Defective item - seller won't accept return

[andrewi9224]

Hi,

I've bought a book which is defective. The seller won't accept a return. What do I need to do to get a refund?

[**peaseblossom**]

If it's still within 30 days of the delivery date start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Doesn't match description" and escalate it to eBay after 3 complete working days.