This Month's Updates
Eve Williams, General Manager of eBay UK, shares the latest updates.
Forum Posts
Faulty 4 in 1 charging cable purchased, how to return undelivered item
Morning, Some advice please. I purchased a 4 in 1 charging cable Sun 18th, which has interchangeable ends for USBC, USBCA and lightning. Item listed as delivery by Free Royal Mail 2nd Class. Received yesterday which looks like from the label it was v...
Returning items
Hey, I ordered a pack of pens the other day and they arrived at my house and were entirely defective. I sent a return request on this item but accidentally cancelled the request and now I am unable to create a new one. It was truly a human error and ...
Refunds
I posted an item which arrived broken. I’m happy to refund. Does the buyer have to open a request to refund or can I just refund it? Also I don’t want the item back… is that ok? I’m a business seller if that makes any difference.
Refund mone
I bought nitem after I bought customer Brooke something and replied me . Now I don't want to buy but not getting eBay Custer service no. EBay said I cannot cancel. I want to speak how can I please any one have idea
Help with a full refund to buyer
I accidentally put the wrong label on a parcel. I sent the correct label to the recipient and they have returned it to me. I want to do a full refund to the buyer but it will only let me refund the item and not the wasted shipping label. That’s not f...
post for free date has passed. Is there still anyway to print a return label through ebay?
As the title mentions, the post for a free date for an item I want to return is overdue. Is there still a way to print a return label through eBay? Thanks
Mistaken return reason – how to correct it?
Hello,I accidentally selected “damaged during delivery” when opening a return request.The item arrived without any shipping damage, but it is defective (no video output). I contacted the seller and eBay support, but the return flow doesn’t allow me t...
Ebay dont offer the seller the option to turn down a retur request. Why is this?
Why can't the seller turn down a very late request to return an item. I believe my buyer lost part of the item as o don't have it and it took them over a week to notify me and then another 3 weeks to request a return.
Return not updating
Basically ive sent a package by dropping it off at the post office about a week ago but i still haven't received an update and ebay says I still need to ship it? Its a return for context
refund after returning using a stamp
Hi, The item bought was cheap and not good quality so I sent it back but as I don't have a printer I returned it using a stamp. I told the seller that I was going to do that and they said OK. I have a receipt from the P.O.I've contacted seller to ask...
Fauty item
Subject: Urgent Help Needed: Faulty Item and Unresolved CaseHello eBay Community,I’m reaching out for assistance regarding a persistent issue with a purchase I made in November. Within two weeks of buying the item, it became faulty, and I promptly co...
Refunds
I’ve successfully cancelled an order and ebay has taken the money out my ebay account but the buyer hasn’t been refunded, what can I do for him to get his money back?
recalled item
ebay sent and email saying that an item I purchased has been recalled , when I try to return it the sellers site has been removed by ebay I have tried to contact ebay via their online chat but I am banging my head of a brick wall does anyone know how...
return
I ordered for a 10.25 andriod display screen for my 2019 C300 4Matic mercedes. After several attempts the display didnt work, even after support from the manufacturer. The item was originally shipped from China to USA but was received in Ghana. I dec...
Resolved! should I cancel return request ?
I have opened a return request and the seller has offered a full refund without me returning the item and now says he can not give me the refund with the return request open - he does NOT want the item back and says he will give me a full refund anyw...
Problem with item bought as a guest - no help from Ebay
Hello. Hope somebody might help me with this.I got locked out of my other ebay account, and in a rush bought the item I wanted as a guest, using the same email address. Got the item - it was wrong, opened a dispute with the seller who finally sent me...
Airbag kit
Hello,I am contacting you regarding Exclusive Airbag Kit Dashboard Seatbelts Module Complete.The main dashboard (large fascia) has already been installed on the vehicle. Only after installation, my mechanic discovered that the other components from t...
Biug
Bought a classic watch. Didn't work .Had it serviced. Still didnt work. Now I cant find it on my purchases or message where seller agrees to pay for the service. im left with a a 6k bracelet!!!
Return postage link does not work
The seller of goods has agreed to accept the goods back. I have received an e-mail from e-Bay with a link to the postal address. The link does not work. Has anyone encountered this before and if so how did it get resolved?
Return difficulty
HiI've sold a jacket which the customer wants to return due to the size. He says he is unable to return it as ebay keeps asking for a photo but he is unable to upload the photo.He wants to return it privately himself.Ebay have told me not to accept t...
Return
So I received my order and the vent was broke connected the seller and he said no problem I’ll send a new. So thought great once I receive it I’ll send him the one I had back even told him that so no one loses. well waited nothing. Contacted him aske...
Faulty item
I bought a trampoline After 2 months metal structure was faulty and not safe to use Ebay seller ignore me How can I speak to EBAY or seller Automated EBAY service of no help. Want to speak to someone please
Customs Fees
Hi,I recently purchased a watch from the USA which unfortunately had to return as the strap was faulty.When the item arrived in the UK initially I had to pay just over £70 in Customs Duties.This I was expecting however the watch was faulty on receipt...
A TV sold as "perfect" shows evidence of LED degradation. Is it my problem now?
Hi there, and thanks for giving me time. I bought a used TV from a private seller 2 weeks ago, and it was sold as "perfect", but having used it for a number of days, I've sadly noticed horizontal banding in dark scenes, although very faint - probably...
Return query
I sent two albums off, but managed to muddle up the order with the wrong albums going to the wrong buyer. They both asked to return the items, which they did and I then forwarded on the correct albums to the right buyers this time. My problem is eBay...
