Seller News: December 2025
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Forum Posts
Hi does anyone know how to put an extension on posting items im snowed in here for the last 4 days
Hi does anyone know how to put an extension on posting out items as we have been snowed in for 4 days and snow is just getting worse and help would be most grateful thanks in advance
Incorrect package length for courier
I've just sold an item and was going to print off the label, but noticed that the package that I want to send is longer than the stated measurements 61 x 46 x 46cm (my package is 180cm x 15 x 15 cm). When originally listing the item eBay 'calculated'...
Cancel postage
Wint let me cancel but No technical issues reported
Delaying postage
Hello the buyer has requested i delay postage by 5 days as they are away. Im happy to do that but will it affect my rating as a seller as ebay asked me to post in the next two working days
Posting to northen Ireland
Hi all, ive just sold an item to someone in northern Ireland, it's going with royal mail, do I need a customs label .
Please help. You are only hope.
Hello people of the eBay forum. Please help me. I purchased a ring on the 7th December from America, it was shipped to my place in London, however i had not listed my flat number. Evri have been completely hopeless, I really have tried but it seems t...
Can't post to Northern Ireland
Hi,I listed an item for sale and selected the Ebay recommended option of Yodel tracked delivery. A buyer in Northern Ireland now wants to buy the item but is being advised it's not possible to post to NI. I've checked on Google and Yodel do deliver t...
Need a get a call back from an agent
Need to get call back from an agent
Delivery of packages that exceed couriers maximum dimensions
I sold a pair of cross-country skis & specified free collection. It turns out the buyer is in Scotland so they need to be sent but, being skis, exceed the maximum dimensions for postage or couriers! What do I do?
simple delivery parcel for pick up by royal mail has not been picked up for days after scheduled
simple delivery parcel for pick up by royal mail courier has not been picked up for days after scheduled , should I continue to wait , label has been paid for and printed online , yet I am very aware of the e bay red overdue messages on the site , it...
Pre paid
How do I recover an expired pre paid postage label which has expired
Buyer received the item I sold but still shows awaiting delivery on eBay
Buyer received the item two days ago but still shows awaiting delivery on eBay and so I cannot get my money. Buyer asked me to deliver via Evri even though I had a prepaid label from Royal Mail. I paid more postage using Evri but I wanted to help. No...
Delivery address
Hi All i have purchased an order money has gone to the seller, but they can not print off my delivery address and said i had to conntact ebay which i cannot seem to do. can someone advise me on what to do
Dhl collection
Hello! Any advice on how to change a dhl collection date, I've tried calling them but just get automated responses.
Simple delivery
I have sold 3 items to the same seller, how do I only charge them 1 set of postage
Postage to Northern Ireland
Can I post a small package to Northern Ireland? The address has a postcode. The buyer says my listing says I do not post to NI but I have done before. Can I send via eBay’s simple delivery via Evri?
data entry clear books making tax digital individual transactions or weekly summary?
looking at using clear books for MTD but if I connect it to my bank then it imports the ebay payouts (which have already had the fees/ postage labels deducted) . At the moment I do monthly print outs from ebay and record my gross sales then deduct fe...
Simple Delivery really doesn't live up to it's name
So, for two weeks now, i've had to cancel orders on items, then add an extra charge to non-simple delivery charges, as the simple delivery function is not automatically discounting the P&P. Because i can't change the simple delivery charges myself, t...
posting items
how do i choose what postage i want ebay is just doing it for me automatically i don't even get to see how much im paying
policy violation
eBay item number:157534170528 which is a Video-2-pc DIY Video Capture Kit. for Windows 11, 10 8.1 8 and 7 which had a buyer but i mistakenly put in a wrong postal option and asked buyer to cancel to correct it. next thing i was issued with a policy v...
Resolved! UK Shipping specified but International buyer purchased
Hi there, I’m a seller based in the UK and specified on an auction I would only post to the UK, however an international buyer has won it. They enquired if I would change to international and before I could answer they have purchased and specified a ...
Glendale Illinois: Item stuck?
I placed an order for a parcel to come from the US to Europe.The parcel tracking say this has been delivered at Glendale, which I believe is the international hub. Has anyone else had an item stuck there? And how long on average does it take for the ...
Buyer has requested I delay sending an item by a month
I have sold an item via Simple delivery and just received a request from the buyer to delay posting for a month as they will be out of the country. I have tried to contact Ebay for advice as I would imagine I would be breaching the terms of the simpl...
Item couldn’t be delivered so need to resend. What are my next steps?
I posted an item via yodel store last week the item couldn’t be delivered. There seemed to be some confusion with the seller changing it from an InPost locker (it’s too big to fit) to another address. Anyway it couldn’t be delivered and was sent back...
Item collected not posted
A buyer purchased two items, one was collection only the second they opted for postage. However both items were collected and now my account still says I need to post the item. How can I get this flagged item to say it’s been completed. I have receiv...
SIMPLE DELIVERY DROP OFF VS COLLECTION ISSUES
HiAs a housebound eBay user simple delivery has been good now its mostly sorted, however one issue can still be a problem.When I make a sale there is an option to book a collection at right, pick a date and THEN go to print a label on the left.Firstl...
Simple Delivery supplied label for too small package
Good Day All.Just wondering whether I have a leg to stand on.Small plastic item, 3cm long and just too big to fit the 2.5 cm large letter limit, which ebay assessed it to be within. I sent it in a small box, well within the small packet category.5 we...
