over a week since I paid for the item and the seller isn’t replying to any messages. I have tried to cancel the order but eBay have declined. How can I get my money back?
Simple Delivery parcel weight ranges
Does anyone know why Simple Delivery parcel weight ranges jump straight from 2kg to 15kg, when Royal Mail's own price chart includes a 10kg increment? Posting a parcel that weighs less than 10kg using RM tracked services would be £7.69 (24 hour) and ...
Prices being seen by buyer and seller are different on an item bought and paid for ! Ebays fault !!?
So , I have completed checkout for an item purchased tonight . Myself and the seller are seeing different amounts paid/received . This is causing friction between me and seller ! ( I paid £12.48 but seller is seeing £11.40 ! ) . ... We agreed a set p...
100£ "Promote your shop" Coupon
HiFew Days ago I activated Promotional offer "100£ to Promote your shop" (I believe it was 07/04/2025 because I launched a campaign after activation) it was ok for a while, I was keeping an eye on coupon credits and it was draining slowly like it sho...
Who has ruined the search engine in Ebay?
Have others noticed that the search for items has become appalling? If you put in an accurate description a lot of completely stupid items appear.If you then either use -a word or in the advanced option list words that not to be shown, the screen the...
EBay useless in relation to issue I’m having with seller and bot hasn’t a clue. Impossible just to s
Think eBay has given up on customer service and can see many customers leaving
Resolved! Getting scammed? I have not accepted an empty box.
Hi guys, I have just purchased PS5 from a seller with over 2000 reviews. Evri courier just attempted to deliver the parcel. I have took it in my hand and it was clearly an empty box with my address and like label "weight less than 1kg"I have not acce...
Royal Mail Label
I have sold an item but when I try to print the pre paid label [royal mail] it comes up withit was not possible to generate the label, something is wrong please try again later.I have been trying for 22 hours and it does not changeany help would be a...
Im trying to sell my caravan but keeps say sorrh error
I'm trying to sell my caravan but everytime i upload pictures and input the the information on the caravan and press the next tag it comes up with sorry error. I've tried to create an classified ad but can't locate anywhere to do this. Any help appre...
Return refused following accidental cancellation of return
EBay are blocking my return request following accidental cancellation of return. Surely as a buyer I’m allowed to make a mistake and correct it! Any help on this matter will be much appreciated.
Evri postage for weight incorrect
Dispatched an item today that was between 1-2kg through evri label.I'd incorrectly sold as £2.94 postage which is for upto 1kg. I think evri will contact me to pay extra/keep parcel, but I want to refund buyer now in case of the delay to delivery. eB...
Wrong amount charged!
Our offer amount was accepted by the seller but when we went to pay for it eBay charged us the listed price. Which was £20 more. We have requested a cancellation for the pick-up only item but the seller has declined it and is no longer responding to ...
Getting charged for postage when the buyer has paid for postage
Hi, I have notice that on few things that I have sold, I am getting charged for postage when the buyer has already paid when I get the label it says purchase label why is this?
Resolved! Item is collection only and seller says he can meet meet me half way - can this be a problem?
Should I go all the way to his home? Not a big deal but meeting half way would be better. He has good feedback and seems genuine but thought I'd ask here just in case. Thanks
buyer returned %50 of item which was smashed but ebay gave them full refund from me
I sold 2 pens to someone in USA. (im in UK) They didnt like one and asked me to pay to return it. It arrived to me smashed and ups wont give refund as they didnt pack it properly. Ebay refunded them full amount plus postage i paid to return. anything...
Selle does not send to you location
I live in the UK and wrote to an Australian seller to ask if I could bid on two badges he posted for postage only within Australia as I also have an Australian address. The seller agreed and I won both items. 205360246129205349615275 ended 23 MarchWh...
Changing delivery options after purchase
I've just sold an item and the buyer has paid. On getting the address label it turns out the buyer is only a few minutes down the road from where I live. I have been in contact with the buyer and we've both agreed it's a lot easier and quicker just t...
How do I report a suspected scam listing?0
The reporting function seems to have changed. There is a message saying click the 3 dot icon on the listing but there is no 3 dot icon on the listing. Ebay need to make reporting suspected scams MUCH EASIER. I have seen the same campervan listed ever...