Hi all. I sold a lidded sugar bowl last week. It was extremely well packaged as .
I sold an item.last week. Ive just had messsge from.ebay saying "case opened. You don't need to refund the buyer. You won't get the item back. Thank you for using simple delivery" I have no idea what has gone on here. I received no message from the c...
Trading Standards have informed me a purchase is unsafe
A few years ago I purchased a laptop charger, apparently from a Hong Kong based supplier. I recently received a communication via ebay to say that UK Trading Standards have advised that these chargers are unsafe, and should not be used. The supplier ...
RETURN LABEL HOW3 TO GENERATE?
HELLOMy buyer has contacted me to say item not as described , I don't agree, nut hav4e refunded her for the item. I want her to return the item to me so need to generate a returns label ( at my cost) but the status says 'return closed' .Can anyone ad...
Return
I have sent my item back ,as the printed label told me to do and eBay as still telling me to post it??I have gone back to the parcel shop and scanned my barcode again and they also say it’s been posted…help!!!
How to open a return case after 90 days
I bought an item, it is now past 5e 90 days but I have subsequently found out the item is fake. How do I get eBay involved as all the help pages offer me no help.
Refund
Bought some software that allegedly came with 12 month subscription. When I received it the software only worked for 3 months and then stopped working. Tried to contact seller but no response at all. A few hundred pound down the drain. What do I do?
Appeal
Hi there, how do I appeala refund request and ask eBay to stepin to help?TIA
cancel a eport of buyer
Hello,I reported a buyer but later found out that it was my fault.How can I cancel my report and apologise to the buyer.
Return damaged item
I am trying to create a return and eBay just keeps giving me a message there is a problem, that it’s not me, it’s them. Any ideas why this is happening and how to get around it ? Thanks
Item shipped but payment not received – Order 07-13978-37317
Dear All, I have already shipped the item to the buyer. The shipment was sent with tracking number YR446598524GB (Royal Mail / Deutsche Post). Proof of shipment and the receipt are attached. At this moment, I have not received the payment, even thoug...
Return closed after i returned the item
I ordered a fancy hairdryer for my daughter for Christmas, they sent the wrong item. I contacted them and they raised a return. The item was too be collected by DPD but they never arrived. I contacted shark again and they reorganised the return. This...
Returns
Я продал лампу будильника, и покупатель сообщает, что у лампы не работает свет и хочет вернуть, но в объявлении написано, что возврат не принимает. Приял я возврат, вернутся обратно и проверяю лампу, и свет работает, я думал, что продам, и все в поря...
Resolved! About returning item
I bought a hand blender, It is described as having a 1120 w motor, and the first time using it, making a banana smoothy, that any blender should be able to do, it started making a weird noise, I could smell burning and heard a clunking noise in the m...
Brought a product from a seller he wont refund, ebay have sided with seller????
I purchased an extended HDMI lead, approximately 20 feet in length, with the intention of connecting my Swann DVR to a downstairs monitor. Upon unpacking the cable, I noticed that it was described as a “data cable”, which immediately raised concerns ...
Resolved! Direct contact with eBay!
I have requested a return on this item as it is damaged. The seller has agreed however, he has sent me a return QR for me to take to a Royal Mail depo I have emailed him via eBay requesting the item is picked up from my home as it is too big for me t...
Scam
They sold me an account with loads of stuff on it for £100 but I can’t change the email of the account till end of February or sometime in March, but I’m not sure if i’ll be able to get a refund if the Seller decides to log me out since the email of ...
S
Hi can anyone help me, I bought a necklace from a seller, but the item was disappointing, so sent it back last month, but I received it back again because the seller had held on to it for a month, now eBay are saying the time has elapsed to get a ref...
Return item
I initiated a return recently as advised by the seller because I’d bought the wrong item , the intention being to re order the correct item. When I printed the returns label I noticed that the weight limit was insufficient, there was no way I could f...
fake dewalt batteries
where do we stand with unknowingly buying fake dewalt batteries. I asked the seller if they were genuine batteries and they said they were.ive since found out there not and its past the return date.
Faulty goods
I ordered an air fryer on the 11th of February 2025 and last week it stopped working so I contacted the seller and when he got back to me he suggested that I find someone to repair it myself, I pointed out to him that as it is still under guarantee i...
Resolved! Business seller still refusing returns label and refund for smashed item in post.
This is getting beyond a joke, now.I bought a glass vintage icicle from a business seller which was very poorly packaged and arrived in smithereens.Sent pics immediately and said it had arrived damaged. total cost, including postage was £11.50. I rec...
Resolved! Refund received befire I returned defective item
Hello, I had a faulty small battery that I requested to return. It said that I had until 30th January to return the item for a refund and I would receive an eBay return label.However I have now already received the refund and it says the return is no...
fake watch
I purchase a watch for a Christmas present and found out it was fake. I asked the seller for a return and refund and he has ignored me. Ebay was contacted 2 days later and they said he had until Jan 2nd to respond. Been talking to customer support we...
Order no 04-14055-08021 - Seller Error Resulting in Unavoidable Forwarding Charges
I am currently residing in the United Arab Emirates and I hold an active Shop & Ship account with Aramex, which I use to receive international orders placed on eBay. Shop & Ship provides me with a UK delivery address. The seller ships the item to tha...
RETURN
I am an 85 year old disabled veteran and live alone. I am trying to return a faulty item but the seler refuses to give me the return address so I can give it to the postman, but insists I use a QR code. I desperately need some help.
