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Seller News: December 2025

Check out our latest updates to help optimize your business.

Weekly Chat with the eBay Community Team

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Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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HELP PLEASE

So I'm trying to sell something on eBay. Someone has purchased the item (eBay have money) but now they want to cancel. EBay want to take £30 off me for HIM cancelling?!? I can obviously send the item but I know the seller will refuse it saying it's d...

Appeal approval

Hi, I had one of my items suspended because of policy violation. Ebay said that my item has a blade, so only age restricted postage is allowed. My item is a leafblower, and it doesn't have a blade, so I appealed the suspension. Ebay has approved the ...

My funds are on hold pending re-verification.

I have over £500 on hold. I have been a seller for many years and have 100% feedback. My activity has increased in the last month as I have retired, sold my house and horses and am moving to Spain. I have sent new verification of my identity as reque...

Loss of half of refund

I recently bought 2 itemsI picked them up personally. Wtapped them xarefully a delivered to the person i had bought the big on as a gift. It didnt connect and was unuseable. I immediately informed i wanted a refund. 2 days later in agreement with the...

Item not received

I need help i gave the seller the old address of my carrier. I didn't know that they have changed the the address so upto now i have not received the item. What can i do please?

Scam

HiI have a payment taken out of my bank through PayPal of £49.49, it says ebay commerse on the 7th December yet I've not bought anything for £49.49 on 7 December or ever...

Refund comes out of available balance?!

Please someone help explain this to me! I sold something today after accepting the buyers offer. They reached out to me very shortly after that they want to cancel the order. I haven’t even generated the shipping label at this point so their money wa...

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Duplicate accounts - update email address

Hot mess here. Have started using new Gmail address after moving away from talk talk and want to update my eBay account. Somehow managed to open a new eBay account and link to my Gmail account. Now looking to sort this. Have closed new account but st...

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postage

this is my message to ebay, please comment i do not want to use the delivery services you recommend for items that need age verification. they are more costly and they are not reliable.I want to use royal mail only for things i sell.not having this a...

POSTAGE FEES

Hello,I’m having trouble setting the correct postage cost on my draft listing.When editing the draft, the only available postage option is “Use postage rate tables”, and I cannot select “Flat: same cost to all buyers” or “Calculated postage”. I have ...

Furniture return (seller has sent wrong table)

Advise required please. I bought a dining table however the table sent is the wrong colour, to which the seller has admitted their error, eventually. The seller organised a courier originally and I paid the delivery driver directly via paypal, £50. I...

My listing is not anywhere to be seen.

I listed some solid silver spoons in the category: Collectables & Art>Silver>Solid Silver>Cutlery, I was wondering why there is not even any page views, I went through the category manually by refining the list to auction only, time ending soonest, t...

Deceitful fees from eBay

I promoted a listing and understood that if it sold during a certain period I would be charged a promotion fee.I subsequently received an offer and eBay showed me how much I would receive.’You’ll receive £1070’ (I took a screenshot) and this was lowe...

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Ebay simple post and my post no combining

I want to know how to combine postage when EBay steps in with its Simple postage.I lost a sale of 6 items because the buyer got charges a large amount for postage and EBay split the order in two so I could not combine.This is happening regularly now ...

Global shipping program

Has the global shipping program imploded international buyers seem to be unable to checkout in many destinations causing lost sales and reducing buyer confidence so may reluctantly bin it in favour of royal mail international tracked which I did have...

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Issues with final cost vs offer

Hi everyone. Made an offer to a private seller in the UK ehich was accepted (£30). I am also in the UK. The offer plus protection charge should be £31.90 but when I checkout its over £35. Messaged the seller and they dont know why but they sent me a ...

Live selling

I am sick of getting messages and alerts about Live selling things about to start. I am NOT interested. How do I opt out of these irritating things, please????

change of tracking number

I didn't use the eBay sticker because the buyer requested signature confirmation. Will that be a problem? eBay won't know if the package arrived and my money will be withheld.    

Resolved! Delivery Options When Listing Trainers

Hi, I'm listing a pair of new trainers and the only delivery option given to me is DPD at £14.25. I want to use Royal Mail or even offer free postage but these options are not available to me. Anyone know a way around this? Thanks.

