Guest purchase cancel

I placed an order today but for some reason I purchased as a guest. I have an email confirmation but I have no way to cancel the order (I need to do this as the delivery address needs to change). All the links in the confirmation email -  order status and track order - come up with an error message saying order not found. The seller also cannot find my order and has suggested I cancel the order and money has been taken from my account now for the purchase. There is no mechanism for me to cancel the order.  Does anybody know what I can do to cancel the order or get the links to work in the email, at the very least? 

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Guest purchase cancel

Have you tried from here:

https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=40...

 

If you still have problems contact ebay tomorrow using callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

 

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