Seller News: December 2025
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Forum Posts
Missing item
A buyer reported not receiving an item posted several weeks ago to a GSP address. I have tracked the parcel and it says delivered . I do not know what a GSP address is. I have not sent anything this way before. There is a photo of the delivery that l...
international return issues my story
hi im posting this to maybe help anyone else who is faced with an international sale but cannot provide a return labeli would like to share my recent experience regarding an international sale i sold a laptop to someone in italy item arrived in good ...
item not delivered in time
Dear allI have listings that includes food items. I have sent to a customer via royal mail 48 but was delivered after 4 days. The customer is not happy. What options are available to me? Can I ask for a refund amount from royal mail or would ebay do ...
Item didn’t sell due to time waster
I advertised the vehicle for sale, a buyer clicked buy it now. Then didn’t turn up at the time he was supposed to. I messaged him then he said he didn’t want it anymore 路 eBay have now restricted my account !!
Credit
Does anyone know how often the banner appears offering £10 credit for downloading ebay app? Im about to make a large cost purchase and saving a tenner would be great. Thank you
Fradley Park reference GSP
I recently sent an item via the Fradley Park address to a regular customer. However I think I may have put the reference number from a recent previous order on the address. Will it still be delivered as it is the same seller? Both orders were recent....
Posted order wrongly
I’ve some how managed to post a order using a old qr code to a previous customer who has already received there order , is there anyway I can sort this out or any advice on how to deal with it would be greatly appreciated
Seller refuses to ship after payment, claiming I am a scammer
Hi everyone,I recently bought an item from a seller. Since I have zero feedback, the seller first asked me to confirm my identity. I provided my address and any requested documents, then made the payment.After that, the seller told me that they alrea...
Stolen property please help advice needed
We purchased an item on eBay from a seller subsequently the item was found to be stolen. Police report confirms this. We contacted the seller no response. We contacted eBay but was told to sort with the seller. The seller is not responding. eBay is a...
Custos duty n imorts from the USA
Any information on the likely import duty on a synthetic wig sent to the uk from Los Angels, CA. Obviously, there will be VAT
Seller advice needed
Hi, would really appreciate any advice/feedback to help me resolve an issue.I sold 2 items, unfortunately buyer of ‘A’ received ‘B’ item & buyer ‘B’ received item ‘A’ after communicating with both buyers they thankfully agreed to return the items & a...
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Potrzebna mi pomoc w zwiazku z przesyłką
Cancel
Tried to cancel a listing of two bikes I sold last year, and have received payment, but it insists I can not cancel an active listing because it thinks I’ve only sold one……..keep getting messages to buy….what can Ido
Sold item collection issues
I sold an item & booked a DHL collection (through simple delivery) last week. They were due to collect Monday. Didn’t come. Tuesday I got a message saying they were coming. Didn’t come. Today I got a message saying they were coming and up to now they...
Remove positive feed back I gave?
I gave positive feedback to a seller and attached images of the parcel and the item opened but it shows my entire address, how to i edit or remove positive feedback to get rid of the picture? They can't request a re-issue as it isn't negative or neut...
Item hasn't arrived, "proof of delivery" shows nothing and eBay is refusing to help
Hello, I've purchased an item in October and it still hasn't arrived. They told me to contact the seller which said that he had sent it so that therefore it was not his problem anymore but eBay's. This is the proof of delivery (the whole picture, jus...
I cannot buy the stuff.
The seller says they will ship overseas, but I can't complete the purchase.and they tell me to contact eBay.
Downloading a packaging label downloads with the invoice attached
Hello, When downloading packaging label to print on my label printer it downloads as a A4 pdf with the label on 1 half and the invoice on the other half of the page. 2 files on 1 page. 2 files are being appended into 1 pdf, instead it should be seper...
I
Hi team,I am in the uk. I ordered an item from Italy in July 2025 for over £400, but the parts never arrived. The seller is refusing to issue a refund despite my many attempts to ask for one.Please help - I don’t understand what the issue is. I can’t...
Need CLG code for CERTILOGO
Need a CLG code for CERTILOGO to see the 'journey' my authenticated watch went on. I have received the card that comes with the watch with a QR code, this takes me to a Google page showing the item and a 'show me' button. This just takes me to the CE...
Lost Pack Fedex
I’ve order three packages all with tracking numbers each one claims to be delivered and shows a different address to the one I entered FedEx claims eBay has provided me with the wrong tracking number I would like the correct one with my package tra...
selling 1kg silver bar.
I have been scammed on ebay before so very warey. If i send a 1kg silver bar worth £2400 by Royal Mail tracked. The buyer accepts it received so delivered, Then claims item not as described so sends it back to me and i have to refund, when the item [...
Set up a seller account
How do I set up a seller account? Ive been trying for an hour an no luck and its getting annoying.I created my listing and it told me there was a hold on my account until I was verified and to contact customer services. Cool.got a call back, person d...
