Member To Member Support

Partial refunds

I recently bought 6 identical items from a seller, only 5 arrived. The weight of the parcel at the post office, clearly shows there only were ever 5 items in the package. I contacted the seller, who agreed a refund, then dragged their feet for a few ...

unreasonable postage

Why are sellers getting away with listing one courier eg royal mail and when you buy expecting this to be sent with royal mail they keep cocking up a good service by sending goods with a completely different courier, (N-evri) the worst courier servic...

Age verification needs a massive overhaul

This age verification is ridiculous, they're restricting item that don't need it a betterless bladeless jigsaw - what kid is going out to a mugging with a body only jigsaw *bleep*, or a butter knife as I've seen someone else report this really needs ...

Tracking Numbers disapearing

So I sell a quite a few low value items that are under £10 and i send via Royal Mail 2nd class small letter. I pay for and print my postage labels on ebay. I have noticed that when I purchase the label a tracking number is automatically added to the ...

Bought a used phone but the damages was undesired and mislead

I bought a iPhone 13 and he told me it was repairable and convinced me into going through with the order once I found out how damaged rhe phome was, I got the phone I’ve taken it to multiple phone shops and they’ve all said it’s not useable or repair...

feedback

do ebay have a uk phone number I seem to keep going round in circles for an answer

An item I brought is being returned to the seller by Evri. What do I do now?

Hello. I purchased a few items from a seller a few days ago and they provided me with tracking from Evri. Yesterday it said the item was being held because it was "larger than we expected" so they are "sorting out a specialist Evri courier". Now it s...

any idea how i put an offer on a circular saw as it needs credit card details for proof of age

i want to put an offer on a circular saw but it said i need credit card details, I only have a debit card but it will not accept this as proof of age .any ideas

Resolved! Posting a package

I have sold my first item. I have generated the label and ready to send but my seller has asked for Royal Mail postage. When I have looked back, to prepare for delivery it says Evri is the only option. Is there a way I can create another label for Ro...

HAVE TO PROVE MY AGE EBAY WOULD NOT ACCEPT DEBIT CARD ONLY CREDIT CARD

HAVE BEEN A MEMBER OF EBAY FOR OVER 22YEARS. WANTED TO BUY A SMALL PRUNING GARDEN SAW. EBAY WANTED MY AGE AND WOULD ONLY ACCEPT CREDIT CARD. I HAVE NEVER HAD ONE AND DO NOT WANT ONE. CANNOT GET THROUGH ON PHONE AND THE AUTOMATED SYSTEM IS RUBBISH. KE...

Anything but Simple.

Having been a seller on eBay for years and it been easy to do, now we have this so called Simple Delivery it is any thing but simple, having sold one thing with this new simple delivery (which took me a long time to work out the delivery section and ...

Taking money out of account

I can’t remove the money from my account. It’s saying bank details aren’t verified but I have verified them many times. Is it because I have changed my name since getting married?? one surname on my eBay account and another on my back account?I can’t...

Postage label

I have sold a handmade item & the postage label has just expired when I have finished the item. Does anyone know how to get another one?

Simple Delivery & Buyer Protection - Selling Low Cost Items

I sell low cost items with starting bids of 99p which often sell for 99p. With the old system my postage charges also allowed for packaging costs.With Simple Delivery, Ebay now receives all the postage charges, which are higher (because of tracked de...

account change from personal to business

Hello I want to change my account type from personal to business, because when i was creating my account i accidentaly created personal one, instead of business, but now i cannot change it, so if anyone has a suggestion how to do it i would be very t...

Simple Delivery

Is there a way of changing the options for simple delivery+ I have recently sold an item but now find I cannot use the delivery method as not in my location?

System has added two items to one tracking number I want to send them individually

The system has added two items to one tracking number for different buyers ? I want to seprate them how can I do this with oiut cancelling an order

Age verification

Why am I being asked to re sign in and give my credit card details to bid on a reciprocating saw. I am an established user with address and card details already in place.

sold auction item on 24th July still not paid for

sold re shoes 10 auction on 24th July still not paid for 28th July - what happens next? please advise

Posting to USA on hold ?

Hi could anyone help I have an item listed that a customer in USA wants I have international shipping as an option only it’s saying I don’t ship to her when she goes to check out I rang e bay they say tariffs are on hold USA has anyone had this probl...

My messages to purchase items on Ebay from Companies are not being delivered!

How can I contact a real live Ebay Agent and not have yo deal with a Ai BOT???

Printing up ebay accounts for tax return

Hi Please can someone tell me where i have to go to , to down load my years accounts in order to submit them to the tax office. I used to find this easy to find but am getting increasingly frustrated at finding them on the site. Many thanks Guys

Selling

2 things i have to complain about .1 there is a lot of sellers on here now that won't send stuff to Northern Ireland i would like to know why.2 I am fed up with looking at items on Ebay only to find out its a Chinese company selling thru a UK address...

Seller Wrongly Advertised Item

Hi everyone! The seller is claiming I ordered the wrong part, but his listing shows that the part is a match for my vehicle. I provided him all the info yet he claims the part doesn't match because the vehicle has a SLIGHTLY varied power output, whic...

How do I create a listing for an item that is too large for any simple delivery size options ?

