Member To Member Support

The Message Reply section is faulty

I have a return request. It's not an issue or rather it's not an issue until I try to reply to the Buyer on my desktop in Chrome whereupon the message reply section is auto-returning the text after only a few words resulting in a scroll bar appearing...

Call Back

Been an eBay seller for over 20 years, and it gets worse. They do everything to avoid human contact; it is shameful that, to get answers, they pass the buck by asking the community to do their work. Impossible to get any contact; they make it so hard...

Prepaid lable/barcode problem

Hi all, hope someone can help me, im a seller and have been for many years, when I get to the point it says get prepaid label, I press this and then it should send me a bar code and then I save this but now when I press this it just returns to the or...

what to do about a buyer asking for money off

Listed an old phone, it had a cracked screen so was at a lower price - buyer tried haggling and I eventually lowered the price and put it on a BIN. He then replaced the screen and battery so he took it apart - and now 2.5 weeks later is saying that h...

Custom (temp, research, wish) list access

Can anyone tell me how I access items saved to a 'Custom list' please?I have saved a couple of items in a 'custom list' (found next to the delete item button), but cannot find an access/link to view the list.I've saved to 'temp list' but wonder wheth...

eBay's App, doesn't work on hawed phones & Tablets

The eBay app is probably the only one in the world that doesn't work on Huawei phones and tablets.Even the Amazon app works without any issues. Not to mention other apps from Europe or China.Does anyone have any idea when they’ll fix this problem?I t...

'Pending Payment' at my Bank for an Item I've Had An Offer Accepted On

I spotted an item I wanted, but the price was a bit high. There was the option to submit an Offer lower than the Buy It Now price. I did this and my offer was accepted. I made the payment. My eBag account shows the purchase as Paid. The seller hasn't...

Help needed with Large Letter postage and eBay label options

Hi everyone, I’m hoping someone can advise me on postage settings. I sell a 3ft x 2ft flag, but it is folded and packed flat for posting, so it should fit within Royal Mail Large Letter size. The issue is that eBay seems to be treating it as a small ...

High heat comb straightener

Why can't I find a item I bought in October 2025 I didn't receive a 12 month guarantee with it

Technical issue

Hello. How can I contact a human at ebay? There seems to be a restriction on an item I have listed which means a buyer who has contacted me can't bid. Thank you.

What is Ebay doing to the code throttling search results to make them load so slowly?

What is Ebay doing to the code, throttling search results to make the pages load so slowly, and blocking any functions while they are doing so? Any search, for any item ... the search results are taking 15 ... 30 seconds to load, while in the meantim...

buying a item that has restrictions

i recently tried to buy a replacement circular saw blade, i was asked to verify my age by providing credit card details, however i do not have a credit card, so i could not buy the item,i have been buying and selling on ebay for some 25 years does th...

Can’t list an item after an inaccurate policy violation

I tried to list an item for sale, but it has been suspended due to a policy violation. The reason is inaccurate and the product doesn’t contain any lithium batteries. But I cannot relist the item directly again with it in an inactive folder. Please c...

All my previous purchases have disappeared

Item with 12 months warranty, seller not responding, issues from 1st month, less than 6 months old

Bought a Impact driver with 2 batteries, contacted the seller after a few weeks telling him batteries only lasted about 1 min then died. He asked for a video to be sent but didnt provide an email address, told him i was away travelling and would sort...

Stick hoover

Hi I bought a stick hoover 9 months ago and it's broken the plastic pipe from the brush has split in two places and it won't suck the muck up now the seller won't respond to my messages can anyone help me what to do

evri integration

I recently moved address and my evri integration stopped working. I went to evri and filled in the integration but it still is not woking. Evri says I have to speak to ebay. This has been going on for 10 days now and I have no idea how to solve it.

eBay server

eBay app server is down has been for 3 days!?

Reporting a seller issue

I have recently bought a fairly expensive item from a seller who has breached one of Ebay's policies. I'm dealing with getting a refund separately, using the usual process (in this case, it hasn't arrived). The seller is still selling on Ebay and con...

About account

Dear, I have completed all the required things. So please, I request you to reopen this account. If anything else is still required, please let me know and I will complete it as well. , the agent told me that my account would be reopened within 5 day...

Age Restrictions added to auction listing without my knowledge - several people couldn't bid

I listed a vintage bricklayers' trowel as an auction listing, shipping was added as normal 'Simple Delivery'. I have sold several of my collection of trowels in the past and they have always shipped by straight forward Ebay SD. The trowel sold for si...

Knives & Bladed items policy

Ebay's restrictions are becoming ridiculous now. This month's removed items are an electric corded planner & a pair of salad spoons.. neither of which would be anyone's weapon of choice !!

Order collected but now it says it has a policy violation

I listed 3.8m Heavy Duty Multi Purpose Straight Telescopic Ladder Extendable Aluminiumand it sold and got collected. Now it says the order has a policy violation but I can not find out what ?? What have I sold that I shouldn't have ?

Active listings not found in Search

Active listings are not showing up in the relevant category when I use the filter for sellers based in the UK. I am a UK seller, but cannot find my items despite the fact that my seller listings shows that these items are active.