'gross amount' or 'order earnings' 4 hmrc
What figure do ebay send to the HMRC? because I have two figures from ebay one is called 'gross amount' and is higher because it includes cancelled orders(refunds) & postage charges (expenses) which I don't pay & the other figure is called 'order ear...
Filtering Out Items from searches with postal charges disproportionate to item price
As a vinyl record collector there seems to be an increasing number of items on E Bay UK from USA. Where,for example, you could have Item £10 (VAT of 20% may apply) and then postage of £25. Is there a way you can filter out postage in excess of specif...
DRS harassing me daily
Hello, I am receiving text messages and/or phone calls on almost a daily basis now from DRS stating I owe them money and I have been passed on them by Ebay. My Ebay account is showing a nil balance and I do not believe I owe anything. In fact, I have...
Resolved! My bought TV was delivered to wrong address. Should I accept redelivery?
DHL delivered to the wrong address, and the stranger even accepted it! DHL are trying to rectify it and I am waiting for a call from them. It's a TV, and I am not happy to accept it as it's been put in the hands of a stranger and travelled many more ...
Expired Labels
Hi, Sold some stuff last week, but then the heavy snow has completed shut down the local Royal Mail - no collections, local post office is not accepting anything, just nothing is working. Of course that means I have labels expiring in a couple of day...
a Yay to ebay
So, I normally have questions or moans but today I just want to say yay to ebay for dealing with my return request in a manner that offered fairness to me, as the seller. I make a great effort to list my items with videos, lots of clear images and fu...
3 colour wire missing
Dear Sir/Madam; I bought 3 D pen , when I see add on eBay 3 D Pen with 3 colour wires, then I pay £9.99 but when I received parcel 3 colour wires are missed. Please send me 3 colour wires or refund my payment. Thanks
I moved from France to England and have been told I need to open a new account
I wish to sell some coins. I moved from France to England and was told by ebay that I had to start a new ebay account, with a new email address. I have opened a new account, but am being told I can't sell coins!Tried to contact ebay and getting nowhe...
Stolen listed items
We have found 2 items on ebay of high value that have been stolen from us. What do we do? We have reported to the police and have a crime number
Hi does anyone know how to put an extension on posting items im snowed in here for the last 4 days
Hi does anyone know how to put an extension on posting out items as we have been snowed in for 4 days and snow is just getting worse and help would be most grateful thanks in advance
snow
I have parcels that need posting today but we are snowed on are we covered and not marked as late posting
How to contact eBay- received package that isn't mine
Hi everyone,I have received an eBay package that isn't mine. I have a partial address, name and what I thought was an ebay user name. Chatbot can't help, and I don't see a way to ring or email eBay directly. Any help would be appreciated. I just want...
Idiot seller
Rubbish seller
Returned Item I haven’t been refunded for
Hi there Guys, I am posting on here for some advice as 1 last attempt to get my money back for a phone I returned. This was some time ago now and I have been exchanging messages with the seller for months before they eventually started ignoring me an...
Postage Costs
Am I correct in my assumption that I can no longer select Royal Mail as a preferred carrier for low value items? I list several magazines at £1 with a postage cost of £1.15 to cover postage & packing. I have listed a magazine earlier today & the only...
Postage box dimension size
I want to send a large parcel - 81cm x 62cm x 42cm. What are the options for door to door collection and delivery?
Save Search option missing
Hello, I npticed yesterday (6/1/26) that the "Save Search" button/option is missing from my search results.Is this something that eBay have done on purpose or is it a glitch?
Resolved! people cant see other items im selling
Hi All once i share a link to my listing on facebook, people who click on the click are unable to see my other items i have for sale. i am a new account, does this matter? Thanks in advance for your help
Payment held
My payment for a sale is being held because I mistakenly ticked the delivery rather than buyer collects box. The buyer had paid eBay and is arriving to collect ( a large sideboard) how do I change the delivery status to buy collects so that eBay tran...
V
E-bay says my new Mastercard can not be verified when I enter all details
Search doesn’t bring back all results
Why is it that links to products on eBay from friends on Facebook do not return the same product on UK eBay?
Postage address
I have recently started working in the UK and want to bid something here in the UK, however when I want to bid it keeps saying that shipping to South Africa is not allowed but I have changed my shipping address on ebay to my UK address. How can I ove...
Items requiring postage by age verified service
Several times now, I have sold a bladed item on Ebay and the buyer has failed to purchase an age verified service, despite the fact that I have selected that postage service in my listing. I am dealing with one ATM and all I seem to be able to do is ...
Sellers payment
HiDo sellers receive their payment as soon as the buyers pay, or do they have to wait for successful tracked delivery confirmation?The reason I ask is because I’ve had 2 items recently that the seller has only provided a tracking number which only sa...
Refund
I haven't received a refund for an item I cancelled. When I checked the sellers profile he is not registered with ebay
Getting paid from ebay
I sold a garmin watch on eBay got confirmation that it was sold and was sent a postage label, I have an item number, it was delivered sat 3rd January 2026 but still not been paid, tried various help sections but eBay says no record of item or it bein...