I'm trying to create a listing for an item that is physically larger than any of the size options offered in "Simple Delivery" How do you do this ? Some of the postage services offered by ebay would cover it, but they are no longer available under Si...

Refunded item received eventually but junk

I purchased an item which, after 30+ days had not arrived. Contact with seller resulted in delaying tactics. Contact Ebay who decided to issue a full refund and removed the listing for policy violations. 30 more days later the items were delivered bu...

Simple Delivery

With this new simple delivery!!! how do you post something over 2kg? Size wise fine but not weight.Thank you.

Royal Mail courier collection

I have sold an item with Simple Postage. I clicked on the link asking for Royal Mail courier collection. The item was not picked up. When I went back to the website there was no indication that I had ever requested courier collection so I tried again...

How to claim for a lost item when the label has been here rated by eBay

I generated an Evri label on e bay for an item I have sold . The item was lost and I have paid full compensation to the recipient. I am now trying to claim this back from Evri but they say I must do this with eBay as eBay generated the label . How do...

Can’t get any response from seller and can’t find a number to contact eBay ???

I bought some oat milk from a seller which is dated best before Aug 25 - have contacted seller - three times to ask what date the milk is dated until and no response at all - tried to get help from eBay and no-one seems to be Available- sent here ! q...

posting my items my way

I have used Ebay to sell things for over 24 years using postage stamps, I do not want to change, to stupid QR codes that do not work, The post office loves me and knows me well, why would I want to change?, after all this time, I have lost money on t...

Supply keeping the VAT when refunding back your money

I returned an item today because it was too small, and I discovered that the supplier is not returning the VAT I paid, which is part of the purchase price. The VAT was included in the sale and wasn't charged separately. I feel defrauded because I ret...

Resolved! Simple postage bought but not used

I didn't realize I'd opted for Simple Postage and didn't need to pay, and so I bought and printed my own label. Item has been posted, but I can't mark it as despatched and I don't think it will release payment without me generating the label. What ca...

Return

Hi, I’ve received a refund for an item through a return case. I never received a return label or instructions. Can you confirm if I need to return the item, or is the case fully closed?

Seller help; item arrived damaged and insurance doesnt cover the costs of the damaged item

Item delivered and buyer has reported damage. The item is no damaged beyond repair and cannot be resold. Sold for £260Buyer purchased the Evri postage through ebay. I have raised a claim for the damage however I noted the compensation was only £25 is...

Pending Payment

Hi have a pending paymant on my account because the delivery status is stuck on undelivered. The item was delivered over a week ago and I have proof of delivery on the Parcelforce website and also the buyer has confirmed recieving the item. The byer ...

Ebay notification and stat. errors

Hi, I have recently had an order for an item not reported to me by ebay, and it appears it is still not reporting the sale has happened. I have managed to locate 1 email on day of purchase and no followup messages, nor any notification from the app o...

Not able to complete check-out

Having problems, low price items check out ok higher price items not able to check out all cards ok acount not suspended has eney one got any answers

Aggressive request for refund from a buyer……..

I have had quite an aggressive request for a refund on a pair of sandals. The seller says I didn’t put the width in the description and they are too wide. I included the sizing in the item specifics and also posted photos of the label on the box, cle...

Private seller / Service Metrics email /Item not received rate

Hi , the current way that show your goods are delivered doesn't work for 2nd class post. Unless the buyer clicks goods received or the post person scans the larger letter, which often both doesn't happen. it is class as item not delivered. Although t...

Promotion Listing

I don't have the option to promote my listing.

Postage

Hi I didn't want to use the postage option that ebay selected being the cheapest, as the item was worth £200 so I went to the Post Office and paid for Special Delivery. I have let the buyer know the tracking number and I have updated this in on the i...

How to Manually add tracking number ?

I haven’t used prepaid label so how do I manually add a tracking number? I’ve clicked on Actions tab under orders but there is no option to add tracking number

Simple Delivery

Does anyone else object to ebay forcing sellers/buyers to use only ebays selected carriers? I find Yodel far more reliable, faster and with clear tracking but they are not included in Sinple Delivery!

Bought a 3d resin model

Item arrived in February and several pieces were missing, informed seller, who said didn't know how that happened and if he could not find the pieces he would reprint, since then I have contacted the seller politely asking where my pieces are. The se...

Refurbished on Ebay phone with 1 year warranty

I purchased a moblie phone in February which stated refurbished on Ebay coming with 1 year warranty. It has now gone faulty, i contacted the seller re warranty repair and was told there was only a 90 day warranty! how convenient.How do i persue this ...

Refunds

Hello, I have a problem with a buyer, he decided to return it, he told me that there was no picture on the monitor, I replied, how come there is no picture on the monitor? I have evidence that my product works perfectly, before I sent it, it worked, ...

Advice re unresponsive seller

I need some advice please from the community, over a year ago I bought a battery for our Dyson V6 cleaner that carries a 10 year warranty according to the sellers advert (still there). The battery is starting to fail, so I messaged the seller(Yosemit...

The seller is having challenges with delivering my item

Hi. I recently bought an item and the seller contacted me and told me they're having problems with the address I provided. They informed me that the address I provided is not valid but it's the one I've used since I opened my eBay account. I successf...

Someone else fraudulently using my address as their return address

I've recieved several 'returned' parcels where a buyer has recieved the wrong item and returned it to seller - but the seller has used MY address instead of theirs! Am unable to report to ebay via the automated chat. waht can i do?

