Member To Member Support

buyer wants to cancel but i cant refund.

i sold an item 02-13929-99530 and the buyer wanted to cancel.no problem but when i went to cancel it just says a cancelation is in place and i cant send the refundhave tried ebay help-useless and cant seem to speak to a real person to get this sorted...

DHL Hungary, refuse to redeliver

I recently sent a parcel to Hungary using Ebay Global Shipping, There was a failed delivery buyer wasn't home. Buyer offered alternative delivery option but DHL couldn't deliver and have told them it is being returned to Uk.Can anyone offer advice on...

EBay Is Breaching My Personal Security

I am horrified to see that eBay is in serious breach of its security. I noticed recently that someone’s telephone number was shown with their details which I thought was strange. Yesterday I received an item that I had purchased. The invoice/packing ...

No collection code

I have been sent no collection code for an item to be collected from a local store. This is the third time this has happened. The store are unwilling to release the item without the collection code. This is very very annoying. Come on eBay, sort this...

Signing in

Went to put feedback in today for and item I bought and was greeted with a different logging in screen asking for photo ID etc much the same as NHS of late. I had to link my Google account in to get round this. I will not upload a photo of myself and...

Sold an item - why dos ebay let a buyer request an invoice when ebay knows it's simple delivery

I have just sold an item. eBay Simple Delivery handles the postage. So why does eBay Simple Delivery allow the buyer to request an invoice? When I click on the button 'Send Payment Details' I get a big blue statement at the tope of the page 'Invoices...

The tax invoices are incorrect !!

Done my accounts for year ending and now found a number of EBay tax invoices are incorrect (Instead of £78 they shoe £3.37) They are all over the place, how do I get someone to correct them

Problems shipping abroad . . . DHL

Had three items for sale, but, due to the size (large but not excessively heavy), I was directed to use DHL. I've not used DHL before but as GPS seems to work fine I happily went along with the recommendation. Two people won the auctions, one based i...

How to buy a cutlery set without a credit card.

Hi I have had this problem before. Been with ebay for 25yrs. I cannot buy a cutlery set i am interested in because i need to prove my age with a credit card. The last time i bought knives i told the seller and he told me to type the number manually i...

Fuzzy2zz sale ad of Villeroy& Boch Soup dishes (3 peace)

When i try to buy those things, EBay gives me information that the seller cant send to Finland. You have today check that the seller can sell/ send to Finland, but it doesnt work. Need HELP!

this year ebay have restricted my account saying my card details need updating.i only have one card

i have resent my details several times this year, and it lets me enter these details,even sends me a message confirming this...next day the card details somehow revert to the incorrect details....i have a different postal adress to my billing address...

seller from Italy does not respond at all

I want to buy an item and I should contact the seller from Italy about shipping it to The Netherlands (because the listed item is shipped with Italy, but it is possible to have it shipped elsewhere after contacting the seller).But the seller is not r...

Seller has changed item description after purchase

Bought good working condition iphone for my daughter.Two months after purchase it has screen fault(white screen), seller has changed description of an item to non working/for parts. AFTER PURCHASE. Obviously lying. No way to solve issue/fraud from eb...

Restriction on my account

Hello - about three weeks ago, restrictions were placed on my Jonto account due to non-compliance with eBay's standards and policies. My feedback rate is 97.8%. I previously sold 30-40 Gillette blades per week, and now it's 2-3 per week (my items are...

Featured shop

I have just upgraded my ebay UK store to a featured shop. I have done this because I am interested in the features offering free exposure on the European ebay sites. Does my shop and my listings now just show up on the other sites or is there somethi...

Sending offers to potential buyers

Hi. I’m a new seller. After a week ‘live’, with some interested buyers (‘watchers’), my ‘selling’ platform urges me to send offers to them. However, it doesn’t matter what amount I put in…it says ‘invalid amount’ underneath in red (please see exampl...

Resolved! Someone bought an item by bid but said he didn't want the item anymore

the item bidding has ended and it says he won, do I just wait for him to cancel or something? he did message before it ended but I didn't have enough time to figure how to cancel on my end idk why he didn't cancel on his end. also how tf do I talk to...