Item not received and refund options
Looks like this item is fake as a last buyer has stated. I would like a refund as its hard to contact buyer and I have not received or item has not arrived.
Feedback
Why is it that a nurtual feedback says 12mth but it still showing after 13ths + ?
Payment
eBay is with holding my sales money because ebay has not sent micro deposits .Is this the normal practice.I'm regularly being told to clarify and verify my bank account details that I have had since 1977.
I got scammed
I am furious I send a buyer a £50 perfume and they claimed they never got it but when I checked it says they received it so that’s what I told them they then harassed me for a week before taking it to eBay and getting a full refund and now they have ...
Unable to contact seller - getting error "Message Delivery failed due to a temporary error"
Hi - I bought refurbished Dell Latitude 5300 i5-8265U Quad Core 16GB Ram 256GB SSD Windows 11 Laptop and delivered on 9th July 2025 from the seller NewAndusedlaptops4u, I use this laptop sparingly and today while using it suddenly switched off and af...
Combining postage with simple delivery
I sold a few things recently, but I accidentally listed one with simple delivery. The buyer bought 3 items and they all went in one pack. I bought the postage direct from Royal Mail, but I am unable to mark the one item on SD as being dispatched, nor...
Unable to End eBay Listings – Confirmation Popup Not Appearing
One of our team members has been granted Listing and Edit Listing user permissions, but he is currently unable to end active listings.When clicking the “End Listing” option, the required confirmation popup window does not appear, preventing the listi...
lost my payout bank card, need to uodate
i start using after 2 year my account to sell. i am trying to change my bank detail in payout, but i am not able to change payment method. i need to verify my previouse bank card detail to change and update account, i do not have that card at the mom...
It’s a scam
I ordered iPhone 14 Pro Max but I only received empty box. I’ve requested return item and opened a case but eBay won’t step in straight away. im concerned if i return is I will be told that I stole iPhone and didn’t return it and I won’t get my money...
return refund
seller had until today to respond to refund request but as yet hasn'twhat are my options
Getting paid for item sold
I've sold a pair of trainers and buyer has received them but I've still not been paid. How do I get my money? Ebay balance on 0.00
Messaging to seler is unresponsive
Messages to seller is not delivered. It keeps failing to send. why ?
File Exchange Gone !!
Now that file exchange is gone how on earth are you meant to bulk manage anything ? Seller hub is limited to 2000 listings and the reports download does not include all the details of each item, just basics, like prices etc. So no more bulk changing ...
When will I be paid?
i was meant to be paid for this order by the 3rd of Jan but still haven't. The item has successfully arrived and I've gotten positive feedback. How much longer do j have to wait for payment?
Resolved! Simple Delivery supplied label for too small package
Good Day All.Just wondering whether I have a leg to stand on.Small plastic item, 3cm long and just too big to fit the 2.5 cm large letter limit, which ebay assessed it to be within. I sent it in a small box, well within the small packet category.5 we...
What happened to all the postage options???
I havent used ebay in nearly a year after all those threats about HMRC (which annoyed me as everything was sold at loss). Its been a massive pain as I couldnt continue my clear-out as planned. I come back and seems the site is all AI now, no human su...
returns
i dont do this e.bay postage... not got a printer scanner etc etcreturned an item which got to them on the 18th of december... still waiting for right item or refundnothing off the company at all....basically saying they have to wait for there return...
Buying golf clubs
Bought set of golf clubs ,add still running ,saying 1 0f 6 sold ,its looking like ive bought 1 club ,is this a scam
Dye comes off Christmas pyjamas
Last year I bought my family and I some supposedly organic Christmas pyjamas. I didn’t notice anything wrong with them at the time as I got pneumonia and had a stroke but this year I noticed that the red dye stains the bedsheets. I contacted the sell...
parcel reported by Evri to be damaged beyond repair and not delivered
parcel reported by Evri to be damaged beyond repair and not delivered. so i issued a refund to the buyer as i didnt know they could open a case and say item damaged etc. will i still be able to get my money back. it happened to two of my items and th...
Watch out for bogus return scammers
I had a brand-new item returned for a bogus reason. the scammer had obviously worked out eBay’s algorithms and knew what words or expressions to use in order to facilitate the return. I of course refused the return but the scammer won on appeal. when...
Offer made and accepted but sale not proceeding
I have an item for sale and I have recently tried to accept an offer of £200 for it. I have responded to the Ebay email detailing the offer and then 'accepted' the offer but then nothing further happens and the sale has not proceeded. Why? I can't sp...
Incorrect package length for courier
I've just sold an item and was going to print off the label, but noticed that the package that I want to send is longer than the stated measurements 61 x 46 x 46cm (my package is 180cm x 15 x 15 cm). When originally listing the item eBay 'calculated'...