Authenticity Guarantees in Jewellery
Hi I’m interested in an item that’s quite expensive and I see it has no AG in the ad while other listings (even lower priced jewellery) does have it. Is there a reason why this item doesn’t have the guarantee?
Unknown error when listing an item
Hi I'm trying to list a vehicle but keeps saying unknown error
Resolved! Simple Delivery doesn't seem to support Royal Mail doorstep collection?
Am I missing something? It seems we are being forced to use eBay Simple Delivery and although it allows for the use of Royal Mail there seems to be two key features that are no longer available. I have always previously printed my own label and arran...
New Postage system.
You cannot pick your courier and price for shipment and the minimum chose of weight of the shipment Also on the preview the shipper and price has changes???E-Bay return back to the system what works. It is up to us the seller which courier and price ...
Simple delivery is a backward step for sellers
Please don't make simple delivery compulsory. I sell lots of one-off items with non-standard size and weight. Your delivery prices are more expensive than now and calculating the weight and size with packaging at the time of listing just adds work. W...
Resolved! Random price changes.
Hi,Some of the items seem to have increased by about 15%. when i look in my eBay the cost is correct but on the normal selling page the price has increased. Does any one know why this is happening?
New Simplified Postage System Help
Hello, Ebay has rolled out this new postage system and I am having issues with it. I like to post with EVRi as they have much better tracking than Royal Mail. They take a photo of every delivery while Royal Mail often dont mark items as delivered. Al...
Buyer on holiday wants me to delay posting
Sold an item buyer has paid but asked to delay postage for 10 days without thinking I agreed but it shows in my eBay I need to post today is there a way round this or will ebay cancel the order if I don't post it today I'm kind of new to all this
Despastching
What options does a Disabled Person have who relies on Royal Mail Collections and has No Printer .When I despatch through Royal Mail they bring a postage label free. Is EBay’s new postage system restricted to Able Bodied People only
Unable to send offers to all watchers
I just sent an offer on an item but it only went to 1 of 4 watchers. Can anyone suggest why that might be? (I had sent out a previous offer but that expired) Many thanks.
Delivery Surcharge for overweight parcel
Hello, Ebay automatically selected the dimensions and weight for an item I sold recently. They calculated the parcel to be 2kg and under. However, it was 1.9kg without securely packing it. It then his approx 2.3kg on the scales at the at the Post Off...
Australia to uk in charges
How much will it cost to buy from Australia to uk in charges
Is it Good or Bad for users
Here's one for our long suffering Mentors. Seeing that eBay seem not forthcoming with answers about these recent changes and why they have done them.Am wondering looking at it from our side (eBay users) because you read and comment on all the message...
Stop eBay opening in out of date app
Can anyone help even though I’ve deleted eBay app on my iPhone 7 when ever I try to open eBay on Google chrome it tries to open eBay in app then I get an update message I click that and it just shuts eBay down as my iOS version not compatiable anymor...
Listing motorcycle
Hi. I am trying to list my motorcycle, but unable to do so. Unknown Error I can list smaller items but not my motorcycle.Something seems to be blocking me.
Evri
I sent a seething email to Evri about how people are unable to send parcels because the drop off shops are not being supplied with paper to print out labels and receipts, and it is costing people money .I told them Ebay are pushing buyers to use Evri...
Selling
Hi can I ask how I can sell own branded products just like I was selling iPhone Lightning cable and after a day eBay removed my listing said this is the other owner property. So my question if I want to sell this item what should I do. If I can sell ...
It wont let me sell, its first time for many years. Says details not set up but wont show me why
It wont let me sell, its first time for many years. Says details not set up but wont show me why or how do set up whatever needs doing. I tried doing a listing but it wont let me list it.
Change of postage
Hi. Recently sold an item.but the buyer selected a different method of postage to that on the original listing. How can I now mark this item as dispatched because I can't see to find this option to manually do so
Simple Delivery - I opened the Royal Mail 48 hr postage label
...but I didn't use it as it was for a large letter whereas it was only a small letter. I sent it myself. I was charged for the large letter label - it wont let me cancel it. I've been paid by ebay for this item minus the postage £2.70 as the item ar...
Scam
Hi. I'm scamed I'm ordering Nike Air Max 90 grey UK Size 7.5 £64.99 They send me a piece of paper . I open a case to return but close it. Massege to ebay but no response. Messege to the seller but no response What gan i do to have refund?