Vendor sent two ladders.

A vendor sent me two ladders instead of one. I have told them, twice. They say they will arrange collection. They have not.At what point can I assume ownership of the second item or charge the vendor a storage fee?

Blocked from listing - new verified user.

Struggling to list item. Any help appreciated that isn’t AI. I am new user and have verified but still not allowing me to list.

Safety recall help

I bought a Creworks 30l ultrasonic cleaner last year. It had a product safety recall on it, when I go through my purchase history and click the item it is no longer there so I can't contact to seller? What can I do?

Ive had a listing suspended and don't understand why?

I've had a recent listing suspended, for a Brompton M3L folding bike. The reason EBAY have given for the suspension is that the listing contains LITHIUM BATTERIES. The bike is NOT electric and the listing does NOT contain any batteries. It is a stand...

Google Chrome not working properly with Ebay

Hi, For the past 3–4 weeks, I have been experiencing issues when using eBay on Google Chrome. I have already tried multiple troubleshooting steps, but unfortunately nothing has resolved the problem.I contacted eBay support, however they informed me t...

offer review page on app

after you've change the delivery address on/from the offer review page, do you find that the 'offer review page' continues to show the wrong delivery address?

Smart Touchscreen Wireless Earbuds

Hello, My listing was removed, and I do not understand the reason. Could you please explain what policy my item violates and what I need to change to list it correctly? Item title: Smart Touchscreen Wireless Earbuds I want to follow eBay rules and re...

Account Suspended Without Clear Reason – Need Help

Hello everyone,My eBay account, which was around 3 months old, suddenly got suspended without any clear reason. I’m really confused because I don’t believe I violated any policies.I also tried contacting eBay chat support, but it’s not working for me...

My all listing gets Policy violation i don't know why?

Hi,I don’t understand the issue with my account. As soon as I sold my first item, eBay suspended/restricted my account, placed my payouts on hold, and asked me to provide tracking details for the order. I always try to dispatch my parcels on time and...

Violation of "Battery regulations"

Posted 2 listings today, one for a mountainbike, one for a skateboard. Both were removed within minutes for "violating the Large lithium battery" regulations apparently. Neither contain any form of battery. Can't get any help through the chatbot, bec...

Cancelling an order when "a cancellation already exists".

Hi. I listed an item without the option to deliver. It was bought by someone who wants it delivered, which I'm happy to do. I've therefore agreed with the buyer that I'll cancel the order and relist it with the delivery cost added, and they'll then b...

Breast pump listing being removed

Hi, I tried to list my breast pump, but the listing was removed due to violation of Ebay policies. Has anyone had this problem? How could I go about that? Thank you in advance for any tips

Bladed Policy nonsense

Products that are NOT bladed, sharp, pointy, spikey, jaggedly, constantly being flagged under this incredibly poorly managed policy. I cant even update a quantity now, on so many NOT bladed, sharp, pointy, spikey, jaggedly products its just gone beyo...

None of the tabs can be used to start an appeal or to end the list.

None of the tabs can be used to start an appeal or to end the list.Although the issue has been resolved, the error still appears monthly for this product, leaving the item in standby mode , and I can't do anything about it.Who can fix this problem?

Full refund not received

The seller agreed to take the return back- didn’t answer about refund, after I asked. Then finally said he’d refund me. Returned items with confirmation. The refunded amount is not the full refund I paid . I paid: the price listed, plus shipping/hand...

No way of contacting seller

I made an order but received the wrong item. When I look in my purchase history it's not there. When I click the link in my order confirmation email it says 'Sorry can not find order'. All I have is an order number, but no way of viewing it or doing ...

Unable to access any details on eBay, buy, watch, scroll etc….

For the last four days I’ve been unable to use eBay on my iPad. I’ve tried different browsers, emptied the cache and history, but still unable to do anything on the eBay site via my tablet. All the tablet’s settings are okay. I don’t have the eBay ap...

I bought an item from a seller in the USA (paid for)

The seller requires Pics of the old Item I have so he can supply me with the correct NEW ITEM. As there are several different fittings for this item.question HOW DO I GET THE SELLERS E/MAIL ADDRESS SO I CAN SEND HIM PICTURES OF THE LOCATIONS OF CONNE...

Purchase history only showing last purchase with no history showing even from one week ago,

Purchase history only showing last purchase with no history of previous purchases

seller performance level above average but eBay not allowing me to list for sale

My seller level is above average but I am told that I cannot list a single item for sale. This seems to be an error but I cannot find a way if speaking to a human at Ebay?

Has anyone else seen this rubbish. After 20 years i can no longer sell cb or ham radios?

I feel I am being singled out be ebay, I have tried to list my cb radio 3 times and it says it violates ebay policies, as you can not sell anything that transmits and receives, so am I to take it that thousands of radios are not permitted to be sold...

selling cutlery

I am trying to list a cutlery set but cant list it because there are dinner knifes in it? I am in my 80s so not hot on technology and cant understand Thanks

Warning to me about Seller Fault unfulfilled

Ebay sent me an email about Seller Fault Unfulfilled.They ask me to answer a quiz?I only have 5 sale this year .Yes I have one cancel by me because the German buyer did not understood that he was paying to much shipping cost and i cancel so he coul b...

