This Month's Updates
Eve Williams, General Manager of eBay UK, shares the latest updates.
Forum Posts
postage
Hi,The advice tells me to click on my sold item for postage labels. But there is no tab for this that I can see.?
Resolved! Feedback of items purchased only not visible
Hi I have noticed other eBay profiles hide what item they have sold or brought on the feedback page.I understand feedback needs to be visible to sell but how do you hide item won or sold ?
Detailed seller ratings
Hi. I'm new to Ebay as a seller. Does anyone know why each time a buyer leaves a positive review my seller ratings go down? I've been marked down for postage costs when I use Ebay's Simple Delivery & I pay for packaging. I've been marked down for com...
Feedback
Hi how do I edit or change negative feedback back to neutral or positive feedback many thanks
Seller Feedback Removal Loophole and Its Impact on Buyer Trust
I purchased an item from this seller which never arrived, despite the order being marked as “delivered.” I contacted the seller multiple times but received no response. Further investigation showed that the tracking number provided related to a compl...
Assured fit
Typed reg, make, model, number etc into the relevant boxes and I keep buying parts that are 'assured fit' but when they arrive they do not fit, yes I'm getting hassle free returns but how am I supposed to know it fits when I'm told by not only the se...
Scam
They sold me an account with loads of stuff on it for £100 but I can’t change the email of the account till end of February or sometime in March, but I’m not sure if i’ll be able to get a refund if the Seller decides to log me out since the email of ...
I was left very harsh negative feedback for an issue which was clearly described in the listing.
I sold a laptop which had an issue where it would turn off occassionally when unplugged, I clearly stated this in the listing and said I did not know if it was the battery or the charging circuit at fault. I did not hear anything from the buyer after...
Feedback Fakery
Hi, Was potentially looking to buy a bargain car from this Seller They have only been a member since Aug 24 and profile clearly states only 12 items (cars) sold. However they have over 100 positive feedback im sure they are not all genuine from just...
Cant give feedback
I cant give feedback because eBay thinks its all complete - I want to tell the seller that the image of the icebreaker top I bought shows it as bright blue its a rather sober grey - I am using it but thought they should know the photo is misleading A...
Ebay authetication inspection report
As a seller how do I get a response sent to ebay following an unfair ebay authentication inspection report on an item listing please?
Resolved! Evri parcel size limits quoted by eBay not honoured by courier
I sold an item that exceeded the Royal Mail medium parcel limits by a few centimetres and selected Evri as the carrier because the Simple Delivery description for Evri says:For an Evri parcel shop drop-off – up to 15kg, no side exceeding 120 cm in le...
Removing negative feedback for private seller
Hi,I`m registered as a private seller. Never had any issues with any of the buyers and always maintained 100% positive feedback but today received a negative feedback from one of the buyers which I think is very unfair and I think they specifically d...
Bought but no responce from seller
Hi, ive bought an item with 3weeks lead time and seller ghosted me.The problem is ive paid through bank transfer and item is not showing as bought on Ebay. And on top of that the seller offered me a discount if I buy the same item but on diferent auc...
Damaged parcel
Hi I ordered a Lego set from seller item arrived box squashed. It was sent with eBay simple delivery. The systwm is telling me to request refund from eBay f I request a refund from eBay do I need to return the item?
Remove positive feed back I gave?
I gave positive feedback to a seller and attached images of the parcel and the item opened but it shows my entire address, how to i edit or remove positive feedback to get rid of the picture? They can't request a re-issue as it isn't negative or neut...
Feedback
Why is it that a nurtual feedback says 12mth but it still showing after 13ths + ?
Negative even though Item arrived on time
So I sold a “ New Years “ card on Christmas Eve obviously with all the Royal Mail holidays it would encounter some delays nevertheless the expected date of arrival was up until January 3rd 2026 . Imagine my surprise to see some negative feedback from...
Resolved! Negative feedback which is slanderous to my business
This is the feedback left from the buyer : "It is a fake, I have many of these and this one is a fake. The badge is placed wrong. The stitching is wrong, the label both attached on arrival and on the inside are bothering. It’s also far too bagging ar...
SIMPLE DELIVERY DROP OFF VS COLLECTION ISSUES
HiAs a housebound eBay user simple delivery has been good now its mostly sorted, however one issue can still be a problem.When I make a sale there is an option to book a collection at right, pick a date and THEN go to print a label on the left.Firstl...
Car Dealer - dodgy feedback score ?
