If I post an item to a buyer, address contains an eCP code with delivery to Sainsburys or the like. Then the buyer states the item has not been received, this would be a legit complaint yes? Because eBay would show if the item had been delivered to t...
I recently requested to return an item I did not like. The request was accepted and Ebay provided a label with tracking and said a postage fee would be deducted when I received the refund. So far so good. But the tracking indicated that the return wa...
I posted an item using Ebay Simple Delivery. Evri first of all misplaced the parcel, then informed the buyer it had been 'destroyed beyond repair' in transit. Ebay refunded the purchase price but not the postage and protection costs. Why on earth sho...
You have to laugh if nothing else. I purchase postage through eBay and normally post in a Royal Mail collection box however I know the staff in my local sorting office having previously had a RM business account. On Wed 9th July I had 3 orders ready ...
I dispatched an item worth over £100 via Evri/ eBay simple delivery. Sadly, the buyer has notified me that Evri is yet to deliver the item. I have searched through internet/ evri website but can't get hold of any real human customer service to talk t...
I ordered the item since 14/06/25. I was contacted that the item was due to be delivered on the 15 /07/25 but till now i have not seen my order. number 0313210-73093.Transaction number 7C811003BJ062220M. Please iwould like to know what has happened t...
I sold a eau de toilette set, (3 x 8.5ml set). Posted used simple postage via Ebay.Posted 1st July, last update 3rd July "We're processing your parcel at our hub". I have contacted Evri twice via chatbot, so far no response.Buyer opened a claim at my...
Hi. I have received a 'Royal Mail fee to pay' card through today. This, they claim, is due to a seller not paying enough postage. I am at a stalemate with the seller. Item is 2 weeks late but seller won't pay the Royal Mail fee as they claim they pai...
I sold an Item. It was free postage on "anything but"-Simple Delivery, so that meant I paid the cost. Fine, been doing it a while and got my head around most of it.The item has been lost by EVRI and tracking not updated since 13th May. I, proactively...
Does anyone know how I can claim compensation for the failed delivery using the full protection through ebay because Yodel are telling me it's the responsibility of the petrol station I dropped it off to! I started using Yodel as it was the cheapest ...
Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...
I mailed a package to a buyer which was delivered to him by Evri. The buyer claims that he found his package under his bush. It was open and the contents were missing. I know that the Royal Mail only leave packages that are tracked, or have to be sig...
@coinbags This is in response to your thread entitled 'Evri via Simple Delivery my label stuck on someone else's parcel' as, unfortunately, I can't respond directly to that. https://community.ebay.co.uk/t5/Member-To-Member-Support/Evri-via-eBay-simpl...
I have a lost eBay parcel which I am trying to claim for through Royal Mail .. I don’t have a valid email address for the buyer .. how do I fill in the form ????
Royal Mail can they get worse.I had a customer report a strange delivery from me confused i dug deeper.She said she had a delivery but she hadn't ordered, The customer name did not come up in my orders list,I asked for photos of what she received.The...