How would think rattan garden furniture should last !

I purchased a set of rattan furniture with 6 chairs for the garden brand new - i stored it over the winter and in the spring i took back out of storage - But noticed the rattan strapping was splitting/breaking .. But obviously now the ebay warrantee ...

I'mI'm sure I accepted a counter offer but I do not see any postage option.

I'm sure I accepted a counter offer but now I cannot see a postage option. Nor can I try again to accept the offer. Should I contact the potential buyer and ask them to try again? Thank you

Seller cannot send address for collection

I bought a set of chairs and have paid by card for the purchase, the details show that the items have been paid for.The seller is saying that he is getting a message saying that he is unable to send address details until the item is paid for.We seem ...

AI assistant absolutely useless, so maybe someone can tell me

Ebay has closed my listing, Grundig Yacht Boy 500 World Receiver SSB, RDS (YB 500), boxed | eBay UK saying it violates "our Offering to Buy or Sell Outside of eBay Policy" - it doesn't! who do I ask to review with a human brain and reopen the listing...

Knives policy account suspended for 7 days

We have a lot of listing on Ebay we ended items that were obvious in the knives policy Now it pick up random thing which we are not sure if this comes under the policy. Quite a few it pick up were nothing in the knives policy but because it picked it...

Resolved! How can I appeal against Ebay's decision not to remove a Buyer's falsified NEGATIVE FEEDBACK?

Hi all,Can someone please advise if I can take any further action to remove falsified NEGATIVE FEEDBACK left by a buyer? The buyer will not remove it, and neither will ebay. I sold a perfume on 1/5/26, which was delivered on time.Buyer unfairly left ...

Cannot list - error message all day

Is anyone getting this error message today? I cant list at all, I have loads to upload. I’ve cleared my cache, re-downloaded the app, updated the app, tried online on google & edge. I need to list urgently as I’m losing money, thanks

Buyer reported the item damaged after it went via authentication service and requests return refund.

Hi everyone,I recently sold an item that was sent to eBay’s verfication hub. The item passed inspection and was shipped forward to the buyer, but not autehicated due to putting item in wrong category. However, the buyer is now claiming the item arriv...

Cannot list an item

For two days now I have been trying to list an item on this site. It just keeps coming back with an error about the listing tool not working. Can this issue go on for two days? I have tried to contact eBay, but all you get is a Bot that cannot unders...

Charged VAT even though we are both in the UK?

Won an auction on eBay UK, both the seller and I are located in the UK, but when I try to pay I get hit a VAT charge. These are not the pennies they charge on shipping and buyer protection. In my last 100 orders these has never happened. I contacted ...

Listings stuck in drafts

Hi all, Pretty new to the selling game and just use it to get rid of stuff cluttering the house. I've sold a few items recently, however I'm trying to list more and they won't publish. Instead just spins for ages and then ends up in drafts. This cycl...

Wireless Fence System Receiver operation notifications or test features

Receiver settings and operation notifications

Resolved! Unable to make best offer on desktop

I have been experiencing this issue for a couple of weeks.When making best offer (as a buyer) using my pc i get an error saying ebay has refused to connect. I have tried chrome browser, firefox and brave, all of which show the same issue.I have disab...

Listing not allowed due to policy violation.

Hi,I am trying to list a promotional teddy bear produced by Whitbread Pubs and Bars in the 1990s. My listing is a getting flagged as violating the alcohol restrictions - again, it's a teddy bear.I guess this is a key word issue, but I have tried re-w...

refusing to put my listing live for no apparent reason.

Help needed - On clicking on 'list it for free' button at the end of creating a listing, the system flashes a red message across the top of the screen, then immediately re-displays the 'complete your listing page' I have just tried to 'list it for fr...

Postage costs showing incorrectly when a listing is posted

I have listed a few posts in the last week (private seller), each time selecting 'post or collect' with a minimum cost of £3.38 to post (small parcel <1kg) for the seller. On each occasion, when viewing the listing immediately after posting it, I hav...

New laptop defunct within 9 months

I purchased purchased a new laptop from a seller. Intially I was happy with it, purchased another for a friend; I then had issues with switching off, then switching on/off, now my laptop bought August 2025 and hardly used is defunct and my friend is ...

Resolved! Refurbished Laptop

I purchased a refurbished Windows laptop a while ago and Windows has just gone inactive and I cannot reactivate.

Turn off notifications for ‘lives’

I don’t know how this was set up on my account but I open a notification thinking it is about a purchase and get some fella shouting at me about Lego products, it is quite jarring and very unwanted.

Ai created incorrect information, on an item i recently sold

Ai generated a listing with full details that were later on found to be incorrect. The buyer wants a refund because it’s the wrong part for their car. where do I stand with this? There is nothing wrong with the item, the listing has full explanation ...

