Member To Member Support

Postage fees

Hi Its first time posted an item, the buyer paid £1.55 for a label I've just posted the item and got charged £8.60. I don't know what to do, and have tried to find help with the eBay assistant and this hasn't been very helpful

What happened to all the postage options???

I havent used ebay in nearly a year after all those threats about HMRC (which annoyed me as everything was sold at loss). Its been a massive pain as I couldnt continue my clear-out as planned. I come back and seems the site is all AI now, no human su...

Cancel postage

Wint let me cancel but No technical issues reported

item not delivered in time

Dear allI have listings that includes food items. I have sent to a customer via royal mail 48 but was delivered after 4 days. The customer is not happy. What options are available to me? Can I ask for a refund amount from royal mail or would ebay do ...

Sold

Sold item ebayer didn’t want it went through eBay which gave him refund and asked him to send it back but not received and been 3 weeks what can I do

SCAM ALERT: Buyer returned TRASH instead of Laptop - eBay forced refund

Hi community,I want to share my recent experience to highlight the complete lack of seller protection on this platform.On December 26th, I sold a laptop to a buyer with a brand-new account created that same day. Almost immediately, they opened a re...

Charged for cancelling

I'm trying to understand why have been charged £5.36 for cancelling an order due to out of stock. Has anyone experience this and can I request for refund afterwards?

Offer made and accepted but sale not proceeding

I have an item for sale and I have recently tried to accept an offer of £200 for it. I have responded to the Ebay email detailing the offer and then 'accepted' the offer but then nothing further happens and the sale has not proceeded. Why? I can't sp...

Package lost in transit

I recently bought an item from eBay uk. Seller shipped using EVRI and it was supposed to be delivered the next day. Since 29th-Dec-25 that it entered the EVRI's network, my parcel has been stuck. Up till 6th Jan-26, nothing. I contacted EVRI and was ...

Unable to contact seller - getting error "Message Delivery failed due to a temporary error"

Hi - I bought refurbished Dell Latitude 5300 i5-8265U Quad Core 16GB Ram 256GB SSD Windows 11 Laptop and delivered on 9th July 2025 from the seller NewAndusedlaptops4u, I use this laptop sparingly and today while using it suddenly switched off and af...

EVRI says it was delivered but it wasn’t

Bought a watch at the beginning of December and arranged for delivery to post office. EVRI confirmed it had been delivered but went to the post office and they had no record of it. Went on EVRI and put in tracking which was recognised but then couldn...

No response from the seller

I won an item 2 days ago that was collection only. I sent a message asking when I could pick it up and have had no response. How long do I have to wait for a reply before involving ebay

Bad feedback because courier lost the parcel !

Got bad feedback because the courier lost the parcel. was posted either the same day or day after payment. ebay will not remove the feedback, say they cannot confirm when the item was posted but they can see as the date tracking was picked up will sh...

Returned Item I haven’t been refunded for

Hi there Guys, I am posting on here for some advice as 1 last attempt to get my money back for a phone I returned. This was some time ago now and I have been exchanging messages with the seller for months before they eventually started ignoring me an...

How to contact eBay- received package that isn't mine

Hi everyone,I have received an eBay package that isn't mine. I have a partial address, name and what I thought was an ebay user name. Chatbot can't help, and I don't see a way to ring or email eBay directly. Any help would be appreciated. I just want...

Large Item Sold

I have sold a large item and the buyer has said they have paid, and that the removal firm they are using will arrive with a 6 digit code. I just wanted others experience of this, is it legitimate through eBay now. Its been a while since I have sold a...

Refund

I did not receive my order. I opened a case for a refund on 01/01/2026, but I see on my account that the case for refund has been closed. I did not receive my money back, but I see on my account that it was delivered on 06/01/2026. I didn't receive a...

refund

good evening have not received the up to now what can i do please help

Large parcels

I am trying to list a golf club to sell . The box is 119cm long so bigger than medium but I cannot see any option to change this . The worry is it will sell , I take it to the post office/parcel force and it will get refused . Any clues how to change...

Postage size & weight.

I have a parcel 53cm x 50cm x 44cm and weighs 18kg and its collection only.eBay offer Medium parcel 61cm x 46cm x 46cm up to 20kg for £7.21 it isn't to far away in size and under weight.How do I contact eBay to see if they will accept.On Evri website...

Postage

I didn't get postage label for the item that I sold..

Refurbished Battery.

The refurbished battery in my mobility scooter which l purchased in September 2025 keeps cutting out when I'm out and then the scooter doesn't work, l need this scooter because l have Copd and can't go out without it, therefore I need a replacement p...

Promoted Listing

I got an invitation to promote my listings, its been 3 days since then, but its still not active yet.

Buyer trying to return item

Buyer accepted an empty bag which should of had a gtec hover in it from his shop and signed for it and is saying hasn't recived it so I said speak to ebay they will refund you and help you but instead he said item was not as described but if he didnt...

Account hacked ??

I listed a load of items this morning onto my eBay account, turns out when I've gone in to review them I've posted them under a different profile name - I think a n old account of my partner's. How, I'm not sure, I think potentially I've logged in vi...

