UK Seller News: April 2025
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Forum Posts
Signed For mail
Just thought I would share my experience of sending an important parcel 'signed for'. Buyer claimed against me as parcel didn't arrive, although it had been signed for. Copy of signature was made available for inspection but it was just a squiggle. B...
Delivery confirmation
My sales had been delivered but buyer is yet to confirm what do I do
Pitney Bowes ludicrous advice to a disappointed buyer:
HOW AM I (THE SELLER) SUPPOSED TO KNOW WHERE THIS PROPERTY IS WHICH WAS LAST HEARD OF IN POSSESSION OF BOWES.
Whose responsibility are items lost in post - buyer or seller?
I noticed this disclaimer in the description of an item I am interested in:Unless requesting signed for or registered post we cannot be held responsible for any items non delivered/lost during deliveryIf an item is not delivered is it the responsibil...
Evri lost my package after I redirected it to their ParcelShop as I normally do
Hi there, as the title says. I bought something off a seller, he shipped it the next day using Evri. As it is not the first time, I redirected it to the ParcelShop as I can collect it on my way to work. Sadly this time, it seems they have misplaced t...
Royal Mail label cancellation request - how long does it take?
Hello, I purchased 4 Royal Mail printable labels on the 27th Dec but due to my printer failing on me and needing a QR code instead, I had to cancel. I put in a request to cancel on this same date but as of today it still says 'cancellation requested'...
Prices that Ebay charge ??
Have you seen this on the seller hub?Shipment optionsRoyal Mail2nd Classfrom £3.25Tracked 48 | Drop-offfrom £3.39Tracked 48 | Collectionfrom £3.391st Classfrom £4.09Tracked 24 | Drop-offfrom £4.25Tracked 24 | Collectionfrom £4.252nd Class Signed Forf...
Resolved! SELLER APPEARS RELUCTANT TO REFUND ADDITIONAL POSTAGE COSTS
I recently purchased an item where the postage cost was £1.55. Royal Mail put a card through my door to say that the postage paid was insufficient and that I needed to pay an extra £3.50 before they would release the package. As I was awaiting the ar...
Challenge Royal Mail over incorrect weight charges
So this week I was my turn to get a fine and admin fee for an incorrect weight item I sent. They claimed it should have been 200g postage and not the 100g postage I put it under. The item was a solo eyeshadow size 2cmx2cmx0.7cm and weight in a small ...
packlink compensation
I successfully claimed Packlink for a lost pc motherboard £60 plus basic postage cost of £2.85 plus VAT and not the fully insured price I payed of £6.66. Anyhow I am awaiting payment but noticed in their email this statement "The customer shall be de...
VAT INVOICES ON EVRI POSTAGE
Morning all, So whilst sorting out our 1st months sales i have downloaded the Ebay Vat invoice for their fees. This does not however show any costs of any Evri postage purchased through the Ebay platform, therfore i have no VAT invoice for any postag...
Dispatch and Estimated delivery date shown both SAME DAY?!
I've seen this happen a couple of times in some of my orders. All my items dispatch date is next working day, so a few orders I got on December 24th have to be dispatched on December 27th (25th and 26th bank holidays, Royal Mail closed) so ebay has s...
Resolved! Wrong estimated delivery date - It can still be delivered for Christmas!
I just listed an item and as usual I dispatch next working day by: Royal Mail Special Delivery. But ebay has estimated delivery for the 27th of December.If the item sales this weekend I will send it Monday the 22nd for guaranteed delivery on Tuesday ...
GLOBAL SHIPPING
I POST FOR FREE BUT MY OVERSEAS CUSTOMERS ARE CHARGED POST & TAX WHY DOES EBAY NOT EXPLANE THIS ?
Change delivery option from label to QR code
I'm new to Ebay and would like to know if I can change a delivery from printed label to QR code with Inpost.My difficulty is that I don't have a printer and can't find anywhere to have it printed.If I can't change to an Inpost QR code, am I able to c...