Proof of age

I want to purchase a saw but do not have a credit card

Money from sale isn’t coming through

My money hasn’t come on to my ebay balance after the sale has been completed and i’m not sure why. There is a message at the top of my sellers section saying that i need to update my tax information so that might by why but if not i have no clue any ...

Scammed

Hi bought a bundle of 4 pets for the game adopt me and the seller has scammed me says they've delivered when clearly haven't as adopt me record all trades I can prove I have not received the items but when I go to report it it says you've

Date of arrival on orders

Has anyone else suffered from this glitch with eBay, I did a chat with them and they said it was a glitch posting the arrival day of 27th December even though I have 2-3 days expected delivery. It has stopped all my sales as people think they won’t r...

Can’t generate qr code to post

I’ve sold an item but can’t find how to generate qr code - when I go services it doesn’t offer generate qr code.

Scammed

Hi ive been scammed but eBay haven’t honoured the buyer protection guarantee so I’m looking for advice. ive been an eBay user for many years and I was looking for a new phone - I bought one from someone with no feedback feeling confident the buyer gu...

Changing a listing to allow international postage

I am UK based and have an item listed. Offers have been sent and someone in the USA would like to accept the offer. When I created the listing, I didn't select to allow international postage. I tried to edit my listing to now allow postage abroad, bu...

Verification Message Scam?

Hello ebayers, i recently received a message from a verifybot16 account (i didnt put out the whole account name just incase) but it said in the message that i had to click on the link which was id298.ebay-complete.com (another red flag) which was all...

Selling

My buyers address is coming up as incorrect i have messaged seller to amend. Was advised by automated service within Ebay to cancel

Resolved! Returning damaged item but eBay has closed return case

Item I received is damaged and out of date so requested a return via eBay (should be free under buyer protection) and opened a PayPal dispute as seller was not communicating. EBay now closed the return as PayPal involved. Question is how do I get eBa...

Listing Violation - Gas Mask

I recently listed an Avon FM12 Gas Mask as a Buy It Now. After 4 or 5 days it was taken down by ebay because they said it violated their Military Sales Policies. The initial email from ebay said they had been made aware of my apparent violation by a ...

Cancel order request

The seller declined request to cancel stating item has been posted , when it is a collection only item .

Resolved! recent sale is possibly a scam

Hi allI recently listed a radio for sale and was quickly sent an offer. I checked the buyer and it was a buyer in Egypt with single digit feedback. I felt it may of been a scammer (possibly undeservedly) so declined the offer and blocked the buyer.Th...

Payment Refused by Ebay

Hi, I hope someone can help.I recently opened an eBay UK account but when I go to pay for an item (my first item) I constantly get the error message"Please check your payment details or use a different payment method."I have inputted my card details ...

The delivery man doesn't come.

Hello,I received an email saying that the item is on the way, but the courier hasn't come to collect it from my address yet, and the parcel is still here. I'm honestly not sure what's happening.Please contact eBay support and let them know that the p...

Loss of half of refund

I recently bought 2 itemsI picked them up personally. Wtapped them xarefully a delivered to the person i had bought the big on as a gift. It didnt connect and was unuseable. I immediately informed i wanted a refund. 2 days later in agreement with the...

Account Restricted + Funds on Hold + Incorrect INR Refund Despite Delivery — Need Urgent Help

Hello everyone,I am posting here in hope that an eBay Moderator or someone experienced can guide me. My business is currently facing a very serious situation involving an account restriction, funds on hold, and now a case where a buyer received their...

Postage label not scanned but item sent

Hi there, a buyer bought two items off me and I didn't know how to combine the postage (I was paying for the postage) so I just bought two postage labels. So I've taken the items (packaged separately) to the post office and they've used one postage l...

I haven’t got a credit card and won’t let me bid on a chainsaw without verifying my age

Is there any other way to verify my age I want to by a vintage chainsaw have bought meany form eBay before now I can’t as I don’t have a credit card

Live selling

I am sick of getting messages and alerts about Live selling things about to start. I am NOT interested. How do I opt out of these irritating things, please????

contact the seller

Kupiłem program, który wymaga przeniesienia licencji. Transakcja obejmowała wysłanie numeru seryjnego, płyty i pudełka. Okazuje się, że to nie zadziała, ponieważ proces przeniesienia jest nieco inny. Sprzedawca musi zalogować się na stronie producent...