I'm looking at buying a car and came across one.Registered as a Motor Dealer, with 100% (91) feedback but when I click on 91 to check his feedback .. nothing. Zilch .. no feedback.So I check a few other registered dealers selling the same model and g...
Resolved! EBay wont let me list electric scooter
I have included the disclaimer in my description as needed but my listing won’t upload. How can I get it to please?
Feedback
Hi I have a problem. So I got a negative feedback before Christmas as the buyer said 1 item damaged under delivery. But only 1 screw was mussing from the item. So I told her please send back and after will refund her money. She did not sent back she ...
Buyer wants to return after they have clearly broken the item
So I sold a brand new bread maker 2 weeks ago, now they sat they want to return as it was broken in transit, and sent me 2 photos, where its supposedly broken in transit is literally impossible, the only reason it could break where it has, is by some...
Why are my price reductions suddenly being disallowed under the Feedback manipulation policy???
So ... 20+ years on ebay and 100% perfect feedback. I'm currently clearing my late mother's house and doing charity sales on ebay. To avoid landfill, I'm dropping the price on non-selling items down low to try and shift them. Then suddenly out of now...
Performative justice for seller violating policies?
I reported a seller who cancelled an auction I won because the final price was less than he was willing to sell for, and who set the transaction so it appeared I had requested the cancellation. After querying this, I was subject to abuse that I was s...
Peco Turntable with Controller and power source LK-55 PL-55 and PL-202 OOguage
I want to purchase this turntable etc but is the motor quiet.?other comments from different models have said there motors are noisy.Is there one that is quiet please?
Truly had enoughg of the poor customer service
I bought 3 items back on 27th November 2025. I waited and waited. I then put in a 'not delivered' request and seller totally ignored it. So felt only right they get negative feedback and boy was that the right move!Eventually found a way to get throu...
Resolved! Hello I think a seller is misleading buyers
I think a seller is misleading buyers and knows they are doing so
I bought an item and which was already sold to someone else but eBay has declined to resolve the iss
Am not getting support for an item which was sold to someone else, Seller contracted eBay to refund my money but eBay has refused Am very disappointed that am told to hold lines for long,am losing my money,What can I do
constant nagging about feedback
I am fed up with ebay constantly hinting that I haven't given feedback. Two items in particular at the moment, one has been delayed in the Christmas postal rush, and the other involves a queery that I sent to the seller when the item arrived but not ...
Feedback
How can I retract the feedback I left for a seller by mistake
Unfair negative feedback
I listed a used bottle of perfume that i no longer use. It was 50% full. Took so many pictures and what the level was. I sold for a £1 plus postage. After a couple of days seen that the buyer gave a negative feedback that she was disappointed as it w...
Resolved! Buyer wanting to return an item as not working, however they are not using it as intended
Hello Everyone, Hoping for some knowledge on something new I'm facing. So I sell mainly video games. I have an open return for one not working, which in itself can happen as they're nearly 20 years old, even though I do check them. No complaints on t...
Pestered by seller over feedback
Need advice, i purchased a leather watch case as a gift for a family member, when it arrived i wanted to check it was ok wrapping it for xmas, glad i did as when i tried to open it (press-Studs held it closed) it came apart in more than one location,...
Execrable EVRI
My local EVRI depot is now beyond dysfunctional. I've had two parcels go completely missing this past month - one from eBay and one from Triumph - and two others took over a month to arrive and, when they did arrive, were in badly damaged packaging. ...
Negative Feedback Revision
Hi, I have never used the forum/discussion pages before i'm just after some advice. I have been a member on ebay since 2003 both buying and selling. 2 days ago I received a negative feedback comment but the comment read that the item was all good no ...
Why can't we leave bad feed back on time wasters
So I've had a lot of people bidding up items then cancelled within minutes of auction ending but you can't give bad feedback to warn others. I know how to block them after but how do we prevent it as annoying
No action on fraud?
Please forgive the naivety but, I need to clarify the situation as it seems to be.I recently bought an item for a great price, about half market value (Normally £3,000+ but I paid £1,500)The seller then provides tracking information to say its been m...
Pestered by seller over accurate, negative feedback
I bought a water-sensor switch for my boat's bilge pump. It didn't switch as it was permanently "on". This compromised my pump so I immediately removed it and contacted the seller. After returning it (£16 postage), I eventually received a refund of t...
