We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...
Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...
Hi everyone, I’m thinking of switching from Evri to Amazon Logistics for fulfilling my eBay orders. Evri’s recent price increases and added surcharges are making it harder to stay competitive, and their service hasn’t been great lately either.Before ...
Hi allIs there a known issue with Royal Mail just now? I've suddenly got several buyer claiming item not received, posted the end of last month, 28th, 30th etc. It's really weird, trying to make buyers wait as the items can't have just disappeared! S...
I recently had two lost in post parcels one evri and one royal mail, both were simple delivery with tracking showed them as despatched by myself but ultimately neither arrived with the buyers.The royalmail parcel I responded to buyers request for a r...
Long story short I'm having issues retrieving a parcel (as a buyer outside of ebay) with the intention to sell (on ebay) from ParcelForce. After 2 alleged delivery attempts, the 1st I was home, the 2nd I was out, the tracking information shows the pa...
I have number of Packlink claims via ebay pending. Courier used was Yodel. Been in touch with the courier bu they saying speak to Packlink. Packlink has no contact details and they are not responding to any of the updates via email or chat. Please ca...
As a seller, is there any advantage to buying postal labels from eBay?Is there some kind of protection available when buying postage from eBay?I can see lots of sellers selling items posted 2nd class letter and there are very few defects / neg fb fro...
Following the latest ebay simple delivery changes, ebay claims that the full value of the item is protected "if the item is lost or damaged from the point the item is scanned into the carrier's delivery network and until it's marked as delivered" whi...
Hi everyone,I need some advice. I sold an item that was shipped via DPD, and the tracking clearly shows it’s been delivered to the local CO-OP store and is ready for pickup. However, the buyer has opened an “Item Not Received” request and hasn’t repl...
Bought a part for my motorcycle, all looked well the courier was FedEx, come the day of delivery it was marked delivered. I got home from work expecting a what have you bought now!! No parcel, had a look outside no parcel, even went next door no parc...
I have a bit of a dilemma and wanted to ask members what the correct thing to do is. Yesterday I sold 2 lots of books to the same person all of which could be sent as one parcel. However my purchaser has already paid both lots of postage in two trans...
I have an interesting problem:I am expecting a parcel from Durham that was posted Royal Mail 24 at a parcelshop. So far - good.Now, upon checking the tracking upon receipt of a Royal Mail notification that my parcel was ready for collection ( it was ...
I understand that using Evri is considered to be cheaper for Sellers, but their service is abominable. There has never, never been an occasion where delivery is on time. Every purchase I make on eBay is always "delayed, lost in transit, not connected...
Hi, I'm wondering if someone can advise me of the best course of action.My item was delivered to a car outside my house so it's marked as delivered. Royal mail have acknowledged this (I even spoke to the actual postman that made the error) and have r...
Does anyone know how I can claim compensation for the failed delivery using the full protection through ebay because Yodel are telling me it's the responsibility of the petrol station I dropped it off to! I started using Yodel as it was the cheapest ...
