DHL

[baggls1]

DHL are not collecting on the chosen day and collect on a day I cannot be there to hand over parcels. I now have to contact two more buyers to apologise for non collection. Do we have another courier service option?

[**peaseblossom**]

If DHL was used because the parcel is extra large there is not an alternative on ebay.

You could cancel with buyer's agreement  (via the dropdown actions menu arrow for the item on your orders list)  and relist, opting out of Simple Delivery and using your own choice of postage, for the buyer to buy again.  Follow the advice on here:
https://community.ebay.co.uk/t5/Seller-Central/How-do-you-list-anything-bigger-than-61cm-Part-two/m-...

Or buy different postage yourself and change the tracking number via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking  on a desktop browser. 

@baggls1