Item is lost and seller is no longer receiving messages
Hi community, I had purchased a preorder of an item last August to which the seller sent a small card to confirm this (which then technically resulted in the purchase being completed).I was assured that the item would be sent when it was available, w...
Payout
Hi , I need an advice regarding payout. So i recently sold an item and the funds shows that its available from 16th of January. But I can’t withdraw it because it says Verification in progress Thanks for resolving the open issues with your account.We...
HELP ! eBays AI auto chat must be drunk, it is making NO SENSE !!
Is anyone else experiencing irrelevant responses from eBay's automated 'help' assistant, the replies are nothing at all to do with my issue.
I need help with buyer wanting a refund
I have sold an item on Ebay that has arrived to the buyer damaged. I have explained how to return the item for a refund but i have got this reply. "Hi, it seems a bit of complicated. Is there any alternative or reimbursement as the monitor was listed...
Resolved! buyer has sent photo damaged item, I don't think is mine
I don't know what to do. I am not a professional seller. I just sold a quite high value item (not sure how much detail I'm meant to put on this forum) and sent it well packaged to the buyer. He has received it and now says there is a hairline crack a...
I sold an item which got damaged in transit - help with procedure please
I just want to check I get this right.Sold an item which was damaged in transit. ebay simple delivery (Evri).There is no specfic mention of "damaged in transit" in the ebay support pages. And I can't use Chat because there are no open return requests...
Return issues
Hi, everyone. I have a problem were my return has been closed. I brought a refurbished phone off Ebay, in the advertising it said it was in excellent condition, (which from their ratings ment everything is working. I brought the phone as a christmas ...
Complicated return
I bought an item on here that arrived broken, I asked for a return that was accepted. The label I received was too small for the item (0-1kg when the item is 8.8kg) and eBay said via chat that the seller needs to provide a new one. They did this and ...
Item not as described and caused
I received the hair color shampoo, but unfortunately it did not work as described.The product did not color my hair at all, and it also caused damage to my hair after use.Because the item did not perform its advertised function and resulted in an adv...
Return refund - postage to pay
I received an item which was not as described and want to return it. However, I have been asked to pay the return postage.Why should I do this? The supplier sold me an item that was not as described. Grossly unfair.Unable to get any sense from Ebay o...
Return is Closed
I am trying to return a faulty purchased item and the seller is not replying to my messages. Ebay provided a Return ID and 4 hours later emailed saying The Return is Closed without any explanation as to why. I now dont know if I can return the faulty...
Resolved! complaint
On December 26th, I ordered a smartphone. Two days later, I received an email notification that my package was on its way. On the evening of December 30th, I returned from work and found some purple container. I also received a message about the smar...
NON RETURNED
A buyer incorrectly ordered an item although title clearly showed sizes, and started a return process. I contacted them and they were standoffish and terse but admitted the error. I offered to send parts at my cost of over £2.00(more than the profit ...
Seller claims Xbox not working when it was
I’ve sold an Xbox which was working fine. The buyer said they have used it a couple of times and now it doesn’t work and wants a refund. What do I do, have I got to take a broken Xbox back that was working?
How do I SPEAK to customer service please?
How do I SPEAK to a human at Ebay please?
Seller manipulating ebay policy to avoid refund or return
I purchased an item that was faulty. I contacted the seller. They agreed to make a refund.They then stalled for a number of weeks, lots of emails to pacify me.The time window for raising a case passed & now the seller doesn't communicate. I've spoken...
Returns and refunds
I sold an item (a calendar) via the Global Shipping Programme. The buyer has a parcel that he claims he has received the wrong item. The photos show bone china Royal Albert which I did not send. The sender address on his parcel is not mine. How do I ...
Cancelled return
I tried to return an item, I started the return process, got Post Office QR code, took item to Post Office but refused to take as item was too large. I cancelled the return process. Now I need to return using other option Parcel Force. But the option...
Resolved! Seller fraud - wrong model of eReader
I bought an eReader for an elderly relative last May - Kobo Clara BW - new £130 I bought for £100 used. Over the Christmas period my Gran told me that the eReader was much slower than she had expected. I looked at it and it turns out that I was misso...
Missing item
I recently opened a return as 2 items missing from my order the seller says they have posted these out to me again but want me to close return now it means I have no way back if I don’t receive them what should I do
Ebay issued returns label for Parcelforce. Item too heavy.
Under buyer protection Ebay has issued a Parcelforce 48 label so I can return a severely damaged item. I took it to the local depot this evening and they inform the weight limit they accept is 30kg. The item weighs 42kg. What can I do because I canno...
Missing Evri Delivery
I recently posted an item to a buyer that went through Evri on Simple Post. The parcel was delivered but the items were missing. Full tracking available but the picture the Evri Courier posted is completely blurred. The picture the buyer has sent me ...
Guest check out issue
I made a purchase using guest checkout last week, the item I have received is incorrect. I have contacted the seller who say they cant find my order. The link ebay sent brings up an error, something along the lines of.... order not found. Please refr...
How do I speak to the people who actually run eBay?
I am not a "seller account" and therefore everything listed as "simple" delivery, which is not "simple" for me as i live in a remote are, am disabled, and have no money. was simply selling stuff I didn't need any more, for pennies. I tried changing a...
Refund taken out of my account.
I sold an item for around £15 in september of last year and sent it untracked 2nd class letter. The buyer contacted soon after to say they hadn't received it and after a conversation we agreed they would give it a bit longer and if it didn't arrive w...
Resolved! Refund request
Hi, I'm new to selling. My first sale happened but they contacted me about getting it posted (I had listed collection only because of health issues. I'm had communication with the buyer and have said I will send them. But a few hours later I got a me...
