I wanted to bring up an issue I recently encountered and get your thoughts on it. As a seller, I recently received feedback where the buyer mentioned a competing brand, directly comparing my product to theirs and expressing a preference for the competitor. While I respect that buyers can share their honest experiences, I’m concerned that this type of feedback might fall into a gray area where it becomes less about the product they purchased and more about promoting another brand.
From what I understand, eBay’s feedback guidelines emphasize that feedback should stay relevant to the actual transaction and product. Allowing direct mentions of competitors could impact future sales and unfairly skew perceptions, especially if it’s not directly related to the item purchased.
Has anyone else had similar experiences with competitor mentions in feedback? How did you handle it, and what was eBay’s response? I’d love to know if there’s a better way to approach this or if others feel it might be worth discussing more widely with eBay.
Thanks for any insights!
