Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Forum Posts
Seller protections for deliveries impacted by Storm Éowyn
Following on from our recent post on deliveries impacted by Storm Éowyn, we wanted to give you an update. To help reduce the impact on your business caused by the above weather events, eBay will automatically protect your performance on affected tran...
Evri Tracked Parcel is Lost - How do I make a claim?
I sold an item and posted it via Evri Tracked. I posted it in a UK Royal Mail Post Office using the Evri Tracked. The tracking number show's no update since 3rd August and just states it is delayed. The buyer has requested a refund. How do I make a c...
Global shipping program
I usually send all overseas items via "GSP" ; ordinarely things go fine, but there is a small core of persisting opportunists, who have figured our the policy, and realise that ebay could be made into a free shopping mall as long as they can be smart...
Royal Mail
Is it not time for eBay to advise sellers NOT to use Royal Mail unless guaranteed or tracked. Second class and RM48 in my area (and I know we are not alone) are taking up to 9 days. My postman most days informs me he is only allowed to take the afore...
Refund of postal costs and adding new tracking number
today in posted an item. the postage as assesed by ebay was insufficient, so the post office cancelled it and I paid again. Im trying to find out how to get a refund on my original postage cost and how to add a new tracking number and to cancell the ...
Resolved! Royal Mail tried delivery twice no answer
Hi,I sold a jacket on Saturday evening and posted it on Monday morning via RMSD. I messaged the seller to say it was on its way but I got no response. I've tracked the parcel and RM attempted deliver on Tuesday and Wednesday but got no answer. Im jus...
Buyer Can't Pay
I’m a UK seller and sold 2 items to a buyer in Australia last week and they have asked for an invoice. I tried, but get the message “The Global Shipping Programme already provides your buyer with an invoice for all applicable item, postage and import...
tracking errors in ebay 'improved tracking'
Evri tracking is fine.DX is fine.Royal mail tracking does not work at all, it shows tracking number issued, the nothing at pick up, and nothing until it is delivered.Yodel shows drop off, then shows 'out for delivery' when the parcel is picked up fro...
Return policy
I gave a buyer a refund back I didn't post with a 24 hr post I tried to post it but something went wrong I told buyer it will arrive late so he wanted a refund which I gave him but still took fees of me
combined postage
Hi, I have purchased two items from a seller and he has requested that i buy them at the stated postage cots and he will refund me when he has posted them. This is after i enquired if he gave combined postage costs for multiple purchases. I have said...
Upgraded to a 6 x 4 printer problems
I have just upgraded to a Zebra GK420d label printer and cannot get it to print full width. i have re installed the drivers and tried every way i know to alter the width. The printer is printing the label correctly but it has a fixed margin on the le...
Undelivered Item
I am the seller, the buyer raised the 'Item not received' case as it has not been delivered. As per Evri tracking, it says: 'We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know ...
What is going on here?
I am just at a loss here. I have a postage defect that Ebay will not remove because tracking indicates late delivery. I appealed and the computer says 'NO'. I get an order on Aug 23rd, ship out next day, via T48, (I don't even have to post out on a S...
Parcel force 24 & 48 now the same ?
Don`t post or sell much here now, but still do some lurking since putting 100% of my efforts into the website, which is paying off. But that to one side, through my website sales, a high % of Parcel force 48 deliveries are getting delivered next day....
Resolved! Return postage after full refund given
I have refunded a buyer in full, that is purchase price and postage paid. The item has now been returned to me. How do I refund the buyer for the return postage cost?
Royal Mail 2nd Class Running Behind
"TRACKING PROVIDEDRunning behind, original estimate was Wed 21 Aug - Thu 22 AugItem Title removed#Tracking number provided. Post by Wed 21 Aug. Posted to buyer Out for delivery Delivery Delivery historyRoyal Mail: removed for this example#Sun 18 Aug1...
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