Refurbished laptop

Hi,I've just bought a refurbished lenovo thinkpad t480, which arrived today. However, noticed a couple of issues, which I messaged the seller about. 1) There's a fresh copy of windows installed, however, after going through the initial windows 11 set...

Fire risk - eBay won't help

There's an item for sale that I considered buying, but I checked if there had been any product recalls that specific item with that serial number has been recalled due to fire risk. I've tried to let eBay know but they do not care

300 free listing not counting down

Mine is not showing how many free listing I have left!!!

Technical Issues with Selling Page, Inbox, and Payments - [megha.eshop]

I am writing this email to report multiple technical errors I have been facing on my eBay selling account for the past few days. Despite several attempts, I am unable to manage my business due to these persistent issues.Specifically, I am encounter...

Password

My phone is not accepting my password. I know its right as I get in on my tablet.

Unpaid offer

Buyer made an offer but payment was unable to be processed. The offer remains active and i cannot reduce the price of my item due to restrictions. How can I remove an offer that hasn't been paid?

Unable to access Inventory

When I select Inventory from the Listings menu I get the following message: “Something is wrong, Please try again.” So, I am unable to access Inventory Using the “automated assistant” does not provide any help. Does anybody have any ideas as to what ...

Issues with log in

I cannot login or access my eBay. When I try to log in, a message shows saying "invalid access token". I re-opened the app (on the home page), clicked my profile and the page just shows a message "server unavailable.I'm a bit perplexed, I'm wondering...

UK bladed item cutlery verification issue

Hope someone can help. When trying to buy cutlery sets, the uk site needs verification for bladed items. But when I fill out the card information, it refuses to accept my card expiration date and doesn’t say what format it wants it ie 0X/XXXX or XX/X...

Why us ny reviews and feedback by customers not showing?

Why is ny reviews and feedback by customers not showing on my selling profile?

Selling with reserve price

Hiim trying to sell via auction/ buy now but with a reserve fee.its not letting me!either it says minimum reserve must be £50 or it says it needs to be £40 or less each one I try it suggests the other! Help please!

'Make offer' directs me to 'this page cannot be displayed'

I am attempting to make an offer with a seller that we have agreed a price on an item. Every time I attempt to put an offer in, ebay sends me an error message saying that it refused to connect. I have tried to make the offer on both firefox and chrom...

Error code 3013

Hi,I am unable to purchase as i get a message error 3013. How can i resolve this

Customer's not being able to buy some products in my shop

They get a problem at checkout: We ran into a problem. Please go back and then try to check out again.Its not just one product its a few, and its nothing to do with there internet settings as its different buyers on the pc and on the app, this has be...

email verification requireed

Trying to send a message to a buyer and it keeps asking me for a verified e-mail. But the e-mail in the personal settings on the account info section clearly shows that the email IS verified??Any thoughts?

eBay technical issue

Hi everyone, I hope you’re all doing well. I’m posting to get an update regarding my seller account, which is currently restricted. I recently upgraded my account from personal to business, and all the required tasks on my side have been completed. H...

authenticity guarantee

My Omega watch advert didn't show the authenticity guarantee. How do I add it ?

scrolling

is anyone else experiencing problems scrolling through items for sale.

Making Offers not working

I have seen that a number of Ebayers have been unable to make offers. Is this an issue across Ebay in general?

Simple Delivery not simple

Has anyone else had problems with Simple Delivery not offering correct parcel size options? I knew my parcel was large but Simple Delivery only offers Medium max size to me. I sold my item but have refunded it as the parcel is too big for the despatc...

VIDEO

Last week I could upload videos for my listings but this weekend it just wont do it. Why?

Issue generating label

Hi. Is anyone experiencing issues with generating the labels? The message below appears and I've tried numerous times. Thanks

Different listing to preview

Does anyone know why the listing does not include a button for bid or one for offers only the watch button. The preview show all three.

Listing of similar items.

I listed a silver bon bon dish and I had a decent offer and it sold very quickly. Once the buyer had paid I listed its "twin" and the message came up that it cannot be seen by anyone until the first item had a bid on. The first one, of course, had lo...

Global Shipping Program not applied to sale when it should have been

I sold an item to a buyer in Greece this weekend, which is enrolled in the global shipping program, however I cannot print a prepaid label, instead I am being asked to purchase a label which exceeds the amount that the buyer has paid, post it directl...

Ipod pro firmware can't be upgraded

i bought a apple ipod pro 2 ,it had a older version of firmware and i was not able to update to latest firmware so i can't do certain action's ,the seller says that you can't upgrade this Ipod ,it was not mentioned in the selling description that thi...

error message

Any one else getting this?As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:You're a power user moving through this website with super-human speed.You've disabled JavaScrip...

Verification without credit card

How do I verify my age without a credit card

Unable to view items in browser (when signed in)

When not signed in I am able to view items normally and access all content. However, when I sign in - the landing page is fine but I cannot view anything from there. The browser is constantly requesting data. I have tried all browsers, several device...

ebay make an offer not working properly, cant display page when another site has embedded it

when trying to make a seller an offer i get the following. Firefox Can’t Open This PageTo protect your security, www.ebay.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new w...

