Member To Member Support

Faulty item.

Bought amplifier which arrived faulty. Spoke to seller who is happy to refund fully. Also, seller requested I dispose of said item, doesnt want it back. Ebay asking me to send item for refund. Can it be done between ourselves? Seller has refunded 1p ...

Resolved! Interparcel tracking code not showing as delivered

Hi, hopefully someone can help me. I sold a piece of furniture via Ebay and it was too big for any of their delivery options so I arranged for it to be delivered by Proovia through Interparcel. I added the tracking number to the item and marked it as...

Sold item not being delivered

hi there, I recently sold a football shirt on ebay and purchased the ebay postage option. I took the item to the post office and scanned the ebay barcode. however the item seems to just be getting passed around Royal Mail postage centres and is not b...

Having to pay for someones mistake order

Hi EveryoneI hope someone can help me on this or if I'm in the dark.Somone purchased an item from me and then the next day decided it was a mistake, I had no problem cancelling the order and relisting the item but in doing so I had to then pay £16 to...

Postage

Hello,I recently sold an item with the postage specified as Royal Mail 48 tracked. However due to a mix up at the Post Office it was sent by standard 2nd class. I did add tracking to the listing & I can see from the Royal Mail website that it has bee...

Item marked as dispatched but label didnt print

I tried to print my postage label but the app crashed when restarted it had marked the item as dispatched and would let me print

Postage problem

Hi! Why doesn't it work for me to add the shipping options for shipping? They don't offer anything except for 15Kg and the price you write. And they don't offer any other options in the application? Why do they have to change something that works wel...

Bag emna machine and lead treid doing a returns on these item spoke the sellers theyre not helpful m

I want my money back please ive ask seller for a qr code ive requested returns im reporting the lot of you.

Combining postage

Hi, Does anybody know if its been fixed eBay not allowing sellers combining the postage to buyers who have bought multiple lots after a sale or is it now a permanent change?If permanent maybe they are discouraging sellers listing lesser priced items ...

False ad

I bought item and they are selling it as I lv purse but it’s not so false advertisement

Feedback Total keeps changing!

Hello ,This problem has been happening for a few weeks now . Every time I go back a page, the actual font on the page changes and my feedback total is less than it should be. If I then go forward, it reverts to the original font and the feedback tota...

Payment error

HiA buyer tried to purchase an item from me this morning and a message appeared to them saying - Something went wrong, please checkout again.I have now lost the sale, as they purchased the item from another seller.Has anyone experienced this before a...

Buyer made a false Returns claim and supported by eBay.

Hi Everyone, A buyer purchased a product for around £280 and when they received the item they claimed they received the wrong item.I asked for photos of the item received, and they sent me a item that is completely different to what I sell, so it is ...

Packlink postage

I’ve just sold 2 items to same buyer after previously agreeing that I would combine postage (evri £2.94 ). Packlink have charged the buyer more so I’ve now refunded the buyer 77p difference to stay with what I agreed. The 2 items sold was at £1.53 & ...

Can not amend postage on the eBay app

I’m getting a very annoying issue when trying to list an item the postage section shows blank which means I can no longer complete the listing and it just sits in drafts. I’ll attach a photo to show you guys what I’m seeing. This app and site is jus...

postage costs

I have an item to sell and a buyer, the postage cost of selling two of these items is the same as a single item, but ebay wants to double the postal charge?How can I avoid this double charge?

Resolved! Portable washing machines

Hi everyone. I have recently been looking at the mini portable washing and spinning machines. The descriptions have been 7L, 8L, 12L etc. but the L is equal to kg, so this would mean 7kg, 8kg etc., this means that they are bigger than some household ...

Cant find, the U.K Postage only button.

Hello All.Usually i have no problem clicking the --U.K ONLY button.But this time, i am unable to find it.I dont want this item to go with Global Shipping, as they have just lost one one of my items i sent,Many Thanks, Jacqui

‘Simple postage’

I got on to the help desk as the ‘customer postage’ option was not appearing on my app when doing a listing also the ‘simple amount that came up would not cover the weight of the item. The lady said this was a technical ‘glitch’ that EBay were workin...