Biding on item

Hi!I'm just like bidding for item,but can't, because seller not posted to UK!following you can upgrade delivery to Europe, I'm trying delivery to Europe, but system not upgrade to delivery to Europe, and still can't bidding on item!so question why up...

Item lost after ebay simple delivery issue

A few weeks ago one of my sales was impacted by the issue with simple delivery. Buyer tried to open a case, but after a few days of tracking saying the item would be returned to me, I refunded the buyer as nothing was updating and I didnt want the cu...

Can anyone help please?

I sold an item which RM says has been delivered. The buyer has not confirmed delivery but neither have they opened a case for non-delivery. The day after it was delivered I received an email (not through ebay) from someone claiming to have received t...

Returned item

I returned a faulty item, within the required time limit, using the return postage label supplied by the seller, the seller seems to be claiming that they have not received it, I have tried using the eBay automated chat box but it has been of no help...

postage refunds

when your item which has been sold but is returned in mid transit but now is showing delivered but delivered back to seller, how do you refund the buyer so they get postage back? i have the item back

Return items

Hello the item I have received is broken I have messaged the seller and explained I have the photos of the item , the seller has returned the item back to my house not back at his address, I have contacted the seller to explain it has returned back t...

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returns

Hi, I've had an item which I sold and posted. It wasn't delivered as the box was damaged in transit and returned to me. Ebay now states delivered but it has been delivered back to me. How does the buyer get the refund including postage as to me the c...

posting a snowboard

I have just sold a snowboard, put the correct dimensions into the listing. Got the QR code and took it to the post office who wouldn't accept it because its too long for EVRI, the package is 1.6m long and they will only take up to I.2m. How can i res...

Need to re-print Evri postage code

I sold an item, clicked and brought up the postage code but before I could download or print I lost it. Now it sats the item is despatched and I haveva tracking number but I have no label or downloaded code to take it to parcel shop - how do I get th...

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wrong delivery

I have received an Item which I did not order it. And the amount for this item had been deducted from my bank account (auto paid). I tried to return this item but I got a reply ( This return is closed). I need your support to return and refund my mon...

Selling

A customer has asked to purchase a bulk order of 30 albums. He is asking about creating a shopping article in order to purchase and also creating a listing ( of 30 items ?) with a range of costs/ He is unable to tell me other than one specific item w...

Simple Delivery - Beware if the buyer enters a malformatted address - prepare to suffer

Anyone else getting this problem? If you are forced to use so-called "simple" delivery and the buyer's address is entered by the buyer in a malformatted manner (e.g. postcode entered with "0" instead of "O" or similar), then even if the address would...

Postage Lable For Royal Mail

Postage automatically chosen by eBay via Royal Mail, eBay know what the item was, Batteries, but it turns out batterries are prohibited by Royal Mail,they are now stuck in a depot waiting to be checked and most probably disposed of, that will be a £2...

Bladed item

Here we go again, items being removed from my listing's because Ebay thinks it's a bladed item, what a joke This is becoming. So I will add this to pair of pliers, brick laying trowels and a vintage garden hand fork . Looks like its time to sell on a...

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eBay balance fees

Some of my sold items have funds available but not in my eBay balance (one item’s funds were available from the end of last month , and a few from earlier this month .But my eBay balance is £0.00? I sold 3 items last month and the payouts were smooth...

Postage

Hi I recently posted two two orders on one label. I now have one of the orders showing as awaiting despatch but can't use the item despatched button. how do I remove it please.

Seller Offers

Hi folks, it's me again!Do offers by the seller only go to watchers, or viewers as well? Also, as a seller, can I instigate offers or do I have to wait until ebay shows this option?Any advice gratefully received! Thanks.

Luxx lights

I sold some lights, I was giving the wrong delivery from ebay, I purchased a royal mail tracking, they received the item its not on ebay system they received it, they messaged me saying they have it how can I get my funds

Precious metals

If I purchase precious metals on here and the buyer says its 100% real fine quality and not fake. If it turns out to be fake will I be covered ?Thanks all

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Account Restricted + Funds on Hold + Incorrect INR Refund Despite Delivery — Need Urgent Help

Hello everyone,I am posting here in hope that an eBay Moderator or someone experienced can guide me. My business is currently facing a very serious situation involving an account restriction, funds on hold, and now a case where a buyer received their...

collection to wrong address

My addresses were not up to date, so the item I need to send is now being collected by DHL from an old address, Ive put a note on the listing on the dispatched status on Ebay but no idea if it will be picked up. Ive now changed the address in my acco...