Postage fees
Hi Its first time posted an item, the buyer paid £1.55 for a label I've just posted the item and got charged £8.60. I don't know what to do, and have tried to find help with the eBay assistant and this hasn't been very helpful
Cancel postage
Wint let me cancel but No technical issues reported
Sold
Sold item ebayer didn’t want it went through eBay which gave him refund and asked him to send it back but not received and been 3 weeks what can I do
SCAM ALERT: Buyer returned TRASH instead of Laptop - eBay forced refund
Hi community,I want to share my recent experience to highlight the complete lack of seller protection on this platform.On December 26th, I sold a laptop to a buyer with a brand-new account created that same day. Almost immediately, they opened a re...
Charged for cancelling
I'm trying to understand why have been charged £5.36 for cancelling an order due to out of stock. Has anyone experience this and can I request for refund afterwards?
Package lost in transit
I recently bought an item from eBay uk. Seller shipped using EVRI and it was supposed to be delivered the next day. Since 29th-Dec-25 that it entered the EVRI's network, my parcel has been stuck. Up till 6th Jan-26, nothing. I contacted EVRI and was ...
EVRI says it was delivered but it wasn’t
Bought a watch at the beginning of December and arranged for delivery to post office. EVRI confirmed it had been delivered but went to the post office and they had no record of it. Went on EVRI and put in tracking which was recognised but then couldn...
No response from the seller
I won an item 2 days ago that was collection only. I sent a message asking when I could pick it up and have had no response. How long do I have to wait for a reply before involving ebay
Bad feedback because courier lost the parcel !
Got bad feedback because the courier lost the parcel. was posted either the same day or day after payment. ebay will not remove the feedback, say they cannot confirm when the item was posted but they can see as the date tracking was picked up will sh...
Resolved! Large Item Sold
I have sold a large item and the buyer has said they have paid, and that the removal firm they are using will arrive with a 6 digit code. I just wanted others experience of this, is it legitimate through eBay now. Its been a while since I have sold a...
Refund
I did not receive my order. I opened a case for a refund on 01/01/2026, but I see on my account that the case for refund has been closed. I did not receive my money back, but I see on my account that it was delivered on 06/01/2026. I didn't receive a...
refund
good evening have not received the up to now what can i do please help
Large parcels
I am trying to list a golf club to sell . The box is 119cm long so bigger than medium but I cannot see any option to change this . The worry is it will sell , I take it to the post office/parcel force and it will get refused . Any clues how to change...
Postage size & weight.
I have a parcel 53cm x 50cm x 44cm and weighs 18kg and its collection only.eBay offer Medium parcel 61cm x 46cm x 46cm up to 20kg for £7.21 it isn't to far away in size and under weight.How do I contact eBay to see if they will accept.On Evri website...
Postage
I didn't get postage label for the item that I sold..
Refurbished Battery.
The refurbished battery in my mobility scooter which l purchased in September 2025 keeps cutting out when I'm out and then the scooter doesn't work, l need this scooter because l have Copd and can't go out without it, therefore I need a replacement p...
Promoted Listing
I got an invitation to promote my listings, its been 3 days since then, but its still not active yet.
Buyer trying to return item
Buyer accepted an empty bag which should of had a gtec hover in it from his shop and signed for it and is saying hasn't recived it so I said speak to ebay they will refund you and help you but instead he said item was not as described but if he didnt...
Account hacked ??
I listed a load of items this morning onto my eBay account, turns out when I've gone in to review them I've posted them under a different profile name - I think a n old account of my partner's. How, I'm not sure, I think potentially I've logged in vi...
??Printer
What kind of printer do i need for prinitng postage labels in ebay?
False Counterfeit Claim
Hi,Someone falsely reported a listing of mine for counterfeit claims. All the items (It is a bundle of tour memorabilia that I was selling form charity) were genuine and the artist, band and management had donated items and supported the sale.However...
sold
ive offerd buyer 2 items at discount price due to postage label problem how do they order at diffrent price
Lost item (seller)
Hi my sold item has been missing since mid december, i paid for a postage label (royal mail) via ebays app. My postage was guaranteed next day by 1pm. Royal mail have MC have received and scanned the item and is showing on their tracking page but it ...
Customer service chat GREYED OUT AGAIN
Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...
complaint
On December 26th, I ordered a smartphone. Two days later, I received an email notification that my package was on its way. On the evening of December 30th, I returned from work and found some purple container. I also received a message about the smar...
Several different answers from agents.
after 14 years of doing business on ebay they banned me from selling.I don't get a clear answer from the agents what I did wrong. One agent said that if I don't get a negative BBE within 60 days my ads will be back. Another agent said that I have a p...
How to select Click & Collect on offers
Hello, I’m going around in circles with the automated chat and cannot get connected to an agent. Can anyone help, please? I want to make an offer on an item and use Click & Collect but it states that if the offer is accepted it’s processed automatica...
Resolved! Royal Mail won't accept return
I purchased what turned out to be a fake aftershave, I requested a refund which was accepted and was provided a Royal Mail returns label. My problem is Royal Mail are refusing to accept it because it's opened and not in it's original packaging. I hav...
Auction lot
Hi I was the winning bidder on a item this morning and when I went to pay for it I didn't have enough money in my account, I explained to the seller, I since found out my daughter took money out of my account, she has just put it back so I contacted ...