??Printer

What kind of printer do i need for prinitng postage labels in ebay?

False Counterfeit Claim

Hi,Someone falsely reported a listing of mine for counterfeit claims. All the items (It is a bundle of tour memorabilia that I was selling form charity) were genuine and the artist, band and management had donated items and supported the sale.However...

snow

I have parcels that need posting today but we are snowed on are we covered and not marked as late posting

sold

ive offerd buyer 2 items at discount price due to postage label problem how do they order at diffrent price

Lost item (seller)

Hi my sold item has been missing since mid december, i paid for a postage label (royal mail) via ebays app. My postage was guaranteed next day by 1pm. Royal mail have MC have received and scanned the item and is showing on their tracking page but it ...

Customer service chat GREYED OUT AGAIN

Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...

Fradley Park reference GSP

I recently sent an item via the Fradley Park address to a regular customer. However I think I may have put the reference number from a recent previous order on the address. Will it still be delivered as it is the same seller? Both orders were recent....

complaint

On December 26th, I ordered a smartphone. Two days later, I received an email notification that my package was on its way. On the evening of December 30th, I returned from work and found some purple container. I also received a message about the smar...

Several different answers from agents.

after 14 years of doing business on ebay they banned me from selling.I don't get a clear answer from the agents what I did wrong. One agent said that if I don't get a negative BBE within 60 days my ads will be back. Another agent said that I have a p...

How to select Click & Collect on offers

Hello, I’m going around in circles with the automated chat and cannot get connected to an agent. Can anyone help, please? I want to make an offer on an item and use Click & Collect but it states that if the offer is accepted it’s processed automatica...

Resolved! Royal Mail won't accept return

I purchased what turned out to be a fake aftershave, I requested a refund which was accepted and was provided a Royal Mail returns label. My problem is Royal Mail are refusing to accept it because it's opened and not in it's original packaging. I hav...

Auction lot

Hi I was the winning bidder on a item this morning and when I went to pay for it I didn't have enough money in my account, I explained to the seller, I since found out my daughter took money out of my account, she has just put it back so I contacted ...

Sending long items - over 120cm - within the UK

I am trying to figure out how to send long items - fishing rods - within the UK. None of the eBay defined couriers seem to offer a service from parcels longer than 120cm. My parcels would be 190cm, long tubes, weighing about 2kg.Any suggestions?

Evri causing problems

When i list an item i have the option to exclude evri.When buying i have no control over who delivers my purchase. I would like the oprion to choose which courier handles my purchases. How do i get ebay to improve the simple delivery system??

Buyer and seller paid for postage

I have recently sold something on eBay where buyer paid for postage (around £13). When creating the label, it has prompted me to log into PayPal and pay for the label (charged the same as what buyer has paid for postage). I’m not sure why? I have sen...

Policy violations

I have had some listings ended due to policy violations, which I accept. My problem is that when I try to resolve the issues and close the cases by ending the listings it tells me I can't and to try again later. This is annoying as they are constantl...

Icon to save a search has disappeared in my app

I have created searches and saved them many times; I know how to do it. But the save icon has disappeared ! When I create a search, there should be a heart icon on the results page to save that search, and there used to be, but some time in the last ...

Resolved! Shop Outlet only packed ONE item, but I ordered and paid for two, how to proceed?

Purchased two pairs of leggings @ £9 each, was billed £18 with free shipping, and only one pair arrived. Even before opening, I thought ''this feels very light''. Bought anot The envelope hasn't been tampered with {shop outlet bag} and I was the firs...

Seller changed QR code return with screenshot

Please help, Seller first accepted return then claim the return address is outdated.Seller then sent me a screenshot with different QR code then the one provided by eBay and ask me to use it to return item.Neither the existing QR code in my return cl...

Suspicious accounts buying item

As the title says, I'm currently trying to sell a computer component and have "sold" it multiple times now only to realise it's always brand new accounts who sometimes cancel the order immediately after purchase. What's going on? It doesn't feel safe...

Delaying postage

Hello the buyer has requested i delay postage by 5 days as they are away. Im happy to do that but will it affect my rating as a seller as ebay asked me to post in the next two working days

Sold not collected

I've been paid for an item but after contacting buyer twice asking when they would like to collect ive heard nothing back anyone know what I do next. Thanks

Taking £1.00 from my bank

Does anybody know why ebay keep taking £1.00 from my bank account, 5 times this month already, it shows up on my bank account as a 75432788 transaction, any ideas

I am waited a long time but the customer service representative is not coming on chat.

My problem is that a customer has given me negative feedback and I have ADP Express UK tracking available but there is no customer service representative so I am also not getting the problem solved. I had spoken to them three or four days ago and the...

Hi does anyone know how to put an extension on posting items im snowed in here for the last 4 days

Hi does anyone know how to put an extension on posting out items as we have been snowed in for 4 days and snow is just getting worse and help would be most grateful thanks in advance

No Sales for 7 days

I know this time of year is slow compared to other months but this is ridiculous . Ebay are allowing Chinese's accounts to flood ebay UK with thousands of listings most being promoted and sellers in the UK dont show up in the first 100 listings. I pe...