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Seller refunded but no return label available

Seller agreed that I can return item as wrong one was sent.I got a refund within ebay but no return label email received and nothing in the return details of the item to show me a label to print.Return process is case closed when I go through the aut...

Automated Chat not Working

I desperately need to contact Ebay and my automated chat function is frozen (all greyed out). I can see the details of my previous chat but it is all greyed out and no option to click anywhere or restart etc. I have a very good buyer missing a delive...

I believe an item I have bought isn’t genuine. I contacted the seller and three days later still no.

I feel an item I bought is counterfeit. It’s a Bath and Body works candle which looks like a cheaper candle has been placed into a Bath and Body Works jar. I’ve contacted the seller but after three days he hasn’t responded. EBay automated bot is usel...

Product recall

My travel adapters have been recalled as unsafe as advised by eBay. I have contacted the seller who asked me to set up returns dispute. I have tried doing this but eBay say contact the seller I’m going round in circles

I was scammed on eBay and I can’t get my money back. The scammer is being protected by eBay.

One method of scamming is that after you pay for the product (in my case an iPhone 16 Pro Max for), the scammer sends whatever they want to a different address. When they send the parcel (Royal Mail), they obtain a tracking number as proof that they ...

Simple delivery- can buyer claim for repairs rather than return item when damaged in transit

I have bought an item which arrived damaged. The seller says it wasn’t damaged when they sent it (via eBay Simple delivery).it is a rare item and I would like to keep it and repair it if the costs are not prohibitive ( I am waiting for a quote for re...

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Wrong car part sent and refused refund

I am having problems with a seller, we'll know car parts dealer who has sent me wrong car part, window regulator and my mechanic wasn't able to fit it and when I contacted him to return it. They are refusing and stating it is out of the 30 day return...

The delivery man doesn't come.

Hello,I received an email saying that the item is on the way, but the courier hasn't come to collect it from my address yet, and the parcel is still here. I'm honestly not sure what's happening.Please contact eBay support and let them know that the p...

Accidentally missold item

I sold a 128gb phone when I thought it was a 256gb. The phone I sold a week before was a 256gb which made me just put 256gb as muscle memory of that makes sense? Buyer isn’t happy and I’ve apologised numerous times and I said to return it but he’s re...

Refund

I bid on a phone which I won. I wanted to cancel due to not relishing daughter has already bid on another phone. I asked seller to cancel, he got abusive then agreed but said he pressed the wrong button to except the return. Now saying refund not exc...

Suspicious transaction

I was trying to buy a projector screen from a seller but, at checkout the verification process was not my number, despite me being signed into my ebay account at the time (which has the correct number). When I tried re-verifying my actual number on m...

buying - not my item

I have received an item properly addressed to me......but I didn't buy this item (a cheap Chinese toy) and there is no seller name. Is it a scam.........I have nothing like this on my Bought list. The return address is a warehouse that is still being...

Christmas wreath

Hi I bought a Cedar Norfolk wreath and the picture looked very realistic but when it arrived it was total different.It was half the size and looked like that cheap pine not real looking at all and when I contacted the seller they said I had been givi...

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Seller not repsonding to Warranty claim

Hi all, I sent a message to a seller on the 30th day after my item was purchased and as I began to experience a problem. I had a few replies from them and a handful of auto-replies but trying to resolve this under the 5-year warranty is not progressi...

Help for Call back request

Hello, I am requesting a call back to an agent.Every time i put the details and then a message came ; Sorry, we're having technical difficulties. If you try again, I should be able to help you, or you can search . It s been 2 hours. Pls help or send ...

re listing cars

I paid £15 to list a private car -it has run its 7 days and ebay sent me a relist option -do i have to pay again for another week?

Incorrect bid

I received a message from the buyer saying they had put a wrong bid amount in My reply was - I read into it and it said the bidder could retract their bid. They won the auction Now im unsure what I need to do ?