Is ebay just a big scam?
I'm a new ebay seller, I joined ebay a little over a month ago (Feb 2025) I listed a dozen or so items and I made a few very quick sales, all was going great. ...but then the sales seemed to have dried up.At around the same time as sales dying off I ...
postage qr labels
hi, i recently sold 2 items and clicked on bulk postage to get the labels.i have sorted this but it has given me labels to print off , i don't have a printer and usually use a QR code but now i can't cancel the labels as they were pre-paid by the cus...
Selling Tools
As the selling tool n ebay has been down for over 24 hours does anyone know how much longer we have to wait
Revise Listing is no longer available on the app
For some reason, Revise Listing is no longer available on the app as of today. I can edit normally on the browser though. Do you know why?For some reason, Revise Listing is no longer available on the app as of today. I can edit normally on the browse...
Issue with package and refund
I made a purchase of 3 webcams( in one order) from a seller in uk , actually I’m in Ghana and the package was posted to someone in Uk. Upon receiving the package in Ghana I realized only 1 unit of the webcam came, I contacted the seller and he said I...
Safety issue with telescopic ladders
Purchased some ladders in October 2024 which bent and collapsed when I stepped on them. The ladders landed on my partners head. Had problems with seller who sent out a replacement not a refund. Come January this year the product was pulled from Ebay ...
Accepted offer but item invoice is wrong
I have sold a a book, and accepted an offer but the invoice for the buyer stated the original price. From my end the book isn’t in my waiting for payment section, so unable to edit the invoice, but when I find it in my active it states there’s an off...
Buyer received goods cant mark as received
Buyer has the goods, he has confirmed to ebay that it's been received. Tracking says not delivered. My funds are being held. What can I do?
Automatic feedback
While i'm only a private seller getting rid of some personal possessions, I still try and look after my customers and when I get feedback it covers a lot more than 'yes, the item was delivered' which is basically all the automatic feedback will say w...
Ebay asking 5 times now for me to verify my account. All details correct
Are ebay delaying account verification so that they can hold money for longer!
roblox digital item scam
why are gaming sellers of digital items demanding and forcing buyers to give collection codes first before giving items its disgraceful how many people are getting scammed this way their should be a warning put in place explaining you don give code f...
Age Proof Page
I want to buy a hedge trimmer butI can not get past the age proof page as I do not have a credit card. How can I get past this page?
Wrong address on eBay authentication
So I brought some trainers of someone on eBay but didn’t realise till she sent them to authenticaian that the address some how went to an old address? So is there anyway to change it because I know long have access to that adddress my PayPal and eBay...
Resolved! Unable to revise on my mobile
Hi, I have just ried to revise an item I'm selling on my mobile and keep getting the message " Complete your listing on a web browser to apply your business policies"..Resume listing from web browser. (in blue). I have never had this problem before t...
Selling
I sold a new sealed iphone and the buyer returned. Took 4 days before delivery. But I didn't get anything back. When i contacted royal mail, I was told it was wrong address it got delivered to far from me but the same city. I just got scammed, and th...
Why my account is restrictions and payment holds
Dear eBay Support, I am writing to ask why my account has been restricted and why my payouts are currently on hold. Please provide me with a clear reason for this action. If there are any specific documents, steps, or information you need from my sid...
Pair of trainers
I want to make an offer on a pair of trainers but can't as every time I do try it keeps coming up there's a technical problem.
ebikesbest mile hil1 1 wrong bateries nofing hekt no nbay gays
Pan Zero reakcji baterii zamiast 36V do 4V i nic 10 kilometrów i akumulatora do ładowania, pamiętaj, że to są nooby którzy nie ma się z kim skontaktować, aby kupić baterię wielkiego kopru
Feedback
How do I retract bad feedback when the item has been replaced?
sent with Evri on 2nd April but not delivered yet.
I used Simple Delivery recently and sent 3 orders on 2nd April. One of the buyers contacted me today saying it had not been delivered. I checked the tracking and it said it had been picked up so it's not even out for delivery. What a farce this is. I...
free to sell and been charged
why am I been charged when all promotions stated free to sell items on ebaynow im been threatened with recovery agents
Tracking not updating when order is delivered?