Incorrect package length for courier

I've just sold an item and was going to print off the label, but noticed that the package that I want to send is longer than the stated measurements 61 x 46 x 46cm (my package is 180cm x 15 x 15 cm). When originally listing the item eBay 'calculated'...

eBay balance not showing / processed.

Not sure if anyone else is experience the same issue in eBay UK as myself. I have three payments due to show up on my eBay balance by eBay for yesterday 2nd January, this was shown on the transaction status on eBay. Payment still my shown in balance....

Resolved! Stupid collection code to end listing

I've sold my item, buyer collected, have had money transferrd to account, but didn't scan the customers collection code, how do I wipe the listing without the collection code, seems stupid there's no options, this is why I hate ebay, no help at all.

Click and Collect Help, no sms/email

I ordered for an item for the first time on e bay, via royal mail for click and collect. Royal Mail says“Your item has been delivered to your nominated collection point on 05-01-2026 and it's now ready for you to collect” But E bay still says dispatc...

No refund received

EBay say that I received a refund of £10.95 on the 22/22/2025. Well no refund was received in my bank or paypal

ISSUE WITH BUYER

I got an item from a buyer and he sent it to another address which is not my delivery address. Royal mail has also confirmed that it is not my address. But Ebay has refused to help me to recover my money. I dont have access to dispute because i sent ...

not received a collection number or text

i have been informed that my item is at the parcel shop but i have not recieved a collection email or text with a collection numberand as a result cannot collect my item can anyone help with what i should do

cannot find correct username used to purchase item

I bought a rear bumper for my 2016 citreon dispatch LWB van, unfortunately it was the wrong item, I have exchanged emails with the seller but for some reason my current username isn't the one that i purchased the item with, the seller has asked me to...

Item warranty not honoured by seller or ebay

I purchased a Seiko ER3000 Oxford Crossword Solver Thesaurus Spellchecker Calculator from this seller on 10 November as a Christmas present, but on opening the box the item turned out to be faulty. The listing states that the seller does not accept r...

Selling items donated to a club

Hi all.......i want to raise funds for my golf club as i am Captain this year.An idea i had was to sell items donated to the club by members ....so i would say to the membership "if you have any unwanted items bring them to the club and i will take t...

Posting to northen Ireland

Hi all, ive just sold an item to someone in northern Ireland, it's going with royal mail, do I need a customs label .

Please help. You are only hope.

Hello people of the eBay forum. Please help me. I purchased a ring on the 7th December from America, it was shipped to my place in London, however i had not listed my flat number. Evri have been completely hopeless, I really have tried but it seems t...

Can't post to Northern Ireland

Hi,I listed an item for sale and selected the Ebay recommended option of Yodel tracked delivery. A buyer in Northern Ireland now wants to buy the item but is being advised it's not possible to post to NI. I've checked on Google and Yodel do deliver t...

international return issues my story

hi im posting this to maybe help anyone else who is faced with an international sale but cannot provide a return labeli would like to share my recent experience regarding an international sale i sold a laptop to someone in italy item arrived in good ...

REF# number on GSP item

Hello. I recieved payment for this item https://www.ebay.co.uk/mesh/ord/details?itemid=297850258500&transid=0&redirect=trueThe address isGSP, UNIT 3 DOVE CL,FRADLEY PKREF #A5480796555DKLICHFIELDWS13 8URHowever I also sent a recent order to the same b...

Worktop developed a fault 1 month after installation

Hello, I recently fitted a new kitchen in my home and we bought ash worktops from a seller on eBay. They were in the garage gym for a month or so before the kitchen arrived and 1 month after it was installed the island worktop developed a split down ...

Sold a item

I’ve sent a parcel to Customer address i deleted the tracking slip . So messaged the winner for there address and sent it 2nd class tracked ?! But it’s only showing dispatched on here and

Question

Received a watch from the authenticator yesterday, it has the eBay card with the date serial number and a qr code so I'm assuming it's authentic and as per the description but I think I only have till today to report any issues When I clicked the QR ...

Fraudulent seller of my vehicle

Some has used my car photos etc to sell a car on eBay that they don't own! the basics of it is that I've advertised my vehicle on auto trader with photos etc, someone enquired a couple weeks ago and ask for a video and the address to come and view it...

dissapointed and feel let down

I just wanted to express my disappointment I feel after having received a message from ebay telling me i was being reported for leaving "bullying and inappropriate feedback". I ordered some perfume in October, paid for it (in excess of £50), waited 3...

Unauthorised payment taken

Just checked my bank account. As well as payment for item ordered on ebay, there's another payment of £1 taken. I have no idea what this payment was for. Any ideas?

Not delivered

Hello. Where i can contacf with ebay by phone?

Need a get a call back from an agent

Need to get call back from an agent

'Ready to Resell' on main screen and 'Resell' button on purchases - IS THERE A WAY TO TURN OFF ?

Hello Everyone, Does anyone know if there is a way to turn off the (new) 'ready to resell' box on the main screen and the 'resell' button on the purchase history screen ? I have never sold, nor do I intend to sell, purchases I have made and find the ...