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DPD Parcels

Recently I had an Ebay Parcel delivered to Argos by DPD. After a few days I went to Argos with the eCP code to try and collect it. The lady at Argos said DPD parcels are different and I will have received a collection code from DPD and not Ebay. I ha...

EBAY FRAUD

Refusal to hadel complaints, refusal to call me back and failure to provide qr codes to complete return thats now been closed and will not allow to be reopened as im just trying to get the qr codes to scan for labels. What advice for next steps? than...

Signed for delivery

My buyer has requested 1st class signed for delivery but the eBay simple delivery label is tracked unsigned. Buyer says things go missing as it’s a block of flats. I’m worried about sending then it being reported as missing. Support bot is useless, a...

disappearing purchase history and seller

I purchased an item from e-shopdealsukseller. It arrived but I requested a return. I received an email asking why it was being returned (signed by some called Cody). When I tried to follow the link to reply a screen popped up stating 'Something went ...

a buyer unable to bid

Hi there i have a buyer wanting to bid on an item she has tried several times and it is saying I am not accepting the offer. I am not even receiving the offer but she has screen shot me the offer and the rejection.

Worst November in Years ???

I'm sure its not just me but so far this November has been the worst for sales since I started. Its not just ebay its other platforms as well , so am I just trying to selling stuff nobody wants or is it something else. Pricing is competitive and imag...

Seller threatening me with a ccj

Hi all, I brought a tyre from an eBay seller, which after having it fitted turned out was damaged and beyond repair. I lost money fitting the tyre and having my old one put back on. The seller agreed a refund but did not provide me with a proper ship...

My invoice is incorrect

My invoice is incorrect and there is no way of contacting ebay to have it corrected the chat is useless and there is no contact no i need the invoice corrected so i can claim on expenses

Item Refunded Without Being Returned, Account Suspended and Debt Collection Issue

Hello everyone,I’m looking for advice regarding a serious problem with a past return case.Around one year ago, I sold a large household item on eBay and clearly stated “no returns accepted.” Despite this, the buyer opened a return request a couple of...

Live chat not working

I have a problem creating a listing as eBay keep taking it down, even though I am providing the correct proof of purchase and authenticity, so I want to contact eBay to help but when I click on live chat, all the options are bugged and won't let me c...

Plummeting Sales

My sales have plummeted to an all time low. The decrease started in August and now they have dropped so much I am having to go back to a salaried job just to survive . My poor little home run business is now on the skids. I was averaging 5-7 sales a ...

Scam seller

I purchased an item on eBay with a 1 year eBay warranty but after 3 months the item broke and the seller is refusing to take responsibility! I pointed out and screenshot that there is a one year warranty on the item but I don't seem to be able to ope...

return my item

I recently order an item which that i have refunded. i have contact the seller as my video cessette was still in the vcr.he is not replying to me at all.i need my cessette as its my family people in there.plz if u can contecet him.many thanks.order n...

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Üdvözlöm! Van egy üzleti fiókom, amelyet véletlenül az Egyesült Királyság régiójában regisztráltam. Magyar céget üzemeltetek (Magyarország, EU), és hozzá kellene adnom az EU-s adószámomat, de az ÁFA mező hiányzik a fiókomból. Kérem, frissítse a fióko...

Need Community Support: Selling Privileges Removed After USA Shipping Problems

Hi everyone,I’m looking for some guidance and support regarding my eBay selling account. Recently, my account was permanently restricted, and eBay informed me that the decision is final and unappealable. The issues began when several USA buyers opene...

EVRI

HiBoth myself and my wife, along with nearly three quarters of the population of Scotland it would seem, are now completely and utterly sick of the service provided by the courier service EVRI.We have had, to name but a few, deliveries being constant...

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Reopen a closed return request

I was going to return a manual as it did not specifically cover my bike/year. I did purchase as in the item description from the seller it did state my model year. So I open a return request, then the seller contacted me and after discussion I decide...

Multi-buy for 5 or more

I am a business seller with a Basic Shop. I have multi buy offers on most of my listings but can only seem to set it for up to ‘Buy 4 or more’. I have seen other sellers have Buy 5, 6 etc in their Multi-buy Offers but I just cannot see how to do that...