EBay sharing my email address with delivery company

HiI have asked EBay not to share my email address with delivery companies but they have failed to comply and customer services have stopped answering my pleas. When I post goods I never have to give an email address for it to be delivered so only see...

Simple Delivery Charging too Much

I have scheduled a listing for something that will cost 87p to post but SD is imposing £2.72. There is no custom postage option to chose. Another listing DOES have custom postage so I could enter the correct rate.Is there any sort of work around ? I ...

Wrong size advertised

Hii purchased a dress which was advertised at a size 12when i tried it on it was too bigwhen i looked at the label it was a size 12/14the seller would not let me return it because she said she was a 12 at it fitted her perfectly

Postage costs

My parcel is larger than the medium measurements-how do I change it to custom sized?

simple delivery

I have given up on ebay due to thier enforced simple delivery, anyone else that feels the same way should repeatedly complain to ebay (as I have been doing) the more complaints that they get they might even realise that this system doesn't work, ther...

tracking

posted items to USA on the 23 of july.but show as dispatched on tracking also tracking does not work on royal mail tracking anyone know what wrong as buyer is chasing for information

Postage fees

Hi there. In choosing my postage carrier as a seller, do I pay compensation in addition to postage fees?

Buying bladed article, asking for credit card, don't have one

Want to buy lawn Sheres asking for credit card to verify age don't have credit card

"Post from postcode is not valid" error

Hi everyone. Last night someone bought a product I was selling. Obviously I went to send it. When I tried to get my label though it didn't let me have one. Instead, an error popped up saying "post from postcode is not valid" my postcode is accurate a...

Holiday mode

Is there anyway I can turn off all my items as I am going away

Item returned but return case closed

Hi.I returned a purchased item with the time frame specified. I have the receipt of item returned plus also DPD text messages stating the item gas been picked up and and another message stating the item has arrived back with the seller. I have now re...

Collection Issue

Good Morning, my buyer bought a collection only item and is being very difficult regarding arranging collection. I had previously given them days and evenings when I was available but they do not respond. Then out of the blue will say can I come now?...

Returns and Refunds

So a Buyer bought from me and they got the product and reported it so the listing got taken down them they subbmitted a return and refund so I gave them the refund. Ebay closed the case its been 6 days and they still haven't posted the item yet I've ...

Reimbursing a seller after a refund has been issued

Hi, The item I sold took forever to get to my buyer, so we agreed it must have been lost / taken and I sent her a refund. Since then it has been delivered, but I can't find a way of her repaying me the refund amount.Any assistance / ideas would be gr...

Postage label

Any help would be great thanks I have printed off a posted label But decided to upgrade the buyers postage and send special delivery.Now I have no option to cancel the original label and and the tracking from the special delivery any help would be gr...

Simple Delivery costing sellers money

There is no Post Office within 5 miles of here and as a result I have to get the postie to collect packages. I lose 30p on every item I sell. eBay suggests I put 30p on every item I want to sell but 30p on the items I sell is usually enough to put po...

Sold an Item posted 1pm next day . Tracker not updated

First time Selling in a Long time. Next Day recorded delivered 1pm next day like the Buyer wanted. Can't get a hold of the Buyer and when looking up the Royal Mail it was sent to closest to them. The Post office Number doesn't exist and they have Ver...

How to turn off Simple Delivery?

Haven't sold on ebay for a while and see the emergence of 'Simple Delivery'. I get it, it must be really convenient for some people, but I don't want Ebay to automatically charge for and provide a postage label to print and seemingly there is no way ...

simple delivery size

I am a private seller and i have motorcycle forks to list but its over 61cm in length , No good for RM parcel size so if i reluctantly use evri as my only postage option should this be ok or does the 61cm apply to evri with simple delivery?

Resolved! Postage Fees

Hi out there,I recently sold an item and bought my own postage for my package from the post office (£2.70), but I see that eBay has charged me and subtracted the same amount from me seller fees, so in effect I have paid twice for postage.Can anyone a...

Hi i just made an offer for a item and they have accepted it pressed confirm to pay but e bay wont

Just won a bid for an item pressed confirm and pay but e bay won't let me

Resolved! Offers from New Members

Hi, I seem to be getting offers from new members with zero feedback, who have only joined on the day of the offer, location is Australia, and postage address is in UK. I don't believe these are genuine buyers. Is anyone else having offers like these?

New accont problem

Jeep getting network error saying not connected to Internet when I am and invalid token messages. I cannot access my listing's or list anything else. Tried app and browser and updating password. Any ideas

Sending items

Why oh why does eBay not allow me to send my dispatched items via impost.It is a tracked service ! And the tracking information is better and it's more convenient. Instead I am limited to queuing up to send my items Waiting for my post office to open...

Delivery service incorrectly listed

I sold an item tonight and went to print my delivery label from eBay without realising it was for Evri. As that is if no use to me as there as is not an Evri depot for me to use, I have bought postage from Royal Mail and the item week be posted tomor...

Sending large item.

EveningTotal newcomer to selling here. I just sold a large light fitting which I described as extra large parcel up to 30kg and up to 150cm in length. The delivery charge calculated was £13.63. However when I took parcel to Parcelforce they say it is...