Ebay wants chatge for the order cancellation

How can I cancel the order without paying eBay?My item was sold. I didnt receive money, nor sent anything. I want to cancel it, but they want me to pay extra for order cancellation.

Additional charge for refund ?

I purchased a product, value £33.92. Included Buyer Protection. It did not arrive. Seller advised me that their supplier could not supply the item and offered me a refund. I accepted. Seller sent me refund BUT deducted £4.17 from it. I received £29.7...

Product Not As Advertised

Hello, I recently bought an advent calendar for my Son and after opening a few days it was clearly not the product I was promised, contacted them and they’ve done very little but there’s no method within that chat to escalate to eBay. Can anyone advi...

Bladed

Trying to buy tools on here , which I have done for years. And now it says I need to verify my age with a credit card ( I don’t have a credit card) any help please

Resolved! Country of Origin defaulting to China

Hi,This week I have listed about 15 items and on 5 of them, where country of origin was not an item specific requirement, I left blank as I have many times before. On re-visiting the listings I noticed that the field had been populated with China. I ...

Delivery change

I have recently sold an item and elected a prepaid label from ebay, i got the label printed off but i decided to send it via special delivery, to cover for the item if it was lost or damaged during transit, the item has already been delivered, how do...

Funds

I havent received any money in my ebay balance or in my bank account when on ebay it has said that the order and payments have been completed?

Wiper blades

Good afternoon I purchase a pair of wiper blades 2 weeks ago for my car and they have sent me the wrong ones I have been in touch with the seller he ask me to take photos of my wiper blades which I have done at first I did not know how to send the ph...

posting as a seller

I am selling a full-length umbrella within the UK (approx. 95 × 10 × 7 cm).When listing the item, eBay automatically forces me to use Simple Delivery and restricts me to the suggested couriers (Royal Mail, DHL, Evri). The problem is that the system d...

Refund on item purchased

I purchased an item on the 11th of this month and on the 12th eBay e-mailed me saying that they've closed the seller's account how do I get my money back?Thank you

Saved card on ebay

As a buyer and seller on ebay if you remove your saved card will this cause any issues. My concern is that if my account got hacked they can use my debit card stored. I always pay by PayPal. I do not like the fact that it defaults to the debit card. ...

Simple Delivery recommendations

I thought I had a handle on Simple Delivery but I was told off by eBay this week for sending something that was overweight. As usual, despite noting the dimensions and weight, Simple Delivery ignored my listing details and recommended packaging that ...

shipping

does anyone know how to opt out of the 'new' postage system ebay are trying to change to after christmas - l've used DPD for years and am very happy with them but they don't seem to be an option under the new system

Seller not responding to messages regarding collection of bought item

I paid for an item immediately after winning the auction and opted for collection, sending a friendly message. The seller has not responded to this message or three further messages. I have a qr code but no idea where to collect. After waiting 4 days...

Account restricted but not message/email

Hello I got this account since 2019 where I only buy regularly I plan to start to sell, and bam my account has been restricted. I did delete a few old credit cards who were expired and when I try to confirm my usual bank card payment with the securit...

EVRI

seem to lose more packages than they deliver from my experience. Anyone know who Vinted use?

Negative Feedback Revision

Hi, I have never used the forum/discussion pages before i'm just after some advice. I have been a member on ebay since 2003 both buying and selling. 2 days ago I received a negative feedback comment but the comment read that the item was all good no ...

Account "limited"

My account is limited.No messages to say why. Nothing dodgy, no money owed, Cannot get an answer from ebay,

seller wanting buyer to cancel order

seller wants me to cancel order claiming that if he cancels it I will have to pay Ebays fees, This seems wrong on so many levels. Is this true ?

Returning an item

I received an item that is not as described as it isn’t the correct size or shape to fit the vehicle is was advertised to fit. I started a return and selected “doesn’t fit” option but it wants me to pay the return postage. I now can’t go back to chan...

eBay not sent a confirmation barcode , DPD delivered item at 0857hrs this morning

eBay have not sent a confirmation barcode to collect parcel from my local pick up point (SAINSBURY ARGOS) although my parcel was delivered at 0857hrs this morning (over 3 hours ago) how can i now pick parcel up with no barcode and why does Bay make i...