Resolved! Item Missing

I sold three items but posted only one by mistake, im trying to work out how to send the missing two items but getting nowhere, how do i get another label?

Item sent to our address - but it’s not for us!

We have received a couple of items to our address incorrectly. The first couple of times we intercepted the delivery person and they took it back for us but we’ve now had a third. Other than sending the item back to the sender (at our own cost), is t...

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Undelivered order

I posted an order since the 30th of November Evrie using simple delivery but the item has yet not been delivered. What do I do please as I'm a new seller here

Instant Refund after purchase

So - I bid successfully for a very lovely bracelet. No competing bids. Paid as soon as the notification came through. Less than a minute later, a refund was issued. Seller is claiming that they’d had a dispute with another bidder and so decided to ca...

Return query

Good afternoon, I need a bit of help with a return. Basically I have sold a new item boxed and the buyer claimed and started a return for item arrived damaged which sometimes might happened. After I had a chat with the buyer I been told that the item...

Evri postage through ebay

Hi I am currently in between evri and ebay , basically evri admitted they have lost a package i sent.i have already refunded the buyer but evri stating take it up with ebay ,ebay saying its evri fault .

Selling an item

A buyer is asking for a refund but I didn't receive payment due to a banking error, any advice please? He did not collect the item due to collection fee too expensive. I've tried to resolve this with no joy.

Fake PS4 controllers everywhere

Please be very careful when buying any PS4 controller that's in a box, eBay due to the time of year is flooded with fake PS4 controller's, things to look ot for and remember... one they do not make these anymore, secondly the cost an original in a bo...

Item delivered to wrong address area

I’m the Seller. Using Simple Delivery, the Post Office scanned the QR code, printed the label and stuck it on the parcel. The Buyer got in touch telling me his item is shown as delivered but to a different address in a different area.The buyer is ask...

USE OUR OWN LABEL

I anyone know, if you didnt use the seller or ebay label for the return, i mean if you use your own label to return the parcel, and parcel is delivered and you contacted with the seller for the refund but they didnt respond you, what i can?

Jet washer with 180day guarantee

I purchased a jet washer as a gift a few months ago and unfortunately its broken. I have messages the seller who hasn't got back to me, ebay cannot assist as the purchase was a while ago so not sure how to get a replacement or return. Any ideas would...

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Ebay incompetence

Sold an item and due to Ebay and the wonderful simple postage system i couldn't ship the item and just had to refund the sale. Now Ebay took payment for a dhl label even though I never asked for a label and they never gave me a label. The money was t...

Returns

I recently sold some pre owned headphones and the customer messaged me at 3am to the say that the headphones were damaged, he also sent very poor quality photos. The issue is that the parcel was not delivered until after 10am on the same day, 7 hours...

Wrong items

I recently bought a Jurassic World Lego set for my son for Christmas it arrived today in a damaged box left outside my front door. I opened the box and found a woman’s dress and jacket, no Jurassic world Lego. I contacted the seller who said they had...

Resolved! Change Package Dimensions - Post Won

Hi, When I setup my sale I thought the postal package would be X sized. However, after the seller won the auction, I found I needed a bigger box, but I couldn't adjust the dimensions to ensure the postage is correct. In the end I was charged an extra...

Wrong item received

I have received the wrong item do not seem able to contact seller. The item received is a board game from same franchise however not what I ordered, seller states on site he does not receive returns. I noticed on reverse of product it has the barcode...

Poor quality product

So I bought some ballistrade posts back in June they got fitted around the end of July as I was having my garden landscaping done and this was the last part of it. Within 6 weeks I noticed they had started rusting a month after that completely rusted...

Trouble updating personal information

Hi all, I am trying to update my email address on my account. I've typed in my new email address and I get a message saying a code's been sent to my new email to verify it, but nothing been sent, not even in junk. This has been happening for many mon...

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MC011 Restriction

Hi, I got this restriction recently - once my sales started to go up. Ebay asked me invoices of stock purchase orders, proof of every delivery - it took me hours to go through all that as I had 350+ orders done. However I provided everything and more...

Global shipping from Venezuela?

I am in the uk. I have seen something for sale on ebay, the seller is in Venezuela (South America) . I wonder how safe this purchase might be? Is Venezuela part of Ebay global shipping . Does buyer protection work when buying from Venezuela. If I pro...