HOW CAN I SEND AN ITEM MEASURING 1.1 METRES IN LENGTH BUT ONLY WEIGHING 1 KG, IE A GOLF CLUB

I AM TRYING TO LIST AN ITEM, A GOLF CLUB. THE PARCEL WILL MEASURE 1.1 METRES IN LENGTH, BUT ONLY WEIGHS I KG. THIS IS NOT POSSIBLE BY THE DIMENSIONS ON SIMPLE DELIVERY, WHICH APPEARS TO BE MY ONLY OPTION NOW. WHAT HAS HAPPENED TO THE OPT OUT BUTTON? ...

Ebay Customer Service and Simple Delivery

I'm trying to list a beer mat, but Ebay's 'Simple Delivery' is trying to tell me the postage label will be a large letter, when in fact I know it will be a small letter. Furthermore, Ebay's automated assistant doesn't understand me and when I ask to ...

app

was on website and given a link to scan from phone and install app on phone. Promise of a £10 voucher. How do I get the voucher. Installed app and all reference to the voucher disappeared!

What can you do when you've sold an item twice by auction and rhe buyer hasn't paid!

This is the second time I've sold the same item and the buyer hasn't paid. I will no longer use eBay as you don't care about buyers not paying, I also think you're misleading sellers and buyers by leaving items up as sold when you check for previous ...

Deleat draft

How do I delete a partially completed draft no longer required.

Resolved! UK Private Seller Global Shipping UK Cost

Hello, I have read the Global Shipping Program and looked on the forums but cant find the answer to my particular question. I have some items that I only sell in the UK but are around £6-7. The postage I charge is £2.99 but if someone buys more than ...

Do many fake Pokemon cards exist on ebay?

I recently got back into collecting cards after nearly 20 years of mostly quitting (due to having no one to trade all my duplicates with), and have been buying some packs on ebay, at rather good prices I might add, meaning not scalper prices. Not CHE...

Wrong price

Hi there, so I sold my item for £20 but only received £13? Done it with my previous sale Iswell?

Age verification

I received a text message after buying some coils for my vape pen saying I needed to show some identification to verify my age. Usually this seems to be done automatically. I am cautious about giving details to some unknown verifying service.

International postage

I have had an item bought from me today and I was not aware my listing had an international postage option to which I buyer from Germany has purchased, the postage is only £2.75 which has been paid by the buyer, is there any other costs that I’m goin...

Confused 😕

I had an item sold on the 17th July. On the 20th it updated and told me that it had been dispatched when the order is still in my living room...so I left it until now thinking I must of messed up somehow but it's still saying dispatched and irs also ...

Posting a tube via Post Office

Just created a draft listing for some model railway tracks. I have packed them in a cardboard tube that is 80cm long and meets the diameter size for Royal Mail tube service. But there is no option in the Simple or Custom postage options for this on E...

Using eBay balance

I’m in the UK. Can I use my eBay balance to buy items from overseas? The option to do this seems to have disappeared from my payment options at checkout when trying to buy an item from the US or the rest of Europe.

Sold item without advertisement but charged advertisement

Sold 4 graphics cards worth of £2200 sadly been charged £231 advertisement fee on top of my wooping %12 final fees. I spoken with eBay explain myself they said they will cancel this for this time. (as i accidently press promote and close promote adve...

Problem with images loading -relisting them as Fixed price

Whenever I relist items as Fixed price items when i've had them for auction. The image stays as a unloaded image. However, when i click open image in new browser window the image does show up, it is there. It seems like e-bay isn't able to load them ...

Shipping a bike

Originally listed a bike as collection only then I was asked to ship it. Is it ok if I ship it via a courier outside of the eBay service as long as I use a tracking service ? Thanks

Postage cost s simple postage

Hi there,I’m very confused with the costing of simple delivery. I’m a seller for example I’ve put £2.70 for a large letter for the buyer, the buyer has paid that amount, but says they have chosen small parcel which is £3.38 so I’m paying out of my ow...

Combined shipping

Original order form listed items from same buyer so you could combine shipping. I just combined 2 magazines by using one ebay postage label. Now the 2nd item is not showing 'dispatched' and there's no way I can mark it dispatched. Will I get paid for...

Selling

I have some vintage collectibles which are miniature golly dolls, are they allowed to be sold on e bay or is it deemed sensitive

Buyer damaged the item

I sold an item which was delivered to the buyer over a week ago, today he's claimed that the item was delivered damaged and the case it came in was also damaged. I know for a fact that it's not the case. Is there anything I can do ?

buyer problems

I sold an item which was for collection and the buyer asked me to store the item for a few weeks, eventually it was 5 weeks. The buyer arranged several dates for collection then cancelled them with a collection of excuses. The buyer has now sent me a...

Evri shop Refusing to accept packages that don't fit letterbox-size

Hi All, Just thought I'd share this and add it to the Simple Delivery debacle. I just tried to send a few (single) golf clubs (both boxes well within Evri's size/weight limits, and something I've done at this shop dozens of times before). The guy beh...

eBay Javascript is impeding data entry

For a while now I have experienced several issues with eBay not being able to keep up with my typing speed.Apparently, eBay's JavaScript code is reading the content of a text field, processing it (slowly) and writing it back - On EVERY keystroke.Unfo...