Simple Delivery...........or is it!

Simple Delivery has always been a hard pill to swallow, an unfair system that only benefits eBay. Suck up the cost of packing, don't worry that the buyer doesn't want to pay the buyers protection fee, just keep going or leave. I think eBay has forgot...

Fees

Does anybody know why I have been charged 35p each for revising an active listing in the UK? I have never been charged before and the state the payment under Insertion fee even though I have loads left. Is this a glitch as it started on the 4th Jan 2...

Deep fryer not showing on my purchases and tracking

Hi,I ordered a deep fat fryer and I had an email saying it was due to be delivered today. Unfortunately it's not showing up in my purchases and when I click on tracking it says unable to find order

Bought an phone with scam no refund

I bought an iPhone with low price, this is fraud,I did not receive but on system say delivered,I asked for refund but can not.eBay say delivered did not trust me, and no refund.what should I do.thank you

Delivery of packages that exceed couriers maximum dimensions

I sold a pair of cross-country skis & specified free collection. It turns out the buyer is in Scotland so they need to be sent but, being skis, exceed the maximum dimensions for postage or couriers! What do I do?

payouts

hi my funds are not in available balance this morning like usual, is anybody else having same issue. thanks

Account has been suspended

Hi my account won’t let me purchase things on eBay as it says I owe eBay just over £20 but I have no idea why I would owe eBay £20

Posting item from UK to USA

A buyer has requested that I ship a (£50) item to the USA. I haven't posted anything outside the UK before. I'm a private seller. Any advice?

simple delivery parcel for pick up by royal mail has not been picked up for days after scheduled

simple delivery parcel for pick up by royal mail courier has not been picked up for days after scheduled , should I continue to wait , label has been paid for and printed online , yet I am very aware of the e bay red overdue messages on the site , it...

Pre paid

How do I recover an expired pre paid postage label which has expired

Resolved! Seller deleted his ebay account

Hi community,I made a purchase on 03/01/2026, for an Iphone 17 pro, he provided a tracking number, but the seller has deleted his account. I think it is a fraud. what should I do?Thanks

Buyer received the item I sold but still shows awaiting delivery on eBay

Buyer received the item two days ago but still shows awaiting delivery on eBay and so I cannot get my money. Buyer asked me to deliver via Evri even though I had a prepaid label from Royal Mail. I paid more postage using Evri but I wanted to help. No...

Delivery address

Hi All i have purchased an order money has gone to the seller, but they can not print off my delivery address and said i had to conntact ebay which i cannot seem to do. can someone advise me on what to do

Item not received

27-14005-68077 costumer request item not received but I got proof of delivered

Active listing showing as sold

I have just sold an item. I've been in contact with the buyer and they have paid but the item is still listed as active and says I have sold the item.I haven't received the buyers address and postage details.

Dhl collection

Hello! Any advice on how to change a dhl collection date, I've tried calling them but just get automated responses.

Resolved! Item locations

Why can't Ebay's website default to your actual location. It always goes to "Default" which isn't really anything.Unless I request it, I normally don't want to see items from the US as I'm in UK, for example.And even more, offers also come up from ot...

eBay discount codes on imported goods, what counts as the £135 threshold, before or after the code?

I bought an item through ebay UK, a couple of weeks ago from a Japanese ebay seller, it is a new power tool. The seller had it listed at £146.42, I opted for the faster shipping at £7.45. I also used a 15% off code and that brought it to £131.99 tota...

A product that is starting to gone wrong within the year guarantee

Hello, I purchased a hard driveSeagate SkyHawk Surveillance HDD ST8000VX004 - Hard drive - 8 TBSeagate SkyHawk Surveillance HDD ST8000VX004 - Hard drive - 8 TB Mon, 30 Jun, 14:00Order date:15 Dec, 2024Order number - 03 - 12470 - 02205I have purchased...

Simple delivery

I have sold 3 items to the same seller, how do I only charge them 1 set of postage

Auction/ BIN

I’m hoping you can advise. I had a buyer who wanted to purchase an item immediately, so I amended the listing to include a Buy It Now price. To do this, I had to lower the auction start price. The buyer has since placed a bid that is £5 lower than th...

Can I list a ResMed Mirage Quattro Full Face Mask CE 0123

Why am I unable to list a ResMed Mirage Quattro Full Face Mask CE 0123 as its just the mask & CE marked so not a restricted device

Postage to Northern Ireland

Can I post a small package to Northern Ireland? The address has a postcode. The buyer says my listing says I do not post to NI but I have done before. Can I send via eBay’s simple delivery via Evri?

stolen goodsbought i phone as christmas present

bought iphone as christmas presentsold as new and sealedopened on christmas day not properly sealedwas property ot seven and trent water authoritylocked as corporate programed item obviosly stolentried to return but return was cancelled as just outsi...

