Where is my parcel ? It's been 25 days

[gul_1466]

What a pathetic service.

[**peaseblossom**]

Select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arr...
and escalate it 3 complete working days later.

[tressygirl]

You are not talking to eBay who don't actually deliver your item, and you're not talking to your  service provider,  but to other members like yourself.

Has a reasonable time passed your item's last estimated date for delivery,  and you have not received the item,  then,  if the seller is not being helpful,  go right of the item purchased,  and from More Actions select....  I Have Not Received My Item.

If you are not fully refunded within 3 days,  you must escalate the case on day 4 or within 30 days from opening the case,  and eBay will step in and force the refund.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@gul_1466 

[papso22]

No idea where your parcel is, what does the tracking say?

If it's passed the estimated delivery date given by ebay, open a case for item not received using the money back guarantee.

[61stephenuk]

This account has only been open 10 days so if you have been waiting 25 days you must have ordered as a guest, you can follow the instructions here https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=40... to start a clam for item not received.