Seller News: May 2026
Your May Seller News is here
Forum Posts
Simple Delivery - Refunds for unused labels
Some of my buyers have not yet been refunded for unused simple delivery labels. Is this a general problem? The transactions I'm looking at are all more than 40 days ago - 1 from September, 1 in November and 4 in December. After spending a lot of time...
Evri
Has anybody stopped buying items if it shows evri as the courier, l only buy now if it shows royal mail
large parcel
i have a large parcel that is under 100g and does anyone know which postage company i should use
Resolved! Postage rate for RM simple delivery changes when item is listed
I've listed some books today.The postage was Royal Mail small parcel upto 2kg.The simple delivery price on the draft said the postage would start at £3.38 for RM48.But when the listing was posted the postage said it would start at £2.82.I've triple c...
Item I sent with Parcelforce/Royal Mail arrived damaged
I had to ship a fairly heavy item (12kg) so I chose to use Parcelforce Express 24 outwith the Simple Delivery system. I chose collection which was made by the regular postie's van rather than Parcelforce as it used to be done. The item was supposed t...
Resolved! Simple Delivery & EVRI
Simple delivery....simple question ? Why are we forced to use only EVRI now, I always used Yodel before and that option has disapeared along with Packlink.... Why so they keep chaning these things ?? Is the bottom line the money ??
post to uk addresses only
I have checked and double checked my postage preferences and i can confirm i have all but the uk and northern ireland checked/ticked ,so any other country apart from the uk and northern ireland would not be able to purchase from me so my question to ...
Simple Delivery not use prepaid can you enter own tracking?
I see in Simple Delivery article it says "If you decide not to use the prepaid label, you'll need to purchase your own label instead at your own cost".So if I do that can I enter the tracking details of the service I have purchased i.e Royal Mail Spe...
Simple delivery lost in post; who from and how does the seller get a refund for item value?
I recently had two lost in post parcels one evri and one royal mail, both were simple delivery with tracking showed them as despatched by myself but ultimately neither arrived with the buyers.The royalmail parcel I responded to buyers request for a r...
Buyers
How do I get an idea into eBay’s suggestion box? When a buyer checks out and pays for his purchase, it would help to also have their email address . Most decent couriers have made them selves more efficient by updating tracking info daily, by email. ...
How do I see if a label has been refunded?
Customer brought 10x of a product, size and weights all correct but eBay generated a pre-paid label that isn't suitable. Had to request a refund and buy 3rd party.How do I track if the refund has been approved for the label? Otherwise I'm being charg...
Resolved! Used the same Evri label twice so have sent two items to the same person. One hasn't arrived!
My husband prints my labels and has printed the same one twice. I have used both to send different items without realising and my fault for not checking more carefully of course. I posted the first 5 days before the second. The second item has arrive...
Resolved! Wrong postage listed
Hi, I have just sold a large soft toy but I only paid for Royal Mail small parcel at £3.38 .I should have actually bought a MEDIUM parcel label. Is there any way I can change the label or pay extra?
Bulk orders page can't find delivery service when international orders are combined
Reported 6 months ago on the community chat, but still an ongoing issue. Error message doesn't give me anything I can fix. Before combine: After combine:
Click & Collect option vanishes after winning auction
Hello, just wondering if anyone else has been experiencing this, it might be a known issue or a reason for it but I can't work it out and its annoying me. When I am browsing auctions as a buyer, I see the option to choose click & collect for delivery...