FEEDBACK REVISION
BE WARNED THIS IS FROM EBAY,I SOLD A ITEM AND THIS IS WHAT THE BUYER SENT MEHi the watch doesn't keep time15:32I THEN EMAILED BACKhino problems i can arrange a return if needed,it was working fine herejust send t back for a refundthanksSECOND EMAIL T...
Resolved! Feedback
(I am a buyer, not a seller.) I can read the feedback I've received from sellers; why can't I read the feedback that I have posted about them?
Does ebay actually protect sellers?
Some background first. I had a customer who ordered 2 items and then messaged me to say he was sent the wrong items. After he explained what he was expecting i used the listing title and description to show that he had ordered incorrectly and had rec...
Buyer claims he ordered different item despite admiting he received what he ordered
I received an order for an item last week and dispatched it swiftly, the buyer receiving it within a few days. Today the buyer messaged me saying he received the wrong item. To be clear, by the buyers own admission, he received exactly the item that ...
Leave feedback
My item was posted nearly 2 months after l bought it. Why l can't leave a feedback???
Feed back
Hi , is it possible to change feedback once ithas been submitted
Cancelled sale
I had to cancel a sale after my auction finished, I dropped the item whilst packing it.Before I had chance to do anything or contact the buyer he left negative feedback. I contacted ebay who not only refused to remove it but also said it would not ac...
Faulty goods
I purchased a Solar PTZ Security camera from a seller a few months ago the camera failed after a few months and following a return to the supplier I have not received any satisfactory response from them. They issued me with a return label and then (a...
How to remove sellers Negative comments with positive ratings
How can you get sellers Negative comments with positive ratings removed. The eBay feedback filter option is not useable to do this.
I can't find anywhere to give feedback to sellers.
Can anyone tell me where I can leave feedback for sellers please? I can leave a star rating but then the comment box seems only to be for product feedback and not for the seller.
Authenticity of jewellery
Hi I'm looking to buy a necklace and it states 925 sterling silver,,I have messaged seller to ask if all is 925 and I'm getting no reply,,also I've seen same pics and description and reviews for original person under another name,,is this dodgy plz h...
Anyone Else Contacted by This Seller?
Hi everyone, I’m reaching out to see if anyone else recently enquired about this seller that was listed on here during the past few days. My daughter was in contact with the seller and everything looked fully genuine — photos, documents, the lot — bu...
Negative Review removed
I bought a phone case set from a seller The product was never delivered but seller obtained fake delivery confirmation and then refused to resend or refund. Only agreed to refund after involving eBay and threatening to bring legal proceedings. I obvi...
eBay's attempt to gag free speech with spurious libel warning about Simple delivery
eBay have deleted a posting I made about the massive shortcomings of the 'Simple' delivery sytem foisted on sellers.I received a warning that my posting was libellous in that it questioned the brainpower of the people who invented a system that allow...
Resolved! Where can I view messages sent to a seller during a missing item conversation?
I may be missing something obvious here. I've sent two messages now to a seller whose item is stuck in transit with Royal Mail. That's all in hand at the moment, and they're responsive, but I can't find a place to view the messages I've sent to the s...
Product recalls : EBay's responsibility and feedback for the seller
I have just had an E Mail from EBay about a product recall and they have advised me to contact the seller. Helpfully (not....) the E Mail was from an "unmonitored E Mail address".Doing some research it appears EBay will not get involved and I must th...
Get rid of Evri
Please Ebay, I beg you, get rid of Evri.Every time one of my purchases on Ebay is delivered through Evri I have issues with them marking things as delivered when they haven't been, marking failed attempted deliveries when they never attempted the act...
Passport
How do I verify my age using my passport? I dont have credit cards, only debit
UK £2 pound coin, anniversary of the golden guinea,
The site is littered with people offering these coins with printing errors but the Royal mint has issued a statement saying no such genuine coins exist.Caveat emptor
Resolved! Option to leave feedback for seller isn't available.
I am well used to Ebay but now I can't seem to be able to leave feedback for my buyers.
Resolved! No incoming Feedback
I recently moved from Windows 10 to Windows 11,I have since bought and sold 7 items with no issues. I have left positive Feedback for Buyers/Sellers but my Feedback is stuck on 945,100% positive since October 6th.ie I have not received any Feedback.I...
eBay AI Activate - warning! It is constantly making big errors.
I have been using IA Activate for last 3 days. Simple task. Crete an listing through listing tool. Very popular tool as i understand. vary simple files. But it fails. Very often I have to wait 30 minutes for a file or html listing description. Each t...