Posting large items
I would like to sell a large item but with simply delivery it only goes up to medium When will this change ?
Postage
A buyer has bought an item I was selling and when I went to go retrieve the postage label it says ‘No service is available’. Pack link is no help either? The buyer has paid for postage and the item and that’s all fine but I can’t actually get the pos...
postage
I want to sell an item and I chose option buyer pays the postage. After that I have done preview and there is free postage, I don't know why and I can't change it. I don't offer free postage I want buyer to pay for it. What should I do?.thanks for he...
Didn't send item using Evri as requested because I didn't want it to go missing.
Hi all - I didn't want to use Evri as the buyer requested as I knew it would go missing, so I used Royal Mail and now I can't show as Sent. Any help is appreciated as I can't get my money.
POSTING LARGER ITEMS
wHY DOESN'T 'SIMPLE DELIVERY' ALLOW ME TO CHOOSE A RATE FOR LARGE ITEMS. TRYING TO LIST AN ITEM WHICH EXCEEDS THE MEDIUM PARCEL DIMENSIONS. SO VERY FRUSTRATING!!
Hi can I ask something about refunding labels as a seller after it has been bought for more 30 days?
I’m selling a preorder item and I have sold about 70 of these items 26 of them were sold more than a month ago therefore I just found out that the label couldn’t be generated at all and I as a seller who spent 90 pounds on these labels has been sugge...
Buyer did not collect from Argos in time and the item was returned
Firstly, Happy new year everyone! Another first for me, I have an item that been returned as the buyer did not collect from their chosen Argos collection point in time. (No message from them and is a brand new account) How do I stand in regards to re...
Resolved! Payment
Ive sent off an item via special delivery i did not use the pre paid postage actually cost me more and got delivered in less than 24 hours as it was a pricey item so wanted to make sure all ok. Now the item has been delivered but i cannot say sent an...
How to combine postage with inpost
How to combine postage with inpost
Resolved! Courier cancelled prepaid label
Hi, my buyer has bought a prepaid label but the courier has cancelled it and I don't know what to do. Do I buy my own label?
Received an eBay package that isn’t for me
Hey everyone, so I received an eBay package (it says Marketplace Seller on it) that is to my correct address but the name on it isn’t someone I know. No one in my family etc has ordered anything. It was just left between my grate and my door, so I di...
Resolved! evri
Hi everyone, I’m hoping someone here can give me some guidance. My eBay Simple Delivery package has been stuck with Evri for more than a month, and I have no idea what else I can do. The tracking hasn’t updated in weeks, and Evri hasn’t replied to an...
Simple Postage doesn't offer signed for service to stop delivery drivers just dumping parcel ..
I'm looking to use Royal Mail Special Delivery for posting all my items as it offers tracked and signed for to stop over worked delivery drivers dumping the item on a door step and walking away, claiming it's been delivered. It allowed me to do this ...
Postage Label
I have sold an item whereby postage was to be paid by purchaser. However, when parcelling the package, I have had to print and pay for a Royal Mail 48 Tracked at £2.75.Why should I have to pay?
Posting by Special Delivery
Can anyone tell me please how to select Royal Mail Special Delivery as an option for sending sold items? I use Simple Delivery usually but would like to use Special Delivery for some items and can't work out how to do it! I have tried to request help...
Postage
On simple delivery can you still sent Royal Mail Next Day Special Delivery or would it just be tracked and signed
Postage
The postage clearly states that Royal Mail 2nd class for 0.87 but when I request label it gives me yodel for 2.87 . Why can I not choose my own carrier. Yodel is not wanted
Posting
I recently sold my bike and I chose collection but after it got sold the system is asking me to print the label and ship it I tried doing it but the couriers won’t take it. Is there any other options to send the bike in uk? Thanks
How do I request further funds to cover a postage method requested by buyer after listing was finish
How do I request further funds to cover a postage method requested by buyer after listing was finished?
Sold an item, shipped via different postage method.
Recently sold an item, couldn't change postage from simple delivery. Posted the item Tracked and signed for, free to the buyer for peace of mind. Messaged buyer and gave tracking number via private message. Item was received, funds still pending as d...
Postage labels
Hi guys anyone have problems booking postage labels directly on eBay if I book them individually one at a time the system works fine if I select more the one label to book the system will not do more than one at a time please advise thanks martin
Selected simple delivery and the buyer paid for postage. But there is no QR code or shipping label
Although the buyer paid for postage, now that the item has sold, the only option that seems to be available to me is to pay for a collection. This is significantly more expensive than the amount the buyer has already paid, and is approximately half t...
Heavy Lay-z-spa Postage
Hi there,Just wondering how folks are posting heavy items. I have a lay-z-spa for sale. It weighs over 30kgs (in the box). I’m trying to find a courier company that won’t charge hundreds to post it. I see that other sellers are offering free postage,...
Refund of unused postage labels
Please find below email from Jyoti of EBAY from 16th DecemberHello Trevor,Thank you for contacting eBay Customer Service. My name is Jyoti, and I’ll be assisting you today. I understand that you have contacted us regarding the refund for the unused p...
My buyer has paid for 'collect in person' accidentally and wants item posted; already paid for it.
Hi, need help sorting this: buyer purchased an item from me at auction and has paid ebay. Now realizes she chose 'collect in person' option, but needs item posted. How do I deal with this or does she need to do something, and if so, what ? Thanks guy...
