Delivery

[brad_1535]

Need some advice,

I sold an item on the 10th of December, dispatched on the 13th. Then buyer messaged me yesterday the 15th saying they haven’t received the parcel or a card which I looked on the tracking and says been attempted.

Following day 16th, it’s happened again so I check again, tried to contact parcelforce and its robot on the other end and says same thing as online.

I’ve made a complaint on parcelforce so now got to wait, so what do I do in this situation where it hasn’t happened before.

[**peaseblossom**]

If the buyer does not receive the item even though delivery was attempted, if they open a "not received" case,  assuming you used Simple Delivery, eBay will issue the refund themselves and you keep the payment.

[brad_1535]

Thanks for the message, I am pretty sure I did use the simple delivery method.

Okay that’s good to know thankyou again!