Trouble listing

Is anyone else having trouble listing keeps buffering then saying i don’t have a postage policy and must use the website instead of the app ive tryed deleting the app and rebooting my phone but still the same

for canon printer cartridges

I have just recently made a listing but it only offers Add to Watchlist not Buy it Now which I asked for and it is not allowing me to revise and help is no help. Can anyone help please

Global Shipping item delivered to Lichfield

Hey guys. An item i shipped for USA has arrived at Lichfield via the Post Office printed QR code. There has been no update since the arrival at Lichfield, April 30. Ebay have not updated the order either. Onky Royal Mail Please advise if possible, as...

Tecnical issue

I’m unable to access both the Selling section and my Inbox/Messages. The eBay app shows “There was a network error”, and the same issue happens when using the browser version. I’ve tried app/browser access and it appears to affect both Selling and Me...

ebay dropping the mileage filter in the automotive section

Why does ebay drop the mileage filter.I wish to search for cars/vans that are below a certain mileage.It was there a couple of days ago, and now it isn't.Why?????

Why does my collection area does not match my address location

I recently moved from one County to another; I have updated my address but on my current listing my collection location is my old location. How do I change this

restricted account

My account is restricted and I do not know why . All ebay informations about it were not usefull at all .Im expirienced seller I did not receive any email about and do not know ow to find if they send something either do not know how to remove the re...

Cant revise an item due to not having an EAN+

Hi all, I'm trying to revise a listing/adjust the quantity of an item I have for sale, however I cant revise an item due to not having an EAN + it also says the listing is currently in a 'restricted' state in a second error message. This is a listing...

cutlery sets

i've listed a set of dinner cutlery, they said i have to revise it and include age related postage delivery, which i've done, and still not back on, also 2 sets of teaspoons which they say are bladed items,

Viewing Problems

Is anyone else getting an error message when trying to view items? I keep gettingebay co uk sent back an error.Error code: 431 Request Header Fields Too Large Whenever I try to look at an auction Thanks Mark664

Incorrect home address

When I list item to sell my old address location comes up as Australia. I'm in UK and all my address details in eBay account are UK?

Product delivered but not ordered by me

Received a product I did not order. It's not in my order listing but it's addressed to me correctly. I'm puzzled. Any ideas?

Dishwasher

I bought a table dishwasher last year in August last week it stopped it needs a heating element .ltd still in warranty ..but the customer I got it from is not answering my Tex .what I should do

Deliveries

Why does eBay keep using Evri as a courier they are the worst delivery company in the uk you would expect a company like eBay to ensure couriers

How do contact Ebay agent

Could someone please tell me how to contact an agent by telephone. My account needs to be unlocked and I don’t know what to do.

Item location reverts to my registered address and not the item address

I'm selling an item that is not located at my home address. It's a lawn mower so collection only. I list the item with the correct location address, but when I view the listed post, it states the item is located at my home address registered with eBa...

super slow ebay freezing up constantly on windows 11

Hi does anyone now if it is all the videos trying to play while browsing ebay stores that makes ebay not usable.Or is it all the tracking and spying they are doing.I have super fast 900mbps speeds and a brand new windows laptop with all cookies and r...

Web page & Mobile App sync.

I have a problem that whenever I make a purchase using the mobile app, I cannot see the transaction on my eBay web page. I can see it in the "Awaiting Feedback" page, but once feedback has been left, the transaction disappears from the web page - can...

how to mark items as shipped when this no longer appears as an option without my buying a label

recently I've found I can't any longer mark items as shipped that I've sent out to the buyer. ebay wants me to buy unnecessary labels I don't need.

Selling problem

In the Inventory tab there has been a message saying "Something is wrong. Please try again". It has been there since April 22, and nothing I can do will make it go away. As a result I have not been able to upload any new listings

No views on the listing

Hi there! I’m trying to sell my 3d printer and it’s been a moth since my listing is on the ebay. I’m checking it everyday but it hasn’t got any views since the beginning. Is it something usual or I am doing something wrong. Please let me know as I ne...

System wrong

This is a second time the system has automatically declined a buyer s offer on my behalf. I didn't even have time to bread their first massage with the offer before they sent a second one, wondering why I had rejected it, since the price they propose...

Unable to use ebay again. Buttons don't work and cannot enlarge or scroll through listing photos.

Here we go again... This happens every few months until ebay realises the number of customers affected and addresses. Logged on today, and once again I can no longer scroll through listing photos, enlarge photos, add to watchlist, add to basket etc. ...

Refund payment issues

Hi - I have recently sold a collection only product. The buyer made the payment and it was on hold in my eBay account pending item collection. The buyer did not collect despite a month of one way communication from me. I issued the refund and cancell...

My account details aren't correct

My account has the wrong address and name but there does no seem to be a way of changing them or correcting them. My account history has all gone too.

Listing still not showing after 1 day

Does anyone know why I get this?I posted a listing yesterday and if I search for it by keywords or item no. it does not show in the results (there are only 2 other products like this for sale on ebay so it's easy to tell if it's there or not).If I na...