Order cancelled but shipping label created before I realised.
Hi, a customer made a purchase and then cancelled again later on, but before I realised this, I had packed it and printed the shipping label. The system is now showing that I am unable to cancel the order due to having posted it, however I haven't po...
Simple Delivery is broken
I am trying to list a set of 4 badges to sell that i know will only cost me £1.55 to post, yet ebays auto system won't change the price from the £2.72 Simple Delivery feature. I have large letter selected yet it doesn't change to the lower rate.
Jamo D260 speaker
A two jamo d260 speakerParcel sizes66x40x30cm x213kg x2how is the package should be use?and which carrier and service should choiceand what is the cost?Parcelforce Express 48 about 13.63Parcelforce Express 24 about 14.83how do buy Extra Protection?ht...
Same QR code used for two parcels
Hello, We sold two separate items to the same buyer and posted them individually. Unfortunately, we mistakenly used the same QR code on both parcels. Because of this error, only one payment was completed. The second QR code expired and payment was ne...
eBay forces postage options for sellers - how do I change this?
I want to list a small, low value item. I want to include simple postage: Royal Mail Large Letter. Not tracked [value is small]. This costs, retail, £1.55.eBay 'thinks' I need a tracked service and wants to charge me £2.72. This is not appropriate.I ...
Resolved! How to mark an item as dispatched...
Hi, I sold 2 items to the same buyer and packaged them together - however, I'm unable to mark the second item as dispatched so am getting nagged to send something that's already gone! Any suggestions very welcome, mtia!
Resolved! Seller Postage Preference
Hi All,Quick question.....I have just sold something that I listed as free postage (seller pays, namely me). I expected to be able to choose the postage carrier as the seller offering free postage, but it has given Evri, whereas I would have chosen R...
Postage label
I have been charged twice for postage label I didn't print label but it said dispatched. Then I went in to print label and it charged me again can you help please.
Has eBay’s simple delivery changed ? Help plz
Hi can someone please help as I’m not sure what’s happened, has eBay change their simple delivery size limits, I can’t find anything about this on their website. I’ve used DHL simple delivery months and suddenly I can’t use dhl anymore due to it say...
Parcel stuck at parcelshop for Evri collection.
Hello, I've bought an item on the 18th of December and it was dropped of at an Evri parcelshop on the 19th at 14:25. Since then it has not moved. I realise that it is the Chirstmas busy period and that Evri's cutoff for Christmas day delivery is at 1...
Postage payments go where?
I have set the option in my selling options that the buyer needs to pay postage, yet I haven't received any of those payments, just the initial price of the object sold.I tried doing the prepaid postage label thinking that it was already paid for by ...
DHL eCommerce
Driver no show on 3 seperate occassions now. How can i speak to someone from ebay please?This is sadly my first sale too
How to set up combined postage
Hi, I have set up combined postage on my page but it is still not allowing postage to be combined and is still charging for 2 seperate postages, can anyone help explain, I have followed youtube videos and it is still not working.
Is there no longer a collection service for oversized parcels?
Oversize has now gone back to letting us chose a courier. But it looks like they are all drop off.They list some Royal Mail option which you can change to collect after buying the label. But they are for medium parcels and the item I am selling is ov...
Selling
I have sold an item that is due to be posted by 30th December. I have contacted the buyer and advised I will not be able to send till 4th they have said this is ok will this effect by eBay in anyway if not posted by correct time?
Postage Help
When posting an item for sale, simple delivery shows for 2 seconds and then changes to collection only. It has no option to change this on the page to simple delivery. I have removed collection from my business policies but this hasnt stopped it bein...
Resolved! Using An Alternative Postage Method To Simple Delivery
HiI had a recent order where the buyer wanted to ensure Pre-Christmas Delivery so requested I send via a Royal Mail Special Delivery service which I was happy to do.The problem is that I can only mark the item as Dispatched by generating the Ebay Sim...
Wrong item sent
I’ve sent the wrong item with dhl and need it to be returned. It’s not been delivered yet to the address they have. DHL have now told me to go through eBay but can’t work out how
Global shipping program
If a purchase from a USA seller and they want to ship to me in the UK using the Global Shipping Program what do I need to do?
Resolved! How can I set postage for items that are larger than the Simple Delivery options?
I spoke to an Ebay agent yesterday who advised I should start a new draft & "Custom postage" should come up, unfortunately it doesn't. If I change the courier options to Evri only, the system changes all of my items for sale to Evri only, not just th...
How TF do you contact Ebay when your problem doesn't fit their tiny selection of headers?
I sent an offer to a buyer, and at 03AM the offer was accepted, and I was charged for seven of the item, when I woke up and saw what had happened, they had (of course) already been shipped, none of the fields for return addressed this problem, so I c...
oversize parcel delivery not available on simple delivery???
I want to send a fishing rod but it is oversize for Simple Delivery is there an alternative to Yodel's collection only service. Simple delivery is very restrictive and not so simple..
Buyer selected a postage option that was more expensive
I sold an item and the buyer was allowed to select a more expensive postage option. Unsure how this was allowed, I got paid £2.99 postage and it cost £3.55. I know it's only 56p but its frustrating this happened.
Poster tubes - Ready to despatch a poster tube which is light weight, but....