An order I sent via Evri (simple delivery) has not updated on the tracking since 07/04. My buyer confirmed via message to me on 10/04 that her item had arrived and everything was fine. How do I get paid for my item when the tracking is not updating b...
Resolved! Sent a parcel without not using simple delivery. Will I get my money?
Basically the simply delivery weight was too low so I just went to the post office and paid more and wrote the address out by hand. I intended to void the postage label but it claims I can't cancel the label and has generate me a label I'll not use, ...
Seller not responding
Hi,I bought a set of roof bars for my car last year and I've used them once which went fairly straight forward - I had some issues with the quality. I have come to use them again and one of the bars just won't work. I'm a pretty handy guy but I could...
Contacting eBay direct
I need a contact number for calling and speaking to eBay, I had a buyer that didn’t contact or show up after winning my item and eBay are trying to charge me for listing, also I have tried several times to pay the fees and it will not take a payment ...
Ordered item from Japanese seller, shipped with FedEx but now asked for a Commercial Invoice?
Hello, A couple of days ago, I bought an item from a Japanese seller (I am based in Netherlands).The seller shipped it with FedEx, and provided me with a parcel tracking number. I'm able to track the parcel. However, today, I was emailed by FedEx Net...
Resolved! Jersey & Guernsey should Not be part of UK postage and be listed as International.
I've had days when a item sells it comes from a buyer that wants it delivered in Jersey or Guernsey and they have custom clearance conditions over there areas eventhough they are part of UK. However the reason why I believe they should be listed as i...
Item shipped but payment not recieved
Hello everyone,I'm new to selling in ebay. I listed an item (camera). A buyer contacted and accepted my product. in ebay website and app its showing "awaiting for payment" . but i received a mail from ebay as buyer paid the money and ship the item so...
seller not responding
The seller has not responded to either a refund or a collection address
Refunded for item received not sure what to do
Ebay sent message to say my order is being refunded and the item has been removed, I've since received item so I thought its only fair to let eBay know so they can reimburse the seller
Ebay Postage Labels Not Used. Will I be refunded?
Due to the new system of easy postage I have accidentally purchased multiple labels that I have not used. Will I be automatically refunded for these?
LG USC9S SUBWOOFER
Hi there, I bought this woofer for my sound bar but fortunately it was not paired. When I contacted LG I was told the frequency are different, it cant pair each other and the seller said is not taking it back. The same day I received that was the day...
No longer a registered user
what happen with no longer a registered user as im reluctant to return item that i need a refund on
Sales report for the last twelve months
I am trying to get my sales report for the last twelve months for my tax return but I only seem able to get the last 3 months can anybody help
ebay constantly stealing from me, and probably you guys too
everytime i run an ad campaign i get charged 2x the amount i have allowed. but i also do not get the promoton the other half of that money would get me. i would be more accepting if they went over budget and i still got the promotion the stolen money...
Faulty rear wiper motor
So I wanted to return my wiper motor that I bought a few months ago for my car ,it started playing up few weeks after I installed it and messeged the seller which has taken a few weeks to which I felt it was a scam so didn’t know what to do and now i...
Ebay international shipping
Ebay international shipping Ive recently purchased a number of items from usa to UK however the latest one has been delayed due to import vat and handling fees £65None of the other same items had this happen or was I made to pay and I port fees can a...
Ad fees
I want £20 back from the ad fee as I was told it was FREE to sell on Ebay yet I've just had £20 come out of my funds which I got for selling an item. Overall I had £40 taken from my earnings which is ridiculous
selling fees
i recently sold a lawnmower the buyer offered £140.00 which i accepted i only received £133 .98 I thought selling was free.
Evri
Looking for help with an Evri collection.I've sold something on ebay and printed out an Evri label, but they don't have a drop off point on the Isle of Wight where I live.Driving me insane on their app and website trying to book a collection as I alr...
The quality is too poor. It needs to be returned.
I bought it but only used twice. I haven't even used up a box of photo paper and it broke down. And the battery was charged for the first time.Now, following the repair method suggested by the seller, the lens can no longer be retracted.
Scam or genuine mistake
I received a returned item yesterday which I was expecting but today received another parcel with the same details on but containing a different item. I contacted the buyer and they have asked me to send the parcel if they pay for postage. If they pr...
selling undelivered parcels
I tapped in the words evri parcels into the ebay search box and came across a seller selling ,Evri ,ebay and Amazon returns .No real description of what you would be buying if you bid or bought something ,Ebay shouldn't allow this it is like bidding ...