Advice please
I bought an item from a seller a couple of months ago. It arrived I left feedback and thought that was the end of it. Seller repeatedly asking me if item received despite me responding (and them acknowledging). They keep emailing every few weeks same...
WARNING - to all sellers that include LED tea lights or button batteries
I am angry with e-bay for their stupidity so I will keep this brief. I have had an item removed from my seller listing because it contains an LED tea light that is powered by a button battery. This was based on a "product recall" from Australia, I am...
Fake Jellycat Seller
I have just received what I thought was going to be an authentic jellycat but is very clearly a fake. When I try to go to the page I bought it from the page no longer exists and same when trying to contact the seller. So, it’s clearly been a scam acc...
Leaving negative feedback
I have recently left negative feedback for three different sellers when I've checked their feedback none of it has been published what's going on
Resolved! Leaving eBay Feedback I Bought on 15th August 2025?
Hi, h-o-w Do I leave Feedback for an item I bought approx 15th Aug 2025?... Thanks, Chris
Simple Delivery not so simple - how to request a specific courier as a buyer?
I'll not go over the issues with Evri as it's been widely reported in the press and elsewhere - and there was a post yesterday about an entire village's parcels being dumped in front of a shop. As a buyer, if a seller has both RM and Evri selected, E...
Discouints for ebay app
Ebay recently offered a discount for purchasing by the ebay app but it is impossible to install the app on a PC and the code will not be acceopted when placing an order on the web site . Why would anybody want to order goods on a mobile phone when a ...
Feed back
Hi,how can I turn my feedback from private to public.
why do people butt in when they know nothing about what`s going on
tobiasd4 why add a message about cosmetics and perfume when my post was nothing to do with anything like that. it was about a monocular as i stated can you not read
Feedback
ebay is just getting worse, no wonder people are leaving and selling on vinted(i sell a lot on there now because ebay is just a joke) i sold an item and within seconds the buyer cancelled and put a stupid reason (brought by mistake??? any way i thoug...
Personally Abusive Buyer Feedback
Hi...unfortunately I have encountered a buyer who has left an incredibly and personally abusive rant feedback which cannot possibly be allowed being against ebay policy....or can it?I have tried to report the buyer online but the drop down menu for r...
An item that’s a little over priced.
The item in question that I need to purchase isAudi A3 convertible front roof seal. Probably round £40 to £80 ishmy question is how and why is said item listed over £1346:69item part number8V7671631
Resolved! Seller using my mobile phone number in listing!
Hi, a seller on Ebay has again started listing my mobile phone number on their listings. This happened a while back and after a few messages they finally corrected the number (it's one digit out). I have messaged them again as started to get more pho...
Combined Shipping Issue: Hong Kong Seller Asking $33 — Advice?
I’m looking for some advice. I bought four cards from a seller in Hong Kong and expected combined shipping to be close to the $15 shown on one of the listings. I would’ve been fine paying around $20, but the seller quoted me $33 to ship four cards to...
Called a scammer and given negative feedback!
I just found negative feedback and rating from a purchase that was not completed over 4 months ago. I just spotted it by chance and totally dumbstruck! Guy won the auction for a drone then emailed me to say he didn't have the money to pay for it. I s...
Is anyone else having these issues on eBay?
When typing into chat text boxes, feedback text boxes, etc, the web site overwrites what I am typing with what was there up to 2 key-presses earlier, removing random etters from what I type. Whatever processing the JS is doing when I press a key is s...
feedback score
hi my overall feed back score is 1004% yet my profile feedback is 952% why are they different and not the same i have no negative feedback 100%positive than
Resolved! Buyer retaliation to cancelled order due to non payment
Hi. I cancelled an item someone purchased from me as they hadn’t paid after the 4 day window and had not responded to a message, but they’ve now gone ahead and placed bids on multiple of my items. How can I get these removed as I don’t believe they h...
Resolved! Seller clicked Positive, but left a negative comment
I bought 4 items from a seller, paid straightaway and received the items quickly. There was no other interaction between me and the seller.The seller left me half a negative comment, saying I had been difficult. I wasn't difficult.Looking at his sale...
closing off a sale
Hi, i bid and wone an item. i collected the item and paid seller via bank transfer. How do i close off the sale as it shows it wants me to pay for said item. Thanks
Negative Feedback Removal Request Failed
I have sold over 200 units of a plug. A customer complained that the plug was loose, and I offered a full refund even if he return the product even in used condition. The customer responded rudely and stated they had thrown the item away, despite the...