Sending long items - over 120cm - within the UK
I am trying to figure out how to send long items - fishing rods - within the UK. None of the eBay defined couriers seem to offer a service from parcels longer than 120cm. My parcels would be 190cm, long tubes, weighing about 2kg.Any suggestions?
Evri causing problems
When i list an item i have the option to exclude evri.When buying i have no control over who delivers my purchase. I would like the oprion to choose which courier handles my purchases. How do i get ebay to improve the simple delivery system??
Buyer and seller paid for postage
I have recently sold something on eBay where buyer paid for postage (around £13). When creating the label, it has prompted me to log into PayPal and pay for the label (charged the same as what buyer has paid for postage). I’m not sure why? I have sen...
Policy violations
I have had some listings ended due to policy violations, which I accept. My problem is that when I try to resolve the issues and close the cases by ending the listings it tells me I can't and to try again later. This is annoying as they are constantl...
Icon to save a search has disappeared in my app
I have created searches and saved them many times; I know how to do it. But the save icon has disappeared ! When I create a search, there should be a heart icon on the results page to save that search, and there used to be, but some time in the last ...
Resolved! Shop Outlet only packed ONE item, but I ordered and paid for two, how to proceed?
Purchased two pairs of leggings @ £9 each, was billed £18 with free shipping, and only one pair arrived. Even before opening, I thought ''this feels very light''. Bought anot The envelope hasn't been tampered with {shop outlet bag} and I was the firs...
Seller changed QR code return with screenshot
Please help, Seller first accepted return then claim the return address is outdated.Seller then sent me a screenshot with different QR code then the one provided by eBay and ask me to use it to return item.Neither the existing QR code in my return cl...
Suspicious accounts buying item
As the title says, I'm currently trying to sell a computer component and have "sold" it multiple times now only to realise it's always brand new accounts who sometimes cancel the order immediately after purchase. What's going on? It doesn't feel safe...
Delaying postage
Hello the buyer has requested i delay postage by 5 days as they are away. Im happy to do that but will it affect my rating as a seller as ebay asked me to post in the next two working days
Sold not collected
I've been paid for an item but after contacting buyer twice asking when they would like to collect ive heard nothing back anyone know what I do next. Thanks
Taking £1.00 from my bank
Does anybody know why ebay keep taking £1.00 from my bank account, 5 times this month already, it shows up on my bank account as a 75432788 transaction, any ideas
I am waited a long time but the customer service representative is not coming on chat.
My problem is that a customer has given me negative feedback and I have ADP Express UK tracking available but there is no customer service representative so I am also not getting the problem solved. I had spoken to them three or four days ago and the...
No Sales for 7 days
I know this time of year is slow compared to other months but this is ridiculous . Ebay are allowing Chinese's accounts to flood ebay UK with thousands of listings most being promoted and sellers in the UK dont show up in the first 100 listings. I pe...
eBay balance not showing / processed.
Not sure if anyone else is experience the same issue in eBay UK as myself. I have three payments due to show up on my eBay balance by eBay for yesterday 2nd January, this was shown on the transaction status on eBay. Payment still my shown in balance....
Resolved! Stupid collection code to end listing
I've sold my item, buyer collected, have had money transferrd to account, but didn't scan the customers collection code, how do I wipe the listing without the collection code, seems stupid there's no options, this is why I hate ebay, no help at all.
Click and Collect Help, no sms/email
I ordered for an item for the first time on e bay, via royal mail for click and collect. Royal Mail says“Your item has been delivered to your nominated collection point on 05-01-2026 and it's now ready for you to collect” But E bay still says dispatc...
No refund received
EBay say that I received a refund of £10.95 on the 22/22/2025. Well no refund was received in my bank or paypal
ISSUE WITH BUYER
I got an item from a buyer and he sent it to another address which is not my delivery address. Royal mail has also confirmed that it is not my address. But Ebay has refused to help me to recover my money. I dont have access to dispute because i sent ...
not received a collection number or text
i have been informed that my item is at the parcel shop but i have not recieved a collection email or text with a collection numberand as a result cannot collect my item can anyone help with what i should do
cannot find correct username used to purchase item
I bought a rear bumper for my 2016 citreon dispatch LWB van, unfortunately it was the wrong item, I have exchanged emails with the seller but for some reason my current username isn't the one that i purchased the item with, the seller has asked me to...
Item warranty not honoured by seller or ebay
I purchased a Seiko ER3000 Oxford Crossword Solver Thesaurus Spellchecker Calculator from this seller on 10 November as a Christmas present, but on opening the box the item turned out to be faulty. The listing states that the seller does not accept r...
Selling items donated to a club
Hi all.......i want to raise funds for my golf club as i am Captain this year.An idea i had was to sell items donated to the club by members ....so i would say to the membership "if you have any unwanted items bring them to the club and i will take t...
Posting to northen Ireland
Hi all, ive just sold an item to someone in northern Ireland, it's going with royal mail, do I need a customs label .
Please help. You are only hope.