Resolved! Return label was not suitable as it for USA so i added my own label using royal mail

I cannot add tracking so i have dm'd the seller, is there any way to add tracking if i am creating my own label i have added all the order number etc is this ok? Destination: **** Postage service: International Tracked & Signed Heavier Tracking numbe...

Simple Delivery (seller responsibilities)

HiI've recently started selling on eBay again after a long time and quite a bit has changed. On my listings I've just allowed eBay to set the postage costs and options. I recently sold a pair of trainers - the buyer selected Evri as the postage servi...

Resolved! Returns

I purchased some 24 volt LIFEPO4 batteries that were sold as 24 volt 2.6Kw when they were tested they were only 21.9 volt and no good for my system. I requested a return as "not as described" but the seller has refused my request with no reason and t...

Reporting a scam

It's so difficult to report a scam auction! I tried to report this one:https://www.ebay.co.uk/itm/177670871103 The price is ridiculously low for a 1kg silver bar and the pictures have been stolen from facebook:

Scam seller

I purchased an item on eBay with a 1 year eBay warranty but after 3 months the item broke and the seller is refusing to take responsibility! I pointed out and screenshot that there is a one year warranty on the item but I don't seem to be able to ope...

Multiple Offer Used at Once

So this is an interesting one.at 00:03, I wanted to update my shop newsletter and create a coupon one..I created a coupon and added to the newsletter.all was good, until I used my partners account to see how it looked from a buyers point of view.I’m ...

12 month warranty not being upheld

I purchased a brand new ebike with a 12 month warranty. The bike was faulty and a new one was sent out. This one has now stopped working. Tried to message the seller as its under warranty and i think he has blocked me. Cant message him. Ive been emai...

Open parcel

Buyer received parcel but said it was open when it arrived,a part was missing .This was sent through eBay simple delivery with dhl

Resolved! Refund policy misuse from buyer

2 of my customers ordered same product and ask for return with the same reason. That product doesn't fit to their staircase. I gave dimensions in listing.i gave proper description of products why they didn't read it carefully. Now they want return.I ...

Why can't we leave bad feed back on time wasters

So I've had a lot of people bidding up items then cancelled within minutes of auction ending but you can't give bad feedback to warn others. I know how to block them after but how do we prevent it as annoying

Refund needed.

Hello all, my scope which i would like someone to share their view is, I applied for a refund for a defective item which has qualified for a refund. But I am yet to hear from them . What do you think?

Resolved! Advise on a claimed faulty computer item

Any advise would be welcome as I have never experienced this before. I sold a computer motherboard. The buyer then sends me pictures of his computer screen stating that the board was faulty and the computer would not start. I explained to him that th...

No action on fraud?

Please forgive the naivety but, I need to clarify the situation as it seems to be.I recently bought an item for a great price, about half market value (Normally £3,000+ but I paid £1,500)The seller then provides tracking information to say its been m...

imposed Simple delivery by eBay

A simple delivery option made by eBay meant they used DHL to collect parcel to send on to buyer.On two occasions where collection date and time was sent via phone message, they failed to collect parcel. Never turned up. The parcel is still sitting he...

Advice

Hi everyone, I need some advice.A seller agreed to give me a partial refund on an item, but it has been several days and the refund still hasn’t been issued. I replied politely and accepted the offer, but there has been no action from the seller sinc...

Can I convert my nectar points into an eBay voucher?

How do I convert my nectar points into an voucher to spend on eBay?

Resolved! Incorrect Delivery Times Displaying

my listings are FREE postage set to Royal mail 48. however, estimated delivery is showing 27 dec which is incorrect and should read in green Arrives Before Christmas. is anyone else having this issue?

Outstanding postage of £10. How do I reclaim please?

Outstanding postage of £10. Item had been posted Free! How do I reclaim this back. Seller ignoring my messages?

Resolved! Security

buyer of Item number: 236508000052 in an auction has requested payment details, I have sent them a jpeg copy of the invoice, noted it does not include their postage costs and advised they need to simply pay ebay the cost of the item plus postage howe...

Removing a cancellation request

I have cancelled an item but have now agreed with the seller to buy it. Can I cancel the request?