Buying

Anyone tell me where I can print a tax invoice for my purchases where’s a desktop on an iPhone

Buyer protection

I am a seller and was charged buyer protection and not the buyer I paid this fee for them which shouldn’t have happened

CAN ANYONE TELL ME HOW I MARK AN ITEM THAT HAS BEEN PAID FOR PLEASE, THEY AR SENDING ME A CHEQUE

i WISH TO MARK AN ITEM AS PAID, THAT HASNT BEEN PAID THROUGH E BAY

Postage options

Can not change postage options on selling page , it stays on simple delivery , have tried everything any answers please

How do I opt out of simple delivery

Can anyone talk me through how I opt out of simple delivery

Return under 12 month guarantee

Hi, I’m trying to get a refund for an electrical item that has stopped working within the 12 month guarantee but the seller is saying only guarantee 30 days? Your views please?

Buyer wants to cancel his order and I have declined

I don’t want to cancel an order but the buyer does and I have declined his request, what now as he still hasn’t paid and looks like he won’t pay?

ebay emails

I receive emails on my laptop notifying me of ...something. The text is missing which leads me to miss a delivery.

Feedback

My feedback has been removed

Offer accepted, buyer wants to collect. I cannot contact as Ebay won't allow.

I have accepted an offer from a buyer, He wants to collect and has requested my address. Ebay will not allow any communication !. is this because he has yet to pay? If so, how do I let him know that he needs to pay first ?

Refunded a buyer but haven't received the return. My money is gone and so is the item!

I had a request for a refund/return because the item arrived damaged - guy sent pictures and I approved it seemed legit. Now it's been over three weeks and I haven't received anything. Reported it but eBay have done nothing. AI assistant is predictab...

Negative feedback left for seller but eBay removed. What's the point?

An auction I won was cancelled by the seller because he didn't get what he wanted. I left him negative feedback, very honest and with no abuse or anything that goes against rules. The feedback was removed.He has 4 negatives all for the same reason so...

Wrongful return request

I’ve sold an lp and the buyer has now requested a wrongful return request.they are saying that there is a “small glue mark” on the lp sleeve caused by my packing.the small glue mark is clearly seen on my listing photos so nothing to do with being dam...

Under paid return postage

I bought a very heavy, expensive, item from a private seller, over 30kg.Seller sent it via Parcel force as it was so heavy.Arrived damaged so has been returned.Seller sent me a return label but has only paid for a parcel 5-10Kg. Almost certainly on p...

Error with ebay

Anybody having problems I been trying to list a vehicle for sale keeps coming up saying (we sorry there was a error unknown error)

Sales a distant memory??

Has anyone had their sales drop by massive amounts. I used to sell quite a few items over a month, not anymore since this buyer protection scam my buyers are put off, most of my items are under £5, I used to sell numerous items in one transaction cos...

missing listing

Hi, I have placed a motorcycle for sale advert which shows as active in my eBay. I am unable to find the listing when using the exact same description. Ebays virtual assistant is a waste of time, can anybody help.

Resolved! Feedback revision request

I recently purchased a bag which was as described on receipt and I left positive feedback. The bag started fraying/the stitching noticably unravelled after just 1 use & I requested a feedback revision request form from the seller & attached photos of...

not allowing me to contact the seller

my parcel has not arrived i ordered it on the 19th of march in order for it to be here for 30th however it still has not come.The delivery service that was stated was yodel and it is not letting me contact the seller, as when i do it re directs me to...

Financial year

Can I ask, when does the financial year start on eBay for tax purposes, is it January or April? And which year are eBay sending a report to HMRC for.

Resolved! Turning off SIMPLE Delivery........I cant seem to.

I just dont seem to have the option to turn it OFF anywhere.....when I click on postage options ll it gives me is 'turn on international postage' Please can anybody help. looks like I might have to stop selling because I buy my postage online and hav...

Funds pending after collection

Had someone pick up 6 items for collection, the QR code was scanned but money is still pending and the eBay app says dispatch order?? While also saying collected. Very confused and worried

Discount

Blue light Discount

How do I change my despatch time?