Hello people of the eBay forum. Please help me. I purchased a ring on the 7th December from America, it was shipped to my place in London, however i had not listed my flat number. Evri have been completely hopeless, I really have tried but it seems t...
Can't post to Northern Ireland
Hi,I listed an item for sale and selected the Ebay recommended option of Yodel tracked delivery. A buyer in Northern Ireland now wants to buy the item but is being advised it's not possible to post to NI. I've checked on Google and Yodel do deliver t...
REF# number on GSP item
Hello. I recieved payment for this item https://www.ebay.co.uk/mesh/ord/details?itemid=297850258500&transid=0&redirect=trueThe address isGSP, UNIT 3 DOVE CL,FRADLEY PKREF #A5480796555DKLICHFIELDWS13 8URHowever I also sent a recent order to the same b...
Worktop developed a fault 1 month after installation
Hello, I recently fitted a new kitchen in my home and we bought ash worktops from a seller on eBay. They were in the garage gym for a month or so before the kitchen arrived and 1 month after it was installed the island worktop developed a split down ...
Sold a item
I’ve sent a parcel to Customer address i deleted the tracking slip . So messaged the winner for there address and sent it 2nd class tracked ?! But it’s only showing dispatched on here and
Question
Received a watch from the authenticator yesterday, it has the eBay card with the date serial number and a qr code so I'm assuming it's authentic and as per the description but I think I only have till today to report any issues When I clicked the QR ...
Fraudulent seller of my vehicle
Some has used my car photos etc to sell a car on eBay that they don't own! the basics of it is that I've advertised my vehicle on auto trader with photos etc, someone enquired a couple weeks ago and ask for a video and the address to come and view it...
dissapointed and feel let down
I just wanted to express my disappointment I feel after having received a message from ebay telling me i was being reported for leaving "bullying and inappropriate feedback". I ordered some perfume in October, paid for it (in excess of £50), waited 3...
Unauthorised payment taken
Just checked my bank account. As well as payment for item ordered on ebay, there's another payment of £1 taken. I have no idea what this payment was for. Any ideas?
Not delivered
Hello. Where i can contacf with ebay by phone?
Need a get a call back from an agent
Need to get call back from an agent
'Ready to Resell' on main screen and 'Resell' button on purchases - IS THERE A WAY TO TURN OFF ?
Hello Everyone, Does anyone know if there is a way to turn off the (new) 'ready to resell' box on the main screen and the 'resell' button on the purchase history screen ? I have never sold, nor do I intend to sell, purchases I have made and find the ...
Simple Delivery...........or is it!
Simple Delivery has always been a hard pill to swallow, an unfair system that only benefits eBay. Suck up the cost of packing, don't worry that the buyer doesn't want to pay the buyers protection fee, just keep going or leave. I think eBay has forgot...
Fees
Does anybody know why I have been charged 35p each for revising an active listing in the UK? I have never been charged before and the state the payment under Insertion fee even though I have loads left. Is this a glitch as it started on the 4th Jan 2...
Deep fryer not showing on my purchases and tracking
Hi,I ordered a deep fat fryer and I had an email saying it was due to be delivered today. Unfortunately it's not showing up in my purchases and when I click on tracking it says unable to find order
Bought an phone with scam no refund
I bought an iPhone with low price, this is fraud,I did not receive but on system say delivered,I asked for refund but can not.eBay say delivered did not trust me, and no refund.what should I do.thank you
Delivery of packages that exceed couriers maximum dimensions
I sold a pair of cross-country skis & specified free collection. It turns out the buyer is in Scotland so they need to be sent but, being skis, exceed the maximum dimensions for postage or couriers! What do I do?
payouts
hi my funds are not in available balance this morning like usual, is anybody else having same issue. thanks
Account has been suspended
Hi my account won’t let me purchase things on eBay as it says I owe eBay just over £20 but I have no idea why I would owe eBay £20
Posting item from UK to USA
A buyer has requested that I ship a (£50) item to the USA. I haven't posted anything outside the UK before. I'm a private seller. Any advice?
simple delivery parcel for pick up by royal mail has not been picked up for days after scheduled
simple delivery parcel for pick up by royal mail courier has not been picked up for days after scheduled , should I continue to wait , label has been paid for and printed online , yet I am very aware of the e bay red overdue messages on the site , it...
Pre paid
How do I recover an expired pre paid postage label which has expired
Resolved! Seller deleted his ebay account
Hi community,I made a purchase on 03/01/2026, for an Iphone 17 pro, he provided a tracking number, but the seller has deleted his account. I think it is a fraud. what should I do?Thanks
Buyer received the item I sold but still shows awaiting delivery on eBay
Buyer received the item two days ago but still shows awaiting delivery on eBay and so I cannot get my money. Buyer asked me to deliver via Evri even though I had a prepaid label from Royal Mail. I paid more postage using Evri but I wanted to help. No...