Resolved! Completing sold process

I sold a car recently and it was naturally collected in person and paid for by bank transfer. All was OK but I started the process as dispatched on ebay and now can't complete the process.

Ebay silly rules to prove you are above 18!

I'm 43, I have had an ebay account for probably 20 years. I have bought and sold many item on this platform. I have a passport, a driving licence, ... Problem started when i tried to buy some razor blade and was ask to enter my credit card details (i...

anyone tell me why i cant view ebay live

i am trying to view ebay live, the page loads, and then nothing. i have cleared Cache i have tried on laptop and phone. sporadically it worked a bit but back again to no video or sound. it seems to work okay on my partners iphone but not on my andrio...

Technical issue

Suddenly, I'm getting all my searches on eBay priced in British pounds/currency. What can I do to switch back to US dollars?

Site access

Hello. Is anyone experiencing accessing site. Each page is not opening except "my Ebay". Tried to place bid but receive error message. Seller will receive lower price of course.

Technical Issue Unable to accept Multi User Account Access invitation Accept option not visible

Hi everyone, I am seeking advice regarding a persistent issue with the Multi User Account Access feature on eBay UK.I am an e commerce consultant based in Pakistan assisting a UK based eBay seller. My client sent an invitation for me to manage their ...

spoon identified as a knife.

eBay's AI keeps identifying the spoon I sell as a knife. I appeal, appeal successful, relist, rejected time after time.

More than one of the same item

How can I change how many of the same item Im selling as it’s only show 1 atm

Vape starter pack

about a month ago I purchased a vape starter pack today I tried to charge the battery but the charger cable won't fit in to the battery it's to big to fit in the slot of the battery and the time has run out to be able to get a refund so what can I do...

cant log into ebay as it says i'm a bot what do i do

I cant log into ebay as it says i'm a bot tried pc and tablet

Unable to access eBay

After the recent access issues yesterday/today I was changing my password and now the eBay page on my mobile phone is bringing a message up claiming I am a bot, when all I did was go through the security where you match the picture to prove you are h...

Xiaomi 13T Pro - I cannot find the app in Play Store

Hi there, I just bought a new Xiaomi 13T Pro, Android and I cannot find the eBay app in Play Store. Any suggestions?

Access denied on server

I have just received a message on eBay on my mobile phone that says something like unable to connect to server on this, or something like that, when I’ve never had a issue like this with it before tonight. Now since then, I have tried to access it an...

INVENTORY - "DUPLICATE AS" Drop down function - Does any one else use it?

HiFo about a year now, we have been unable to use the "duplicate as" function within inventory.Multiple calls and tickets raised but every time the tech state they cannot reproduce the issue!I have provided screen video of it.I have used 2 different ...

Sold item still active in listing

I have noticed that some items that I sold are still showing in my active list . How do I stop this from happening to avoid someone buying an item that I don’t have .

Appeal won but item still removed from listings

I have had a listing removed for the second time under ebays knifes and blades policy. This is the second time this has happened with this particular item. I have now won the appeal for a second time. Unfortunately the item seems to have not been rea...

Why can I not reply to any community messages?? No Inventory!

Trying to figure out the no inventory issue but cannot reply to any comments Any ideas??

I bought a Motorbike Battery from a Seller just seven months ago and the battery has failed

I am trying to contact the seller to get him to a) Replace it, or b) Preferably refund me the cash. When I go to the contact seller talk box an automated ebay generated message says that it won't let me contact a seller because it looks like I am try...

Item is relisted early.

I have a number of listings up for ten days. E-bay relisted them all with 4 days to go. Ebay has just again relisted one of these relisted items with 5 days to go. I have had no communication as to why, just a notification that the item has been succ...

Inability to list due to Seller performance

Several months ago, some buyers didn't receive their items as soon as they would like to. This has affected by Seller Performance. Now months go by and I don't know how to remedy this as I can only sell one item. Does anyone know how I can alter my s...

Problem with app

Problems with the app.I still can't turn offers off .... The only way is going thru a PC or use incognito mode.Also, Schedule list button has also has disappeared.I have deleted the app and uploaded it again .Any one has this problem and fixed it .Ta

Resolved! Offer refused

A buyer sent me an offer but received a reply saying I had declined. I had not. I asked him to try again, same result. I the asked him to make a slightly higher offer but that too was declined. Any ideas? I've not found anything helpful within the He...

Ebay AI has hidden an auction for "Offering the item for sale outside of Ebay" incorrectly

So...I was listing a number of model kits on Ebay today. They were all from the same range offered by the same manufacturer so after raising the first draft I copied it, changed the title and any relevant details etc until I had about 18 different li...

Is it against the illegal to sell secondhand electric items with out PAT testing

Is it illegal to sell secondhand electric items with out P A T testing

Issued a full refund but only 50% came through?

I was a buyer of an item that arrived broken. EBay found the case in my favour and said “‘we’re issuing you a full refund.” Which was £304mBut weirdly only 149.99 came through. Now when I try to talk to the chat about it it just says “‘case found in ...