Account suspension permanent
Well I am quite disappointed in eBay, I have sold a few items for a year. I have 100 positive review without any bad feedbacks. However, very recently I had a few items not arrive or lost in transit etc. This is very strange but now I received a mess...
exercise the right of freedom of expression and information
Ebay does not respect or exercise the right of freedom of expression and information as l
Resolved! FEEDBACK PERCENTAGE REVISION AFTER ONE YEAR
I have been an eBay member for over 18 years.One thing that really bugs me is feedback, especially negative feedbackIt's bad enough receiving it (especially when undeserved), but, what really gets me is getting rid of it.I understand it is supposed t...
Watch authentication - wrong watch
I sold my Tudor watch on ebay and sent it to the authenticatorThey said it had defects, BUT the pictures they added were of a Rolex watchRaised with eBay - nothingBuyer has contacted authenticator Stoll and Co Ruislip - nothingIs this service any goo...
ebay simple rubbish delivery
EBAY please change this. i had an issue where buyer contacted me, having an issue with the item received. i have agreed to send him a replacement, however ebay simple stupid delivery doent allow me to purchase a separate label. i have contacted cust ...
Help
Hi I'm trying to buy a cake slice it says I need to verify my age but I don't have a credit card ???????
Age verification
I don’t own a credit card - how can I verify my age?
Buyer who constantly leaves bad feedback
Why is a buyer allowed to leave negative and neutral feedback all the time and not get into trouble
“You can’t purchase this item from our app. Add to your wish list”
I’ve been selling for a good while on here now, I sell digital goods on games like Roblox and have only just came across this problem after around 10-9 months of consistent selling. Others that are interested in my listings are being met with “You ca...
Seller isn’t sending the order
Hello, community. I need your help. I ordered a collection of clarinet books for 130€. I have been waiting for almost a week now and the seller, hasn’t replied to any of my messages, send the order or atleast prepare it. Have you been in a situation ...
Why didn't a buyer receive my reply to their question? They then left negative feedback for no reply
The buyer received the item, but sent me a message saying there was no paperwork. The listing didn't include any paperwork which I explained in a reply. I then received negativefeedback for not replying. I n the message thread was a note from ebay "Y...
Negative feedback left incorrectly, ebay won't remove it
seller bought item i gave full refund as realised the description was wrong (and then they would have received an item not as described) They left negative feedback saying i gave no reason for refund. I sent them a screen shot of the message i sent...
Abusive buyer, and e bay has done nothing
Hi everyone, I have been with E bay for several years now and pride myself on my feedback and only selling good quality items. I dont sell large numbers and its not a business .I have recently had an incident where a buyer won my item then refuse to ...
Withdrawing feedback given
I accidentally gave feedback on an item that was cancelled by the buyer, how can I retract it or change it? I know changing it (if possible) will still leave positive feedback, but I'd rather that and tell him what I think and let others know, rather...
Timing of auctions on 'my ebay'
The time of the auctions on 'my ebay' is incorrect leading to my missing the auctions. On BST the auction was said to have finished, but actually had 1 hour to go. Ebay said the auction was ended & I had won but the auction continued for 1 hour - i d...
Resolved! Accidental image upload
A buyer has accidently uploaded an image of their daughter onto my feedback photo's. I can't request to remove it as it isn't negative or neutral feedback.How do I get in touch with eBay to remove this little girls picture? Everything seems to be aut...
How do I disable live event notifications?
I have checked my settings and its set up to notify me about events I've shown an interest in. I haven't shown an interest in any live events, so why an I seeing these notifications and how do I stop em?
Every time i leave Neutral or Negative feedback it is removed within 20 minutes!?
Not a fan of having to leave Negative feedback however I think it's necessary to warn others of bad selling practices. However Over the last month I have had to leave Neutral or Negative feedback on 5 occasions (purchased over 200 items) These feedba...
feedback
I had a buyer leave me feedback to say the item was damaged in the post ,but he cancelled the sale after he had paid so he never even got the item so i can't see how he can leave feed back to say it was damaged in post . This order is cancelled 10 in...
Positive feedback only option.
I listed a piano on eBay for 99p. It was bought and I messaged the buyer to ask when they would like to collect. Two days later I sent another message to say I hadn't heard from them and got a reply asking for my postcode. I replied within 12 hours b...
Resolved! Contacting seller about problems with the courier
How do I contact the seller about the condition of the item. It has been dropped either their end or by the courier. Evri left it in an unsafe place on our doorstep which is right onto the street despite our being in for the delivery and also we have...
