Abusive buyer, and e bay has done nothing

[colane123]

Hi everyone, I have been with E bay for several years now and pride myself on my feedback and only selling good quality items. I dont sell large numbers and its not a business .

I have recently had an incident where a buyer won my item then refuse to pay, which happens from time to time. I cancelled the sale but then received a Negative feedback along with abusive messages .

I requested a feedback revision and just got another abusive negative feedback. I then left a reply to that and then got another abusive comment.

I have blocked the buyer and reported them to E bay but so far E bay has done nothing to delete the feedback or get rid of them.

To make matters worse the buyer appears to have all positive feedback until you read the feedback comments which are all Negative towards this buyer.

Does E bay ever read these comments or just looks at the positive figure???

Trying to talk to someone at E bay is like talking to the wall. What else can be done?

[plpmr]

if you had cancelled on day 5 with - buyer did not pay - they could not have left feedback and they would have got an unpaid strike.

[john1297576]

Just one other thing to do with all non payers, add to  Blocked Bidders List and if not already set make your buyer preferences set to block any members with two or h more unpaid strikes.

Ebay allow buyers 4 days to pay, and only on day 5 does the reason for cancelling for non payment appear. 

So in the event of a buyer not paying, do not bother chasing for payment, ebay automatically send a reminder, give them a well deserved unpaid strike. No feedback can be left which is the big bonus, in the days of selling fees, the fees were also cancelled.