Sellers not allowing offers or bids

I seem to have several sellers now stating “ This seller is not accepting offers or bids from you” for no reason at all,the last because I said I couldn’t really afford it but Thankyou ..politely !why is this happening,especially with sellers I have ...

Simple Dilivery

I want to know about simple dilivery

EBAY goods descrition

What has EBAY done !!! - When I click on an item to look at details I open this horrible looking page similar to a "Fliter" page. Its absolutely horrible and I think I will look at other on-line auctions rather than EBAY.

Auto declined offer

I had an offer auto declined that I would like to accept. I would like to get the potential buyer details so I can accept the £750 offer please.

Ebay not interested in fraudulent listings !

Why has ebay made it almost impossible to report fraudulent listings ? I regularly try to report the same scammer who uses ebay motors with listings and adverts stolen from other users and websites, but ebay tell's me their A.I assessment says there ...

Item returned for a refund, but eBay tracking says it hasn't been posted yet

I returned two lipsticks to the seller as I believe them to be fake. I wrote a long email and attached photographs to support my claim. The seller sent me a return label and I duly returned the two lipsticks using this. I have checked the tracking on...

Resolved! Advice around sanction for alleged breach of eBay policy.

Hi, I have run an eBay shop for almost 23yrs. I have a 100% Customer Satisfaction rating. I have been accused by eBay of breaching policy by attempting to arrange a sale outside of eBay and have been sanctioned around this alleged violation. I have t...

Cofirmation of receipt

I have been contacted by the seller to say I need to confirm receipt of the item so that he can get paid. I can't find anyway in the order details where I can confirm receipt and there is nothing about this in the online help. Needless to say the cha...

Resolved! Postage size not available (UK)

I am trying to list a motorcycle seat that is 90cm long and 3kg in weight. When I got to the postage options the largest option it gives me is Medium Parcel 61cm*46cm*46cm. I have tried adding the seat length into the Item Specifics but it makes no d...

Simple delivery

A note to all small non business sellers, you've no control of the postage on your account, Ebay don't tell you how much postage has cost you, its also near impossible to calculate the fees your buyer is paying, IN SHORT, DONT BOTHER WITH EBAY , they...

Resolved! Postage label

Why am I getting charged for a small parcel at £3.35 when the buyer has paid for a large letter at £1.55. The item is only large letter size. That is what I chose. I don’t understand. Help please…

Fake Tiffany&Co

I bought a bracelet in November 2023 for my daughter's 21st birthday. Due to the nature of her job she couldn't wear it regularly as jewellery was a hygiene concern. Since leaving this job last month she has worn it everyday. The bracelet is clearly ...

Bought item but didnt pick up

I bought item , it was delivered to local shop, i was sick and missed deadline to pick it up so it went back and seller received it last week, and has no clue what to do.i contacted support but no answer. Chat online is just nonsense AI and no more a...

Preorder item

Preordered item 4/12/24 to date no item received after numerous attemps to contact seller, ebay saying cant help as out of 30 day,period. Sellers print sugests that there might be a wait yet no release date supplied as seller says manufacturers somet...

Issue with Postage

Can anyone tell me how to override Simple automated delivery labels? I have posted 4 items together, refunded postage to buyer and sent a parcel outside of Ebay. I have the tracking details but can’t find anywhere to fill in because of the Simple Aut...

Buying items that don't have a picture or detailed description.

If a seller hasn't posted a picture or given a description on the working condition of something and you buy it and it turns out not to be working or not what you thought it was can you still qualify for a refund?

Buyer dispute

I hope someone can help. I sold a ring that was not worn. The buyer received the item undamaged. They now have requested a refund because a stone fell out after they wore it. This is not my fault. I can't predict if a stone will fall out. The buyer h...

Posting sold items

I am unable to go out to post my sold items and need to arrange collection from home. The new automated system doesn’t seem to show this as an option anymore. Any ideas?

Offer accepted, buyer not responded.

I've had a listing on for around a year, I forgot it was still live.A buyer contacted me to ask for a best offer as they were going to be in my area and could collect. They offered a cash deal that was too low. I gave a price and said PayPal only. Th...

UNHELPFULL EBAY

It would be nice if eBay actually studied the case rather than using default terminology and a best fit scenario and Ai. You’ve stated that the buyer has found the item not to be as described. What does that mean exactly. It’s just a confirmation of ...

Wow things have changed Postage labels ?

I've not sold on ebay for a while; things have changed! I have successfully downloaded Royal Mail postage label, How did I pay for this ? How much did it cost ? It does not have the weight of item on label or price ? I got an auto email from ebay, It...

Returns

Received a pair of returned sandals back , new’ absolutely stink of smoke which is not acceptable , no option to complain just to refund buyer , what can I do ? Regards

Seller sold phone with 1 year warranty, not honouring

Hi, I purchased a Samsung phone in October 2024. However through no fault of my own I've started getting a "camera failed" error. My phone was sold with as having 1 year warranty through the seller. I had contacted earlier in the year for a different...

eBay's courier does not handle my type of item. Help!

I have sold 4 x car tyres. eBay chose Parcelforce as the courier. Turns out Parcelforce will not handle car tyres.I am stuck. I have tried the online "assistant" and it keeps talking about returns. This has nothing to do with returns. I tried asking ...