Item is
Item purchased on EBay via Klarna is not inn my purchase history. I want to return it and it’s not possible because of that. Previously bought items via Klarna are on Purchase history on EBay. it’s impossible to contact EBay.. no options???
Wrong item
Hello I bought an item and what I was sent was a similar item. But the one I purchased had a part in it that I needed to fit to my car. I contacted the seller and asked to send the item back to get the original one. Put the seller closed the refund a...
Return label unusable in Zambia – FedEx QR code, item not as described
I opened a return for an item that was not as described. eBay issued a FedEx QR-code return label. I am located in Zambia, and this return method cannot be used here. FedEx Zambia does not accept QR-code domestic return labels issued in the US/UK. I ...
A scammer seller
I paid for a camera 600£ and the seller sent me a message a few hours later saying that he "accidentally" refunded me with 300£ and he wants me to send the 300£ back to him. It sounds very fishy and also because he's new to ebay and never sold anythi...
I got scammed
I recently sold a Nvidia RTX Geforce 3080ti graphics card in perfect working conditionThe buyer claimed it did not work and wanted me to accept the returns label asapEbay asked me to try and solve this issue via messages firstI did this and the buyer...
Seller postage refund for undelivered item
Sold an item on 20th December. Postage bought on Packlink via Ebay. Item was not delivered and returned back to me (claiming 'unable to access to property at 11.30a.m) despite it being delivered to a Sainsburys store. Having difficulty claiming my or...
Buyer broke item and asking for refund
I sold a smart plug and the buyer is saying it doesn’t work and asked to return it, the photo looked like it had been damaged and on receiving the item back it has clearly been pulled apart and now is unusable. I am wondering if the buyer has opened ...
Return
Please help ,, seller baned from e bay and can’t return item as case closed ,, adviser told me last week 2nd January she passed case up to management,, rang today as ain’t herd anything,, was told case closed and all what u was told last week was pac...
Returns and refunds:
2 items i sold were mixed up and sent to wrong buyers, then returned to me. Buyers still wanted items so I re posted original items to correct buyers who have received them, but it's still showing on my sales as I still need to refund the buyers even...
Buyer beware
I recently raised a 'Return Item' case because the technical spec of a purchase was not as advertised. The seller emailed me (via ebay) and begged me to close the Return case as this would affect their eBay rating and that they would deal with my ref...
Simple Delivery refunds and returns
Why do Ebay refund the buyer and say that they have handled the return, but you don't actually get the items back. I have now lost three items due to this, worse still is they give no reason for the refund. Does this loophole mean that the buyer gets...
Return
Open a return request because item is no longer needed, seller declined original request
Change reason for return
I want to return an item. I clicked on the 'item does not match description' box, and the next screen is 'Anything else to share?', requesting further details. I do not want to do all of this, so I want to change the reason for return to something el...
seller refued my cancellation request even though he asked me to
after I bought the item the seller told me he could not ship to my location and told me to cancel my orderthen after I cancelled the order he told me that he cannot refund me because of some fee then after ignoring me for 3 days of me constantly tryi...
Resolved! Paid for new item recived a used item
I paid for a new battery for a samsung phone, however the one I recieved is clearly used, and it has a manufacture date of 2020.02.11 this is clearly NOT a new battery, and the glue patch on the back has clearly been attached to a phone, and the foil...
item not as described
Hello, I purchased this case specifically for my phone model, but it does not fit. The packaging shows one number and lists three phone models, meaning it is universal, not the model-specific case I bought. I previously opened a return but closed it ...
phone bought under one year guarantee
I bought a phone under a year ago with a one year warranty. I never managed to get it to do wi-fi hotspots and it sat in a box for most of the year. I tried again recently and the battery failed. I contacted the seller 3 times - first time 4 days ago...
Returned Item, no refund received
Hi, I returned an item and it says a refund has been issued, but nothing is showing on my bank statements, this was a few weeks ago. the seller has asked me to get in touch with ebay.help appreciated? how do i get my refund?ThanksAdil
Return issue qr code
Seller accepted return, after qr code for postage was issued seller claim it contain old address and sent me screenshot of different qr code. I asked the community and was told to ignore new QR code and send item to official code eBay provided.After ...
Resolved! item not delivered in time
Dear allI have listings that includes food items. I have sent to a customer via royal mail 48 but was delivered after 4 days. The customer is not happy. What options are available to me? Can I ask for a refund amount from royal mail or would ebay do ...
Returns
Air duster purchased last May, hardly used and now won't work, messaged seller 3 times who has just ignored me, what are my rights thanks
Item arrived damaged - seller will not accept returns
I received an item damaged, open a case to return and the seller will not accept returns, send him pics etc. The seller closed my return case and Ebay are saying that it can not be appealed. Something not fair with that?
Not god quality
I was ask eBay for help from 16 .and 17 and 23 December but no any reply yet from eBay and seller
Faulty good
I bought an Apple Pencil for my wife for Christmas from a seller with good reviews. The pencil doesn’t work despite following the instructions lve left several messages for the seller on eBay they haven’t answered. I have requested a return today but...
Return
I sold a retro mobile phone over a month ago with 14 day returns. Now the customer says it won't charge. What should I do?
Return not showing on eBay portal
Hi, I have processed a return on eBay & delivered the parcel to my local Post Office a couple of days ago. The tracking shows it's been delivered at https://www.royalmail.com/track-your-item#/tracking-results/PBUF5622611001 Any idea why eBay doesn't ...