Unable to enter price on my listing
I am trying to list an item for sale using the buy it now function. It is not allowing me to enter a price.
My cars registration problem
Hello anyone,Can someone please tell me why, when I add my cars registration number to the My garage section, that it comes up with completely the wrong car, and yes, I am entering my registration correctly. It is a problem when the seller asks for m...
Baffled by the new Simple Delivery service prices
How do I adjust the prices of what will be the postal options when Simple Delivery becomes standard on 15 April? Currently when I'm selling I just switch to the 'advanced' postage option and state the price of posting but the default Simple Delivery ...
what do I do with a item which isn't the one ordered? the seller of the item ordered says it wasn't
I have received a skirt which isn't the one ordered.The seller says it is not the one they sent and postage labels must have neen wrongly applied. What do I do ? Don't know whose it is and I don't want it as it's no use to me.
Ebay closed case I didn't get parcel
I bought gold cross but then left country, told seller post it near time when im back in UK. Parcel was posted but I didn't fly home that date I stayed on a further week. RM signed for parcel it wasn't even my signature, I contacted RM but still wait...
Return parcel might be missing
I was given a FedEx return label to return something (to an overseas seller, in case that's relevant) that was not as described, and took the parcel to my nearest drop-off point which is an automated machine (the FedEx website confirmed that the item...
Item Not Recieved Case - 4 months later
Hi, Please be kind with your responses.i sold an item in December, the buyer contacted me around the middle of March to say I’d made a mistake with the order. I apologies and sent a replacement. They then contacted me the start of April to say the re...
Hi. I'm think of subscribing to an eBay shop, middle tariff.
Hi all if you have any opinion or experiences with the .middle tariff eBay shop, I'd love to hear them to help me make a decision about signing up for one. thx all
Sorry we are experiencing a technical problem (500008)
As per title...every time i make an offer for any items i get this message.Payment is properly set up...all good on my part.Anyone can share some light
Simple Delivery Options
Am i correct in thinking that if i sell a football programme for £5 and it weighs under 100grams i don't have to use Simple Delivery ? What if the programme weighs 110grams, do i then have to use Simple Delivery ?
sales event
I add created a sales event added two items but it skips them?Can't see why as there is stock . why are they not included.
Resolved! Royal mail tampered with delivery
I have sent a graded Pokemon card via royal mail special delivery but when the buyer received the package it is clear it has been tampered with and the card swapped for an ungraded card of much less value. The buyer now wants a return but obviously c...
EBay contact
Could anyone provide me with an email address and telephone number to speak with an agent at EBay please?
Over charged for purchase
I offered £50 for a sellers item last night and this morning got an email from eBay saying it was excepted Pay Now, so I did and when my PayPal confirmation came through I’d been charged £88, I have since emailed the seller and cancelled the order wi...
Refund not received
Hi, I did not receive the item I purchased so I asked the seller for a refund. They said they'd done this on 9 February but I still haven't received a refund. I've contacted them but haven't had a reply. Does anyone know how to contact ebay customer ...
Simple delivery weight ranges
Good Morning All, Can anyone help me. I have just tried the new simple delivery to see how it goes before being forced to use it. The Item I have is about 3kg. The weigh ranges don't allow for this and the price jumps from up to 2kg, to up to 15 kg, ...
No sale it worth carrying on
Hello everyone I just do not know what to do been on here for many years since all these changes my sales have dropped right down have 800 items listed never know it to be this bad it is getting me down. Do I call it day and go somewhere else been li...
evri
Hello,I recently re-started selling on ebay after quite a few years and noticed there has been a lot of changes. I didnt realise but I opted for Evri postage thinking I had opted for RM. I couldnt use the Evri label as there are no pick up points nea...
I don't want to use my face to log in.
How do I get eBay to stop demanding that I use my face to log in to my account?
Making CUSTOM postage NOT SIMPLE
I sell quite alot of ceramic/resin ornaments and I have 100% feedback over 25+ years on eBay but at the moment I am wasting so much time and effort over the SIMPLE posting of items I'm currently trying to list - it does not suit my items. I won't use...