How can l return an order that is passed the 90 days period

I purchased a item more than 3 months ago but it is now faulty, I have tried to message the seller but it won't go through and I went on to the automated message service and it advised me to select the item that I have an issue with and it showed me ...

return choice

I want to choose to return an item in a envelope not a parcel, how do I do it

I can no longer add a SKU to my listings?

I am all of a sudden unable to add a SKU to my listing via the app or on the desktop. Has this feature been removed or is there a setting I can change to get this back? Thank you

Buyer misusing return postage

I accepted a return as the buyer claimed it was faulty. On receipt of the return, the item is not faulty and working as it should be. Under the ebay money back gurantee I have had to pay for return shipping, as the buyer claimed it was faulty.I have ...

DHL have not collected a parcel for three days. Has anyone else had this issue?

DHL have not collected a parcel for the purchaser for three days. Their response is non-existant. Has anyone else had this issue and how did you overcome it pleas

Postage cost

My customer has purchased a large letter label at 87p which is sufficient for the item as it's a ring but when l come to print the label it's trying to charge me £2.69 and sent it via a different carrier could anyone help with this thanks

Arrived but still refunded

Has anyone else had an item not arrived and buyer put in a claim. Item arrived two days later and eBay still gave them a refund under simple delivery. I did not lose out but surprised eBay refunded when only two days late. At this time of year that’s...

impossible to speak to a human!

About a week ago i ordered a tablet. It was marked as shipped and then 2 days later the seller messaged me on here to say it is out of stock! They told me to cancel it or i.coukd wait 6-8 weeks for it to be back in stock. I needed it asap so i said i...

The Evri shows delivered, but I never received the item.

HiI’d just like to share my recent experience here. I purchased an item and paid straight away on 27 November. The item cost over £260 and was sent via Evri. The tracking shows it was delivered on 1 December at 17:31, but unfortunately I never receiv...

Advice please.

Hi, I'm really in need of some advice please, I sold a high value electrictronic item on eBay (Laptop) and I'm wondering when is it safe to spend the money on something else and know the buyer is happy and doesn't want to return it? I've sent numerou...

Cancellation

I was asked for a cancellation and I accepted the cancellation. The buyer has now been in touch and have changed their mind. Item has been relisted. Is there anything I can do?

stop my return request

i need to stop my returns request to start a replacement request how can i do this please

Postage item needs revising for a larger item

Hi, we need to change to delivery method for a sold item, the label has already been generated, however the post office said the item needed a different courier provider as the item is too large for the current delivery provider. How can I change the...

Ebay is not recognising a successful return

I have returned the item, it was delivered to the seller's address on 6th Dec but ebay is telling me to print returns label

Scam??

Hello.I sold something on ebay but now the buyer wants me to add a £250 gift card to the order to be posted. Is this a scam or not?? Thank you in advance.

Multiple fees on the same listing

I tried to list an item today but the description text did not load when the item went live. So I tried to amend the listing this did not work. Them o removed the listing again same issue. I then saves the draft and finished it on my phone. EBay has ...

Postage charge for seller

If I’ve set up my listing as buyer pays 87p for postage, why does eBay charge me for a label anyways, and when quantity changes it’s multiplying the 87p per item yet all are going in the same package? I’ve been charged £5 for a label even though the ...

Deceitful fees from eBay

I promoted a listing and understood that if it sold during a certain period I would be charged a promotion fee.I subsequently received an offer and eBay showed me how much I would receive.’You’ll receive £1070’ (I took a screenshot) and this was lowe...

Buyers Fees

I sold an Item yesterday for £330 but I have had £13.91 deducted from that amount leaving £316.19 as the amount I will receive. Why has a deduction been made I thought the buyer should have been paying this fee?

Resolved! HELP PLEASE

So I'm trying to sell something on eBay. Someone has purchased the item (eBay have money) but now they want to cancel. EBay want to take £30 off me for HIM cancelling?!? I can obviously send the item but I know the seller will refuse it saying it's d...

Resolved! POSTAGE FEES

Hello,I’m having trouble setting the correct postage cost on my draft listing.When editing the draft, the only available postage option is “Use postage rate tables”, and I cannot select “Flat: same cost to all buyers” or “Calculated postage”. I have ...