I have always had 4 days despatch time on my listings. I have a listing in draft because it won't let me list because my despatch time is too long anyone know how I change it please?

Resolved! Potential buyer asked delay postage

Hi.I'm a private or non business seller.I think I got the answer from the forums, however with rules always changingI'd like to double check if things have changed since the September 24 post I got the answer from. A potential buyer has agreed to buy...

RETURN CHARGES OF LISTING

HI GOOD EVENING I AM NEW SELLER . PLEASE I DONT KNOW MORE BY MISTAKLY ADD TO MUCH LISTING . YOU CHARGE FOR LISTING PLEASE I REQUEST YOU RETURN BALANCE IN MY ACCOUT I AM VERY THANKFUL TO YOU, PLEASE HELP ME I AM NEW

Golf club.

I ordered a golf club as a guest. They've tried to deliver it 3 times but are using the wrong post code. I can't get any sense out of anyone. How do I change the post code?

I've purchased a £50 apple card on eBay today that said instant delivery via messages so I purchased

I purchased a apple card £50 today off eBay at the cost of £55.84 that said instant delivery via messages I paid then got a 4 digit code from eBay and told to show the seller I've done that and since purchasing the item the seller has not sent one me...

Tracking number

Is anybody else having issues putting a tracking number on multiple orders to combine them. Every time I try the page says the server is down, but will be back up soon. It's been days now. I'm having to spend so much money on postage and packaging be...

phone number

How can i send a phone number to a potential customer

Selling live fish (coldwaterfish)

I have just had a message on my listing that selling live fish is now prohibited, I have been doing this for months and I cannot update my stock as the warning message appears.but I see other sellers on there selling the same koi and goldfishAny advi...

Sesrch seller account

My shop is not showing when searching

Assistant on receiving a damaged laptop

I ordered a laptop and description were saying it's perfect working but I received a damaged laptop

"this seller has chosen not to receive messages."

hi everyone i bought a pair of new bose qc35 headphones from a seller. 3 months ago. today the left earpiece has come off and i'd like to get them repaired or replaced. when i try to message the seller i get this warning: "this seller has chosen not ...

Paying VAT twice !?

I purchased a poster from France and paid £36.00 VAT at the time of purchase. I assumed this was import VAT as it was from France. Today I have received a bill from Parcel force for another £36.85 ! I have tried to ask someone at ebay about this but ...

Resolved! Payment amount less than sold price in funds

I sold an item and I received £7 less than the item sold for (after postage costs) I should have received £31, £35-postage. Only £24 in my available funds.

Unknown error' when trying to list a motorbike for sale

Anyone throw any light on this? I can list parts no problem but no joy trying to list the bike

Advice on a return

Hi I recently sold my old ps 2 on ebay for £20. The buyer claims its not working. And first told me it is the TV cable that was broken and demanded I give him 10 to cover the cost of a new cable. I organised a partial return but now he's asking for a...

age verification route failures

Hi, I have been trying to buy a chainsaw body which apparently Ebay now requires age verification for. The credit card details option repeatedly didn't work. So contacted Customer service. They sent me a link to up load a passport photo - which I did...

Return cancelled and still not resolved

I bought an item and it's faulty the seller advised me to cancel the return and they would arrange for collection of the faulty item and a new item being sent out to replace the old one. The item was die to be collected between 9am and 3pm today and ...

Resolved! Cash on collection help please

Hi, I'm new to selling on Ebay and set up a vehicle sale and the only option for payment I could select was 'cash on collection'. The item has been sold via ebay this moring and on my 'order details' page it's showing awaiting payment and the actions...

Listing

How do i Sell Multiple items of the same overall type but different variations. I.e. postage stamps but different themes.I would like to specify a drop down list of the variations, with various prices. It would also be useful to have a search box. If...