Age verification

Ive tried to buy a chainsaw. It says i have to age verify (im 69!) Because it is a blade which it obviosly is not. I dont have a credit card. How can i verify theres no option other than entering a credit card as i have a debit card

an item damaged in transit, how to sort it

I have received an item with a crack in it and the seller said it wasn't there when she listed and to ask eBay to sort it as it was Simple Delivery.I can select an option of damaged in transit but then it seems to say it will be returned to sender fo...

We’ve received an issue from our end. Please try again

I keep getting this issue when listing a product. We’ve received an issue at our end. Please try again. I’ve updated bank info and address details but still no luck. Help?

buying

cancelling

Didn’t receive my money

It shows funds available in the eBay balance but my balance is still 0 until now

Missing global shipping order

I have had a case opened where the buyer hasn’t received their item, it has left the global shipping hub and gone missing from there, I believe this is now eBay’s responsibility, but we have reached day 3 and still no sign of resolution

Fault of eBay I reduced offer eBay stated I had declined offer

I was selling cornishware salt and pepper ireduced the offer for buyer but then it told the buyer that I had declined offer which I hadn’t ! What happened ?

recieved an item i didnt buy

no seller info on the label just a reference number, how do i trace the seller to let them know?

data entry clear books making tax digital individual transactions or weekly summary?

looking at using clear books for MTD but if I connect it to my bank then it imports the ebay payouts (which have already had the fees/ postage labels deducted) . At the moment I do monthly print outs from ebay and record my gross sales then deduct fe...

I’m winning on an item

I need to retract a bid, but the reason is not listed and I need to speak to an agent as I have lost my job and can’t afford to complete the sale if I win it I have spoken to the seller and he has told me to contact eBay customer services and speak t...

Evri incorrect parcel

I handed over a package to evri shop on the 27th (despite using Sellotape all around) the label had come undone (it appears to be anyway) and Evri stuck it on a random package which had another label and delivered it to my buyer. so the items receive...

Seller fraud

Hi thereI purchased an iPhone on 6th December 2025, on listing the seller mentions that he/she would post the item after 16/17 days. So I waited and kept in touch with seller, who always gave assurances that I am posting shortly, after lapse of sever...

Spokeshave carpentry tool i listed one there are 1500 plus others on E Bay mine was removed why

Why has mine been removed when there are so many on the E Bay

Bought

Hi, I bought a desk, my son built it for me, didn't realise it was wrong desk and style till he nearly finished building it, contacted seller he's not replying, options say to return but its built and going to be hard to take down and fit in original...

Return of post and package

Hello, would I be entitled to my money back on a cancelled purchase, for the post and packaging? The parcel was not sent out, it was cancelled and money was given back to the buyer for their purchase.

Resolved! Returned item - tracking issues

I’ve returned an item for a refund as it didn’t fit. All agreed with the seller before hand. The seller emailed a return postage which I used however the tracking system has not been updated by Royal Mail. The seller acknowledges this and is fine wit...

Buyer never collected item after paying.

Buyer never collected an item which was clearly marked as collect only.They paid for the item but 4 weeks later they have not collected. It's a large item needed a van and I think they underestimated their ability to arrange collection. Can I resell ...

Simple Delivery really doesn't live up to it's name

So, for two weeks now, i've had to cancel orders on items, then add an extra charge to non-simple delivery charges, as the simple delivery function is not automatically discounting the P&P. Because i can't change the simple delivery charges myself, t...

Seller Closed return without issuing refund

Ebay highlighted a safety concern on an item i bought (childs toy). The toy was refused import permission and listing has subsequently.been removed by eBay for policy violation. I requested a return highlighting the issues raised by Ebay and the sell...

new delivery scam

So I think this is known by ebay but it's impossible to get through to them.I bought something from ebay and today an empty, never sealed, Amazon envelope turned up - I hadn't ordered from Amazon, then the ebay item was marked as delivered and on tra...

lane created twice

Hi, I have been charged twice for making a label. I would like one of the payments back as I am a first time seller and I did not understand that I didn’t have to create another label. Thank you

Ebay needs to stop cheaters that are selling fake hard drives

I purchased a 16TB portable ssd hard drive and stored all my project works and study date in that hard since month of may and now I cant find anything all of my work has been lost. When I tried to see the seller listing, I just found that ebay has de...

Resolved! EBay holding my funds for an unnecessarily long time

My funds are being held because eBay claim the item has not been delivered but I can prove it has via Royal Mail special delivery over one week ago. I can’t find a way of proving this to eBay to release funds. Can anyone advise please?

Liating views

Can anyone help me with why none of my listing are getting views the first 2 listings i posted had views but the recently posted items havent had a single view and they have been live for well i er a month ?

Tried to list e scooter,added warni g still unable to list?

Tried to list e scooter,added the warning,ebay still not allowing me to list?

eBay Buyer Protection — Parcel Left in Insecure Communal Area and Stolen

A courier left my item at the wrong communal entrance instead of delivering it to my stated address. The entrance used is approximately 75 metres away from my actual delivery address, and there are multiple entrances to the building.This particular e...

Unable to sell Lelabo Fragrance

tried to list a Lelabo fragrance but it would let me post it something about counterfeit I can assure you it is not any advice?