Poster tubes - Ready to despatch a poster tube which is light weight, diameter is way less than max parcel size dimensions, but a bit longer.Simple post doesn't allow for this, but it should HOWEVER I am a 100% positive seller and buyer and I will de...
Resolved! Amending postage costs for excess weight before posting
Sold an item and it’s heavier than I expected through simple delivery. Used up to 2 kg it’s actually 6 kg. Can I change it or do I buy a different label. Not opened the postage label from simple delivery yet. Thanks.
Would like to choose my own postage option as a seller
I would like to simply post my items with 48 hour tracked Royal Mail but I don’t seem to have that option anymore, I have been away from eBay for a year now and everything has changed, I am old school and write my own labels and post by Royal Mail, i...
Did has wrong phone number
DPD has used house tel number not mobile so can’t get authorise code for authentication of watch delivery
Shipping to Stirling, Scotland
EBay is, apparently, saying they won’t ship to Stirling, Scotland. Any help on how I can remedy this please?
Payment request after delivery
Why are FedEx asking for import taxes for a recent order from Japan?
SD Postage
Hello, I've mistakenly set postage for an item I've sold at 1kg whereas it is actually over 2kg. The SD label is ready to print and I don't know how to change it before printing and posting. Can any one help please?
Resolved! Simple delivery problem - need to resend
Hiya,So I ran an advert for multiple items and sold one item, so far so good. I printed the simple delivery label and the item was despatched by Royal Mail. Tracking was provided to the buyer.Here is the problem, he actually bought 2 items and I didn...
Changing my add so that I send overseas
I have a customer who wants me to send a package to him in Italy from the uk originally I had uk only on my add so could not send it I took down the add and reposted it allowing international delivery and it’s still showing on there side that they ca...
How do I update tracking number on upgraded postage?
Hi, I advertised my item with RM special delivery, but eBay overrode this with simple delivery and did standard tracking at the point of sale. I've upgraded the postage by paying for it myself via RM but now have no way to update the tracking number....
simple delivery hand delivered
I sold an item and printed a simple delivery label but was able to hand deliver locally.The buyer does not require a postage refund but how do I mark the parcel as delivered.The buyer has the item and has left feedback as such.
Postage Rates
I have sold an item which was listed with £2.94 Evri delivery (price directed by ebay app), but the print Evri label is now showing as £5.58 so I will be out of pocket if I choose this. Can anyone explain what I did incorrectly and what my options ar...
"Free" international postage
I collect coins, and I buy quite a lot of them on eBay. Very often, if I see something I like, next to the price it will say 'Free international postage' - but when I check more closely, it'll turn out that the item is on offer from the USA, and they...
Evri parcel stuck at parcelshop
Hi everyone, I used simple delivery (evri) to ship an item to the buyer. The buyer missed delivery and then requested to collect it from a parcel shop. However when the item was delivered to the parcelshop it was addressed as "return to sender" so th...
Why Does eBay override UK postage ?
I've just sold an item to New Zealand, to a regular buyer. I posted the sale quoting 'Royal Mail - International Tracked' at £29.45 The buyer purchased the item and paid the quoted postage charges. On posting the item, I find that eBay has overridden...
I purchased an item and was charged postage but it was collected in person, so need to reclaim post
I purchased an item and was charged postage but i collected in person, so need to reclaim postage taken. how do I do that?
Resolved! Item sold appearing Not Delivered
I sold an item on 24th of October, and it was delivered on 4th of November. The buyer has already given me positive feedback but in my orders when I see that order, it is still appearing as not delivered. Would it affect anything? And why is it so. C...
Resolved! Adding postage
Item was sold with collection, buyer wants me to post. How can I add postage details
Inpost lockers without QRcode
Can anybody tell me how I can use inPost lockers to send an item when I don't own a smart phone.I can happily print the label as I have always done for Royal Mail, will that work?And what proof of having put the parcel in the locker do I get?many tha...
Resolved! UK Parcel 95cm x 28cm x 8cm - Weight 1.4kg. Not covered by simple delivery. I have no OPT OUT option
Another reason to hate simple delivery. I want to sell an item with the size and weight as per the subject line. Zero problem pre simple delivery but 95cm length is not covered by simply delivery in the UK. I think the maximum length with simple deli...
Dictated and Forced Postage Options Causing Yet More Issues
The dictatorship with which eBay controls over the automatic postage options and pricing has caused yet more problems. Despite previous posts on the issues this is causing both sellers and buyers massive problems, all messages have been ignored. It's...
Cancellation refused but item had not been shipped when requested
I made a cancellation request yesterday when the item had not been shipped. Cancellation was refused this morning saying refused due to item having been despatched today but no email to say it has been shipped and no tracking updated. I know they do ...
postage label refunds
Dear SellersI would appreciate your help with this. I have two scenarios I would need refunds for re: postage labels but not sure how to proceed. In the first instance, ebay deducted postage label cost though I shipped it from my amazon store and pai...
Resolved! My Pre-paid postage label does not cover the correct weight and size - can I pay the difference
Just sold an item and realised the postage the buyer has paid does not cover the true cost of sending. My fault as I went with ebay's recommended option without fully checking it covered it. I read I could cancel the label but when I try it says I ca...
Royal Mail collection service
There is no Royal Mail collection service, I need this option as I don't drive.
failed collection of sold item
I have a package that I expected collection yesterday 22/12/25 and I expected that the postman would bring a label but despite the package clearly positioned in the porch, where I have had many non-EBAY packages collected from, there was no collectio...