Resolved! Refund
I got a refund for an item sent from USA, which never arrived . Three weeks after the refund it arrive all ok . What do I do now?
Penalised after seeking guidance from ebay
Hi, I sold a brand new watch and buyer returned as 'unwanted, unable to read display' (it was a chronograph with small dials). The returned watch was missing plastic seals and showed evidence of wear (light scratches, dust/skin flakes). I wanted to o...
returns
i dont do this e.bay postage... not got a printer scanner etc etcreturned an item which got to them on the 18th of december... still waiting for right item or refundnothing off the company at all....basically saying they have to wait for there return...
international return issues my story
hi im posting this to maybe help anyone else who is faced with an international sale but cannot provide a return labeli would like to share my recent experience regarding an international sale i sold a laptop to someone in italy item arrived in good ...
Seller advice needed
Hi, would really appreciate any advice/feedback to help me resolve an issue.I sold 2 items, unfortunately buyer of ‘A’ received ‘B’ item & buyer ‘B’ received item ‘A’ after communicating with both buyers they thankfully agreed to return the items & a...
Returned Item I haven’t been refunded for
Hi there Guys, I am posting on here for some advice as 1 last attempt to get my money back for a phone I returned. This was some time ago now and I have been exchanging messages with the seller for months before they eventually started ignoring me an...
return refund
seller had until today to respond to refund request but as yet hasn'twhat are my options
Sold
Sold item ebayer didn’t want it went through eBay which gave him refund and asked him to send it back but not received and been 3 weeks what can I do
SCAM ALERT: Buyer returned TRASH instead of Laptop - eBay forced refund
Hi community,I want to share my recent experience to highlight the complete lack of seller protection on this platform.On December 26th, I sold a laptop to a buyer with a brand-new account created that same day. Almost immediately, they opened a re...
Resolved! Royal Mail won't accept return
I purchased what turned out to be a fake aftershave, I requested a refund which was accepted and was provided a Royal Mail returns label. My problem is Royal Mail are refusing to accept it because it's opened and not in it's original packaging. I hav...
Seller changed QR code return with screenshot
Please help, Seller first accepted return then claim the return address is outdated.Seller then sent me a screenshot with different QR code then the one provided by eBay and ask me to use it to return item.Neither the existing QR code in my return cl...
cannot find correct username used to purchase item
I bought a rear bumper for my 2016 citreon dispatch LWB van, unfortunately it was the wrong item, I have exchanged emails with the seller but for some reason my current username isn't the one that i purchased the item with, the seller has asked me to...
Bought
Hi, I bought a desk, my son built it for me, didn't realise it was wrong desk and style till he nearly finished building it, contacted seller he's not replying, options say to return but its built and going to be hard to take down and fit in original...
Return of post and package
Hello, would I be entitled to my money back on a cancelled purchase, for the post and packaging? The parcel was not sent out, it was cancelled and money was given back to the buyer for their purchase.
Resolved! Returned item - tracking issues
I’ve returned an item for a refund as it didn’t fit. All agreed with the seller before hand. The seller emailed a return postage which I used however the tracking system has not been updated by Royal Mail. The seller acknowledges this and is fine wit...
Seller Closed return without issuing refund
Ebay highlighted a safety concern on an item i bought (childs toy). The toy was refused import permission and listing has subsequently.been removed by eBay for policy violation. I requested a return highlighting the issues raised by Ebay and the sell...
iPhone 16 pro
11of October I purchased the iPhone , I’ve checked the mobile if is working and wrapped it because that was a Christmas gift for my son , on the 25 of December my son unwrapped the mobile and he realised is a pixel dot under the screen . 3rd of Janua...
Incorrect return address
I sold an expensive item and used eBay's UK partner Evri to delivery it. Unfortunately Evri failed to make the delivery and chose to return to me as the sender. My account address on eBay is my correct current address but I did not have a return addr...
Item recalled but unable to obtain a refund
I received an email from eBay about a product safety concern regarding a back massager that I'd bought had been recalled due to a fire risk. I contacted the seller asking to return the item for a refund and they have not responded. I would like eBay ...
Dodgy seller?
I purchased an item which didn't arrive, in nov 2025. I got refunded by ebay. The seller is now saying that I have received the item could I pay them again.This has also happened with another seller, I purchased a smart ring in dec 2025. Item marked ...
Anyone else think that fraud could increase regarding damaged items & simple delivery??
Hi - just wondering if anyone else thinks that the fact that if you use eBay’s simple delivery and so damaged items no longer have to be returned leaves it all open to AI / picture tampering fraud ?? I recently sent an item out that was bubble wrappe...
Resolved! Buyer confirmed item worked then stopped working - what do i do?
Hi recently sold a vintage radio (about 30 years old) I had plugged it in and checked all worked before photographing and selling. Buyer has messaged today with the below. What should I do? It was working when they received it and now they say its no...
What if seller doesn’t accept the return and refuses delivery
As title says. I ordered an item and it was missing loads of pieces. So filed a claim with eBay and they asked the seller to open up a return case. They didn’t respond within the time frame or to any messages. Contacted eBay again and they sent out a...
Returned item missing in post
Hello everyone,I can't find any info on this or a way to get ebay involved or even chat with ebay on the matter.I posted a return to the seller weeks ago, after contact with the seller he states the item is 'missing in transit', which is does appear ...
Resolved! Seller wants refund on item he has damaged .
Sold a brand new Blink Video 2 Doorbell last week .Buyer left positive feedback item excellent as described ,well packaged and very happy with purchase would buy from seller again .Now today buyer wants a refund and has opened a return saying the ite...