Car scam - Head Gasket Gone
I've just been scammed. Guys turned up, distracted my son-in-law, who was keeping the car for me, and poured oil into the water and on the manifold. Looked like the manifold had gone and forced a reduction. Then, and I've not idea how they worked it,...
Feedback
Hi, my feed back is showing 0% positive when it is actually 100 % . Anyone know why this is or how to correct it - struggling to find correct category to chat to eBay
NI Number sharing at ebay request
Hi, I have sold 30 items, Ebay asked for my NI number and indicated it was a requirement to continue selling.I was concerned about sharing my NI Number as I understand it is meant to be kept safe and not handed out.I emailed eBay with my concerns and...
Unable to leave feedback
Made a purchase, when the item arrived it was not finished as well as described or indeed I had expected. Before leaving feedback I messaged the seller with my observations. I did not receive any reply and now find that I am unable to leave any feedb...
Why do eBay not alert sellers to defects
I’m a business seller running my account single handed, I’m at my wits end with eBay’s system and handling of “Item not received case closed without seller resolution” defects. I’ve never felt more frustrated after having a tiny cheap item sent 2nd c...
Resolved! A seller has totally ignored me reporting a battery failure - supposed to have 10 year guarantee
I bought a Dewalt replacement 8.0AH 18V battery at the end of January and to be honest have hardly used it as i have numerous Dewalt 2.0AH. It just stopped working - dead - won't charge etc. I've tried emailing them and also contacting them through E...
Feedback remove after closed case, open visa claim.
Good morning everyone. I have an order delivered by Royal Mail somewhere else, proof with they GPS location and photos. Open a case for unreceived parcel with Ebay and because tracking number showing delivered they closed in seller favour. After a fe...
Resolved! Unfair Negative Feedback with false allegations
Anyone else feeling let down by Ebay's lack of help with abusive buyers? I've had my account for 21 years, have always gone out of my way to keep my 100% feedback rating yet today a buyer messaged me demanding that i either refund them or they leave ...
Are all Ebay decisions made with AI
I recently requested negative feedback removal (the first one I have had). The buyer left negative feedback because he says that he ordered a different item. (an item which I have never offered for sale!)I sent the item that was on the order, there i...
False claim by buyer
A buyer lied that I sent the wrong item knowing fully well that is not the case yet I was not protected by eBay rather they issued a refund. I am not just a season customer I sell heavily so why will I do that when I have a business to protect yet th...
Is this feedback manipulation/bribery. Against T&C?
I recently purchased an item from Ebay and once the item had been delivered I left my feedback, the feedback was marked positive, although I did list problems with the item "which i think was fair enough" however the seller was not happy and they sta...
Threats and offensive language appeal
A seller didn't like my negative feedback. I feel it was very much warranted. I don't often or easily leave negative feedback. There was no threats. No offensive language. No racial slurrs etc. They just didn't like it and thus reported me to eBay. I...
Item arrives after a refund was received
Tracking always said the item was received but nothing else was added. 16 days later a refund email was received following an eBay case ID. after a further 11 days the item was delivered but the tracking code was no longer accepted by the courier. Si...
For the last few days I can no longer reply to any feedback left to me from my buyers
For the last few days I can no longer reply to any feedback left to me from my buyers, I just get an egg timer. I have no idea how to report the bug back to eBay. I've tried several times using different computers but no luck at all. I can however le...
Fake pearls being sold as genuine
I made three separate orders for pearls. I have received two which were described as perfect huge South Sea pearls. Both are in fact plastic beads with a pearlised covering. I have not yet received the third one. I have sent three emails re this but ...
Resolved! Terrible eBay advert with two males shouting over antisocial audio speakers in a small residency ?
Who does one complain to; is being shown on Youtube and Netflix, perhaps other channels, also secondary variant published on youtube.com/@eBayUKofficial; like 2x 1m tall 500w (?) cabinet speakers, 2x idiots, one also turning antisocial, both shouting...
with seller, who advis
Received ebay email saying item purchased was subject to safety recall and to stop using.Made contact with seller who advised it had been sorted with ebay and not a concern.Requested confirmation of ebay communication from seller but they haven't res...
Negative feedback not there ?
I left a seller negative feedback for very good reason, and it's not on there feedback? And I can't seen to find it anywhere.