EBay offered free postage, withdrew it and put the phone down on me when I politely complained
Has anyone else had this happen to them? I opened a new account and started selling and eBay said they would cover postage costs for me for a short period and that any item listed before the 15th of December they would cover the postage up until the ...
Buyer request to delay postage
I'm due to post an item today but the buyer has requested me to wait till new year as he is away till then. I did ask him if i could cancel/refund and relist in new year but have had no reply. so now what do i do, go ahead and post it?? Help please
Free postage? Any idea whats happening here?
Offer with free postage, at checkout postage being charged? Weird right.
Buyer collected and didn't use postage although paid for it
I sold a delicate item which included postage. The buyer paid for it but then chose to collect it in person so it didn't risk damage and would be there before Xmas. How do I let ebay know it has been collected and can I trigger a postage refund for t...
LISTINGS AND POSTAGE
Hello why has eBay made it so difficult to list an item I continually get errors about postage I have decided not to sell after these expire.
How do i stop YODEL from being used in my simple delivery options when items are sold
Hi how do I stop using this poor courier service in eBay? Simple delivery seems to be selecting it automatically which is so annoying as their drop off point is miles from me. I have only specified royal mail and evri in my postal options so i don't ...
Posting a high value item to authenticity department
Does anyone have a resolution for who to use for posting a high value item to authenticity dept. The item needs to be insured for more than £2.5k which is the limit with Royal Mail Ive tried endless companies who all say they can’t do it
Item delivered. but tracking saying it hasnt been
Hi allive recently sold an item, i used an ebay postage label, the buyer has confirmed they have recieved the item. yet the tracking information is showing still pending. so as a result i have not been paid. how to i go about getting paid for the ite...
Combining postage for simple delivery items
I’ve recently sold two identical items. The postage fee was charged twice by eBay. They were packed up and posted together using the simple delivery option. The buyer is now asking for a refund of the second postal fee. I didn’t receive the postal fe...
SD and Prohibited Items
Hi.I just sold some bottles of rubbing alcohol , though I was aware that normally they cannot be posted by the majority of the courier companies. I still listed them coz:I bought them from Amazon, and they were posted to me via Evri.eBay's CS told me...
Postage increase due to age verification for vintage safety razor
Hey guys I'm a vintage razor fan, and I have bought and sold half a dozen safety razors on ebay over the past year or so. The razors I've sold have all been posted via automatically generated Evri postage labels on eBay. A razor I recently sold on eb...
Postage cost added on when selecting ‘collection’
I just made an offer on an item at £40 and clearly selected collection (no charge.) Ebay asks for payment method and I selected ‘balance’ and used a discount code that was offered while I was there bringing it to £39.The seller accepted.Then ebay tel...
Q.R. code
Good evening I sold something on an account which I have used very little over the last few years.The email account that is attached to the ebay account seems to be defunct. I have tried every possible wat to get onto my email account but cannot.It m...
Collection point continually refusing parcels
I am now forced me to use Evri, the collection point is now a 2 mile drive from my house, where as before I could walk in 2 mins to the Yodel point. 50% of the time I go to drop parcels the One Stop Collection point refuses my parcels, sighting no sp...
Resolved! Two separate items sold to one person but dispatched as one package
I recently sold two separate items from two separate listings to a single buyer. I used ebays prepaid postage system to dispatch both items together as a single package which was received ok by the buyer. There was no method I could see to add the ta...
global shipping prices are not showing on my listing.
Hi I have listed some items for Global shipping but when I check the shipping prices do not come up, even when I go onto another computer and log out of my account, I have enrolled for Global shipping. Just wonder if anyone has advice.
Ebay premium service benefits
Hello, I am a UK seller currently trying to get the benefits for the ebay premium service. My listings are 90% clothing with a few other categories thrown in.I have been through my policies and changed them so that they are inline with what is requir...
Incorrect Collection Address!
I have just sold an item but when I printed out the label I noticed that the collection address was my old address and DHL are due to collect from the old address. I have now updated my addresses but cannot find a way to stop the collection from my o...
item received by buyer but not shipped using Evri - not showing as shipped -funds held for how long?
hi- I shipped an item within 30 mins of it being sold, and sent using Royal Mail tracked 24hr. Buyer has confirmed in a message that they received the item, several days ago, but eBay won't let me update the tracking to show the actual Royal Mail tra...
I was just wondering why the buyer paid £1.55 for postage and then I was charged £3.55
I was just wondering why the buyer paid £1.55 for postage but I had to pay £3.55 for the lable
Incomplete eBay pre-settings will block item push. Complete
Good evening, I am a private seller and it has been nearly a month now. I am Receiving error message while trying to push product from suppliers website. Already set up return, payment policy but not sure whether this could be the reason. But I have ...
DHL courier not collecting my parcel
Sold an item and DHL not collected my parcel after a week from due date. Can I change courier at my cost?
SImple Postage - please can we have an opt out option
I'm generally OK with the SImple Delivery - i can arrange a collection, Royal Mail bring the label and it's easy to do but every now and then it is too restrictive. It would be great to have say 10 a year where you can opt out and create your own lab...