Refund agreed and outstanding

I ordered white plastic angle trim on 10/12/2025 and immediately reallised that it would not be suitable and cancelled the order. A refund was notified to me on the11/12/2025 and was told that this would be refunded between 3-5 days. Despite contacti...

uploading more than 24 photos

I need to upload more than 24 photos and need to show them in the sellers description . How can I embed the images? Where should these imaged be uploaded and referenced. Thanks

iPhone 16 pro

11of October I purchased the iPhone , I’ve checked the mobile if is working and wrapped it because that was a Christmas gift for my son , on the 25 of December my son unwrapped the mobile and he realised is a pixel dot under the screen . 3rd of Janua...

Missing item

Hi. I received an email saying that my item isn’t in stock and that I needed to request a refund. I have emailed the seller and have heard nothing back. If the item is out of stock I should not have been allowed to purchase it. I also shouldn’t have ...

posting items

how do i choose what postage i want ebay is just doing it for me automatically i don't even get to see how much im paying

The seller doesn’t currently post to: Netherlands

I get the following error message when I try to buy a puzzle on eBay.co.uk:eBay Review postageThe seller doesn’t currently post to: NetherlandsYou can update your delivery address or request postage to your location. However, my address details are c...

How do I actually speak to an ebay agent?

I have a problem with a bogus supplier and need to contact ebay but unless the call refers to one of the 6 headings on the 'contact us' page you can't get in touch with anybody.

eBay blocks products

Can someone tell me since when are night lamps or external hard drives banned on eBay? eBay has started removing such products, and I've even received a warning that eBay will ban my account if I list them again. It turns out you can't sell things li...

Invalid token message

I'm having problems accessing areas of my account with the message invalid token. I've tried to get help via chat and keep getting disconnected. Can anyone offer any advice please?

CAN'T SIGN IN

So was able to auto sign in until a couple days ago when I had to clear browsing history/clear cache etcBut now can't sign into eBay at all and have had to create a new account but of course can't access purchases/saved sellers etc etc Now my phone i...

Glass Minimax sulphuric acid extinguisher charge item 389449406331

This seller is unaware he is listing a sulphuric acid phial for a soda acid extinguisher, this hazardous chemical cannot be sent in the post as it is a criminal offence to do so so should be withdrawn.

Incorrect return address

I sold an expensive item and used eBay's UK partner Evri to delivery it. Unfortunately Evri failed to make the delivery and chose to return to me as the sender. My account address on eBay is my correct current address but I did not have a return addr...

Extra fee of £1 per item

I bought two books today off ebay and paid by paypal. For each item I was charged an additional pound. (showing as pending on my credit card),

Postage label expired

How to purchase new label for delivery if old one get expired bcoz i tried on order option than clickinv the cancel label and buy new label its still showing me old expired lable why its so complicated?

policy violation

eBay item number:157534170528 which is a Video-2-pc DIY Video Capture Kit. for Windows 11, 10 8.1 8 and 7 which had a buyer but i mistakenly put in a wrong postal option and asked buyer to cancel to correct it. next thing i was issued with a policy v...

Negative even though Item arrived on time

So I sold a “ New Years “ card on Christmas Eve obviously with all the Royal Mail holidays it would encounter some delays nevertheless the expected date of arrival was up until January 3rd 2026 . Imagine my surprise to see some negative feedback from...

selling fragrance on ebay

recently the updated policy of ebay do not allow selling used fragrances , am i allowed to sell em as empty bottles or that still against the policy , some discontinued fragrances and old batches used to sell on ebay now i dun know where to sell to m...

BBE restriction after 14 years

I am shocked by the ban onselling. I don't know what I did wrong. I contacted support several times with no answer. What exactly did I do wrong? I have 100% feedback. I don't understand. I make parts for vintage vehicles and this has hit me hard beca...

Nectar Points Really Difficult to Get

Have you noticed how hard it actually is to get points? As soon as you go to shop on line, there is no watch list and the item you want is not included in 'recently viewed'I now have to unwatch the item first and delete everything except the item I w...

Can i get a refund on a fake perfume

Can I get a refund on a purchase I bought as I was a fake perfum

Resolved! The sale of cosmetics and the responsible person

I am so confused. I sell cosmetics to the UK mainland only as this responsible person malarky has me in a tail spin. I read one thing and then another. Any cosmetic retailers here that might like to explain this to me at all. Thank you.

Resolved! UK Shipping specified but International buyer purchased

Hi there, I’m a seller based in the UK and specified on an auction I would only post to the UK, however an international buyer has won it. They enquired if I would change to international and before I could answer they have purchased and specified a ...

Glendale Illinois: Item stuck?

I placed an order for a parcel to come from the US to Europe.The parcel tracking say this has been delivered at Glendale, which I believe is the international hub. Has anyone else had an item stuck there? And how long on average does it take for the ...

Buyer has requested I delay sending an item by a month

I have sold an item via Simple delivery and just received a request from the buyer to delay posting for a month as they will be out of the country. I have tried to contact Ebay for advice as I would imagine I would be breaching the terms of the simpl...