Offer accepted but ebay couldnt process transaction

ebay notified me that they can't process my buyers offer and they have contacted them to say so. Ebay advise whilst I wait for payment others can still buy the item or make offers and I can sell to someone else if I want to. Anyone know what's going ...

Postage of Large Letters with less than £20 Value

I’ve got a lot of small items to sell, that would either fit into a normal or large letter. Now I find the only option is the £2.72 Tracked Large Letter via Royal Mail. The Untracked £1.55 option has gone , when this covered us up to £20 anyway. Many...

Code

Buyers friend collected the item, but I wasnt given the collection code. I have sent the buyer messages but I have not received any replies. What.do I do?

Seller didn’t pay enough postage I had to pay additional fee

Hello, I recently purchased an item the seller didn’t pay enough postage and I was fined £3.50 I am requesting the £3.50 partial refund but the seller is saying eBay will not let him do this? I am happy to keep item just want the fine payment back. C...

entering posting options in advert

I normally post my items through Parcelforce but it wont give me the option. When I click on Royal Mail it will only give me small or medium packages. I need large. Please help.

Re listing items

Hi can anyone help me since eBay changed to sellers not having to pay for postage and it’s now down to the buyers I am constantly having to relist all my items every 7 days is there a way round this … before it was about a month b4 u had to relist th...

'INSERTION FEE' WTH

OK, so can anyone tell me what this ' Insertion fee' is all about please? I was wandering why not alot of money was coming through my account when I have been selling a few things lately. So I looked at my payments list, went down it and there's 60 y...

Suddenly charged a small fee

Hi, I haven't used my account in over a year, but I was just charged £2.45 by eBay, and I'm not sure what for. I can't contact eBay because all I get are chat bots who know nothing. My bank statement just says EBAY C *then some numbers* -£2.45 INTERN...

Where do I make a complaint about a coupon offer being misleading?

I want to make a complaint that the coupon for £5 off if the "total" value is above £50 is lies. I went to make a purchase today for an item I wanted and ended up canceling the order, as apparently it's not the total amount (as it says in the APP!) b...

Price Query

I accepted the sellers offer of $359 but in my $430.84. This is before shipping and taxes to the UK from the US are added. Does anyone know what the issue might be?

Resolved! Cancelling an order (after cancellation declined)

Hi, I purchased an order that showed the arrival date to suit me fine. However the seller later contacted me to state this date could not be met as the item ships from his shipping partner. Although I initially cancelled the order, this cancellation ...

Link in purchased goes to the wrong item

I purchased an item and just had it delivered. I am not sure if I have made a mistake or the seller misdescribed the item. When I click on the item picture in my purchased list it goes to a different item. How can I stop it redirecting as I need to c...

Refund

Please can anyone help.I bought an ebike in January of this year ,I was told it would arrive at the end of February. In April we received a child's fold up bike ,nothing like we ordered. The seller arranged pick up and I have proof of collection. The...

I am trying to sell my vintage cutlery set. I can see others on the site but it will not accept mine

I am trying to sell my vintage cutlery set. There's other on the site but it will not accept mine

Marking item delivered

I’ve bought an item and received it. Paid by PayPal. I can see the money has left my bank account to PayPalThe vendor wants me to mark it received but I can’t see how to do that. He tells me there is a tab but I can’t see it. He’s getting annoyed at ...

Resolved! Higher bidder but didn't win..

Hello,Just want to find out what just happened, my highest offer was 311.99 and winning one was 307...I bidded 311.99 a minute before the end as I usually do ( and probably most of us). Figure is showing above but didn't win....

My money was returned to the old card that I have not used for more than 8 months and I want the mon

My money was returned to the old card that I have not used for more than 8 months and I want the mon I would like you to kindly deposit it back into my new card. I have updated the information.

photo sizes pixels is it a glitch or are ebay at it again

today i cancelled 10 listings with the intention of relistingwhen i atempted to relist all of them came up with photo errors needed to be 500 pixelsall were 680 x 480 all had been relisted numerous times before with no errorsended up having to save e...

Postage selling

Is the postage scan code still viable if you haven't sent the parcel by the date specified when you have sold an item? I missed the post office today unfortunately.

Rude seller, has not sent power supply for purchase

Hi there.I'd welcome some advice. I purchased a piece of used audio equipment last week (£155). The seller messaged to say he had forgotten to send the power supply, but did I really need it? Obviously I answered yes, as I cannot use it or check if i...

Seller. Item delivered but not received.

Infrequent seller here. Item was delivered with proof of delivery photo at front door. Buyer says item not received, possibly stolen from 'safe place'. They went on live chat and was shown delivery photo, told by Yodel that seller needs to take it up...

SELLING . How can i change to ebay.co.uk from u.s site without having to close my account first?

I am selling on E-bay, but although my details have my UK address & selling distance from me, i am lost. All my items are listed on e-bay in U.S. $ (dollars) instead of U.K. £ (pounds). Is there anyway to avoid having to close my account & start from...

Postage

I missed a organised pickup for a item i have sold, so I personally sent it the day after. It's under a different tracking number i have contacted the buyer with the details. How do I update Ebay that I have sent it as I presume I won't receive the f...

Argos

Have just bought a long skirt using click and collect but Argos stores not included in options - had to select a local post office - this seem very inconsistent to me. Any ideas as to why

Selling an item

HELP I’ve received a bid on my item. How do I accept it and end the item so he can pay??