Has Ebay changed their postage options again. I can not select direct postage by Royal Mail 2nd clas
I cannot select direct postage by Royal Mail 2nd class lerge letter. The only option on my listing page is Simple Delivery.which I hate and detest. Has ebay changed the rules once again.??
how to add collect in person
i have a listing ending in 5hrs, I can't seem to add collect in person option to the postage, no bids have been placed yet.
posting
With 116000 postboxes in the uk how can ebay even suggest their simple delivery is anything but simple.Paul
Ebay has lost the plot *bleep* is TrackingAce?!
So i bought an item on ebay, on the 12th of Dec.The seller did not message or update any dispatching UNTIL i messaged on the 16th asking about the status.Suddenly and miraculously it was dispatched with a "courier" i never heard of. Tracking ace was ...
Resolved! I had to buy another label after the wrong parcel type was in the listing
Hello,I sold an item that once packaged, weighed over 5kg. Unfortunately I blindly selected 'medium parcel' based on the dimensions when creating the listing. The seller paid the postage, which was much less than what was needed, but rather than canc...
Very Poor Service
Sellers stop using Evri! This delivery service is simply not good enough. Multiple delivery failures why has DHL bought Evri?
Saw setting pliers
How on earth can a pair of pliers used to set the angle on a saw be considered a knife or bladed article and need verified delivery. I have had several items like this in the past few months. Iam 75 years old and been with Ebay for 18 years and i thi...
Accidentally paid for postage at post office and did not use pre-paid label
Can you help please? Newbie eBayer.Went to post parcel but didn’t use eBay’s pre-paid postage. Now can’t put the real tracking details on as all auto-populated with the pre-paid label. How can I change this? Thanks
Resolved! Received an item but it isn't shown as being delivered
Hi. I have got an item that I purchased but it is still showing as awaiting dispatch. Because I don't wish to mislead the supplier, is there some way for me to show that it has been received? I have messaged them to say it has arrived. Otherwise I do...
E-Bay forcing free standard labels on high value item when I was going to cover signed for in price
An item just sold for over £200 I had it marked as 'FREE POSTAGE' and in the description I said I including signed and tracked delivery in the price.Now ebay is FORCING me to print their label with a over £4 charge, I am not sending high value items ...
how do I change shipper details and tracking number ?
Was sent Royal Mail posting label, but item is too long, so I bought an EVRI delivery myself.How do I change the shipping details ?thxps - know I’ll get refund for unused Royal Mail label, eventually.
Where has the UPS delivery option gone on Ebay simple delivery ?
The UPS delivery option is no longer available with eBay simple delivery, only Royal Mail & Evri. Am I missing something ?
Resolved! Getting a postage refund from Ebay
A buyer bought 2 items from me, but because I have to use this ridiculous simple postage, I am charged for 2 pre-paid labels but I only need 1 as the two items are well-covered by the postage I have paid - surprise! So Ebay gets 3.38 out of me for no...
IND case but have now realised it's due to incomplete address given
Hi, After a bit of advice, Normally i tend to spot incomplete addresses etc, but one has slip through. Buyer address had a flat number missing. Address only had the road and the building name. Item sent via RM48 service. Item has not been delivered p...
Message not sent
Hi, I am trying to contact a seller regarding pick up of my purchase but my message will not send.Help
Different tracking number
I had to post the parcel with a different label as the one purchased would not arrive next day as agreed - how do I update tracking number please ?
Large letter postage size query
When listing an item and selecting large letter option the dimensions state 35cm x 25cm x 2.5cm up to 1000g however whe you go to get prepaid label when the item sells it states dimensions are 35cm x 23cm x2.5cm. Royal mail website states the 25cm al...
How to return an eBay package not meant for me
posting on behalf of my elderly relative. she had received someone’s eBay delivery via evri. unable to contact their customer services as it is all by chat and automated. also unable to speak to someone at eBay as customer services also automated. ho...
delivery service
Hello, I am located in Greece and I want to sell some objects through Ebay. I have listed then in ebay uk but it doesn't let me see the rates from Greece to uk or Germany or other countriew so that i can set the payment . Vice versa it shows but ther...
shipping and collection
Hello I am a drop ship seller using printful. I set free UK shipping and disabled collection for my listing (PF_6941bd51e5637) but buyers still see a postage fee and collection option at checkout. Can you please clear it so free shipping shows correc...
COMPLAINT TO EBAY ABOUT SIMPLY
I sent this email to ebay of course I have had no reply but they are actively stopping private sellers from getting orders before christmas:-I wish to complain about simply postage. All my listings that have simply postage on them are showing that th...
Buying items and no sign of posted or tracking
So I bought a nintendo switch first a present, and the was 7 days ago and still it only says paid. Not posted ect, ive tried messaging seller several times and no reply.
I have someone wanting to buy two dolls from me, they are in the US and i'm in the UK.
The customer wants to buy two of my dolls, they are in the US and I'm in the UK. When they try to buy it says that I don't ship to their location, even though I shipped something to the US only days before. I have the global shipping programme enable...
Resolved! Why was my item not eligible for simple delivery?
147014203573 , electric shaver charger for £6.00I've read the articles, and have been sending low value items below £20 for a while. I can't see any reason why this item was not eligible. Can anyone advise? Chat and help articles are no help.Many Tha...
posting large items
all of a sudden i'm only being allowed to post items up to medium parcel size (61cm), when the majority of what I sell (large printed framed pictures) are well over that size.....I am only getting Simple Delivery up to medium parcels offered during t...