Delivery address
Hi All i have purchased an order money has gone to the seller, but they can not print off my delivery address and said i had to conntact ebay which i cannot seem to do. can someone advise me on what to do
Item not received
27-14005-68077 costumer request item not received but I got proof of delivered
Active listing showing as sold
I have just sold an item. I've been in contact with the buyer and they have paid but the item is still listed as active and says I have sold the item.I haven't received the buyers address and postage details.
Dhl collection
Hello! Any advice on how to change a dhl collection date, I've tried calling them but just get automated responses.
Resolved! Item locations
Why can't Ebay's website default to your actual location. It always goes to "Default" which isn't really anything.Unless I request it, I normally don't want to see items from the US as I'm in UK, for example.And even more, offers also come up from ot...
eBay discount codes on imported goods, what counts as the £135 threshold, before or after the code?
I bought an item through ebay UK, a couple of weeks ago from a Japanese ebay seller, it is a new power tool. The seller had it listed at £146.42, I opted for the faster shipping at £7.45. I also used a 15% off code and that brought it to £131.99 tota...
A product that is starting to gone wrong within the year guarantee
Hello, I purchased a hard driveSeagate SkyHawk Surveillance HDD ST8000VX004 - Hard drive - 8 TBSeagate SkyHawk Surveillance HDD ST8000VX004 - Hard drive - 8 TB Mon, 30 Jun, 14:00Order date:15 Dec, 2024Order number - 03 - 12470 - 02205I have purchased...
Simple delivery
I have sold 3 items to the same seller, how do I only charge them 1 set of postage
Auction/ BIN
I’m hoping you can advise. I had a buyer who wanted to purchase an item immediately, so I amended the listing to include a Buy It Now price. To do this, I had to lower the auction start price. The buyer has since placed a bid that is £5 lower than th...
Can I list a ResMed Mirage Quattro Full Face Mask CE 0123
Why am I unable to list a ResMed Mirage Quattro Full Face Mask CE 0123 as its just the mask & CE marked so not a restricted device
Postage to Northern Ireland
Can I post a small package to Northern Ireland? The address has a postcode. The buyer says my listing says I do not post to NI but I have done before. Can I send via eBay’s simple delivery via Evri?
stolen goodsbought i phone as christmas present
bought iphone as christmas presentsold as new and sealedopened on christmas day not properly sealedwas property ot seven and trent water authoritylocked as corporate programed item obviosly stolentried to return but return was cancelled as just outsi...
Age verification
Ive tried to buy a chainsaw. It says i have to age verify (im 69!) Because it is a blade which it obviosly is not. I dont have a credit card. How can i verify theres no option other than entering a credit card as i have a debit card
an item damaged in transit, how to sort it
I have received an item with a crack in it and the seller said it wasn't there when she listed and to ask eBay to sort it as it was Simple Delivery.I can select an option of damaged in transit but then it seems to say it will be returned to sender fo...
We’ve received an issue from our end. Please try again
I keep getting this issue when listing a product. We’ve received an issue at our end. Please try again. I’ve updated bank info and address details but still no luck. Help?
buying
cancelling
Didn’t receive my money
It shows funds available in the eBay balance but my balance is still 0 until now
Missing global shipping order
I have had a case opened where the buyer hasn’t received their item, it has left the global shipping hub and gone missing from there, I believe this is now eBay’s responsibility, but we have reached day 3 and still no sign of resolution
Fault of eBay I reduced offer eBay stated I had declined offer
I was selling cornishware salt and pepper ireduced the offer for buyer but then it told the buyer that I had declined offer which I hadn’t ! What happened ?
recieved an item i didnt buy
no seller info on the label just a reference number, how do i trace the seller to let them know?
data entry clear books making tax digital individual transactions or weekly summary?
looking at using clear books for MTD but if I connect it to my bank then it imports the ebay payouts (which have already had the fees/ postage labels deducted) . At the moment I do monthly print outs from ebay and record my gross sales then deduct fe...
I’m winning on an item
I need to retract a bid, but the reason is not listed and I need to speak to an agent as I have lost my job and can’t afford to complete the sale if I win it I have spoken to the seller and he has told me to contact eBay customer services and speak t...
Evri incorrect parcel
I handed over a package to evri shop on the 27th (despite using Sellotape all around) the label had come undone (it appears to be anyway) and Evri stuck it on a random package which had another label and delivered it to my buyer. so the items receive...
Seller fraud
Hi thereI purchased an iPhone on 6th December 2025, on listing the seller mentions that he/she would post the item after 16/17 days. So I waited and kept in touch with seller, who always gave assurances that I am posting shortly, after lapse of sever...
Spokeshave carpentry tool i listed one there are 1500 plus others on E Bay mine was removed why
Why has mine been removed when there are so many on the E Bay
Bought
Hi, I bought a desk, my son built it for me, didn't realise it was wrong desk and style till he nearly finished building it, contacted seller he's not replying, options say to return but its built and going to be hard to take down and fit in original...
Return of post and package
Hello, would I be entitled to my money back on a cancelled purchase, for the post and packaging? The parcel was not sent out, it was cancelled and money was given back to the buyer for their purchase.