Spurious Return
I sold an old item which was delivered over two weeks ago. My return policy is within two weeks at buyer's cost. The buyer now says it's fake, presumably so that I have to pay the return. It's not fake, but I can't prove it. Do I need to pay return p...
Hi can I ask something about refunding labels as a seller after it has been bought for more 30 days?
I’m selling a preorder item and I have sold about 70 of these items 26 of them were sold more than a month ago therefore I just found out that the label couldn’t be generated at all and I as a seller who spent 90 pounds on these labels has been sugge...
Buyer did not collect from Argos in time and the item was returned
Firstly, Happy new year everyone! Another first for me, I have an item that been returned as the buyer did not collect from their chosen Argos collection point in time. (No message from them and is a brand new account) How do I stand in regards to re...
Received an eBay package that isn’t for me
Hey everyone, so I received an eBay package (it says Marketplace Seller on it) that is to my correct address but the name on it isn’t someone I know. No one in my family etc has ordered anything. It was just left between my grate and my door, so I di...
Buyer wanting refund
Hello, a customer bought an item from me, but an error was made from my ends. The product is still with me and the customer wants a refund, I’ve been trying to make a refund but it keeps telling me to add a payment method, meanwhile the total amount ...
REFUND
my son accidentally made an offer on an item and the seller accepted the offer and ebay did an automatic deduction on my credit card i cancelled the order and the seller rejected the cancellation claiming that my card was charged GPB53 and he recieve...
delayed delivery of return item
Seller has accepted a return, but has requested that royal mail do not deliver the item to that property. Royal mail call it 'item retention' and so far this has happened three times. RM's tracking doesnt say when the item will be delivered, if ever....
refund
Hi, I bought a led mask in May 2025, but it is a developed fault seller is refunding but unable , has ask me to process through Ebay but I can't see the option on ebay refund for old orders
Vtech Geni Laptop
Bought a genio laptop 21st October for my little girl christmas gift. Charged the laptop and doesnt work . Seller not answering chat ? Unsure if its under warranty really upset as this was a Christmas for my 6 year old and now im £60 down. How do I g...
Resolved! Closed
closed a request by mistake how can I ask for refund pls . Thank you .
Seller Scam - eBay refuse to compensate
I received a message from the seller to say that although the item had been marked as delivered within the eBay system, they realised it has not and it was an 'admin' error. They assured me the item would arrive. When the item did not arrive I sent n...
Resolved! Scam
Hiya i was recently in the market for an xbox rog ally x and found one at a reasonable price, when it arrived i received a folded sheet of card not big enough to hold the console never mind the original box. Ebay arent doing anything about it and the...
Problem with return label
The Evri ParcelShops near my location refused the return as they were unable to scan the international Evri label provided. This is a free return. How can I arrange an alternative return method or refund.
Hi - I just purchased a book for Christmas that was due to arrive to me from Texas by 24th December.
Hi - I live in the UK and ordered a second hand book from America (described in good condition) to arrive by 24th December. It failed to turn up in time and so useless for Christmas and instead it arrived on the 29th. I thought I’d keep it for next y...
Does ebay ever abide by its own stated policies?
I've just had a case where ebay closed a dispute where it was transparently obvious as to the issue. In short- I sold an item on ebay- buyer contacted me to complain that a part of the item was missing (a charger)- for this item, they are not sold wi...
Returns
Hi, I imported a model motorbike from outside the UK and had to pay customs and tax. The model arrived damaged and although I received a refund for the cost of the model and postage, I’m still outstanding the customs and tax costs. Has anyone else ha...
item not returned back but ebay want refund money back and customer dont kno how to cancel return
Hello my customer order turbo from me 15 november and and klick tthat want return this item around 2 weeks later but he told me that want recived part and he will wait becouse I was out of stock. We send this item just yesterday and I recived email f...
return as seller
Hi. Need help....buyer has recieved item and wants to return as the say is damaged. I have issued the returns label via ebay but buyer now says label not suitable as item is 5kg and label only upto 2kg and have said post office rejected. How to i sen...
Who's right? Seller or buyer?
I sold a switch as spares or repairs, posted, received the money. The buyer contacted me saying there is a parental lock, I've sent multiple codes and tried to figure it out, advised that there are videos on YouTube to help, now the buyer is saying t...
Counterfeit Jellycats
I bought several Jellycats for my daughter’s Christmas and they have turned out to be fake.I have reported these listings but EBay have said that all the listings are not in violation of their policy.I have asked the sellers for refunds and am gettin...
Purshase of sign
I purchased an enamel sign which turned out to be a modern copy.I elected to return the item and just ticked incorrectly ordered,The seller had a no return policy so E bay said no and closed the case.It appears i dont have an appeal available.Anythin...
Wrong item sent but seller won't accept return.
Good morning,I bought some Crocs on 6th December and was sent a different size to what I ordered. The seller has declined my return / refund. ebay AI assistant won't help: just says case is closed.I started the return then bought another pair before ...
Item lost. Paid for repair which doesnt cover cost of item
I sent an item to an ebay seller to repair and send back. They sent it back and I had a royal mail tracking link that said arrived at my local delivery office. Due for delivery 10th or 11th Nov. Nowhere to be seen. Never arrived.Spoke to different pe...
Return scam
Hi all. I recently sold a digital download code for a game. About a week after selling buyer has opened case saying code didn't work and wants refund. I issue the refund straight away as not worth the agro and don't want bad feedback. However after l...
Return
Hi my daughter accidently ordered an item already in my cart , but i did'nt needed it and dont even open it when it arrived and asked for returnbut the seller has refused and i've tried to contact ebay help but the app says the case has been closed ....