DHL failed to collect, again.
DHL failed to collect 2 days in a row, the buyer lived about 20mls away so i delivered it myself. Now the sale is marked as "dispatch over due". How can I rectify this?Service from DHL is incredibly bad, so bad I may well look for alternatives to eba...
Could not use Evri delivery
The buyer requested not to use Evri but I had already created a label. I ended up posting the item via royal mail but seem unable to cancel Evri without cancelling the entire order. I've already sent the item via Royal Mail. What should I do?
Resolved! Prepaid label incorrect for weight help.
I've just sold an item which has been listed for over a year. The buyer paid postage, but when I checked the details for Royal Mail standard tracked delivery the weight is up to 2kg. My parcel is 6.5kg which is obviously above the stated service weig...
Do buyers select option when multiple 'Other Postage Services' has been selected by the seller?
I am using the Global Shipping Programme and have also selected 'Other Postage Services'. Do the buyers have the option of selecting which of the 'Other Postage Services' I have selected? Also am I allowed to select both 'Global Shipping' and 'Other ...
evri postge
The posting deadlines for sending parcels in the UK mainland are:Friday 19th December – last day for courier collections.Friday 19th December – For Standard delivery, drop off your parcel by 11am at a ParcelShop or Evri Locker to get it there before ...
Postage is defaulting to "£15 Royal Mail"
Hi,I've checked my postal setings but for some reason it defaults to "£15 Royal Mail" even an item I advertised as free posatge, the buyer received an email saying it would cost them £15.Any ideas how to cancel this please?Thanks in advanceNick
Simple Postage Issues:
It says labels generated but when I try to open I get an error message about Technical Issue - please try later. This started yesterday but I still cant access the label
Postage label... cannot get bar code
I am trying to get the scan code up. It seems tohave printed the label and says its on its way. Took to post office to scan but can't do as label nonetheless optikn
Postage
Why does it keep trying to make me buy a small parcel label when im want a large letter label
Knives policy
My listing for a cutlery set has been hidden due to the delivery method not adhering to guidelines even though I am paying for the postage and using Royal Mail Tracked with age verification. Other cutlery listings I have seen offer far less stringent...
Resolved! Funds pending – awaiting delivery
I had a buyer ask me if I would do an expedited shipping on an order as it was for a christmas gift, I paid for the shipping with royal mail tracked 24 outside of ebay only to find there was no way for me to manually replace the "simple delivery" wit...
So Called Simple Postage! NOT!!!
Ebay as a platform is done for it’s dead. I have 100% positive feedback, shipping labels are always bought via ebay and shipped immediately. I am an excellent seller with an excellent reputation. I get an email from eBay congratulations you can now l...
Contacting a real human being on Ebay
I am tired of Automatic chat. I need the help of a real person
Delivery dates
HiI made a bid on a coat that is specifically a Christmas present and the option was to pay for express delivery which I clicked on. This morning the seller was dispatching and asked what postage I requested, Royal Mail or Evri and I advised again as...
Delivery
Need some advice,I sold an item on the 10th of December, dispatched on the 13th. Then buyer messaged me yesterday the 15th saying they haven’t received the parcel or a card which I looked on the tracking and says been attempted.Following day 16th, it...
How to Change postage to QR code
Buyer selected printable inpost label, and I do not have a printer. How do I change to a QR code or number?Thanks
Hi, have an inrerested buyer in Netherlands but ebay preventing me from sending it internationally
Hi , i have a buyer in Netherlands but ebay is preventing.me to sell internationally. Please help.
Selling
I have recently sold a puzzle on ebay quoting the postage as £3.75.I have received a message from the buyer stating that the item is to be sent signed for at a cost of £14.00.The order details issued by ebay only shows the cost of the item and the po...
HI - I wish to sell toy peco railway track which is 900mm long and this is above 610 mm limit
Need help to post narrow railway track but is 900mm long - too long for post office what to do ?
International shipping mess - Paid $81.29 shipping, seller only sees $6 and won’t ship.
Hi everyone,I’m hoping someone can help clarify how eBay shipping works here, because I’m stuck. I’m the buyer of a $100 item. At checkout, I paid $81.29 just for shipping (confirmed on my eBay order and payment receipt).However, the seller is tellin...
Carriers not collecting large items I've sold
How many other sellers are experiencing this problem:I sell quite bulky items and now have to use simple delivery through eBay. The labels are printed and the items packaged with carrier collection promised for the next day.Nothing happens, no collec...
Multiple sales to one customer
I have sold 3 items to the same customer and will package the items as one. How do I reinvoice the client so that he only has to pay one postage fee?
Can't combine postage when ebay says I can
A buyer has won and paid for 3 items and ebay says I can combine the postage for them but when I try and do it, I get a message saying that I can't because of some setting? How can I overcome this post-sale?
Execrable EVRI
My local EVRI depot is now beyond dysfunctional. I've had two parcels go completely missing this past month - one from eBay and one from Triumph - and two others took over a month to arrive and, when they did arrive, were in badly damaged packaging. ...
Simple delivery SMALL ITEM UNDER 100g letter size
I am selling thin, small bookmarks, In an envelope, why should my buyer have to pay for a small package at over £2? When I want to send 2nd class for 1.55? On the app I get no choices apart from simple delivery which is a ridiculously complicated add...