Blocked by a seller for giving Neutral feedback and not Positive on a bag of junk
I made two mistakes1 buying a pig in a poke 2 leaving feedback, it was a negative experience but I left neutral feedback they’ve blocked me from future purchasesThere loss just wish I left Negative feed back instead.jame
Cancellation
I sold an item today after a 7 day auction and for a price I was happy. Within seconds, the winning bidder requested to cancel. I read the help page and it seemed I didn’t have a choice. This seems to me to be bad news for sellers on eBay and is wast...
Unfair feedback
Hi there could anyone of you more experienced sellers give me some advice please I got an order for a stagecoach neck lanyard that I had for sale so I sent it by EVRI the next day so it's on the way and not passed the expected delivery date and the b...
The New eBay Absurdity . Where Does It Stop?
I’m going to ask this: If Amazon or any other seller platform told you to pay 2.5 times the correct postage and promised to refund the difference 21 days later, what would you think?eBay seems to think that makes sense , instead of just charging the ...
EBay AI stops sale saying goods unsafe as subject to recall
I’m selling a Shimano crankset. I’ve had an email saying EBay’s AI has removed the listing as it is unsafe or recalled and given me a link to the UK gov website. The email is to “educate” me on the sale of unsafe/recalled goods. Whilst some have been...
Resolved! Commemorative coin confusion
I've never posted before so hope I have chosen the right section of the eBay UK Community.I have this coin to sell - 1981 HRH The Prince of Wales And Lady Diana Spencer Commemorative Coin.I understand that there's a big difference in value depending ...
Resolved! feedback v
I am trying to change the feedback i receive from a buyer to, when i go to move the button thing to 'visible for all to see' i get this message......"You are unable to change your comments visibility because you have active listings"........ any idea...
Damaged goods unable to return
Goods received damaged....unable to return as would be unable to post as I can't get the lid back on properly...it was paint... so would probably leak I try to ask for refund but wants to send me postage label and can't get past that All other parts ...
Resolved! How do I alter feedback I've given
Hi Does anyone know please how I can change some feedback I've given for a purchased item? Many thanks Pam
Resolved! Negative feedback
I received negative feedback asked for it to be removed eBay refused said not an accurate description! But I used eBay’s AI tool ! Now what !
I got scammed by a seller
I ordered a pair of gucci sliders-Size 9 from USA I waited 2 weeks for delivery and finally received them today to realise he's sent me size 7, I’ll be travelling to holiday in a-couple of days and Ebay wont let me start a return before 7th October, ...
Missing feedback
Hello, I left neg feedback for a Chinese seller that didn't declare added VAT and the item was sent from a UK address, not overseas. But now that feedback has disappeared from his and my accounts! Does anyone know why this would happen?
HOW CAN I GET MY MONEY
Merhaba , bir satıcıdan ürünler aldım , ihlal politikası yapmış ve ürünleri bana kargolayamadı , sonra iptal edelim dedik , ebay sana iadeyi yaparken sorun yaşadık iptal edemiyoruz diye mail attı , şimdi ise ürün zaten elime ulaşmayacak , satıcı i...
Positive Feedback Only
I'm assuming this is a glitch, because to allow a seller to remove the ability for a buyer to leave neutral or negative feedback completely defeats the object. However, I recently purchased an umbrella that was listed as "strong windproof" which is w...
making my feedback profile public
hi i turned my feedback profile private and now when i try to turn it back to public it want stay on the button to make it visible it just goes back the second i leave the page meaning i cant sell anyone know why
Failure to respond to messages
Hi, I Purchased an item on 16th, sent message to arrange pickup, same again next day and next day. No response at all.
Resolved! Pressured into changing review
I purchased a product that seemed to be completely genuine, in its original, sealed packaging, but found that there was a defective part after testing the product. I left feedback that was neither negative, nor positive about my experience. The selle...
Ability of Evri Couriers to actually deliver parcels to the correct. address
Thought I should just post a warning to all sellers who use EVRI as a courier service. In our part of Nottinghamshire the couriers simply dump parcels on the grass verge within a 100 metres of a property, then take a photo that is impossible to ident...
Feedback rating
Help please! I've just come back to eBay after several years away. I used to have 1000s of positive feedbacks but now I seem to have nothing! How can I check?
Trying to leave feedback
I went to leave a seller some feedback and the page went to "review product".I want to leave the seller feedback not the product.Is this the new normal?Is Ebay trying to stop us leaving sellers feedback for fear it may be negative?All seems very odd ...
How can a Buyer give instant negative feedback without any communication first?