Packlink eBay Yodel..

Hi..I hope someone would advise me.I sold an item via packlink eBay yodel.It was delivered to an incorrect address.The buyer informed me of this straightway..the tracking was showing someone else's front door.I gave the buyer a refund.Case is closed ...

Incorrect return label

Hi, I ordered an item from a seller, it arrived and was completely incorrect, not as described and the packaging was damaged along with some items missing. I requested a return which was accepted and the seller sent a label but when I took it to the ...

Simple Delivery overiding option to use LETTER & overcharging for LARGE LETTER

I can see many complaints about how Simple Delivery is actually delivery due to labels not printing or Q code and barcode not scanning onto the Royal Mail Horizon system. And now can also see many complaints that it is OVERIDING the option to list an...

Incorrect

What can I do when I haven't'received my item and the seller won't refund me. The package has been returned to the seller.

Postage

I’ve got a parcel to post it’s a tube but the dimensions are 220cm length but the parcel force postage says max 150cm what do I do

Being Misled By Customer Support A Number of times

I Sold A Mirror, During the ITem being with the Courier they damaged it, so the customer sent me images over too show me this. I contacted the Courier company to file a Claim but they was not helpful at all with the matter. So i asked Ebay Too Help w...

not able and do not want to use simple delivery

hi, i have had online chat with Ebay and they cant help me. i am a private seller and i have an item to send which is over sized and weight. there is no option for custom postage showing on my iphone or PC.i stopped selling expensive items on Ebay li...

Selling on eBay motors

Why can I not sell on eBay motors

How to contact customer services about nectar points taken off account

Ho who I contact customer services about nectar points being taken off account, there doesn’t seem to be link

Buyer paid cash - can't mark as paid and collected

Can anyone help with how to mark an item as paid and collected when paying cash, I dont have the option to do this and dont know why

Refund

I bought a watch charging docking station that's stopped working it is out side the money back period but seller offered me a part refund and now won't get back to me or send it .....what to do .

Buyer protection fees

Hi I wanted to buy an item from ebay yesterday and at the payment stage i see a payment for buyers protection feeAs i did not need any buyer protection i chose to not buy the item as there was no option to opt out of buyer protection fee what should ...

DODGY BRAKE DISCS THAT ONLY LASTED 3 MONTHS

Bought performance brake discs and turns out they are faulty and warped discs within 3 months. I wasted £900 as they are not wanting to swap them for 2 new front discs. Avoid them at all costs as they won't give a replacement of the item is very poor...

Combined postage - Simple Delivery

Not had any problems with Simple Delivery so far....... but now have a customer who wants Combined Postage and as I am not allowed to send invoices anymore, not sure what to do, phoned Ebay but still none the wiser!!! Help please!!

Collection in person

Hi all,I would like to know what is the eBay protection window in the case of a purchase when the payment was already taken (rather expensive item for £350), but I can only arrange collection 6 weeks later due to the distant location of pick up. In c...

Getting paid

I have posted an item out not realising that I had to print the label out , I paid for it to be tracked how do I get in contact with eBay to get payment for the item which the buyer now have and I have not been paid for? I keep speaking to a robot

Royal Mail scanned pick-up incorrectly

Hello Royal Mail scanned my item incorrectly and marked it as ‘item wasn’t available for pick-up’ even though they took the item from me. I contacted Royal Mail and they confirmed the above and assured me it will still be delivered. Because I now hav...

Compiling a Newsletter

I was investigation the idea of a Newsletter when I spotted this. Rather unfortunate typo. AI didn't spot that one but it spotted what I wanted to show on a door mat! Enjoy your day. What you need to know Creating shop newsletters is a great way to l...

false advertising

To who it may concernI have an issue when using ebay when i search for items to buy recommendations pop up showing the things i put in search barThe price advertised on these recommendations are a certain price then when you click that item to purcha...

Used my own labels not simple postage how will I get paid

I have used my own labels and postage due to simple postage not working properly. I didn’t use the eBay labels so how will I get paid. The items have both been delivered but it still shows as dispatched only?

Item not arrived. Seller has removed themselves from ebay

I purchased a iterm from Ebay over a week ago and still not arrived. I went onto my purchase to contact seller regarding this .and for some reason the seller and my purchased as dissappeard. There is nothing in my history regarding this what can I do

Resolved! Returns

I am in the process of returning some furniture, I paid £100 for a courier to collect it, can I claim any of this back, as it was wrongly advertised and damaged

EBay have changed my listing

EBay have changed my listing to their terrible postage system which I was warned about. I’ll change them all back. However I have had an offer today on a book that I don’t even own. EBay have changed the photograph on the item I have for sale for a c...

EBay postage rip off

Please eBay stop this rip off postage system. I can post an item for .85p and you want to charge £2.94???

simple delivery haha joke

Simple delivery, far from it, total mess up. What a joke. Didn't even notify me or ask permission when they changed my listings.Time to walk away I think.

Payments on hold

So I've sold a card and I am still waiting for my pay since last week but its been on hold since my account was restricted, but once I contacted an agent and they said they would guarantee that they will finish in the verification in 3 days time it's...