Resolved! Seller being very difficult over refund. How to proceed?
I purchased a fragile vintage glass Christmas decoration and the postage was high so assumed the packing would be top grade.When it arrived, it was in a flimsy thin brown unpadded envelope and a bit of folded card and a whisper of tissue.The icicle i...
Returning a faulty item purchased as guest
Hi, I bought my husband an expensive Xmas present. Unfortunately it doesn't work. The seller is fine about returning but says I need to initiate the return process through eBay (which is fair enough). Here's where it gets complicated, I bought it in ...
Seller sold me a faulty item and is refusing return because it's out of their period
Hello all. I bought a Graphics Card for my brother as a gift around november and only used it on christmas. However, the Graphics card quickly overheats and causes the entire system to crash. I tried contacting the seller and opening a return request...
Return item bought as a gift £400 opened after 90days and it doesn’t work
Bought a watch from trusted seller as a gift for Xmas.the watch does not work!it cost around £400 seller does not offer returns. help please. Regards Lee
Returning an item from UK to Ireland
I had to return an item of clothing to Ireland, completed a customs form at the post office which was attached to the rear of the parcel. The item has been returned to me as non compliant to customs regulations. Anyone able to tell me what I did wron...
Resolved! Seller refusing refund for faulty item
I've purchased an audio cd for my son's Xmas gift. Today Xmas day find out not a single CD works. Paid 31 including postage. Seller refusing return, refusing to discuss via messages, just states you had 30 days. (It's Xmas!!)Upset kiddo, out of pocke...
App
I bought Apple AirPods Pro 2 and paid for them. I asked the seller for the serial number, and he sent it to me, but it turned out they were fake. I asked him to cancel the order, but he didn't respond. I tried to cancel it, but they said it would tak...
buyer with Royal mail claim form requesting refund
A buyer has contacted me to say that his item has arrived damaged and there is nothing inside the package. This was an envelope sent by Royal Mail. It was delivered to him in a plastic bag with an apology letter and a suggestion that he makes a claim...
Case incorrectly marked as return – partial delivery & double import fees
Hello,I need help with an eBay case that was incorrectly classified as a standard return.This order was a SPLIT SHIPMENT / PARTIAL DELIVERY.I ordered 4 items in total.So far:- I have received 3 out of 4 items- 1 item is still missing- Because the sel...
Return
Ordered phone cover advertised as 5.7 inch arrived as 6 inch seller is expecting us to pay £3.80 for return post same price as item Item is not as described on advert
Order I bought as a guest has disappeared and I cannot return it
Hello allI urgently had to purchase a new phone handset the other week as mine broke, so a friend had to purchase it for me (online banking couldn't be approved without a working phone) ; they checked out as a guest. The phone arrived but it is defec...
Resolved! Refund for correct size
I sold a pair of mens jeans W38 L32. It shows on the label. Now the buyer wants a refund as he says it is more like 29-30 leg. He asks for a refund but shows me no proof. Do I give a refund even though it has been one week
Unable to locate return address
I cannot find the address to return the item. the seller is brilliant & refunded my money but not willing to give address, I understand. but I still need to return the item. I have clicked to my minds end. I just want to copy address from screen to p...
Item from france
HiBought an item from France. Received the wrong one. Want to get the refund, but paid the Custom Charge (tax) online, already. Question is - will I get full refund: item + p&p + TAX..?Thank you, Tom.
Seller has admitted they committed fraud. EBay support not being very helpful.
I bought my sisters kids a box of Cadburys Heroes for Christmas, for £29.99 from a seller on eBay. Instead, the seller went on Amazon and bought a box of Cadburys biscuits for £16.99. They arrived in an Amazon van, with Amazon packaging, and I got a ...
eBay return labels not accepted by post office
I've just tried to return an item bought on eBay- the return label was generated by eBay but when I got to my post office they said they no longer accept eBay return labels . I live on the Isle of Man and the local post office will no longer recognis...
Resolved! seller told be to close the dispute
they told be they would send a replacemnt, and to close the dispute, i closed it and never heard fromthem again, now the ebay channel isnt allowing me to re open the dispute,
Iphone Waranty issue
I bought an Iphone 13 that was refurbished to a standard classed as Ebay Excellent about 6 months ago.Recently it has stopped recharging. Taking it to an Apple shop they say that the charging has been water damaged and the phone needs replacing. I ha...
Top too big and not as described
I purchased a top, it's too big and not as described, when I selected the return reason I've accidentally chosen doesn't fit. Due to this the seller as refused my request and closed the return request. I'm not stuck with a item of clothing that is to...
Harassment
So here's a brief rundown of my problem. I bought a item, listing stated DPD Nextday, two weeks on no item arrived, i messaged the seller who did not reply, after 4 messages being sent over 5 days i went one step further and said unless you tell me h...
Refund needed.
Hello all, my scope which i would like someone to share their view is, I applied for a refund for a defective item which has qualified for a refund. But I am yet to hear from them . What do you think?
I didn’t send off my return item in time, so no qr available. Can I restart the process?
Entirely my fault for being tardy. Case closes today but I can’t seem to put a hold on it or get it restarted. I no longer have access to the postage qr code. Do I just have to resell item now? Thanks
Truly had enoughg of the poor customer service
I bought 3 items back on 27th November 2025. I waited and waited. I then put in a 'not delivered' request and seller totally ignored it. So felt only right they get negative feedback and boy was that the right move!Eventually found a way to get throu...