Resolved! Returned item - tracking issues
I’ve returned an item for a refund as it didn’t fit. All agreed with the seller before hand. The seller emailed a return postage which I used however the tracking system has not been updated by Royal Mail. The seller acknowledges this and is fine wit...
Buyer never collected item after paying.
Buyer never collected an item which was clearly marked as collect only.They paid for the item but 4 weeks later they have not collected. It's a large item needed a van and I think they underestimated their ability to arrange collection. Can I resell ...
Simple Delivery really doesn't live up to it's name
So, for two weeks now, i've had to cancel orders on items, then add an extra charge to non-simple delivery charges, as the simple delivery function is not automatically discounting the P&P. Because i can't change the simple delivery charges myself, t...
Seller Closed return without issuing refund
Ebay highlighted a safety concern on an item i bought (childs toy). The toy was refused import permission and listing has subsequently.been removed by eBay for policy violation. I requested a return highlighting the issues raised by Ebay and the sell...
new delivery scam
So I think this is known by ebay but it's impossible to get through to them.I bought something from ebay and today an empty, never sealed, Amazon envelope turned up - I hadn't ordered from Amazon, then the ebay item was marked as delivered and on tra...
lane created twice
Hi, I have been charged twice for making a label. I would like one of the payments back as I am a first time seller and I did not understand that I didn’t have to create another label. Thank you
Ebay needs to stop cheaters that are selling fake hard drives
I purchased a 16TB portable ssd hard drive and stored all my project works and study date in that hard since month of may and now I cant find anything all of my work has been lost. When I tried to see the seller listing, I just found that ebay has de...
Resolved! EBay holding my funds for an unnecessarily long time
My funds are being held because eBay claim the item has not been delivered but I can prove it has via Royal Mail special delivery over one week ago. I can’t find a way of proving this to eBay to release funds. Can anyone advise please?
Liating views
Can anyone help me with why none of my listing are getting views the first 2 listings i posted had views but the recently posted items havent had a single view and they have been live for well i er a month ?
Tried to list e scooter,added warni g still unable to list?
Tried to list e scooter,added the warning,ebay still not allowing me to list?
eBay Buyer Protection — Parcel Left in Insecure Communal Area and Stolen
A courier left my item at the wrong communal entrance instead of delivering it to my stated address. The entrance used is approximately 75 metres away from my actual delivery address, and there are multiple entrances to the building.This particular e...
Unable to sell Lelabo Fragrance
tried to list a Lelabo fragrance but it would let me post it something about counterfeit I can assure you it is not any advice?
Refund agreed and outstanding
I ordered white plastic angle trim on 10/12/2025 and immediately reallised that it would not be suitable and cancelled the order. A refund was notified to me on the11/12/2025 and was told that this would be refunded between 3-5 days. Despite contacti...
uploading more than 24 photos
I need to upload more than 24 photos and need to show them in the sellers description . How can I embed the images? Where should these imaged be uploaded and referenced. Thanks
iPhone 16 pro
11of October I purchased the iPhone , I’ve checked the mobile if is working and wrapped it because that was a Christmas gift for my son , on the 25 of December my son unwrapped the mobile and he realised is a pixel dot under the screen . 3rd of Janua...
Missing item
Hi. I received an email saying that my item isn’t in stock and that I needed to request a refund. I have emailed the seller and have heard nothing back. If the item is out of stock I should not have been allowed to purchase it. I also shouldn’t have ...
posting items
how do i choose what postage i want ebay is just doing it for me automatically i don't even get to see how much im paying
The seller doesn’t currently post to: Netherlands
I get the following error message when I try to buy a puzzle on eBay.co.uk:eBay Review postageThe seller doesn’t currently post to: NetherlandsYou can update your delivery address or request postage to your location. However, my address details are c...
How do I actually speak to an ebay agent?
I have a problem with a bogus supplier and need to contact ebay but unless the call refers to one of the 6 headings on the 'contact us' page you can't get in touch with anybody.
eBay blocks products
Can someone tell me since when are night lamps or external hard drives banned on eBay? eBay has started removing such products, and I've even received a warning that eBay will ban my account if I list them again. It turns out you can't sell things li...
Invalid token message
I'm having problems accessing areas of my account with the message invalid token. I've tried to get help via chat and keep getting disconnected. Can anyone offer any advice please?
CAN'T SIGN IN
So was able to auto sign in until a couple days ago when I had to clear browsing history/clear cache etcBut now can't sign into eBay at all and have had to create a new account but of course can't access purchases/saved sellers etc etc Now my phone i...
Resolved! Glass Minimax sulphuric acid extinguisher charge item 389449406331
This seller is unaware he is listing a sulphuric acid phial for a soda acid extinguisher, this hazardous chemical cannot be sent in the post as it is a criminal offence to do so so should be withdrawn.
Incorrect return address
I sold an expensive item and used eBay's UK partner Evri to delivery it. Unfortunately Evri failed to make the delivery and chose to return to me as the sender. My account address on eBay is my correct current address but I did not have a return addr...
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