Incorrect address
HiI’ve sold an item in ebay but I can’t send it because of incorrect address. The buyer entered her address in a wrong way and I can’t edit it. I messaged her but I didn’t receive any response.Please follow up this issue for me. Thanks in advance
Postage Options For Buyers
Can someone clarify whether or not sellers are aware that buyers now have no control over choice of courier when purchasing an item? I am told sellers get the option to exclude a courier when making the listing but if they don't make any exclusions, ...
Postage labels
Hi, I sell my items seller pays postage. I have never purchased a postage label, I go to my local Post OfficeWhy am I being charged postage on every sale, I do not use the postage label service Thanks
Seller is not shipping item
I made a purchase for a macbook pro m4 and the seller told ke he forgot to mention in description that he wont be able to ship it until 2 weeks as he is out of town. He asked me if i want to cancel but i heard money back guarantee lasts for 30 days s...
Changes to some of your listings
I have received the following message from Ebay. Any one have an idea what's happening. I thought all this had been done Changes to some of your listingsDear SIMON, We’re improving delivery so it’s easier and more secure for you to send your items to...
Postage
Good afternoon, can't seem to find a way of talking to customer services I have sold a few things on here but I keep being charged for the postage labels even though it states on my listing that the buyer pays for the label? It seems both the myself ...
eBay new postage settings.
Why is eBay making me set a postage policy on my new listings? I used to just select a carrier or other with a delivery date range and put in a price. Now it wants me to set a policy and the new listings show as 'Courier - Check the item description ...
Home the alian soft Teddy i need it before Christmas ilpay extra postage for first class wilroyal ma
Hi I wood like to buy home Teddy us a soft purple Teddy out off carton home I need it before Christmas I'll pay for royal mail first class no problem can you please help
Tracking
Hi, I’m an occasional seller, but today I sent an item using post office and I’m now trying to upload my tracking number onto my eBay. Spent best part of 45 minutes, following eBay advice went to orders but from that page can’t find “more actions” ca...
Is postage to the buyers offer when accepting an offer
Hello, first time selling something. A buyer has made an offer i will accept. I checked the postage costs when listing the sale, however when is the postage cost added to the offer when accepting an offer
Change dispatch address on DHL courier pickup
Hi, I just arranged for DHL to pick up my parcel for delivery tomorrow but after agreeing to the collection date the confirmation message showed that the dispatch address was wrong. How do change the dispatch address with DHL so that they pick the pa...
Simple Delivery question
I posted this a couple of days ago but I now can't see it, so I'll post it again. It's my first question to the community so I'm not sure I'm doing it properly. Thanks in advance. I thought I had a handle on Simple Delivery but I was told off by eBay...
long estimated delivery date on listings
hi all my listings show delivery 27 th dec , and yet I have one working day despatch and send royal mail 48 from the uk ? can anyone help ? thanks
UPS only postage option to Nederlands from UK? WHY
I have purchased a UPS label for a parcel that needs to go to Holland. Royal Mail is my usual carrier but they dont seem to post to Holland any longer. (Strange).After I purchased the label I searched for my nearest UPS Drop off, and there isnt one. ...
No collection code
I have been sent no collection code for an item to be collected from a local store. This is the third time this has happened. The store are unwilling to release the item without the collection code. This is very very annoying. Come on eBay, sort this...
Sold an item - why dos ebay let a buyer request an invoice when ebay knows it's simple delivery
I have just sold an item. eBay Simple Delivery handles the postage. So why does eBay Simple Delivery allow the buyer to request an invoice? When I click on the button 'Send Payment Details' I get a big blue statement at the tope of the page 'Invoices...
Can’t generate qr code to post
I’ve sold an item but can’t find how to generate qr code - when I go services it doesn’t offer generate qr code.
Changing a listing to allow international postage
I am UK based and have an item listed. Offers have been sent and someone in the USA would like to accept the offer. When I created the listing, I didn't select to allow international postage. I tried to edit my listing to now allow postage abroad, bu...
Cancel order request
The seller declined request to cancel stating item has been posted , when it is a collection only item .
The delivery man doesn't come.
Hello,I received an email saying that the item is on the way, but the courier hasn't come to collect it from my address yet, and the parcel is still here. I'm honestly not sure what's happening.Please contact eBay support and let them know that the p...
Postage label not scanned but item sent
Hi there, a buyer bought two items off me and I didn't know how to combine the postage (I was paying for the postage) so I just bought two postage labels. So I've taken the items (packaged separately) to the post office and they've used one postage l...
posting as a seller
I am selling a full-length umbrella within the UK (approx. 95 × 10 × 7 cm).When listing the item, eBay automatically forces me to use Simple Delivery and restricts me to the suggested couriers (Royal Mail, DHL, Evri). The problem is that the system d...
Simple Delivery recommendations
I thought I had a handle on Simple Delivery but I was told off by eBay this week for sending something that was overweight. As usual, despite noting the dimensions and weight, Simple Delivery ignored my listing details and recommended packaging that ...
EVRI
seem to lose more packages than they deliver from my experience. Anyone know who Vinted use?
Simple Delivery (seller responsibilities)
HiI've recently started selling on eBay again after a long time and quite a bit has changed. On my listings I've just allowed eBay to set the postage costs and options. I recently sold a pair of trainers - the buyer selected Evri as the postage servi...
Open parcel
Buyer received parcel but said it was open when it arrived,a part was missing .This was sent through eBay simple delivery with dhl
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