Bought two identical items from a seller at same time but one broken
Paid for two items from a seller one works fine the other is broken I contacted seller to resolve the problem but still no success anyone have idea that may help
Authenticator
The Authenticator has shipped out my parcel to the wrong address, and I can’t contact them, how do I get them to send the parcel to the correct address ? I can’t contact the authenticator directly
Strange item return case.
No problem with this thanks to Ebay but I sold an item to a buyer who then made a 'return' request before the item had even arrived! Received an email from Ebay to say a case had been opened and that they had 'stepped in' to deal with it. The almost ...
Returns
I I’m quite new to eBay and I really need advice. I agreed on refunding, I paid everything, also postage, but till now I didn't receive my item/ I asked buyer and he answered he did not receive postage label (I refunded 5 days ago)/ Is it possble and...
Incorrect delivery of item
I have received a random pair of boots through the post via eBay. I did not order nor is there any history of the boots. Ive tried the two outstanding items to serif they have sent the wrong items, it appears not. There is a reference number but it d...
Error from your side to discussed
I nee to share a screenshot please phone me
Help with return label
I have received a return label and the item listed is a “carpet” when I am returning a water bottle. I’m concerned this means the seller can reject the return as a “wrong item returned”
Buyer requests refund for “wrong item” sent, but I’ve never seen item in photo what should I do next
I sent a Pandora charm to a buyer, after it was delivered buyer requested return as “seller sent wrong item” they have included a blurred photo of a pink butterfly bead or charm, it’s hard to tell. I haven’t sent the wrong item and I’ve never even se...
Product recall for mobility scooter charger from 8/4/21
Hello, I'm after some advice. I recieve an email from ebay stating that a product brought in 2021 has been recalled due to fire safety risk. Its a mobility scooter charger 5amp from slk mobility. We use this to charge a mobility scooter for long peri...
Return rrquest
Someone has requested that I accept a return (which I don't offer) as she says not as described. I'm more than happy to do it and not kick up a fuss but it is exactly as discribed and photographed. Will accepting a return request effect my rating?
Return request the buyer is not being truthfull
Please help I've had a return request the buyer is saying the item is broken and not as described however it has been 22 days they have had the item and my description and pictures show exactly what you are getting and nothing was broken when it was ...
Seller accepted return then refused delivery
Seller accepted return through eBay return process and provided a label, however, he refused delivery of return and now it’s being returned back to me. EBay CS live chat has been frozen for months and I have no option to ask eba6 to step in.
International postage program returns
I sold an item and posted it with international postage program. The buyer wants to return it as defective. I issued a refund if the same price . But I cannot get a return label through eBay to return the item and I do not know the buyers address to ...
Resolved! Issue with an INPOST parcel not collected
Hi. I recently sold an item on Ebay shortly after it was listed and the buyer requested Inpost as the delivery option. I posted the item into the inpost locker and to be fair, it was collected promptly by the courier. However, the buyer failed to col...
No refund for Postage and Packaging from seller
In my ebays messages the Seller clearly stated they would refund on a product they sent by mistake . I enclosed a copy of the receipt but NO ONE is helping me .This is ILLEGAL and wholly unfair
Customer is lying about their order saying the box was empty and it wasnt now they want to return
Customer is lying about their order saying box was empty when it wasn't now they want a return an empty box and get their money back
Return demanded with purchaser lying about the product.
the purchaser is lying about the product, wants to return it and is refusing to send a photo.What should I do?
eBay wants money from me
I sold a pair of used Christian Louboutin shoes (£600 new) put them in an auction buyer only paid £70 fair enough but they wanted to return them and get a refund (also fair enough) except they damaged one of the shoes, ripping off a large stud that w...
Buyer wants to return a camera lens, claims 'it doesn't fit'
Hi everyone, I recently sold a Canon M-fit lens, my listing clearly states it is an 'M' fit lens.The buyer received it on the December 3rd, this afternoon I had an email off ebay saying he wants to return it because 'it doesn't fit'. The lens is in p...
Buyer wanted to cancel after I dispatched it and now requesting a return for Missing parts or pieces
The buyer bought an item off of me, paid for it and I purchased a label. They then wanted the proof of purchase for "warranty reasons" even though it contained my address, name, email and phone number so I declined the full version and sent a redacte...
Goods damaged by DPD ebay do not support the seller
Hi has anyone had an issue where an item was damaged in transit, and you had to refund the buyer postage and pay return postage ..the carrier claim does not allow for this cost. the buyer returned it as damaged in transit ....I refunded him but now I...
Mattress
Please guys, how do I stop an order I did yesterday. I mistakenly ordered 2 mattresses instead of 1 item. I want to stop one order.
buyer opened case -GOOD STILL IN TRANSIT!!!
buyer opened case -GOOD STILL IN TRANSIT!!! HOW ON EARTH CAN EBAY ALLOW A CASE TO BE OPENED WHEN THE GOODS HAVE NOT BEEN MARKED AS DELIVERED? REPORTED BUYER FOR FRAUD. EBAY C/S INSIST I HAVE TO ACCEPT THE CASE, DOES THIS MEAN I WILL GET THE STRANGE L...
Resolved! Returns Policy - who pays for postage.
I am a business seller (on my other account).I have set my Returns Policy as buyer pays return postage. Obviously this is only for change of mind returns.Do other business sellers do free returns even for change of mind?(If the buyer claims the item ...
Buyer requested refund for the wrong item.
Sold an electric razor 28 days ago , the buyer has now said it was damaged in the post, and has requested refund and return.they included a picture of the back of the razor and it is different to the one I sold . What to do now ???