Simple delivery
If I offer free postage I am struggling to understand how simple delivery (sd) is a good idea? I only ever use royal mail tracked parcels 48 or 24 and sometimes upgrade the listing to royal mail next day guaranteed for valuable or fragile items. If s...
Question simple delivery and damaged via transit items
Hi there just a question its not something thats affected me just yet though i had a return on a faulty item and spoke with ebay via phone They told me when i asked them that if a item is damaged via delivery method that to get a refund you still nee...
changing to business seller
if i register as a business seller will i keep my private ratings for my business account. Also can i keep a personal account to buy items without them being shown on my business pages
Item refunded
Hi, I recently sold something, it was delivered and eBay has refunded the buyer. I've had no contact from the buyer, I haven't a clue why it was refunded or if I'm going to the product back. At the moment I've lost out all ways. Any ideas how I can g...
Policy violation
My item has been removed as it "went against eBay's policy for selling" but when it was initially listed for 3 weeks prior to this (including relisting). I have checked the listing, not that I was uncertain, and it does not violate any policy! Ebay w...
Payng for purchase not being accepted.
I attempted to pay for a purchase on 7/4/25 only to be told my payment didn't go through, even thourgh there is adequate funds available.
I paid for goods for collection - seller not responding to pickup requests and refuses to cancel
I have bought a bulky item for collection only. Have made three requests to seller to arange time and place for collection - but no response. Tried to cancel order - but ebay informed me that was refused. I now need to get my money back I think - any...
NEW FUEL PUMP OFF EBAY
Recently purched a part off a motor industry seller .Fitted it corretley , hower there may be a issue that there technical department can help with .Need technical surport 2aà
Faulty item
I purchased an item back in January. It is an extension cable to use for cleaning my car. Obviously January is not car cleaning season, but when I came to use it at the end of February the extension cable is dead. Because I am outside the 30 day retu...
Problem confirming delivery
A seller delivered to me personally but the item was showing as being sent by yodel. I can’t see any way of confirming delivery so he gets paid?
Selling price increases?
Hi Could you tell me why E bay is adding 10% on all my prices for items I am selling.
What do sellers think of having multiple accounts for selling?
What do people on here think of one seller having multiple selling accounts?I've been looking around and it seems to be the "thing to do".Although I have asked eBay CS, and on the weekly chat, about it - and they said its against eBay rules, sellers ...
Authenticity guarantee
I sold an item and it has failed authenticity guarantee and there is no information as to why it failed. How do I find out why so that I can relist accurately?
Why are my buyers now being charged VAT by eBay?
Why is my buyer now being charged VAT by eBay and why does my postage label now describe me as a Market Place Seller
I can't relist an unsold item, due to unknown error. What do I do?
I can't re list an unsold item. What do I do?
Delivery lable
Hello I've sold an item and got a qr code for the delivery lable but I never seen shot it now I don't know how to get the qr back
Resolved! Refund
Hi All. I need some advice please, as its 1.05 am and a buyer has just messaged me to tell me the item isn't the size stated on my description or the label. I always show the labels in photos as proof of the size and surely that's all that I can go b...
Evri delivery is slow
Hi everyone. With the changes in postage and payments, I am concerned with how long Evri take to pick up and deliver parcels. Has anyone else had experience with Evri being slow?
Unable to get postage label
I’ve just sold an item but when I click on Get label there is a message stating “the delivery address contains invalid or missing fields. Please amend and buy your label”. What do I do next?
Ebay says awaiting delivery
Hi, I recently had 2 items for sale and the buyer wanted them both, so I sent an offer for each one, all was good, they paid and O posted them off in 1 box using only 1 of the labels, he had received the items and left feedback, but one of the items ...
How to get ACTUAL support?!
I have recently listed an item. It now has a bid on it in its 2nd day. I've had a question which I've answered by adding detail in the description of the auction, but I'd also like to add additional photos to support my amendment. I keep getting a 't...
Unable to make offers
Getting " We looked everywhere...." when making
Resolved! Buyer has opened an item not received case but I have photo evidence and tracking to say delivered
HelloI sent an item to a shop for a buyer as per ebay address. She waited a week and said the shop didn't have her item. I have photographic proof that it was delivered by Royal Mail. I didn't put the code on the address and she is saying the code I ...
item specifics: hallmarks
a new item specific in costume jewellery: hallmarked YES or NO in costume jewellery!!! Firstly why? Why am I having to specifiy a plastic or glass or wood piece of jewellery is hallmarked or not? It adds to the excess of data for the consumer and for...
