We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...
Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...
I sold an item to a customer, but he failed to tell me he was going in holiday. I sent the item and parcel force made 3 failed attempts to deliver, then returned the item to me. Am I obliged to refund the item, even though he made no reasonable attem...
I had 4 items delivered from The States yesterday. 3 were OK but one, that should have contained a vintage bracelet that set me back about £150, contained a pair of womens leggings. I thought at first that the seller may have got things mixed up but ...
I've found two problems while using Simple Delivery: when you have combined postage, if you have a combination with two services, i.e., Simple & Advanced, you can't add a tracking number. OR cancel a simple postage. Seems odd you cant do a cancel OR ...
Hi All, A buyer recently received their order from me - however the parcel had been repackaged with many items now missing from the order. Reading other posts from the community I now presume these items have been stolen. Does anyone know I go about ...
The buyer is claiming that I never sent the item and is starting to sound angry and threatening. Amongst other things, they are telling me they will call the sorting office for some reason. I've maintained polite and respectfull comms throughout. I'v...
I understand that using Evri is considered to be cheaper for Sellers, but their service is abominable. There has never, never been an occasion where delivery is on time. Every purchase I make on eBay is always "delayed, lost in transit, not connected...
I order a lot of items from the UK and Royal Mail consistently gets items from the UK to Tokyo in 4 days. Ebay's Global shipping that uses Pitney Bowes costs the same yet they leave packages around the warehouse for an entire week before putting it o...
So I've had a sale go wrong (thanks evri 臘) Basically I sold an audio mixer last week, quite a big package, it's was in it original packaging, then wrapped in thick brown craft paper to hide the contents, used the simple delivery system, paid the po...
I’m a bit puzzled on this one.i sold some meta raybans and posted the same day the buyer paid 28th July. Then a couple of days later the buyer raises a “item not received” complaint to eBay saying the item is being returned as it wouldn’t arrive in t...
Never thought I would say this BUT-Simple Delivery saved me a load of grief!! Sold a quite high value item-buyer chose Evri. Now we ALL know how useless Evri are-must have lost about 5 of my items previously and all you can get is a Chatbot and an ar...
Hi there Has anyone else experienced difficulty with customer service in issuing refunds where items have been delivered to the GSP depot in the UK but not to the actual country the buyer is in? Ebay issued refund to buyer despite me uploading UK tra...
Hi everyone, I’m thinking of switching from Evri to Amazon Logistics for fulfilling my eBay orders. Evri’s recent price increases and added surcharges are making it harder to stay competitive, and their service hasn’t been great lately either.Before ...
Does anyone know how I can claim compensation for the failed delivery using the full protection through ebay because Yodel are telling me it's the responsibility of the petrol station I dropped it off to! I started using Yodel as it was the cheapest ...
Good day everyone.I have been a seller on this platform for many years but over recent weeks eBay have made this very difficult. Customer services have lied and made decisions that go against the service it pretends to provide.Example 1) Three weeks ...