Top Rated Seller Premium

Hi all,I've set up a business postage policy which has applied the top rated seller premium badge to most of my listings, however the ones that are above £20 in value don't seem to receive the badge.They have their own policy as I know they need a tr...

Simple Delivery - Why is it imposed for some parcels and not others when size & weights are the same

I have just listed three items using the eBay excel template. All the products were the same so all the same size and weight, all buy it now and all over the 61 x 46 x 46 cm size limit. When revising/editing the listings: The first one correctly reco...

Issues with DPD and Paclink? Unrequested return to seller.

Dear Community,Is anyone else having issues with DPD and PackLink? I sent three parcels on Monday and all of them have been marked by DPD for return to me. I contacted Packlink who responded re one of the parcels, telling me they are having technical...

So Many Glitches

Don’t know what’s wrong with eBay over the last couple of months there have been so many problems and glitches. Not being able to sign out, getting new sign in page when in the middle of signing in, not receiving authentication codes, getting ’send o...

Fake product

I bought a Salter knife sharpener and it turns out to be a cheap Chinese fake. I cant see anywhere that I report this rather than just returning it. Anyone able to help. Thanks

Problems withdrawing money that is in eBay tonight.

Does anyone else have a problem today withdrawing funds from eBay? Keeps getting " withdrawal up, I press that but next screen won't load at all.

Listing traffic history no longer works!

I frequently check my items’ Traffic History by clicking on the number of views whilst in Seller Hub. This no longer works (or very, very occasionally). The screen comes up but no ‘graph’, the cursor just spins and spins and spins…..I think I’ve done...

My listing has lost it’s buy now button

So I list most of my stuff on seven day “auction”and “buy now” most things sell on auction. However I have a listing on at the moment that I set up with both. It is doing well. Someone wanted to buy it now but the buy it now button had gone. Making i...

Withdraw button greyed out

I'm trying to withdraw my funs in my eBay balance, but the button to start the process saying "withdraw" is greyed out and does not take me to the withdraw page when clicked.A few days ago it let me withdraw around £20 but now im trying to withdraw a...

I listed an item wrong and someone has bought it I have tried messaging them but they do not reply w

I listed an item wrong and someone has bought it I have messaged the buyer but they do not reply what shall i do

Cant buy item thats in the UK and im registered in the UK.. i get this error below often!

Unfortunately, this item isn’t available for purchase in your location.{e292510-1260494x} Driving me nuts! anyone got any clue? I have checked my account addresses all from UK, the seller is in the UK? this has happened on different sellers but are a...

Return of item not listed on eBay purchases !!

I want to return an item WHICH HAS NOTBEEN LISTED ON MY PURCHASES ! HOW CAN I SPEAK TO A HUMAN BEING ???

Age confirm

Hi there,I’ve made an offer to buy the scissors, but I’m still waiting for my age to be verified. I submitted my details a few days ago.Could you please help me with this?

why can i not find a phone number to just talk to somebody on e bay

Im not the best on wesites but i cant find a number to talk to somebody from ebay.. ive been charged for something i dont know anything about but you cant talk to anybody!! this drives me mad

Problem with item listing

I am trying to sell a rubber axe. In the photos I have included a picture where I am bending the axe head. I still had to make an appeal for the item to be listed, as the algorithm was sure it was a real axe. Someone wants to buy the item, but they a...

Why foot rasps being flagged by your knives policy

I keep trying to list quite innocent things like foot files and foot rasps, and they're constantly being flagged as violating your knives policy. They have no removable parts - are just regular tools used in a pedicure. You can appeal the decision of...

Ebay live

Just tried to use ebay live and every one I go on says needs a update so I tried to update a few times but there's no new update available, I'm on android 10 on a hauwei phone

Error messages

Is anyone else getting these error messages? I can't view my notifications or my listings.

Resolved! seller not getting buyers address on simple delivery post label

Help, I won a bid but now the seller is not getting the correct post label, it just has my name and the post code of the click & collect shop I want to pick up from. i.e. no actual complete address.but on my buying order page the address is complete....

Maximum bid not used

My maximum bid of £32.57 was not put forward for item - A lower bid won it???

Listing removed

My 4brigade items have been removed,same items are listed for sale.can you talk to to humans or not.

I can see a partial message from a blocked account in My eBay: Account Summery

I’ve had this buyer blocked for several weeks, and I also have the setting enabled in my selling preferences that prevents blocked users from sending me messages. However, in the My eBay: Selling Overview section, under Messages from buyers, a partia...

Resolved! Shipping costs not shown for international buyers for some of my "Buy it now" items

Hi,I have recently refreshed the images on my some of my items and since then, the shipping costs are not visble to international buyers.All listings are shipped through GSP.I have cross checked the listing category, details, postage etc with other l...

how do i complete the order

Hi allI missed sending an item to a customer then when I went to post the evri code had expired. To make up for my error I posted via royal mail next day before 1pm. I have proof of delivery but cant complete the order, what do I do now?I have messag...