Selling multiple similar items on 1 listing rather than seperate listings

I have a large amount of items i want to sell that are similar. Instead of doing seperate listings, i want to do one listing and have multiple options within that listing for the other items?

Resolved! As a seller I am being asked to provide further funds in order to refund a cancelled order

Hi there, someone bought an item from me but didn’t read the listing properly so we agreed to cancel it. It’s the only item I am selling at the moment and the funds are being held (and they are the only funds that are being held). However, I apparent...

Collection in person

Hi,I sold an item which I listed as 'Postage or Collection in person'. I opted to pay postage as the seller via simple delivery. The item has sold and the buyer wants to collect. Money has been taken from my account for postage and a postage label ge...

Difficult seller

What can I do in such a situation

Item couldn’t be delivered so need to resend. What are my next steps?

I posted an item via yodel store last week the item couldn’t be delivered. There seemed to be some confusion with the seller changing it from an InPost locker (it’s too big to fit) to another address. Anyway it couldn’t be delivered and was sent back...

notifications and emails

I am receiving emails + notifications saying I have submitted an (counter)offer to the buyer, YET I am NOT notified AT ALL when a buyer pays for my item(s)!! WHY/HOW are the fundamentals of this app so awful? what are they doing?

Item recalled but unable to obtain a refund

I received an email from eBay about a product safety concern regarding a back massager that I'd bought had been recalled due to a fire risk. I contacted the seller asking to return the item for a refund and they have not responded. I would like eBay ...

Collection only

I listed a large item as collection only. I accepted an offer and now I'm being asked to post it when the listing originally said collection only. Am I within my rights to cancel the order or insist they collect. Delivery will cost too much to send a...

I keep getting an error message when trying to list an item

I’m can’t seem to be able to list an item. Keep getting and error message. Also, an error message when trying to verify account.

Invalid reason for return

I sold an item recently for £900. When I sent I accidentally missed a small accessory (worth £5) that comes with the product (completely my fault). Once flagged I sent at my own expense immediately, I also included an additional fee accessory to (wit...

Order cancelled

I placed an order last night and immediately realised it was a mistake so cancelled it straight away, within one or two minutes. The seller declined to cancel it saying it had already been posted. How is it possible to have posted something a minute ...

Negative feedback which is slanderous to my business

This is the feedback left from the buyer : "It is a fake, I have many of these and this one is a fake. The badge is placed wrong. The stitching is wrong, the label both attached on arrival and on the inside are bothering. It’s also far too bagging ar...

Item collected not posted

A buyer purchased two items, one was collection only the second they opted for postage. However both items were collected and now my account still says I need to post the item. How can I get this flagged item to say it’s been completed. I have receiv...

SIMPLE DELIVERY DROP OFF VS COLLECTION ISSUES

HiAs a housebound eBay user simple delivery has been good now its mostly sorted, however one issue can still be a problem.When I make a sale there is an option to book a collection at right, pick a date and THEN go to print a label on the left.Firstl...

Business to private seller

I am trying to sell some of my running stuff on ebay, I haven't sold an item in many years and when going through the process I seem to have become a business seller. I don't think I had an option not to as when trying to push my first listing live i...

How to chat with an adviser

How on earth do.i get to chat with a real life adviser

How does someone change there feedback

So I got my first negative feedback , which I've since resolved the issue with the customer .How do we sort it so that a negative feedback can be revised.

Cannot change details on item

‘Certain details cannot be changed due to the current status of the listing’this is stated on one of my items, I cannot alter any details, frozen, any ideas? Thanks.

purchase not showing in my account

ive always had the same account. never bought as guest or from another account. i have the receipt from Paypal for a tablet i bought in oct 2022, im trying to claim it throught my insurance bc it was stolen form my car. but i cant find on ebay the re...

Dodgy seller?

I purchased an item which didn't arrive, in nov 2025. I got refunded by ebay. The seller is now saying that I have received the item could I pay them again.This has also happened with another seller, I purchased a smart ring in dec 2025. Item marked ...

Problems with a seller and yodel .

I have had a parcel delivered to my designated pick up point. Unfortunately the seller and yodel have not included a ecp code and my pick up point will not allow me the parcel without this. I have mailed the seller who has instructed me to contact yo...

Fraud on eBay

I recently purchased from eBay a Nest thermostat for £182 - Being stupid i didn't check the reviews and it turned out it was faulty W5 error and they had sold this to a number of users already. I tried to request a return, but they refused. I asked e...

The use of AI in product pictures.

I would like to ask if using AI in product pictures is a good thing ? I recently had to send a product back because it was nothing like the picture used to descibe and promote it. Is it Ebay policy to allow this ? Yes changing the background is one w...

Anyone else think that fraud could increase regarding damaged items & simple delivery??

Hi - just wondering if anyone else thinks that the fact that if you use eBay’s simple delivery and so damaged items no longer have to be returned leaves it all open to AI / picture tampering fraud ?? I recently sent an item out that was bubble wrappe...

problem with a buyer

A buyer I've had recently has been very difficult to deal with, sending me a large amount of emails (always polite but with an 'edge' to them) I have been questioned on dispatch, tracking and the actual item (a sealed blu ray which took him almost 3 ...

problem uploading photos to listings

I am unable to upload photos and so cannot do listings. I am doing exactly the same as I have always done - it just says upload failed - although I can see the photos. This is using my laptop - this is how I always do listings. I have tried to contac...