Why does eBay allow someone to leave immediate negative feedback? The buyer did not contact me at all and actually used the negative feedback as a way to communicate!The wording was apparently removed (I could never see the wording) due to it being "...
Resolved! Feedback score increasing for no apparent reason
Hi all My feedback score is increasing for no apparent reason.The last positive feedback I received was back in August and I think it was 2593.Yesterday it was 2595 and just a few mins ago it jumped to 2596.None of my recent buyers have left feedback...
account problem
Hello eBay Support,I am facing an issue with my buyer account. My account is working fine, and I can log in without any problem. However, when I open my profile link, it shows the message: "Sorry, this user was not found."I have not received any emai...
Buyer opened false ‘Not Working’ case to avoid return postage, advice needed
eBay is an absolute joke when it comes to protecting sellers. I had a buyer open a completely false “item not working” case just to dodge return postage fees. Then they went further, they called me a scammer and even tried blackmailing me. On top of ...
I need the correct staple gun
Hi everyone can someone please help i need to buy a staple gun that the staples close when stapled into cardboard i cannot find any on eBay they all seem to be u shaped staples that stay open and are only really good for stapling into wood can someon...
Report on purchase
I was delighted with my purchase which was a coin listed as 2star rarity. In fact it was wrongly listed and was one of 3star rarity. I have twice been asked to report on my purchase but don't know how to answer the questions as posed.
Unwarranted Negative Feedback
Hi, I have just realised a really nasty EBay buyer has left me negative feedback thus affecting my percentage rating. Basically he wasn’t being co-operative and wouldn’t pay(wanted to see the purchase on collection before parting with money) EBay blo...
Non payers
Why can't can't a seller leave negative feedback for non payers? Ebay need to change their policy as I get buyers not paying, not answering messages, and more importantly sellers then lose a sale to others who could have bought the item but can't bec...
Why is reporting a seller a waste of time?
Ebay : Thanks for letting us know about the issue you had with an eBay seller. We’re looking into your report and appreciate you taking the time to get in touch. We’ll take it from here. Hearing from community members like you helps us keep our marke...
Resolved! Does anyone know why a Negative/Positive Feedback always shows at the top of my
Does anyone know why a Negative/Positive Feedback always shows at the top of my Feedback on the page when I am selling an item and not the three MORE RECENT genuine positive Feedbacks from buyers. For example if I go to look at my listing and scroll ...
Feedback
Just left feedback for an item but forgot to put that the item was delivered. Seller contacted me asking if I could correct the feedback. Can’t find how to do it?
Feedback left
How do I get Ebay to remove 1 unfair negative Feeback and a host of neutral feedback left from one buyer who I blocked? I am finding it impossible to chat to Ebay`s AI assistant as it only wants to talk on 4 subjects and Ebay`s pages on removing feed...
No News is Good News – Why All eBay Feedback Should Default to Positive
Just a thought – feedback really doesn’t reflect seller performance the way it should. On Amazon, reviews are for products, not sellers, but on eBay it’s our only “report card.” The problem is, most buyers don’t leave any feedback at all, so a seller...
Neutral feed back .....despite loving item ......as feet swelled in the heat ??
This is feed back i received ?? and ebay wont remove ??????????? Love the shoe was in good condition, but unfortunately was too tight even though am a size 38, but am thinking it because in summer feet expandNext Signature make Patent Black NEW Ladie...
Query about my feedback
Hi, I have always had 100% feedback, but now it is showing 99.3%, how can that be when all my feedback from customers is goo and positive? I find that I am really concerned about this as a lot of buyers check feedback, so how do I put this right?
Account restricted because of my feedback left? I can’t understand why.
So I purchased two jelly cat toys which were listed to be genuine. They were not cheap! I specifically always filter outside countries other than the uk. that way I know it’s getting to me faster and more likely genuine. so when I purchased the toys,...
Ebay removed negative feedback instantly
Bought an item that was never dispatched. I contacted the seller several times over a 10 day period to which they never replied once. I finally give up requested a refund and left them a negative explaining that it was the worst experience I've ever ...
Did you know Diligent is a banned word in feedback?
I didn't 路After a dreadful experience with a seller, I left ( negative) feedback. Which was justly deserved. Today I saw the feedback had been removed. So I spoke with an Ebay agent. To my astonishment I was told the feedback had been removed at req...
Feedback
A buyer has left negative feedback stating his item never arrived when tracking shows it was delivered 2 months ago, I have made contact but I seem to be getting ignored, what can I do.
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