Resolved! iPhone blacklisted 6 months after purchase

Last October I bought an iPhone from someone who I believe is a verified seller in the sense that they’ve sold over 400 items and have been on eBay for over 10 years. The phone was new/unused and I registered it with Apple the day it was delivered. I...

What to do next??!

Hi, looking for some advice! I purchased a foldable baby highchair back in February. A few days ago I received a safety recall notice to inform me to stop using this product immediately as there is a concern of a serious injury and to 'destroy' this ...

EBay balance

Hi all I’m new to selling I have sold 3 items all been deliverd ! But it looks like I only got the funds for 2 in the ebay balance but on my orders it says the funds are in my balance ! Great start ebay thanks !! If anyone can dm with some info ur be...

Can't update my Ebay email address

After about 20 years without issue, suddenly stopped getting Ebay email notifications eg Watch List items, tracking etc Nothing has changed at my end - filters, spam etc. So, I tried changing my Ebay email address but don't get the confirmation email...

Hi. Has the colour background on sent messages changed from blue to grey?

I have noticed the colour background on a message I sent to a buyer has changed to grey. Usually, i associate 'greying out' with a failure to send or some other technical issue. Has the colour changed as standard or do I have an issue with my app or ...

Unable to access the app after gatting to the home page

Hi,has anyone having difficulty accessing their ebay app. I can get to the home page but after that it says system error. Also my ebay selling balance has disappeared.

Vehicle Compatibility

I have entered some of the vehicle compatibility on my draft listing and save it. When I go back in to edit the draft it doesn't give the full list of vehicles in the compatibility section so I'm unable to give an accurate listing.

Sold a item but can’t mark as paid

I have sold a item the buyer paid cash on collection but I can’t mark anywhere that he as paid me

Invalid Access Token!

Check your HTTP header. I've no idea what this means. Does anyone else know?Basically, I can't sign in no matter what I've tried.

A buyer realized he only lived thirty minutes away so came and picked the item

A buyer realized he only lived thirty minutes away so came and picked the item. I have canceled the lable but how do I mark it as collected

Age Verification

I’ve been struggling to verify age to buy some cutlery. When entering credit card details I get an error “Unfortunately, we ran into a problem and couldn't process your card ". Please contact Contact customer services . I have bought lots of canteens...

Failed car parts

Hello, boughg a cambelt kit, the vehicle had the work done, the cambelts failed due to the quality . Now the sellers ignoring contact. It’s outside the 90 return policy, however it’s done catastrophic damage to the car. anymidea on what can be done ?

Evri item collected. But not marked as delivered

Hi. I’ve sold an item which the buyer wanted sending to an Evri parcel shop. It arrived but I noticed it’s been sat in “Waiting collection” for a long time so I reached out the the buyer who confirms they have collected the item days ago. what can I ...

system fault on a return ?

I have printed a return label and posted the item that I need to return, but my ebay is still showing that I need to print the label and initiate the return. I have the receipt from the post office to prove that i have sent this what do I do

Payment

Please could someone help. I am trying to make a payment but it keeps saying one more step but does nothing.

I put a wrong email address as a guest buyer.

After doing a purchase as a guest buyer, I was expecting the email confirmation but it did not come. Then I realized I got wrong writing my email address and now there is no way to correct it. Any suggestion?

Not receiving emails from ebay

Does anyone else have this problem? I am using a PC and it is not my email provider.

accounts mix up

Hi, can anyone help me please.I dont know how it has happened but I have 2 ebay accts , one I have had for years under my sky email address had for years. recently I bought a apple mac and another account has been made on ebay using a gmail email add...

Is there a new eBay listing/selling format?

Is there a new eBay listing/selling format? I cannot change viewed photo image and even the 'BUY it NOW' button does not work. It's all a bit hopelss but I expect ebay will say its because I'm still on the old windows 10 and not 11 or something? has ...

Seller request me to open dispute

Purchased grey chairs.seller came back to say no grey only white available. I declined and asked for rey.they say they have technical issues with their account and I need to open a dispute

36158803****

Hi, I purchased this item which has failed but ran over the 30 day cover. Used twice for around 50 minutes total , found faulty after 30 days! Contacted seller who hides behind this 30day. I believe that the item should last a considerable longer tim...

my listing

Hi ive an item for sale on e bay but i cannot find it anywhere,also ive had an offer on it but i want to decline it but i cnaanot find that either , can anyone help please

Contacting sellers who have opted out of messages

I’ve found something I’m really interested in buying but need more info from the seller. However the seller has chosen not to receive messages. It is listed as ‘collection only’ so I would definitely need to contact to arrange to collect! Has anyone ...

verification

eBay cancelled three of my sales because they couldn’t verify my bank details these items have bids on them. I’ve now sorted out the verification but they still won’t let me list the three items. The buyers that were trying to buy them are waiting fo...

Top-rated Seller but showing Ineligible for Advertising – Technical Issue

Hi everyone,I'm hoping someone can help or that an eBay staff member can escalate this.My account (minsu-ltd) is a Top-rated Seller with the following metrics:Transaction Defect Rate: 0.00%Cases Closed Without Seller Resolution: 0.00%Late Delivery Ra...