COUNTERFEIT RETURN?

Hi, A seller has sold me a counterfeit item, I'm aware that only option appears to be to return the item. However, when I spoke to the seller they more or less said that they intend to suggest I swapped out a genuine item for a counterfeit item when ...

Photos not uploading when using web

I'm have problems loading photos when listing a similar item. They seem to upload and no failure but the images are not visible, ie if I load 3 images, there are 3 boxes that load but cannot see the images. This is only using the web, I've cleaned hi...

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Postage again!

Ok so I've had several issues with eBay postage over the past few months but they have always given me a work around. Previously they got me to set my parcel to bulky which would then prompt me to select the parcel size. This stopped working so they ...

Dangerous item

Hello, I bought a replacement battery for my Black and Decker strimmer this summer. I have used it a couple of times. last week I was contacted by ebay with the following information: We take product safety very seriously. We’re reaching out to you b...

PayPal

If I Amy buying an item on my iPad they say no funds, yet I have no problem buying on my smartphone. Any ideas ?

How to return item after refund already given?

Purchased an item and upon delivery discovered it was a fake. Seller agreed return and refunded me payment. Because they have already refunded it ebay is showing the case as closed and i cannot get a shipping label. Seller is not understanding and ge...

Vintage watches

Hi, I can't find a way to contact ebay directly. However, then looking to buy a wristwatch (Vintage or otherwise) why can't there be a 'Spares or Repair ' section in the filters? Many want a working watch and almost buy after reading that it runs but...

Adding a new tracking number

I need to add a new tracking number to an item I’ve sold but I mistakenly ticked generate a tracking number and label now I can’t see how to add a new reference number

items sold

buyer has bought an item and paid Item was listed as collection only but have not had anything from the buyer even after several messages from me to them still have the item after 7 month with no contact

Buyer scam advice

I keep on getting an offer for my expensive Cartier glasses which is the same amount as the buy it now price. I have received three offers within the space of two days every time I click on the user with a different name they are no longer a register...

QR codes

I've just sold two separate items but can't seem to get a qr code, I'm only being offered collection which is no good, suggestions

Buyer gave me the wrong address.

A buyer gave me the wrong address and is now asking me to get Royal Mail to redirect his parcel to the correct address (which he has now supplied). When I have looked into this it looks as though I have to pay for this to happen, (although I am not c...

Seller protection

I am a recent private seller all items wrapped with care and attention. Latest sale of pair of boots buyer sent pic of parcel with royal mail stickers that the parcel had been damaged in transit. Buyer stated only one boot in parcel. I will refund bu...

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Fees

I recently changed to business account selling mainly crown green bowls which is seasonal spring/ summer business.In two of the first payouts received I received deductions of Below Standard Fees, which put both sales into a loss situation. I had no ...

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customer support keep leaving the chat

hello, i bought an item and i didnt get it i opened a case and then i decided that i want to wait i waited for a long time then i want to open a case again it was not possible. i contacted ebay support and each time they left the chat after checking ...

Buyer wants next faster delivery

Hi, I sold some crockery with Simple Delivery but after I printed the label, the buyer emailed to say that they wanted the plates by Wednesday and I can't work out how to cancel the postage and reissue new postage.....or how to upgrade it to next day...

Sold too soon

My item has been sold for below the 'buy it now' price 6 days before the actual end of the auction - and I can't see any other bids!

Support required

Hello, I would like help with what can I do as a next step on a item that I sold. 1. Buyer requested a return however I asked buyer that I can offer a partial refund if buyer consider keeping the item.2. I was waiting for buyers reply however no resp...

Rejected cancellation request

Hello everyone.I bought 4 item on Saturday night than cancel my order couple of hours..Seller responded me Monday morning .They rejected my cancellation request although they didint post it yet.Absolutely scam.They are forcing me to purchase.If J wan...

HI

Are ebay email messages down today? I can't seem to get mine to send having tired multiple times over several hours - this includes from the app and from a desk topthanks

Fraudulent sellers

Hi all, this is my first post on here. Why are there so many fraudulent sellers on here for high end items (mobile phones?) and why do eBay not kick them off and prosecute? 3 separate purchases from different sellers but all with the same result, emp...

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