Request Total is not being displayed in shopping basket

Resolved! Buyer requesting a vat invoice

Hi I sold an item internationally using global shipping. I am not vat registered. The buyer is requesting purchase invoice for the full amount they have paid. I don’t know how to generate such an invoice? In addition they have opened a dispute saying...

posting

Hi hope you can help just sold a heavy item item has been paid for and they are going to pick up from me no problem with that but all the details from eBay are as if I was posting it when will eBay release my funds thanks

delay in receiving coupon for selling

Regarding eBay's "£15 coupon for selling" invitation and having sold at least two items, I have yet to receive the coupon (promised "very shortly"). It is impossible to contact eBay to ask why...WHY!!!?

ebay has lost 2.3k items sold from my lkisting

I am desperate. Following an update of my stock of which I have eight varieties, my total items sold which totalled 2.3k has gone back to zero. I have been selling this item for years with much competition on eBay. You can imagine this has decimated ...

Resolved! Postage

Post parcel at post office and paid for posting. buyer had to pay to get parcel as no postage on. Who payed for extra postage ? How do claim extra postage back

Buyer picked up the items by Collection but couldn't choose collection when buying

Hi, I have an issue. My buyer came and collected his items, but when he ordered the items, he could only choose delivery by postal. Now I can't get it marked as delivered, and when we tried to just have it as a collect only item, he couldn't order it...

Denby identification

hi can anybody identify this denby design please i have searched in vain thanks

Cancellation request denied

Hello! I’ve made a first purchase on Ebay and 15 minutes later made a cancellation request. Wrong size. After 3 days of waiting I’ve got a message that it cannot be cancelled because it was too late to do it. And the item was not even sent. What can ...

Resolved! Buyer wants to collect

Hello, I have sold an item that the buyer wants to collect. Can I agree and how do I demonstrate to EBay this has happened so they release payment? Thanks in advance.

Another frustration about being forced to upgrade to a business account

A few months ago, I started receiving the emails saying that I had to upgrade to a business account. I tried to find out specifically why. But no one at eBay Customer Service, after several calls and speaking to several different people could tell me...

Seller Provided Tracking but not send out item to courier

I ordered helmet from seller, and after 50 days, now Mar 29,2025, helmet not send to courier yet (DPD). I try contact seller many time but they dont answer at all, and they even blocked me from their Facebook and Instagramm page. I could i do to get ...

Item described as Policy Violation but eBay won’t identify what the violation is

I have created a listing which is TOTALLY IDENTICAL to multiple others I have listed but they stated it went against policy. Their response was an automated email saying that it violates their policy. I then went onto chat and spoke with two eBay emp...

An offer has been made to me on a listing not in my watchlist.

Yesterday I had a notification for an offer on something I did not put in to My Watchlist. This listing does not appear in 'Recent views' either. How can this be? Any help?

I've selected post or collect for a listing, but it is displaying collection only. Any suggestions

I've selected post or collect for an item I'm selling , but the listing is displaying collection only. Any suggestions?

Can any one let me know how to do my own postage. I am told that it is done at when you sell an item

I have tried to amend postage on items I am selling but it does not allow me to do this can anyone help.

Delivered to wrong address

Hello my item has been delivered to the wrong address , the occupier, my neighbour, said not for this address and gave it back to the RM delivery man , this item was marked as delivered on Ebay , but returned to seller on the RM tracking app. My ques...

Resolved! Ebay business and VAT

Hi I'm wondering if anyone can help me? I'm just about to change over to a eBay business seller account, I'm not VAT registered and don't need to be as my turnover will be know where near the £85,000. Will eBay still charge me 20% VAT on all my sales...

Resolved! Postage

I want to eliminate simple delivery from my listings

The new ai

The new ai is taking away from buyers actually knowing what they are purchasing. Instead of the seller been honest with what they are selling and giving details about their individual item, this new ai fills it in for them. There is now no informatio...

Payments on hold following a sale

I recently sent this email to Ebays Assistant but the latter cannot apparently handle it. "Hi I have recently sold a watch and some fishing reels. I sent the items within a couple of days and the buyers have given very satisfactory feedback. Why do I...

Accepted offer but no order and disappeared from active listings

Accepted a counter offer from a buyer about an hour ago but no sold email has come through and item has disappeared from my listings, what would be the reason for this?