Payments on hold

I got a message from e bay telling me my payment s are on hold until I authenticate with photographic proof who I am. Iv done this twice but it’s still asking me to do it again

Refund

HiI made a payment on eBay with Klarna and the payment from my bank was made but it didn't appear in the Klarna app and it doesn't appear here in the eBay app in my purchase history either. I also contacted eBay and they told me that the purchase was...

Fake items

Hi can anyone offer any advice what happens if I suspect the item I have bought is actually a fakeWill eBay step in ?

Odd size package

I have a lightweight bedrail which boxes up at 75cm * 30cm*6cm. I think Evri has an option for this however I can't seem to access it when setting up the item for sale. Any ideas?

Collection in Person

I want to list a very heavy puppy gate for collection. The recommended postage is this and has a locked sign on it, yet the app asks me to choose 2 different forms of postage before I can list it. How do I get around this?

your payment could not be completed

hi ebay seller and also buy on here as well. have a transaction where i made offer and seller accepted all good until this point. then tried paying.every time i try to pay i get your transaction could not be completed, this is across 2 different card...

Buyer getting message saying I don't ship to Hong Kong

I've signed up to the global shipping programme which includes Hong Kong in the list of applicable countries, however a buyer is getting the message "the seller does not ship to Hong Kong" How do I resolve this?

Agent to call not available

Ebay have sent me a request to refund because buyer doesn’t like item.That’s fine my listing says no returns but ebay recommends I do.Im not going to.Buyer contacted me previously asking me to refund because customs won’t let item through because of ...

Account restriction

My account has restrictions on.it for selling. I'm still allowed to purchase items but not allowed to sell and I don't know why. I've tried contacting Ebay but no joy at all. They say check my messages but there's nothing there as I haven't sold anyt...

eBays Customer Service level been awful recently

Hi, We have been a member of eBay for 23 years and over the last year the level of service (Customer Service) has been without doubt the WORST it has ever been in this time. No one seems to care about our issues, generic replies, i've even got cases ...

Getting Paid

I have sold over 20 items during the last 2 weeks and ebay have not paid me for any of them. Is anyone else having this problem with ebay?

Contact Ebay

Hey Everyone,I have had this account for an year now. Got good feedbacks and delivered best to needs. In between I had a few defects due to unseen circumstances related to Medical. I cleared them with eBay. Now it's been over 4 months and I still can...

When buyer arranges their own courier

I’ve sold an item . Buyer is sending their own courier to collect it … so I have no tracking number to upload … how do I guarantee the funds will be released to me .. once the buyer receives

Selling fees ?

I have had a message saying i owe £7.99 sellers fee....i have never sold anything on e-bay, i have listed 1 item for the 1st time last week that never sold, so i deleted it. Won't let me messaged them to explain & the chat-bot is an idiot, that can,t...

How do I mark a return item as sent, as a buyer

I bought an item which was faulty and requested to return it for a refund. I posted the item back to the seller 10 days ago. I cannot see any way of marking the item as posted. I have only 2 days left before the shipping deadline to mark the item as ...

Cancelling an order

Sold an item today which has not been paid for. Buyer has now asked to complete outside eBay I’ve said no and is now asking for extra videos of the item because he’s realised I don’t accept returns. I feel I’m being messed around am I within my right...

Is there a way to see which of my items are now Simple Delivery?

Hi everyone, Can anyone advise if there is any way to see which of my items have been switched over to Simple Delivery without going through each one individually?Many thanks.

Seat belts

I have been sold seat belts that do not fit a landrover and I'm having trouble returning. They keep offering a percentage off and telling me to sell them on to some else this has been going on for weeks what should I do. How do I contact PayPal direc...

Niusance

Every time I log onto ebay I get a notice asking me to download their app onto my phone. I dont want the app on my phone, I use a computer. Is there any way that I can stop getting this message eveytime I log on.

EBAY policy changes

At the moment I feel that EBAY are changing their policies like Trump changes tariffs. So difficult to keep up with . Simple Delivery is a nightmare as EBAY allocate their idea of what postage should be which can be removed from reality. EBAY Decides...

Feedback number changed to k?

How long has the feedback number alongside the buyers name in search become k? ie 2k...4.8k etc.oneblankcard 100% positive (4.8K) I think people have been chewing the lead in their pencil for too long and it has addled their brain. LEAVE THINGS ALONE...

eBay Basic Shop

Is the eBay basic shop fee of £27.00 inclusive or exclusive of VAT?

Postage more expensive than buyer has paid. How do I correct this?

Buyer paid £5.00 post. Parcel heavier than expected so post will cost £13.75. Buyer agreed to pay extra. How do I correct this?

Auction £0.09 buy it now 99p?

I can't understand why I can't list an item for less than 99p - buy it now, but I can have an auction starting at £0.09.That's for both private and business sellers.So if there is just one bidder at £0.09 - he's won the item , why can't you list an i...

Buyer message me that item was not inside the box after 2 weeks

Good Evening Everyone,I did sold a item. packed and posted myslef. After 2 weeks buyer message me the phone was not inside the box. what would be the best course of action to take. any suggestion would be much appericiated.

Ordered and paid then purchace disappeared

I made an order on Ebay 21/07/2025 and paid for it. Received an email confirmation for Ebay showing my order number. When I click on tracking info I get an error. Went to check my my purchase and to my shock it's not even there. So I paid for an orde...