Description On App Has Started Displaying All Weird
Just lately when listing new items on the app, the description has started being all weird. A description used to display all nice and neat and aligned vertically in a box but now it’s started displaying in a straight line, meaning you have to keep s...
selling
Hi aye sold item and sent by royal mail instead of Evri...the buyer has received and left good feed back but beacause i cant update the tracking the funds are being held but item is delivered by royal mail already..what do aye do to get my funds reli...
Buyer not collecting
I’ve sold a bulky collection only item and the buyer did “buy it now” on the 26th of March. They took several days to contact me to arrange collection and asked questions like what are the dimensions so they could see if it would fit in their vehicle...
selling
Does ebay take a percentage of my sale
How to claim back Royal Mail postal cost
HiI’ve just sold an item and made a mistake with the postage. When I sent the parcel via Royal Mail I had to pay for a new delivery and was told that I would have to claim the original delivery charge back. Has anyone else had this issue?can I get th...
Resolved! The Great eBay Swindle?
I'm currently having trouble with the pre-paid labels, as I can't use them due to lack of technology and nous, so use traditional post office instead. Have noticed on my payment page that first I can't acknowledge that I've posted an item and secondl...
Contact Seller message not working
I'm trying to ask the seller if the unit he is selling is compatible with my heater. I try sending pics of the details of my unit but the message fails and displays small red exclamation marks one for each of the two pics and the text.Anybody know wh...
listings removed by ebay
ebay notified me that they thought my account was hacked and changed my password for my protection and the protection of ebay users fair enough i thoughtsame day my email address was hacked too password changed rang ebay they said they had emailed me...
Feedback
I have been selling on Ebay for over 20yrs but just recently my feedback has dropped to 98.3 even though I get great feedback from people. I have never been lower than 99.6 until the last 3mths. I'm so fed up with ebay I'm going to leave! But I also ...
Just tell us "why" these changes please
I am not using eBay myself just now, but am still logging on to see how its going for existing buyers and sellers with the new changes, has it made things better or worse selling and buying than it was before?Still hoping like I think most that eBay ...
No "Missing Spec" section on My eBay.
The "Listings with Missing Spec" section has gone missing from the My eBay. Is there a way to resolve this?
Delivery not registered by Evri
Hi.I sent a parcel via Ebay/Evri and it is saying Evri has had problems delivering two days running. I contacted the buyer to confirm address and she tells me it was delivered yesterday. Evri still says they are trying to deliver and so I cannot get ...
Delivery confirmation
I posted a letter containing the item via EBay with their label and customer has received goods but EBay saying they’ve had no confirmation of delivery so withholding my funds until 20th April Customer has left feedback which proves he has received t...
Relisting postage
BE CAREFUL ON RELISTING. EBAY WILL AUTOMATICALLY ADD A POSTAL OPTION TO ORIGINAL LISTING BUYER COLlECTSThanks ebayi relisted an item - 2 huge wicker chests that were originally collection only and eBay in it infinite wisdom added an automatic postage...
Cancelling Evri Label
I sold an item with Evri postage.Turns out the buyer lives locally and I can drop it off.I have the label saved on my phone. When I go in to Actions on the Postage labels tab and select 'cancel label' for this item, it says 'This postage label can't ...
AirPods
I have sold AirPods the buyer are saying there faulty however when I sold them to the buyer they are brand new and they are un opened when I sent them which means there not my fault they are faulty they told me they called Apple and they couldn’t hel...
Collection only
Not sure if there are restrictions but I currently have a few items for collection only. I’ve tried adding another item… I select ‘collection only’, tap done. It goes back to the listing screen showing collection only but after a few seconds it rever...
Been sent an illegal item
I’ve been sent a pocket knife that was not described as a pocket knife I thought I was receiving a tobacco pipe smoking tool nothing more the knives fixe in a position and is very sharp and long it’s illegal for me to take out of my home and I don’t ...
Refunding effects
I recently started a small online business on eBay, and I'm operating on a very minimal profit margin—just a few pennies per sale. Yesterday, I received an order from a customer who made several additional requests. He asked me to write a letter, pac...