Resolved! Issue with sending offers to buyers

Hello ... I did search here & whilst there are threads about offer issues, nothing that answers my question?As can be seen in the attached screenshot of two of my current listings, there are two items on sale that have potential buyers watching - How...

Refund from Ebay Balance despite not receiving initial payment?

Hi,I recently sold an item. The buyer requested to cancel. I agreed. The item had not been marked as dispatched. They sent the cancellation request. I accepted. The issue I have is that the buyer was fully refunded from my available Ebay balance, but...

Fund payments for authenticity guarantee

Hi,how long will it take for funds to appear for authenticity guarantee items that have been sold?

Vehicle Model Year

Hi, does anybody know how to enter the Model Year for a vehicle on a classified advert?

Simple Delivery supplied label for too small package

Good Day All.Just wondering whether I have a leg to stand on.Small plastic item, 3cm long and just too big to fit the 2.5 cm large letter limit, which ebay assessed it to be within. I sent it in a small box, well within the small packet category.5 we...

Seller does not respond to collection details request.

I bid and won a motorcycle on Dec 25I paid via PayPal on Dec 25 and requested details (address and date/time) for collectionThe seller does not respond. I asked ebay to cancel the sale and ebay inform me the seller has not accepted the cancel request...

Offers disappeared

Hi, I’ve sent a message to a seller asking if I could pay £12 for an item on bid. He responded yes and (I’m very new to bidding) put a bid down, he responded saying I’d need to send him an offer. I am aware of the offer button however I couldn’t find...

Order details and invoice do not contain contact details of seller

Purchased an item and need to arrange collection but I have had to contact the seller to get address and phone number details. The invoice does not contain them. Didn't used to be like this.

Sold items list disappeared

Since yesterday, Is there a glitch in the system? Thanks

Car Dealer - dodgy feedback score ?

I'm looking at buying a car and came across one.Registered as a Motor Dealer, with 100% (91) feedback but when I click on 91 to check his feedback .. nothing. Zilch .. no feedback.So I check a few other registered dealers selling the same model and g...

Resolved! Buyer confirmed item worked then stopped working - what do i do?

Hi recently sold a vintage radio (about 30 years old) I had plugged it in and checked all worked before photographing and selling. Buyer has messaged today with the below. What should I do? It was working when they received it and now they say its no...

returns

i dont do this e.bay postage... not got a printer scanner etc etcreturned an item which got to them on the 18th of december... still waiting for right item or refundnothing off the company at all....basically saying they have to wait for there return...

payment for sale if not using postage

Hi all, I hope you can help. I sold an item and selected the postage option but then decided to send the item by a different postage service. I was able to mark the item as dispatched but over a week later it isn't showing as delivered (even though i...

Is there a way to print tax invoices in Ebay app on my Android?

Hi,Does anyone know whether there's a way to print receipts (tax invoices) on my app? I find it such a pain to have to open Ebay on a desktop to be able to print tax invoices! Am I missing something? Is there a setting I have missed in order to simpl...

What if seller doesn’t accept the return and refuses delivery

As title says. I ordered an item and it was missing loads of pieces. So filed a claim with eBay and they asked the seller to open up a return case. They didn’t respond within the time frame or to any messages. Contacted eBay again and they sent out a...

Change from shipping to buyer collects

The buyer has paid for the item but wants to collect rather than ship

Unable to search purchase history

I can no longer search my purchase history - whatever I search for, it usually says "No orders were found - please search for another item". I recently bought 2 Nokia phones. If I search for 'Nokia' or 'phone', neither of them come up. I tried search...

Posting large items

I would like to sell a large item but with simply delivery it only goes up to medium When will this change ?

Resolved! My orders and sales total to date is missing

Hi, happy New Year to you all.In the last two days my Orders information and total sales to date have disappeared from my eBay front page. The Active and Unsold information is still there. Has this happened to others? Is it a tech issue? Thank you Ka...

Resolved! EBay wont let me list electric scooter

I have included the disclaimer in my description as needed but my listing won’t upload. How can I get it to please?

How to stop Ebay sending me promotional coupons

Does anyone know if you can opt out of getting these annoying messages offering discounts and coupons? I've unchecked al the boxes in my account to do with marketing yet these annoying messages keep coming.

Global Shipping

According to my listing, I can post from UK to US, therefore why can a buyer in in OH, United States, not purchase my item?

Postage

A buyer has bought an item I was selling and when I went to go retrieve the postage label it says ‘No service is available’. Pack link is no help either? The buyer has paid for postage and the item and that’s all fine but I can’t actually get the pos...

Packaging Damaged, Items missing

I snet an iem with Evri, used Simple Delivery. When the package was delivered it was already opened and some contents missing. The buyer raised the issue, was told by Ebay that the simplest solution was to take it up with the seller. Foolishly, I ref...